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IATA Urges GDS Systems Reform | Travel Agent Central - 0 views

  • The International Air
  • The International Air Transport Association (IATA) is encouraging strong information technology (IT) partnerships to strengthen the air transport industry, but says the Global Distribution System (GDS) model is now holding the industry back.
  • the GDS model is too clunky to adapt easily to the emergence of trends such as fare unbundling and merchandizing,” said Tyler.
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  • To move forward, IATA said it is working on a new distribution capability (NDC) that will bring the industry up-to-date with online retailers and revolutionize distribution.
  • “The GDSs and system providers have an important role to play in working with us to optimize this NDC and to take advantage of the opportunities it will offer the entire value chain,” Tyler said.
  • Tyler noted that IT continues to facilitate improvements in operational efficiency. “For example, e-ticketing, the flagship program of IATA’s Simplifying the Business (StB) initiative, was about far more than eliminating paper. It brought multiple benefits across the supply chain and greater convenience for passengers.
  • “By 2020, our vision is for 80% of passengers to be able to be offered a complete self-service suite,” said Tyler.
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    Even though the GDS had reformed the distribution system of the travel industry, will it continue to grow and update it's current model to upkeep the growing age of tourism? The International Air Transport Association (IATA) is looking for newer ways to revolutionize the travel industry. Tony Tyler, IATA CEO, feels that the Global Distribution System (GDS) is lacking upgrades and says "the GDS model is too clunky to adapt easily to the emergence of trends". As a result, the IATA is working on a new distribution capability (NDC) that will enable the industry to become on trend with online retailers and transform distribution. However, the GDS will still play an important role in aiding the NDS to get there. Tyler spoke at the SITA Air Transport IT Summit in Belgium, asking the IT partners to help innovate the air transport industry. He also explained that the IT already did and will continue on doing a great job with facilitating the operational efficiency.
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TLabs Showcase - Green Path Transfers | Tnooz - 0 views

  • Green Path Transfers, part of the WHL Group, is a new, global, eco-friendly airport transfer and ground transportation network. We are currently operational in over 30 destinations around the world, with over 100 expected by the end of this year.
  • Our focus is on partnering with local operators who have made a commitment to environmental sustainability, especially through the use of low carbon emission fuels or engines
  • . They do not know how to access global markets with a professional transfer service priced for distribution (a problem they have as well with their other tour and activity products), nor do they have the technology to plug into global distribution, and this is where Green Path Transfers comes in.
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  • Second is the move to a low carbon future. The WHL Group is committed in all its businesses to minimising our environmental footprint and supporting local communities. In designing the airport transfers business we noted the increasing number of “green” transfer and taxi companies appearing around the world and had the idea to try and bring as many of these into one big global family as we could
  • Green Path Transfers are simply in this case focussing our training, distribution efforts etc. around the transfers element of their business, giving them access to the technology to plug them into global markets.
  • First, ground transportation in much of the developing world is still very fragmented and immature.
  • Green Path Transfers offers transfers from airports, ship ports, bus stations, train stations and border crossings, as well as inter-city and inter-country transfers.
  • Strengths: Unique, appealing twist on an existing product Strength of the global network, reaching destinations others can’t Ability to leverage other WHL Group assets. A network of operators with strong shared values and a shared mission (building a greener future
  • Weaknesses: Limited exposure. Difficulty recruiting partners in some destinations offering low-emission vehicles being. They are essentially non-existent, especially in developing countries.
  • Opportunities: To become a recognized brand name within the travel industry and the travelling public for providing eco-friendly ground transportation To become a global partner to worldwide corporations with a focus on environmental sustainabilit
  • Threats: Larger organisations moving into the space Low/zero emission vehicles becoming so prevalent that this is no longer a unique selling point
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    Green Path Transfers are a a fairly new Eco-friendly airport transfer and ground transportation network. The goal is to offer safe and professional transportation in global markets to travelers. In addition Green Path Transfers are focusing on a low carbon movement in the future. The company has partnered with companies using low-emission vehicles and these vehicles are clearly marked in the search results of the website, in order to allow the customer a completely transparent booking and check-out process with the vehicle of their choice. Their customers consist of leisure travelers, corporate travelers and their distribution partners, such as hotels and flights.
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Airline Security: 'Body Scanners' Being Removed From Major Airports, Says Transportatio... - 0 views

  • The Transportation Security Administration is taking so-called body scanners that use a specific type of technology out of major airports and moving them to less-busy ones.
  • The reason for the move, said the TSA, is operational efficiency.
  • "TSA is strategically reallocating backscatter advance imaging technology units in order to allow for expanded use of advance imaging technology units at other airports,"
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  • The millimeter wave units that are arriving in the larger airports use a different type of technology. The machines do produce different types of images, but the customer experience is the same. Millimeter wave produces a generic outline of the passenger being scanned, while backscatter is more specific. The TSA maintains that with backscatter technology, the officer doing the screening cannot identify the person being scanned and the image is immediately discarded.
  • "It's not feasible to have the two different types of machines in the same airport,"
  • No matter the technology, the machines still have their detractors.
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    Advanced technologies have always been tested or applied in large airports for operational effciency and better travel experience. This is an interesting article about the latest technology that will be used in major airports. The Transportation Security Administration gave reasons that why they want to relocate backscatter advance imaging technology units to smaller airports. Firstly, it allows the use of advance imaging technology units in some smaller airports. Secondly the newly introduced millimeter wave units can work faster in saving time and perform better in protecting the privacy of travelers since it just shows the outline of the passenger's body, while not a specific one. Thirdly under the economical consideration, it is better to use one type of machine in the same airport so they don't need different training and maintenance.  So larger airports can just use the latest technology for their large amount of work while smaller airports can benefit from the one with backscatter technology because of the smaller workload. Both sides will be satisfied if this transfer can be done successfully. 
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How Kiwi.com is becoming the first virtual global supercarrier | PhocusWire - 0 views

  • Today the company operates worldwide and aims to become the first Virtual Global Supercarrier.
  • The story of Kiwi.com started while booking flights.
  • In 2012, Dlouhý and Jozef Képesi, current chief technology officer at Kiwi.com, together founded the company. They started developing a unique flight combination algorithm. 
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  • In 2019 General Atlantic invested in Kiwi.com and supported Oliver with his vision for the future. The vision to become the first Virtual Global Supercarrier. 
  • Kiwi.com as the first Virtual Global Supercarrier
  • “The most fundamental change will be on how people are making their decisions. Now we see that trips are being planned weeks and months in advance - they have to, in order to find good prices and to plan their vacation at work.
  • Transforming into a Virtual Global Supercarrier, Kiwi.com will become the ultimate provider of transportation content, regardless of mode of transport, that will always find the best options to take the travelers from any A to any B, anywhere in the world.
  • covers transfers between different transport operators.
  • covers the expenses of a new ticket as well as hotel and food depending on the case. 
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    In the future, jobs will look different, allowing more and more people to work as digital nomads from anywhere in the world, including onboard planes thanks to the high-speed in-flight Internet. They will want to have a platform to be able to book any kind of transport, be it air, ground or sea on an on-demand basis. And this is exactly what kiwi.com is building with the Virtual Global Supercarrier.
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New airport tech could shrink security checks to 5 seconds -- Government Computer News - 0 views

  • new contraption June 7 that could get you through an airport security line in five seconds
  • Instead, airline travelers would pass through one of three 21-foot tunnels based on the passengers’ status as known travelers, normal travelers or enhanced security travelers
  • TA and the Homeland Security Department have not commented on the cost of collecting and storing millions of travelers’ iris scans. According to IATA, the association is working with the Homeland Security Department on DHS' Checkpoint of Tomorrow program to revamp a tedious and often contentious security process at airports.
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    The International Air Transport Association introduced a new security system at the 67th Annual General Meeting and World Air Transport Summit in Singapore in 2011. This new system would divide travelers in three different categories: known travelers, normal travelers and enhanced security travelers. Each level would have different security procedures and then passengers would pass through different tunnels, one for each category of traveler. For example, if you are a known traveler you would need to pass a iris recognition system which would confirm your identity and you would pass through a tunnel with minimal scanning technology. The scanning procedures get more invasive for normal passengers and even worse for enhanced security travelers.
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Travel and Green Technology | Energy Products Articles | Eco20/20 - 0 views

  • Green technologies and products can
  • be found everywhere.
  • Some large cities are actually offering systems with bikes that can be rented for free with a lot of success
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  • Public Transport
  • some cities are now using buses that run on biofuels, electricity, or fuel cells.
  • Guided buses with dedicated tracks can also lower the environmental impact.
  • Aviation
  • We are obviously quite far from commercial airplanes that would run on solar power, but experiments have shown that this route might not be as unviable as
  • it may seem.
  • Maritime Industry
  • New technologies are being developed, but it will be extremely difficult to implement them on a global scale.
  • green technologies are slowly making their way into all types of transportation.
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    This article briefly introduced some new ideas about transportation tools for green technologies developing in the tourism industry. Although discovering and implementing a new thought of recycling for environmental friendly is very difficult and expensive, the green activities are significant and need to be continual going on.
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Railroads say they don't need cybersecurity mandates - The Washington Post - 0 views

  • The Biden administration plans to impose new cybersecurity mandates on railroad and rail transit systems.But a leading railroad association insists it's already voluntarily following the practices that are now going to be required by the federal government.
    • teresastas
       
      Biden administration is planning on imposing new cybersecurity mandates on railroad and rail transit systems. This includes passenger rail systems like Amtrak and large subway systems like those in New York. Homeland Security Secretary announced the new proposed regulations under TSA eelier this week. The new regulations came as a surprise to the rail industy who feel that they are already taking cyber security seriously and don't need the government's heavy hand involved. They have three day's to submit feedback.
  • Our freight rail system is essential not only to our economic well-being, but also to the ability of our military to move equipment from ‘fort to port’ when needed,” the secretary said at the virtual Billington Cybersecurity Summit, where he announced the intended new regulations.
    • teresastas
       
      We often forget about Rail when we think about Transportation but it is essential for our military and for our major cities like New York. As well as the transport of goods across country.
  • In fall 2020, ransomware hit the Southeastern Pennsylvania Transportation Authority, which operates Philadelphia’s transit network. And in April, a hacker group believed to be linked to the Chinese government breached the computers of the Metropolitan Transportation Authority (MTA), which operates New York City’s subway system — the country’s largest.
    • teresastas
       
      We often don't hear about the hacks that aren't successful but how awful would it have been if hackers would have breached into MTA and taken over NYC's subway system!
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Do travel companies need to revisit mobile security choices for staff? | Tnooz - 0 views

  • large target on Android’s back because of it’s leading global market share position.
  • security was what made Blackberry the darling of IT departments everywhere.
  • Security, and the desire to penetrate corporate accounts, is also what is driving Samsung’s Knox platform,
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  • Apple holds 58% share of enterprise mobile deployments.
  • Transportation was one of the few industries where Android had the majority share.
  • American Airlines is one of the most aggressive companies in the use of tablets for its workforce
  • Samsung’s SAFE – Samsung for Enterprise – platform (which incorporates Knox) was a key reason in their decision:
  • Apple devices, while targeted about 100x less frequently than Android devices, are not immune.
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    This article talks about secure technology measures for the travel industry. The myth that Apple iOS devices are not infected with viruses is a total lie. But what is true is that Android devices are much more susceptible to malware attacks than Apple iOS devices. The big boss of security "for years…was what made Blackberry the darling of IT departments everywhere." But now what has driven new markets especially transportation is the increasing use of Android devices. American Airlines uses thousands of Android Galaxy Notes for flight attendants and in-flight entertainment devices for passengers as well as those used by the maintenance crew. Samsung's SAFE platform was a key reason the company was influenced to go through with the product because of a security issue. It's important to remember that not one device is immune and to explore an innovative and secure option when picking a device.
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Vendors in North Carolina and Pennsylvania to be Featured on the PartyPOP.com Online Ne... - 0 views

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    This article introduces several feature event plan companies for hospitality industry. In order to build customer loyalty and brand awareness, partyPOP.com revised their 2012 budget and are going to offer free wedding invitations to attract more engage couple in the United Stated, Canada and United Kingdom. PartyPOP.com is one of the accomplished companies that plan events for customer, there are some similar companies such as ABC Worldwide Chauffeured Transportation and The Theme Factory of Philadelphia. ABC Worldwide Chauffeured Transportation is an event plan company that corporate with the local transportation and travel industry and they have plenty of experiences to meet the client's demand, also they help the people who travel alone. However, The Theme Factory of Philadelphia is a company that provides solutions for planners and project managers for some private or special events.
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Arabian Aerospace - SITA sees the airport future - 0 views

  • Technology observers are touting wearable computing as the next big thing that could re-define how we use and interact with information.
  • SITA Lab was one of a few selected developers to receive both the Google Glass and Vuzix M100 devices before their public launch, in order to evaluate them. It carried out tests for a variety of uses in airline and airport settings. 
  • Wearable devices like Google Glass offer new opportunities to mobilize staff, keeping their hands free, while keeping them connected to the traditional check-in and reservation systems.  Interaction can be via video analysis of what a staff member is looking at, like a boarding pass or bag tag, or voice recognition, or a combination of both.
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  • SITA Lab developed an application called SWIFT Boarding using the smart headgear’s built-in camera as a scanner and the heads-up display
  • Both documents are held side by side while the app matches the two to ensure they belong to the same person
  • Travel documents and loyalty cards can be scanned by smart glasses. However, the devices are not fast enough yet to be able to meet the high speed passenger processing requirements needed at airports.
  • the technology needs to be more robust to avoid breakages and the cost will have to come down. The camera quality will also need to be enhanced
  • Other areas to be addressed include bandwidth for widespread use, battery life and of course the cultural and social issues both for passengers and employees
  • wearable computing promises may lead to new and innovative uses by the air transport industry
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    Google glass has provided the opportunity to explore more efficient ways to process air travelers. SITA, the air transport's IT provider, has quickly produced the first app to do so with wearable technology. The glasses are worn by the security agent and used to compare and legitimize the security documents used for travel. While the technology is not yet fast enough to be put to practical use and remains quite expensive, it is certain that price and quality will improve in the future and provide value to the air transport industry.
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untitled - 0 views

  • Meetings are all about business:  they develop relationships, generate leads, close deals, and create new customers.  More than that, meetings impact local economies.
  • anyone that works at a convention venue (anyone, in any capacity); anyone in the hospitality business that caters to conventioneers (staffs at hotels, restaurants, and night clubs); taxi drivers; meeting planners; meeting suppliers; transportation companies; exhibit designers and builders; association and show managers; corporate exhibit managers …
  • Trade shows and meetings create an enormous economic impact.
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  • There were 1.83 MIL meetings in 2012.
  • 244.9 MIL participants attended these meetings. ·         5.3 MIL jobs were created, generating $234.6 BIL in labor income. ·         $280 BIL in direct spending; another $490 BIL in indirect and induced spending. ·         $508 BIL in federal taxes, and $379 BIL in state and local taxes (total= $887 BIL).
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    Meetings are significant in that they are major events which generate dollars on a local and national scale. Those associated with tourism and hospitality, transportation and convention venues (among other industries) benefit significantly. Tax revenues increase as well. In addition to the economic impact, many jobs are created. Simply put, meetings are a lucrative income stream.
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Fyre Festival, a Luxury Music Weekend, Crumbles in the Bahamas - The New York Times - 0 views

  • Promoted by Instagram influencers including Kendall Jenner, Bella Hadid and Emily Ratajkowski as a never-before-seen V.I.P. event, the gathering — with weekend ticket packages starting around $1,200 and topping six-figures with extras
  • On social media, where Fyre Festival had been sold as a selfie-taker’s paradise, accounts showed none of the aspirational A-lister excesses, with only sad sandwiches and free alcohol to placate the restless crowds. General disappointment soon turned to near-panic as the festival was canceled and attendees attempted to flee back to the mainland of Florida.
  • “Not one thing that was promised on the website was delivered,” said Shivi Kumar, 33, who works in technology sales in New York, and came with a handful of friends expecting the deluxe “lodge” package for which they had paid $3,500: four king size beds and a chic living room lounge. Instead Ms. Kumar and her crew were directed to a tent encampment. Some tents had beds, but some were still unfurnished. Directed by a festival employee to “grab a tent,” attendees started running, she said.
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  • By Friday morning, the festival, founded by the rapper Ja Rule and the tech entrepreneur Billy McFarland, was in damage-control mode. “Fyre Festival set out to provide a once-in-a-lifetime musical experience,” the organizers said in a statement. “Due to circumstances out of our control, the physical infrastructure was not in place on time and we are unable to fulfill on that vision safely and enjoyably for our guests.” (A second weekend, planned to start May 5, was also scrapped.)
  • internet programming, the ocean and rap music.
  • But the pair soon discovered logistical hurdles, including a lack of proper water systems and transportation. “There wasn’t the infrastructure we needed. We attempted to build a city out of nothing,” Mr. McFarland said. “Neither of us had developed an island or a festival before.”
  • Still, after a few months of planning — including adding sewage piping and buying an ambulance in New Jersey and shipping it to the island — the organizers thought they were ready for the crowds until the storm on Thursday morning washed away some of what they had built.“Our mistake was trying to own all of it in-house,” said Mr. McFarland, who is also the founder of Magnises, an exclusive members-only benefits card for upwardly mobile millennials. “We were in over our heads.”
  • The Bahamas Ministry of Tourism expressed its dismay in a statement on Friday, citing the festival’s “disorganization and chaos.” It continued: “ We offer a heartfelt apology to all who traveled to our country for this event.”
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    This article is a perfect example of how event planning can go terribly wrong with social media usage. The Bahama music festival hosted by Ja-Rule and his company left hundreds stranded on the Island of Great Exuma. The event started off by being promoted through instagram, mainly by famous celebrities such as Bella Hadid and Kendall Jenner. Tickets were sold at $1,200 for the utmost luxurious experience. Come the weekend of the festival, music go-ers arrived into full chaos. Everything that had been promised to the guests such as deluxe lodges, yoga tents and food courts were missing. People showed up to an empty island with no food, water or basic shelter. Clearly the festival was poorly executed and planned and it was canceled. There was a lack of infrastructure on the island to provide safety for the guests along with a lack of proper water systems and transportation. The event planners had not had a proper back up plan for storms that could potentially hit the island (which happened) which completely set back everything. Many viewed this Fryre Festival as a major scam and were extremely upset, but what it turned out to be was a poorly planned and executed music event.
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LG Electronics Partners with Hilton Hotels to Recycle Old TVs - 1 views

  • TVs are the largest contributor to electronic waste, which is one of the fastest-growing waste streams in the world.
  • To address this issue, Hilton Hotels recently teamed with LG Electronics to create a TV recycling pilot program.
  • The need for an e-waste recycling solution is urgent. Not only is the waste prevalent, but it’s also toxic.
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  • “Hilton is committed to minimizing waste by providing our properties with a sustainable solution for the proper disposal of their existing TV sets rather than sending them to a landfill where they can leak harmful substances in the environment,” says Judy Pines, director of sustainability and responsible sourcing at Hilton.
  • Working together, Hilton Hotels, LG and GSS recycled nearly 400 older flat-panel hotel TVs from the Hilton Newark Airport.
  • Each recycled TV set was replaced with a new 43-inch Energy Star certified LG flat screen TV. The program was successfully executed in four days and had a minimal impact on guests.  
  • The old TVs were transported to an e-Stewards-certified recycling facility in New York, where they were manually taken apart and sorted into various components. “Parts that cannot be dismantled efficiently are shredded into smaller e-waste pieces and eventually broken down even further,”
  • TVs contain valuable and reusable materials such as plastics, copper, gold and glass and approximately 99 percent of the TV components can be repurposed into new electronics
  • One option is a turnkey solution that includes the installation of new TVs, the removal of old TVs (50 unit minimum), TV programming and transportation to a recycling facility. The second option is for recycling services only and includes the removal of the old TVs and transportation of the old TVs to an e-recycler.
  • In addition to partnering with Hilton Hotels, LG has focused on making responsible recycling a priority.
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    TVs are the largest contributors to electronic waste. Electronic waste recycling solution is urgent because the waste is toxic. LG partnered with Hilton Hotels for a recycling program to efficiently recycle their old TVs without sending them to a landfill or somewhere overseas. Through the program, recycled TVs were replaced with newer 43" Energy Star certified LG flat screen TVs.
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How to Select Human Resources Information Technology - 1 views

  • Will the technology provide Human Resources with the authority to decide who will be allowed access and to what degree? Along the same vein of providing employee access, the technology should give HR the final say.
  • What types of reporting capabilities are available from the HR information technology? Reporting technology should offer multiple views and formats (spreadsheet, PDF, html), big picture assessment and the ability to drill down to enhance decision-making.
  • Does the HR information technology system provide a means of checks and balances?
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  • ensure the accuracy of carrier invoices, --save time and money,
  • How will information be exchanged with carriers? And, who will be responsible for this interaction? Integration of the HR information technology system should be judged not only by the number of carriers with which the software has relationships, but by the type of connection that it enables.
  • reviewing ongoing updates; --ensuring carrier requirements for enrollment are being met in compliance with regulators; and --fostering a proactive relationship with each carrier to improve the relationship of data exchange.
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    In the article, "How to Select Human Resources Information Technology," it talks about how they are essential for companies to manage their benefits plans and their employee history. One question that they felt was important before purchasing an HRIS was, what is the degree of flexibility and scalability that it provides? Their answer was that HR professional should determine if the software could import data from paper documents, and excel sheets. "Many online enrollment solutions require that data be manually manipulated before it can go to a carrier to update their systems. Automation of the update format, transmission schedule and delivery method can help to eliminate billing and eligibility issues." This will save the company a lot of time just by investing in this system. The Human Resources Organization is group that owns this data and companies should be able to transport their data to any application service. In addition to enabling HR to approve transactions it also provides capabilities for HR to serve as the gatekeeper in auditing carrier billings. Overall, this article shows many benefits to having an HRIS, the question is if the company is willing to invest in one.
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Travel PR Agencies | Worldcom Group - 0 views

  • Today, thanks to new technologies, and growing transportation improvements at home and abroad, our smaller world has made travel and tourism available not just to the wealthy, but to virtually every segment of the market. These changes have also made consumers better informed as they use the Internet and other IT technologies to research, plan and buy travel products around the clock.
  • Our collective Worldcom services range from destination marketing and economic development, to representation of companies large and small in hospitality, lodging, transportation, cruises, ground operations and travel and tourism products of every description.
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    This article is about a group called Worldcom PR group and they assist a variety of different groups and organizations in their communication skills with the customers in their market, and their competition. This company has realized the changes happening within the hospitality industry and they are prepared to help and consulate different groups and companies.
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Hackers Lurking in Hotel Networks - 0 views

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    This article is about the wireless networks within hotels today and how there are many hackers that are breaking into the hotels networks. It discusses how hackers target hotel networks more than any other destination in previous years, and that what is even worse is that the hotels that have been hacked didn't have any knowledge of the hacking that has been done for more or less than 160 days. This article also gives insight of some of the possible things to do to prevent hacking from happening.  I feel that this article although it is 3 years dated, is of great importance to most hospitality industry businesses. There is much information that is stored and transported through many networks that can cause a company to loose everything they have worked for if put into the wrong hands. 
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The Kimberly Hotel First NYC Hotel To Unveil InRoom Touch Scree - 0 views

  • The Kimberly Hotel, New York City's premier European-style boutique hotel, announced today it will now offer Intelity's ICE Touch (Interactive Customer Experience) screen systems in all guestrooms and suites
  • guests have access to everything they want,
  • Kimberly Hotel in Midtown Manhattan
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  • Intelity's ICE software. The software provides guests easy touch screen access to control their entire hotel experience.  Travel services available via the ICE software solution include weather forecasts, NYC destination guides, transportation services with a "Directions" module that allows guests to "map" to-and-from destinations using Google Map, flight status updates and the ability to print boarding passes at no extra charge.
  • services available via the ICE software solution include weather forecasts, NYC destination guides, transportation services with a "Directions" module that allows guests to "map" to-and-from destinations using Google Map, flight status updates and the ability to print boarding passes at no extra charge.
  • Kimberly Hotel is Manhattan's only true European-style boutique hotel, offering gracious hospitality and timeless elegance
  • Kimberly Hotel is located at 145 East 50th Street in New York City
  • Intelity, headquartered in Orlando, is a hospitality software solution company focused on the self-service marketplace
  • Intelity designs its software/hardware products with a focus on generating higher revenues, reducing operating costs and increasing guest satisfaction
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    The Kimberly hotel located at 145 East 50th Street in New York City became Manhattan's and New York's first hotel to utilize touch screen technology in its guest rooms. The technology is provided by Intelity, an Orlando based hospitality software solution company. The touch screen use a prgram called ICE (Interactive Customer Experience) to allow guests to order room service, check flight status, express check outs, check destinations using Google maps, and even the ability to print their boarding pass. This software and touch screen technology will definitely increase employee custoemr service and reduce guest wait time. Hotel personnel will be able to spend more time with the guest because many of the tasks will be literally at the guests fingertips. The hotel will save money because they will not need to staff as much because of the automated system. Fantastic technology.
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GDSs are a drag on consumer choice - Travel Weekly - 1 views

  • We like to pick our phone, our apps and our data plans and customize them to best meet our needs.
  • And we like the fact that we have multiple options when it comes to where to buy our phone and services, understanding that we benefit from competition, technology and the free market at work.
  • Rather, they now can customize their experience based on what they value and need, opting for choices such as in-flight WiFi, priority boarding, premium seating, meals or doubling their miles, among other criteria.
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  • They have purchased the loyalty of travel agents to their own distribution systems, providing incentive for them to ignore technology-driven, efficient solutions and making it virtually impossible for agents to use alternative distribution sources.
  • -- Sabre and Travelport -- continues to insist that airlines use the outdated GDS distribution paradigm and pay exorbitant fees to do so, which drives up the cost of travel for a
  • Online and traditional travel agencies account for some 60% of airline ticket sales, meaning that the GDSs control the distribution of a significant share of airline services and product
  • heir plan is to have the DOT force airlines to give them, free of charge, the ability to sell optional services such as checked bags, seat upgrades or club access. Their argument? They need to sell these services so consumers are not surprised by additional costs when they travel.
  • The GDS industry is lobbying the Department of Transportation (DOT) to protect its market dominance.
  • That is more than three times the cost of booking a ticket through an airline website or through promising new distribution technologies that can connect agents directly to airline reservations systems or indirectly through a GDS.
  • all consumers -- like to have choices.
  • evolutionary efforts are being opposed by a GDS duopoly
  • GDS technology has not yet evolved to enable the kind of customer-focused and customized shopping that other industries have embraced.
  • Airlines support consumer choice and full transparency,
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    This article suggests that consumers now purchase in a more customized why with new technologies offered through applications and data plans through consumer's phones, tables and laptops. Airline consumers have recently changed their purchasing habits to choices such as in-flight WiFi, priority boarding, premium seating, meals or doubling their miles instead of the traditional schedules and fares. Airlines have veered to selling these types of customized travel services through direct selling to consumers and have eliminated the use of global distribution systems GDS. Airlines have found that the use of GDS's are more expensive to both the airline and consumer and that GDS's technology has yet to evolve to enable the kind of customer-focused and customized shopping that other industries have embraced. Now GDS's has ask that the Department of Transportation DOT to protect its market dominance by having DOT force airlines to give them, free of charge, the ability to sell options services as checked bags, seat upgrades or club access. Airlines believe that consumers should know what the are paying for.
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    This article claims that GDS systems are actually limiting consumer choices. The author suggests that using new distribution technologies that connect us directly to reservation systems would be better for consumers because it provides them with all the choices the airlines can offer, without the extra charge. Purchasing a ticket through GDS is three times more expensive than purchasing the ticket directly. Airlines, which aim to support consumer choice and transparency with its customers, try to tailor travel options to accommodate a passenger's individual needs. However, GDS opposes this movement by urging airlines to use outdated equipment that requires its due fees, which in turn raises the cost of travel for consumers.  
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Travel Companies Sued Over App Patent - 3 views

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    In the age of apps and mobile technology, something told me this one was coming. I found an interesting article about 10 travel companies being sued by a mobile app producing company for copyright infringement. Air Transport World is reporting that MarcoSolve Inc., based out of Oklahoma, is suing several airlines and other companies, including Avis Rent A Car, the Hertz Corp., Hipmunk Inc., Hotels.com, Priceline.com and Travelocty.com. The patent that MacroSolve is suing over grants the company the ability to download apps to any mobile device, collect data from those device users and send that data back to a central database. On a travel-based application, this would be conceived as the ability to track user location and automate social networking connectivity. MacroSolve was finally granted the patent in 2010 following several revisions when the company originally filed in 2002. More than 30 other companies other non-travel based companies were also sued by MacroSolve for infringement. However, a patent consultancy is claiming that the U.S. Patent and Trademark Office granted the same patent for the invention to different companies. When considering the app world and app technology, the article indicates that there are only very small differences in software that distinguish one patent from another. As app-building technology continues, I believe news reports will begin to reveal more litigation like this. This is the type of technology that tends to overlap in design. For example, the article says the MacroSolve patent on differed in its use of its app terms like "poll", and "survey". Air Transport World reports the recent litigation is forcing some foreign developers away from the U.S. market.
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IATA Chief Cites GDS Partner Role, But Remains Critical - 0 views

  • While remaining critical of GDSs, IATA director general Tony Tyler sounded a somewhat less combative tone toward “our global distribution system partners” during his keynote speech at the IATA annual general meeting in Beijing.
  • Giovanni Bisignani, who retired as director general last year after 10 years in the post, made the GDS industry a frequent target of his famous “Basta!” moments over segment fees.
  • More recently, Tyler has excoriated GDS companies for what he called a failure to meet the changing needs of airlines as they adopt new merchandising methods.
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  • Our global distribution system partners help us to sell 60% of our tickets,” he said. “Beginning four decades ago, when these systems were created, their cutting-edge technology expanded our distribution horizons.”
  • But are blocking innovation
  • Open AXIS messages were in turn donated by Farelogix, the company that developed American Airlines’ Direct Connect technology.
  • GDSs, which are built on operating systems dating from the 1970s, have not been able to facilitate innovation like we have seen in other industries.”
  • multimillion dollar airline product investments “cannot break free of product descriptions limited to booking classes like F, C, or Y and their derivatives. And personalized offers based on availability, customer needs, preferences or histories are effectively impractical.”
  • IATA is working on new distribution standards to enable airline product differentiation, he said. Those standards are based on XML messaging schema adopted as “standard” by Open AXIS, the U.S. organization that promotes XML as the ideal technology connection linking airlines with distributors.
  • “XML standards and customer-friendly interfaces are the new cutting edge, facilitating revolutions in how the world does business.
  • IATA will define the foundation standard this year
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    The International Air Transport Associate (IATA) at their annual general meeting in Beijing have had enough with the outdated Global Distribution Systems technology. The new Director General Tony Tyler indicated that in the 70's the system was cutting edge technology expanding distribution for airlines but years later the technology lacks innovation and must be brought up to date with airline product differentiation. This can be done by adopting new standards through XML messaging schema. Farelogix has donated XML through Open Axis, an organization that promotes the XML technology for linking airlines with distributors, similar to the technology that American Airlines has been using. IATA indicates that this year they will define the foundation standards in partnership with the GDSs, a necessary progression.
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