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kayshap96

Why you should consider Self Order Kiosk for your Restaurant - 0 views

www.gojisystems.com/self-order-kiosk-restaurant

shared by kayshap96 on 06 Oct 18 - No Cached
  • Why you should consider Self Order Kiosks for your Restaurant
  •  Self Order Kiosks are typically considered to be touchscreen computers that allow customers to enter an order into the computer on their own.
  • The increase in minimum wage is reaching an inflection point at which the cost to invest in solutions like Self Order Kiosks might cost less overall than investing in POS and employees to operate them.
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  • However, there has been steady growth in the demand for Self Order Kiosks in the Fast Casual, Restaurant and Fast Food industries.  These days businesses are much more aware of the benefits of technology.  There is a lot of proven data that the right technology can boost the growth and productivity of a business.  Restaurants that are able leverage the latest technology trends can often have the largest technological advantage in the market. 
  • The Restaurant and Fast Food industry has changed a lot in the last 10 years and the competition and ability to differentiate has become increasingly more difficult.  We’re seeing a lot of overcrowding in many spaces.  Much like Retail stores casual dining restaurants are experiencing similar store closings due to overcrowding.
  • As time changes so do the generations of adults.  This means as baby boomers get older the next generation of people will be the majority of customers.  These days it’s not hard to see that almost every brand is looking to cater to the next generation of consumers.  It’s also no secret that the millennial generation and every generation after is much more technology aware and savvy.
  • Lower Overhead Improve Customer Experience and Retention Improve Efficiency Improve Growth Increase Revenue
  • Self Order Kiosk orders are typically submitted more accurately because there is no translation required from customer to cashier. It’s been proven that customers are happier with order consistency when entering orders on their own.  Happy customers often translate into repeat customers.
  • elf Order Kiosks can consistently provide better upselling and suggestive selling.  The more advanced kiosk technologies can provide upsells and suggestions based on the user that is ordering.
  • Kiosks can free up valuable human resources to do what humans do better than any kiosk could: greeting customers, offering assistance, bringing their food to the table, offering suggestions, and asking about their experience.
  • Many millennial customers will often choose a Self Service Kiosk option and if the kiosk is designed well, they will have a good ordering experience because the order entry was fast and easy.  A good kiosk interface can allow the customer to expect an accurate order every time.
  • Self Order Kiosks sound great! So then why has adoption been so poor?
  • Fragmentation Most of the Self Order Kiosks that are available today are not made for your Point of Sale system.  So there isn’t always a kiosk solution available.
  • Limited Customization Most Self Order Kiosks can be customized but the customization is often limited.  The ability to change the workflow, menu layout, and user experience tend to be limited.  These kiosks often have a standardized layout.  Most Self Order Kiosks do not allow you to change the orientation of the screen from portrait to landscape or vice versa.
  • Cost Self Order Kiosks definitely come with initial and on-going costs.  As with all things you get what you pay for.  The lower cost kiosks provide limited flexibility and may do a poor job of representing your brand.  The cheaper kiosk hardware is often not commercial grade and not nearly as rugged/tamper resistant as higher end options.  Cheaper solutions may be cost less up front but it limits your capabilities and the type of self service you’re offering your customers.
  • The high end kiosks built with custom enclosures and hardware are much more expensive.  However they can deliver the true branded experience.  As with all custom built equipment, it always has a higher initial cost and often come with a higher installation and setup cost. High end kiosk software is often custom developed.
  • Management Kiosks like all technologies, require management.  Maintenance, repairs, upgrades, security, and upkeep can increase the overhead of owning and operating Self Order Kiosks. Another issue that can arise from Kiosks is vandalism and this issue can add costs to manageability.
  • Poor Customer Experience Customers may become impatient or frustrated if the kiosks are not working, are laggy, or the interface is too complex to order or pay.  When something goes wrong customers may have to ask for assistance which can take up additional time.
  • Employee Sabotage Employees can see Kiosks as a threat to their job security and can make the experience difficult to adopt.  Sometimes Servers may believe that they are getting smaller tips because the customers are using self service kiosks.
Gabriela Moreno

Impact of Individual Differences and Consumers' Readiness on Likelihood of Using Self-S... - 1 views

jht.sagepub.com/...85.short

technologies consumers readiness hospitality

shared by Gabriela Moreno on 29 Aug 12 - No Cached
  • As more hospitality companies use self-service technologies (SSTs), the industry is going through an evolutionary adoption process.
  • To successfully implement and use SSTs, it is important for the hospitality operators to understand the factors that determine both willingness and resistance of the customers on using the SSTs.
  • The results indicate that consumers’ extrinsic motivation had the most significant impact on their likelihood of using new SSTs (e.g., kiosks and touch screen tables for ordering food or other services at hotels, casinos, and restaurants or pools), followed by intrinsic motivation and role clarity.
  • Gabriela Moreno on 29 Aug 12
     
    The article, Impact of Individual Differences and Consumers' Readiness on Likelihood of Using Self Service Technologies at Hospitality Settings states that the use of self-service technology is a rising trend across the board. Major hotel chains, resorts, casinos are implementing software that can remember customers, their information, and go beyond current human levels of service performance. However, not everyone is ready for this new age of self-service technology. In their study, the authors explored influential factors related to individual differences and customer readiness on the likelihood of using self-service technologies. Findings supported technologies such as pay-at-the-pump, online travel purchase, ATMS, and other services that have been around for years were highly accepted. On the contrary, new services such as ordering food over the phone and Internet kiosks in bars were preferred by less than thirty percent of respondents. Within the hospitality industry, customers may perceive new self-service technologies as positive but may choose not to use them if they do not understand it or see no clear benefit from it.  To summarize the results, people may just not be ready for the self-service take over. Especially in the early stages, hospitality companies would need to have an employee standing by the new self-service technology to assist customers with their needs. Although a well used self-service system could generate a new revenue stream, particularly when concerning the younger generation, it is essential that managers take into mind the overall level of consumer motivation and readiness to embrace it,
anonymous

Three Hot Hardware Trends for the Hospitality Industry - Hospitality & Catering News - 3 views

www.hospitalityandcateringnews.com/...re-trends-hospitality-industry

shared by anonymous on 26 Aug 18 - No Cached
  • ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
  • ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
  • ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
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  • As the hospitality industry has arguably always been more service focused than retail, these developments should be of great interest to the operators of restaurants, bars, pubs, hotels and so on.
  • Hardware has a key role to play in boosting service in the hospitality industry. Here are three emerging trends in hospitality EPOS hardware that do just that.
  • What if everything could be done on a single device, at the table, there and then – orders taken, input into the EPOS system, forwarded to the kitchen and processed for payment?
  • Making full use of wireless broadband, this is what Mobile EPOS, or M-POS, solutions like the AURES SWING and iRuggy offer.
  • ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
  • Some restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to place an order directly. Kiosks could play a similar role in hotel rooms, allowing guests to order room service or else offering a ‘smart concierge’ facility.
  • Traditionally, scanners have not been a necessary part of the hospitality EPOS arsenal because there has not been a need to scan barcodes or similar when making sales.
  • But there are many more possible uses for kiosks across the hospitality industry. In restaurants, for example, kiosks could replace the maitre d’hotel or dining room manager when they check availability and making reservations when guests arrive, allowing diners instead to choose tables and dining times themselves
    • ngerv001
      ngerv001 on 29 Aug 19
       
      The influx of millennial travelers has created the need for the ability to be able to customize any and everything possible. Self service kiosks, as well as technological improvements, have reshaped the nature of the hotel experience forever. Hospitality meets them halfway via a host of self-service solutions that are up to the task. Being able to create new options for your guests does not instantly mean abandoning the old. It is important for guests to have the options they need to choose your business regardless of the methods of communication at their disposal.
  • zport003 on 26 Aug 18
     
    This article highlights three hardware trends that is shaping the modern hospitality industry globally by focusing on the advances experienced in POS technology. The writer emphasizes that since the hospitality industry has been more focused on services than on retail, restaurant, bars, hotel and pub owners should pay keen interest on the technological developments. This technology is beneficial to the hospitality industry, as it will help the operators improve on customer experience. Hardware plays a critical role in improving the services offered in the hospitality industry. The three emerging trends in hospitality mentioned in the article relate to the trends in EPOS hardware in the industry. The first trend mentioned in the article is mobile EPOS (M-POS), which helps in taking orders, inputting them into the EPOS system, have the order forwarded to the kitchen and processing for the order payment by using wireless broadband. The second trend is kiosks that are self-service points in the hospitality industry. Kiosks have several uses like checking availability, making reservations when the patrons arrive in restaurants and allowing guests to order room service in hotel rooms. The last trend is the use of scanners, which is modern EPOS software for setting up a loyalty scheme for businesses. Scanners have not been a necessary part of the hospitality EPOS but their demand has grown due to the increase in popularity for loyalty schemes among businesses.
  • afigu115 on 28 Aug 19
     
    This article talks about the three hardware systems that are trending now in the hospitality industry. The Mobile EPOS, Kioks, and Scanners are all meant to make the job of the company run smoother and more efficiently. The EPOS makes it easier to get everything done in one place, for example placing an order, paying and receiving a receipt. Kiosks allow customers to place their own order and have the food delivered to them. Lastly, scanners are a great help when it come tp updating records.
  • anonymous on 01 Sep 19
     
    Retail operators are now understanding that point of sale systems can also be used to not only assist in processing the final phase of the checkout but also throughout the entire process to increase the service aspect. The advancement in POS technology is the driving force behind this initiative. Operators of restaurants, bars, pubs, hotels, etc., are using POS technology to improve the customer service experience. The main focus of this is placed on modern specialised EPOS software and hardware systems and how they can help to integrate operations across an entire business. There are three emerging trends in hospitality EPOS hardware that are used to run the software. They are mobile Epos (M-Pos), Kiosks and Scanners. Mobile EPOS (M-POS) use single devices at the table to take orders, input into the EPOS system, forwarded to the kitchen and process the order for payment. Kiosks, on the other hand are self-service points that allow users to process orders and payments separate from collection they can also allow users to check availability and making reservations, allowing them to perform tasks like choosing tables and dining times themselves. Kiosks could play a similar role in hotel rooms, allowing guests to order room service or offering a smart concierge option. The final hardware option mentioned was the use of scanners. Scanners are used in conjunction with the loyalty schemes which are growing in popularity as a way to incentivise repeat business and for updating records.
ecast038

The Truth About Self-Serve Kiosks At Fast Food Restaurants - 0 views

www.mashed.com/...iosks-at-fast-food-restaurants

food restaurants kiosks self-checkout mobile business

shared by ecast038 on 05 Nov 21 - No Cached
  • self-serve technology is not only making fast food service more efficient, but also subtly changing customer behavior. Namely, it is encouraging people to spend more
  • elf-serve kiosks increase customer spending, on average, by 20%, and this figure is borne out by data presented in a 2015 Harvard Business Review article. According to the review, major chains, including Taco Bell, McDonald's, and Chilis have all reported self-serve kiosks generating larger sales than in-person ordering, usually by a margin of 20%. In one instance, McDonald's even saw sales increase by as much as 30%.
  • On the one hand, standard industry practices such as "upselling" (promoting premium goods, add-ons, and customization) are programmed right into the machines. Human cashiers may neglect to upsell, but self-serve kiosks can't help but do so (via FoodTec). Given the visual nature of self-serve kiosks, upselling can be cleverly woven into the menu itself, and more easily escape customer notice. 
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  • In a 2017 study published in the Journal of Retailing and Consumer Services, researchers demonstrated that touch screens create "experiential and effective feelings" in customers — and, moreover, a greater sense of privacy. In short, customers are happier and more self-assured when using self-serve kiosks, and are therefore more likely to spend more.
  • Using a self-service kiosk can be a joyful experience, but one that comes at a cost if you're not careful.
  • ecast038 on 05 Nov 21
     
    The self-serve kiosks or unattended POS systems are changing the customer behavior and getting consumers to spend more. Many major chain restaurants have incorporated them in their business such as Chilis, McDonalds and Taco Bell. Kiosks tend to upsell the customer while regular cashiers may not. Self serve is bette for business, not so much for the customers wallet.
ggara004

Addressing the Online and In-House Restaurant Guest Experience in 2020 | Hospitality Te... - 0 views

hospitalitytech.com/staurant-guest-experience-2020

technology restaurant service guest

shared by ggara004 on 30 Jan 20 - No Cached
  • Industry experts have been looking ahead at what needs to happen with the restaurant guest experience in 2020
  • Online ordering is one of the biggest and most coveted conveniences in the industry this year. The restaurants that make ordering as convenient as possible are the restaurants that are going to be the most successful in 2020
  • Restaurants that utilize an online ordering system are able to grow their delivery revenue 30% more than those that do not
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  • What the
  • se statistics tell us is that customers don’t just want a way to order online and get food delivered. They want a convenient, intuitive system that can make the entire process easier
  • We are in the digital days, which means doing anything analog is going to be more challenging than it used to be. This includes getting customers into your physical restaurants
  • 25% of restaurant customers have used a self-ordering kiosk within the past three months—up 7% year-over-year
  • More than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered
  • 30% of customers prefer to order from a kiosk vs. a cashier if the lines were of equal length
  • Kiosks streamline the ordering process to reduce wait times. They increase accuracy by sending orders directly from the customer to the kitchen staff without requiring anyone to serve as the messenger. They improve the speed of service by cutting out additional steps between when an order is placed and when it goes into the queue. All of this helps to improve the customer experience, and boost your profits at the same time
  • Downtime means that y
  • ou can lose out on sales and irritate your customers both now AND in the future. This isn’t a risk that restauranteurs can take in a competitive market
  • In order to beat your competitors, you must offer an experience that provides more value, takes less time, and requires less effort. Fortunately, this is easy to do with the right technology at your disposal
  • ggara004 on 30 Jan 20
     
    This articles refers to the restaurant industry and how technology has helped it enhance the customer experience moving forward. For example, it touches on topics such as mobile and online ordering, in-house experience, and internet connectivity. The most interesting point was the topic of self-service as part of the in-restaurant experience. It refers to data of how a customer would prefer to use a self-ordering kiosk if it were offered. More fast food restaurants like McDonalds and Taco Bell seem to be embracing the unattended POS, which per the article appears to be a growing trend.
sanchezgema_

5 Technologies Hotels Should Be Investing Into For 2020 | By Andrew Metcalfe - Hospital... - 0 views

www.hospitalitynet.org/...4096395.html

shared by sanchezgema_ on 13 Apr 20 - No Cached
  • A recent study of 2,000 people conducted by Guestline, looked how people book their hotels and the factors involved in room cancellations. It was found that over a quarter of people take into high consideration the quality and detail of a hotel's website (such as photographs and information) before making a direct booking online1.
  • Investing money into your websites simplicity in all stages of the guest journey will help acquire traffic, increase conversion rates and drive more people to book direct. The simplicity of website use (including less re-directs) will result trustworthiness of the potential customer. Hotel management may also find reporting efficient with less redirect windows to consider.
  • An investment in secure payment gateways protects the data of hotel guests, and the hotels credibility. For example, if a guest was to see the wrong value on an invoice, they may become wary of how secure that hotel's payment system is and look elsewhere. A secure payment gateway also checks in advance whether the credit card exists and is covered which could reduce chargebacks. This way, the hotelier can make sure that the booking via the credit card is genuine and at the same time protect the guest's data.
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  • Carefully choosing the right time to upsell a guest's hotel booking is crucial to a hotels' additional revenue stream. After a booking has been made there is a fresh window of opportunity to upsell, as guests will reflect on their budget spend and perhaps feel there is room to spare on extra luxuries and see what they may be missing out on.
  • Having all the data in one system makes presenting and acting on the data much more effective. For example, Amazon don't deliver packages 100% of the time but the rest of the experience they control, making it so easy for people to buy from them. Hotel systems will need to move this way in order to provide similarly strong guest experiences." Says Andrew
  • In a recent survey of 2,654 consumers by the Travel Leaders Group, 78% of respondents said they would like to see self-service kiosks more widely available for check-in2.
  • Omni channel platforms enable you to centralise operational systems, take back control of your revenue flow and transparency of guest data, so hotel management can focus on creating the best experience for customers.
  • Consumers are becoming accustomed to self-service systems as they appear across retail, leisure & transport industries. Another study, suggested that guests favour hotel self-service check-in's as it provides a faster service, results in more privacy and waiting time/lines are much shorter3. Hoteliers could consider how their core data system might be centralised as much as possible in order to make it a less complex & more efficient guest journey from booking to check in. Technology such as guest portals can be efficient for customers to retrieve their invoices quickly and will centralise all the data for the hotelier.
  • many of these will create options to drive people to your website but also more competition. If you can show your offering more easily, make booking slick and then integrate it to an onsite experience it will encourage guests to use you for converting their search to a reservation.
  • Upselling is an important aspect of hotel revenue
  • Hotel payments have adjusted to new legislation and as the move towards a more integrated guest experience aspects through check-in and checkout, invoice retrieval march on the payment aspects will have to dovetail seamlessly and accurately.
  • salmanalabiooani on 13 Apr 20
     
    This article talks about the 5 technologies hotels should be investing into for 2020 in order to stay competitive. The technologies are website simplicity, upselling tech to boost profitability, secure payment systems to increase consumer confidence & credibility, self service and automated check-in, and an omni platform which centralises operations.
  • jeanique13 on 08 Jul 20
     
    Hotels are taking new major steps into tech integration as more and more developments are constantly being requested by guest and made by property owners. These I.T investments can help these properties majorly and help increase guest satisfaction. One advantage that many companies can use is it up selling aspect to help push sales. Investing in secure payment options helps with data security and gives the hotel credibility.
  • sanchezgema_ on 25 Sep 20
     
    -Website simplicity -Upselling technology to boost profitability -Secure payment systems to increase consumer confidence and credibility -Self service and automated check in -An omni platform which centralizes operations -In a 2,000 people study, a quarter of people take into high consideration the quality and detail of a hotel's website before making a direct booking online. -Website simplicity acquires traffic, increases conversion rates and drives more people to book direct. -Upselling can happen subsequently through nudge marketing via emails, push notifications of even on arrival at the hotel. -Investment in secure payment gateways protects the data of hotel guests and the hotels credibility. -Also checks in advance whether the credit card exists and is covered which could reduce chargebacks. -In a survey of 2,654 consumers, 78% of respondents said they would like to see self-service kiosks more widely available for check in. -Self check in is faster service, more privacy, and waiting time/lines are much shorter. -Omni channel platforms enable you to centralize operational systems, take back control of your revenue flow and transparency of guest data, so hotel management can focus on creating the best experience for customers.
taurus1313

4 Must-Have Unattended Payments Features for New and Existing POS Installations - DevPr... - 0 views

www.devprojournal.com/...and-existing-pos-installations

shared by taurus1313 on 20 Sep 19 - No Cached
  • Security and loss prevention are important to any business, but they are particular concerns with unattended payments. With no sales associate to monitor behavior, self-service terminals may be a target for theft or tampering.
  • Today’s consumers demand that any customer-facing solution is convenient and easy to use,
  • and business owners won’t gamble on a solution that could diminish customer loyalty.
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  • Many types of businesses and organizations that are implementing self-service are doing so to help improve average sales and customer throughput.
  • It’s vital that unattended payment solutions integrate with the business’ systems, such as point of sale (POS), retail inventory management, restaurant kitchen display system, or accounting systems. Your solution will have far less value if it stands alone and requires your clients to manually transfer data to other systems.
  • Lower labor costs
  • Fewer order or cashier errors
  • Better space utilization with fewer checkout counters
  • Reduced risk of employee theft due to less cash handling
  • The number of consumers who prefer self-service is growing
  • 66 percent of shoppers favor self-service technology over interacting with sales associates
  • 77 percent of consumers say they’d be comfortable in a retail setting where there is only self-checkout — no sales associates at all
  • Quick service restaurants are launching self-service ordering and payment, keeping lines shorter and serving customers faster
  • These solutions should meet all Payment Card Industry (PCI) standards, including best practices for skimming prevention.
  • Unattended payment solutions represent the chance for you to enter the market as the opportunity grows
  • Not only does this give you a broader market in which to sell your solutions, it can also differentiate your business from direct-selling POS providers, positioning you more strongly to compete
  • llaff002 on 20 Sep 19
     
    Unattended POS systems are being utilized in spaces beyond vending and self service. Many industries are leaning towards changing to self serve kiosks and this article explains why and shows for benefits to this system. I have seen this system move from grocery store checkouts to the McDonald's located in a busy beach side town.
  • khadija2050 on 12 Oct 20
     
    the article highlights the benefits of using unattended pos systems and how there is a growing tendency for self service and less face to face interaction in retail and hospitlaity business
  • taurus1313 on 31 May 21
     
    "Lower labor costs Fewer order or cashier errors Better space utilization with fewer checkout counters Reduced risk of employee theft due to less cash handling"
anonymous

The Pros and Cons of Restaurant Self-service Kiosks - 0 views

upserve.com/...pros-cons-of-restaurant-kiosks

shared by anonymous on 26 May 21 - No Cached
  • With 79% of customers saying that they believe restaurant kiosks make their experience more convenient, according to NRA data, expect it to be a growing trend.
  • Customers have grown accustomed to helping themselves at many dining establishments over the years, whether it’s placing their orders at counters at the restaurant POS or choosing items from a buffet and paying for them.
  • The main appeal of self-checkout kiosks is to make the ordering process more efficient, which is why they have become popular in fast food chains.
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  • Another downside is that once you leave orders to the customers, you can lose out on some of the human customer service touches. Especially at sit down establishments, guests often ask waitstaff for recommendations or have questions about how dishes are prepared. You can’t do that on a screen.
  • In a poll released by MSN, 78 percent of diners said they were less likely to eat at a restaurant with self-ordering kiosks.
  • anonymous on 26 May 21
     
    According to the article, NRA data shows that 79% of customers say they believe restaurant kiosks make their experience more convenient. However, an MSN poll shows that 78% of diners say they are less likely to eat at a restaurant with self-ordering kiosks. Although a kiosk may make the experience more convenient, are customers ready to give up that personal interaction with the service staff? This could be an issue that is based on the type of service model, with a younger audience or diners frequenting a fast-casual experience not minding the self-service aspect where an older more sophisticated diner frequenting a high-end establishment may want that personal service experience.
Jessica Schwec

7 technologies that are transforming the hospitality industry | Hospitality Magazine - 4 views

www.hospitalitymagazine.com.au/...are-transforming-the-hospitali

technologies hospitality FIU

shared by Jessica Schwec on 13 Jan 15 - No Cached
  • Despite the many changes that are being brought on by these technologies, the truth is that they are there to enhance, not to replace, the core offerings of a hospitality business.
  • Jessica Schwec on 13 Jan 15
     
    The hospitality industry is experiencing a technological transformation. Current technology is improving and being put to better or new uses. According to this article in Hospitality Magazine, there are seven technologies that are taking the industry by storm. 1. Online Booking Systems I agree with the many industry insiders that now consider an online booking system essential. Penetrating the online marketplace is an absolutely mandatory part of the formula for success. However, opinions differ when it comes to how to accomplish this aspiration. As expressed in the article "Taking back control of the direct channel for hotels" posted on the class ScoopIt!, using online travel agents as a properties online booking system has easy setup and maintenance but lacks true customization and can put a sizable dent in profit margins, but building and utilizing a 100 percent customized system does not necessarily grant instant access to hundreds of travels sites on the web. Over all, I am of the opinion that online travel agents are still the best option-for now-because the pros out way the cons. 2. Electronic Point of Sale (EPOS) Primarily used for mobile or self-ordering, EPOS systems can replace waitresses' use of paper orders and remote/hidden POS systems. In my opinion, this streamlines the look of the restaurant floor and provides better and more instantaneous service. Panera Bread uses self-order tablets as some of their locations that allow customers who know what they want to order traditional menu items quickly and independently. Having used this system, I find it more of a novelty than a convenience because the system isn't exactly self-explanatory. Currently, the technology is much more enjoyable as an aid to waitresses where the restaurant can experience increased efficiency and a higher standard of service while guests can experience the "that's cool" factor without the frustration of having to navigate the service themselves.
  • Jessica Schwec on 15 Jan 15
     
    3. Customer Relationship Management (CRM) CRM technology provides efficient electronic storage and management of contracts and customer information and many versions also feature cloud-based applications that provide easy access to frontline employees. Electronic storage and online back-up are not totally new ideas (i.e. the floppy disc) and despite the long way these technologies have come is, in my opinion, not enough to do away completely with paper back ups. Even with electronic files, my previous property kept basic papers for 1 year and more sensitive files for much longer. Basically, CRM technology is something we should utilize more, but I doubt many will do away with a paperback up system anytime soon. 4. Marketing Automation Automatic email and text communications have been made possible by the development and improvement of marketing automation technology. Having worked with this type of technology, there is not an overabundance of companies/technologies from which to chose; however, the technology available various greatly in effectiveness and quality. In my opinion, Constant Contact is the best marriage of quality and ease of use for marketing automation technology available. This type of marketing can really step us a properties game, but beware of poor performing products. 5. Social Media According to the article, photos are the most popular posts by social media users, but the arena has become a bonafide space for reviews. While sites such as TripAdvisor and Expedia provide a niche arena for travel/tourism/hospitality related communication, general social media sites also invite open, unfiltered discussion. Whole social media is BIG, it is important for companies to assess and utilize only the social media outlets that their demographic are actively using.
  • Jessica Schwec on 15 Jan 15
     
    6. Smartphones Smartphones are already super convenient. They are constantly being integrated and synced with our daily lives. Applications such as Apple Pay, in combination with CapitalOne, have provided another level of integration. Currently, there is talk and work on guests being able to use their cell phones as hotel room keys but I wouldn't be surprised if in the future we will have QR Code or RFID storage for our driver licenses, insurance policies and other important information. 7. Smart Appliances A part of American households for sometime, smart appliances are beginning to make their way into the hospitality industry. Luxuries such as electronically controlled blinds, thermostats, lights and more are something we can expect to see in hotels sometime in the future. My biggest concern is the time between now and implementation because while these products are available for purchase by consumers directly, they have not taken off nor seemed to gain any ground in the typical household. Could the hospitality industry be just as slow to adopt these technologies? I believe that it is likely so-mainly due to the high cost of implementation. In conclusion, technology is still advancing and most industries are feeling the pressure to update existing technology and adopt new technology. In the hospitality industry this is especially true.
mtedd003

Meet the Soaring Demand for Unattended POS in the Restaurant and Retail Verticals - Dat... - 0 views

datacapsystems.com/...estaurant-and-retail-verticals

POS restaurant Hospitality technology

shared by mtedd003 on 10 Apr 20 - No Cached
  • One of the latest trends that have made it necessary for solutions providers businesses to adapt is the booming unattended POS trend. The global interactive kiosk market saw record growth in 2018, reaching $9.22 billion and a 17.6 percent growth rate — which exceeded the growth rate in 2017.
  • Last year, McDonald’s announced a plan to install self-service kiosks in 1,000 of its stores per quarter.  Taco Bell planned kiosk installations in more than 6,000 locations, and Subway included self-service kiosks in its “Fresh Forward” initiative to transform customer experiences.
  • Furthermore, 60 percent say they’d visit restaurants more often if they had self-service kiosks.
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  • Erba Collective, a Los Angeles cannabis dispensary, installed self-service kiosks that accepted cashless payments to reduce wait times and increase customer turnover.
  • It’s the right solution for today’s consumers: Consumers value their time, and waiting in line can destroy an otherwise great customer experience.
  • It’s the right solution for today’s businesses: Merchants are facing mounting challenges ranging from rising labor costs to new competition. Self-service kiosks can help businesses do more with the same staff, minimizing the labor required for order taking or checkout.
  • o provide unattended POS solutions, you will need to speak with your vendors or find new partners that offer the types of hardware you need. It’s also vital that you work with a payments partner with expertise in managing unattended POS transactions.
  • EMV chip technology will help prevent card fraud.
  • part of their omnichannel strategies
  • If your goal is to be a total solutions provider and meet all of your customers’ needs
  • one-stop shop.”
  • lclar060 on 10 Apr 20
     
    Unattended POS is growing global trend which industry leaders will soon have to adapt in their business place. Quick service restaurants are quickly adapting to this change as it reduces wait time and increase in customer return rate. Other key benefits for businesses are the decrease in labor costs & minimal errors when processing guests' request. Ideally, merchants must speak with vendors to customize the self-service kiosk and to ensure they are in compliance. In the end this will expand revenue and efficiency.
  • mtedd003 on 18 Sep 20
     
    Unattended POS machines hit a global growth of $9.22 billion in 2018 from 2017, and is still climbing. The unattended POS machine has shown to be particular popular in the quick service restaurant sector. McDonald's has announced a plan to put 1,000 self-service kiosks in their stores per quarter. Taco bell and Subway have also announced they will be adding the kiosks in their stores as an initiative to offer a heightened customer experience. The machines have come with the benefits of reduced wait time and faster customer turnover. POS growth is attributed to aligning with today's consumers' expectations. Customers value their time and rising labor costs can be eased with the machine as it expedites transactions and covers tasks not relied on by human interaction.
jordanskj

Leading Through Disruption in Hospitality - 2 views

hospitalityinsights.ehl.edu/through-disruption-hospitality

Technology hospitality Hotel tech Travel

shared by jordanskj on 18 Jan 21 - No Cached
  • Ninety per cent of all the data created by mankind … has been created in the last two years
  • Virtual reality (VR) also allows users to get 360-degree views of a hotel’s facilities
  • HotelTonight. This platform targets people seeking to make last-minute hotel bookings and helps participating hotels maximize their occupancy rates
  • ...13 more annotations...
  • Advanced technology can make life easier, but it cannot replace human beings
  • All in all, disruptive innovation is undoubtedly resulting in challenges for the hotel industry. At the same time, it is also a ‘wake-up’ call for hoteliers to turn these challenges into opportunities and competitive advantages
  • New business models such as alternative accommodation (Airbnb, HouseTrip, etc.) and ride-sharing platforms (Uber) are also changing the public’s perceptions to traditional hospitality businesses
  • Technology helps make the world connected and transparent.
  • In short, it’s all about the amount of effort hoteliers are prepared to make to keep their service commitments to their guests. 
  • Disruption brings with it uncertainty through unexpected consequences. People are nowadays more prepared to check themselves in at the airport, use self-service cashier lines at the supermarket, or order food via a mobile app.
  • In hospitality, people’s expectations are also changing. Long queues to check in at the hotel become unacceptable; unresponsive or slow room service lead to negative hotel comments on TripAdvisor; and some expect 24 hours’ housekeeping even in a budget hotel
  • Technological disruption in the hotel industry is therefore challenging but it also brings with it significant opportunities. Due to the large numbers of internet users, including mobile, online review platforms, attract lots of traffic which, in turn, means plenty of business potential for the online travel agencies (OTAs) in particular.
  • Like it or not, technology will always keep progressing and hotel brands could turn such tech challenges into their competitive advantages.
  • No matter how much technology has impacted the hotel industry, hospitality – and the human touch – will always exist and should never be replaced by artificial intelligence (AI).
  • A machine can cook dishes exactly to order, but it cannot experience how the guest feels; a robot might be able to deliver a pot of hot water to a hotel room, but it is unable to tell whether the guest is feeling unwell; an advanced voice control system could make it easier to order room service, but it cannot tell whether the guest enjoys the meal.
  • Many hotels have hired a designated team to respond to selected online reviews with personalized messages because they know the reviews represent ‘real feedback’, not the type of comments which effectively ‘threaten’ hotels with a bad review in a bid to get something for nothing. However, many hotel managers are afraid of getting bad reviews and either choose to ignore them or give a refund. There are many ways to handle this ‘disruption’ and run the business; the key is to find the right way.
  • Hoteliers should be prepared to seize those opportunities, while looking to improve their services and enhance their hospitality offerings.
  • ovila009 on 18 Jan 21
     
    This article dives into the ways that technological innovation is disrupting the hotel industry. Hoteliers are struggling to keep up with guest needs and demands. Technological innovations, while a necessity, can never replace human touch. This rapid change represents a challenge and opportunity for the industry to overcome.
  • ...1 more comment...
  • dbake008 on 17 May 21
     
    Technology advances at a rapid pace. While automation is occurring, it will not replace the element of the human touch. Managers should decide what will provide the best service to their guests.
  • gwhitley on 20 Jun 22
     
    This article explains the technological advances in the hospitality industry and how this has been attributed to being a crutch for the industry and/or a burden. With the utilization of technological software such as kiosks, automated checks in's, and mobile ordering, the hospitality industry has had a disruption in the product that they are offering. The article also undergoes the understanding of taking the implementation of technology and the human interaction and combining them to work cohesively in the hospitality industry. Understanding that it is a balance that both must intertwine in order to find success in hospitality.
  • jordanskj on 29 Aug 22
     
    In this article, all the incredible sides of innovative technology within the hospitality and tourism industry are highlighted and discussed. Along with the discussion of what some of the newest technology is, it touches on how it positively and negatively affects the industry. For example, the article talks about how the average person is so much more willing to go about self-service check-ins and hotels and airports, as well as ordering from a kiosk at a restaurant. From this, while it can be super convenient for the customer, it can also cause extreme damage to the business. Because so much of the industry has transformed to just being at the will of your fingertips, it leaves customers forgetting that not everything comes with instant gratification. "Long queues to check in at the hotel become unacceptable; unresponsive or slow room service lead to negative hotel comments on TripAdvisor; and some expect 24 hours' housekeeping even in a budget hotel", a quote from the article reads. The article also talks about how while there can be many negatives, there are equally as many rewarding positives. For example, "Due to the large numbers of internet users, including mobile, online review platforms, attract lots of traffic which, in turn, means plenty of business potential for the online travel agencies (OTAs) in particular". One of the main points in the article talks about how even though many hospitality jobs are being taken over by computers and AI, the one thing a robot will never be able to grasp and give is human interaction. "A machine can cook dishes exactly to order, but it cannot experience how the guest feels; a robot might be able to deliver a pot of hot water to a hotel room, but it is unable to tell whether the guest is feeling unwell; an advanced voice control system could make it easier to order room service, but it cannot tell whether the guest enjoys the meal". In conclusion, while there are indeed many disruptive changes that have bee
asht77

Pros and Cons of Self-Ordering Kiosks | Intuiface Blog - 0 views

www.intuiface.com/...nd-cons-of-self-ordering-kiosk

Technology hospitality solution

shared by asht77 on 29 May 21 - No Cached
  • Only 25% of restaurant customers
  • have used a self-ordering kiosk between May and July this year
  • and only 33% of larger QSR brands
  • ...5 more annotations...
  • (more than 1,000 locations) have integrated self-service kiosks into their stores
  • There’s no comparison to be made when it comes to the math capacity of computers vs. humans. 
  • They can largely reduce this wait time as they process every order with no delay, directly controlled by the customers. In the meantime, staff from the register can move to service other parts of the customer experience
  • offer standardized templates with
  • lack of customizability, leaving many brands to present similar visual identities through the digital installation.
  • asht77 on 29 May 21
     
    This article explains the emergence of self ordering kiosks and provides some statistics as to how popular they are and lists their pros and cons
lethannelson268

Voice-ordering kiosks limit contact at cafes during epidemic - 0 views

www.politicallore.com/...23453

shared by lethannelson268 on 12 Oct 20 - No Cached
  • food could be ordered by voice, and the use of such restaurant self-service kiosks is growing
  • The idea is to serve the quick-service restaurant industry. The platform is capable of processing voice orders in mobile apps, kiosks and drive-thru scenarios
  • Amid coronacrisis, voice-ordering kiosks have turned a convenience into a drawback. People are reluctant to touch something that many others have touched before them
  • ...1 more annotation...
  • the kiosks use automatic speech recognition and natural language understanding to translate speech to text.
  • lethannelson268 on 12 Oct 20
     
    This article focuses on the future of ordering in restaurants amid the coronavirus pandemic. While this technology may not have initially been developed to improve safety during these times, it definitely has helped. The article mentions voice-ordering kiosks that customers can use to place order while in restaurants, eliminating the use of touch-based kiosks, or having to give your order to an employee.
anonymous

Shake Shack Gives Self-Service Kiosks a Second Chance - 0 views

thespoon.tech/service-kiosks-a-second-chance

shared by anonymous on 17 Sep 20 - No Cached
  • human intervention actually was totally necessary
  • Shake Shack abandoned the concept
  • some differences from the pilot.
  • ...6 more annotations...
  • more hybrid concept, offering both cashiers and kiosks.
  • interacting with an actual person
  • use cash if they prefer,
  • San Francisco and Seattle, where labor costs run especially high
  • That’s partly because they’re still accepting cash and party because people’s perception towards automation has shifted since the first iteration
  • And with labor costs continuing to rise, the pressure to automate more and more restaurant operations will increase
  • anonymous on 17 Sep 20
     
    In 2017, Shake Shack installed it's first self-service kiosk, but quickly removed it due to customers unsatisfaction. A year later, Shake Shack re-installed the sef-service kiosks, but also offered walk up cashiers for those that had trouble with the technology and also wanted to order with a human...plus now they could cash versus credit card only. With increased minimum wage, restaurant labor costs are rising so more self-service kiosks may help restaurants keep those costs lower.
Tracy Kohn

Property Management Goes Mobile - 1 views

hospitalitytechnology.edgl.com/...ty-Management-Goes-Mobile79986

technology hotel hospitality software tech mobile

shared by Tracy Kohn on 24 Sep 12 - No Cached
  • Nicole Spencer on 24 Sep 12
     
    In this article it begins to explain property management systems PMS going mobile in the hotel industry and how beneficial it is for hotel corporations and for customers. The author explained that the most in-demand PMS function for hotels is the ability to have a real time data of room availability, access to guest information such as comments and special request, room/ work order status, and up-to-date pricing. For customers facing mobile apps they would enjoy the guest self-service of booking, self check-in/out, service request, and messaging to staff. However even though mobile devices makes such functionality seem easier mobile-enabling a PMS is not easy at all in fact, making functions available via a browser would be a huge transition for a business.
  • ...1 more comment...
  • Nicole Spencer on 24 Sep 12
     
    In this article it begins to explain property management systems PMS going mobile in the hotel industry and how beneficial it is for hotel corporations and for customers. The author explained that the most in-demand PMS function for hotels is the ability to have a real time data of room availability, access to guest information such as comments and special request, room/ work order status, and up-to-date pricing. For customers facing mobile apps they would enjoy the guest self-service of booking, self check-in/out, service request, and messaging to staff. However even though mobile devices makes such functionality seem easier mobile-enabling a PMS is not easy at all in fact, making functions available via a browser would be a huge transition for a business.
  • Hana Musilova on 19 Jan 13
     
    More and more are properties interested in having a PMS device that they can be accessed at anytime and anywhere. The answer to this challenge is to have PMS functions accessible via mobile devices which can be challenging for some of the systems, especially those that do not reside in cloud. For some smaller properties, the goal is to have no front desk at all and some have been quite successful in making this a reality. As stated in the Property Management Goes Mobile article, the ski resort Tremblant Elysium has been successful with using the cloud-based FrontDesk Anywhere. The guests receive a letter a week prior to check in containing a door code and 30 minutes after their arrival concierge comes to their room to complete their check in and sign the registration card. The CEO of Tremblant Elysium stated: "Guests love it because it is simple and easy and we do not have staff waiting around for people to check in." As stated in the article, guest require for Mobile PMS to include access to room availability and full front desk access including guest profiles and preferences, room/work order status, up-to-date pricing and housekeeping access for rooms statutes. Mobile-enabling PMS can be quite challenging to design, as it can bring difficulties with screen size, performance or choosing which device to use as the code must be re-written for each one. Another major concern for this type of PMS is the synchronization with other system with which PMS is integrated. As hotelier consider implementing mobile-enabling PMS device for their property, there are concerns about security as far as data storage or mobile check-in or the issuing of keys for guests. In my opinion mobile-enabling PMS is the future for smaller properties. Why would a hotel need to have a stand-alone front desk when we can use mobile phones to do the work for us as we are on the go? Eventually, we can have our staff cross trained in smaller properties all equipped with phones, all available to ch
  • Tracy Kohn on 22 Jun 13
     
    This article discusses the wish-list for hoteliers when they are considering cloud-based systems.Tthe most in-demand mobile PMS functions include GM access to KPIs, CRM and room availability, and front desk staff access to guest information such as comments and special requests, room/work order status and consolidated messaging among staff. It would seem that with all of these personal apps that are appearing on the market, that mobilizing a PMS would be easy, but that is not the case. The code is not universal; i.e. code must be re-written for each one, although there are tools like service-oriented architecture and html5 to help. There will naturally be concerns when considering adopting a mobile PMS across properties. Before investing in a roll-out of new technology, decision-makers must ask the right questions dealing with security, data storage, and functionality.
bbguy09

McDonald's Big Mac ATM | PYMNTS.com - 1 views

www.pymnts.com/...mcdonalds-big-mac-atm

Hospitality Technology Software Hardware App Mobile POS Self-Service Twitter Marketing Cross-Platform Promotion Millenial

shared by bbguy09 on 06 Feb 17 - No Cached
  • Between 11 a.m. and 2 p.m., the Big Mac ATM will dispense two new sizes of burger
  • In lieu of payment, hungry customers will “pay” with their Twitter handles and get a free lunch.
  • We’re still pretty far from robot chefs, and restaurants still need human staff to cook and serve the food (not to mention they’re needed to maintain the machines).
  • ...8 more annotations...
  • inexpensive and multifaceted marketing tactic
  • 77 percent of North American customers ages 18 to 34 want or expect mobile ordering at fast-food restaurants
  • 79 percent of consumers agreed that restaurant technology improves their guest experience
  • adding ordering features onto its relatively new mobile app
  • experimenting with delivery
  • self-service kiosk ordering, digital smart menu boards, custom-order options and even table service
  • the company is banking on big tech changes
  • it allows McDonald’s to get its products out there and its tech message across without shelling out big marketing bucks that could be better spent on ramping up its other tech offerings and initiatives
  • bbguy09 on 06 Feb 17
     
    McDonald's has consistently been "beaten to the punch" by its competitors regarding the use of technology in its restaurants, and it has shown in an overall 10.4 decrease in foot traffic from its peak. In a cross-promotional attempt to advertise its new menu offerings while connecting with a younger (i.e. Millenial) market to show off their increased technological offerings (e.g. mobile ordering, digital smart menu boards, self-service ordering kiosks, and even delivery), McDonald's set up a Big Mac vending machine in Boston's Kenmore Square that dispensed burgers in exchange for a video posted to the consumer's twitter account. This multi-facted marketing technique allowed them to deliver their tech-driven message to potentially several hundred new consumers for every burger that was dispensed. This is a highly cost-effective marketing strategy that will allow McDonald's to focus its resources on continued development of the tech solutions that the event is aimed at promoting.
tashaemunnings

How Technology Helps Restaurant Owners Manage Payments More Quickly - techbuzzireland - 0 views

techbuzzireland.com/...s-manage-payments-more-quickly

shared by tashaemunnings on 10 Sep 22 - No Cached
amdelgad liked it
  • POS software simplifies the order-taking process, so that staff can take orders at a quicker pace.
  • Pay-at-table applications give a restaurant’s guests the ability to order and pay for their meal without having to break social distancing guidelines and without having to come into contact with other people.
  • If self-order kiosks are used correctly, then they can actually increase the amount of money that your customers spend. They can also reduce queue times and help your staff to manage orders more efficiently.
  • ...1 more annotation...
  • Technology has allowed businesses to streamline their payments. As time goes on, more and more incredible technological innovations will be introduced into the hospitality sector.
  • tashaemunnings on 10 Sep 22
     
    Technology such as unattended POS systems, contactless payments, self-order kiosks etc., are helping restaurants to secure orders and payments more quickly and efficiently. They are helping to limit physical contact between people and allowing people who still want to to social distance when they are in a restaurant setting.
Yueyu Peng

Self-order kiosks dominate NRA Show | Fast Casual - 0 views

www.fastcasual.com/...order-kiosks-dominate-nra-show

POS Kiosk

shared by Yueyu Peng on 05 Oct 18 - No Cached
  • This year, the number on display at Chicago's McCormick Place nearly tripled as kiosk manufacturers scrambled to meet the restaurant industry's demand to improve customer service with new technology.
  • Kiosk hardware and software manufacturers continue to fine tune their self-order kiosks, while POS system manufacturers introduce kiosk modules that integrate with mobile ordering, kitchen display systems and back-office management software.
  • highlights
  • ...4 more annotations...
  • 365 Retail Markets
  • a provider of kiosk-based self-service solutions for unmanned stores, introduced its ReadyTouch for onsite foodservice operations.
  • Adusa Inc.
  • Qi integrates with POS systems, coexists with web and mobile apps, is FDA menu labeling law compliance and is certified for accessibility.
  • Yueyu Peng on 05 Oct 18
     
    This article is introducing the new self-serve kiosks on National Restaurant Show. It mentioned some highlights from the shows. there are many different kind of kiosks used for the different restaurants.
bbast007

Restaurant Customer Self-Ordering System: A Solution to Reduce Customer/Guest Waiting T... - 0 views

citeseerx.ist.psu.edu/...download

shared by bbast007 on 31 Jan 20 - No Cached
  • bbast007 on 31 Jan 20
     
    Introduction Many Fast Food Restaurants are using the Point of Sales Systems in their food and beverage establishments to take orders from their customers. These systems are being distributed rapidly at a fast pace and has become increasingly popular in the food and beverage industry to improve customer service, operational efficiency and food safety. Food and Beverage entrepneuers are also adapting to these emerging technological systems to remain competitive in their industry and to increase growth of the business. There are diverse Restaurant Management Information System components that are used in the fast food industry. They comprise of Inventory Menu Managements control Systems, Labour Scheduling and Time Management Systems, Reservations and Table Management. . This study reviews the constraints of the existing system used in the restaurants and proposes a potential System solution called Restaurant Customer Self Ordering System. Customer Self-Ordering Systems allows prospective customers to order for food electronically while in the restaurant. This system proposes to limit customers' wait time and improve customer service. However, it may have some challenges that include a high cost to implement the system, the intergration into existing systems and staff adoptability of the proposed system. It was further recommended that a solution to the implementation of the proposed Customer Self-Ordering System could be to implement a web-based system that allows customers to access food menu/beverages and order via the internet with the use of their mobile phones at any time and any where they may be. It is anticipated that this new system feature will attract a wider range of audience and potential customers.
dtrak002

The latest POS trends for restaurants - Restobiz - 0 views

www.restobiz.ca/latest-pos-trends-restaurants

technology hospitality hotel

shared by dtrak002 on 14 Sep 18 - No Cached
  • The introduction of tablets has been truly disruptive, making it possible for restaurants of any size to afford a POS system.
  • The good news is that a tablet-based solution, in addition to being much less costly than a fixed hardware system, allows for either a stationary or mobile model. This offers much more flexibility to restaurant owners who may want to initially implement the POS with an iPad placed at reception or the counter and maybe another one at the server station.
  • “Dividing a bill used to take my wait staff up to 30 minutes,” says Tony Geer, co-owner of The Ledford House, a fine dining restaurant. “Now it takes them 30 seconds with TouchBistro, and they can pay a lot more attention to their customers.”
  • ...3 more annotations...
  • “When my server crashed on my old POS system, it was going to cost $8,000 to replace and update the system,” says Joe Magoonaugh, owner of The Ogden, a full-service dining room and bar. That’s when he decided to go with a new tablet-based system. “You don’t have to put $10,000 – $20,000 up front for a POS, and it is easy to get up and running.”
  • Some customers can experience “line anxiety” when people are waiting behind them to order, so they may pass over upsell options to place their orders quicker, or because the menus on the wall are confusing and hard to read. With a well-designed kiosk, line anxiety is eliminated, and placing an order is easy.
  • “Our average guest check through the kiosk is nearly two times the average placed with a waiter. Since it is so easy to add items on the kiosk, guests add avocado or bacon, and may also see other options to add to the order that they may not have seen on a paper menu,”
  • dtrak002 on 14 Sep 18
     
    The article discusses the numerous benefits of the self-order kiosk. Before, old iPads were used, but now, restaurants of any size can afford these kinds of devices. The article talks about a restaurant owner who were frustrated with an old POS system, who said that when his POS system crashed it costed him $8,000 to replace and update the system. But with the tablet-based system, you no longer need $10,000-20,000 up front for a POS system. The article also mentions the efficiencies boosted with the tablet-based system. For example dividing a bill used to take 30 minutes, now it takes 30 seconds. Also, some customers experience "line anxiety" when people are waiting in line for them to order, so they sometimes pass on the complex orders in favor of quick ones. But with the self-ordering system, customers are more likely to order complex options such as adding bacon or avocado. The article states that at one restaurant, the average guest check through the kiosk is nearly two times the average placed with a waiter. The restaurant can focus on service and the food, and less on the ordering and its accuracy.
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