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linanzhang

12 Ways to Increase Hotel Security - LODGING - 1 views

lodgingmagazine.com/ays-to-increase-hotel-security

shared by linanzhang on 16 Jun 18 - No Cached
  • “When department managers and other employees think more about safety and security, you can prevent a lot of theft and minimize dangers.”
  • 1. Update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft.
  • 2. Make time for safety meetings. Perhaps as part of a regular meeting, schedule time to talk about guest safety
  • ...3 more annotations...
  • 3. Monitor activity with software. Having closed-circuit television to monitor the property doesn’t matter too much if no one is looking at the monitors.
  • 4. Evaluate and improve—quickly.
  • 5. Meet and greet. One of simplest, but most effective, ways of securing a property is to provide excellent customer service.
  • ehida004 on 16 Jun 18
     
    This article talks about ways to increase hotel security. Although hotels may have proper security and policies in place to protect the property, they are often subject to cyber cyber-attacks, break- ins, theft, fraud, and other crimes. Lack of proper security in hotels may lead to increased guests losing belongings to theft. As vice president of global safety, Callaghan spent 35 years with Marriott International. He was responsible for properties throughout the United States, Latin America, and the Caribbean. During his career, he could manage everything from the integration of new technologies such as electronic locks and computer surveillance systems to implementing anti-terrorism procedures. The following list shares Callaghan tips on guest safety, internal theft, and cyber security that can help owners and operators avoid down time, reputation loss, liability, and lawsuits. This ensures property security and that information in up to date.
  • linanzhang on 22 Oct 18
     
    Security is really important in the hospitality industry. It's vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes. The security means a better, safer, guest experience. Since the Las Vegas shooting, we need to pay more attention to the safety and security. There are many ways to increase hotel security. Like the update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft. Make time for safety meetings. Monitor activity with software. We also can use closed-circuit television to monitor the property doesn't matter too much if no one is looking at the monitors. We can evaluate and improve. For the Las Vegas shooting, hotel said that they should do something immediately to protect from another event happening. We also can use meet and greet to improve the security problem. It's the effective and simplest way. Employees should also look out for people who don't fit the profile of the hotel's typical guest.
linanzhang

Why You Need a POS System in a Restaurant - 0 views

www.thebalancesmb.com/-you-need-a-pos-system-2888877

shared by linanzhang on 24 Jun 18 - No Cached
  • If you are planning a very small operation, such as bagel or sandwich shop, you may not need a POS system at the opening time, especially if you aren’t going to take credit cards
  • ou will need to replace parts, update software and eventually need to replace it entirely with a new model. New POS systems come with limited warranties and tech support, but just like every other piece of equipment, the problems always seem to start after the warranty has run out.
  • If it happens to crash and you don’t have a backup, then you risk losing all your data, not just sales, but profit and loss statements and payroll statements.
  • ...5 more annotations...
  • POS system acts as a time clock, it can also help prepare payroll. This can save you a lot of money in your bookkeeping department. Along with the daily operations of running a restaurant, a POS system can organize profit and loss statement and sales tax.
  • Another benefit of a restaurant POS program is that it can track everything from food usage to the most popular menu items.
  • One benefit of a POS system is that it simplifies communications between the kitchen and the wait staff.
  • This makes swiping credit cards more secure for both the customer and the business. Servers are accountable for all their sales, and it is impossible to alter checks in the computer unless you have the password. This helps cut down on employee theft.
  • This computerized system allows business owners to track sales, cash flow, food inventory and can help simplify your bookkeeping enormously.
  • sbarr011 on 24 Jun 18
     
    This article discusses the importance of having a Point of Sale, or POS, system in your restaurant and its many roles in the operations of the business. POS systems track all sales transaction up to the minute. It also accounts for all employees' operations. Of course, there are pros and cons to every system. One pro of a POS is the direct connection to the kitchen staff. Once the server places the order, a ticket is printed in the kitchen thus helping to eliminate miscommunication and create efficiencies between servers and kitchen staff. Another positive stated was a POS system helps cut back on employee theft since the system logs employee actions and makes it difficult to alter items in the system. Additionally, POS systems can help substantially with the bookkeeping operations. POSs can track and collect data regarding popular and unpopular food and menu items. The system also can help with accounting and show payroll as well as profit and loss statements. One of the drawbacks of a POS is the susceptibility to electronic issues, such as hardware failure or system crashes. If there is a catastrophic crash to the system, the restaurant could lose all of its sales data as well as payroll statements and other important documents. Therefore, having a backup is important, but expensive. Additionally, while the POS system typically comes with a warranty, it would be smart to have an IT person employed who can set up the POSs and update the device or software and address any problems the POS network may encounter. Again, this adds cost. In the end, Point of Sale systems are an overwhelmingly positive tool for the restaurant industry. However, restauranteurs need to be aware of the issues and plan accordingly to run a smooth operation.
  • linanzhang on 28 Aug 18
     
    This article talks about POS. POS-point of sales is a hardware that used in the hospitality industry, mostly used in the restaurant. It's a tool you can accept the payment of customers and count the transaction. Modern POS system provides a platform to help customers to enhance the experience. It's also an easy communication with kitchen and wait staff. It can maximize the revenue. But some issues are POS systems come with limited warranties and tech support. I think companies need to ask for help with the IT advisor In the hospitality industry, tough competition and thin margins, we need to get more value from POS.
imangoss

New Report from Oracle Hospitality: Creating the Coveted Hotel Guest Experience | Oracle Hospitality Blog - 0 views

blogs.oracle.com/...est-experience-research-report

technology Hospitality hotel

shared by imangoss on 24 Aug 18 - No Cached
  • imangoss on 24 Aug 18
     
    This article from Oracle discusses the importance of technology in Hotels. Guests, now days, will be more loyal to certain amenities versus name brands. For example guests used to say ' I only say at Marriott's' whereas now they might say ' I only stay at hotels that offer paying via an app and ordering food electronically'. Positions like concierge and room service attendants are either a thing of the past or the positions will have to be redefined to allow for the incoming Technological advances guests expect. Guests also do not care about sharing personal information to better enhance their experience. They prefer a more individualized experience instead of a ' package- like' experience. These expectations of the guests are the driving force in completions between hotels. The more advanced hotel is sought out more even though the upfront cost might make the profit margins thin.
mrueda

Global E-waste To Hit 49.8M Tons By 2018 -- Here's What Japan Is Doing To Combat It - 0 views

www.forbes.com/...at-japan-is-doing-to-combat-it

shared by mrueda on 02 Sep 18 - No Cached
  • mrueda on 02 Sep 18
     
    After participating in this week's discussion on e-waste I got curious. I found an article discussing the increasing amount of e-waste in Asia. According to the article, e-waste is increasing by 63% every 5 years since 2015. Asia in also the largest manufacture and marker for electrical and electronic equipment that is not intend for re-use. So you have to wonder where does is all go? If it's not stuffed into a draw, then it's probably in a landfill. But countries like Japan are getting creative, they have pledged to collect tons of e-waste to create the medals for the upcoming Olympic games. There also many organizations in Japan that are implanting recycling and collection program to eliminate the amount of e-waste that ends up in a landfill or this taken to a factory where they it is then broken down and burned causing toxic gases to enter the surrounding environment and atmosphere.
lvela051

Safety Security and Loss Prevention During Hospitality Emergencies - Disaster Recovery Journal - 0 views

www.drj.com/...g-hospitality-emergencies.html

business Hospitality hotel tech prevention security emergency

shared by lvela051 on 30 Oct 16 - No Cached
  • Emergency preparedness should be a major part of the hospitality managers’ duties; they must work side by side with other tourism organizations to be prepared well to assist and save the lives of the tourist before, during and after the catastrophic events, and should adopt an updated effective emergency plan.
  • Safety and security are classified as the most important factors in the hospitality industry. Pizam et al., (1997) argued that safety and security are the most important factors to the tourist, and the first in mind when planning to travel.
  • The effective usage of safety surveillance such as closed circuit television (CCTV), electric emergency generators, body guards, fire extinguishers, fire sprinklers, emergency lights will maintain the security procedures adopted by the hotels to ensure their guests' safety, and updated emergency plans to confirm the emergency preparedness and effective planning to overcome the potential risks.
  • ...18 more annotations...
  • Furthermore, it is important to consider the proper dress for the security staff to be in line with the hospitality management philosophy.
  • Safety is a term which relates to protecting guests and staff within the hotel from the potential hazards, injury, and death by dealing with dangerous materials and different kinds of accidents. In contrast, security regards the protection of property from criminal accidents and terrorist activities.
    • lvela051
      lvela051 on 11 Jul 18
       
      Main goal with safety.
  • Providing the highest levels of safety standards and security ensures good marketing for the hotels by preventing an accident before it becomes a major issue causing loss of life and property.
  • effective information system and being well prepared for emergencies could prevent or minimize loss for the hotels.
    • lvela051
      lvela051 on 11 Jul 18
       
      Preparedness helps to know the situation better.
  • four-phase model to plan for the crisis and to deal with the emergencies; this model proposed reduction, readiness, response, and recovery phases to deal with the crisis.
  • Many practitioners imply that regarding the technology evolution in the last decade, Information Technology has become a fundamental part of the hospitality industry,
    • lvela051
      lvela051 on 11 Jul 18
       
      The use of technology is becoming a part of how to prevent the problem.
  • the importance of an updated emergency plan
    • lvela051
      lvela051 on 11 Jul 18
       
      things change over time, its important to continuously update the plan.
  • The hospitality industry is one of the most vulnerable industries to crises.
  • is vulnerable to both internal and external emergencies.
    • lvela051
      lvela051 on 11 Jul 18
       
      Need plan for both to be prepared.
  • updated regularly, and a direct communication system should be employed to respond to and overcome the crisis.
  • The importance of continuous emergency training for the employees is also emphasized.
  • ole of the media, information, and the social media should be reviewed and evaluated continuously
    • lvela051
      lvela051 on 11 Jul 18
       
      With the use of technology becoming a bigger factor, its important to have someone assigned to handle the media.
  • causing negative impacts not only for the hospitality players, but also for the tourists and the local community.
    • lvela051
      lvela051 on 11 Jul 18
       
      It affects more than just the establishment.
  • biometric technologies could ensure the hotel security and increase the effectiveness of hotel information systems. This will reduce the costs, improve management of the employee and guest activities, and improve the ability to recognize the criminal activities.
  • Preparedness and an updated emergency plan with managers' awareness will help the hospitality industry to provide the necessary resources, as well as effective training to avoid or minimize risks. Safety surveillance and security systems are very important to save guests' lives and hospitality properties. These factors can also be used as a marketing tool for guests and meeting planners. Finally, it's very important to understand the crisis emergency frameworks to mitigate effects and be well prepared before the crisis strike, and furthermore, to minimize losses during evacuation when the disaster happens.
    • lvela051
      lvela051 on 11 Jul 18
       
      What can be done.
  • susceptible to epidemics movements,
    • lvela051
      lvela051 on 11 Jul 18
       
      Word of mouth is a big marketing tool that can either hurt of help an industry.
  • Hotels should issue a check-list concerning a hotel’s vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning).
  • This will transmit a positive image: hospitality may gain a lot by using its safety and security as a marketing tool to attract more tourists to the destination.
  • anonymous on 30 Oct 16
     
    This article was very interesting and it was about how safety security is very important to the hospitality industry. This article also explained how a study shows the safety and security systems work in the hospitality industry. They also said that it is very important to update the emergency plan because you never know when something going to happen in the hotel and you always have to be ready for anything. This study just showed how an effective information system could prevent and being well prepared can definitely help prevent any emergency.
  • lvela051 on 11 Jul 18
     
    The article is a study that was conducted in regards to the security management within a hotel and how an effective security system can help in preventing accidents or emergencies from occuring. The main priority of a hotel or any establishment, besides the service provided, is having an effective emergency plan set in place to be able to respond and overcome a crisis. International hospitality being a focus over the recent years, has suffered crises, risks, and disasters causing negative impacts on tourism and the community. Hotels should "issue a check-list concerning a hotel's vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning)." Another part of the plan is to focus on the loss prevention aspect of a hotel by implementing information technology to secure or improve security. On technology mentioned was biometric to increase the hotel information system and also to help reduce cost and improve the way we recognize criminal activities. With the hospitality industry being one of the most vulnerable industries to crimes and disasters, it is important to recognize, improve and update the plans set into place to ensure accurate information. While it's impossible to say that these preventions are going to stop these problems from happening, it can help other learn about the proper steps to handling these situations. I personally think that as much as employers suggest different way, it's the job of the loss prevention team in every industry to construct a plan that address as many issues and conduct trainings that would help to prepare us for these occasions. Trainings are going to be the best way to properly analyze a problem and improve on the emergency plan set.
tgore002

E Commerce - Changing Business Trends - 0 views

www.managementstudyguide.com/mmerce-and-business-trends.htm

hotel software business hospitality technology travel tech

shared by tgore002 on 04 Apr 19 - No Cached
  • Organisations were traditionally product oriented. With times and changing environment they grew to understand and appreciate the need to be Customer centric and Customer relationship management became a key focus area.
  • Business Managers of today are living in challenging times. Business targets had never been stiffer, work pressure and managing the complexities of competition is keeping them on their toes all the time. Today, success or failure of a business and the Organisation is dependent wholly upon the Organisation’s ability to be flexible and to respond to the external changing environment. Only those who are able to adapt to the changes and those who are able to assimilate and learn from tomorrow’s technology are able to run the race. Digital technology has changed the rules of business game.
dbonn009

FAQ - Tortuga Music Festival - Fort Lauderdale, FL - 1 views

www.tortugamusicfestival.com/faq

shared by dbonn009 on 01 Apr 19 - No Cached
  • dbonn009 on 01 Apr 19
     
    This webpage explains how attendees can update their electronic wristbands with payment information to attend the festival cash and/or card free. No liabilities mean a better time and less distractions!!
vmorr026

The Importance of an Online Event Management System - Online Event Management System - 0 views

onlineeventmanagementsystem.com

shared by vmorr026 on 11 Oct 17 - No Cached
  • Event organisers are continually appreciating the benefits of an online event management system such as an event management software. Organising an event is not an easy task, especially if the target audience is of a substantial size and if there are many teams involved during the execution phase. For this reason, automating the processes found in the event planning life cycle is a godsend to organisers who are still using old school methods. An online management system practically automates the organising process and leaves lesser room for human error. You may want to know the latest technologies and focus on an event planner software.
  • Modules of Online Event Management System An event organiser should be privy to the following modules of online event management system: 1.) Event Website
  • 4.) Event App Fourth, a highly effective system is customised for mobile use. Many event organisers are currently looking into the benefits of a dedicated event app or an onsite check-in app that facilitates faster registration and attendee entry into the venue. 5.) Online Payment Fifth, a good online event management system will also allow for online payment collection. Gone are the days when event organisers have to process checks and money orders paid by confirmed attendees. Today, with the use of debit or credit cards, attendance confirmation becomes a matter that can be settled in a few minutes.
  • ...2 more annotations...
  • First, since most event processes can now be done virtually, except perhaps for attendance, a good online event management system should allow an organiser to create a customised website tailored specifically for an event. With the rise in social media, it has become very easy to share website links and thus any event website can therefore be very accessible to target attendees. 2.) Reliable Email System Second, an online event management system should allow for the simplification of the emailing system. Should social media not be enough to lure a target audience into a website, an emailing system comes in handy in a way that organisers can practically tap their networks by simply sending out invitations by electronic mail. Confirmed guests can also be easily updated or given notifications through this system. 3.) Online Ticketing Third, taking part of the modules of online event management system, is the ability of organisers to pursue online ticketing. Purchasing tickets online is now easier than ever since interested parties can simply choose from a different array of tickets to match their budget and interests. For a concert, for example, this module can greatly help in making sure attendees get their preferred seating or area during the concern date.
  • Those are only some of the modules and characteristics that an event organiser should look for in an effective online event management system.
  • vmorr026 on 11 Oct 17
     
    Organizing an event can be challenging and time consuming especially when there's no system that provides a lot of resources. In this article, there's an emphasis on the significance of event management system. Having this type of system can lessen the pressure and minimize human error. There are multiple various of event management system that a company can choose from. This topic briefly pointed out the necessary and basic things to consider when it comes to online event management system for an effective and efficient outcome.
  • Rachel Rodriguez on 12 Oct 17
     
    As an event professional I know very well how significant is to have a great event management software to back you up. The daily tasks become easily accomplished so that the main focus can be the event and not the tools on how to make it easier. This article stressed the importance to update from traditional way of working to allowing the use of technology to facilitate the event planner job. Thanks for sharing.
tricc003

How Wearable Technology Is Transforming Event Management - 0 views

insights.samsung.com/...-transforming-event-management

technology hospitality events

shared by tricc003 on 17 Feb 19 - No Cached
  • Many event planners continue to rely on older methods such as in-person registration and surveys to monitor attendance and gather feedback from guests, limiting their insight into the real-time status of events.
  • According to IDC’s latest forecast, the wearables market is expected to grow by 8.2 percent throughout 2018, escalating to double-digit growth in 2019 and beyond — and smartwatches are leading the charge.
  • Wearables offer an unprecedented balance of digital access and personal contact, because they can deliver quick nuggets of must-have info in a controlled environment, instead of sending guests to their phones — which incur all sorts of distractions from the event.
  • ...3 more annotations...
  • Secure access: Wearables can also be programmed to act as electronic door locks for more secure access to hotel rooms. Guests no longer have to dig through their pockets to locate a key card.
  • Attendance: Event organizers can gain precise info not only on the number of people attending sessions and activities at an event, but who they are: VPs, women aged 18-35, or any other demographic collected at registration.
  • Concierge/VIP: Event organizers can deliver enhanced VIP treatment by tracking honored guests’ movements and greeting them with everything they need, wherever they go in the event space.
  • tricc003 on 17 Feb 19
     
    Events and event planners can use wearable technology like smart watches to maximize the experience of the attendees as well as gather data. One use for wearable technology at events would be secure transactions. This would allow guests to update their payment credentials and use their band for easy payment. Hilton used a wearable device at their Hilton America' Leadership Conference and saw great success.
anonymous

HITEC Wrapup - Guestroom Energy Management Innovations Grab Most Attention :: Hospitality Trends - 0 views

www.htrends.com/trends-detail-sid-100655.html

Back in June companies attended HITEC the lodging industry's leading trade show. At this event about 400 exhibitors came to show off their technology. Several of them had same ideas when innovations. They were all focused on creating programs and systems

shared by anonymous on 07 Feb 19 - No Cached
  • The following is a summary of the HITEC announcements having some type of “green” connection:
  • INNcontrol 5 energy management and guestroom automation control system.
  • INNcontrol 5 gives hotel operators better insight on how to optimize energy use by generating historical trend reports on room usage, seasonal fluctuations and other factors.
  • ...21 more annotations...
  • The INNcontrol 5 system provides the open data exchange platform for Internet of Things (IoT) integration with centralized electronic locks, property management systems, in-room entertainment and other systems. INNcontrol 5 is also an entry point for consolidated Alexa voice control of compatible HVAC lighting, drapery and, amenity controls.
  • Honeywell also debuted and demonstrated its new Spectre guestroom solution that merges smart thermostat technology with guestroom lighting controls. Spectre combines Honeywell’s e7 occupancy-detection wireless thermostat with intelligent, programmable wall outlets and lights to extend energy savings to guestroom lighting. The thermostat senses when guests enter the room and instantly communicates with lighting controls via a 2.4GHz RF to activate a “welcome” environment. When the room is unoccupied, the lights and outlets are turned off within a 30-minute time period to save energy.
  • For hotel owners, the data and analytics supported by Honeywell Sentience and displayed in INNcontrol 5 helps make properties more energy efficient. For operators, artificial intelligence enabled by Honeywell Sentience can predict heating, ventilation, and air-conditioning problems before they occur.
  • Telkonet, Inc., creator of the EcoSmart platform of intelligent automation solutions, announced the release of its Symphony commercial IoT platform. Some of the key highlights of Symphony’s capabilities include the ability to see all room devices, including door locks, lighting, mini bars, shades, etc.
  • Just prior to HITEC, SONIFI Solutions announced a collaboration with Telkonet, Inc. to make hotel rooms smarter and more connected, by combining energy management solutions with in-room guest entertainment systems. Guests have the ability to change in-room environmental settings via SONIFI’s STAY Interactive Television interface.
  • Evolve’s New Evolve Guest Interface
  • a simple, yet powerful device that enables guests to control in-room climate, lighting, shading and drapery, as well as other functions to increase efficiencies for both guests and staff.
  • The eGI consolidates devices such as the guest-controlled thermostat, special devices for lighting and shading control, IoT gateway, USB charger, alarm clock, and platform for Guest Services applications—all within the device.
  • CIRQ+ & Its ‘Smart Room for Smart Guests
  • Mode:Green, a company focused on hospitality, specializing in technologies, including: HVAC, lighting, video surveillance systems, television, audio and voice on demand, motorized shading, Wi-Fi and networking, door locks, and more.
  • Verdant EI Energy Management
  • The system continuously analyzes changing conditions in each room—occupancy, temperature, humidity, weather, etc. and adapts in real time.
  • When hoteliers subscribe to Verdant EI, a dedicated energy management expert is assigned to the property with a simple goal in mind: monitor the Verdant system 24/7 and maximize energy savings.
  • Amana expanded on its guestroom energy management system with its new DigiWatt system that can control virtually any electrical circuit in a hotel room. Using a DigiSmart occupancy sensor to determine if a room is unoccupied, the system can shut off power to virtually any 115 volt non-critical electrical circuit(s) that are predetermined during design and construction.
  • INTEREL’S Guest Room Management Solutions
  • The Water Management System delivers precise digital water controls and enables the property or brand to set water flow and temperature policies. Guests can control multiple water outlets through one touch panel.
  • Site 1001 can monitor a building’s water supply system and warn when it detects a leak or conditions favorable to bacterial, viral or parasitic agents.
  • wireless control of temperature; smart LED light; instant-on alarm clock; Wi-Fi (ZigBee, Zwave); thermal occupancy sensor; Bluetooth speaker and Hi-Fi audio; 120 V AC and USB 2.1A charging plugs with optional (Qi) wireless charging; hotel services; and more.
  • AspirEnergy, an energy solutions company, was on hand to help commercial properties increase long-term value by reducing operating costs through sustainable solutions. AspirEnergy offers many services—ranging from lighting retrofits to energy management systems to assistance with renewable energy systems and energy procurement.
  • Coway USA, Inc. its Airmega and Aquamega air and water filtration systems. The Airmega includes a pollution sensor to show the air quality in real time.
  • When the air quality in the room remains good for 10 minutes or more in Smart Mode, Airmega conserves energy by shutting down the fan.
anonymous

Lock it Down: Hotel Security Trends - Lodging - 0 views

lodgingmagazine.com/-it-down-hotel-security-trends

shared by anonymous on 28 Jun 17 - No Cached
  • Over the years, guests have watched hotel security become more comprehensive and technologically advanced. Cameras, electronic door locks, and digital room safes are all now standard fare.
  • kingleo7 on 28 Jun 17
     
    This article is about new security technologies that are being added to hotels. This technology is a keyless entry which allows guest to check-in to their rooms without stopping by the front desk. With this system, a guest is able to lock and unlock their doors, and it also tells the guest if someone enters the room without them being there. The article also goes into other technological advancement hotels are taking to ensure guest safety.
  • anonymous on 20 Mar 18
     
    This article speaks about the security concerns that have been increasing in the hospitality industry and what trends have been emerging to combat the security concerns of the hotel in regards to their guests; specifically, mobile keys - instead of key cards.
anonymous

Why mobile key is taking over in hotels | Hotel Management - 0 views

www.hotelmanagement.net/...-mobile-key-taking-over-hotels

technology hospitality hotel software business tech travel mobile solution

shared by anonymous on 16 Jan 19 - No Cached
  • Adoption of mobile locks in the hotel marketplace continues to rise unilaterally across all segments
  • most magstripe locks are nearing the end of their useful life and the recurring maintenance issues that arise are causing hotels to seek replacement options
  • “Mobile applications that allow a guest to directly access a hotel room provide more convenience and result in improved guest satisfaction,” said Michael Cline, Salto Systems' VP of hospitality sales. “In many cases, the guest can skip the check-in line at the hotel’s front desk and go directly to their room.”
  • ...3 more annotations...
  • Overall, hotel companies exploring mobile keys are seeking to drive guest loyalty and direct bookings, plus improve efficiency so staff can spend more time offering premium guest services. “With mobile access gaining traction, we sees opportunities to further enhance the guest experience and make their arrival even more seamless by enabling access to parking garages and elevators
  • The biggest challenge involved in replacing hotels locks is the cost and concern over the "future-proof" features of new locks
  • The future of hotel door electronic lock technology is the ability to improve the guest experience and to make hotel operations more efficient.
  • anonymous on 16 Jan 19
     
    With the success of having mobile locks for our homes and even our cars, it's no wonder hotels are adopting the technology as well. Technology advances quickly, and like any business hotels must do the same, they're constantly refurbishing rooms and implementing new things to better serve their guests and a mobile lock would be no different. Having keys on a guest's phone would improve efficiency for hotel management because they wouldn't need to replace a lost key, and guests would no longer need to wait in a line to check in, just head up to their room as soon as they get there. This allows hotel staff to use that extra time to ensure guests get even better customer service. Mobile keys do possess a few problems in that, unless a guest is loyal to a particular hotel chain or unless they travel a lot, they might be unwilling to download an app just to be able to get into their room. This can be circumvented by designing an app that can do more than just open their room door such as making/changing reservations, making spa appointments, allowing gym/pool access, and being able to call for a bellboy, and getting help from the concierge. While not quite there yet, mobile door locks will let hotels know more about their guests and how to "better manage assets and the workforce with predictive analytics" that could be used to make guests experiences better and more likely to turn them into repeat guests.
dbonn009

With a History of Technology Innovation, Vail Resorts Launches Digital Mountain Assistant | - 0 views

hoteltechnologynews.com/...hes-digital-mountain-assistant

shared by dbonn009 on 21 Jan 19 - No Cached
  • dbonn009 on 21 Jan 19
     
    Vail Resorts is implementing technology into their ski resorts through Emma, or Epic Mountain Assistant. Emma is an app that skiers can use for various information regarding the ski slopes. Some of the main features Emma will help its visitors with are real time wait lines, electronic lift passes, weather conditions, ski school, and rental options. Additionally, if Emma cannot answer a guests question, she will connect the gust with an employee and will then update her database with the information that she did not know.
miamigol

HRIS technology trends and next-generation needs - 0 views

www.comparehris.com/ends-and-next-generation-needs

technology hospitality software business tech solution

shared by miamigol on 22 Nov 18 - No Cached
  • miamigol on 22 Nov 18
     
    HRIS (human resource information system) is a human resources software that allows for electronic HR activities. According to the article, the interest in core HRIS software remains strong as more companies move away from in-house/on-premises solutions. Yet, the article indicates some HRIS systems are aging and need to be updated. Although these programs may be well engineered on the IT side, they lack potential on the side of evolving Human Capital Management (HCM), Talent Management (TMS), and Enterprise Resource Planning (ERP). Therefore, Employers of all sizes are pushing for new HRIS design and direction. Despite the current benefits, companies are looking for more than record keeping. A well designed HRIS program should do more than just upgrade and integrate core and cloud-based performance, and Enterprise Resource Planning (ERP) with HRMS. The author indicates the new generation of HRIS programs should be able to align data with the ability to track and manage workers external to the organization.
Henrique Rodrigues

Top 20 Green Tech Ideas - TIME - 0 views

content.time.com/...030137_2030135_2021657,00.html

shared by Henrique Rodrigues on 11 Feb 18 - No Cached
  • High-tech may have a clean image — all smooth-edged iPhones and liquid crystal displays — but the elements that go into mobile phones, computers and TVs can be polluting to the environment and dangerous to human health if incorrectly disposed of.
  • But there are ways to recycle e-waste, reducing the need to mine more of the metals that go into high-tech items, and preventing the environmental consequences of poorly processed electronics.
kgill017

Event Technology Impacts Every Aspect of Meetings But Needs Wider Adoption - 1 views

skift.com/...tings-but-needs-wider-adoption

shared by kgill017 on 07 Nov 16 - No Cached
  • kgill017 on 07 Nov 16
     
    This ariticle discusses the impact that event technology applications and discusses some services that can produce account based information and other data useful to meeting planners. It emphasizes that although many planners are using electronic RFP's the biggest issue is response time. It also mentions Zenvoy as a method of like minded people to connect.
bdolman

5 Ways to Bring Your POS System into the "Green" Era - 0 views

smallbusinessesdoitbetter.com/...ays-bring-pos-system-green-era

shared by bdolman on 07 Feb 18 - No Cached
  • bdolman on 07 Feb 18
     
    With regards to green technologies and increasing sustainability in the hospitality industry, hotels are incorporating point of sales systems through both a cost effective and "going green" standpoint. There are numerous solutions in terms of upgrading, migrating or improving the point of sale system to a greener, more efficient technology. According to the article, "Even if you don't want to entirely replace your system, there are still some energy efficient changes you can adopt. For instance, you can make sure your system goes into sleep mode when it's not in use or you could upgrade to more energy efficient fan-free terminals". Cloud based point of sale systems are easily upgradable and can lead to energy efficiency. Additionally, any improvements on the system will ease and reduce guest frustrations. Hotels can also incorporate additional procedures that reduce unnecessary costs. For example, instead of printing out paper receipts which require toner and paper, electronic receipts are the preference for both the business and the guest. Not only is this effective for hotels while checking out, but it is also a useful tool for kitchen and bars, not having to print the orders, but instead having a digital order screen. Migrating to paperless books is also a sustainable approach. I think that the hospitality industry can shift towards a sustainable mindset through different approaches and timelines. While some hotels may invest heavily at once to a new, more sustainable POS, others may migrate step by step. This depends on the budget, goals and direction of the hotel. Ultimately, I think this offers a great benefit for both the guest and the company
glope143

Can Disney's Magic Bands be Hacked? - MouseChat.net - Orlando News & Reviews | Disney World | Disney Cruise Line | Disneyland | Universal Studios - 0 views

mousechat.net/disney-magic-bands-security

technology RFID hospitality security

shared by glope143 on 11 Jun 18 - No Cached
  • While it is still certainly possible to potentially clone a MagicBand (and thereby gain access to protected resources by impersonating the original band holder), the fact that the band operates on the 2.4 GHZ frequency inherently presents some challenges to any would-be malicious users. Admission to the parks is fairly expensive (Fig. 5) and the cost of the hardware required to conduct such a cloning attack far exceeds the cost of a legitimate day pass. For the attack to even be considered economical, the malicious user must clone many passes over time.
    • glope143
      glope143 on 11 Jun 18
       
      This paragraph brings up an interesting point when it comes to the security of Disney's RFID MagicBands. The primary information on the Band itself that could be most "easily" accessed if cloned is a ticketed theme park entrance. The author believes the chances of this happening are slim to none given the amount of theme park entrances that would needed to be stolen in order to justify the cost of expensive RFID cloning hardware. For arguments sake, should a hacker clone a MagicBands individual RFID code there are still a variety of hurdles to cross before being able to walk away unnoticed. Since every RFID code is individualized, should the Band that was hacked enter the the theme park prior to the duplicate, the duplicate will be stopped and questioned by security. There are also bio-metric scanners in the front of each entrance that require the scanned fingerprint to match that on file. Should the fingerprint scanner fail, a cast member with access to the original MagicBand owner's photograph will deem the duplicate band a fraud.
  • Part of the MagicBand system allows guests to make purchases with the band at specific registers provided they have tied a credit/debit card to their account via an external process. This can be seen as a very big convenience to guests who do not wish to continually use their cards to make purchases while in the parks, or for those who find themselves wishing to buy merchandise when they had not initially anticipated in doing so and do not have their wallet/purse/money clip in their possession. Yet in order to make purchases, a user must first swipe their band against a specially designed reader (Fig. 6) and subsequently enter a matching PIN number. Even if our malicious user had an RFID token that was a working clone of a legitimate one, it is somewhat unlikely he would be able to successfully guess the matching PIN number within a reasonable number of tries in one sitting before the cashier would begin to get suspicious.
    • glope143
      glope143 on 11 Jun 18
       
      One of Disney's star features for their MagicBands is the ability to go hands-free throughout their vacation by having everything necessary stored on one device, including credit card information. This gives guests the ability to make purchases across the Resort without the additional moral barrier of having to remove their wallet from their purse or pocket. Should a MagicBand be misplaced, or duplicated as in the context of this article, a four digit code is still required to make purchases with the credit card on file. This code is not available for viewing on the band and cannot be changed though any means besides visiting the front desk with property identification.
  • While multifactor authentication certainly adds to the security of the system in a significant way, biometric  hardware is not flawlessly reliable. Florida is a rather humid place [5] which inevitably affects the performance of sensitive electronic hardware like fingerprint readers. To address this issue and counteract the likelihood of the system presenting users with false negatives, it would be fair to assume that the fingerprint readers themselves are configured to fail open (ie, when in doubt, allow entry). This gives malicious users the potential benefit of knowing that they merely need to intentionally cause the reader to malfunction to be granted access. Social engineering could also potentially play a factor in the exploitation of the MagicBand system by using Disney’s own customer-service policy against itself. Suppose our malicious user is successfully stopped dead in his tracks at the gate. He has been beaten to the entry gate by his victims and has lost the calibration race; there is no hope the machine will accept his cloned band. Yet he scans it anyway, and is denied access immediately. He knows he will not gain entry, but he continues to scan it. The employees at the gate attempt to help him, scanning his band for him, fiddling with the machine, etc, all to no avail. Yet a large line is beginning to form behind him.
    • glope143
      glope143 on 11 Jun 18
       
      This article does a great job at playing devil's advocate in the situation of MagicBand cloning and creates a sound argument at what could happen should a hacker attempt to enter a Disney park with a previously used RFID code. As someone to frequently visit's the Disney theme parks, I would not be surprised if a cast member simply waved a guest through in order to avoid a line back up, especially during peak season times.
  • ...1 more annotation...
  • Despite the inherent arms-race between malicious users and system security mechanisms, overall the MagicBand system seems to hold up under scrutiny and is fairly well designed. The high cost of the hardware required to compromise the system via an RFID cloning attack combined with the multifactor authentication process provides sufficient layers of systematic defenses; even the most judicious adversaries may still fail to successfully thwart system security.
natyangel

How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 1 views

hospitalitytech.com/how-it-can-go-green

shared by natyangel on 25 Sep 17 - No Cached
  • In the world of information technology (IT), the green movement is taking shape.
  • Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste).
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • ...13 more annotations...
  • The environmental focus is here to stay and must be embraced.
  • Clearly, hotels and resorts are in the business of making money, but they must do so in a conscientious manner
  • The focus on sustainability or "going green" is quickly becoming a major trend. But let’s face it, being environmentally conscious is the right thing to do, and it should be a business imperative for everyone. After all, a significant portion of the hospitality and tourism industries rely on the natural beauty and desirability of destinations: beach resorts, mountain ski lodges and canyon-land ranches
  • Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization: This means having applications which share a common server rather than each application hosted on a separate server.
  • There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices.
  • Using IT responsibly and effectively to reduce energy, water and paper consumption: Energy management systems are effective at controlling guest comfort while saving energy consumption and costs.
  • Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts: Many electronic firms offer responsible recycling programs for used hardware. Technology can also be utilized to assist in the recycling process
  •  Digital marketing practices: Using digital media instead of print media is a great way to save money while reducing the impact on the environment. By tapping into social media, you can let guests be involved in green practices and spread the word virally about all the good the organization is doing
  • There is a growing environmentally conscious market, a profitable segment to tap
  • .    Educate employees and guests to improve awareness of environmental issues and green practices in your organization and the industry.
  •    Conduct an energy audit to see where and how energy is being consumed and to establish a baseline. Continue these audits on a regular basis.
  • Seek suggestions from employees and guests, and offer rewards for ideas that get implemented.
  • Celebrate and market key successes
  • denisedantas on 25 Sep 17
     
    This article emphasizes the positive and negative aspects of the hospitality industry adopting to sustainable practices. It recognizes that this industry is in the business of making money, while appoints the importance of doing so conscientiously, respecting the environment. It shows the steps that the organizations should take on its journey to action. I believe that sustainability should be a business imperative and not a lifestyle choice, as the sustained interest among consumers in tourism products and services are continuously increasing. That should be beneficial for the organization, positively affecting the operating revenue.
  • ...2 more comments...
  • ruchit0622 on 01 Oct 17
     
    The articles describes, how technology helps a hospitality firm in conserving non renewable resources. It focuses on sustainability of hospitality industry. The article describes one interesting point, educate the employees and the guest, employees and guest are the pillars of any hotel. If they understand the concept of going green, it would be easy for the organization to conserve energy. use of E marketing by the hotels has reduced the use of paper, which mean many trees are being saved from getting cut. Use of recycle bins by the firms makes people aware of the waste which an be recycled should be disposed off separately. The use of tablets in the rooms is another way which the hospitality firms have adapted to go green, it not only saves paper but also gives a new amenity in the rooms.
  • bdolman on 05 Feb 18
     
    The emphasis on sustainability and going green is everywhere, including hospitality and tourism industries. Within the scope of information technology, there are numerous opportunities to becoming greener and more sustainable both in the short and long term. First, using IT responsibly and effectively to reduce energy, water and paper consumption are advantageous and can also be seen as consumer driven. For instance, if a hotel offers a guest the convenience of controlling temperature through their smartphone or using their smartphone as the room key, not only is the hotel becoming greener but also the guest will appreciate these value added features. Instilling technology practices such as Energy Star compliance will lead to less consumption. Additionally, addressing the issue of e waste and creating recycling technologies to reduce environmental waste and impact adds on to the sustainable strategy. Lastly, with the growing environmentally conscious effort, creating marketing strategies to promote green practices improves the company's image, increases awareness on becoming more sustainable, and educates the public on becoming greener. It takes time, as employees need to be trained in order to become aware of environmental impacts (such as printing less paperwork and shutting off a printer when idle), track energy consumption, and instill these behaviors on a day to day basis. According to this article, it was noted that " for many guests, particularly Millennials, environmental stewardship is a key topic that resonates with them. It has become one of the decision-making criteria used to select companies in which they do business, including hotels and resorts". I believe that sustainability and the promotion of green practices is not a fleeting trend, but rather it is a change in mindset in which younger generations appreciate this adopted conscientious value.
  • gabybilk on 26 Sep 19
     
    The article discusses the many ways the IT world is finding new ways to be sustainable in the hospitality industry. Changing the way a hotel runs by introducing e-mails to guest and other companies to reduce the paper flow or allowing guest to do mobile check-ins can reduce a lot of paper waste. Also, having guest use their phones as key cards for their rooms can aid in avoiding wasting and needing to create key cards. By hotels having an energy saving system, they reduce electrical waste by having computers on low power consumption mode. One main thing the article mentioned that I personally see a lot of hotels doing is digital advertising. Instead of relying on paper advertisement, hotels rely heavily on ads on social medias, facebook, google, and third party vendors.
  • natyangel on 30 Sep 19
     
    This article discusses the IT green movement that has been in action since the rise of technology and ways on how IT can go green. Some opportunities in the green IT movement include the following: - Using IT responsibly and effectively to reduce water, energy, and paper consumption. This gives IT teams to take advantage of a few technical enhancements within their hotels to provide key cards available on smart phones, email to reduce paper, and digital signage. - Deploying effective technology practices such as Energy Star compliance to shut down computers automatically after periods of inactivity and server virtualization. This would mean for everything to be on one common server, and companies can save money on computer hardware and power consumption. - Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts. This could be implementing by introducing a safe recycling system for used hardware. - Digital marketing practices. This could be like using digital media to save money or using social media to encourage guests about the green practices that the hotel is implementing. - Marketing strategies to report and promote green practices. This could be having the business properly use marketing strategies to target these environmentally conscious market and find ways to promote green practices to this market segment. These are all very effective ways for IT teams to go green within their hospitality businesses. These green IT projects will need approval from top management and investment in time and resources.
tttiiinnnaaa1997

E-Waste Creates Economic, Environmental Problem for Developing Nations | Voice of America - English - 0 views

www.voanews.com/...tal-problem-developing-nations

technology hospitality solution green

shared by tttiiinnnaaa1997 on 21 Sep 19 - No Cached
  • tttiiinnnaaa1997 on 21 Sep 19
     
    Electronic waste is more than an economical problem. It also affects the health of millions of people who make a living by stripping out the waste dumped in their countries. Environmental experts say it will take new funds and manpower to solve the problem, by establishing safe recycling facilities and curbing illegal exports.
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