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espence13

About Global Distribution Systems (GDS) and Travel - 0 views

  • Global distribution systems (GDSs) are computerized networks/platforms that centralize services and provide travel-related transactions. They cover everything from airline tickets, to car rentals, to hotel rooms, and more. Global distribution systems were originally set up for use by the airlines but were later extended to travel agents. Today, the systems allow users to purchase tickets from multiple different providers or airlines. Global distribution systems are also the back end of most Internet-based travel services.
  • To see how global distribution systems work, take a closer look at one of the largest—Amadeus. Amadeus was created in 1987 as a joint venture between Air France, Iberia, Lufthansa, and SAS and has grown considerably over the past twenty-five years.
  • There's no doubt that global distribution systems will play an important part in the travel landscape for many years to come, but their traditional role is changing and being challenged by all the changes taking place in the travel industry. Two important considerations impacting the role of global distribution systems are the growth of online travel websites that offer price comparisons and the increased push from airlines and other travel service providers to encourage consumers to make bookings directly via their websites.
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  • While such changes will definitely impact the future growth opportunities for global distribution systems, there will continue to be a role for them as they evolve to meet the needs of travel planners, travel websites, airlines and groups of individuals.
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    Global Distribution System (GDS) is a system operated by an organization that empowers automated exchanges between travel specialist organizations for mainly airlines, lodgings and vehicle rental organizations and travel agencies. Travel agencies generally depended on GDS for administrations, products and rates so as to provision travel related administrations to the end consumers. A GDS can connect services, rates and bookings uniting items and services over every one of the three travel segments: i.e., aircraft reservations, hotel reservations, vehicle rentals. The biggest global distribution framework is Amadeus. GDS is not the same as a PC reservations framework, which is a reservation framework utilized by the specialist organizations also known as vendors. Essential clients of GDS are travel specialists both online and office-based to reserve spot on different reservation frameworks kept running by the sellers. GDS holds no inventory; the inventory is hung on the merchant's reservation framework itself. A GDS framework will have constant connect to the merchant's database. For instance, when a travel office asks for a reservation on the administration of a specific carrier organization, the GDS framework courses the demand to the proper aircraft's PC reservations framework. This empowers a travel specialist with an association with a solitary GDS to pick and book different flights, lodgings, exercises and related administrations on every one of the merchants working in a similar course who are part of that GDS network. There's no uncertainty that global distribution frameworks will have an imperative influence in the travel landscape for a long time to come, yet their conventional job is changing and being tested by every one of the progressions occurring in the travel business. While such changes will affect the future development open doors for global distribution frameworks, there will keep on being a job for them as they advance to address the issue
lderi004

For an Excellent Attendee Experience, Event pros Need to Embrace Event Technologies | MarTech Advisor - 1 views

  • Gone are the days when event planners conducted venue research offline, manually updated registration numbers in spreadsheets, and relied on post-event surveys to measure success.
  • Not only does it empower event planners to be more effective and efficient, it’s also redefining the attendee experience.
  • To achieve this goal, event marketers rely on communicating relevant content to prospects and registered attendees to pique or maintain their interest.
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  • A mobile device, more specifically an event app, can act as an information hub for all things related to the event, including agenda updates, session breakouts, news, and promotions. It can also be used to encourage attendee engagement through proprietary content, peer networking requests, social sharing, and more.
  • registration and onsite check-in go hand in hand. If planners don’t use an effective registration tool with robust data management software, it stands to reason they probably won’t have a smooth check-in process either .
  • Using event management software that has email marketing integrated with prospect and attendee lists, as well as an event app, will give an event marketer an advantage.
  • Start small by selecting one or two metrics, such as technology and its relationship with attendee satisfaction, to track throughout the event’s lifecycle.
  • Evaluate and diagnose the areas where technology can drive improved attendee satisfaction and engagement.
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    I found this article very interesting, as it touched upon certain pros for events to embrace event technologies, such as event registration software. As mentioned in the article, nowadays, nothing is done manually. Therefore, updating registration spreadsheets, or surveys manually just slows down any process. Additionally, if planners do not plan for a good registration tool, or process, they will definitely not have a smooth check-in process. With technology softwares, like event registration, allows for event planners to have a more efficient experience, as well as, for the attendees. Moreover, these softwares even allow for word of mouth, through social network sharing; giving a greater advantage for attendee show up. Overall, with technology softwares events can run much smoother, and also, allow for tracking of attendee satisfaction, in order to find any improvements for future events. Depending on the event, an event software can surely be a win-win for both the planners and the attendees. 
jnoll001

Hackers steal casino's customer data via connected fish tank | Internet of Business - 4 views

  • According to a post from www.bestuscasinos.org, rather than gaining access to the vault of the unnamed establishment, hackers were able to pinch the casino’s high-roller database after gaining access to its network via the smart thermostat in a fish tank in the lobby.
  • “The attackers used [the connected thermostat] to get a foothold in the network,” said Eagen. “They then found the high-roller database and then pulled that back across the network, out the thermostat, and up to the cloud.”
  • “There’s a lot of IoT devices – everything from thermostats, refrigeration systems, and HVAC systems, to people who bring their Alexa devices into the offices. There’s just a lot of IoT. It expands the attack surface and most of this isn’t covered by traditional defences,”
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    I find this to be an incredibly fascinating story, and borderline embarrassing for the company involved. However, it highlights just how something as simple as a connected thermostat within a casino fish tank left an organization vulnerable to a data breach. Additionally, I see this foreshadowing the immense importance IT infrastructure security will play within organizations in our time.
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    I hope this company had that Cybersecurity insurance. As the previous student noted, it is amazing how creative data breaches can be. Hospitality companies will be at a crossroads soon, as new technology is constantly introduced and implemented on the daily. It will be important to have a strong system in place to protect data from hackers in general. Moving forward, perhaps companies will have to do thorough research on technological products they use and how they can be a potential threat. So the company can strengthen their data security measures to avoid additional attacks in the future.
anonymous

Telecommunications Equipment for the Hospitality Industry - 3 views

  • In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority
  • Purchase hospitality telecommunications equipment that meets your needs and is easy to use Before purchasing your in-room telecommunications equipment
  • Choose a hotel telecommunications equipment supplier offering a secure and reliable messaging system A good hospitality messaging system covers a wide range of services to guests, such as voicemail, wake up calls, and general information messages
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  • Use the proper lodging telecommunications equipment to provide for a wide range of Internet demands Some guests may only wish to stay connected with friends and family via email. Others may have a job dependent on reliable and data rich communications with their home base.
  • Determining appropriate telecom equipment for the hotel industry is becoming more and more complex. There are many companies focused on providing telecommunications equipment for the hospitality industry, however you must first determine the best equipment to fit your needs.
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    The article describes about the importance of telecommunication in the hotel industry. It also mentions the importance of choosing the right equipment, so the guest is connected to their friends and family. It also provide us an information that it is necessary to have an appropriate vendor so there is no problem once the equipment is installed in the properties. The equipment should also provide a wide range of network which would support all of its guest staying in the hotel.
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    Telecommunication has become the forefront in the hospitality industry, and it is a increasingly a vital priority for customers. Whether guests travel for business or pleasure, they always want to stay connected to their family and friends. In order for the hotel industry to choose the right telecom equipment that will fit the customers needs but also the hotels needs, they need to the following; effective and user-friendly telecom equipment, reliable and secure messaging software, and ample but dependable internet access. Hotel guests want the ability to feel right at home or right and their workplace when they are staying on hotel property, so having the best equipment available to a guest not only in their hotel room but also in other areas, such as library, conference room, pool area, restaurant, or even a bar. The guest wants to feel like they are handling their work business with no software or network interruptions, no matter what area in the hotel they decide to work from. With technology being such a top priority in the hospitality industry or any industry for that matter, ensuring customer satisfaction and repeated business, will anticipate a clients needs.Most importantly, before purchasing your in-room telecommunications equipment, it's best to have a good idea of your current and future telecommunication needs. Telecom equipment for the hospitality industry includes a variety of options. The most cost-effective approach is to acquire equipment with only the options you need or foresee a forthcoming need for.
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    Telecommunication is becoming more important in hotels in general. Choosing all the right equipment and stuff is great but if you dont have a great network to run all this equipment to allow your guess to telecommute. This will allow meeting planner to coordinate events for those not able to travel to meeting and still get the necessary information from the conference there colleagues are attending. It be very interesting to see where this will go.
bdolman

Top 10 Communication Trends in Hotel Technology - 1 views

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    The article the "Top 10 Communication Trends in Hotel Technology" specifically summarizes the top trends on communication in hotel technology. Besides the mobile convergence, not only does the mobile aspect offer advantages such as a door key, remote check in, among other features. We see with all these Internet based connections, there is going to be a demand for bandwidth and the tendency will only grow. One of the major trends related to networks is toward the usage of SIP-DECT, a radio based network, which is widely used in Europe and becoming more popular in the United States. This offers mobility to employees, especially since many Hospitality employees are on the go such as housekeeping and concierge, so SIP-DECT is a great fit. According to this article, throughout the course of time, the role of technology in the hospitality industry and hotels themselves have increased drastically. "In many cases, they're becoming hubs of activity unto themselves. Most of this activity relies directly or indirectly on technology, making IT more important to hotel operations and the guest experience than ever before". IT is an effective tool to improve hotel operations and employee workload. The trends include having the guest's mobile device as a key, offering service automation, fixed mobile convergence, guest apps, battle for bandwidth, location-based services, tech lounges, SIP-DECT, Tech enabled meeting spaces, and social listening. Some are more obvious, such as offering a mobile app for guests to change their temperature, whereas there are others not as evident which include the SIP-DECT networking and maximizes their efficiency with a location-based service. In my opinion, the usage of mobile apps and Internet usage is on the rise, and hotels need to adapt to the increasing demands of its guests.
galca008

Green IT | Green Hotelier - 1 views

  • With the world becoming ever more reliant on IT, from computers and laptops to smartphones, the issue of how you make it more sustainable, in terms of reducing energy requirements and electronic waste, becomes ever more pressing.
  • In 2010, it was estimated that 360 million computers were manufactured. A computer is one of the most resource-intensive pieces of equipment, requiring over 10 times its weight in fossil fuels to make
  • The production of a computer requires 22kg of toxic chemicals, 240kg of fossil fuels and 1,500 kg of water. 80% of life-cycle energy use is accounted for before we even switch a PC on for the first time. Computer Aid International About 2% of the world’s total energy is consumed by building and running computer equipment. BBC Office equipment is the fastest growing energy user in the business world, consuming 15% of the total electricity used in offices. This is expected to rise to 30% by 2020. In the UK, the cost of running this equipment is estimated to be around £300 million annually and rising each year. Carbon Trust 200 million computers and 550 million mobile phones reached the end of their life in 2008.  Computer Aid International 50 million tons of e-waste was generated worldwide, but only 13% was recycled. US Environmental Protection Agency Reusing working computers is up to 20 times more energy-efficient than recycling them. Computer Aid International
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  • A data centre is a facility used to house computer systems and their components, and it can be far and away the biggest contributor to an organisation’s carbon footprint. A data centre’s life expectancy is relatively long so it is imperative it is built to the highest standards in terms of efficiency as any excess energy use will lead to significant cost implications over the years.
  • 1. Build the most energy-efficient data centre possible. This will save energy and costs over its lifespan. 2. Only get the data storage capacity that is currently required and forecast for the lifespan. Many data centres have excess capacity that burns energy (and therefore costs) unnecessarily. Don’t have servers or equipment that will not be used. 3. Cooling data centres. Traditionally cooling has been done by air circulation, which is very inefficient. Larger data centres already use other technologies to cool more efficiently, such as water cooling. 4. Virtualisation technology. Improve your system’s resource utilisation through virtualisation technology. Virtualisation is the creation of a virtual (rather than actual) version of something, such as an operating system, server, network, etc. and allows a single user to access several physical devices on one terminal. A computing device dedicated to an individual member of staff or allocated for one software application is highly inefficient and expensive. Virtualisation consolidates resources, requiring less power and cooling. 5. Consider cloud computing. This is a location-independent IT service, typically available over the internet, where shared servers provide resources, software and data to computers and other devices on demand, increasing IT capacity and capabilities without an organisation having to invest in new infrastructure. Keeping data virtually, or “in the clouds”, means less information stored on IT systems and therefore less energy being used to run the systems. Systems such as BT’s Virtual Data Centre, a hosted data centre that enables businesses to create, deploy, monitor and manage their own service through a self-service portal, claim to offer savings of up to 40% of the total cost of running one’s own data centre as well as reducing the space required, the level of emissions produced and the power consumed.
  • 6. Measure and monitor power usage. Once you know what’s using the power, focus on why and whether it’s possible to reduce consumption.
  • 1. Upgrade. Before buying new, investigate options to upgrade with the latest energy-efficient components to extend appliances’ working life and efficiency. 2. Green labels. Look out for the certification labels denoting more energy-efficient equipment, from Blue Angel in Germany to TCO in Sweden and Energy Star in the US (see below). 3. Screens. Opt for flat screen monitors, which reduce energy use by over two-thirds. 4. Get the right equipment. Consider your information technology needs against the tasks required. For example, laptops may be a better option in some circumstances because they have been developed to be energy-efficient and generally match the computer to the task required. Remember: not all staff have the same needs. 5. Consider running costs. Look at the life cycle costs, not just the purchase cost. Take note of running and standby costs of equipment. These can vary enormously.
  • Top 10 Tips to reduce running costs of office equipment (source: Carbon Trust) 1. Computers. Activate energy-saving features. In fact, most office equipment will have these features, so make sure they’re activated. 2. Standby features. Introduce a policy to activate standby features, don’t assume employees will do it. 3. Turn it off. Buy seven-day timers. These can save up to 70% on energy costs. 4. Monitor and manage the equipment that is peripheral to computers, such as speakers, printers, etc. and consider installing intelligent switch-off solutions. Printers can consume 30%-40% of their peak power demand when idling between printing and standby modes, so minimising this can produce cost savings, reduce heat output and increase its operating life. 5. Educate your staff. Consider a screen saver with an energy-saving message. 6. Rationalise your equipment via networking to reduce the number of printers (for example) in any office area. 7. Printers Use only black and white for internal documents and colour only when absolutely necessary. Consider the benefits of inkjet printers v laser printers. Inkjet energy use is much lower than that of a laser printer. Encourage staff to use print preview functions. Set default printing mode to double-sided. Use lower-specification printers, such as inkjets, for internal documents and encourage staff to use these for day-to-day use.
  • 8. Photocopiers High volume copiers use more energy so should be used sparingly. Use low melting point inks (available from stationery suppliers). Encourage staff to copy in batches to increase standby time. Stick to black and white copiers and only use colour when absolutely necessary. Set default copying to double-sided. 9. Invest to save and purchase only what you need. 10. Don’t forget to motivate staff. Keep repeating the message of the importance of energy saving in ways that they can understand (for example, a computer monitor switched off overnight saves enough energy to microwave six dinners).
  • WEEE (Waste Electrical and Electronic Equipment), or e-waste, is the term used for old or disposed electronic equipment. It covers both the toxic and valuable materials found in appliances. The most important lesson is to reuse, not recycle. With so much e-waste, and electrical devices such as computers and flat screens often being replaced well before the end of their shelf life and ending up in landfill, it’s imperative that the most is made of these materials by reusing them productively.
  • Options to investigate when trying to reduce e-waste are: 1. Can you upgrade your equipment with new energy efficient components? 2. Can it be used by someone else in the company? 3. Can it be given to a charity? (Note: charities must be registered to take WEEE.) 4. Will the manufacturer take back the old equipment and reuse parts in new products?
  • Developments on the horizon include: 1. Smaller, more efficient processors. The continuing development of microprocessors means a mobile phone can have around the same computational power as the average desktop computer back in 2000. 2. Memristors. Electronics giant HP is in the process of developing “memristors” (see photo above), which have greater memory storage capacity while requiring less energy and space. They are due to be on the shelf in about three years. 3. Specialist data centre design. Siemens recently launched its transformational Data Centre Solution, a groundbreaking strategy in data centre energy-efficient design and operation. It claims the system, which uses virtualization and efficient power and cooling, offers many benefits for businesses, including up to 50% energy savings through ground water cooling and IT costs reduced by 30%. 4. Outsourcing. Hotels of all sizes are starting to view IT outsourcing as a viable option to gain flexibility and reduce short-term costs and increase transparency of cost structures and processes. 5. Optimisation of resources. This will become a necessity either through virtualisation, networking or cloud computing. 6. Water cooling. IBM is currently working on a supercomputer that is cooled by water (a given volume of water can hold 4,000 times more waste than air), which claims to be 50% more energy efficient than the world’s leading systems. The Aquasar stacks many computer processors on top of each other with cooling water flowing between each one. IBM’s Dr Bruno Michel told the BBC in November 2010: “We plan that 10 to 15 years from now, we can collapse such a system into one sugar cube — we’re going to have a supercomputer in a sugar cube.”
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    This is a great article that provides tips on how to use green practices within the IT realm. It starts by giving statistics on how much energy can be consumed by equipment, and also how much electronic waste can be done when not reusing or recycling such equipment. There is tips on how to increase efficiency with your technology and also providing tips on how to properly purchase needed equipment. Another set of tips covers reducing the running costs of office equipment and reducing e-waste by the 'reduce, reuse, and recycle'. Lastly, developments for green technology and equipment are provided for us. My opinion is that this article is very informative and should be read by all hoteliers to look into and apply the tips given. Showing the statistics paints a great picture for the reasons why we should be going green with technology.
elena_martynova

Why Cybersecurity in the Hotel Industry Should be a Joint Effort - 3 views

  • The global hospitality industry now sits in the top three of industries most frequently targeted by hackers, according to the 2015 Trustwave Global Security Report.
  • Thieves have seized the opportunity to capitalize on the wealth of data that passes through varying weak spots in hospitality networks, and they're now looking for more than just credit card data. Hotels hold contact details, travel plans, air miles, birth dates, passport data and personal preferences on millions of guests - all of which can be used by criminals in a multitude of ways, ranging from fraud to extortion.
  • According to the aforementioned report, 65 percent of the hospitality industry's security breaches were via point-of-sale (POS) systems, with weak remote access security contributing to 44 percent of those compromises.
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  • But a number of breaches also affecting the industry targeted booking partners - companies that facilitate reservations on behalf of the hotel brands for services such as air travel, car rental and room bookings.
  • Regardless of where the initial breach occurs, one thing is certain: if customers can't rely on a brand's booking system, they will simply go elsewhere. Statistics show that nearly one in five shoppers have dropped out of an online travel booking because of security concerns around payment.
  • Understanding where critical data lives within your enterprise and how it moves, both internally and outside of the organization, is paramount.
  • POS attackers often take advantage of vulnerabilities, from configuration errors like easy-to-guess passwords to underlying flaws in the system itself, to access payment terminals and plant malware.
  • it is critical that hotel chains - and their partners - have experts regularly conduct deep-dive penetration to sniff out potential vulnerabilities before criminals can take advantage of them.
  • To mitigate the potential damage caused by unidentified malware, hoteliers and their partners should implement intrusion detection, security management and threat intelligence services, as well as scan inbound and outbound communication to flag data-stealing malware in real time and prevent information from leaving the door
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    This article tells us about the fact, that now days the global hospitality industry is one of the industries which is most frequently targeted by hackers. In order to avoid any attacks there must be tighter control across a hotel and its network of partners. So the main 3 aspects which will help to avoid attacks are: -assess risks everywhere -protect the POS system -find malware and keep data protected
rakiasimon

Top 10 Innovation in the Hospitality Industry | Global Hospitality Portal - 1 views

  • Innovation in the hotel industry is important because it has the capacity to transform the industry positively.
  • new technology has helped the industry to grow.
  • SaaS has helped to reduce administratively and IT issues particularly for small hospitality businesses that cannot afford to invest in in-house technical help.
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  • Aside from the traditional check-in experience, technology has made it easier for guests to check in, inquire about their rooms or upgrades as well as obtain RFID keys.
  • With free companion apps in the market, it is now possible to control your room remotely through your phone or tablet to turn on the TV, browse and order for food, and so on.
  • Apps available for both Android and iOS can now allow guests to access a range of services including booking appointments for spas, set wake up calls, ordering a taxi, etc.
  • Workflow management tools are a great example of such incremental innovation.
  • Workflow management tools have become important because they help to reduce instances of dropped guests.
  • From phone activated keys to being able to use your tablet to control the temperature, the future of the hospitality industry looks brighter than ever.
  • Wearable tech such as keycards, both for employees and guests, can collect data such as the most frequented locations by your guest so that service can be tailored.
  • Such sites allow guests to filter hotels by location, price, and proximity to the airport
  • This innovation has now been commoditised and most of the hotel now provides Wi-Fi for free. It’s not even a few years when hotels used to charge a hefty price for Wi-Fi usage.
  • The peer to peer networks has changed the hospitality industry as it has placed more pressure on hotels and guesthouses.
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    This article is about innovative technology within the hospitality industry. It highlights the industry's top 10 advancements in technology and explains how these advancements have transformed the hospitality industry for the better. The article also mentions peer to peer networks, such as the company Airbnb, and how these companies are affecting the industry's approach to travelers.
rakiasimon

The 6 Mobile Event Apps No #Eventprof Should Live Without - 0 views

  • A free event and meeting calculator that uses Convention Industry Council standards to recommend food, beverage, service and safety quantities for events based on attendance.
  • Offers planners the ability to demonstrate clear ROI to clients through their event app analytics that measures both attendee behavior and engagement.
  • Provides a networking event app that builds a social network to connect
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  • and engage your event participants
  • A networking platform that integrates social media to build interactive event communities for event organizers and attendees alike
  • This mobile event app develops conferencing and tradeshow apps for iPhone, iPad, Blackberry and Android devices.
  • Personalized activity feeds let organizers measure engagement on a whole new level!
  • Guidebook is a web interface that enables organizations to create mobile guides for their customers.
  • They specialize in the refined art of giving planners the ability to develop apps specifically for their own events
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    This article is about mobile app technology within the event planning sector of the hospitality industry. It lists and details several apps that event professionals can use to make their job easier. The article discusses the various benefits for event planners who use these specific apps.
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    Thank you for sharing. It's great that there are free tech applications that are available to to make the planning process more efficient.
bench7628

Editorial: networks, dynamics, and innovation in the Tourism industry: Scandinavian Journal of Hospitality and Tourism: Vol 18, No 3 - 0 views

    • bench7628
       
      This article is a description of networking innovation strategy and the crossroads between critical factor like financing, managing the qualitative method of research.
croja081

How the hospitality industry will profit from the IoT | Network World - 0 views

  • But IoT is more significant than just adding connectivity to existing products or services. In fact, it is about changing the way products and services deliver value. In the process, products are becoming services, and services are becoming more intelligent.
  • One big opportunity: using the phone’s speaker for paging.
  • Many hotels already use IoT to control in-room thermostats.
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  • Intelligent sensors, though, can help detect occupancy.
  • The hospitality industry is not immune to this evolution, and, in fact, it is well positioned to benefit from IoT. That’s because the industry is poised to improve the customer experience while simultaneously reducing costs.
  • One more proposed change to in-room phones: one-way video.
  • Some hotels, such as Hilton, are experimenting with connected, Bluetooth door locks so that a guest can use their smartphone as a key.
  • Too much automation can be detrimental. For example, high-end restaurants are unlikely to move to automated server-bots anytime soon. However, people do value and appreciate efficiency. When hospitality more closely embraces IoT, hotels can improve the guest experience and lower costs, and when done right, they can avoid interfering negatively in a guest’s stay.
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    The Internet of Things (IoT) is and will continue to be a huge part of the hospitality/tourism industry. Hotels are barely scratching the surface of what this network can accomplish at full capacity as we still have some places that still manually put in data onto their software. With IoT, we are taking control of many aspects of the day to day operations of a hotel. From using key cards on your phone via Bluetooth, sensors checking out if there is anyone in the room, and other neat futures; hotels are optimizing so they can focus more on customer service and other pressing matters. My opinion though on the matter, which is one that is reflected at the end of the article, is we can't have too much reliance on IoT. If the system fails is obviously the worst part, but could happen to jobs on the property. Would staff get retrained or let go? Do we get to a point where the hotel can run on its own? Obviously, these are questions that might be way in the future, but with the rapid growth of this network, it might be time to think about it.
leahesper

HEDNA Joins HTNG/OpenTravel Partnership to Strengthen Focus Around Distribution - 0 views

  • The Hotel Electronic Distribution Network Association (HEDNA) has joined a partnership with Hospitality Technology Next Generation (HTNG) and The OpenTravel Alliance, to advance distribution technology in the hospitality industry.
  • a community of interest to advance electronic distribution in the hospitality industry. While the missions of the three associations are different, they all share the goal of improving the traveler experience from the searching and booking process through to the conclusion of the trip.
  • In addition to uniting around distribution, HEDNA and HTNG will further their collaboration, including promoting each other's events and partnering on other future activities.
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    This article is an industry update in which readers learn that the Hotel Electronic Distribution Network Association has joined partnership with Hospitality Next Generation and The OpenTravel Alliance with the goals to improve and advance technology distribution technology in the hospitality industry! This awesome partnership will leverage the strength of HEDNA's business focus. This article gives information on HEDNA as well as OpenTravel Alliance as well.
kmert005

4 Ways Point of Sale Systems Can Help Eliminate Restaurant Fraud | FSR magazine - 0 views

  • There are so many crucial aspects to consider when establishing a strong cybersecurity plan.
  • Cybersecurity plans have many aspects that range from simple password protection all the way to complicated IT infrastructure strategies.
  • 1. Restrict Remote Access
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  • 2. Upgrade to EMV
  • 3. Secure the Network
  • 4. Adhere to PCI Compliance
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    In modern restaurants, it is necessary to use technology to manage restaurant revenue. With issues such as network security becoming increasingly prominent, it is also necessary to establish a sgood electronic operating system.
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    This article goes over four ways that the point of sale systems can help elevate restaurant fraud. The first is to restrict remote access. It is only necessary to allow a limited number of known IP addresses access. Remote connectivity should only be enabled during hours of business and when updates are needed for the system. Using firewalls is highly recommended as another added layer of protection. Keep Wi-Fi and security cameras separate, if they are also connected. Next is to upgrade to EMV, which is chip technology is undoubtedly the most significant way to reduce fraud and criminality. All of the security in the world is essentially rendered useless if POS devices have not been upgraded to support EMV payments. A business also must have a secure network, which includes having firewalls because they are of the utmost importance in a proper security plan. To secure the system, firewalls must be activated, and the number of IP addresses for outbound firewalls must be limited. Lastly, the company must adhere to PCI compliance. Complying with PCI standards provides another layer of security. The Payment Card Industry (PCI) Standards call for merchants that accept, store, process, and transmit card information to do so within a safe environment.
alexsolano36

Why Cybersecurity Isn't Only a Tech Problem - 0 views

  • By now, most accept that they need to invest significant cash and resources into cybersecurity capabilities
  • ather than the full C-suite and board.
  • we’re failing at cybersecurity
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  • today as comparable to trench warfare in World War I.
  • First, no company has all of the resources to fix every cybersecurity issue, and not all fixes are equally important.
  • starting with a company’s most critical business activities and how cyber attacks could disrupt them that one can start to prioritize this whole process of risk mitigation.
  • skip the ste
  • focusing on individual technologies t
  • without ever addressing the fundamental issue, which is protecting the business activities for which the computers were procured.
  • hey translate in their minds being compliant with requirements as equivalent to being adequately protected.
  • nds up actually diminishing the security of these companies, as opposed to achieving its goal of increasing protection.
  • cybersecurity has been, it’s come out of the technology department.
  • versus one that’s related to any other complex business risk that a company might face.
  • eally large cybersecurity budgets, don’t nearly get the cyber protection benefit that they should, given the dollars that they spend.
  • with r
  • Another avenue that companies can take is, is there anything about the business that the company is in, the way in which it operates, that might attract some sort of attacker.
  • And that really starts with looking at cyber risks as a business risk that could come and occur as a result of a cyber attack.
  • to help quantify what those risks are, and bringing an IT department and your cybersecurity resources to understand what the threat environment might by that might affect those risks in some way or make them to come about.
  • this perception on the part of non-technical business leaders that the cybersecurity field is so complex, so impenetrable that they would never be able to understand
  • And so, the cybersecurity team decided to put the network used for the development of new automobiles inside their corporate network, because they thought, ah, at attacker would need to go through two networks in order to be able to then steal information.
  • cybersecurity people had no idea how the companies that they worked for actually design cars, and so they proposed security mechanisms that both interfered with work and ended up resulting in the company being more vulnerable because all of these outsiders now had complete access to the corporate intranet globally.
  • You know, we’ve found that cybersecurity writ large is full of platitudes that seem obvious and compelling at first read, but if you think about them more thoughtfully, they’re sometimes misinformed.
  • , informing employees about the cybersecurity implications of their own work
  • but also who your adversaries are. H
  • $3 million a year on cyber threat intelligence.
  • In all areas of risk, whether it be financial risk, physical risk, or cyberrisk, there are no guarantees that what you do will be sufficient to fend off the attack that you actually face.
  • , you need to have cybersecurity reviews as you change your business, just like you look at other risks when you’re making changes to your business.
  • Based on our experience, when a company is looking for a home for the cybersecurity organization, they should first look at where their most significant cyber risks reside.
  • A company needs to have the technical capabilities to respond to the most likely forms of cyber attack on their most critical business activities.
  • instead of telling me what vulnerabilities need to be fixed with whatever priority
  •  
    This article talks about how companies make the grave mistake of thinking that cybersecurity is merely an issue that should be addressed by an IT team and that no one else is responsible for addressing risks and understanding them. Most C-suite employees don't understand what the risks are, and usually these risks vary from company to company. It is not that you should only consider that you can get hacked, but you should consider and identify what kinds of information can get hacked and why. The article denotes an example of an Asian automobile company that needed to implement a new system to mitigate security risks and in the process, ended up locking up other companies who needed to use their systems to find out about their products. So those companies started to create fake profiles to try and access the information -- all so that they could just do their job. This showed that people are more interested in just getting their job done than understanding cybersecurity and why certain systems are in place. The way of thinking up security systems should be creative and involve all parts of an organization. Departments won't know what their role is until they identify what information is important to them, what their purpose is in the company, and what is valuable to them. By identifying this, they can come up with ways to secure this information and monitor its delivery. Businesses don't look at cybersecurity as a risk of their business just as a shipping company would look at weather risks as a potential threat to their revenue. It is looked at as more of an abstract concept and this stops people from implementing successful strategies to keep their information safe. Cybersecurity shouldn't be viewed as "so impenetrable" that no one would ever understand it. This requires everyone to get involved and understand the implications of cybersecurity on their own work, specifically, and identify who their main adversaries may be.
anonymous

7 Advantages of Digital Marketing in Hospitality Industry - Wikhotel - 0 views

  • Of all the sectors in the economy, none is affected by digital trends as much as the hospitality industry.
  • Most of the customers in this industry are social travelers and tourists, who spend a lot of hours online researching on places to visit, hotels to book, and restaurants to dine in.
  • digital marketing has become the most viable way of getting to potential customers, establishing a brand, and developing a group of loyal customers.
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  • creating content such as photos, videos, articles, and social media posts that do not boldly promote the business but generates an interest in it.
  • good for customer retention as it engages customers and keeps them in the loop about your services.
  • search engine optimization, is a marketing strategy that aims at improving your rankings on search engine results pages.
  • if a potential client searches for “affordable hotels in town A”, chances are he/she will click on some of the results appearing in the first results page
  • Currently, customers often look up online opinions, ratings, and reviews of your business before making a purchase.
  • Paid searches involve making payments to search engines such as Google, so that your site’s results may appear first whenever someone searches for a certain keyword.
  • Search Engine Advertising also requires a lot of technical input. First, you need to identify the right key search words used by potential customers, such as “best spas in town B”. Secondly, getting advertising space on search engines involves a bidding war.
  • social media is the go-to platform for most internet users
  • Averagely, internet users spend 30% of their online time on social networking sites. It is, therefore, a great place for advertising your service
  • The social media marketing strategy will, therefore, aim at reaching users of all social networking sites including Facebook, Twitter, Instagram, Snapchat, Pinterest, and LinkedIn
  • SEA (Search engine advertising), on the other hand, enables you to achieve this almost instantly.
  • A good e-reputation marketing strategy is multi-disciplinary that often requires input from digital marketing and public image consultants.
  • Good user experience is determined by several factors. For starters, your web design and layout should be captivating, and easy to use. At the same time, the platform should work well on computers as well as mobile devices and tablets. All these are tasks that are handled by digital marketing agencies.
  • The key issue in this strategy is to get the content right. It needs to be engaging and captivating so as to draw an audience
  •  
    E-marketing is also known as Internet marketing, web marketing, online marketing or digital marketing. As we know, digital marketing gots lots of advantages. The first one is content marketing. The issue in this strategy is The key issue in this to get the content right. This strategy needs to be engaging and captivating so as to draw an audience. The second strategy is SEO (search engine optimization). This strategy aims to improve the rankings of the company. The third strategy is the SEA. (Search engine advertising) This can achieve this almost instantly. The fourth one is expanding your social media presence. The social media marketing strategy will aim users for social networking sites including Facebook, Twitter, Instagram, Snapchat, Pinterest, and LinkedIn. The fifth one is email marketing. Email marketing requires creativity. The sixth one is e-reputation. A good e-reputation marketing strategy is multi-disciplinary that often requires input from digital marketing and public image consultants. The last one is user experience. Good user experience is determined by several factors.
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  •  
    This article talks about the different marketing strategies that have been the most effective to businesses in the hospitality sector. While digital marketing is the future of marketing strategies, it has become the most popular in the hospitality industry. Many customers go to the web to discover things such as places to stay, places to eat, and other recreational services. With a great digital marketing strategy, whether it be through social media, search engine advertising, search engine optimization, or proximity marketing, you can build up a loyal client base for your business.
  •  
    Technology has a huge impact in the hospitality industry, especially over the years that social media and research engines have become such a big part of our every day lives. Digital marketing has become one of the most reliable ways to promote and establish brands. One of the most effective method is content marketing which involves sharing or posting photos, videos, and articles on social media to promote the business. SEO is another strategy which involves having the marketing team use key words for the businesses main page to help the business pop up on the main page of search engines. Search engine advertisment is used to promote the business through search engines like google, for example. Being one of the business in the top of the first page makes it more likely for your business to receive recognition.Sociall media marketing and internet presence is the key to e-marketing.
  •  
    This article talks about the ways digital marketing can help the hospitality industry use to improve in the long term.
  •  
    In all sectors of economy the hospitality industry is affected the most by digital trends. Content marketing should be a big focus for hospitality like the photos, videos and articles you post about your business. SEO or search engine optimization should be used to improve rankings on search engine results page. Expand your social media presence but post 3-4 times a day with content that is relatable to the current trends going on.
  •  
    This article goes over how in todays world technology is how everyone one is communicating and because of this digital marketing is the way in. They go over seven reasons why its so beneficial to utilize.
cvera019

The Effects of social media networks in the hospitality industry - viewcontent.cgi - 0 views

  • With the growing trend towards social media marketing, it is now reflected as an item in some marketing budgets. These individuals in hospitality should always keep in mind the benefits of social media. With the advancement of technology, social media is and will be very much part of our daily lives. Online marketing can take place in several social media platforms, and that should be taken into consideration for the marketing strategy of a hotel. Each hotel is different and must be treated accordingly, so a blend of social media tools such as Twitter, Facebook , YouTube and Corporate Blogs should be used if necessary. Social Media Networks Contribution According to Burson-Marsteller Fortune Global 100 Social Media Study 2010, majority of global companies adopt a minimum of one source related to social media platform. To a certain extent, 79% of the top 100 companies in the Fortune Global 500 index are found to be applying at least one social media platforms (as shown in Figure 1): Twitter, Facebook, YouTube or Corporate Blogs (Burson-Marsteller, 2010).
vmorr026

Technology in the hospitality industry - exploring the very latest trends - 3 views

  • Nowadays, hotel guests who travel with devices such as phones, tablets and computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel. Hotel guests expect to be able to connect to the internet seamlessly and without too many interruptions, leading hotels to invest in better, faster Wi-Fi infrastructure so that people can do business and use their technology devices with ease when they book their stay. Hotels are also starting to move away from user pay models. In the past, hotels could charge exorbitant rates and guests knew they would have to pay if they wanted to go online. Installing and maintaining a hotel-wide wireless network may be coupled with costs, but many leading hotel groups have started to install high density Wi-Fi and started to offer in-building mobile phone coverage as guests have come to expect these services during their stay (not only for themselves, but also for their guests if they are hosting a conference or function at the hotel). It might not yet be financially feasible for hotels to completely abandon the user pay model, but many of them are re-thinking their current infrastructure and pricing models.
  • Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. Some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements.
  • Near field communication (NFC) technology is the next-generation short-range high frequency wireless communication technology that gives users the ability to exchange data between devices.
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  • This technology is also ideal for self check-ins by guests at hotels as well as the next trend in this article: smart room keys.
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door. Starwood (owner of the Sheraton, Weston and “W” hotel chains) has already upgraded 30,000 room locks across 150 hotels with this system and Hilton will be implementing a similar system at 10 of their US properties this year. In 2016, they will be deploying the smart room key technology globally. This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key. Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems and retina scanning devices. Retina scanning is even more accurate and secure than fingerprint scans and hotels like the Nine Zero Hotel in Boston have already installed an iris scan system in place of key cards to control access to the hotel’s presidential suite.
  • Some hotels are already offering more futuristic experiences, with robots delivering any items ordered through room service to a guest’s door. A boutique hotel that is nestled between Apple’s headquarters and other tech companies, called Aloft Cupertino, has a robot butler called Botlr that is able to move between the various floors of the hotel in order to take items such as toothbrushes, chargers and snacks to guests. These types of digital systems not only make it easy for hotel staff to deliver items to guests, but it also offers a forward-facing digital experience to people who stay at the hotel. Infrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers). Instead of hanging a ‘Do Not Disturb’ sign on doors or having cleaning staff wake up traveling guests with knocks and phone calls, hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • Digital conference facilities Besides being able to offer high density Wi-Fi for conferences and meetings, hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences. While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Mobile communication and automation In many airports, it’s no longer necessary to stand in a queue to check in and people are expecting the same kind of easy, technology-driven check-ins at hotels. Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • Cloud services Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services. While hotels want to be able to offer digital content, they don’t necessarily want to invest in IT infrastructure and IT staff, making cloud computing the ideal solution.
  • Feedback on social media Technology has infiltrated almost every aspect of our lives and hotel developers need to realise that almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
  • Converged LANs to support multiple services Converged local area networks (LANs) will also help hotels to create more intelligent buildings. A variety of computer-based building services can be automated in order to control lighting, refrigeration, air-conditioning and heating. Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience. If a guest is known to prefer his or her room temperature at 18°C with the lights dimmed to 65%, for example, this can be programmed before the guest checks in at the hotel.
  • Integrated, seamless experiences Technology doesn’t mean that customer experience can only happen online and through devices, check-ins and online comments. All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and  operational team’s mind.
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences that can lead to positive change and growth in the industry.
  •  
    With technology evolving and changing at a fast pace it is changing both what consumers expect and how the Hospitality industry responds to these expectations as well as how they do business themselves. The article highlights the many trends in the Hospitality industry. These trends include the improving and overhauling of a Wi-Fi network, conference rooms that offer Audio visual equipment, Smart room keys and many other different trends.
  •  
    In today's world we are surrounded by technology; however, sometimes we do not realize the extreme of which we are surrounded by until we stop and look around. The Hospitality industry is quickly adapting to the technologically world we live it. I read an article written by Jeff Robinson, Technical Director for Aurecon titled "Technology in the hospitality industry - exploring the very latest trends". This article was beyond interesting because it touched on some on the way technology has already changed the hospitality industry and ways it will be changing it for the future. Robinson tells us in his article that "some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements". This means its not only about the bottom dollar, but the experience of each guest when they stay at the hotel. Robinson also states the obvious fact that travelers these days do not see Wi-Fi as a perk, but more of a must have. Full access to audio-visual is also on the must have list especially for business meetings and conferences. What I found most interesting from Robinson's article was the introduction of the Near Field Communication (NFC) technology. This technology give you the ability to share information from a short-range frequency wireless communication. This technology is also ideal for self check-ins by guests at hotels as well as smart room keys.(Robinson) Hotel room keys have come a long way. From an actual key, key card in which you insert, to a key card you simply pass close to the reader and now the birth of the smart key. "Smart room access system allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.". (Robinson) Now how awesome is that. Robinson also talks about other new technology just as the future of hotel in room entertainment, hotels offering
  •  
    It has been well described and defined that technology impacted the hospitality industry in which it has advantage and disadvantages. The update and development of software creates a change in the business. This justifies that better software leads to better customer service. For this development has given most business opportunity to grow as they give them better tools.
richardkutch

Industry Insight: How Tech Is Changing Event Planning for Businesses - Eventsforce - 0 views

  • Smart technology is transforming the events industry, making planning easier and events more exciting
  • Organising an event is a logistical nightmare and one of the biggest developments is software to assist with tasks such as registration and email responses.
  • The second is around the collection and analysis of data.
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  • Real-time feedback is also changing the industry.
  • Event speakers, for example, can now receive real-time feedback from audiences, which means they are able to change the way the session is going
  • Knowing exactly who turned up at your event and what sessions they attended is something every event planner wants to know. The information helps figure out popular topics and sessions. It also helps profile attendees.
  • Another application of real-time technology tools are on-site apps
  • is a hugely exciting development.
  • Data capture tools – from event registration systems and RFID to online surveys and event apps – are helping organisations collect valuable information on their attendees which can be analysed to create more powerful and customised event experiences.
  • Event personalisation
  • ou can use the data in the system to collate a report on all the delegates attending a particular session at an event.
  • You may share this list with all the other delegates attending that session to facilitate networking opportunities that are relevant to them.
  • You can break it down by company type, interests and goals and share the list with your session speaker.
  • Looking to the future, Sirius is excited about the impact of drones on events.
  • “It’s going to be interesting to see how they will get used at events. Think about having the ability to track where people move in an exhibition area or trade show.  Or having the ability to broadcast live all the things happening on the show floor. It’s very exciting.”
  •  
    Technology is changing the overall event management experience making events more productive and fun. This article touches on things like advances in event organizing software, real-time feedback for speakers and data collection of attendees that can lead to personalizing activities throughout the event. I think most professional public speakers would say they already get real-time feedback from their audiences; no technology required. But for more novice speakers, that type of feedback would not only improve their session, but also help them hone their speaking and delivery skills more quickly allowing them to become better speakers faster. Personalizing an event to each attendee sounds pretty cool. Read the section about using the data collected during the registration process. It's interesting to think the data could be cross-referenced to bring delegates together for networking opportunities. Making important business contacts is a key reason people attend events.
xwang083

What is Global Distribution System and how it works - PHPTRAVELS Blog - 0 views

  • The global distribution system can be defined as a network that helps with the connectivity of different travel agencies to multiple different organizations such as hotels.
  • Global distribution systems have not only made the lives of travel agencies easier, but it has also helped them to capture more business and reaching out even more to their potential clients.
  • here is also some drawback that should be taken into consideration by the organizations employing these systems.
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  • There are three main types of global distributions systems
  • it enjoys a good 40 percent of its market shares
  • Amadues GDS
  • Sabre GDS
  • his type of system is the closest competitor of Amadues GDS.
  • Travelport GDS
  •  
    This article mainly outlines the working principle of the global distribution system machine. First, briefly summarize the development history of GDS. Then the global distribution system is defined as a kind of network that helps different travel agencies and hotels and other organizations to connect. This is a system useful for hotels and travel agencies. Because it can not only help tap potential customers, but also help develop new markets. This system brings more profits to hotels and travel agencies, but it also has the disadvantage of high initial costs. There are three main types of global distribution systems: Amadues GDS, Sabre GDS and Travelport GDS. The effective operation of GDS also requires intermediaries. As reservations are made, it shows that the inventory has reduced across all channels along with the official website of the hotel itself.
taurus1313

Credit Card Protection and Credit Safety Tips - 0 views

  • You’re probably already practicing basic online and mobile safety, but consider taking these credit card-specific measures as well: Know your merchant. When shopping online, look for sites with “https” in their web addresses (the “s” stands for “secured”) and the green lock icon; make sure the URL includes the correct company’s name, rather than a close-but-not-correct version; and, even on a secured site, share your information only if you know how it will be used. Type for each transaction. Never allow your credit card number to be stored on an online shopping site. Add a layer. Consider using an online payment system or mobile payment service like PayPal, Apple Pay, Samsung Pay or Android Pay to keep your credit card number out of the hands of merchants, so that if a merchant is hacked, it can’t leak your account number. Watch out for public Wi-Fi. Don’t shop or conduct financial transactions, including checking your accounts, using public Wi-Fi. Because it’s a public network, your information can easily be viewed by anyone.
  •  
    "You're probably already practicing basic online and mobile safety, but consider taking these credit card-specific measures as well: Know your merchant. When shopping online, look for sites with "https" in their web addresses (the "s" stands for "secured") and the green lock icon; make sure the URL includes the correct company's name, rather than a close-but-not-correct version; and, even on a secured site, share your information only if you know how it will be used. Type for each transaction. Never allow your credit card number to be stored on an online shopping site. Add a layer. Consider using an online payment system or mobile payment service like PayPal, Apple Pay, Samsung Pay or Android Pay to keep your credit card number out of the hands of merchants, so that if a merchant is hacked, it can't leak your account number. Watch out for public Wi-Fi. Don't shop or conduct financial transactions, including checking your accounts, using public Wi-Fi. Because it's a public network, your information can easily be viewed by anyone."
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