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anonymous

Three Hot Hardware Trends for the Hospitality Industry - Hospitality & Catering News - 3 views

  • ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
  • ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
  • ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
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  • As the hospitality industry has arguably always been more service focused than retail, these developments should be of great interest to the operators of restaurants, bars, pubs, hotels and so on.
  • Hardware has a key role to play in boosting service in the hospitality industry. Here are three emerging trends in hospitality EPOS hardware that do just that.
  • Some restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to place an order directly. Kiosks could play a similar role in hotel rooms, allowing guests to order room service or else offering a ‘smart concierge’ facility.
  • Making full use of wireless broadband, this is what Mobile EPOS, or M-POS, solutions like the AURES SWING and iRuggy offer.
  • ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
  • What if everything could be done on a single device, at the table, there and then – orders taken, input into the EPOS system, forwarded to the kitchen and processed for payment?
  • Traditionally, scanners have not been a necessary part of the hospitality EPOS arsenal because there has not been a need to scan barcodes or similar when making sales.
  • But there are many more possible uses for kiosks across the hospitality industry. In restaurants, for example, kiosks could replace the maitre d’hotel or dining room manager when they check availability and making reservations when guests arrive, allowing diners instead to choose tables and dining times themselves
    • ngerv001
       
      The influx of millennial travelers has created the need for the ability to be able to customize any and everything possible. Self service kiosks, as well as technological improvements, have reshaped the nature of the hotel experience forever. Hospitality meets them halfway via a host of self-service solutions that are up to the task. Being able to create new options for your guests does not instantly mean abandoning the old. It is important for guests to have the options they need to choose your business regardless of the methods of communication at their disposal.
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    This article highlights three hardware trends that is shaping the modern hospitality industry globally by focusing on the advances experienced in POS technology. The writer emphasizes that since the hospitality industry has been more focused on services than on retail, restaurant, bars, hotel and pub owners should pay keen interest on the technological developments. This technology is beneficial to the hospitality industry, as it will help the operators improve on customer experience. Hardware plays a critical role in improving the services offered in the hospitality industry. The three emerging trends in hospitality mentioned in the article relate to the trends in EPOS hardware in the industry. The first trend mentioned in the article is mobile EPOS (M-POS), which helps in taking orders, inputting them into the EPOS system, have the order forwarded to the kitchen and processing for the order payment by using wireless broadband. The second trend is kiosks that are self-service points in the hospitality industry. Kiosks have several uses like checking availability, making reservations when the patrons arrive in restaurants and allowing guests to order room service in hotel rooms. The last trend is the use of scanners, which is modern EPOS software for setting up a loyalty scheme for businesses. Scanners have not been a necessary part of the hospitality EPOS but their demand has grown due to the increase in popularity for loyalty schemes among businesses.
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    This article talks about the three hardware systems that are trending now in the hospitality industry. The Mobile EPOS, Kioks, and Scanners are all meant to make the job of the company run smoother and more efficiently. The EPOS makes it easier to get everything done in one place, for example placing an order, paying and receiving a receipt. Kiosks allow customers to place their own order and have the food delivered to them. Lastly, scanners are a great help when it come tp updating records.
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    Retail operators are now understanding that point of sale systems can also be used to not only assist in processing the final phase of the checkout but also throughout the entire process to increase the service aspect. The advancement in POS technology is the driving force behind this initiative. Operators of restaurants, bars, pubs, hotels, etc., are using POS technology to improve the customer service experience. The main focus of this is placed on modern specialised EPOS software and hardware systems and how they can help to integrate operations across an entire business. There are three emerging trends in hospitality EPOS hardware that are used to run the software. They are mobile Epos (M-Pos), Kiosks and Scanners. Mobile EPOS (M-POS) use single devices at the table to take orders, input into the EPOS system, forwarded to the kitchen and process the order for payment. Kiosks, on the other hand are self-service points that allow users to process orders and payments separate from collection they can also allow users to check availability and making reservations, allowing them to perform tasks like choosing tables and dining times themselves. Kiosks could play a similar role in hotel rooms, allowing guests to order room service or offering a smart concierge option. The final hardware option mentioned was the use of scanners. Scanners are used in conjunction with the loyalty schemes which are growing in popularity as a way to incentivise repeat business and for updating records.
Dongyun Oh

First Hotel in U.S. to Recycle All Soaps - 0 views

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    Laguna Beach welcomes more than 6 million visitors annually to its sandy shores. Now visitors who stay in the beachside city's 22 hotels and lodging establishments will be inadvertent participants in a citywide effort to recycle all of the soaps, shampoos, hair conditioners, lotions and bath gels that are left over after a night's stay. Starting Monday, Laguna Beach becomes the first city in the nation to have all of its hotel properties with more than 20 rooms participate in Clean the World -- a Florida-based nonprofit that provides recycled hotel soaps and hygiene products to those in need. Montage Laguna Beach, Pacific Edge Hotel and Best Western Laguna Brisas are among the 18 participating hotels, along with four of the city's six bed and breakfasts, for a total of 1,229 rooms. In an average year, with an estimated 75% occupancy rate, Laguna Beach hotels generate 336,000 bars of soap and a slightly lesser number of shampoo, conditioner, bath gel and lotion bottles, all of which were previously thrown in the trash. Working with Clean the World, those hygiene products will be reclaimed by the housekeeping staff and set aside in a separate receptacle to be shipped to a Las Vegas processing facility. The bars of soap are cleaned of hair and paper, sterilized, ground into pellets and pressed into new bars of soap that are distributed to non-governmental organizations in 45 countries that do not have ready access to soap. The bottled amenities are likewise reclaimed. If they're full, the bottles' exteriors are sterilized and redistributed to homeless shelters and soup kitchens inside the U.S. If the bottles are 25% empty, the plastic is recycled or potentially upcycled for use in other products. Founded in 2009, Clean the World has 1,200 partner hotels across the U.S. and Canada, 126 of which are in California, including the Disneyland Hotel, Disney's Grand Californian Resort & Spa and Disney's Paradise Pier Hotel in Anaheim. Since joining the Clean th
elena_martynova

TouchBistro Review: Best POS System for Restaurants - 0 views

  • TouchBistro is one of the most cost-effective POS systems for restaurants, especially for small businesses.
  • TouchBistro is an affordable and easy-to-use POS system that focuses solely on your unique needs. 
  • With TouchBistro, you don't need to invest in a lot of hardware, as you do with traditional restaurant POS systems. At the minimum, all you need is an iPad or iPad mini and a cash register to get started.
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  • TouchBistro offers low-cost monthly plans that are well within most small businesses' budgets. Even better, plans are based not on features, but the number of licenses you need (one license per iPad).
  • If you'd like to test-drive TouchBistro, a free trial is also available.
  • Because TouchBistro is an iPad POS system, you're not stuck at the checkout counter. Servers can take your POS anywhere in your restaurant
  • TouchBistro lets you color-code tables and seats to make it easier to take and distribute orders, as well as to identify which server is associated with which table. TouchBistro also makes it easy to open tabs — for instance, by storing credit card information based on customers' names, which is particularly helpful in a bar or pub setting.
  • TouchBistro comes with Register Mode, which locks the system into a regular register.
  • TouchBistro helps them save time and their sanity by making it easy to split entire bills or different parts of the bill.
  • TouchBistro's intuitive interface makes it easy to add and use all types of modifiers and customer identifiers to make custom orders fast and easy.
  • TouchBistro keeps a record of these custom orders, so you can identify any trends and popular profit makers. 
  • because TouchBistro doesn't rely on the cloud, it remains fully functional even without an Internet connection.
  • TouchBistro can also help you save time by automatically sending orders to the kitchen. Once orders are entered into the iPad, orders are automatically sent to the kitchen printer or device for fast, efficient turnarounds.
  • TouchBistro offers robust reporting tools to help you manage and grow your business.
  • TouchBistro can give you comprehensive and detailed views of how your business is performing, what your best sellers are, who your top servers are and more.
  • All customers get 24/7 phone and email support at no extra cost.
  • TouchBistro offers a personalized training program designed specifically for your type of restaurant.
  • TouchBistro is a strictly iPad POS system that relies primarily on an Apple-based infrastructure.
  • This is great if you're already an Apple user, but if you're looking for an Android- or Windows-friendly POS system, TouchBistro is not for you.
  • Second, unlike most POS services, TouchBistro is not a cloud-based POS system.
  • Another time-saving feature we like about TouchBistro is its automatic pricing.
  • TouchBistro does recognize the flexibility that a cloud-based POS system offers, so some cloud functionality is built into the platform as well. This includes cloud reporting and analytics, so restaurant owners have access to their data anywhere from any device with an Internet connection.
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    TouchBistro is the best POS system for restaurants. It focuses solely on features that restaurants need and it is a perfect solution for a small business. From a management perspective it has a a lot of positive time-saving features. -mobility, it can be taken anywhere -table or bar, easy to open tabs -lock in register -bill splitting, easy to split entire bill -custom orders -automatic pricing -send orders directly to kitchen -reports, help to identify trend and boost sales -anytime support -personalized training program As for disadvantages: -it relies on a Apple-based infrastructure, if you are looking for an Android POS system, it's not for you -it is not cloud-based POS system, it's work depends on the device and local network.
Theodore Moore

Black Meetings & Tourism - Four Seasons Hotel Vancouver Raises The Bar For Green Initiatives With The Highest Five Green Key Eco-Rating - 0 views

  • Four Seasons Hotel Vancouver
  • legendary service meets uncompromising environmental standards
  • Five Green Key rating - the highest possible rating for hotels
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  • operational areas and sustainable practices, including community outreach efforts.
  • 1-5 Green Key rating based on a comprehensive evaluation
  • Four Seasons Hotel Vancouver is one of only 30 distinguished hotels worldwide to be recognized as a Five Green Key Hotel.
  • Sempa Hybrid Heating System, which reduces the hotel's green house gas emissions by 20% to 50% per month
  • comprehensive recycling program and by newly installing energy-efficient, LED lighting sources designed to last up to 40 years.
  • Eco-Luxury program, which allows them to choose how often their bed linens and towels are refresh
  • sustainable dining options, from catered group functions to private dining in YEW restaurant + bar.
  • donates food, shampoos, soaps, bedding and linens to local social assistance organizations and charities.
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    The Four Seasons Vancouver has conquered the highest rating for Eco-friendly hotels. This title and rating is only given to 30 hotels nationwide and is extremely competitive in nature. Any hotel has the ability to qualify and is evaluated in several aspects consisting of the following: operational areas, sustainable practices and community outreach efforts. The Four Seasons Vancouver has switched over to a unique heating system that is reducing gas emissions, installed newly efficient LED lighting that will last for up to 40 years, participates in an Eco-friendly laundry system for par linen, offers sustainable dining options and donates to local organizations. Along with public recognition, going green has perks that not only benefit the environment but the hotel as well. The Four Seasons Vancouver has taken many drastic initiatives that will be in place for years to come. This says a lot about this individual property and Four Seasons as a hotel brand. It's exciting to see the opportunity for more hotels to go Green and be the change that we all would like to see.
anonymous

POS Saves Restaurant from Tax Man | Case Studies | | Hospitality Magazine (HT) - 0 views

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    The Smokehouse is a 230-seat casual restaurant and bar located in Ann Arbor, MI (www.thesmokehouseannarbor.com) that, because of inefficiencies with its POS, was paying for customers' sales tax whenever food was ordered from the bar. General manager Duane Owens explains: "When you have both bar and restaurant customer clientele, there are some tricky tax issues. This article describes how a good POS system, can help save money if used properly. Everyone knows "Uncle Sam" (the government) will get the money owed to him from us personally or professionally, either by choice or by force. This restaurant shares it's experience of having to pay taxes unnecessarily for tax exempt organizations. I believe the frequent dining card, also helped them to identify returning guests and increase employee engagement.
yessica henriquez

PayPal debuts in bars, restaurants with Tabbedout integration - 0 views

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    PayPal is making its debut in restaurants and bars with a new partnership with Tabbedout, which lets people pay their tabs using an app. Tabbedout users will able to add PayPal as a payment option alongside existing options for credit and debit cards.
nadiatc

Restaurant Saves Thousands in Overtime and Cuts Wait Times in Half with Mobile POS Upgrade | News | Hospitality Magazine (HT) - 0 views

  • wanted to upgrade the point-of-sale system (POS) as part of a larger renovation project.
  • In September 2013, Smokey John’s installed NCR Silver Pro Restaurant Edition, an affordable, iPad-based POS system that makes it simple to manage table assignments and server flow; access sales and other key metrics from a mobile dashboard; and route orders directly to the kitchen, bar or any other station.
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    Smokey John's Bar-B-Que is a family-owned and operated restaurant. Current owners Brent and Juan recently installed a POS system to aid in the processing of day-to-day operations and data-gathering, including but not limited to table assignments, sales, orders, and server flow and timekeeping. The result has been savings in overtime by being able to track it more accurately; ability to track revenue streams between catering and in-dining; calculation of taxes; implementation and tracking of a loyalty program; and wireless credit card processing that has improved the overall customer experience.
anonymous

POS System Failure Mystery Solved With Power Protection - 1 views

  • POS System Failure Mystery Solved With Power Protection
  • The Wilderness Inn, formerly used as a tollhouse in the 1800s, is a restaurant and bar on the outskirts of Sparta, NJ.
  • New owner Al Paddock wanted to update his point of sale (POS) system to keep pace with the Wilderness Inn's growth. Blending the old with the new presented Paddock and POS VAR Business Data Systems with a problem.
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  • Cold Call Lands Customer
  • Brian Coffelt of Business Data Systems made a cold call to Paddock, shortly after Paddock had taken over the Wilderness Inn. Much of Business Data Systems' business comes from cold calls and referrals. For the past 12 years, the company has installed hospitality POS systems for restaurants in several states, including New York, Pennsylvania, Ohio, and New Jersey.
  • According to Coffelt, adding receipt printers at the bar and in the kitchen helped speed order processing. The printers also tracked food and drink coming out of the kitchen and the bar. This eliminated any chance of theft or, in the case of alcohol, overpouring. According to Coffelt, the installation of and training for the new system were uneventful. It wasn't until the system went live that the problems began.
  • "We expected less-than-perfect power because the restaurant was older," admits Coffelt. "But the POS system froze up and failed frequently, right from the start.
  • "After about two weeks of ongoing failures, we replaced every piece of hardware we had just installed, with all new PCs," says Coffelt.
  • Despite the new hardware and the UPS devices, the system continued to fail.
  • "The least-expensive piece of hardware - the kitchen printer - did not have a UPS attached to it," explains Coffelt. "That's how we learned how valuable power protection is to a POS system."
  • An additional SmartPower Systems UPS was added to the kitchen printer, and the system ran smoothly.
  • Looking back, Coffelt says that ignoring the kitchen printer was a mistake. "Restaurant kitchens have many electrical devices, making power disturbances common in those areas," he says. "We made no money on the Wilderness Inn installation." The experience, however, was priceless.
adel168

How to Use Location-Based Mobile Marketing to Promote Your Restaurant or Bar | AllBusiness.com - 0 views

  • Location-based mobile marketing taps into geographic information about mobile phone users’ locations, then delivers messages relevant to them.
  • Using “geofencing,” location-based mobile marketing draws a perimeter around a certain area, such as within a one-mile radius of your bar.
  • Location-based mobile messaging can also be used to make customers feel welcomed as they come in the door.
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    All Business creates this article to show the importance and revolutionary aspects of Location-based Mobile Marketing. Text messages, push notifications, in-app messaging all can be used to lure new guests into your business. It also includes a section of the best practices for this type of e-marketing.
ruchit0622

8 Functions Your Property Management System Needs - 2 views

  • A property management system (PMS) can be one of your property’s greatest assets. A good PMS streamlines everyday tasks and increases efficiency. However, a bad PMS can make your life miserable. A PMS should make your life easier, not harder. Here are the features you should look for when deciding which software product to use.
  • Housekeeping functionality will help keep properties of all sizes running smoothly. Your property management system should automate administrative tasks and create more efficient systems. A housekeeping report falls into this category.
  • Sales and Cancellations You also want to look for sales and cancellations functionality. These tools allow you to see today’s sales and cancellations so you can make the appropriate changes.
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  • Calendar A calendar is a great way to visualize reservations and give yourself clarity. With an easy-to-read calendar, you are able to see availability and unlock new possibilities
  • Reporting Reports are an essential part to any property. We wrote three articles about reports you should run every night; one about revenue management, and another on learning revenue management secrets from big chain hotels. Needless to say, we believe reports and knowledge are the best way to take your property to the next level. Your property management system should have built-in reporting functionalities
  • Best Available Rates (BAR) BAR functionality allows you to control your rate plans. With BAR, you can manage promotions, employee rates, and respond to market conditions.
  • Payment Processor A payment processor built in to your PMS will help you streamline accounting and keep more accurate reports. If a PMS does not have a payment processor
  • Dashboard When you log in and open your property management system, a friendly, helpful dashboard should greet you. An easy-to-read and understandable dashboard provides an instant snapshot. With the right information, you’ll be able to complete tasks faster and easier. Your property management system should offer you a swift homepage that updates in real time.
  • Direct Booking Engine Choose a property management system with a commission-free booking engine. Direct bookings are among the most valuable sources of revenue for most properties.
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    The articles discusses about the eight major function of PMS. The PMS has become on of the key factors for the operations in hotels. The system literally connects all the departments of the hotel under one umbrella. It is easier faster and useful for any hotel organization. The PMS should include these 8 parts: Dashboard: The dashboard should be simple and easily understood by the employees, this will make the check in and check out process quick, even in restaurants the staff would be able to handle orders from the guest quickly. Sales and Cancellation: This will provide a better daily picture about functioning of the hotel rooms. Calendar: This function will help in tracking the booking, noting down occupancy for a particular day. Housekeeping: The housekeeping department would be able to have a proper track of rooms, dirty, clean, dirty vacant and occupied. The housekeeping staff would not have ton call at the front desk all the time to check status of a particular room. Best available rate: The system will give a broader image of rates which needs to be set for the future months, comparing the sales from previous years. Direct booking engine: This what all the hotels wants, to save commission which needs to be provided to the third parties.
gabybilk

Is the GDS Still a Good Investment? | hospitalityupgrade.com - 0 views

  • Global Distribution System (GDS) still contributes significantly to hotel distribution revenue–approximately 27 percent, according to TRAVELCLICK’s latest eTRAK repor
  •   The survey found that about 25 percent of travel agents worldwide–mostly international agents–are using their GDS platform more often than in the past. Of those surveyed, 70 percent recall seeing GDS promotional messages—up 15 percent from 2007.
  • Survey results also reveal that most travel agents worldwide believe the GDS should offer rate parity: 88 percent of U.S. travel agents and 81 percent of international travel agents said it was very important to see the same rates available on all platforms.
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  • The survey showed that 83 percent of agents offer best available rates (BAR) or promotional rates to customers who have negotiated rates at the time of booking.
  • travel agent use of the GDS to grow significantly.  We anticipate this trend will continue in the future.  The more useful, accurate and visually engaging the information provided by hotel companies in the GDS environment, the more agents will rely on the system to book travel for their clients
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    The article discussed the significance of hotels using the Global Distribution System and how the GDS helps promote and influence bookings.The GDS is basically the main source of booking reservations for a travel agent. The GDS shows all rates and inventory for hotels, airlines, and rental car centers. According to the article, GDS is used mainly by international travel agents, but it is used my travel agents all over the globe. When looking at the GDS, travel agents ted to focus mainly on the rate information it is advertising, usually the BAR rate is what travel agents are aiming to get for their clients. The GDS is relied on heavily by travel agents to offer the best rate to their client, which in return will help them gain more clientele. The more accurate and visually appealing the GDS is, the more the agents are willing to use it.
ggara004

Hotel Management Information System - 1 views

  • A hotel management information system, or MIS, helps ensure that all operations run smoothly to provide guests with the best possible experience
  • A hotel management information system streamlines processes and activities
  • As another example of a business information system in hotels, think about restaurants, bars and coffee shops all under the same roof in the hotel. Each needs an inventory system and a point-of-sale system
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  • Choosing the right hotel management information system depends on the organization's need
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    This article emphasizes the importance of management information systems within the hospitality industry. Depending on an organization's need, whether a restaurant, hotel or bar, there are specific programs that can assist the company in streamlining processes and activities. This allows the company to access the companies data to ensure efficient operations. The importance of management information systems is evident even in hotels through the housekeeping department. Per the article, these systems allow for management of workflow, priorities and tasks.
laurenperdomo

https://www.restaurant-hospitality.com/finance/recognizing-signs-embezzlement - 1 views

  • “Things to look out for are uneven income flows, changes in patterns of income or net profits, and odd tipping patterns on credit cards,”
  • “Other unusual activity can include people who are adamant about working together or picking certain shifts, shipments paid for that aren’t delivered, and straight-out theft of product, cash, or drinks.”
  • Looking for things such as stacks of quarters by a bar till and unmarked bottles in a bar break can signal that an employee is keeping track of money in the register.”
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  • “There’s often skimming of the register, voiding of tickets, and wasting of food,” he said. “As you move to the back office, there’s a lot more opportunity to handle cash and receipts, create phony vendor companies, and use company cards for personal purchases.”
  • At the end of the day, the only way you’ll ever know if there’s a thief among the ranks is by performing regular checks and audits.
  • The owner should have a firm hand on all activities, change shifts and responsibilities, and a firm hand on the cash and checkbook,”
  • “Other recommended tactics include paid professional spotters, and, of course, security cameras, especially at the bar.”
  • “It’s important to have a bookkeeper in charge of the everyday numbers and an accountant, preferable a CPA, to review the books. This provides a nice check and balance if the owner is not overly hands-on or proficient with numbers.”
  • “Simply monitoring employees and ensuring a system of oversight will lessen the likelihood that a normally compliant employee will be tempted into a crime of opportunity,”
  • “Run a transparent inventory to ensure employees know you are tracking usage. Beware of employees wearing large coats or clothing out of season and suspicious behavior.”
  • “It’s easy to look at the bookkeeper, but it can come from anywhere. Start by looking through the profit-and-loss statement every few weeks; it will show symptoms. And don’t have a set routine; show up to work randomly.”
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    This article mentions ways in which an owner can detect if theft is taking place at his restaurant, ways in which this could be prevented and also what do in the case of an actual theft.
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    This article have mentioned the reality that restaurant theft and embezzlement are pretty common and are causing problems, yet the most owners and managers are not willing to deal with the issues with law enforcement. The reasons include unwilling to ruin the employees' lives and the threshold of establishing a theft case. However, the article suggested that seeking advice from accountants (preferably CPAs) and lawyers is a brilliant way of dealing with these issues. It can give the owner better understandings of the situation, and deal with the wrongdoers in a cleverer way.
torte003

Smart bars - 0 views

shared by torte003 on 30 Aug 20 - No Cached
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    Robo Bars seem to be a great investment when it comes to entertainment. According to James Nicolases', CEO of the easdyBar system its a money boomer. Its geared toward casinos and movie theater and possible stadiums. It ev en says that its sort of like entertainment for the guest and can cost them more then an average drink which is more profit for your Bar.
jie shen

List of the Components of a POS System | eHow.com - 0 views

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    This article tell about the common components of the POS system. The back office servers  store all the information and provide all the information. The Monitor cash drawer and bar-code scanner is what the cashiers always use when selling the product. Key boards and printer is for input and output the information both for store and customers. The MSR part is used to capture the credit or debit card information,
Yookyung Kim

Casino Hits Labor Savings Jackpot with Preventative Maintenance Management | Case Studies | | Hospitality Magazine (HT) - 0 views

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    Silver Reef Casino in Ferndale, Washington implemented a web based program called Bigfoot computerized maintenance system (CMMS) to solve the challenges such as the lack of a system for managing, tracking and analyzing repairs over time. Now, the casino has a preventive maintenance program in place so they can notice for everything from the glass washers at the bar, dishwashers in the kitchen, to the rolling press ironers because they are all in the PM scheduler. Also, the CMMS provides valuable information after repairs are made to equipment or other system. Another advantage of a CMMS system is that the managers can easily find information, such as the model and serial number of a piece of equipment, without having to sort through spreadsheets or repair manuals. Therefore, the maintenance team can quickly address customer complaints, and maintain the customer experience. Bigfoot PMs for industrial equipment prevent costly repairs and disruption of guest service. 
Hanlu Hu

Monscierge Launches New Hospitality Software Application Tool Monscierge I Connect - 0 views

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    Summary This article is talking about a new software "Monscierge I connect", which launched by the company Monscierge, Dec 6, 2012. Monscierge | Connect is a new tool harness smartphone technology to keep guest constantly connected with hotel service. This is first phase of mobile applications complementing the product line designed to enhance hotels' connections to their guests, which allowing guests access to the full array of a hotel or brand's services in a way that suits the needs of today's tech-savvy consumer. Guests can communicate their needs via chat or voice, quickly putting them in contact with valet, housekeeping, or any department the hotel provides. Monscierge | Connect wraps itself in the approved brand voice for each hotel, and makes that hotel and brand's specific content available at their fingertips.  Monscierge | Connect also allows for a hotel to deliver real-time information to their guests as well. For instance, some hotels have utilized Connect to alert guests of parking availability, discounts in the bar or spa, or when a room is ready for early check-in.        I think it's a great mobile app, it could keep guest constantly connected with hotel service, and it not only provide more convenience for customers and hotels, but also improved service's quality and work efficiency. Forrester Research predicts by 2015 eighty-two million people will rely on mobile devices as a primary reference tool. So I think this new software and other mobile applications will widely used in hospitality industry. 
yiran DING

The Birth of the iRestaurant | Inc.com | Diigo - 2 views

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    This article introduced De Santos, a high-end restaurant runs completely off iPad 2. It is the first restaurant in NY to do so. This is considered the future of restaurants. Servers in this Italian-American restaurant use tablets to take orders and swipe credit cards. Although this is very expensive comparing the $1.5 notepads with $500 iPad. The owner claims that it actually help to save money. And it is much cheaper than the traditional POS system. The tablets are used in every aspects of the business. Take ordering as an example. All the menus are stored on the tablets. Waiter just select the orders and send it to the kitchen and bar wirelessly. It enables waiters to save time.
Michelle Munne

High-tech hotels a hit with geeky guests - CNN.com - 0 views

  • the Andaz hotels, guests are greeted by a host bearing an iPad,
  • produce a room key via the iPad en route to the room.
  • keys that unlock the room door when flashed over a sensor
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  • to control audio and video and play files from their MP3 players or laptops through the room's 40 inch flatscreen TV.
  • investing in apps for the mobile market, which allow users to find nearby hotels and check their
  • which allow users to find nearby hotels and check their room rates.
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    Hotels have been lax on keeping up with the technological advances that have come about in the past few years. This article talks about how a few different hotels all over the world are starting to use these technologies to their benefit. Some hotels have hosts greeting guests with an ipad and making room keys etc.. while they have a drink at the bar. Others have given their guests capabilities to play the movies or music they've purchased on their ipad or iphone directly on the room TV as opposed to purchasing movies from the hotel. It seems like hotels are starting to grasp what their guests really want which is quick, paperless and technilogical convenience.
  •  
    Hotels are catching up with the technological advances
Sarah Black

Breadcrumb Speeds POS Up for Restaurants - Restaurant News - QSR magazine - 1 views

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    Breadcrumb, the iPad POS system, and its impact on daily operations are discussed in this article. This POS system has sped up daily operations and made them less difficult for restaurant staff. An upgrade has been released and it was formed by "conversations with hundreds of merchants and insights from millions of restaurant, bar, and cafe transactions". The new version offers some very helpful features such as smart swipe, less keystrokes for PIN-based access to terminals, single touch order modifications, and splitting checks has been simplified. Breadcrumb 1.2 is really helping restaurants to make the dining experience seamless and hassle-free for customers and employees.
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