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kteme001

Why sustainability should be a core subject in hospitality management | By Arturo Cuenllas - Hospitality Net - 0 views

  • The CEO of Scandic hotels Ronald Nilsson prognosticated in 1994: "Tomorrow's market is about mutual values.
  • These hotel groups strive to accomplish their key performance indicators such as reducing energy and CO2 emissions, reducing water consumption or waste going to landfill.
  • "No complex, evolving, and self-adapting organization can be adequately understood merely though analysing its parts and ignoring the full system.
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  • And, of course, sustainability still needs to fulfil the classic economic axiom: to offer great value for money.
  • the environmental dimension: how can we minimize environmental impacts in our organization? (2) The economic dimension: how can we maximize our economic profit? And (3) the social dimension: how can we maximize the social well-being of all stakeholders?
  • Hospitality practitioners consider it essential that hospitality management educators provide students with a more realistic view of the industry in addition to the technical skills and knowledge essential for careers in the industry.
  • The interesting thing about hotel companies that are more sustainable is that they are better capable of attracting and retaining talent.
  • Employees work together with managers to improve and innovate in social and environmental actions.
  • However, though sustainability is about improving company image, it should not be seen as involving only one specific department or consisting only of isolated actions. It must be established as a core value within the company, as a part of its DNA
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    This article touches upon why it is so imperative for sustainability practices to be taught in the hospitality industry. It talks about how the next generation to come will not be able to tolerate today's world's insensitivity to the environment. Sustainability has shifted from a want to a must. Many big name hotels, like Marriott, have set high goals to reduce their environmental impact. They have key performance indicators like reducing energy use and the level of CO2 emissions to help aid the Earth's environment. The goal should be to have zero CO2 emissions and zero landfill waste, but this is a goal that will take time to reach. Profits should not be the only thing businesses are interested in. Sustainability should be included in the training process of employees within the business whether they be in customer service, kitchen or marketing...everyone can help save somewhere. Sustainability has become the new management dimension, right along with providing memorable experiences and providing good service. It has been shown that companies who practice sustainability in the workplace have a lower turnover rate because the employees know they are working towards a greater good and are given a sense of purpose.
Qianqian Kang

The Reason Leading Organizations Invest in Cutting Edge Human Resources Management Systems - 0 views

  • A human resources management system is a software that runs a company’s human resources functions, including recruitment, training, payroll, benefits and performance analysis for the purpose of increasing overall efficiency.
  • Flexibility and responsiveness of human resources management systems make it possible for various departments within the company to interact with each other cohesively, leading to strong intra-company relationships as well as a stronger relationship between the business, its customers and other stakeholders.
  • Functions carried out by human resources management systems include job analysis, staffing, performance appraisal, managing reward programs, and employee training & development. All these tasks must be well-executed in order for the business to profitably manage its most powerful asset.
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  • A human resources management system ensures that your company has all the important information so that you hire people with all the requisite skills and compensate them according to current industry standards. Additional results of a job analysis include the creation of staff recruitment plans, advertisement of positions, and performance development planning.
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    The reason for organizations invest in human resources management systems are abundant. As HRMS has numerous and also essential functions include job analysis, staffing, performance appraisal, managing reward programs and employee training & development. Among them, it could say that each job function need huge human effect. Now, with management system provide the company with sufficient background support, improve the human resources productivity, minimization of errors, maintain compliance and performance analysis.
amichellemagluta

Right Property Management System is Key to Your Hotel's Success. - Saturday, 27th July 2013 at 4Hoteliers - 1 views

  • Ask any hotelier and they will all agree that a hotel management system plays a key role in their hotel’s success.
  • At the back-end, hotel software is even more important. The front office module, point of sale, accounts receivable, banquets and conferences, restaurant module, housekeeping, inventory, HR and Payroll, along with a host of other modules and apps in a hotel software must work in an interconnected and smooth manner.
  • you will have to additionally invest in purchasing, licensing and maintaining the back-end modules.
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  • Many times, a software vendor could simply be offering you a Front Office Module.
  • These software products may have integration issues, and can become major hurdles for your staff when they use the modules
  • your hotel runs a mission-critical operation.
  • Numerous integrations also means you could spend long hours networking and interacting with multiple vendors.
  • this could get restrictive and influence your other partnerships.
  • review about your potential software vendor is their experience in the industry
  • investing in the right hotel software is a complex task and most hotels spend months deliberating on their investment.
  • The hotel software market is full of options, and each vendor claims his software is the best. However investing in the right hotel software is a complex task and most hotels spend months deliberating on their investment. Unfortunately, hoteliers excel at their core skill, delivering to guests a world-class hospitality experience, and sometimes get ‘talked’ into making a wrong decision on the software they adopt.
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    The right property management system plays a key roles in the success of any hotel. Property management systems store guests' information which helps make for a pleasurable stay at the hotel. On the back end having the proper property management system can be key tool in making a successful stay at the hotel. The front end has software that handles the point of sale, account receivable, banquets, conferences, restaurant, housekeeping, inventory, payroll, among other apps and modules that connect to make the hotel run successful smooth. The information that is stored in these systems generate reports that the hotel can review for decision making. Much like other software, technology can be exhausting at times when it doesn't do what we want it to do. The hotel software market is full of many different option management can choose do off with. A few things a hotel should consider when choosing software should be: How many modules will your new hotel software offer? Does your new property management system have third party products merged into it? Is your hotel software compatible with third party software? Does your property management system help you enhance revenue? Considering all these questions while choosing a new property management system can help management choose the best system that will be most beneficial for the hotel. As someone who has been part of choosing a PMS it is very important to consider everything. Every vendor tells you why theirs is the best. It takes a lot of time to review everything and determine what system will work best for the company. I think where companies go wrong when getting a new system is training. The companies I've worked for often do very little training. I think lack of training for employees contributes to employees not using systems correctly and to full capacity which causes errors in reports. As a sales director, I often read reports and knew the information wasn't correct and it was due to input error. This
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    Correct, but as well hoteliers would always go for Opera if the company does not have a signed deal with a PMS company to use their services worldwide. For example, Starwood in America have a signed deal with Galaxy systems, however Starwood in Asia Pacific go with Opera. This is just due to the fact that Galaxy is still facing some issue in terms of getting the system in different languages. But in general, Opera is preferred by any hotel company. Recently the Hilton in Japan, has changed their PMS ONQ to Opera.
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    Property management systems are important in a hotel. They enable to establishment to store information to personalize a guest experience, but they also assist the back-end with point-of-sale, accounts, payroll, restaurant module, ect. The headache is deciding which system is best for your operations. This article list a few helpful questions in order to sort out what system your establishment needs. The first question the article is, "How many modules will your new hotel software offer?". The reason why the author points this out as being important is because some softwares just come with the Front office module. Meaning you will need to invest in another system to accommodate the back-end of the hotel. Then he goes into ask, "Does your new property management system have third party products merged into it?". Some software vendors require smaller companies to merge products to make up their PMS. This can lead to a hassle for the staff and means you could spend long hours needing to interact with multiple vendors rather than just one. Another question the author posses is, "Is your hotel software compatible with third party software?". This question is to double check that the software you plan to integrate is compatible with third party hardware and software. A couple examples are credit card payment gateway and the door locking system. These are all useful questions that a manager can look to in order to help them pick a system.
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    The main point of this article is to point out key features that you need to consider when you are upgrading your PMS in your hotel. It makes the point that choosing a new PMS is not easy, and it can get very complicated since there are so many on the market. One of the main points the author makes is that you should be looking for a system that has multiple modules, not just a Front Office Module for example. Another point the author makes is that some software companies have other parties involved when establishing their software, this is not a good thing since it may lead to you having to interact with a number of vendors which could take a good amount of time away from you, time that you could be using interacting with guests or doing a more qualitative time consuming task. You also want to make sure that your new potential software is compatible with third party software. "Review this list carefully to ensure the software you are buying is compatible with a large number of third party hardware, if not, this could get restrictive and influence your other partnerships". Lastly, the article discusses how you should check with the experience in the industry of software companies you are considering. Since your hotel runs a "mission-critical operation" you want to make sure that your PMS will indeed help stick with the mission of helping to enhance your revenue. I believe that these are great tips to follow by when looking to incorporate a new PMS, I also think the security of your new software should be added to the list as well; how secure is it from hackers?
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    This article was very interesting and it gives advice to any person thinking about opening a hotel in what software you can use. A hotel software is extremely important because that has all the guest information and store there experience that they had at the hotel. You have to see what software you want to implement when changing the hotel management system or property management system you need to know who is selling it to you and what is included in the software. If you are just getting a new system, you have to make sure that everything you already have is included and more. You also have to make sure that the software you get is compatible with a third party hardware. A hotel software system can make you or break you in a hotel. You really have to know the vendor that is selling you the software and make sure that they have experience with the software. The better the software that you have in the hotel, the smoother the hotel will run.
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    The article talks about the importance of using a PMS or Property Management System. The use of a property management system is very important to the success of a property. The article is also able to aid those who looking to implement a property management system by helping them narrow down what they will need. The article poses questions toward the reader to see what they are looking for in a PMS.
kimmumford

A GDS Primer: What is the GDS and Which Travel Agents Need It? - 0 views

  • Global Distribution System (GDS) is a travel agent’s motherboard for booking airline tickets and other sorts of travel goodies (like hotel and car)
  • If you are a leisure travel agent, there’s a huge whopping huge chance that you don’t need to use a GDS.
  • onfuse the GDS with a Central Reservation System or Computerized Reservation System (CRS).
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  • GDSs function as an umbrella for many many CRS systems. It’s like a CRS motherboard. (In fact, many vendors outsource their CRS systems to a GDS.)
  • on of the GDS . . . travel agents have access to zillions of different airline fares, and many airlines’ inventory is accessible to the zillions of travel agents who are booking flights for their many many clients.
  • Using a GDS is a technical skill (think computer coding), and to use it really well is an art.
  • To learn the GDS green screen takes intense training, and to become proficient takes tons of practice and constant use.
  • The GUI is the point-and-click version of the GDS.
  • its current stage of development, even GUI users need to understand the language of the green screen
  • interface, the code that comes back still has important information like fare types and rules that the agents really needs to understand
  • In short, debit memos are fines to travel agencies for making a mistake when booking with the GDS. Yes, even an itty bitty innocent mistake or typo
  • This is why a host agency cannot afford to let a new agent use the GDS without rigorous training. It’s just too risky.
  • nd if you miss your goals? Expect there to be financial penalties.
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    GDSs are updating their systems to meet the growing demands of travel agents and still are popular today. They are a complicated system that require months of usage and training to become proficient. There can be mistakes when using GDSs that most travel agents try to avoid making because a mistake could lead to a debit memo r fine. The good news is unless you are booking corporate travel, complicated itineraries, or air only travel, you do not need to use GDS. Most leisure travel agents can use a host agent. These systems are like the point and click booking that are used by online travel agencies. GDSs have their place and are beneficial for certain types of agents; however, most agents that do not want to take months to learn to use GDSs have alternatives.
gmuno014

What are the Benefits of HRIS? - HR Payroll Systems - 0 views

  • The human resources department within any organization is considered to be highly critical for the entire organization.
  • Its many functions serve as a supportive background for the company by providing everything from skilled and talented labor to management training services, employee enrichment opportunities and more. Since labor is the single largest expense for most organizations, human resources helps companies derive the greatest value from this important asset.
  • Expedition of recurring tasks through automation
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  • Ability to quickly apply higher selection standards to a number of applications
  • Ease in distributing up-to-date materials concerning company policies and procedures
  • Potential for greater employee engagement through self-service options
  • Streamlining of open enrollment for benefits
  • Scheduling optimization with emphasis on compliance and immediate distribution to employees
  • Reduction of errors in payroll and employee information database
  • Improved time and attendance tracking abilities and accuracy
  • Ability to make more informed decisions in real time by using analytics and integration of organizational data
  • However, the time and effort required to complete them can be drastically reduced when some of the tasks are automated through a HRIS system.
  • Performing analyses and reviewing metrics related with various aspects of the organization can assist with better decision making and also help with spotting patterns.
  • HRIS analytical tools give HR employees the ability to perform many pertinent calculations with speed. Employees can collect the data needed within a short period of time and then analyze all of the data in a concise and effective manner.
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    This is an important point - The hours of labor that can be reduced because of an HRIS can allow HR employees to focus on other projects.
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    The article recaps some benefits of an HRIS system. It also emphasizes on the importance of the Human Resources department, as it is considered to be one of the most critical departments in any company. Human Resources is responsible for tasks that concern employee benefits, payroll, scheduling, rules and policies, contracts, legal documents, and training. An HRIS is able to facilitate the duty of HR employees and automate employee records, payroll and several other tasks. Highlighted below are some of the most important benefits mentioned in the article.
Maria Zuniga

Top recruiting trends for hotel Human Resources - 2 views

  • Business and leisure travel activity has recently increased and your guests expect a unique and memorable experience for spending their hard-earned dollars at your hotel.
  • n addition to staying ahead of the curve with new technology, amenities, and conveniences for your guests, the same is true for your employees.
  • By 2022, the hospitality industry will support 328 million jobs: that’s 10% of the U.S. workforce and represents a 49% increase in job postings since 2013.
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  • It’s a people business and keeping your employees happy and engaged is a big part of talent attraction and retention.
  • The Affordable Care Act 
  • Baby Boomers are retiring
  • Service Staff 
  • Technical & Professional Staff 
  • New technologies in reservations, room upgrades, amenities, etc., means more technology specialists to provide reliable service
  • Hiring at the Managerial Level
  • 67% of professionals state they’re searching for a more interesting challenge when they change jobs and more than half are looking for a better work-life balance.
  • Companies are also planning to diversify their management demographics to include more women and to promote younger and diverse employees into management roles. Career recruitment events (held at your hotel) attract large numbers of diverse and qualified applicants that you can meet in person, thereby reducing the hiring time required.
  • Keeping your staff engaged, happy and motivated are key factors in retaining talent. Stay on top of your skill gaps by monitoring your people analytics, providing career development and education to those already working with you and promoting from within.  Keep your wages in line with current salary statistics and look beyond the borders to hire workers with H-1B visas to hire temporary workers for special occupations
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    This article is very interesting because it shines light on the importance of using technology for HR purpose. It discusses the issues being faced that need to be resolved. It is important to note the generational differences and the social responsibility aspect.
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    I liked this article, but thought that it could have been more detailed. It offered many suggestions, but not that much intel into the systems that have been created or are in use to actually connect with candidates. For example, video interviewing. The best fit for the job might not always live close enough to travel for an interview. Skype interviews have become increasingly popular with hotels allowing them to quickly interview candidates without a person having to carve out a large portion of their day. The article did touch on the importance of following up very quickly which I agreed with, my property specifically is down 42% of our management due to hiring processes that are often drawn out.
cbespinel

Careers - Computer Information Systems Managers - 1 views

  • Outlook Government economists predict that jobs for computer and information systems managers will grow faster than the average for all careers through 2018. There will likely be more job openings than qualified job seekers. Those with expertise in cyber security should find themselves in demand. For an edge in the job hunt, combine specialized technical knowledge with strong communication and business skills. One way to do that is to earn a master of business administration (M.B.A.) with a concentration in information systems.
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    MIS is becoming an important part of any organization, helping collect and analyse data that is relevant to business will facilitate planing and decision making.
dsada005

Revenue Management in Independent and Small Hotels | By Ahmed Mahmoud - Hospitality Net - 1 views

  • demand and occupan
  • As the hospitality industry is growing, not only in size, but also in terms of sophistication and expectations of return on investment (ROI), the scene has shifted from the more traditional dominance of independent privately owned small outlets to larger multinationals and multiple brand affiliations
  • Basically, revenue management means to dynamically adjust your hotel rates based upon
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  • demand and occupan
  • While some big hotel chains or franchise enterprises may have the opportunity to hire a skilled and experienced revenue manager, or even a whole team, many smaller and independent properties need to assign this job to an existing employee
  • We live in the era of online sales, OTAs, meta search and increasing last-minute bookings, where the time period between making the reservation and the real stay is constantly shrinking
  • However, a certain amount of know-how is needed to truly leverage revenue opportunities (such as distribution channels, social media, technology) for independent hotels, since they refer to lack of resources and a limited budget to invest in high-end technology as major challenges associated with revenue management.
  • Most of China's luxury hotels are owned by foreign companies and managed by famous international hotel chains. They generally adopt identical revenue management systems developed by the chains
  • In the past, revenue management was a practice that only high-end, luxury properties implemented for two major reasons: first, it was hugely cost prohibitive, and second, it required the hotel to hire a revenue manager to execute the processes (or oversee the revenue management system RMS).
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    Revenue Management is a practice that all hotels should have adopted by now, even small independent hotels. Revenue management used to be practiced by only high-end hotels who could afford to have a single job position titled "revenue manager" however, technology has allowed us to see the benefit of having a dedicated revenue manager. Revenue management has allowed hotels to have higher profits than ever, by simply adjusting their prices based on demand. Smaller, independent hotels will typically give the general or front office manager this title, which is where they are making their mistake. Living in this era of online sales, we have to be aware that there can be a lot of missed revenue if we are not educated and practice proper revenue management. Other factors contribute to revenue management as well such as: distribution channels, social media, and technology.
kmert005

What is a HRIS? - Human Resource Information System (HRIS) - 0 views

  • Reduction of paper
  • an intersection of human resources and information technology through HR software
    • anonymous
       
      A storage for master data of human resources or database of the employee information.
  • a HRIS may be viewed as a way, through software, for businesses big and small to take care of a number of activities, including those related to human resources, accounting, management, and payroll
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  • reach large candidate pools
  • automation
  • Its many functions serve as a supportive background for the company by providing everything from skilled and talented labor to management training services, employee enrichment opportunities and more.
    • anonymous
       
      There are many benefits to HRIS. One of the biggest benefits is that it ensures accuracy and manages information more efficiently.
  • Improved collaboration throughout organization
  • Speedy onboarding
  • greater employee engagement
  • Streamlining of open enrollment
  • Reduction of paper
  • integration with LMS and development tracking
  • Scheduling optimization
  • Reduction of errors within payroll systems
  • HRIS analytical tools give HR employees the ability to perform many pertinent calculations with speed.
    • anonymous
       
      Reporting and also basic analytics are some of the functions.
  • Decrease in compliance woes
  • one of the most important of all HRIS benefits relates to the ability of the software program to improve the productivity of human resources employees
  • HR systems are highly detailed
    • anonymous
       
      Also highly efficient.
  • HRIS systems can also be used to improve productivity related to financial management through payroll processing tasks and benefits administration.
  • Many HR tasks are highly regulated, and because of this, even a minor error on the part of a human resources employee could result in considerable legal issues and even financial loss for the company.
  • Improved time and attendance tracking
  • Some software programs are designed to create professional reports on metrics and analysis that can help HR professionals to spot issues at a glance.
  • solutions in training, payroll, HR, compliance, and recruiting
  • flexible designs
  • they will also include the ability to create reports and analyze information quickly and accurately
  • HRIS allows employees to exchange information with greater ease and without the need for paper through the provision of a single location for announcements, external web links, and company policies
  • companies also invest in HRIS modules that help them put the full productivity of their workforce to use
  • A company that takes the time to invest in a HRIS that fits their goals, objectives, mission, and values, is a company that is investing in its future and in its success.
  •  
    The article goes in depth into what HRIS is and the functions and benefits of it to a company.
  •  
    This article talks about HRIS, which are human resource information systems, which is an intersection of human resources and information technology through HR software. This allows HR activities and processes to occur electronically.put it another way; an HRIS may be viewed as a way, through software, for businesses big and small to take care of several activities, including those related to human resources, accounting, management, and payroll. An HRIS allows a company to plan its HR costs more effectively, as well as to manage them and control them without needing to allocate too many resources toward them. In most situations, an HRIS will also lead to increases in efficiency when it comes to making decisions in HR. The decisions made should also increase in quality-and as a result, the productivity of both employees and managers should increase and become more productive.
mayr0604

Data Mining: What is Data Mining? - 3 views

  • For example, one Midwest grocery chain used the data mining capacity of Oracle software to analyze local buying patterns. They discovered that when men bought diapers on Thursdays and Saturdays, they also tended to buy beer. Further analysis showed that these shoppers typically did their weekly grocery shopping on Saturdays. On Thursdays, however, they only bought a few items. The retailer concluded that they purchased the beer to have it available for the upcoming weekend. The grocery chain could use this newly discovered information in various ways to increase revenue. For example, they could move the beer display closer to the diaper display. And, they could make sure beer and diapers were sold at full price on Thursdays.
  • Data warehousing is defined as a process of centralized data management and retrieval. Data warehousing, like data mining, is a relatively new term although the concept itself has been around for years.
  • ata mining is primarily used today by companies with a strong consumer focus - retail, financial, communication, and marketing organizations. It enables these companies to determine relationships among "internal" factors such as price, product positioning, or staff skills, and "external" factors such as economic indicators, competition, and customer demographics. And, it enables them to determine the impact on sales, customer satisfaction, and corporate profits. Finally, it enables them to "drill down" into summary information to view detail transactional data.
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  • WalMart is pioneering massive data mining to transform its supplier relationships. WalMart captures point-of-sale transactions from over 2,900 stores in 6 countries and continuously transmits this data to its massive 7.5 terabyte Teradata data warehouse. WalMart allows more than 3,500 suppliers, to access data on their products and perform data analyses. These suppliers use this data to identify customer buying patterns at the store display level. They use this information to manage local store inventory and identify new merchandising opportunities. In 1995, WalMart computers processed over 1 million complex data queries. The National Basketball Association (NBA) is exploring a data mining application that can be used in conjunction with image recordings of basketball games. The Advanced Scout software analyzes the movements of players to help coaches orchestrate plays and strategies. For example, an analysis of the play-by-play sheet of the game played between the New York Knicks and the Cleveland Cavaliers on January 6, 1995 reveals that when Mark Price played the Guard position, John Williams attempted four jump shots and made each one! Advanced Scout not only finds this pattern, but explains that it is interesting because it differs considerably from the average shooting percentage of 49.30% for the Cavaliers during that game.
  • How does data mining work? While large-scale information technology has been evolving separate transaction and analytical systems, data mining provides the link between the two. Data mining software analyzes relationships and patterns in stored transaction data based on open-ended user queries. Several types of analytical software are available: statistical, machine learning, and neural networks. Generally, any of four types of relationships are sought: Classes: Stored data is used to locate data in predetermined groups. For example, a restaurant chain could mine customer purchase data to determine when customers visit and what they typically order. This information could be used to increase traffic by having daily specials. Clusters: Data items are grouped according to logical relationships or consumer preferences. For example, data can be mined to identify market segments or consumer affinities. Associations: Data can be mined to identify associations. The beer-diaper example is an example of associative mining. Sequential patterns: Data is mined to anticipate behavior patterns and trends. For example, an outdoor equipment retailer could predict the likelihood of a backpack being purchased based on a consumer's purchase of sleeping bags and hiking shoes.
  • Size of the database: the more data being processed and maintained, the more powerful the system required. Query complexity: the more complex the queries and the greater the number of queries being processed, the more powerful the system required.
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    This article highlights the topic of Data Mining and the way in which companies use it to become informed and discover new ways to become more effective. Data Mining can be used to increase revenue, cut costs and identify growing trends. This article will feature key examples from major companies such as Oracle, Wal-Mart and the NBA, all of which use Data Mining to enhance their business performance. 
sbarr011

Using data mining and analytics to your hotel's advantage - eHotelier - 3 views

  • Hire a well-trained staff and a knowledgeable IT manager.
  • Refine the process.
  • . Demand timely output
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  • . Select the appropriate tools for analysis and prediction
  • Collect data to support the models.
  • Build segmentation and predictive models.
  • Match your IT priorities with a skilled provider
  • Over the next decade, an evolution is predicted such that more attention is paid to data mining, both the onsite experience and customers social media profiles in order to integrate them into CRM activity and better target marketing communications, offers and rewards.
  • Data mining involves a continuous cycle of inputs and outputs based on models that must be modified and refined as conditions change in the competitive environment.
  • The hospitality industry is known as a highly customer-centered business and accumulates large amounts of customer data from central reservation systems (CRS), property management system (PMS), point-of-sale (POS), and guest loyalty program databases. Therefore, data mining application can play a huge role in the hospitality industry by assisting managers formulate marketing strategies, enhance guest experiences, increase retention and loyalty and ultimately, maximize profits.
  • Deviation detection
  • Clustering
  • Classification
  • Once data-mining is properly managed, the tasks performed can be grouped into five categories
  • Without data mining, valuable marketing insights about customers’ characteristics and purchase patterns may remain largely untapped. Success or failure often depends not only on how well you are able to collect data but also on how well you are able to convert this data set into knowledge that will help you better manage your business.
  • Forecasting
  • Association
  • Association
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    This article discusses the use of data mining and analytic techniques to create a competitive edge for companies in the hotel industry. Hotel companies are a customer centered business which accumulate large amounts of data on customers from various databases. Implementing a data mining system will improve profits, loyalty and retention and enhance guest experiences by helping the marketing and management teams create focused policies. The article discusses seven guidelines that create appropriate use of data mining technology. These guidelines include synching your IT infrastructure with the right data experts. Also, creating accurate segmentation and predictive models of the customers information or profile. As well as gathering the correct data for use in the system's models. Also utilizing the proper methods to collect and sort relevant data. Another important guideline is to have a speedy turnaround of the data. Also, continuous improvement is important find better ways to implement the processes. The final guideline mentioned is to find the proper IT employees to manage the data. The article proceeds to discuss five categories to utilize the information. These are classification, clustering, deviation detection, association and forecasting. The article predicts that over the next ten years there will be more attention paid to data mining to improve the guest experience and focus marketing initiatives. Data mining will be a critical tool to understand and utilize customers behaviors and patterns.
ggara004

17 Must-Know Event Management Automation Tips | Cvent Blog - 0 views

  • meeting and events industry is big business, providing upwards of six million jobs, almost every one of them requiring some type of logistics management skills.
  • The U.S.
  • Maximizing your operational efficiencies during events — whether they're large, small, or in-between — can mean the difference between success and failure.
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  • Take capacity management, for example. If a room is unoccupied, or event space empty, a hotel or conference center loses money. Or food and beverage planning. In addition to having the right staffing for food preparation, service, and cleanup, you need accurate guest data to avoid costly over-ordering. 
  • Read on to explore automation’s impact on marketing, sales, and operations so that you can narrow down the best options for your hotels.
  • Marketing your event space is key to helping event planners, businesses and organizations discover your facility and services, especially when you consider 67 percent of the buyer’s journey is now conducted digitally.
  • Social media automation software is used to automate or semi-automate the process of sharing posts and content on social media channels to promote events.
  • For example, you could have one Facebook page for your hotel, and one for your event spaces
  • There are many benefits to email marketing, from saving money on printing and mailing to increasing attendee engagement and generating buzz.
  • Event planners begin researching venues online before contacting your sales team, and 3D floor plans help them visualize how their conference would fit your location
  • RFP management tools automatically prioritize and send responses to event planners and group business leads. This will help you reduce a major pain point for planners: the length of time it takes to receive hotel responses on RFPs
  • The meetings and events sector is competitive — drawing and landing group sales requires hotel CRM software that automatically scores leads and supports lighting-fast responses to RFPs
  • Think like an event planner when it comes to your meeting facility ingress and egress; give them access to electrical outlets and secure Wi-Fi networks to hook-up wireless printers that produce name tags as attendees sign-in
  • On-site meetings at events are important for attendees for many reasons, including cost.
  • Hotels such as Caesars have been testing mobile ordering technology for food to better cater to guests. Have event attendees share F&B preferences during check-in and automate push notifications to remind them of onsite cafes and restaurants before breaks. 
  •  
    The event management space is more becoming more competitive. Now hotels and event planners are seeing these as an additional source of revenue. This article focuses on tips how events and conferences can use strategies to automate certain practices to capture a wider target audience all while spending less time and money.
dlcrawford

12 Best Event Management Platforms of 2020: What's the Best Solution? - Financesonline.com - 2 views

    • dlcrawford
       
      In Event Marketing & Sponsorship, we were given the opportunity to take a free certification for Cvent- I highly recommend it! It was very easy to maneuver and I think it'll be a great skill to have on my resume.
  • Before buying a new event software or upgrading to a new one, it is imperative first to take note of your business objectives, the features that you’re searching for, the trends that currently control the industry, and perusing unbiased comparisons of top events management apps.
  • , 41% of consumers consider events and experiences as an effective way for them to understand products
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  •  event management software, which controls how your audience gets involved in your event throughout the entire process
  • almost every year, new trends in meetings and even in events technology arise
  • corporate events generated over $1.7 trillion in direct spending. Likewise, the same business events produced $2.5 trillion in business sales and 26 million jobs
  •  
    Very interesting read! The article directly asks experts to compare different event management solutions today. The article also includes description of the top trends in event technology.
  •  
    This is a great read exploring and comparing event management platforms. The author points out that "the key to success is creating meaningful gatherings that engage attendees and make a lasting impact." The author then looks at various event management software solutions and explains how they help event planners to create a good lasting experience. Such platforms include Monday.com, Wrike, Project Manager, among others.
  •  
    I concur that this article was very informative and helpful.
rroll027

5 Ways Technology Has Changed the Accounting Industry - 0 views

  • Access to faster software that can perform more complex functions, as well as interconnected technology has made accounting both easier and more efficient. Indeed, organizing financial information, analyzing data, and measuring economic activity has never been simpler
  • Cloud computing makes e-format documents from the web easier to collect and use.
  • You can synchronize files across multiple platforms. Your files are secure and automatically backed up on the cloud.
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  • If there’s one aspect of accounting that professionals dread the most, it’s the very tedious and tiresome task of compiling and computing data. However, with the advancement of technology, you can now do all that with just a click of a button
  • More specific and value-adding roles are now up for grabs, and skilled accountants can provide more high-level specialty services. These may include data analysis and interpretation, providing financial planning advice and business consulting services, and more involvement in your company’s ongoing operations.
  • Because accountants and clients alike are able to access real-time data remotely, both parties can simultaneously view, edit, and comment on their statements. Then, they can convene and discuss in whatever manner is most convenient—including web-hosted video conference
  •  
    Accounting is considered the oldest industry known to man but with the advent of technology, the role of accountants and their firms' operations have changed dramatically: cloub-based systems, have afforded the industry the opportunity to transform their role to being more client focus and offering more consultancy services than computing which is done more efficiently and quickly
  •  
    This article looks at some of the ways that technology has changed the day to day running of businesses, particularly in accounting. The author explains that the use of cloud-based systems has streamlined information in accounting firms and provided convenient storage and access. Technology has also changed the roles of accountants and improved the efficiency of client transactions. Such developments have improved the efficiency, performance, and productivity of accounting firms.
kdibe001

Should You Use HRIS for Employee Scheduling? - HRIS Payroll Software - 3 views

  • Using HRIS for scheduling can be of particular benefit to workplaces in industries such as retail, medical, food service, and hospitality where shifts may vary widely.
  • HRIS can be configured to alert you to uncovered shifts or shifts where more coverage is needed based on forecasts.
  • It is not an exaggeration to say that employees base their lives around their work schedules. Having scheduling information in advance regularly can quickly and dramatically increase employee contentment.
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  • Depending on the available features, employees may be able to submit feedback regarding preferences in regards to scheduling. Knowing which employees prefer the late shifts, which prefer the early morning shifts, and which employees would like to pick up available additional shifts can simultaneously make scheduling easier and make employees happier.
  • HRIS can help you to identify times when it may be possible to assign certain employees training tasks or simply take employees aside and teach them new skills.
  •  
    This article was great to read because it focuses on how HRIS can be beneficial for scheduling, which I previously haven't thought about. The part that stood out most to me was the fact that it can forecast future sales and rush hours so that it can assist you in making sure there are enough staff members scheduled to cover those extra busy hours. In turn, the employees will also be a little bit happier with their schedules because they are able to get them earlier, request days off, and switch with other staff. As the industry is moving into being dominated by Generation Y and Z employees, who want their jobs to work around their lives, I think this can really help the companies.
drbucky

Exploring the promise of e-tablet restaurant menus - IJCHM-01-2013-0039 - 0 views

    • drbucky
       
      My main refute to this assertion is that some fine dining restaurants maintain very limited menus and their printed menus, sometimes very plain and direct, with no pictures or "sizzle" words, reflect the finer, more elegant style of the establishment. For that reason, some restaurants use no printed menu, at all.
  • Although there is evidence of the importance of restaurant menus and theirdevelopment from past research
    • drbucky
       
      This article compares the efficacy of printed menus to electronic (tablet) menus with no "ordering" capability. No additional published research appears to be available to compare the efficacy of emenus with ordering capabilities to traditional menu/ordering processing. This would make for interesting research, particularly across the different sectors of the industry.
  • It can be described as the map that encourages easy navigation between hunger andsatisfaction for customers
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    • drbucky
       
      I have heard the printed menu referred to as "the restaurant in print"
  • Its principle duty is to direct thepatron’s attention to those items that the operator desires to sell and is reflective of thedecisions concerning what to serve, how it should be served, and the prices to becharged for menu items.
    • drbucky
       
      While the "principle duty is to direct the patron's attention to those items that the operator desires to sell...", the printed menu, when used, must also reflect the atmosphere the operator decides to convey. For many concepts, the tablet menu would certainly enhance that element but I am not sure that this technology would do anything other than distract from the intended atmosphere.
  • Technology has provided restaurateurs with limitless opportunities to improve theirmenus.
    • drbucky
       
      One very positive facet of e-tablet menus: the ability to make changes to prices and images much more quickly than would the printed menus. However, when (not if) "glitches" occur, an establishment might be left without menus to provide the guests or printed menus with outdated information. In the end, it may be necessary to maintain up to date physical menus to have for backup at all times.
  • Put differently, e-tablet menus should be able to deliver richerinformation contexts in the service encounter than traditional paper-based menus.
    • drbucky
       
      I wonder if the use of etablets decreases the expectations that servers maintain this knowledge to provide excellent service. The dynamic between guest and server changes but I am not certain it would change for the better.
  • irst, nearly 50 percent of the sample were 50years or older. Although a relatively younger demographic may be examined later infuture research, the very fact such palpable differences prevailed with the so-calledlaggards of technology adoptions (older demographic) is significant in itself
    • drbucky
       
      Certainly, this is a very important detail. Baby Boomers and older Generation Xers involved in this study prefer this technology over traditional menus; these are generations usually not associated with embracing newer technology - while Millennials tend to embrace technology more readily.
  • the enhancement of guestexperience
    • drbucky
       
      Although I have significant concerns that this kind of technology could decrease the dynamic of the relationship between the live server and the guest, data in this study convinces me that there is a time and a place to use this technology to "enhance" the guest experience. I do not see this as a cost savings (rather, it may be more costly to use this technology) but as a revenue generator. The danger is in allowing serving staff members to get lazy and rely on the tablet rather than their own skills.
  • . However, at a fundamental level, menus play an important role inalleviating consumers’ perceived risk over the menu items they order in a restaurant.
yvenisem

What is an HRIS? A key tool for all your human resources needs | CIO - 2 views

  • Absence management
    • yvenisem
       
      I remember I had to manually put this in because the time cards and the leave tracking feautures were not linked.
  • Most HRIS offer broad self-service functionality to streamline HR functionality and ease the administrative burden.
    • yvenisem
       
      I worked in HR for a couple of months and it is INSANE how much paperwork they have to deal with
  • An effective HRIS provides information on just about anything a company needs to track and analyze data about employees, former employees, and applicants, from their first application, through their tenure on the job, to resignation or retirement. It’s a one-stop-shop for individuals, employees, managers and hiring and recruiting professionals to find information when they need it.
    • yvenisem
       
      Best way to describe it, almost sounds like the perfect tool
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  • HRIS can free HR administrators from handling non-strategic, mundane HR tasks such as data entry so they can focus on more human-related tasks, such as interviewing and personnel development
    • yvenisem
       
      Most important feature. HR is so much more than paper, we need more interaction with HUMANS
  • An HRIS can also improve privacy and security by securing information digitally.
    • yvenisem
       
      There is a concern for if there was a cyber attack
  • As such, a comprehensive HRIS enables a company to more effectively project and budget its HR costs, and it can improve efficiency when it comes to decision making
    • yvenisem
       
      Especially when it comes to compensation
  • uch procedures can be automated and performed independently, without the need for human supervision or intervention.
    • yvenisem
       
      This is what technology is for and some companies are not yet making the switch
  • Kronos Workforce
    • yvenisem
       
      We use this at my job!
  • Workday
    • yvenisem
       
      We use this for the part-time employees
  • rovide training to ensure your HR professionals are adept at using the solution and know where to go for help.
    • yvenisem
       
      AS WELL AS MANAGERS IN ALL DEPARTMENTS
  •  
    This article briefly introduces HRIS. The article first introduces the reader to what HRIS is, and then briefly introduces the differences between HRIS and HRMS and HCM. The functions of HRIS include management of employee information, company documents, recruiting / ATS (applicant tracking system), benefit administration / open enrollment, absence management, compensation management / payroll, training and development / performance management. Effective HRIS can provide all the information the company needs to track and analyze data about employees, former employees and candidates, from the first application to the term of office until resignation or retirement. HRIS can also improve the efficiency of human resource decisions. Finally, the article also gives considerations for choosing HRIS solutions and HRIS implementation skills.
  •  
    This article goes over the main basics of HRIS's in terms of the different names used, what is is used for, and the benefits of the systems. The benefits section is the meat of the article, as it shows how these systmes can free up time and energy from mundane tasks once they are automated. One example of this is tracking leave. I remember that i had to once go back and add sick, annual, job basis, and family medical leave for over 500 employees because this was not (and still is not) automated. In conjunction with my other projects, this took a couple of months do to because no one had been doing it for a year.
andreae22

My Head in the Clouds (computing): A Case Study of a Restaurant Group Embracing Off-Site Technology | Boston Hospitality Review - 0 views

  • These applications simplify daily tasks for management teams and staff, which will ultimately leverage senior management down to focus on the bigger picture
  • he year was 2010 and the impending doom of PCI Compliance was upon us.  At best, our network infrastructure was dated and we needed to act quickly to get it into compliance.
  • CI Compliance is an almost unachievable set of network security standards designed to protect the credit card giants, who already charge them way too much for credit card processing and continually squeeze them with a plethora of monthly fees. 
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  • The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment
  • he restaurant industry is also plagued with security breaches, including large chains such as Darden (Cheddar’s), Panera Bread, Sonic and Arby’s.
  • Operators must identify network vulnerabilities, physical vulnerabilities, and operational vulnerabilities that could result in a credit card breach and fix them.  In summary, it is a painfully tedious, extremely time consuming, and potentially expensive process
  • It is extremely important for the security of our guest’s payment information, both for ensuring trust with our customers and limiting legal liabilities
  • PCI DSS is mandatory for any and all businesses that accept credit cards.  It involves a process of assessment, remediation and reporting.
  • egacy systems such as Positouch, Micros, and Aloha are bulkier, more expensive, and much harder to program and implement.
  • In a nutshell, PCI DSS forced us to upgrade our network, which ultimately allowed us to operate in the cloud.  This unintended outcome to a painful requirement was truly a blessing in disguise and it pushed us into new territory – the cloud!
  • IBM defines cloud computing as “the delivery of on-demand computing resources — everything from applications to data centers — over the internet on a pay-for-use basis.”[iii]
  • ud computing can streamline our operation.
  • The first order of business was to get our network infrastructure in order.
  • Toast
  • It is extremely intuitive, like using a smartphone, thus needing very little training. As wireless POS solutions evolve, legacy systems will eventually be phased out.  It is only a matter of time.
  • EMV (Europay, MasterCard and Visa) is another set of regulations that are coming to the restaurant industry. “EMV is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions.”
  • Pay My Tab will fully integrate with our POS system and eliminates many bulky PCI DSS requirements.
  • llows for remote access, allowing management to check flow of service, identify unique reservations, and make sure that waitlists are being managed appropriately. 
  • good communication is key for making sure work-life balance is maintained.
  • An area which the cloud has really saved our restaurants time is with food & beverage inventories. 
  • This has greatly improved productivity and allowed our management teams to communicate in real time.
  • Our office hardware now consists of much less expensive “Network Computers”, which do not require expanded memory for giant program
  • Although the solutions highlighted above create efficiency and save time, they do not serve guests and they don’t understand the art of hospitality
  • It is imperative that as restaurateurs we continue to create a positive environment, embrace innovation, and engage and train our employees in the art and skill of hospitality.
  •  
    This article is an case study on how one restaurant group could use cloud computing to improve their business. By not only securing the companies information by the customers as well. Reviewing the key points of sales interactions between customers and the restaurant, like the POS, Tableside payments, reservations and management assistants.
anonymous

5 Reasons Why Event Management is Important in Tourism - 2 views

  • Events act as important motivators for tourism.
  • If you look at the destinations that gained popularity in recent times, you’ll find out that the flow of tourists to this place began after the successful event management.
  • This is the major reason why the role of event management in tourism is so important. Tourists and travelers need to understand why they should visit a particular destination. Therefore, event tourism comes to the rescue.
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  • These plans should focus on the planning of social events in order to achieve the full potential of tourism. Managing events is the activity that deals with developing and planning various kinds of events for that society. A fruitful integration of event management into touristic activities will win success and attract numerous customers to the target destination.
  • The development of tourism and the introduction of new destinations reveals the huge perspectives for the growth of event management. The majority of most social activities, such as festivals, recreational events, etc., have become possible due to the tourists, which travel around the world in search for new impressions and emotions.
  • Tourism event management promotes the loyalty of regular customers.
  • The term “event management” can puzzle some people who have never thought about its meaning and role in modern society. I
  • The key tourism goal for events is to attract more tourists (especially in off-peak seasons) to serve as a catalyst for urban renewal and to increase the infrastructure and tourism capacity of the destination to foster a positive destination image, which contributes to general place marketing to animate specific attractions or areas.
  • Nowadays, events can mitigate or aggravate political situations, which is another lure for tourists.
  • he best example for this is the impact of major sporting events, such as the Olympic Games or Worl
  • When certain parts of society reached a certain economic peak, they shifted to a more thoughtful way of life that included alternative energies, wise ecology, and environmental protection. This also made way for the birth of completely new consumer needs, which increased the demand for a specific range of events and tourism.
  • Management of events provides various opportunities for the travelers to spend their time without being bored. If you plan your visit to some exotic country, it doesn’t mean that your vacation will be limited with rambling across the sights and historical monuments of the destination. You can diversify your trip with extreme events or any social activities.Thanks in part to event management, you will surely experience a wide array of emotions and experience many new things.
    • ngerv001
       
      Wherever and whenever one is planning a trip to a location they want to have fun and live in the moment. From cruises that have excursions and on boat activities, to hotels that offer cocktail hours for incoming groups to live performances, having a way to keep guests entertained are crucial and vital to keeping a guests happy. It is important for the hospitality industry have different outlets to provide a memorable experience for their guests that will lead to positive reviews, word of mouth recommendations to repeat business, event managements are important. As event managers it is key to always be looking for ways to keep guests entertained, relaxed and overall having a great time.
  • Events in tourism development produce an incredible impact on the industry as a whole and influence a broad range of human activities: politics, environment, socio-cultural, and other aspects.
  • Although event management and tourism are different notions, it should be mentioned that they are closely aligned with each other. Actually, regardless of the type of tourism you choose, event management will accompany it within the entire period of activity.
  • The key tourism goal for events is to attract more tourists (especially in off-peak seasons) to serve as a catalyst for urban renewal and to increase the infrastructure and tourism capacity of the destination to foster a positive destination image, which contributes to general place marketing to animate specific attractions or areas.
  • You cannot possibly underestimate the importance of events for tourism. The most popular types of tourism events, regardless of the tourism type, come in a wide range of exciting options. Various types of festivals and events have always existed as significant parts of human society.
  • Tourism and event management are said to have evolved from primitive gatherings of people for agricultural or religious reasons into the more modern type of events—large-scale, corporate and governmental—as well as their long history of attracting tourists and establishing host communities as tourist destinations.
  • The emergence of new political powers, capitalism, new products, and new social relations, as well as a new way of modern life, paved the way for more versatile event tourism development and a growing number of cutting-edge events.
  • Today, it is not surprising that apart from the above-mentioned impacts, events also have the power to affect the formation of a destination’s image and can help with promoting, positioning, and branding it across the globe.
  •  
    This article greatly described the importance and significance event management has for the tourism industry. Special events definitely draws individuals in to multiple destinations, which delivers a huge boost for the tourism industry.
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  •  
    The following article, 5 Reasons Why Event Management is Important in Tourism, focuses on event management within the hospitality industry. The role of an event manager within the hospitality industry is a very complex job and it takes someone with a vision and skills in order for a successful outcome. Event management is important within the hospitality industry because tourism is truly dependent on the effective management of events. The article provies the following example, Niagara Falls is now a known destination and is a prominent place to visit, however, the main "flow" of tourist started as soon as the event managers had begun to arrange tours, cruises, etc. Event management is vital within the industry and this article highlights some of the important impacts it has on the industry as a whole. "Naturally, tourism and event management can exist separately, but their consolidation can bring many benefits not only for the development of tourism but also for the development of the economy of countries or cities in total."
  •  
    The article highlights why event planning is an important element of tourism. It discusses key social, political, and cultural events that span both tourism and event planning. It strives to establish a clear connection between the benefits of tourism and social events implemented from a streamlined perspective.
  •  
    This article talks about how different types of events are important for tourism. Events such as mega, hallmark, major and local events attract more tourists such as the olympic games or the Superbowl. Some destinations are visited only for special events, driving more tourism to that destination. As tourism has become very dependent on effective event management, small events such as arranging tours in a destination have led to an increase in tourism. The development of tourism and the introduction of new destinations reveals the huge perspectives for the growth of event management. The majority of most social activities, such as festivals, and other recreational events have become possible due to the successful event management and the travelers that they attract.
  •  
    Event Management can be both local and global, it is the management of various activities including conventions, meeting and other major activities. Tourism is not considered a part of event management; it is classified as a set of tourism related activities. Tourism is thus divided into various niche activities. No matter what tourism type you choose, event management will always be a part of the activity. There are various types of classifications. Events may be condsidered Mega, Hallmark, Major or local. It is necessary to recognize the importance of events to the tourism product, and as such, you should never take for granted the need for proper and effective coordination. It is also important to note that events such as cultural activities also aid in destination development. A key factor in having these events is to promote the destination and attract more visitors, particularly at times in the season when things are slow. The introduction of events can serve to stimulate local economies and draw attention to unseen parts of the destination, as well as aid in the building of infrastructure in those communities. It is also important to note any event requires significant planning, the who, what, where and how allows a better understanding of how a proposed event may impact a destination's image and can help with building a stronger global brand. The significance of tourism in event management is centered around possible offshoot activities such as tours and entertainment or any other economic benefits that maybe be derived beyond the event itself. By creating such signature activities, it is likely that you broker relationships with visitors, which could likely create loyalty to your brand.
leahesper

What Exactly is an HRIS? The Complete Breakdown - BambooHR Blog - 0 views

  • an HRIS system is the integration of HR activities and information technology.
  • It enables data entry, tracking and management for human resources, payroll and accounting.
  • most HR teams use an HRIS to help them improve their processes and stay organized
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  • it’s good for everyone who works with HR to be familiar with a few HRIS basics like the variations and definition of HRIS, what an HRIS does, which organizations need HRIS, and how to best use an HRIS.
  • With an HRIS, you’ll never have to comb through filing cabinets or search through different versions of spreadsheets ever again. Every piece of information you need can be easily collected, tracked, updated, and searched in seconds.  
  • Many tedious HR processes are made quick and simple with an HRIS.
  • A good HRIS vendor will stay on top of regulations impacting HR and adapt their software to make it easy for organizations to meet compliance requirements.
  • When HR has fewer operational tasks to manage, they can spend their valuable skills and time on strategic HR initiatives that improve business outcomes
  • Improving retention, increasing productivity, and monitoring the company culture are just a few ways HR can spend their time when they have an HRIS.
  • Top-notch employees like top-notch employers. A good HRIS can help improve employees’ perceptions of their organizations.
  • Many of our clients say their HRIS helps them look like HR rockstars because of its convenience and ease of use.
  •  
    This blog tells you everything you need to know about an HRIS. What the benefits are, why you should get one and when you should get one.
  •  
    This article answers the question "What is an HRIS?" It is the integration of HR activities and information technology. This article talks about what it does, reasons to use HRIS, when you should get an HRIS for your business and how many employees an HRIS can handle. It also talks about some of the common features and even how to use it.
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