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allisonweets

How to Avoid Marketing Trends and Stay Ahead of the Curve - 0 views

  • Trends in the marketing and advertising space occur because consumer habits are constantly evolving—and they always will.
  • consumption patterns have a direct impact on the ways we as marketers and creatives consider how the customer will interact and engage with a brand or product.
  • When business owners notice competitors start feeling familiar and sales take a dip, it’s absolutely time to reevaluate their position in the marketplace.
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  • Before you can commit to staying ahead of the curve, you must have a solid foundation to build from.
  • This means we dive into their origin story, their inspiration, and their aspirations for the future.
  • While these principles could very well be constant throughout the lifetime of your business, it’s important to identify and honor them—truth is timeless and will always supercede all trends.
  • When it comes to staying ahead of the curve, a safe choice isn’t necessarily the best choice.
  • Getting new energy in the room leads to thought diversity and keeps you and your team ahead of the curve.
  • Rather than looking at emerging trends and deciding what bandwagon to jump on next, consider abstaining from what’s now and start thinking about what’s next.
  • we believe in collective curiosity and want our clients to push boundaries and do great things. To do that, staying ahead of the curve is a must.
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    Marketing and advertising trends are constantly changing due to evolving consumer expectations. These changing expectations are essential for business owners to notice and address in order to stay relevant in the market and industry. Businesses must understand their vision for the future in order to address those expectations. This is the foundation that business will be able to build off of as consumers value truth and consistency. Companies must also stray away from the safe and obvious choices by pushing the boundaries. It is important that business owners are always looking ahead to the future in order to stay ahead of the curve.
khadija2050

Council Post: Nine Ways Tech Companies Can Stay Ahead Of The Curve - 2 views

  • Technology is changing at an exponential rate, with new software and systems emerging constantly
  • The fast pace of technological advancements requires businesses in the field to spare no effort in staying up to date with the changes or, indeed, being at the forefront of change, if they want to stand out and be successful.
  • ways in which tech businesses can be prepared for change and stay ahead of the curve.
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  • Embrace The Discomfort
  • Be receptive and adaptive to change, however uncomfortable that may be.
  • Tech execs need to disrupt the current thinking within an enterprise, they need to be agile in decision-making, take risks and keep up with the innovation ecosystem.
  • Respond Rapidly To Change
  • Technology executives need to be able to respond rapidly to this change, not let it overwhelm them
  • Be Disruptive And Agile
  • It is important to understand the strengths and weaknesses of your team.
  • Focus On Innovation
  • Innovation isn't about managing at scale. It's about focusing on the one key product that will win an industry
  • Not Be Afraid To Ask 'Dumb' Questions
  • Be Innovative And Proactive Instead Of Reactive
  • With the rate technology advanced in the past, executives needed to be flexible and adaptable
  • Technology leaders need to innovate, to be proactive rather than reactive. The ones who will be successful are the ones who will find new, creative ways to use technology to make their teams better
  • Understand Scale
  • Technol
  • From the internet of things to artificial intelligence, the tech space is ever-evolving and is doing so at breakneck speed
  • his is how critical items, especially in cyber defense strategies, get missed or simply incorrectly configured. Leadership is knowing when your team needs help
  • he best thing I can say will bring success to any technology exec is to get a coach.
  • Their coach helps them be accountable, bounce ideas around and will be there for them when they need advice and support.
  • Are their technologies and teams going to scale to the challenges they are facing today and tomorrow
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    This article looks at the ways that companies can use to remain ahead of the curve in technology. Such ways include being receptive and adaptive to change, understanding the strengths and weaknesses of their teams, responding to change quickly, as well as being disruptive and agile. The article also encourages businesses to pay attention to innovation, and to be proactive and innovative, instead of reactive.
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    This is a great read. When a company is willing to see where they can improve (just like anyone in life), it gives them a better edge at being successful. If they turn a blind eye to growth and change, they do not realize how detrimental this can and will be to their company.
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    I thought this article was very informative and useful for companies who are innovative and like to think ahead. It is important to be adaptive and flexible when change arises. It is also important to be quick when responding.
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    This article was very interesting and informative. It is eye-opening to the business owner because it mentions ways in which companies can be steps ahead from the competition. This is important for a company because as things change and evolve, a company needs to be able to adapt to the circumstances to be able to survive and not be replaced by another company.
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    the article explains how companies can stay ahead of the curve in technology and outdo their competitors
tjcamino

How To Stay Ahead Of The Hospitality Industry | By Cristian Grossmann - Hospitality Net - 0 views

  • At the HR in Hospitality Conference and Expo in Las Vegas, industry leaders discussed where the industry is going and the power of foresight
  • It's not enough to just be great at what you do anymore—you need to stay ahead of trends and find ways to innovate before guests realize what the future could look like
  • few ways to ensure your hospitality company is proactive and stays ahead of the curve.
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  • Embrace Innovation
  • company that thinks outside the box is Marriott International,
  • Marriott has an "innovation lab"
  • headquarters that constantly manufactures new ideas
  • implementing communal rooms.
  • share a kitchen,
  • dining room, and lounge area
  • Make Technology Your Friend
  • how technology has the power to take companies to the next level.
  • people don't normally like change or have trouble adapting to new systems.
  • Personalize Employee Communication
  • personalizing employee communication.
  • The staff is the backbone of any hotel and needs to constantly be informed.
  • act that you can't ignore internal communications anymore. Today's guests expect to communicate anywhere, anytime with ease—and your employees expect the same.
  • Hotels that have implemented internal communication platforms where team members not only receive information faster, but also stay connected to every employee, have seen their teams fulfill requests quicker
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    This article discusses how to stay ahead in the hospitality industry. During a hospitality conference in Las Vegas, leaders in the industry discussed where the industry is going and the power of foresight. Being great at your job is not good enough anymore. Hotels needs to stay ahead of trends and find ways to innovated before guests do. Here are a few ways hotels and hospitality companies could be proactive to stay ahead of the curve. 1) Embrace Innovation: Using Marriott International as an example, they are always thinking outside the box. At their headquarters, they have an innovation lab that constantly manufactures new ideas. Some of their designs features are looking to implement communal rooms. Where guest will share a kitchen, dining room, and lounge areas. 2) Make Technology Your Friend: Whey a company embraces technology, it has the power to take a company to the next level. The issue is that most people don't normally like change and have trouble adapting to new ways. To be ahead of the curve, it is important for hotels to use technology to their advantage. 3) Personalize Employee Communication: Communication is the key to success in any company and in hospitality, it is very important to personalize employee communication. The staff is the backbone to all hotels and communications between management and staff need to stay constant. In today's society, the guests expect to communicate anywhere, anytime and employees are now expecting the same.
xiaoyuzhang

Staying ahead of the curve | Stretch For Growth - 0 views

  • Address negativity and remove barriers swiftly to send a strong message of behaviour expectations.
  • Use the 80/20 Principles to guide you to faster decision–making (gather 80% of the relevant bits of information in the first 20% of available time. The remaining 20% of the data (which would take the remaining 80% of your time to obtain) typically does not substantially improve the quality of your decision.
  • Look for learning in post-project reviews, customer meetings, changes in priorities and mistakes. Learn from these experiences to build flexibility into future approaches.
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  • regardless of rapidly changing circumstances, continue strengthening your team’s core competencies – what they are best at doing.
  • committed to your values, your staff, your customers, etc., but uncommitted preferably to anything that may tie you down or impede agility
  • do what you do well (or better than the rest), but focus your thinking on what your product and services are going to look like within the next five years.
  • Check out industry trends, ensure that mobile technology is being fully utilised in every way in your business and get teams involved in planning a creative future for their respective functions.
  • Staying ahead of the curve in our “disrupted” world requires the combined creativity of everyone in the company – all applying positive energy to generate ideas, inspire change and chart an exciting path towards a sustainable future.
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    This article shows a few important steps to make companies staying ahead of the curve. Leaders can create an environment of trust, tap into the creative energy of their people, master characteristics of agility (speed, flexibility, strengths), stay committed to values, staff, and customers, stay uncommitted to anything that may tie you down, master the short-term, but think future.
keoctave

3 Keys to Staying Ahead of the Curve in the Technology Business - ArchiTECH Solutions - 1 views

  • Things change.  They just do.  From the fast food industry to microcomputer manufacturers, if you aren’t anticipating change, you are failing…or you soon will be. 
  • Either that, or by jumping on the bandwagon with the biggest draw and ride it with a forward looking eye, scouting out the next up-and-coming innovation to which you may need adapt and/or adopt
  • Regardless, you must be ready to respond when the changes present themselves.
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  • Taking action means understanding the new thing or idea or concept, capturing its potential, and putting it into action. 
  • customers are your best barometer for what’s worth capturing and what’s not. 
  • Sometimes that’s easier said than done, but without decisive leadership, you are not going to succeed in moving your team forward.
  • There is no 100% surefire solution to staying on top, but you must try to get in and stay in the game. 
  • When well-intentioned plans go awry, you must be able to rebound and redirect your plans and goals in a new way. 
  • No guts, no glory.
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    When well-intentioned plans go awry, you must be able to rebound and redirect your plans and goals in a new way.
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    We see that this article shares with us three ways in which we can stay ahead of the curve. they broke it down by saying we need to 1. Anticipate- not only whats coming next, but also the play. 2.Capture-Taking action, understanding the new thing, idea or concept. 3. Lead- with decisive leadership you are not going to succeed in moving your team forward,
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    It is a smart article that linked baseball with business moves. It mentioned 3 things needed to stay ahead of the curve of business. The things were 1. Anticipate: know the transitions ahead and try to respond to them. 2. Capture: realize what needed to do and try to fulfill the needs. In business, customers are barometers. Businessmen need to capture the needs of customers and satisfy them. 3. Lead: to be a leader and make bold decisions to move the team forward in the business. Leaders also need to find out the best path. It sounds like "no guts, no glory."
gigijeudy

Staying Ahead of the Curve: A Tech Checklist for Hotel Revenue Managers - Skift - 0 views

  • While revenue management solutions have been available for over twenty-five years, the category hasn’t enjoyed mass-market appeal, with less than 15% of the global hotel market using revenue management technology.
  • Airbnb is a leading supplier in the fast-growing alternate accommodation category,
  • Real-time analysis of hotel booking pace and pickup usually requires a revenue manager to be logged into their PMS or another desktop application. Today’s hotel consumer has the ability to compare multiple hotels and book from their mobile device. Hoteliers should have a revenue management system that is available on-the-go via a mobile
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    way to make sure hotels are staying ahead of the curve
rebecca Bonet

HeBS Digital (Hospitality eBusiness Strategies) - 3 views

  • As travelers increasingly turn to the Internet and mobile devices to research and book travel, successful online marketing in hospitality has become increasingly critical to the industry’s success. Adept keyword selection, website designs, and social media campaigns can turn general online travel bookers into loyal repeat customers that book directly on hotel websites.
  • Profitable online strategies can be difficult to come by in hospitality, a dynamic industry where opportunities abound and many complex factors affect success. The cost of keywords has increased, yet many hotel budgets have reached a plateau.
  • hoteliers must compete with mammoth online travel agencies possessing multi-million-dollar budgets.
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  • For HeBS Digital, Adobe solutions provide insights into the market and a driving force to differentiate itself from competitors.
  • HeBS Digital keeps clients ahead of the curve and ahead of the competition in building direct online revenue channels.
  • Driving multichannel marketing success Improving return on ad spend for clients Making more informed online marketing decisions
    • Xu Wang
       
      Nowadays, as travelers turn to the internet and mobile devices to research and book their travel online increasingly, the online marketing in hospitality has become a important sign for success. At the same time, the hospitality industry tries best to enhance their online booking service, hoping to turn general online travelers into loyal repeat customers that book directly on hotel websites. However, there are still are challenges as the industry has many complex factors. And this article gives solutions and results by introduce Adobe products.
  • Additionally, the explosion in social media and smartphones has added new dimensions for marketers that require new skills.
  • “By using Adobe products at HeBS Digital, we are able to generate big returns for clients by employing highly engaging, locally targeted strategies,” says Jason Price, executive vice president for HeBS Digital.
  • In another instance, the HeBS Digital SEM team used bid rules created with the Adobe solution to automate the bidding for some keyword campaigns
  • With Adobe Solutions, HeBS is able to create award winning hotel website design, pioneer best practices in
  • marketing, and build leading-edge technologies for the hospitality industry
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    Nowadays, as travelers turn to the internet and mobile devices to research and book their travel online increasingly, the online marketing in hospitality has become a important sign for success. At the same time, the hospitality industry tries best to enhance their online booking service, hoping to turn general online travelers into loyal repeat customers that book directly on hotel websites. However, there are still are challenges as the industry has many complex factors. And this article gives solutions and results by introduce Adobe products.
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    In this article it talks about e business strategies. One of them being mobile device because research and booking travel have been so critical for people on the go. The HeBS is a big digital marketing firm for the hospitality industry. There are profitable online strategies to come by in the hospitality industry. These opportunities do not come easy many time it very complex but also very successful if it done right .Hotel budget have come to a plateau. Hotel need to step up the plate because online travel agencies have taken over the industry. In addition social media and smart phone have added new dimension for market that require new skills with their ideas. HeBS face a challenge by multichannel marketing success, improving return on ad spend, and making more online marketing to be able to come back by doing this they would have the solution and the result. The solution being, keeping clients of the curve of the competition by building direct online revenue. The result for that is providing insights. The market and the driving force for the differentiate competitors. The benefits will build a leading- edge for the hospitality industry
Diana Sardina

Biometric Benefits | Past Issues | Past Issues - 0 views

  • PayTouch, a system that registers a guest's fingerprints and links the prints to a preferred credit card or bank account. Once the guest's fingerprints are registered, that traveler can pay for any item or service on the hotel property without fumbling for cash or credit cards.
  • Ushuaïa becomes the world’s first hotel to offer guests biometric technology,
    • Diana Sardina
       
      This is a great example of 'ahead of the curve' approach. It is very convenient and it is a technology previously used in other departments, like human resources.
  • also has the potential to drive more revenue for the hotel, since guests are less likely to worry or think about spending money if they don't have to pull out cash or credit cards.
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  • Fiesta Hotel Group in our objective of optimizing client satisfaction and becoming a reference point in Spain and the Balearic Islands for innovation and leisure."
  • Since every person has unique fingerprints, the PayTouch system also offers an added layer of security that credit cards do not. 
  • Fingerprints are never stored," Giménez says. "The system only keeps an extraction that allows us to unmistakably identify the PayTouch user. There is no possibility of going back to retrieve the original fingerprint, so user data is always protected."
    • Diana Sardina
       
      I like the fact that fingerprint is not stored and they can only retrieve a small portion to identify the user. In this global society that we live in, it is very important for people to know that their inforamtion is private and secure.
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    I think this article represents a good balance between the 'wait and see' approach and the 'ahead of the curve'. Biometric technology has been around for a while now and it has been proven to be very effective. This hotel is creating a competitive advantage without compromising service and guest satisfaction.
mandi6123

Mobile disruption and staying ahead of the curve - 0 views

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    In this article from the UK they discuss how mobile apps have become the preferred way to make reservations. We no longer have time to sit at a computer to search for reservations we want this on our mobile devices. This is where staying ahead of the curve can help your business. If your company does not have app capability your company may be missing out of millions of reservations. However; with staying ahead of the curve there are risk. In this article they discussed some of the issues that are arising with mobile bookings. Security has been the primary concern. Now companies are fighting for the #1 spot of the mobile app. It will be interesting to see how efficient mobile booking will become in 2015.
obheron

Deciphering ROI from tech investment can be complicated | Hotel Management - 0 views

  • behind the curve when it comes to the latest technology, but hoteliers are also faced with trying to decipher what tech investments will provide the greatest return.
  • behind the curve when it comes to the latest technology, but hoteliers are also faced with trying to decipher what tech investments will provide the greatest return.
    • msoma003
       
      Not good, we should be ahead of the curve for competitive advantage
  • Some brand companies see the value of investing in guest-facing technology.
    • msoma003
       
      We have to decide which ones are worth it
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  • sometimes we waste a lot of money doing so
    • msoma003
       
      Is it even worth it?
  • no one really knows what technology is best to invest in to maximize return on investment,
  • ack-of-house systems such as financial reporting are key to operational success
    • msoma003
       
      Some things you need others you want
  • Front-of-house technology is more of a gamble,
  • Sometimes we have to play along with those, and those can tend to be more of a fad, but some are critical for differentiating from neighbors.
  • need to survive, while some technology is simply a fad.
  • Invest in a change-management program to make sure you are getting best bang for your buck
  • But with investment in mobile infrastructure, it’s more about trying to stay ahead so we can continue to innovate and deliver new solutions easily.
  • ROI on some of these solutions might not be immediate, but by starting to develop solutions for these technologies we begin learning how to integrate them into our systems and processes.”
  • ind the right solutions and technology in which to invest time and money.
    • msoma003
       
      Work with what you have
  • matches with your organization
  • but that’s rarely the case
  • Take the time and look at the process and what and why you’re doing it
    • msoma003
       
      Figure out what the problem is
  • mobile requirements to continue changing as more and more devices come online,
  • some tech, such as supporting core processes, is required for operations, but isn't necessarily ROI-based.
    • obheron
       
      Interesting perspective. To what extend are new technological add ons just a fad? A must have versus a nice to have? A mover and shaker impacting the bottom line versus just something that is trendy.
  • HVMG invested in technology that pulls all of its operational reporting systems together so that management and ownership can see hotel performance in one place.
    • obheron
       
      Is this mostly for small hotels that probably have combined management roles? If a hotel has a Manager for each area, wouldn't we already have all the information needed to inform business decisions?
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    The article titled "Deciphering ROI from tech investment can be complicated", explores how technology can be challenging within the hotel industry. It is important to note that hotels need to understand what components they need to include, and which are simply a waste of money. According to the author, "Some technology trends are elements that hotels need to survive, while some technology is simply a fad". It is important to keep an eye on consumer trends to filter out what will actually enhance guest experience. Nowadays, guests and staff need mobile needs to optimize their work processes. For some processes and technologies, the ROI may be almost immediate, but for others, they still require more time to see the investment. In terms of investing in technology, do you think room automation is always necessary? In my personal opinion, the more perks a room has, the more it may enhance the customer experience. Ultimately, it all depends on the hotel, its size and its investment opportunities.
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    This article discussed how to pick the best technology for your company thus maximizing your ROI. Some technologies are necessary while others are just a fad and it is important to determine what your company needs. Guests are also demanding more tech advancements from hotels, the personal touch is not as important anymore. Mobile and digital payment tech is becoming more and more important. Lastly it is important to note that technology will not always fix a problem, it is up to the company to determine what the issue is and then learn how to implement technology that will assist, not just expect it to resolve on its own.
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    Very interesting article that makes us question whether specific technological add-ons are must haves versus nice to haves to separate us from our neighbours. It also shows us that we cant often times quantify from an ROI perspective. It begs the question, does technology really set a hotel apart and how.
nellyvero71

Research Proves the Benefits of Getting Ahead of the AI Curve - 0 views

  • As marketers, we see it everywhere: Affixed to the claims of the latest marketing tech, alongside warnings that it will eradicate jobs like content production, and peppered into predictions of coming trends.
  • “the next big thing.” In this case, they either become numb to mention of AI because it’s usually not actionable or approachable, or they’re disillusioned because it’s just a catchy term for tools that aren’t really AI.
  • At the Marketing Artificial Intelligence Institute, we’ve talked for a long time about the importance of AI, and more recently, about the massive impact of early adoption on an organization’s ability to get ahead.
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  • Early AI adopters, or AI “Pioneers,” are actively “establishing positions in both customer and labor markets that may make it hard for others to draft off of their hard work. The many advantages reported by Pioneers suggest that early AI movers may be especially hard to catch.”
  • That caliber of competitive advantage is hard to ignore. And research is continually proving the benefits of getting ahead of the AI curve.
  • AI can deliver true value to the serious adopters—vast improvements in day-to-day business functions, higher profit margins, and a widening performance gap. 
  • the companies that moved past the uncertainty and seriously invested in AI saw real results.
  • Those who combined an already strong digital foundation with proactive strategies saw massive increases in profit margin, and the performance gap between them and the AI laggards will continue to grow.
  • Not only are they set up for success as AI continues to take off, they aren’t implementing to save on business expenses. Instead, early AI adopters focused on increasing revenue and market share—the cost reduction potential comes secondarily.
  • Many organizations are taking a “wait and see” approach, but the need to act is urgent. Going from a theoretical understanding of what's possible with AI to understanding the actual use cases for your business is difficult—but essential.
  • But you and your organization have the opportunity now to be proactive in advancing knowledge and capabilities before your competitors beat you to it.
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    The article talks about the companies that are implementing Artificial Intelligence in their business and in the market. The benefits of to be the pioneers of having this technology.
sbarr011

Mobile key: It's the new reality for hotels | Hotel Management - 1 views

  • ” Shedd said. “On average, guests using digital key rate a hotel seven points higher than keycard guests with 84 percent of guests likely to use digital key again. 
  • New technology always takes time to enter the mainstream and mobile key is still on the adoption curve, but reviews among users and hotel satisfaction scores prove out that mobile key is the future
  • “The global demand for digital locks has swamped the manufacturers to the extent the typical wait time to receive new locks is up to 90 days. Challenges still exist around budgets to fund upgrading locks to BLE, but the desire to do so among hotels worldwide seems to be universal.”
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  • Remote check-in with mobile keys will allow guests to go straight to [their] room and improve the hotel’s operational efficiency.”
  • The mobile technology used with radio frequency ID electronic locks delivers a more personalized and interactive guest experience—from check-in and informing guests of hotel amenities to securely accessing their room, all via their mobile device,
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    The article titled Mobile Key: It's the new reality for hotels by Esther Hertzfeld, discusses the various aspects of the implementation and utilization of the mobile key technology in hotels. The mobile key technology is a Bluetooth enabled lock that a user can open with their mobile devices. The popularity and demand for mobile key entry in hotels is skyrocketing. However, hotels can't implement them as fast as the guests demand and desire them. It will be easier for hotels that are being built from scratch to integrate the feature than established hotels switching over to this new technology, but I believe they will eventually. In the article it states that guests rate the hotel 7 points higher with mobile key cards. Higher reviewed hotels will bring in more guests thus increasing hotel revenue. The utilization of the mobile room key allows the guest to check in on their phone remotely. Once the guest arrives to the hotel they can go straight up to their room without having to stop at a front desk. This gives the guest a more personalized and efficient experience, which I agree with. In my opinion being able to walk into a hotel and go up immediately to my room is ideal. I have not stayed at a hotel yet that has used the mobile key feature but I imagine it is great. I think all hotels in the future will run on mobile key entry. The article states there will be a learning curve for the guests and staff initially. It will be important to educate guests who don't travel often and guests in general. It stated that some people might feel embarrassed if they don't use the mobile key correctly and need to return to the front desk. That could be very frustrating to some guests who come to their room and then have to go back downstairs to talk to the front desk if something goes wrong. It is also stated that there will be awareness and comfort challenges with the front desk staff. I believe that mobile key entry is the future of hotel technology. It will take
Diana Sardina

Technology for Meeting Planners - Debunking the Myths - Corbin Ball Associates - 0 views

  • enhanced world, meeting attendees not only appreciate, but expect to have easy solutions for attending events.
  • there are many misconceptions surrounding the use of such technology.
  • Technology enables you to automate some of the processes that are time-consuming, which allows planners to engage with their clients in a more strategic manner. You will not be replaced; rather, you will shine as a team member who works efficiently and smart.
    • Diana Sardina
       
      This issue has come up in previous topics during our class. The use of technology for event planning is a good example of how innovations does not necessarily mean less human interaction.
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  • by employing the right technology, a planner can report to executives and managers the data that will help them make last minute decisions, leverage their spend for the future.
    • Diana Sardina
       
      The information can be accessed a lot easier and data mining can be more detailed and target to the needs of the hotel.
  • these cumbersome tasks are reduced dramatically, allowing for planners to spend their time working on meeting the goals of the conference
  • Most programs these days have multiple back-up procedures in place, but it is still a good idea to periodically print out a copy of your data
    • Diana Sardina
       
      Security will always be a concern. I do not feel that the use of paper and pencil was less vulnerable than the use of computers. We need to continue monitoring our security systems and be proactive rather then reactive
  • With online training and cloud-based products, installation and ramp-up is typically straightforward and painless.
  • These programs are more intuitive today, allowing operators to easily collect and analyze information with a click of a mouse.
  • While it is fun to be on the cutting-edge of technology implementation, be sure to outline clearly what you are trying to accomplish with its employment
  • the case of social media, the use of platforms that encourage interaction, such as a Twitter hashtags, can be very effective, but you must outline your objectives.
  • By taking these misconceptions into consideration, you’ll be able to successfully implement the right technology for your next conference or event. 
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    I feel that implementing technology in event planning can be of a great benefit to hotels. THe business of meeting and conventions can be a profitable one but the competition is tough. Hotels need to offer a wide variety of services to attract conferences to their properties. The use of technology now day is expected and hotels that do not offer these opportunities will stay behing the curve and miss on great opportunities.
mrive258

How future mobile device usage can give your hotel a competitive advantage | By Maria F... - 1 views

  • Organisations that aren't actively making use of technology trends will find themselves increasingly struggling to compete as their competitors capitalise on the advantages that technology offer, and new, more innovative players enter the space making technology core to the experience.
  • For hotels, we have already seen the ability to make room reservations from mobile devices become commonplace, but by 2017 PwC predicts that at least two-thirds of hotels will allow mobile check in. And from there, the sky's the limit.
  • But most importantly, when the user is making use of their mobile to interact with a hotel, they are providing that hotel with data on their preferences, for example, how they use the hotel's facilities. This information can then be used to personalise the experience – perhaps by offering discounts to favourite services or hotel restaurants, or providing the customer with a favourite drink ready-chilled in the bar fridge on their return visit. This personalised level of service is shown to resonate with customers and improve their experiences.
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  • The hospitality industry is investing a great deal of time and energy in learning how to track, monitor and interact with customers on social media.
  • For smaller hotels and chains, cloud computing such as SiteMinder's Channel Manager and TheBookingButton can handle a large proportion of the technical side of things for a low, flat monthly cost. For larger organisations that might want to handle the technology internally, the ability for technology investment to strengthen guest loyalty, incentivise return customers, increase average daily rate (ADR), and improve the revenue from hotel services is a proven return on investment that can't be ignored.
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    Being ahead of the curve in IT investment can assist in an increase in ADR's and occupancy percentages, which translates to revenue. Mobile technology can assist streamline the guests' check-in/check-out process and offer other amenities via mobile technology. Social media technology offers a plethora of information for marketing and revenue management purposes as well.
jennifer kornreich

Innovative Hotel Technologies Sought for Newest Version of GUESTROOM 20X - 0 views

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    This article is about a task force called Guestroom 20X and this team puts on a "conference" or sorts every year and it displays the newest and most innovative technology for the hospitality field. specializing in hotel guest rooms. This is such a great way to get people together and get people talking about the newest technology. sometimes technology is updated so fast that it is hard to keep up with the curve and the point of this meeting is so that everyone can be educated and also be ahead of the curve. These technologies that are exhibited are anywhere from next generation tv's to non traditional technologies like bathroom fixtures, and also user friendly tech like mobile applications for the rooms. This also includes green technology as well to help heal our environment! I think this is just an amazing idea and that everyone in the hotel business should attend and learn more about what technology has to offer.
Xinyu Tian

BW Online | February 21, 1000 | An Eagle Eye on Customers - 0 views

  • w Marriott Never Forgets a Guest
  • What makes such velvet-glove treatment possible is Marriott International Inc.'s use of customer management software from Siebel Systems Inc.
  • Marriott, America's No. 1 hotel chain, is the industry leader in using technology to pamper customers.
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    being on the curve of the technology revolution, Marriott get the competency advantage and always being the America's No 1 hotel chain as the industry leader.
rebecca Bonet

hospitality ebusiness strategies news, hotel marketing - Google Search - 0 views

shared by rebecca Bonet on 15 Sep 12 - No Cached
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    In this article it talks about e business strategies. One of them being mobile device because research and booking travel have been so critical for people on the go. The HeBS is a big digital marketing firm for the hospitality industry. There are profitable online strategies to come by in the hospitality industry. These opportunities do not come easy many time it very complex but also very successful if it done right .Hotel budget have come to a plateau. Hotel need to step up the plate because online travel agencies have taken over the industry. In addition social media and smart phone have added new dimension for market that require new skills with their ideas. HeBS face a challenge by multichannel marketing success, improving return on ad spend, and making more online marketing to be able to come back by doing this they would have the solution and the result. The solution being, keeping clients of the curve of the competition by building direct online revenue. The result for that is providing insights. The market and the driving force for the differentiate competitors. The benefits will build a leading- edge for the hospitality industry
Christina Eveillard

Property Management Software Sure Is SaaSy - Software Advice Articles - 0 views

  • The rise in number of vendors offering web-based, Software as a Service (SaaS) systems for property management is driving the adoption of new technology by property managers.
  • Moving tenant services online; Offering web site creation and integration; Eliminating the need for extensive software training and maintenance; Enhancing communication between owners and managers; and, Improving record keeping and security.
  • The Trend Will Continue The advantages offered by SaaS systems closely mirror the issues that property managers have to solve. Moving services online, integrating data, reducing technical issues, improving record keeping and enhancing communication are all advantages that will continue to motivate companies to adopt SaaS based property management software.
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    This is a very comprehensive article that talks about the web-based, Software as a Service systems (SaaS). It is different from the traditional PMS and it has advantages over the traditional one. The author gave us five advantages of SaaS. All of the five advantages are so good that after read this article, I think there will be a trend that it will be the SaaS world in the future and this trend will continue.  However, the author didn't write any disadvantages. Usually for a company to make a decision before the company knows not only the pros and but also the cons.
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    The advantages offered by SaaS systems are very similar to that of which property managers have to solve. It controls property's operations such as processing reservations, check-ins and check-outs. Saas stands for Software as a Service which drives the attention of new technology for property management which includes moving tenant services online, offering web site creation and integration, eliminating the need for extensive software training and maintenance, enhancing communication between the owners and managers and it helps improve record keeping and security.
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    With technology evolving the property management  software.  Most  vendors are now offering  web-based, Software as a Service  is being  adopted by most property managers are adopting it because  they the advantages of the SaaS model help them accomplished most of their goals.which are to move tenants services online,  offering website creation and integration, eliminate the need for software training and maintenance ,improve  record keeping and security as well as better record keeping.  Furthermore this service can be accessed on smartphone as well as tablets. And also one of the primary characteristics of SaaS property management vendors is that they've designed their systems specifically to be easy-to-use and to appeal to those who aren't especially tech savvy. This results in a faster learning curve for property managers who are not technically proficient. And also it offers  better record  keeping since it  back up the data.
rachelrosen

Technology and today's hotel guest | By Kevin Edwards - 0 views

  • perhaps hotels need to focus less on being the providers of the service and more on being the facilitators
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    This article provides an interesting idea regarding technology and staying ahead of the curve. Since technology is evolving at such a rapid pace it is impossible to keep up while staying within a reasonable budget and pleasing the guests. Instead this article introduces the idea that instead hotels should be a platform for the users of technology instead of being the one with the latest technology.
anonymous

Trends and New Technology in Hospitality for 2014. - Tuesday, 8th July 2014 at 4Hoteliers - 2 views

  • A survey reports that 72 percent of consumers trust online reviews as much as personal recommendations; in 2014, review sites like TripAdvisor and Yelp will continue to become more influential as users look for ways to make their world a bit smaller and more personalized.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
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    Like any industry, the field of tourism and hospitality must be competitive and technologically advanced. The article addresses six technological trends within the hospitality industry. 1. Virtual reservations - A significant number of patrons reserve their hotels via a computer or mobile device. Thus travel booking websites have become more popular. 2. Virtual check-in and ordering - Check-in kiosks cut down on customer wait time (long lines, short staff, etc.). More hotels and restaurants will be making use of these technologies. As technology advances, consumers shouldn't be surprised to see more futuristic options such as voice recognition, fingerprint and retina ID. 3. Travelers with multiple devices - Hotels have to be conscientious of this fact in terms of room design, public (hotel) space and structure. Customers want to feel secure that they (and their devices) can be properly accommodated. 4. Hospitality staff with multiple devices - This trend is a win-win for employees and customers. Employees can better meet the needs of their customers no matter their location (poolside, bar, lobby, etc.). Also, by collecting data, businesses have a better understanding of customer needs and preferences. Customers have the freedom to be more mobile (in any area of the hotel) without feeling disconnected or not being able to have their needs met. 5. High tech meeting and public space - Hotel meeting rooms and lobbies are receiving technological make-overs to accommodate users who rely on multiple devices. This is great for business as it creates an environment that is conducive to conducting technologically advanced meetings and conferences in a comfortable setting. 6. Online reviews - These reviews are crucial to businesses as well as consumers. On the business end, companies will be able to gauge their effectiveness in all areas via honest customer feedback. Consumers have the opportunity to make better choices after reading reviews based on ot
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