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Contents contributed and discussions participated by Cecilia Lucas

Cecilia Lucas

Cvent Introduces Mobile-Friendly Online Registration and Event Websites - 0 views

  • Create
  • Create dynamic content for emails that can vary based on information known about
  • Social media upgrades: Promote sharing and increase the event's exposure by prompting users who have just completed the registration process to share the event with their social networks;
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  • website and registration form
  • website and registration form
  • website and registration form
  • Cvent, the world's largest cloud-based provider of event management, venue selection and web survey solutions, today announced several advancements to its event management solution,
  • Mobile-friendly additions: Instantly create and design a mobile-optimized event website and registration form
  • Mobile-friendly additions:
  • Mobile-friendly additions:
  • Social media upgrades:
  • Social media upgrades:
  • Mobile-friendly additions:
  • Mobile-Friendly Enhancements Take the Lead in the Company’s Recent Product Upgrade; Joined by Deeper Social Media Integrations and eMarketing Advancements
  • Enhancements to Cvent's event management solution include:
  • mobile-optimized event
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    Cvent the world's largest event management cloud based company introduces new mobile friendly technology that allows users to register via their cell phones which enhances social media integration by encouraging users to share their attendance and in turn increase the events exposure. Attendees can also search for nearby activities and restaurants with the geolocation feature.
Cecilia Lucas

Pinterest for Hoteliers - A Guide to Pinterest for Hotels, Resorts and Restau... - 0 views

  • Pinterest has been all the rage recently, with various news sites and brands sitting up and taking notice
  • Pinterest.com user base is:
  • Fairly affluent, with $100k+ avg incomes and 28.1% users “well off” The time (15.8 mins) users spend on the site is significant (more than Facebook and close to YouTube)
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  • Attracts approx 1.36 million visitors a day and is growing at 2,702% since May 2011
  • refers more traffic to retailer sites than YouTube, Google+ & Linkedin combined!
  • Show off your design / style / brand credentials:
  • Act as a destination concierge
  • Add a visual twist to your Food & Beverage marketing efforts
  • Special occasions and events:
  • Website Referrals & Traffic
  • Crowdsource inspiration and engage users
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    Pinterest is the fastest growing social media site to date, and the fact that it's core user is fairly affluent and that it generates more traffic to retailers than Google, YouTube and Linkedin combined, demonstrates that it could become an excellent opportunity to for hotels to market themselves at a fairly affordable cost, and reek great returns form it.
Cecilia Lucas

New airport tech could shrink security checks to 5 seconds -- Government Computer News - 0 views

  • new contraption June 7 that could get you through an airport security line in five seconds
  • Instead, airline travelers would pass through one of three 21-foot tunnels based on the passengers’ status as known travelers, normal travelers or enhanced security travelers
  • TA and the Homeland Security Department have not commented on the cost of collecting and storing millions of travelers’ iris scans. According to IATA, the association is working with the Homeland Security Department on DHS' Checkpoint of Tomorrow program to revamp a tedious and often contentious security process at airports.
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    The International Air Transport Association introduced a new security system at the 67th Annual General Meeting and World Air Transport Summit in Singapore in 2011. This new system would divide travelers in three different categories: known travelers, normal travelers and enhanced security travelers. Each level would have different security procedures and then passengers would pass through different tunnels, one for each category of traveler. For example, if you are a known traveler you would need to pass a iris recognition system which would confirm your identity and you would pass through a tunnel with minimal scanning technology. The scanning procedures get more invasive for normal passengers and even worse for enhanced security travelers.
Cecilia Lucas

Stop, look and listen before investing in hotel tech - 1 views

  • the hotel industry has been hooked on placing more and more technology into guestrooms believing the guest wants it, needs it. It’s become a way to stay competitive.
  • Hotel owners started to question the cost and ROI. As operators, you became increasingly concerned over recurring support expenses
  • Oh, and one must not lose sight of the fact that there is the obsolescence factor with many of the items being superseded by new models at an ever-quickening pace
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  • Less is more
  • Why are you adding connectivity panels so the guest can tether their device to the TV, when most are very comfortable at either holding it in their hand (like a book) or prefer to connect it wirelessly?
  • To understand what the guest really wants and needs: STOP, LOOK and LISTEN!
  • What travellers want in hotel technology
  • Super-fast, reliable and suitably priced Internet access
  • A well-lit room with simple controls
  • Power sockets
  • Temperatures that can be easily controlled
  • A place to work
  • And as for the TV, include 24-hour news channels, sports channels and some entertaining TV channels.
  • Actually, you can summarize what guests want from a hotel room with three Cs: 1. Clean2. Comfortable 3. Connected
  • They just need the tech to work
  • What does this mean to YOU, the hotelier?In my opinion, going forward, guests will start to question why they should pay for this tech when they don’t need it, don’t want it and, most importantly, don’t use it.
  • A trendy piece of tech is no longer an enticement to make a guest change allegiance from one hotel to another. A B&O stereo or an iPod dock is not a deal breaker, but free Wi-Fi and a free mini-bar can be.
  • And besides, the lifespan of these toys is very short—12 to 18 months tops—before they become relegated to the old-version league. Can you really afford to swap out gizmos that fast?
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    When it comes to investing in technology in hotels, a better approach might be to simplify. In a day and age when most people carry around all their technology needs in their pockets (Cellphones, Tablets, Laptops, etc.) There may not be a need to invest so heavily in gizmos to attract customers and keep them happy. We may want to consider that all the guest wants is to be connected, so offering a super fast, reliable and suitably priced internet access is all the technology they really need. Investing in every new technology, with short lifespans, can end up making a real dent in your ROI.
Cecilia Lucas

Oracle Unveils Oracle Airline Data Model - MarketWatch - 0 views

  • Extending its comprehensive portfolio of applications and technology solutions that are designed to help airlines reduce costs and enterprise risk,
  • The Oracle Airline Data Model is a standards-based, pre-built database schema that helps airlines optimize the collection, storage, and analysis of passenger data from reservations, sales, operations, loyalty, customer service and finance in their data warehouse.
  • Oracle Airline Data Model makes this easier by delivering a comprehensive passenger data model with pre-built industry specific key performance indicators, OLAP cubes for multi dimensional analysis and data mining for predictive analytics. Built to work with Oracle data warehouses, airlines can quickly and easily realize the benefits."
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  • Oracle's comprehensive portfolio of applications and technology solutions for the airline industry helps airlines modernize their operating platforms, improve agility and efficiency, increase customer loyalty and enhance regulatory compliance
  • Passenger data management provides the critical base platform for airlines to build and manage customer experience management solutions,"
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    Oracle launches a new data Management Model that will allow airlines to optimize the collection and analysis of passenger data in order to enhance and personalize the travel experience. With this model Airlines will be able to consolidate data collected by legacy systems, simplifyng it's analysis in order to support all aspects of it's business.
Cecilia Lucas

Mobile POS usage growing among restaurants | Nation's Restaurant News - 1 views

  • I think this will become a reality in fast food in the next two to three years. It will be tied to the success of mobile wallet technologies
  • anywhere in hospitality where speed of the transaction is critical and cash is a big part of the process today
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    Technology researcher, Greg Buzek is interviewed by Nation's Restaurant News about the future of Mobile POS among restaurants. He says that Mobile POS will be the fatsest penetration of any technology in the hospitality industry since the introduction of internet connectivity. We see that the fastest growing market for this technology are the smaller bussinesses such as food trucks and fast food restaurants where the speed of the transaction is critical, but eventually will find itself popular amongst larger restaurant chains. The appeal for smaller bussinesses is the price point, since it's cheaper than installing $2000.00 traditional POS.
Cecilia Lucas

Old Room Distribution Systems to Make Way for Online Automation and Integration for Hot... - 0 views

  • providers will switch their channel management strategy from 'legacy' manual channel management products of yesterday to technologies capable of providing fully automated, two- way, seamless integration between online booking channels and their PMS, CRS or RMS systems.
  • "As integrated channel management solutions become mainstream this year, hotels will benefit from broader distribution reach and streamlined automated business processes that, together, result in higher revenues, lower costs of acquisition and a healthier bottom line,"
  • "For technology vendors in the online travel segment, 2012 will be a year of rapid adaptation in this dynamic, ever-changing market. Online travel is arguably the fastest moving and most dynamic area of the travel space. Constant innovation and adaptation in distribution are critical for accommodation providers
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    In 2012, with an eye on becoming more competitive, hotels are looking in to becoming more effective in their revenue management strategies and maximizing business efficiency by integrating their online distributions with their PMS and RMS systems.
Cecilia Lucas

Choices for Going Green in the Hospitality Industry: How is the Hospitality Industry Go... - 2 views

  • The hospitality industry recognizes the importance of managing its properties in an environmentally responsible way.
  • The hospitality industry whose services span the management of large areas of land, real estate, energy and other resources, is no exception.
  • The industry is realizing that green practices contribute significantly to their bottom lines
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  • ecotourism as the fastest growing market in the hospitality industry. Adopting environmentally responsible practices has become imperative to promote properties as destinations for such clients. Another positive outcome is the healthier environments they generate
  • Certification: Managers of hotel properties, from bed and breakfast inns to large facilities are turning to certification as a means toward going green.
  • LEED focuses on improvements to buildings and structures to improve operations.
  • Their commitment to environmental conservation is viewed favorably by customers and the communities they operate in.
  • they incorporate many environmentally sustainable practices in their operations. The use of land, materials such as paint and carpets, furniture, fixtures and equipment, cleaning supplies and food, lend themselves to eco-friendly practices.
  • In addition to certification, some members of the hospitality industry are contributing to the greening effort by setting their own goals and priorities.
  • As customers become increasingly concerned with environmental conservation, technologies and practices will adapt to cater to such need. Environmental sustainability will be a key focus of these efforts.
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    In todays world, where ecoturism is the fastest growing market in the hospitality industry, hotel managers and owners realize the importance of running their properties in an environmentally responsible way. These initiatives usually translate in to greater customer recognition and loyalty. Some of the ways they achieve this is thru certifications, such as LEED which focuses on improvements to buildings and structures in order to maximize operations such as energy performance, conservation of water and other resources.
Cecilia Lucas

Travel retailers at risk as non-GDS business rises - 0 views

  • The increasing number of travel agents making bookings outside the traditional global distribution systems is driving the need for simpler payment systems, according to a new survey
  • found a fifth of businesses make more than 50% of their revenue from non-GDS transactions,
  • travel agents and suppliers believe their payment systems are completely adequate, with the biggest bug-bear named as booking fees such as administrative and credit card surcharges.
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  • meant payments transacted outside the GDSs were being handled manually or with disparate systems, leaving room for error and unreliable audit trails.
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    1/5 of travel businesses make more than 50% of their revenue from sales outside the GDS booking system, and as they do this, payment transactions are more unreliable and vulnerable opening bigger risks to the customers
Cecilia Lucas

The Pros and Cons of Cloud Computing for Hotels - 2 views

  • Believe it or not, most hoteliers don’t fully understand what the cloud is
  • There is the natural inability of the hotelier withstand outages or hacker attacks in the cloud
  • The problem is most of these organizations aren’t sure of how much to rely upon the cloud and even in some cases what makes up cloud services.
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  • Redundancy
  • There are many pros and cons associated with cloud computing and hosted solutions for the hotelier
  • The Pros:There are much lower start-up costs and not much equipment to purchase. Less staff is needed to maintain the equipment. There should be no need for future hardware upgrades.
  • Cloud computing is very fast to implement to a number of workstations.
  • Then there is the fixed-cost advantage: Software provided online is upgraded and maintained by the provider
  • The fixed cost allows business owners to plan rather than be caught off-guard when a costly software or hardware upgrade must be purchased.
  • Making false promises
  • So, what is the “cloud”?  Believe it or not, most hoteliers don’t fully understand what the cloud is . Yet the cloud is in the news daily. It touches all of our lives, but in its present form is the cloud and the security measures to protect users ready for prime time? The consensus is ”cloudy”.
  • Cloud hosting resides in a single data center.
  • For starters, automatic scaling can make people extremely lazy. If you’re not paying attention to your usage, you just might get a huge surprise on your next bill.
  • So if you’re using cloud hosting, make sure to pay daily attention to your usage.
  • App performance could suffer. Your data might not be cloud-worthy
  • Service level availability agreements. Since these agreements are very detailed, it’s essential to verify all the services being defined in the contract.
  • Service level availability agreements.
  • Redundancy.
  • cloud computing service provider
  • provide different levels of quality and services when it comes to actually installing them. Thus, finding a reliable service provider is a tiring and time-consuming job.
  • The future looks great down the road, but in the meantime there will be a great shakeout and much angst getting there. If Amazon and Sony can’t get it right yet, what chance do you stand?
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    This article pretty much outlines the advantages and disadvantages of cloud computers in general, but it speaks of how hoteliers don't fully understand what a cloud is, much less trust to use one. It goes on to explain how cost effective the start up for a cloud network is in terms of hardware, software and time. But, in long term, the monthly payments for web hosting, software hosting, storage, etc are never ending. Although at least these costs are such that you can plan ahead for. There is also a greater vulnerability to hacker attacks in the cloud. Redundancy is an issue as well, since clouds are hosted in a single data center. The article ends with a warning on service providers and the importance of finding the right one for you and your needs.
Cecilia Lucas

New Hotel Technology Likely to Bring Sticker Shock - 3 views

  • The need for a new generation of computers, data centers and security equipment for the nation’s hotels is driving up the expense of technology in the hospitality industry,
  • The average [technology] cost for a 400-room hotel has been about $50,000 a year. That   cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time,” says Shah.   “That cost could be significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.“
  • “The average [technology] cost for a 400-room hotel has been about $50,000 a year. That   cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time,” says Shah.   “That cost could be significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.“
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  • The hotel industry hasn’t kept up with the state of the art to the degree other industries have, says Shah, particularly with regard to pricing and customer convenience.
  • significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.“
  • The need for a new generation of computers, data centers and security equipment for the nation’s hotels is driving up the expense of technology in the hospitality industry, says Mitesh Shah, chief executive officer at
  •  The average [technology] cost for a 400-room hotel has been about $50,000 a year. That  cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time,” says Shah.   “That cost could be  significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.“
  • The upgrades involve both communications that make life more convenient for travelers, and the unseen hardware that makes hotels function more smoothly.
  • Hackers are more aggressive than ever, and the cost of protecting hotel systems has risen accordingly
  • cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time,” says Shah. 
  • Traditionally, too many hotel managers focus on the condition of the carpets and walls  — whether they need painting or new pictures, or fresh plants in the lobby, rather than scrutinizing their technological infrastructure.
  • Examining how people buy and use media shows that bandwidths are growing more sophisticated, and the trend in a hotel experience is to become more connected,
  • And too many hotels are unable to provide that level of technical response.
  • Costly upgrades don’t always translate into higher rates, however. “The question really is, can you charge more for it? Or is it part of the experience?”
  • high-speed Internet, for instance, it’s an amenity that customers demand, but they’re not necessarily willing to pay extra for it.
  • Another expense involves business intelligence technology — the detailed analysis and tracking of a hotel’s daily, weekly, monthly, and quarterly performance.
  • Operating teams then analyze the results and plan their financial strategy on a day-to-day basis, says Shah.
  • When it comes to creature comforts, travelers don’t want to compromise, says Shah. They want the same comforts on the road that are available at home
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    The Hotel Industry has not kept up with the state of the art technology to the degree other industries have. It's at a point where a great investment is needed to upgrade technology they use both in communications as well as the unseen hardware that make hotels function on a day to day basis. The cost of replacement and and expansion of business data centers and security is very large. But who bears the cost?, since guests have come to expect ammenities such as high speed internet, but aren't necessarily willing to pay for it. This is an inevitable cost hotel corporations are going to have work in to their budgets in order to stay relevant and competitive
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