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Rebecca Pichora

OpenKey Named Exclusive Mobile Key Provider For IBC Hospitality Technologies - 0 views

  • An exclusive technology partnership between OpenKey and IBC Hospitality Technologies is now enabling independent hotels worldwide to offer the in-demand mobile service to guests who prefer to bypass the front desk, go straight to their rooms upon arrival, and use their smartphones as room keys
  • OpenKey will grow its customer base by bringing its innovative mobile keyless entry services to IBC's independent hotel clients all over the world, and IBC will further enhance its technology portfolio by adding yet another cutting-edge, convenient and desirable mobile guest solution.
  • The technology further offers guests access to conveniences such as remote check in to bypass the front desk, as well as directions to the property, amenity booking, notification of early or late arrival, and more.
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  • IBC offers a portfolio of products and services including the proprietary IBC hotel management platform offering managed distribution, advanced Central Reservation System (CRS), and soft brand benefits to independent hotels, villas, and even bed & breakfasts around the world. Considering more than half of the world's hotel properties are independently owned, that's quite a bit of potential.
  • "Guest conveniences are key to drawing clientele, and independent hotels are looking for every technological advantage they offer to both new and returning guests," said Pamela Barnhill, president and COO of IBC Hospitality Technologies.
  • OpenKey will be enabling independent hotel owners and operators to drive their mobile app strategies, improve two-way guest communications, reduce overhead, boost an operation's margins, and increase customer satisfaction and loyalty.
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    Open Key has made a partnership to run their application with the IBC hospitality group which caters to small hotels and boutiques. With this app they will be able to provide the guests with the most convenient and tech savvy way to enjoy their hotel, with being able to open the door, to receiving concierge services, to learning what is in the hotel. This technology is essential as hotels are trying to find the best way to make the guests experience the most convenient as possible and to attract new guests and to bring back returning guests. With this introduction of the Open key app into smaller hotels it will improve the communication with the guests, reduce overhead and increase customer loyalty and satisfaction.
Marcos Oliveira

Mobile Restaurant POS Technology Helps Payment Flexibility - QSR magazine - 0 views

  • With smartphones getting smarter, smaller, and speedier all the time, concurrent advances in mobile point-of-sale technology are presenting restaurants with the opportunity to make their POS systems mobile.
  • There are now numerous POS platforms that leverage the iPhone and other mobile devices, including Android-powered smartphones and tablet computers like the iPad, so that restaurants can process payments in the field with a credit-card reader
  • Traditional POS has been very regimented and costly, but mobile is very adaptable, not only in terms of payment but in terms of marketing tools from an ever-growing number of third parties.”
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  • While mobile POS is often touted as a boon to full-service restaurants—it can allow customers to pay at the table through a credit-card reader attached to a mounted iPad, for example, and waiters can log orders on a smartphone that zip back to the kitchen at 4G speed—the technology also has service-oriented benefits for quick serves
  • Beyond mobile POS’s value as a portable cash register is its potential as a conduit for invaluable consumer insight. Whereas restaurants are able to glean very little personalized information from credit-card transactions, they can learn a lot when customers use the mobile payment apps or opt in for an array of alerts and updates via their smartphones.
  • The mobile POS … allows us to capture valuable data that gives us a better idea of our customers’ spending and buying habits
  • mobile POS platform called Sage Payment Solutions for processing credit cards
  • Smartphones open up very exciting opportunities when it comes to business-consumer communication
  • As mobile POS technology evolves, an operator will be able to send coupons to opted-in customers’ phones based on their shopping habits or geographic location.
  • the potential of mobile POS far outweighs the peril. The technology is in its infancy, and new developments are on the horizon. These include near-field communication, which allows smartphones to share data with other devices that are in close physical proximity, and EMV cards, which have microchips that allow them to interface with mobile phones.
  • “mobile technology is in the first inning
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    With smartphones evlving and getting smarter, smaller and speedier it is allowing for advances in mobile point-of-sale technology especially in the restaurant industr. There are now numerous POS platforms that support both iPhone as well as android. Tablets and iPads are also supported so that restaurants can process payments in the field with a credit card reader. Traditionally POS have been very costly and structured; now with mobile technology the flexibility is convenient, fast and user friendly. New applications allow restaurants to store customer spending patterns without retaining their personal credit card information. the use of smartphones also opens up very exciting opportunities when it comes to business-consumer communication. Restaurants can send text messages containg discounted coupons to their establishments. The key is to not over do it as customers may become annoyed with too many text messages. This article delat mainly with the restaurant industry but did mention the evolution of technological advances with the use of smart phones. Form personal experience I have used my iphone and ipad to conduct credit card transactions utilzing squareD which provides free of charge a mobile credit card swiper that is connected to the microphone port of either the iphone or Ipad. there is not monthly contract or fee. The only charge is 2.5% per settled credit card transaction and the amount is automatically deducted from the batched amount and within 1-2 business days the funds are deposited directly into ones checking/savings account. This is convenient, fast, and easy. I have been able to secure payment right on the spot instead of either handling cash which is always a ahzard or the risk of accepting checks. the use of smartphones and tbalets have revolutionozed the way business is being conducted making it fast, easy, and convenient to both cutomer and busoness owner alike.
Michaela Gave

Digital Gifting Is Trending in the Hospitality Industry - 0 views

  • Mercator further projects the 2013 holiday volume of digital gifting will exceed $1 billion
  • Some related consumer m-commerce facts include: 59 percent are interested in using mobile as a form of payment 50 percent of U.S. consumers shop with mobile devices 61 percent are interested in checking balances 59 percent are interested in organizing and tracking gift cards and loyalty via mobile 76 percent want an alternative to carrying everything in their wallets 12 percent of mobile U.S. subscribers who receive a text message (SMS) advertisement  tend to respond quickly; practitioners claim that offers sent via SMS convert 10 times to 20 times higher than either email or direct mail deals.
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    Summary: The variety of gifting options has grown from a simple plastic gift card to virtual cards delivered by email, text, debit/credit cards and more. The prediction for 2013 will exceed a billion dollars of digital gifting for the holiday season and continue to grow. Digital gift cards have made giving easy due to the convenience of redemption. Paper coupons have proven to be successful to draw in consumer activity, but the digital revolution in virtual gifting is expected to explode as people are so connected to their mobile devices. Even with the convenience and growing popularity of digital gifting comes barriers and security issues. Such issues include personal banking security and privacy. Some small to midsize businesses may not be able to participate in digital gifting due to cost barriers or lack of technology. Due to electronic process, paper receipts will be obsolete. Computers aren't perfect so how does one resolve dollar discrepancies. One benefit of virtual giving is the bar codes/QR codes. Companies are able to collect and retain additional information of givers and receivers by scanning the bar code/QR Code. Often people are reluctant to provide contact information, but in this case they aren't being asked, they have no choice. This is a benefit to the companies because they can make other promotional offers to engage and possibly retain both parties, thereby increasing sales. There are a variety of methods of virtual gifting and redemption. One example is Giftly. Giftly adds the value of the gift to the recipient's credit or debit card which can be used anywhere. This is super convenient for many people and they are able to choose whatever they wish rather than receive a gift chosen for them. This is certainly the digital age version of sending a check via mail to a loved one. Other corporate examples that have impacted the transition from plastic gift cards to virtual gifting are Burger King, Dunkin Donuts, Applebee's and Starbu
jsmiranda22

The Future of Restaurants in 2022 & Beyond | SevenRooms - 1 views

  • what’s next for the restaurant industry? Which innovations and restaurant consumer trends will we see next? What will guests expect from restaurants, bars and nightlife venues?
  • Guests will expect moreThe digital experience will be more important than everConvenience will be a top priority for dinersOnline ordering is here to stayAutomation will be key to scaling hospitality effortsData will be critical to retaining guests
  • Guests will have high expectations, but restaurants will have a difficult time meeting them due to rising food costs, shifting pandemic-related situations and labor shortages. 
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  • 54% of guests believe that an online reservations system is the most important technology feature a restaurant can offer.
  • customers crave convenience, and they will continue to expect it in the years to come.
  • Personalized convenience is a restaurant consumer trend the hospitality industry will see in 2022 and beyond. Future-proof your restaurant:
  • Future-proof your restaurant
  • Online ordering is here to stay. If your restaurant doesn’t offer convenient takeout and delivery options, you can bet that your customers will satisfy their cravings with your competition.
  • In the very near future, automation will not only help restaurants keep up with demand and daily operations, but it will also help them do things that just aren’t possible otherwise
  • When you have information about your guests – such as their dining history and preference
  • You will be able to attract them with targeted marketing offers that speak to those habits and preferences.
  • Diners will crave a level of hospitality that not only gives them what they want, when they want it, but that also personalizes offers and makes it easier for them to decide when to make a reservation or what to order
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    This article briefly describes predictions in trends for the future of restaurants in 2022 and beyond. The most commonly used trends to implement are: -Higher expectations in guest satisfaction -Digital platforms for things such as online reservations -Personalized convenience to feature relevant products to the consumer -Online ordering that offers both takeout and delivery -Automation in operations and marketing such as the usage of customer relationship management (CRM) -Guest data to target market offers
lderi004

Waste Management And LG Provide Hotel Operators New Sustainability Option, Convenient D... - 0 views

  • The leading provider of flat-panel HDTVs to the lodging industry, LG Electronics USA, Inc., and the nation's leading recycler, Waste Management, Inc. (NYSE: WM), today announced the first recycling program for hotel operators to responsibly dispose of outdated television sets and computer monitors.
  • To support this growing trend, LG Electronics will now offer environmentally conscious hotel, motel and resort operators a convenient, cost-effective opportunity for recycling the obsolete hotel TVs.
  • "This program will encourage hotel operators to dispose of outdated electronics in an environmentally responsible manner," said Teddy Hwang, president, LG Electronics USA, which established its successful nationwide electronics-recycling program for consumers with Waste Management over a year ago
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  • The hotel TVs and computer monitors collected under this program will be processed in an environmentally responsible manner at one of four regionally designated Waste Management recycling facilities that are ISO 14001 and 9001 certified to protect the local environment in those communities along with the people handling this waste.
  • "As the lodging industry seeks to increase its environmentally conscious initiatives, the LG program gives hotel operators the opportunity to conveniently recycle electronic waste responsibly and economically," said Patrick DeRueda, president of WM Recycle America.
  • "By recycling used, unwanted, obsolete or damaged electronic equipment, useful materials such as glass, metals and plastics may be recovered for reuse in other products," he said.
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    This article caught my attention because it was not just the Waste Management service offering a new sustainable option for hotels, but an actual electronics provider as well, LG. It appears that since 2009, LG has been partnering with Waste Management, and helping hotels dispose of their old electronics, such as older LG tv models, in a much safer and environment friendly way. This gives hotels no excuse to not dispose, or recycle, electronics in a safer manner. I believe a partnership like this is a perfect demonstration of a social responsible company, who is aware and active of the damages their products can make toward the world. I hope more electronic companies start partnering up like this; as it brings awareness, and convenience to not just hotels, but many industries that use, and frequently update, electronic devices. 
mkim001

Las Vegas hotels bet on technology to attract, dazzle guests - 2 views

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    This article states a number of technology utilized in the hotel of Las Vegas for the convenience and comfort of their guests. Hotels in Las Vegas have come to realize that the plain phone near the nightstand in every room just does not suffice the every growing world of technology. Tablets placed individually in each rooms provide a convenient access for guests to control the lighting and temperature of their rooms. An example of the convenience of tablets is portrayed at the Aria and Vdara hotels where guests can not only control lighting and temperature with the tablets, but also place a specific time for breakfast delivery. Hotels such as the MGM Grand and The Mirage boasted special rooms which display different lighting based on the body's needs and enhances the the body's internal clock just with the lighting itself. They also have technology which infuses Vitamin C into their showers so they can reap health benefits by staying at the respective hotels. Several hotels launched a program called "Ivy" which is the world's first smart texting service for hotels. This is a big money and time saving software. Trained employees will answer any complex questions, but Ivy is programmed to answer common guest questions almost instantly. At the Mandarin Oriental, a robot named Pepper, holds a place in the lobby to answer a set or pre-programed questions for the convenience of the guest. Examples of such questions include the check out time, the location of the amenities of the hotel, and directions on connecting to Wi-Fi. Due to the ever growing advancement of technology, hospitality and tourism never ceases to keep up for the sake of the convenience of their guests.
Rebecca Pichora

5 Connectivity Considerations for Hoteliers | News | Hospitality Magazine (HT) - 0 views

  • 91% of guests say they make their hotel section based on the property offering free Wi-Fi.
  • Upgrade the details.
  • Knowing the USB’s ubiquity, look for ways to incorporate additional ports throughout the hotel to simplify the charging experience.
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  • Increase connection points and power access in the guest room.
  • Take advantage of common spaces. Hotel lobbies, bars, restaurants, and gyms are becoming the preferred spots for guests to work, socialize, and relax. This is especially the case for millennials and younger travelers, who increasingly favor the lobby area as a place for productivity and socializing.
  • Convenient, intuitive access to power to keep them connected is essential throughout the room but should not interfere with the room’s design
  • ffering safe power access in outside spaces is a critical consideration when thinking through connectivity’s role in the hotel experience.
  • Ensure a seamless indoor-outdoor connection.
  •   Keep sustainability in mind
  • By implementing products or controls to manage and increase energy efficiency on-property, hotel owners and operators can achieve cost savings that benefit the bottom line.
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    This article shows five easy ways in which a hotelier would be able to improve their guest experience with 5 technological connectivity considerations. Interestingly enough it shows the importance to having a high tech hotel as 91% of guests choose their hotel based off the hotel offering free wifi. Therefore, these 5 considerations are a great opportunity for any hotel in order to ensure guest satisfaction. Firstly, the hotel should upgrade the small details, such as the outlets throughout the hotel and integrating them into a sleek design in the hotel as to not stand out. Secondly, it would be important to increase the connection points and power access in the room, making it most convenient for guest to charge multiple devices in convenient locations. The next point would be to ensure a seamless indoor-outdoor connection, this not only means having wifi in the outdoor areas of the hotel, but to also offer connection spots for charging (eg. by the pool) and this ties into the next point, being to take advantage of the common spaces as these areas are becoming a place for people to socialize and work, therefore the areas should be designed in a way for the guests use. Lastly, the hotel also must take into consideration the sustainability, not only because of the guests growing concerns but with investing in new technological products they could save on cost and be more efficient, especially in the long run.
anonymous

The Pros and Cons of Restaurant Self-service Kiosks - 0 views

  • With 79% of customers saying that they believe restaurant kiosks make their experience more convenient, according to NRA data, expect it to be a growing trend.
  • Customers have grown accustomed to helping themselves at many dining establishments over the years, whether it’s placing their orders at counters at the restaurant POS or choosing items from a buffet and paying for them.
  • The main appeal of self-checkout kiosks is to make the ordering process more efficient, which is why they have become popular in fast food chains.
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  • Another downside is that once you leave orders to the customers, you can lose out on some of the human customer service touches. Especially at sit down establishments, guests often ask waitstaff for recommendations or have questions about how dishes are prepared. You can’t do that on a screen.
  • In a poll released by MSN, 78 percent of diners said they were less likely to eat at a restaurant with self-ordering kiosks.
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    According to the article, NRA data shows that 79% of customers say they believe restaurant kiosks make their experience more convenient. However, an MSN poll shows that 78% of diners say they are less likely to eat at a restaurant with self-ordering kiosks. Although a kiosk may make the experience more convenient, are customers ready to give up that personal interaction with the service staff? This could be an issue that is based on the type of service model, with a younger audience or diners frequenting a fast-casual experience not minding the self-service aspect where an older more sophisticated diner frequenting a high-end establishment may want that personal service experience.
tjcamino

Five ways hotels can use technology for a better guest experience - Insights - 2 views

  • 70s when there was no internet and travelers would make hotel bookings through travel agents or phone calls.
  • made via phone prior to their arrival was tentative and not confirmed
  • , they were forced to look elsewhere
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  • hotel was full
  • amaged the hotel’s reputation all over the Internet through negative reviews and posts.
  • rise in Millennial travelers who are highly dependent on their smartphone.
  • preparing their own itinerary and replacing the traditional travel agents.
  • hey are able to use technology and provide value-added services, comfort and convenience to their guests which was not the case in the past.
  • five viable technology solutions that can help hotels serve their guests better and personalize the experience:
  • today’s era:
  • ne in four hotel bookings comes from a mobile device and Millennials alone add up to 38% of these bookings.
  • convenient option to book
  • pre-arrival through mobile apps
  • Tablets are growing in popularity among the new-age generation
  • Front desk
  • tablets at the front desk to check-in/out the guests and take their quick feedback.
  • digital signage
  • digital marketing strategies.
  • Rooms:
  • After Wi-Fi, guests are expecting hotels to provide tablets in the rooms. Seeing this rising demand, many hotels have started investing in tablets and are installing third party apps to give their guests the control of room lights, AC, TV and more.
  • Restaurants/bars/spas
  • point of sale
  • New-age travelers
  • Self check-in technology can play a role in providing convenience to the guest
  • check-in via tablets or phones using a QR code
  • Checking-out the guest can also be done via smartphones or tablets
  • ne of the best ways to connect with a potential guest.
  • n increasing sales while providing a convenient platform for interaction.
  • Engaging potential guests through this feature will make them feel valued and can convert lookers into bookers.
  • decisions are purely based on convenience
  • room doors using a mobile.
  • code on their mobile app through which they get control to their room door.
  • concierge or security.
  • Millennials are a dominating segment that often looks for hotels that offer quick services and technology allows hotels to deliver what they expect. So, strike the iron while it’s hot!
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    Going back to the 70's when internet connections did not rule our minds and travelers would make hotel booking directly with the hotel or use travel agents. When there were no email confirmations, TripAdvisor reviews and when we had to use maps to find the locations. This article talk about five ways hotels are starting to use more technology to connect with the guest. 1) Mobile bookings. 2) Quick check-in with tablets. 3) Self check out. 4) Live chats to help turn lookers into bookers. 5) Door opening with Technology. I choose this article because all these new technology need to work on storage and software and there is no better way than to use cloud computing to run these programs safely.
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    Things have certainly since the 70s, I am glad to have self checking rather than waiting in line. I cannot wait to get my cell phone to give me a key to access my room. With self checking, and room access, I will be glad to bypass all the waiting and processing and get to my room. I'm usually tired from traveling and so it would eliminate any aggression. Get article and great use of technology for hotels.
j1abao

8 Disruptive Hotel Technology Trends to Watch in 2022 - 3 views

  • Venture capitalists are finally starting to recognize the opportunity to invest in tools and platforms that allow hotels to capture new levels of hotel operations efficiency and revenue growth.
  • penetration of cloud-based technologies in the segment remains incredibly low
  • hotels that invest in technology drive higher revenue, better guest reviews, and a higher star-rating.
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  • 20,000 properties.
  • hospitality property owners look to address the challenge of competition from peer-to-peer platforms like Airbnb
  • focus on improving guest experience and helping travelers have the trip of a lifetime
  • guest-messaging software
  • messaging tools to deliver five-star service at scale
  • provide frictionless guest service and streamline time-consuming interactions, such as check-in.
  • White labeling has already begun in the hotel industry without hoteliers even knowing it. Property management systems that offer channel management integrations are usually white labelling their channel managers from other vendors
  • The many tech innovations we see penetrating the market require constant vigilance of cybersecurity best practices, regular updates to security software, and dedication to routine testing and threat assessment.
  • Most revenue management systems focus on reporting and data visualization; the addition of white label software to the backend of an RMS can improve price optimization, letting hoteliers spend their time on higher value tasks and strategic revenue management.
  • APIs allow your various hotel technology tools and programs to work together, conne
  • streaming, voice activation, guest-room tablets, and food ordering tech.
  • 2nd Kitchen is a godsend for hotels without a kitchen on-site: guests can order room service from restaurants near your hotel,
  • Numerous high-profile malware attacks on the hotel industry have led to hundreds of millions of guests’ data being compromised and millions of dollars in damage.
  • forced to get smart about security
  • do their research in selecting tech tools
  • regularly host training to their staff
  • all-in-one suite of tools, including a property management system, channel manager, booking engine, and revenue manager, growing revenue and automating workflows at more than
  • There are two factors outside Coronavirus that are impacting OTAs. First, hotels are getting better at capturing direct bookings.
  • Secondly, Google has entered the travel market in a big way.
  • for property owners, WiFi 6 is much more relevant
  • beyond the guest experience, hotels can take advantage of faster WiFi
  • Smart thermostats, smart speakers, and smart locks
  • data has become the world’s most valuable resource.
  • Data can fuel smarter marketing campaigns, inform your pricing, and help you capture a higher market share
  • Hoteliers are just starting to realize the potential of its guest data.
  • put a dollar figure on just how much hotel industry data is worth. The Group purchased STR for $450 million in cas
  • New competitors are challenging old management companies that haven’t innovated enough
  • These next-gen properties are sometimes called hometels (home+hotel), or more generally, alternative lodging
  • Technology in hotels goes far beyond guestroom TVs and phone
  • smart locks
  • ast WiF
  • NFC technology for contactless payments
  • kiosks or mobile apps for digital check-in,
  • robots that deliver room service.
  • Smart hotel rooms use technology to allow guests to personalize their stay experiences.
  • The most important software in the hotel industry is the property management system
  • hoteliers must focus on data security and continued training
    • jtarr003
       
      I really enjoyed this article about 8 disruptive Hotel Technology trends to watch in 2022. What I found most interesting about this article is how guest room technology is changing. Guest now want there hotel room to have voice enabled devices in there hotel room to help them control the room that they are staying in. Also guest would rather use on-demand conveniences like uber eats and door dash to eat food to there rooms.
    • jtarr003
       
      8 disruptive hotel technology trends to watch in 2022
  • White labeling is a practice in which a product – in this case, hotel software – is manufactured by a third party and uses branding by the purchaser, or marketer, so that the end product appears to have been produced by the purchaser. “The advantage is that a single company does not need to do it all: one firm can concentrate on producing the product; another on marketing it; and another can focus on selling it, each according to its expertise and preference,”
  • Interest in investing in hotel technology has slowly ramped up in recent years.
  • Hotels that are comfortable using APIs can automate tasks that take up much of their employee’s time with manual data entry.
  • Why is data so valuable? “Data are now part of every sector and function of the global economy and, like other essential factors of production such as hard assets and human capital, much of modern economic activity simply could not take place without them
  • Hotels use technology to provide better service, streamline communication, allow guests to personalize their experiences, and offer more convenient processes, like checking in or ordering room service.
  • deliver increasingly high value for hoteliers and guests. For hotel managers, technology specifically designed to manage hotel operations, reservations, housekeeping, and more can enable greater efficiency and fewer human errors
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    For this article I want to focus on the room technology aspect. We have become so dependent of our devices at home that sometimes going to hotels is not as pleasant as before. In this article, we can see how hotel chains are changing to cater to our needs so the daily routines are not affected. One example is how Hilton is partnering with Netflix allowing you to sync your Netflix Account with the Hilton Honors app so you can go and use the room tv to keep watching your favorite programs. So no more using your computer or ipad to keep binging on your series while you are in a hotel. The other interesting part is the use of tablets and apps that mimic our regular apps for food ordering within the hotel avoiding the need to call for room service or doing lines at restaurants.
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    This article reviews the top eight tech trends causing disruption in the hospitality industry: SaaS (software as a service), APIs (application programming interface), guest room tech, privacy & cybersecurity, OTAs (online travel agency) struggling, WiFi 6, big data and digital hotel companies/alternative lodging. The article dives into each of the eight with an overview/background on the tech, how it's advancing, and why and how it's being used. Some of main takeaways are that for many of the tech trends the industry is just starting to realize the full potential and that overall these tech advances should be able to allow companies to harness tech and data to drive customer experience and retention.
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    I found this article rather interesting because I feel like this is very normal to me now. The fact that it has technology trends of 2022 on it is so interesting because I've been seeing these trends for a while already. I liked how the article called these technology trends a way for the customers to personalize their experience. At the end of the day, they truly are in charge because of these trends. Everything is accesible online and they even have options to add nearby tourist spots to their itinerary. Technological convenience is now a part of everyone's life. This is why hotels are implementing this convenience through streaming, guest tablets, food ordering kiosk, and much more. This is possible because hotels are also using API's which connect hotel technology by tech stacking and using tools to talk to one another. In my opinion, these technological advances could only get better to further improve the convenience hotels can provide.
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    This article discusses not only the future of hospitality technology, but the impact it will have on the industry, All of the technology advancements mentioned will change how hospitality businesses operate. For example, cybersecurity is becoming a really important investment for these businesses to make because hackers have been stealing guest data and information. Tech advancements are being placed around privacy of consumer data, when that never used to be a major issue
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    This article palms out 8 disruptive hotel technology trends to follow. The explosion of SaaS, APIs going mainstream, room technology innovation, privacy and cybersecurity, the struggles of OTAs, WiFi 6, big data and digital hotel companies. The article illustrates that technology is driving the hospitality industry by explaining new technology trends that enable hoteliers to operate more efficiently and offer guests the opportunity to personalize their experience. But it also means hoteliers must focus on data security and ongoing training when implementing the technology guests expect.
Shiyuan Peng

Difference Between E-Marketing & Email Marketing | eHow.com - 0 views

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    According to article, there is a difference between email marketing and e-marketing. Email marketing directly implies the use of email. E-marketing, on the other hand, can refer to any use of electronic communication, such as websites and online advertisements. E-marketing and email marketing both have their purposes. Email marketing has an advantage in that email lets you bring your message to the customer, while other e-marketing techniques require the customer to find your message. E-marketing can be used to attract new customers and create convenience for existing customers. For instance, e-marketing tools which help create convenience include online bill pay and websites.
Chi Zhang

Prague's tallest hotel outfitted with VingCard Elsafe technology | News | Breaking Trav... - 0 views

  • The property boasts the hotel industry’s premier modern luxury amenities, including the Signature RFID locking system from VingCard Elsafe.
  • Recent advancements to VingCard Elsafe’s RFID technology have enabled RFID locks to read keycards from more than twice as far as before
  • technology that is expected to be in widespread use globally within a few years and which will enable travelers to use mobile devices as room keys
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  • The Elsafe Infinity II RFID safes are likewise a leading product in their category. The safes are fully compatible with Signature RFID locks, meaning a guest need only use a single card for both.
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    The One Room hotel opened Oct 2012; one of the most outstanding points of this hotel is its Signature RFID locking system from VingCard Elsafe. This is a great invention in recent years. The system used RFID encoded communication and anti-cloning technology, which provide more security for customer. The safes in the room also use the same technology. This system might be more convenience for guests; only use a single card could open both of them. A good electronic system could provide convenient and efficient service to customers in the case of security is guaranteed
Yawen Zheng

19 Mobile Point-of-Sale (MPOS) Solutions Achieve MasterCard Best Practices Certificatio... - 0 views

  • Currently, the following Mobile POS solutions providers have successfully completed the registration and self-certification process for their solutions: Corduro, Ezetap, Elavon, Handpoint, Itos, iVeri, iZettle, JSC Smartfin (2Can), Miura Systems, NetSecure Payments (Kudos), Payworks, ROAM, SCCP (Swiff), Soft Space, Square and Thyron Systems.
  • Small businesses and retailers that have never accepted card payments and previously operated on a cash- and invoice-only basis are turning to mobile point-of-sale (MPOS) solutions to expand their customer base and sales. Established retailers are also adopting MPOS solutions to engage customers in-aisle and enhance the retail and payment experience. MasterCard introduced the MasterCard Mobile POS Program to provide guidance to Mobile POS solution providers and promote simple and secure transactions when consumers use their debit, credit and prepaid cards to pay merchants that use these devices.
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    Traditional Point-of-sale system has its limitations for the users. The Mobile POS system provides convenience to the users on self-service. At the same time, it reduces the labor cost and attract more customers, who has interests in new technology. In current market, the MPOS has its advantages such as convenience besides the basic function of regular POS system.
Chi Zhang

What Are the Benefits of a POS System in a Restaurant? | eHow.com - 0 views

  • Point of sales systems in restaurants also eliminate, or at very least reduce, the rate of human error. Poor penmanship sometimes results in misinterpretations of handwritten orders.
  • When purchasing a POS system for a restaurant you will have the option to add a magnetic stripe reader to process credit cards.
  • One of the most popular benefits of a restaurant POS system among managers is generating detailed reports.
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  • A common profit reducing problem for many restaurant owners is theft.
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    POS system specializes in easy to use, fully customizable Point of Sale Systems and POS Software to meet the needs of almost any business environment. Especially in restaurant, the POS system could instead of battling other servers to get hand-written tickets to the kitchen; restaurant servers enter the information into the POS system, which sends it to the kitchen automatically for speedier, more convenient service. The convenience of the POS system may come at a price. If your computer system goes down and your staff has no training to process orders manually, or isn't used to doing so, you could lose a lot of money while waiting for the system to go back up--either because you have to close or because your staff makes too many mistakes. POS system records each and every transaction and can help to manage inventory and reduce shrinkage.
Joshua Frost

Future POS Releases Innovative Mobile Apps For Restaurants - 0 views

  • Future POS Releases Innovative Mobile Apps For Restaurants
  • Future POS Mobile Ordering and Future POS Remote Control
  • With Future POS Mobile Ordering, restaurateurs can enhance the end-user experience by offering their customers the convenience of placing orders directly from their smartphone.
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  • To provide an added level of flexibility, the app delivers on-the-go access to store level data, and it features five scrollable screens of configurable reports and charts. Future POS Remote Control also allows operators to easily link one phone to multiple stores, update menu prices and send messages directly to the staff or POS system.
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    This article is about a latest point-of-sale technology released by Future POS that occupy a prominent place in Point of Sale software crowd designed for the hospitality industry. The release of two mobile apps for restaurant, Future POS Mobile Ordering and Future POS Remote Control, alters the way restaurant owners and customers interact with the point-of-sale system. With Future POS Mobile Ordering, restaurants now enable their customers to order directly from their Smartphone. Moreover, Future POS Remote Control allows restaurant owners/managers to run their restaurants more efficiently and flexibly by delivering on the go access to store level data and connecting with multiple stores through one phone. One of abilities the restaurants are having is updating menu prices and sending massage to the staff or POS system with that phone. I think although not everybody is willing to use these technologies, there is obvious reason this trend are gaining popularity. These kinds of technologies provide convenience for both the majority of customers and restaurant owners.
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    I think I posted this article before but...ehh.. It talks about how restaurants will soon be using mobile applications as points of sales for customers. The reasoning behind the development of this company is to provide convenience to the clients and deliver services faster.
delaneyverger

E-Commerce: Convenience Built on a Mountain of Cardboard - The New York Times - 0 views

  • The environmental cost can include the additional cardboard — 35.4 million tons of containerboard were produced in 2014 in the United States, with e-commerce companies among the fastest-growing users — and the emissions from increasingly personalized freight services.
  • Dr. Sperling said that consumers shared as much responsibility for the environmental cost of the deliveries as the companies that provided the speedy services.
  • One recent study explored the environmental effect of Internet shopping in Newark, Del., and found that a rise in e-commerce in recent years by local residents corresponded to more trucks on the road and an increase in greenhouse emissions.
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  • Ardeshi Faghri, a professor of civil engineering at the University of Delaware, said the increase of various emissions — which he estimated at 20 percent from 2001 to 2011 — “could be due to a multitude of reasons, but we think that online shopping and more delivery trucks are really one of the primary reasons.
  • Other scholars say that, at least for now, online shopping appears to be complementing brick-and-mortar shopping, not replacing it.
  • “People who shop online also like to see and feel things,” said Cara Wang, an associate professor at Rensselaer Polytechnic Institute who studies transportation issues and has written a paper about habits of online shoppers. “And they have to return things.”
  • Amazon is aware of the cardboard issue. Since 2009, it has received 33 million comments, ratings and photographs about its packaging as part of its “packaging feedback program.” Amazon said it used that feedback to make sure that cardboard box size was consistent with the size of the product. It also works with manufacturers to send some products without additional cardboard packaging, said Craig Berman, a company spokesman.
  • Don Fullerton, a professor of finance and an expert in economics and the environment at the University of Illinois, said one possible solution would be to make the retailers responsible for taking back the boxes. That would create incentives for them to come up with solutions for less packaging.
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    This article talks about one of the negative impacts of the current state of e-commerce: the detrimental impact on the environment. The article discusses how consumers have a need for their goods to be delivered quickly and conveniently. E-commerce ventures such as Amazon, Google Express, and Postmates provide customers with goods and services at the click of a button that can be delivered in as little as 10 minutes. However, these businesses have a heavy environmental cost, with an increasing use of cardboard being used in shipments and an increase in personalized freight services, which can lead to more greenhouse gas emissions. While some argue that these e-commerce services might lead to less consumers going out and shopping in physical stores, research shows that this is not the case, with consumers still going out and shopping even if they also shop online through these e-commerce businesses. Although much of the cardboard that is being used in these services is recyclable, recycling comes with its own downsides, as the process of taking things to the recycling centers uses a lot of water and energy. Overall, the new wave of e-commerce has spurred questions about its environmental impact.
Wei Ding

Technology 2012: Four tech trends to watch - Mobile technologies in 2012 will free us -... - 0 views

  • Technological innovations lay at the heart of many of last year's biggest stories -- from citizen-recorded videos that fanned the flames of the Arab Spring to the social-media organized Occupy movement.
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    This article mainly talk about new technology has changed people's social habits and relationship current years. Mobile will increasingly prompt consumers to interact with their physical environment. We take the convenience of our pocket powerhouses for granted for us. However, for the most people who is in the developing world, these devices are hard to get access. Therefore, mobile technologies in 2012 will free to more people and save lives. The fast growing power and great convenience of mobile devices will give you more choices to accomplish task.
jennifer amador

ITG NETWORKS : Visitor-Based Network and Phone System Solutions for the Hospitality Ind... - 0 views

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    ITG Networks provides multi-product technology solution at the new Residence Inn by Marriott on Pittsburgh's North Shore. Wexford, PA April 15, 2010 - Kratsa Properties awarded ITG Networks a multiple product contract to install and support Kratsa's technology solution for the new Residence Inn by Marriott, a 148,500 square foot, extended stay hotel offers luxury suites on Pittsburgh's North Shore, within walking distance to Heinz Field, PNC Park and a variety of bars and restaurants. Adjacent to PNC Park's home plate entrance, on the corner of West General Robinson Street and Mazeroski Way, this 10-story hotel will provide an array of the latest digital amenities. When the hotel opened its doors on April 5th guests had mobility with a business-class, wireless, high-speed Internet access (HSIA) solution throughout the property. This solution provides secure, plug n' play access. Wireless is available throughout 180 suite-style rooms and all common areas. Wired Ethernet is also available in all guest rooms. Each desk is equipped with a convenient pull-through desk hub and 10' Ethernet cable. For added convenience, the hotel lobby offers a large social laptop table with twelve built-in Ethernet and power outlets. With a complete understanding of the Marriott requirements ITG was able to engineer the overall network to use common networking gear for both Voice and Data. Kratsa Properties now has a system that will both cost less to operate and offer the features and functionality the company requires to meet its customer service goals. Summary: This company provides mobility internet throughout a property, and in this case is the Residence Inn Marriott with 180 suites. ITG Network works hand in hand with different companies to integrate the property management system. Nevertheless, ITG is a full service management development company whom helps with the maintenance of the hospitality industry properties
Gian Altamirano

E-commerce companies see business growth in smaller cities - Tech News - IBNLive - 0 views

  • Non-metros play a vital role in the growth of e-commerce segment in the country primarily due to ease of purchase...
  • eBay Census 2011, a study on the Indian e-commerce landscape released last year, as many as 3,311 Indian cities shopped online between July 1, 2010, and June 30, 2011. Of this, over 1,267 were non-metro cities
  • non-metros buy due to non-availability of products.
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  • E-commerce firms still expect their business to boom once broadband connectivity across country as planned under National Broadband Plan is delivered and ecosystem for broadband on mobile is developed
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    This article mainly speaks of the positive influences that non-metro cities can have on the income of e-commerce companies. Due to the remoteness of some of these cities, e-commerce is a convenient way for them to purchase some products that would otherwise be unattainable. Although these e-commerce companies see the potential in these smaller cities, they believe that once broadband becomes widely available to the world their sales will increase in all aspects. The convenience of broadband in wide regions would give new locations the potential to buy and sell online.
natalieemmanuel

Mobile payments go beyond mainstream » Telecoms.com - 0 views

  • For the end user, having the ability to conduct payments on mobile is extremely convenient. For businesses and financial institutions, the convenience and security of mobile payments can bring new revenue sources via e-commerce, and enhance customer loyalty through programs that leverage consumers’ mobile data
  • The hospitality industry has been quick to embrace mobile payment technology as operators seek industry-tailored mobile solutions that improve efficiency, boost profitability and increase guest satisfaction. Case in point: Gaylord Hotels’  poolside ordering and payment uses an iPod Touch, featuring mobile POS software and an attachment that allows the server to scan, collect payment and print a receipt from anywhere, so guests never have to leave their cabana
  • The future of mobile payments offers unrivalled opportunity for businesses, but ensuring its security is vital to maintain consumers’ trust. End users expect secure access to services from any device. With application security growing increasingly threatened, fraud prevention in this area is top priority. Ultimately, non-intrusive clientless verification of fraud activity helps both businesses and consumers
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    The growing trend of using mobile payment technology could lead to many opportunities for businesses and consumers alike. The hospitality industry is looking towards mobile payments as a way to make transactions more efficient and profitable for both the business and their customers. Hotels such as the Gaylord Hotel are now using mobile payment methods poolside. By using an iPod Touch, the hotel staff is able to collect payment and even print a receipt from their mobile POS system. This option to use the mobile payment system is a great convenience for their guests as they don't even have to leave their poolside cabana. Not only are hotels starting to use this technology to collect payments but major retailers have also begun to use this technology as well. Retailers such as Target and Walmart have teamed with Merchant Customer Exchange to develop an app that allows their customers to pay for their goods by using their smartphone at the store's register. With this growing technology also comes some concern of security. Businesses are being urged to consider the importance of fraud protection as they begin to use mobile payment. If businesses choose to use a mobile payment app or POS they must follow the proper procedures to ensure the security of their software. The benefits of this growing technology could be great for both businesses and their customers.
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