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Ruckus Wireless introduces high-speed Wi-Fi wall switch | Hotel Management - 0 views

www.hotelmanagement.net/h-speed-wi-fi-wall-switch-8503
shared by Jingjia Zhang on 15 Sep 12 - No Cached
  • The Ruckus Wi-Fi Wall Switch redefines the deployment model and cost structure for hotels looking to converge their wired and wireless networks into a single infrastructure capable of reliably connecting a new world of in-room IP-based devices and services. For the first time, hotels are now able to offer multiple, high-value IP-based services over a single wired/wireless network at the highest performance and lowest cost per room.
  • The Ruckus Wi-Fi Wall Switch was purposely developed to meet the growing demands within hotels to connect in-room devices that are now IP-enabled while concurrently supporting a broader range of IP-based services. Beyond high-speed Internet access (HSIA), hotels want to deliver these new services - such as high definition television and video on demand (VOD), digital advertising, voice communications, hotel service optimization, in-room device monitoring and even environmental room controls - over a single, unified and centrally managed wired/wireless network.
  • Jingjia Zhang on 15 Sep 12
     
    Recent years, in China, hotel industry has a fast growth. Especially the Olympic Games and The World Expo were hold in China. For lots of high standard hotel, the WIFI internet access becomes necessary. China has been one of the fastest developing markets for many Wi-Fi firms, Ruckus is one of them. The Asia-Pacific region is the fastest growth region and China business is the fastest-growing part in the region. Globally, Wi-Fi technology is one of the few industries that could maintain a 20 percent increase over the years when the world economy is encountering a downturn. The global market scale for Wi-Fi networking providers is about $3 billion this year and it could reach $5 billion by 2015, the CEO of Ruckus estimated. For the China market and the problems of hotel, Ruckus published the high-speed Wi-Fi wall switch technology. This new technology redefines the deployment model and cost structure for hotels looking to converge their wired and wireless networks into a single infrastructure capable of reliably connecting a new world of in-room IP-based devices and services. Meanwhile, the rapid-growing hospitality industry in China is likely to become another gold mine for Wi-Fi providers. Ruckus wants to grasp this opportunity.
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7 Must Follow Rules for Perfect Hotel Wi-Fi - 0 views

www.securedgenetworks.com/...w-rules-for-perfect-hotel-wifi hospitality software technology hotel booking business
shared by da7327 on 09 Sep 17 - No Cached
  • In a 2013 Study, Forrester Research concluded that out of those polled, 94% agreed that above anything else, they wished all hotels offered quality wifi throughout the hotel and in their rooms.
  • Understanding exactly what factors are most critical to your guests when using wireless connectivity will help you to create a network that is designed to support those exact wants and needs.
  • At the minimum, your hotel will need: A Firewall Role-based access control Profiling IDS/IPS
  • ...3 more annotations...
  • If your goal is high-performance, which it should be, then placing your APs down the hallways is the last thing you should do.
  • Your wireless system should incorporate a network management system and for many hotels some level of managed support to provide services like: Monthly health checks Firmware reviews Scheduled system tests Tier 2 support Proactive alerts Threshold based triggers And Client tracking to name a few
  • Wi-Fi as a Service offers many benefits,
  • da7327 on 09 Sep 17
     
    The most desired amenity is not a comfy bed, good location its actually something we can not without, fast and secure Wifi!  Studies show 94% agreed that above every other amenity they wished all hotels offer quality wifi. But not all hotels offer high quality wifi which leads to more spending to fix issues, and poor guest experience. The article mentions how to build a good wifi network from the ground up first thing is Security comes first. Creating a secure system for what your guests needs. Next, comes planning for capacity. Planning for this means plan for what applications your guest use. Then comes access point placement. Where should the network stream from that is the most effective?  Now comes listening to your guests regarding the wifi connectivity and keeping up with demand which all ties into choosing the right partner to setup your wifi connection. It is surprising that out of all the lavish amenities one would like 94% want high quality wifi. In these times without internet connection, it feels as if were in the stone age. The article talks about the importance of having high quality wifi for guests to have a great experience which we cannot stress enough of the importance. The first step of establishing a good wifi network is to do a needs analysis of your guests what type of apps will they use? If its normal email, surf the web you can build a standard network, but if its high data usage like video apps then you have to establish a higher connection. With all this having a shared network is always risky so you have to have the most secure network one can have so you don't Put your guests in cyber harm's way. An effective way for hotels to manage all this is to contract with a wifi company so they can manage, provide and upgrade as needed. So the importance of choosing a right partner that knows your guests' needs is important. Hotels rely so much on keeping up with technology from being able to check in online, manage hotel guests services, and j
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Data Security in Hospitality: Risks and Best Practices - 0 views

hospitalityinsights.ehl.edu/-in-hospitality-best-practices technology hospitality hotel software business tech
shared by armanyleblanc767 on 14 Mar 20 - No Cached
  • Best practices for companies in the hospitality sector to protect data include:
  • Always encrypt payment card information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.
  • groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • ...23 more annotations...
  • five of the biggest data security concerns in the hospitality industry and highlights some best practices for protecting hospitality data.
  • Data Security Concerns in Hospitality
  • complex ownership structures
  • From the perspective of cybercriminals, hospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • challenge to maintain teams of well-trained staff.
  • t was reported in 2017 that out of 21 of the most high-profile hotel company data breaches that have occurred since 2010, 20 of them were a result of malware affecting POS systems.
  • can go unnoticed for months.
  • High Staff Turnover
  • In the U.K., for example, the job turnover rate in hospitality is as high as 90 percent.
  • Reliance on Paying By Card
  • t involves employees selling data to third parties without the knowledge of the organization that employs them.
  • Insider Threats
  • Compliance
  • Hotels, motels, resorts, and rented apartment complexes all gather and electronically store a range of sensitive personal guest data, such as names, phone numbers, addresses, and credit card details.
  • The high level of turnover and high degree of staff movement between different locations makes it a real challenge to maintain teams of well-trained staff
  • Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • ospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • ybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data
  • A case in point was the Wyndham Worldwide breaches of 2008 and 2010. Hackers gained access to the systems of an individual operating company through easily guessed passwords, and the attack easily proliferated through the entire corporate network, with the result that 619,000 customers had their information compromised.
  • While GDPR protects individual data within the EU and EEA, its ramifications have rippled through industries globally, and organizations are realizing the need to put greater compliance measures in place. PCI DSS is another important global regulation that protects credit card data, and fines for non-compliance begin at $500,000 per incident. The risk here is not just to data security but to the future survivability of hospitality companies, many of which would not be able to absorb the s
  • This type of data risk is more subtle and it involves employees selling data to third parties without the knowledge of the organization that employs them
  • Always encrypt payment ca
  • rd information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.
  • duyingli on 14 Mar 20
     
    This article highlights several important security issues in the hospitality industry, followed by the practice of protecting data from loss. The data structure of the hotel industry is complex, customers mainly use bank cards to pay, and the staff turnover rate is high. There are certain internal threats. In order to solve these problems and avoid data loss, it is not enough to strengthen network security. It is also important that employees are trained and familiar with and comply with relevant regulations.
  • ...3 more comments...
  • cdamo003 on 23 Feb 22
     
    Data security is a major issue in the hospitality industry. A lot of personal information is stored on the computers specifically credit card information of the guests staying at the hotel. It is the responsibility of the hotel to ensure that the data is protected. High turnover rate in the industry can make this an even bigger challenge. Ensuring that your staff is properly trained to ensure the Highest level of security is maintained is Highly important.
  • Danaisy Abascal-Yero on 17 Jun 22
     
    This article speaks about the data security concerns in hospitality. Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures in which there's a franchisor and a management company that acts as the operator. Businesses use different computer systems to store information. The nature of the hospitality industry is such that it is extremely reliant on cards as a form of payment. Cybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data. A vital part of protecting data is training staff to securely gather and store personal information. Well-trained staff also know how to recognize social engineering attempts and they understand an organization's compliance requirements. Data security risks in the hospitality industry extend far beyond the reputation hit that a hotel can take if guests' data is compromised. Industry and political regulators are becoming stricter in governing how organizations process and store personal data. Some of the best practices for companies in the hospitality industry to use are: always encrypt payment card info, operate training programs in cybersecurity regularly to keep everyone informed, adhere to regulations, know where the data is, and enforce limit access to sensitive info, and more.
  • slain006 on 03 Oct 22
     
    This article explains how data security is at an all time high in the hospitality industry. Focuses on the 5 security concerns and what are some practices that leadership can help employees detect when someone is trying to hack into sensitive information. Also, making sure employees are in compliance with company policy when leaving the company if they have access to sensitive data and making sure employees are not using to their advantage when leaving the company.
  • kspac001 on 04 Oct 22
     
    Hospitality offers an ideal target vector for conducting Cyber crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII). Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures with an individual owner or group of owners, and a management company that acts as the operator. Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • armanyleblanc767 on 23 Jan 23
     
    In this article, we learn about the top five data security risks as well as best practices to help prevent data breaches. According to the article, the hospitality industry is a prime target since it stores a vast amount of sensitive guest information like names, phone numbers, addresses, and credit card numbers. Some of the five risks included complex ownership structures, reliance on paying by card, and insider threats to name a few. In order to avoid these threats, the article suggest that companies become PCI compliant, use cybersecurity measures like firewalls, and know where exactly their data is stored.
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DevOps and right-speed IT | Deloitte University Press - 0 views

dupress.com/...devops-it-optimization-speed hospitality hotel technology software
shared by cmogu001 on 26 Aug 16 - No Cached
  • Dupress
  • Forward-thinking CIOs are embracing delivery models that distribute agile experience more evenly across teams, seeking to optimize enterprise IT at a speed that’s right for the entire IT organization.
  • Leading organizations are building on the simple two-speed IT mindset and recognizing they must be able to support a continuum of speeds in order to dial in the right approach for a specific initiative, with the underlying disciplines, capabilities, platforms, and talents to appropriately support the actual breadth of business needs.
  • ...2 more annotations...
  • Right-speed IT must address three broad categories: procedural, architectural, and organizational. Let’s move beyond rhetoric and dig into each area
  • Right-speed IT is an acknowledgement that IT departments need more ammunition to organize, interact, and deliver value to the business.
  • cmogu001 on 26 Aug 16
     
    This article expounds how important the speed of IT is in order to effectively balance business value, risks, and technical feasibility. The article continues to explain how the speed of IT should be as fast as possible unlike traditional single-speed delivery models that work well for high-torque enterprise operations did not work well for high-speed innovation. According to the article, a growing number of CIOs realize that projects often require additional gears that meet their specific needs and cadences. With investments in foundational and flexible procedural, architectural, and organizational domains, right-speed IT can help turn simplistic models and philosophical discussions into concrete value. In conclusion, CIOs are finding a balance between high torque enterprise IT and high-speed innovation IT can allow companies to optimize technology operations.
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High tech and High class: How luxury hotels are embracing technology | Digital Trends - 0 views

www.digitaltrends.com/...otels-are-embracing-technology hospitality technology smart room hotel software tech green
shared by lkastwood on 01 Sep 17 - No Cached
  • The trend in luxury hotels across the globe is a simple touchscreenwith an easy-to-use graphic user interface that can control all your room’s amenities, such as lighting, air conditioning, TV, movies,and music. These systems also have the capability to handle communication with the front desk, housekeeping, concierge, and checkout.
  • Guests are greeted with a personalized welcome screen and a video from Krige explaining ICE, the Interactive Customer Experience.Once acquainted,you can control the room temperature or set lights at various levels from 100 percent to completely off. You can send messages to the front desk, request toothpaste from housekeeping, or ask the concierge for a restaurant reservation. Guests can arrange transportation or learn about the hotel, which just underwent a $450 million renovation. You can even check airlines and print boarding passes. A mobile ICE app in the works will be downloadable from the Plaza’s website, allowing you to do all these things before you even arrive.
  • “Hotels are using more technology to enable a higher level of service,”
  • lkastwood on 01 Sep 17
     
    I believe it is important for hotel brands to evolve with the people who are staying there. Nothing beats being at home; however, it is pretty awesome when you are staying away from home and do not feel as if you are missing out. This article covers just that, making a bold statement with their title; "High Tech and High Class: How Luxury Hotels are Embracing Technology". Modern hotels are on " a deeper level of connectivity than a simple iPod doc, or a reliable Internet connect". Many are using state of the art devices and software which allows their guests to control from the lighting in the room to even housekeeping. The article also talks about Shane Krige, General Manager of the Plaza in New York City. He purchased a few iPads for the hotel lobby for his guests to play with. The feedback led to the hotel putting an iPad in every room at the Plaza. The Star Hotel & Casino in Sydney Harbour now offers a Control4 systems which gives guests a touch screen control for the TV, lighting and temperature and even music. Even better than the touch screen control the suites all feature "a button labeled "Leaving Room" by the entry door that automatically places the suite in an energy-saving mode: With a single touch, it closes blinds, turns off lights and dials back air conditioners for energy savings. Should you forget to press this on your way out, after 30 minutes the system will sense there is no one and trigger the button automatically. Upon return your room will greet you by opening curtains, turning on the lights and displaying a welcome message". Greener might be more expensive; however, it pays for itself and saves the hotel money in the long run.
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GDS usage on the rise as travel demand grows - 1 views

www.hotelnewsnow.com/...he-rise-as-travel-demand-grows GDS
shared by Claire Conway on 16 Jul 12 - No Cached
  • A study conducted by the American Society of Travel Agents in 2009 found the percentage of member travel agencies that used the GDS channel declined from 98% in 1999 to 79% in 2009.
  • However, despite the decrease in GDS usage amid the most recent global economic downturn, hotel companies and travelers still find value in the channel, according to sources interviewed for this report.
  • Sabre Travel Network, for example, saw an increase of more than 7% in its GDS bookings during the first quarter of 2012 over the same period last year, said Nancy St. Pierre, a spokeswoman for Sabre, which is one among several major GDS companies including Abacus, Amadeus, Galileo and Worldspan.
  • ...4 more annotations...
  • The GDS is not going away any time soon because of the unique solutions it provides for hotels and travelers alike, according to Robert Cole, founder of hotel marketing firm RockCheetah.
  • The GDS also provides enhanced marketing support, St. Pierre said
  • Many hoteliers are attempting to leverage those increases in demand through dynamic pricing models, which offers clients a percentage off a hotel’s best available rate on each travel date as opposed to a fixed, negotiated rate for the year
  • GDS would provide additional value if distribution costs were lowered. “I think that what hotel companies don’t like about GDS is there’s a relatively high transaction fee.”
  • diana morales on 16 Jul 12
     
    In 2009 the GDS usage declined from 98% to 79%. ALthough there has not been a demand to use this technology, there has been a demand in the first quarter in 2012. There has been an increase because of corporate business demand. GDS is being used to transfer room inventory to global distribution partners as well as travel agents and OTA's. Hotels using the GDS technology offer a percentage to a client instead of a fixed rate. This happens as long as companies have access to the hotel's system everyday. According to Robert Cole, The GDS system is notgoing anywhere because of its unique solutitons to hotels and travelers. It makes it easier for everyone.
  • ...3 more comments...
  • Caroline Hardenbergh on 25 Jul 12
     
    Although there was a significant slowdown of GDS usage between 1999 to 2009, bookings are steadily increasing over 2012's first quarter. The growing demand is primarily from corporate travel, but leisure travel reservations are also picking up speed as well, especially in the form of job related trips that end with vacation days. Hoteliers are increasingly following a "dynamic pricing model" which has flexibility of rates to increase during high demand and vice versa, encouraging weekend stay-overs and group rates. In spite of previous estimations, GDS enhances the online search tools rather than being replaced by them, since it is much better suited to handle large amounts of site traffic than smaller companies and independent, as well as providing a cost-free marketing presence for the tourism providers. Hotels still consider GDS transaction fees high, but this is an ongoing negotiation. Corporations appreciate GDS' security reporting features which pinpoint employee locations as well.
  • Kevona Richardson on 13 Aug 12
     
    Corporate travel demand is primarily responsible for the rise of GDS usage. There has been an increase in business travel. Many consumers are attempting to leverage those increase in demand through GDS. The pricing model provides consumers with a lower rate through GDS than the actual average rate. The GDS is not going away anytime sooon.
  • Xiaoxiao Wang on 30 Jan 13
     
    This article shows that although GDS were thought to be the end, with its efforts of changing price and strategies, it still can postpones its life circle and continue growing gradually. However, I am a little doubt about this article, because the result it concludes just based on the interviews of three person.
  • Katie Gallagher on 01 Jun 13
     
    This article is about how global distribution systems are still in demand even though they were said to be dying out. Industry leaders thought that with the development of online travel agencies, GDS's would soon be out of business. This isn't the case though. Well it is proven that member travel agencies have been using GDS's less this could be linked to the economy. The people who are purchasing travel through online travel agencies are still using the GDS every day. Business travel is also up in the past 10 years and also an increase in business travelers extending their stays for leisure. With that leisure and corporate traveler are help keeping GDS's alive. But GDS's would be even more profitable if they lowered their transaction fees.
  • Claire Conway on 07 Jun 13
     
    The GDS has decreased steadily over the past decade, but recent studies have shown that there has been a small increase. The increase is thought to be due to corporate travel.  Many hotels are trying to increase the use of the GDS through dynamic pricing models. This model offers a percentage off the hotels best available rate depending on what the demand is. The GDS provides many benefits like facilitating the online search process, offering immediate access to information without using a marketing budget, and high sense of security. The only downfall is that the distribution costs are too high, because transaction fees usually are around $5. 
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HRIS | HR Software for Hotels | Hospitality IT | Software for Hospitality| Immerauf - 1 views

www.immerauf.com/hris.html hospitality network software solution HRIS business
shared by JIACHEN LI on 22 Nov 12 - No Cached
  • HRIS has emerged as among the most crucial aspects of hospitality IT. No hos
  • . No hospitality management system can be considered complete without an effective HRIS system.
  • Greytip Software is a focused HR & Payroll software solutions company.
  • ...8 more annotations...
  • An efficient HRIS system manages the recruitment, staff-shifts, time & attendance, and many other aspects of your hospitality HR requirements. It should be able to drill down to history files and provide e-leave application & training management.
  • Developing a product that caters to small and big customers, across industry verticals, needs a lot more experience, mature processes, and superior engineering.
  • Folklore HCM
  • Folklore Payroll
  • Folklore Attendance Software
  • Folklore Training
  • Benefits
  • Benefits
  • Linfan Cai on 22 Nov 12
     
        This website is a homepage of the company called Immerauf. This company is to provide network service and sell the technology products that are related to the hotels. Human Resources Information System is also a product of theirs.     As everybody know, without an effective HRIS, the hospitality management system could not be considered completely. The functions of the HRIS are managing the recruitment, shift, attendance, requirement and so on. They highly recommend their HRIS technology product. And they mentioned their partner Greytip Software. The partner is a focused HR & Payroll software solutions company.     They introduced a few basic own and partner's history and stated they had groups of customers, more experience, and superior engineering.     They list some products overview, such as Folklore HCM, Payroll, Attendance Software and Training. All of the products could help hotels to reduce the transaction costs, improve employee morale, communicate better, eliminate the fussy processing, increase productivity, save time and effort.
  • ...3 more comments...
  • haojingting on 24 Nov 12
     
    HRIS has emerged as among the most crucial aspects of hospitality IT. No hospitality management system can be considered complete without an effective HRIS system.An efficient HRIS system manages the recruitment, staff-shifts, time & attendance, and many other aspects of your hospitality HR requirements. It should be able to drill down to history files and provide e-leave application & training management. And this article introduce us a HRIS product that is a software solutions for HR and Payroll departments that that span the entire spectrum of HR & payroll functions covering employee information management, training management, compensation, benefits, attendance management, etc.
  • Mohan Song on 16 Apr 13
     
    The Hospitality industry is known to have very high attrition rates. This makes it all the more critical to have a robust HR information system (HRIS) in place. HRIS has emerged as among the most crucial aspects of hospitality IT. No hospitality management system can be considered complete without an effective HRIS system. The products are backed up with high quality customer support and service. Our support is timely and relevant, ensuring a high degree of usability for our products. It can track record which is caters to small and big customers, across industry verticals, needs a lot more experience, mature processes, and superior engineering. The benefit are: * Lets you focus on strategic HR instead of routine admin tasks * Reduce transaction costs * Improve employee morale * Communicate better * Get business intelligence with MIS reports * Modular design that lets you pick and choose
  • Panpan Xie on 16 Apr 13
     
    As hospitality industry has a high attrition rates, a HRIS software is important for hospitality management system. A good HRIS system usually has the functions of recruitment, staff-shifts, time & attendance, etc. Folklore HCM is a web-based software with the employee self service. It is usually used with other products such as Folklore Payroll, Folklore Training, and Folklore Attendance. Folklore HCM lets the HR manager pay attention to strategic issue instead of routine tasks. It also decrease costs and increase employee morale. Folklore Payroll software makes the payroll accurate, increases the productivity and reduce transaction costs. It can also motivates employees and examines different aspects of income tax. Besides, Folklore Attendance Software Folklore Training are all web based software and have many benefits.
  • Yuting Peng on 20 Apr 13
     
    HRIS technology plays a very important role in hospitality industry. There is no hospitality management system can be considered complete without an effective HRIS system. This technology manages the recruitment, staff-shifts, time&attendance, and many other aspects of the HR requirements in hotel. It is very useful especially for Human Resources. This tech is also backed up with high quality customer support and service. Some of the support is timely and relevant, ensuring a high degree of usability for our products. It can help us do track record, products overview, folklore attendance software and so on. It can not only drill down to history files, but also provide e-leave application& training management.
  • JIACHEN LI on 21 Apr 13
     
    this article is talking about the Greytip Software. this software has many solutions. it can help the manager monitor the HR activities and payroll activity. using this system, the managers can analyse their hotel attrition rate and make measures in time.managers can easily promote the employee information management, develop training management, create compensation,share benefits, supervise attendance management. this way can save money and time. managers do not need to set up sheets of attendance, employee behavior, punishment or rewards,etc. depended on the computer, the process of management goes more smoothly.
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Top ten technology gadgets for the modern hotel room | Tnooz - 5 views

www.tnooz.com/...gets-for-the-modern-hotel-room Hotels New technologies convenient sources
shared by Diya ZHAO on 31 Aug 12 - No Cached
  • 1) High definition televisions (HDTVs)
  • 2) High speed internet access
  • 3) MP3 docki
  • ...18 more annotations...
  • ng station and al
  • 5) Mirror televisions
  • 4) Convenient power sources
  • a connectivity panel which enables content from a laptop, digital camera or MP3 to be viewed/listened to via the television so they don’t have to keep recharging their batteries.
  • arm clock
  • 6) Lighting and climate control
  • s weather gauges on its in-room control panel,
  • 10) And, finally, technology to rotate a Croatian hotel once every day is being explored to give every guest a sea view during their stay. Not viable for every hotel, but boy would it help you stand out from the crowd.
  • use any brand of mobile phone to gain access to their hotel room
  • .  Face recognition key locks and LCD screens connected to a digital camera to let guests know instantly who’s outside their door
  • 8 ) Energy management systems
  • A combination of energy-efficient air conditioning, a rainwater harvesting system and low energy lighting can reduce a hotel’s carbon footprint by 75 per cent compared to the average establishment.
  • 9) Guest sensors
  • 7) RFID (Radio Frequency Identification) door lock for keyless entry to a hotel room and other areas of the hotel is becoming more popular in hotels across the world.
  • Mirror televisions are more commonly found in bathrooms, saunas and swimming pools at luxurious hotels.  They are equipped with high definition technology, digital tuners and touch screen functionality.  In fact, there were some impressive Mirror TVs being demonstrated at the recent CES in Las Vegas.
  • High definition televisions (HDTVs) are the focal point of every hotel room and there are a huge variety of models for hoteliers to choose from to suit differing room sizes and budgets.
  • (wired and wi-fi) in hotel rooms is a must for any business traveller and now many leisure travellers too
  • are two essential gadgets for many travellers.  Apple has sold over 100 million iPods and many travellers use them to listen to favourite songs, watch movies, or view family photos, so any docking station that couples as an alarm clock should be at the top of any hotelier’s list for in-room gadgets. Alternatively, most in-room televisions also double up as an alarm clock.
  • Ryan Jove on 31 Aug 12
     
    This article presents insight into the best technology available right now to put into a new construction or facelift of a hotel.  From the basics like HDTV and internet connection, to facial recognition key locks, this article discusses the trend in the industry.  It also discusses energy management systems, which are clues that the industry is evolving and looking to save cost and the environment at the same time.  These style of systems, I believe will emerge as the most important out of the whole list because they demonstrate the exact way to cut cost.  The article says that an effective energy management system "can reduce a hotel's carbon footprint by 75 percent."  Thats not too shabby...  For more on energy management systems, visit http://ems3.com/.
  • ...1 more comment...
  • Yawen Zheng on 15 Jan 13
     
    The mirror televisions is a great idea. I personal very like this hardware. It integrated the mirror and television together, not only save more space onthe wall but also bring a new feeling for customer. This system have touch screen, digital tuners and the most important is waterproof. That means the hotel can put it in bathroom or some damp environment. It make cuntomer more convenient and the hotel do not need to worry about the damage.
  • marylauren1717 on 15 Jan 13
     
    The technology to rotate the Croatian hotel once every day is absolutely phenomenal. By giving their guests a chance for an ocean view during their stay, they provide the guest with the utmost of service although like the article pointed out, this is not feasible for most hotels. I especially like the energy efficient programs being implemented in hotels across the country. Most guests, including myself, leave hotel rooms with out adjusting the air, leaving lights on, etc. Because we are not at our own home, we seem to lack concern. With energy-efficient air conditioning, water harvesting shower heads and sensors to detect when the room is vacant will all help reduce the hospitality industry's carbon footprint drastically.
  • Diya ZHAO on 23 Mar 13
     
    echnology director at Quadriga, recommends the top ten bits of technology that every hotel room should have, ranging from the most obvious to the more unusual. They should provide a range of high quality HD channels to reflect the needs of guests and most major suppliers including Samsung and LG, for example, offer a range to suit all requirements and budgets.
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IT in hospitality - Express Computer - 1 views

www.expresscomputeronline.com/...management01.shtml http:__www.expresscomputeronline.com_20080421_management01.shtml
shared by Hyeyoung Jang on 19 Jul 12 - No Cached
  • Hospitality is amongst the fastest growing sectors in India today, with domestic and foreign tourism, and increased business travelers fueling this momentum. The sector is known to hold as much promise for the country as the much touted IT, ITeS and manufacturing industries. India’s travel and tourism industry is expected to grow 8.4% this year and 8% annually between now and 2016, according to the World Travel & Tourism Council. Conventionally having stayed away from technology, the hotel industry in India is observing a sea change—in its objective and management’s role towards delivering quality customer service. ‘Service’, related to personalized care and hospitality, is finding a friend in advanced systems and gadgets that enhance the service delivered.
  • Hyeyoung Jang on 19 Jul 12
     
    This article talk about the IT in hospitality industry. They give a example of the India. The number of the India's travel and tourism industry is grow 8.4% in 2008 and will be 8% more increase between now and 2016 according to the World Travel and Tourism Council. The hospitality industry should know the customers needs and the goal of the meeting them should be figured out in such a way that the cost of offering the service(s) does not pinch the company balance sheet i.e. variable costs should not show fluctuations northwards. Marketing gurus would always adhere to one statement for advice: cost need to be justifiable through high probability of ROI. The selection of technology in itself is a vital step. Another global feature that is extremely important is a detailed guest, group and company records. Used with a variety of customized reports, these detailed records allow precise targeting of various marketing efforts to improve occupancy rates, increase yield and enhance strategic planning. Each module should have a customizable report selection menu. The reports should have provision for sorting and filtering of data to enable viewing of the exact information might be required at a moment's notice. A good PMS enables a hospitality enterprise to increase revenue and occupancy, improve guest loyalty and reduce costs by centralizing and streamlining your operations. Forward-thinking properties have already begun building a network infrastructure that offers the flexibility and scalability to adapt to the ever-evolving guest, staff, and property management needs. Ajay Goel, Senior VP - Industry Business, Strategy, Operations, Cisco Systems India & SAARC opined, "These next-generation infrastructures are based on a converged network. They integrate with today's solutions-such as reservation, surveillance, and billing systems-and support the newest applications and technologies. The goal is to take advantage of tomorrow's opportunities while protecting e
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HFTP's Guestroom20X features technologies from VingCard Elsafe and Axxess Industries, a... - 0 views

www.securityinfowatch.com/...g-the-hotel-room-of-the-future
shared by Charlesque Moses on 05 Aug 12 - No Cached
  • Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience.
  • While they are at the door, guests will find Axxess Industries’ IP Video Intercom. It replaces the more commonly used peephole
  • Shea said security technology has been a long-time development, but not implemented in hospitality – until now.
  • ...5 more annotations...
  • Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them.
  • the future of hotel technology is unclear, but moving forward requires a certain factor.
  • HFTP calls the developments showcased in the Guestroom 20X , “game-changing for the hospitality industry, opening a new avenue for delivering personal guest services efficiently and with ease.”
  • We’re seeing a technological revolution in hotels,”
  • A final security enhancement to the guest room is Ovation Networks’ EcoManaged, an energy management system. With Wi-Fi monitoring, the system measures and detects CO2 in the room and adjusts the room temperature as necessary.
  • Jenna Wieland on 05 Aug 12
     
    Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. As the organization Hospitality Financial and Technology Professionals (HFTP) prepared the 2012 guestroom exhibit Guestroom 20X for last week's HITEC tradeshow, the group sought new ways to make the room more modern, efficient and self-serviced.
  • ...4 more comments...
  • Jenna Wieland on 05 Aug 12
     
    As we can see technology is rapidly making its way into our field. This article explains how technology implemented in the guest rooms allow the guest to have a more personalized experience and feel that there belongings are also secure in the hotel. "The key thing is to provide something that's valuable to the person that uses it, the person that administers it and the person that supplies it," said Shea, whose firm's technology is one of many showcased in the futuristic room. This is very true considering that technology is not cheap and a lot of money has to be put into this new technological wave, but the consumers seem to be paying the money. Overall, technology is changing our industry and our companies either have to embrace it, or be left behind.
  • Kassandra Baumgardner on 15 Feb 13
     
    According to this article, hotels are coming up with new and more secure ways to make guests feel safe and comfortable. This can be extremely important for women traveling alone, or people with children. This article describes several new security features that can be added to hotel rooms that serves guests efficiently and with ease. The first new technology device is a Mobile Key Solution. Guests will be able to receive their room number and room key via their mobile phone or computer allowing them to bypass the front desk altogether. Also, at the door, it is equipped with IP Video Intercom that can replace the peephole. This intercom can routed to any device in the room and it can be accessed using mobile phones. Also inside the room is a high-tech safe that features four unique solution for providing extra security. Other security features are sound recognition smoke alarms and CO2 detectors. Right now, technology companies are ready to install new products, but there is question as to whether hotels are buying the technology. It is my opinion that as technology continues to advance, security will have to advance as well. Security for guests information, and personal safety will have to increase. More advanced room key technology is definitely a priority. There are too many issues with room keys and this can be a giant security issue. It is my opinion that we will start to see new security technology entering hotels in the near future.
  • Xiameng Zheng on 20 Mar 13
     
    High-tech security products and hotel rooms can enhance the guest experience. The article introduced some new technology related to the hotel room security, including the door's Mobile Key Solution lock, RFID and mobile-friendly NFC technology, Axxess Industries' IP Video Intercom instead of the peephole. What's more, with IP connectivity, guests can answer the intercom using their mobile phones, also the new generation safe with RFID contactless, electronic lock. The most inspired tech is the Ovation Networks' Eco-Managed, an energy management system. With Wi-Fi monitoring, the system measures and detects CO2 in the room and adjusts the room temperature as necessary. With all these new technology integrations, guests security can be more insured and personalized, and provide hotel customer quite new experience.
  • Yuting Peng on 23 Mar 13
     
    New technologies poised to change guest experience. Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience, they are making the room more modern, efficient and self-serviced. As we can see, the future of hotel technology is unclear, but moving forward requires a certain factor. In a hotel room, first and foremost, the guests will be able to open the door's wireless software, in this way, they will securely receive their room number and room key and makes it easy for them to check-in or check-out. In addition, guests may answer the intercom using their mobile phones. And they will feel more safe with the electronic lock to provide anti-cloning technology. Finally, guests will notice the SafeAwake Smoke Alarm Aid, it will alert guests when a smoke detector is activated which will give guests much more safe. Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them. The technology is changing, the customers are embracing.
  • Siyu Ma on 25 Mar 13
     
    Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. As the organization Hospitality Financial and Technology Professionals (HFTP) prepared the 2012 guestroom exhibit Guestroom 20X for last week's HITEC tradeshow, the group sought new ways to make the room more modern, efficient and self-serviced.
  • Charlesque Moses on 10 Jul 13
     
    This article covered information on the projected security of the future in hospitality. The Hospitality Financial and Technology Professionals (HFTP) were working on developments that they planned to showcase in the HITEC tradeshow last year. These developments, collectively recognized as the Guestroom 20x, were expected to make hotel rooms more efficient and modern. These developments included obtaining rooms and keys without front desk interaction, video intercoms to replace peepholes, reinforced room safes, and a smoke alarm aid to properly alert guests in case of fire. There were also talks of an energy management system in the rooms included. The developments seem to be a start towards a changing way of hospitality. I believe that these developments are great options for hotels in the future. Of course, there are always risks that must be recognized. These risks could even be the downfall of the developments. Technology's ability to fail or malfunction is too constant at this time. System glitches, hacking possibilities and power outages could inconvenience these developments as well as inconvenience the guests at the hotel that use them. My main concerns lie with the option to obtain rooms and keys through PCs and mobile phones, the smoke alarm aid and the energy management. One technological failure could cause any of these to cease operating, which means that guests could be locked out of their rooms, in danger if there is actually a fire (or inconvenienced because of a malfunctioning alarm), or inconvenienced because of a nonworking room temperature gauge. These issues could lead to many problems for the hotel that hosts these developments. So, the companies should analyze these issues before installing these developments.
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Cybersecurity and the hospitality industry - Las Vegas Review-Journal - 0 views

www.reviewjournal.com/...y-and-the-hospitality-industry Technology Hospitality software tech security cyber
shared by kteme001 on 21 Mar 18 - No Cached
  • 42 million visitors last year
  • nearly half of cyberattacks worldwide in 2015 were against small businesses with fewer than 250 workers.
  • the average consolidated total cost of a data breach is now $3.8 billion
  • ...3 more annotations...
  • A study by Verizon stated that 99 percent of breaches in 2014 were caused by known vulnerabilities with fixable patches.
  • all working together in an atmosphere that prioritizes data security
  • PCI and our partners are working together to educate our members, find solutions to prevent cybercrime and ensure our work-force and our patrons’ data remains secure.
  • kteme001 on 21 Mar 18
     
    This article highlights a meeting that will be held to gather the world's cyber security experts to discuss and troubleshoot potential threats. Las Vegas specifically is at high risk for intrusion with the high amount of room and restaurant reservations made in this location. The hospitality industry in general is at high risk for cybercriminals to invade their data. Especially small business, the article stated that half of the cyber attacks made in 2015 were against businesses with 250 employees. The data being breached has reached the outrageous total of $3.8 billion. The main point is that most of these issues are preventable, it's all about knowing what can and can't protect you. Investing in the proper technology and dedicated staff can make all the difference. Las Vegas' efforts to prevent these intrusions should set an example for others.
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Balancing Technology with the Human Touch in Hospitality | By Nicole Dehler - Hospitali... - 0 views

www.hospitalitynet.org/...4094560.html Hospitality_Technology
shared by nunes305 on 02 Feb 21 - No Cached
  • Today's hoteliers have a variety of technological advancements at their fingertips, offering a myriad of solutions to streamline operations, and enhance the guest experience. For example, many hotels have used Augmented Reality to enable guests to seek additional information inside the hotel and around local places of interests.
  • But can there ever be too much of a good thing? Can too much digitization take us away from the core principles of high-touch hospitality on which the industry was founded? The solution is finding the right balance between high-tech and high-touch. While technology should never replace a commitment to service excellence, a simple knee-jerk resistance to technological progress is not the solution 一 the key is to discover how advanced technology can assist your staff and enhance the guest experience.
  • Modern hoteliers are increasingly relying on functions such as mobile check-in/out, cloud-based interfaces, centralized communications, native apps, push notifications, new and improved loyalty programs. These platforms let hotels continually aggregate guest data, creating actionable guest insights and additional opportunities for enhanced personalization.
  • ...4 more annotations...
  • Technology should empower staff to better serve their guests, rather than being a futuristic replacement for high-touch service
  • hotel staff are empowered to interact freely with guests and without the pressure of front desk lines, while guests have complete autonomy over their check-in. In this way, technology can actually enhance service, turning a previously administrative process into one focused on the guest's needs.
  • When balancing a budget, hoteliers must decide what technology their staff and guests need the most, versus what technology is just "nice to have."
  • As technology continues to evolve, there will always be tension between high-tech and high-touch approaches to enhancing the guest experience.
  • nunes305 on 02 Feb 21
     
    "F"
49More

Are customers' reviews creating value in the hospitality industry? Exploring the modera... - 0 views

www.sciencedirect.com/...S0268401216301049 Social Media Influence Tripadvisor effects on hotels user generated reviews
shared by anonymous on 25 Aug 20 - No Cached
  • reviews
  • positive effect on hotel revenues
  • outside popular destinations
  • ...39 more annotations...
  • online visibility
  • user-generated reviews
  • 240 small and medium-sized hotels
  • online retailers have thus been gaining increasing market power in influencing customers’ purchases (i.e., Inversini and Masiero, 2014, Silva, 2015, Yen and Tang, 2015) and have improved market transparency and uncertainty for travellers (Toh, Raven, & DeKay, 2011). For this reason, their role is now considered an infomediary (Chen, Yang, & Wang, 2015) because their capability to add value in transactions depends primarily on collecting and processing information about prices, destinations and travellers’ reviews.
  • positive effect on hotel revenue growth
  • outweighed by a negative effect on gross profit margins.
  • managerial implications discuss how hotels should use social media features according to a strategic view based on pursuing the horizontal and vertical differentiation of their services in an attempt to create more economic value from their online visibility and to protect profit margins from the intermediation in their customer relationships.
    • anonymous
      anonymous on 25 Aug 20
       
      MIS idea of how to actually use the information giving from this style of data mining
  • Online reviews provide additional information for travellers to mitigate the uncertainty about the quality of a hotel and about its fit to their needs and preferences on accommodations and destinations.
  • 50,115 user-generated reviews on TripAdvisor,
  • shake up long-lasting reputations through reviews posted by unmonitored influential opinion makers
  • Internet can be a value-destroying mechanism for small businesses and can deter hotels’ capacity to defend profit margins
  • empower buyers
  • ncrease the degree of rivalry among firms that sell and distribute their products/services
  • bargaining power
  • First, online ratings can have a beneficial effect on the occupancy rate of rooms, which is especially important for larger hotels that bear a greater cost of idle capacity, especially in off-peak periods. Second, visibility on social media can allow hotels to apply a price premium thanks to greater economic value generated by market transparency, the reduction of the search costs for both parties involved in the transaction
    • anonymous
      anonymous on 25 Aug 20
       
      Hypothesis broken into 2 parts
  • brand image of hotels,
    • anonymous
      anonymous on 25 Aug 20
       
      Potential here for bad press. Viral videos of mistakes/ misinformation etc.
  • maller hotels with opportunities for market growth in segments in which they have a limited market presence
  • exploring the relationship between online visibility and the creation of economic value in terms of increase of sales and profitability for a panel of 240 Italian small and medium hotels
  • ive million registered users who visit the platform 30 million times per month on average
  • we consider only the profitability (the value appropriation achieved through online visibility) and not the increase in sales (the value generation achieved through online visibility) because hotels’ market positioning affects a hotel’s capability to appropriate the economic value brought by online visibility and influences hotels’ ability to negotiate the infomediation fees, which in turn impact hotels’ profitability.
  • social networking (i.e., the opportunity that users have to connect with people with similar travel interests, needs or experience) and knowledge sharing
  • travellers can more easily find persons who share similar travel preferences and needs. In a similar way, a user consulting travellers’ reviews can see if the reviewer is a member of his/her friends’ social networks on other platforms, such as Facebook.
  • beyond allowing hotels to improve their room occupancy rates, online visibility may allow hotels to apply price premiums.
  • respond strategically to online reviews
  • positive relationship between online visibility and sales
  • three different forms.
  • first is the rating assigned by users, who can express their evaluations on a quantitative scale.
  • rates given by users are distributed over the scale.
    • anonymous
      anonymous on 25 Aug 20
       
      Think amazon review
  • number of reviews that users give to hotels
  • we may expect that online visibility on social media – seen as a composite measure of the three above-mentioned elements – can positively impact hotels’ revenue growth
    • anonymous
      anonymous on 25 Aug 20
       
      hypothesis
  • hotels’ market positioning between their online visibility and profitability.
  • Online visibility has a negative effect on the gross profit margin of a hotel.
  • Consequently, high star-rating hotels apply price premiums for their superior quality and attract less price sensitive customers, who have a higher willingness to pay for quality
  • we expect that less price sensitive customers are willing to pay more for hotels with higher customer ratings on infomediation platforms because they perceive these hotels to be more valuable
  • The relation between online visibility and sales profitability is stronger for hotels with high star-rating.
  • iche tourism appears to offer a more meaningful set of experiences, given the knowledge that tourists’ needs and wants are being met
  • “what makes a tourism destination truly competitive is its ability to increase tourism expenditure, to increasingly attract visitors while providing them with satisfying, memorable experiences, and to do so in a profitable way” (p. 2).
  • However, a number of studies have reported that online user-generated reviews are perceived as more credible than traditional word-of-mouth when they come from persons with similar attitudes and preferences
    • anonymous
      anonymous on 25 Aug 20
       
      Hate this.
  • Hotels in niche destinations are thus better positioned to extract more economic value from online visibility.
  • anonymous on 25 Aug 20
     
    This article analyzes how user-generated ratings have a positive impact on hotels revenue growth. It looks at this through three different methods: one, ratings that the uses provide, two at how those ratings are "distributed over the scale," and three, the number of reviews that hotel receives. The article observes 240 small to mid scale hotels in Italy. Some issues we see come up revolve around the subjectivity of user-generated reviews and how that can positively and negatively affect hotel occupancy and interest. Ultimately, it appears that hotels that already have a high star rating will benefit most from these user-generated ratings because they have a stronger bargaining tool. The other benefactor are small, niche hotels whose increase viability and unique qualities help it in encouraging new tourism and high level experiences.
9More

High-tech meetings: Hot tools for planning corporate events | ZDNet - 0 views

www.zdnet.com/...6230640 hospitality event planning high-tech
shared by Xuan Huang on 28 May 12 - No Cached
  • Corporate meetings and events are on the rebound after the recession, but many organizations are also rethinking how technology can help them plan a more budget-friendly and productive business meeting.
  • land-based event venue
  • all-inclusive cruise.
  • ...4 more annotations...
  • the online share of gross travel bookings for corporate meetings is anticipated to hit the 50 percent mark this year.
  • Technology eases the event registration process, from room allocation to booking guests and handling online payments.
  • Companies can save money and increase attendance with virtual meetings. It’s also possible to include participants who might have otherwise not been able to attend a meeting due to budgetary concerns or travel conflicts.
  • There are even tools to help companies ensure that all details such as attendee seating and room arrangements are handled before the event begins.
  • michelle suchecki on 28 May 12
     
    Commentary - Corporate meetings and events are on the rebound after the recession, but many organizations are also rethinking how technology can help them plan a more budget-friendly and productive business meeting.
  • Xuan Huang on 03 Apr 13
     
    Since corporate meetings and events have been suffered recession for quit a while, new they are facing a revolution of high-tech event planing to be more cost saving and more productive. This article mainly introduces those tochnology tools like database tools, attendee registration tools, video/web conferencing tools and even room diagramming tools for event and meeting planing oever the Internet.
9More

Aloha POS System Review for Restaurants - Gourmet Marketing - 1 views

www.gourmetmarketing.net/-system-review-for-restaurants POS restaurants Aloha
shared by Donald Wojciechowski on 24 Jul 13 - No Cached
  • Aloha Point-Of-Sale software is one of the industry leaders in restaurant POS systems and most restaurant owners have some familiarity with the system.
  • Critics of the software feel that the costs are too high, and customers must pay for every upgrade.
  • Large operations and chain stores gain many benefits from Aloha software, but smaller restaurants might consider other options or buy limited versions of Aloha for their immediate needs.
  • ...5 more annotations...
  • Most POS systems make it easy for staff to learn how to use them, but Aloha surpasses industry standards by offering more than 300 training modules to educate employees and management teams.
  • System tools track frequent diners, store customer-feedback information and analyze in-store and online ordering statistics to help managers craft better advertising campaigns.
  • Ordering strategies prove critical to restaurant success because perishable foods have limited shelf lives, and this software helps to develop restaurant specials to use highly perishable ingredients within acceptable time guidelines.
  • Faster processing speeds empower real-time seating strategies, incorporate customer requests and give more accurate waiting-time estimates.
  • Technology advances create increasingly affordable POS options such as wireless devices that might offer easier transitions for small restaurants. Many smaller operations find the cost of Aloha systems a significant obstacle.
  • Donald Wojciechowski on 24 Jul 13
     
    This article gives a good short look at the pros and cons of the Aloha POS system. The system is one of the most popular POS systems used in the industry. Aloha is currently used by small independent restaurants, local franchises, and national chains. The system is said to be a blend of many systems. NCR recently purchases Radiant Systems the developer of Aloha. The system includes both hardware and software. Some of the benefits of the system include the large number of training modules. Operationally the system has a "intelligent tracking system including on-screen dashboards that update in real-time to assist in management decisions in both FOH and BOH areas". In addition, the system can "personalized service by identifying repeat customers, remembering their preferences and keeping track of VIP guests". Back office features that are included with the system are labor assignments and work schedules. The systems also can keep track of maintenance, cleaning schedules, and daily duties. On the management side the system is said to provide "complete system control". Some critics of the system say the disadvantages are that the costs are too high and that restaurants pay for every upgrade. The quality of service depends on the quality of the local vender. Hardware may need to be changed with new upgrades is software adding to the high costs than expected by customers. After reading this article my feeling is that for an small independent restaurant the Aloha system might not seem like a good choice after considering the total cost of the system. Smaller, less complex systems seems like the way to go.
6More

Plum's Wine on Demand Amenity Installed in All 226 Suites at Star-Studded London West H... - 0 views

www.hotelnewsresource.com/article106988.html technology hospitality hotel business
shared by lavendersheshe on 29 Jan 20 - No Cached
  • “Being a high-end, high-touch property, we are always looking for ways to exceed guest expectations and personalize their stay,” explains Piero Procida, Director of Food and Beverage at The London West Hollywood at Beverly Hills
  • “Being a high-end, high-touch property, we are always looking for ways to exceed guest expectations and personalize their stay,” explains Piero Procida, Director of Food and Beverage at The London West Hollywood at Beverly Hills
    • lavendersheshe
      lavendersheshe on 29 Jan 20
       
      Personalizing customer experience is a proven way for a customer to be happy with the service offered and many chances of them sharing there experience to draw new customers.
  • upscale hotels like The London West Hollywood are looking for creative new lifestyle opportunities and symbiotic relationships with local brands to make their properties stand out
  • ...1 more annotation...
  • Plum units house two bottles of wine, preserved for up to 90 days using argon gas, and automatically tracks, bills and alerts staff to replace an empty bottle using cloud technology. With the high cost of labor for room service and low capture rates of mini-bars, Plum is a welcome evolution to drive F&B profits.
  • lavendersheshe on 29 Jan 20
     
    This is great example of a hardware technology that has been implemented in London West Hollywood hotels to improve and personalize customer experience. This technology also helps in driving F&B profits while reducing labor costs. The customer gets to enjoy a quality glass of wine at their own convenience.
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Data Security in Hospitality - Why Is It So Important? - 0 views

www.hospitalitynet.org/...4094427.html data security hospitality mitigation risk
shared by cwilliamsiona on 16 Feb 20 - No Cached
  • The hospitality industry has one of the highest numbers of security breaches.
  • As a result, the hospitality sector seems to be an ideal target for cybercriminals looking to carry out credit card fraud and identity theft crimes.
  • Having well-trained staff is invaluable for ensuring the secure collection and storage of sensitive data. However, the hospitality industry has a very high turnover rate due to the fact that it largely involves seasonal work.
  • ...8 more annotations...
  • These criminals infect point-of-sale systems with malware that scrapes card information. 20 out of the top 21 high-profile breaches that have occurred since 2010 have been a result of this strategy.
  • One of the more recent data breaches in 2019 - the Earl Enterprises data breach involved the theft of over 2 million credit card numbers. It is believed that the breach was the result of malware installed on POS systems at the popular restaurants run by the company.
  • Such complex ownership structures could result in breaches as in the case of the Wyndham Worldwide breaches which occurred back in 2008 and 2010
  • Just one untrained individual can give cybercriminals easy loopholes to gain access to sensitive customer data.
  • It involves employees selling customer data to third parties unknown to the management of their organization
  • High profile breaches such as the recent Marriott International data breach which resulted in the leakage of the personal data of over 500 million guests continue to drive up awareness levels.
  • Failure to provide adequate data protection can have catastrophic consequences for hospitality companies
  • Organizations in the hospitality sector can protect the data of their customers by implementing a number of best practices for mitigating the risks associated with data collection.
  • cwilliamsiona on 16 Feb 20
     
    According to this article, the hospitality industry has one of the highest numbers of security breaches. Due to the nature of the business, credit card fraud and identity theft crimes seem to be an ideal target for cybercriminals. Humor error, high turnover rate, and insider threats are just a few primary factors for security breaches within the hospitality sector. The consequences of data breaches can have a long lasting impact on the company, including, customer trust, tarnished brand reputation and legal and financial problems. As we all know, hotel owners and operators do not want anything to impact their revenue. Encryption of credit card information, operating a continuous training program in cybersecurity, adhering to relevant regulations, using firewalls, and a detailed response plan in the event that a data breach should occur are a few practices the hotel sector can implement to mitigate a cyber attacks.
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Better Hotel RFP Process: 6 Effective Improvements | Social Tables - 0 views

www.socialtables.com/...hotel-rpf-process
shared by kaylaabad on 09 Feb 20 - No Cached
  • In the hotel industry, an RFP is submitted by a buyer, which in many cases is an event planner or group organizer.
  • In the hotel industry, an RFP is submitted by a buyer, which in many cases is an event planner or group organizer.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      In the hotel industry, an RFP is submitted by a buyer, which in many cases is an event planner or group organizer.
  • The RFP is intended to clearly outline everything that the buyer is looking for
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      Defined requirements
  • ...10 more annotations...
  • One way to differentiate from the competition is with superior accessibility and follow-up.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      One way to differentiate from the competition is with superior accessibility and follow-up.
  • You can get ready for the RFP process and event planner research with great curb appeal, including making sure that frequently asked questions appear right on the events page of your website.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      Hotels can make a good first impression through implementing an RFP page on their site - You can get ready for the RFP process and event planner research with great curb appeal, including making sure that frequently asked questions appear right on the events page of your website.
  • make sure to personalize your responses and tailor them to the planner and event.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      Personalization matters when the hotel receives an RFP
  • It can feel like a waste of time and resources responding to and negotiating an RFP that will never be successful.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      Do not negotiate with vendors that you are not interested in - It can feel like a waste of time and resources responding to and negotiating an RFP that will never be successful.
  • When you drive a high level of customer satisfaction through the sales cycle, you have a better chance of winning the business
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      When you drive a high level of customer satisfaction through the sales cycle, you have a better chance of winning the business
  • A Request for Proposal (RFP) is a document sent from a business to a potential vendor to request a proposed cost for certain goods and services.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      RFP - A Request for Proposal (RFP) is a document sent from a business to a potential vendor to request a proposed cost for certain goods and services.
  • RFPs are most commonly submitted to hotels by event planners who are interested in utilizing a property’s space.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      RFPs are most commonly submitted to hotels by event planners who are interested in utilizing a property's space.
  • A Request for Information (RFI) is simply a request for information about products and services, and frequently precedes an RFP.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      RFI - A Request for Information (RFI) is simply a request for information about products and services, and frequently precedes an RFP.
  • Request for Quotation (RFQ) asks for a price quote from a vendor, less information than the typical RFP.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      RFQ - Request for Quotation (RFQ) asks for a price quote from a vendor, less information than the typical RFP.
  • By leveraging your CRM, automation, and personalization during the RFP process you will ensure a high-quality sales pipeline and more qualified leads.
    • kaylaabad
      kaylaabad on 09 Feb 20
       
      To improve RFP process - By leveraging your CRM, automation, and personalization during the RFP process you will ensure a high-quality sales pipeline and more qualified leads.
  • kaylaabad on 09 Feb 20
     
    This article shows a different end of an RFP process - the one where the hotel is the vendor. Typically, a hotel that offers meeting spaces can integrate an RFP request into their sites allowing easy access to event planners interested in the hotel. When an event planner submits for an RFP, the hotel has a responsibility to answer in a timely, personalized manner in order to attract the planner. If a hotel has meeting space they would like to sell for business, they should definitely consider a software that allows them to answer RFP's in real time. As the article stated, "By leveraging your CRM, automation, and personalization during the RFP process you will ensure a high-quality sales pipeline and more qualified leads."
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Data Security in the Hospitality Industry | CSU-Global Blog - 0 views

csuglobal.edu/...ustry-risks-and-best-practices security hospitality industry data information
shared by zihanwang on 03 Oct 19 - No Cached
  • Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures in which there’s a franchisor, an individual owner or group of owners, and a management company that acts as the operator. Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • Cybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data. In fact, it was reported in 2017 that out of 21 of the most high-profile hotel company data breaches that have occurred since 2010, 20 of them were a result of malware affecting POS systems.
  • Well-trained staff also know how to recognize social engineering attempts, and they understand an organization’s compliance requirements. The risk is that the hospitality industry involves a great deal of of seasonal work in which people might move on after only a few months, or they might be transferred.
  • ...14 more annotations...
  • This type of data risk is more subtle, and it involves employees selling data to third parties without the knowledge of the organization that employs them
  • Data security risks in the hospitality industry extend far beyond the reputation hit that a hotel can take if guests’ data is compromised. Industry and political regulators are becoming stricter in governing how organizations process and store personal data.
  • the job turnover rate in hospitality is as high as 90 percent
  • High Staff Turnover
  • From the perspective of cyber criminals, hospitality appears to offer an ideal target for conducting crimes, such as identity theft and credit card fraud, due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • Here are five of the biggest data security concerns in the hospitality industry:
  • Complex Ownership Structures
  • Reliance on Paying By Card
  • Information security is a pivotal aspect of many industries
  • Compliance
  • Insider Threats
  • Best data-protection practices for companies in the hospitality sector include… Always encrypting payment card information.Operating a continuous training program in cybersecurity to maintain a well-trained workforce.Always adhering to relevant regulations, such as PCI DSS.Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats.Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker.Know where your data is and enforce the principle of least privileges to limit acce
  • ss to sensitive information.
  • organizations in the hospitality sector are better placed to implement a comprehensive information security strategy that entails the necessary procedures, processes, and people to improve cybersecurity within the hospitality industry.
  • aflor094 on 03 Oct 19
     
    The article talks about cyber security threats in the hospitality industry. Threats range from high staff turn over so staff isn't trained thoroughly, to insider threats where employees can sell information to third parties, to Cyber-criminals who infect POS systems with credit cards.
  • zihanwang on 30 Jul 20
     
    Data information security is very important to a business development.In my opinion, I think the relationship is inversely proportional. In other words, the more effective cyber security budget is invested, the less potential impact there is of customer information being stolen (being hacked). Cybersecurity is the practice of protecting systems, networks, and programs from digital attacks. These cyberattacks are usually aimed at accessing, changing, or destroying sensitive information; extorting money from users; or interrupting normal business processes.
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Emerging New Technologies - Future Technology - Fogscreen - 0 views

eventplanning.about.com/...Fogscreen.htm Event Technology
shared by Yingjie Cao on 17 Nov 12 - No Cached
  • The imagined possibilities for fogscreen technology, an emerging new technology, include the projection of corporate logos, messages and other images.
  • Caesar's Palace's objective was to showcase how they can change the environment of a static room, explained Reina Herschdorfer, executive director of catering/conventions and events for Caesar's Palace.
  • Fogscreen technology is an emerging technology that is dry, so attendees and guest will not walk through the fog and get wet.
  • haojingting on 17 Nov 12
     
    The article show us that when planning a convention, meeting planners consider how to incorporate a range of emerging new technologies for the program. MPI used a fog screen. The imagined possibilities for fogscreen technology, an emerging new technology, include the projection of corporate logos, messages and other images. Event and meeting planners should know about future technologies and how/when to use them in various programs. As part of the MPI WEC 2008 opening reception sponsored by Meetings by Harrah's at Caesar's Palace, Las Vegas, attendees walked through a fogscreen of the MPI logo as they entered the opening cocktail reception. Caesar's Palace's objective was to showcase how they can change the environment of a static room, explained Reina Herschdorfer, executive director of catering/conventions and events for Caesar's Palace. Fogscreen technology is an emerging technology that is dry, so attendees and guest will not walk through the fog and get wet.
  • Yingjie Cao on 24 Nov 12
     
    The FogScreen is an extraordinary display option that offers a seamless projection area made, as the name suggests, of dry fog. Using ordinary water, a flat thin layer of mist is created, onto which you can make high-quality projections - that you can walk through. The fog feels cool and dry to touch and, by varying the density of the fog, different effects can be created to suit the venue and your purpose.  The screen is created by using a suspended fog generating device with no frame around, and works with video projectors. The fog they use is dry, so it doesn't make you wet even if you stay under the Fog Screen device for a long time.  The fog is made of ordinary water with no chemicals what so ever. With two projectors, you can project different images on both sides of the screen. It is a display device which is the application of computer graphics. With Fogscreen, planners are able to make better visual effect and encourage more participation and engagement of attendees. However, Fogscreen hasn't been widely used in terms of high prices. 
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