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Contents contributed and discussions participated by tashaemunnings

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tashaemunnings

As Canadians start travelling more, security risks increase | IT World Canada News - 1 views

www.itworldcanada.com/...503856

shared by tashaemunnings on 06 Oct 22 - No Cached
  • As people engage in more travel, both for personal reasons and work trips, in the coming months, travellers may face more cybersecurity risks. Check Point Research, a cybersecurity solutions company, has seen a 40 per cent increase in attacks within the hospitality industry over the past year. 
  • Robert Falzon, head of engineering at Check Point Canada, said there are security risks in every step of travel, from the point of booking to departure.
  • He noted that one big issue is password re-use between sites.
  • ...2 more annotations...
  • Falzon also talked about a recent tactic which involves attackers accessing people’s information through public WiFi.
  • He noted that generally, there is no security put on these WiFi systems.
  • tashaemunnings on 06 Oct 22
     
    With an increase in travel, there is also an increase in security threats. Most of this comes from people reusing passwords and logging into unprotected, public Wi-Fi. Doing thee things make it easier for hackers to get ahold of a person's sensitive information. It is important that passengers think twice about what websites and servers they are using as well as their credentials.
tashaemunnings

Hotels Crank Up TikTok Marketing in Pursuit of Authenticity-Seeking Guests - 0 views

skift.com/...of-authenticity-seeking-guests

shared by tashaemunnings on 29 Sep 22 - No Cached
  • Hotel marketers are using short-form video campaigns on the social media app TikTok to score views from millions of potential guests.
  • “Authenticity is quickly becoming the new cultural currency,”
  • The platform doesn’t require polished content. Users will sniff out professionally made videos and they won’t perform as well. Our TikTok strategy is based on showing our beautiful hotels from a guest’s perspective.”
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  • “As well as discoverability, ‘saves’ are an important metric for us,” Hyde explained. “Users are now saving the destinations they would like to visit in the future.”
  • tashaemunnings on 29 Sep 22
     
    Hotels are using Tik Tok to market their locations to their audience. They want to appeal to guests who are looking for companies that are using a more authentic approach to their marketing. This has become a fun and affordable way for them to do so.
tashaemunnings

Why the Adoption of Biometrics Will Rise - TheStreet - 0 views

www.thestreet.com/...option-of-biometrics-will-rise

shared by tashaemunnings on 22 Sep 22 - No Cached
  • Biometrics allows for automated check-in and re-check-in at any venue
  • The adoption of using consumer fingerprints or their faces instead of tickets comes with its risks.
  • "Biometrics is a double-edged sword when it comes to security," he said. "On the one hand, it’s a better and more reliable way to secure your identity or account, rather than having to remember a password and passwords get hacked all the time. Even two-factor authentication is proving to be much more vulnerable than many people thought."
  • ...7 more annotations...
  • Another concern is that biometrics could also contain information about your health and genetics.
  • "The good news is that biometric data theft still has only a limited real-world potential, since it’s not easy to spoof somebody’s biometrics, although it is possible
  • comes
  • Several hospitality venues have already started using facial recognition, including cruise ships
  • Some cruise ships take a photo of passengers at embarkation and that data is used from contact tracing to selling consumers photos they appear in and ensuring everyone disembarks at the end of the journey.
  • "Hotels likewise have experimented, with Marriott planning to eventually use facial recognition across all their properties."
  • "This is easier and more cost effective than other forms of authentication, it allows for greater efficiencies and it’s better at preventing fraud,
  • tashaemunnings on 22 Sep 22
     
    Using biometrics to allow people access to events and keep track of their whereabouts is becoming more and more common across several industries including hospitality. Although seemingly helpful and more efficient that regular tickets or keys, there also seem to be concerns about the security. However, many believe that although these concerns exist, the use of biometrics is one of the safest verification routes currently.
tashaemunnings

Robots are coming to hotels, but how long will they stay? | Popular Science - 0 views

www.popsci.com/...robots-in-hotels

shared by tashaemunnings on 16 Sep 22 - No Cached
amdelgad liked it
  • Rather than saving labour, the robots actually required the hotel to increase staffing in order to assist and repair the struggling robots.” 
  • Saving costs is a key reason hotels have for wanting to employ robots. And during the COVID-19 pandemic, contactless service was likely another, which reignited some of the interest for robots in this space
  • robotics systems and AI platforms are far from perfect when it comes to working out all the privacy concerns, such as how they will store data from users and safeguard against hackers.
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  • for the level of technology that is currently available, simple robots that do repetitive, predictable tasks, like room delivery, luggage carrying, or vacuuming, tend to fare better in the hotel work environment. Robots that had to handle more customer service interactions, or complex tasks, had more mixed results. 
  • tashaemunnings on 16 Sep 22
     
    The hospitality industry is beginning to employ robots to perform many of the tasks we'd typically expect human employees to perform. They are programmed to perform tasks such as fulfilling guest requests and responding to guest inquiries. Some hotels, however, have taken it a step further by replacing half their staff with robots and attempting to program them to perform other tasks such as assisting guests with their luggage. This turned out to be more of an issue than it was helpful as guests found that these robots could not climb stairs or go outside. Guests staying in hotels where robots' tasks were simpler tasks such as vacuuming, and room delivery had better reviews than those tasked with more complex tasks such as customer service interactions.
tashaemunnings

How Technology Helps Restaurant Owners Manage Payments More Quickly - techbuzzireland - 0 views

techbuzzireland.com/...s-manage-payments-more-quickly

shared by tashaemunnings on 10 Sep 22 - No Cached
amdelgad liked it
  • POS software simplifies the order-taking process, so that staff can take orders at a quicker pace.
  • Pay-at-table applications give a restaurant’s guests the ability to order and pay for their meal without having to break social distancing guidelines and without having to come into contact with other people.
  • If self-order kiosks are used correctly, then they can actually increase the amount of money that your customers spend. They can also reduce queue times and help your staff to manage orders more efficiently.
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  • Technology has allowed businesses to streamline their payments. As time goes on, more and more incredible technological innovations will be introduced into the hospitality sector.
  • tashaemunnings on 10 Sep 22
     
    Technology such as unattended POS systems, contactless payments, self-order kiosks etc., are helping restaurants to secure orders and payments more quickly and efficiently. They are helping to limit physical contact between people and allowing people who still want to to social distance when they are in a restaurant setting.
tashaemunnings

Maestro Cloud PMS Solves Card-Not-Present Concerns with b4checkin's TransForm Integrati... - 0 views

www.hospitalitynet.org/...4112181.html

shared by tashaemunnings on 01 Sep 22 - No Cached
amdelgad liked it
  • The joint solution will help hotels fight chargebacks and fraud by ensuring that no one – aside from the cardholder – can see a person’s full credit-card information
  • Through this integration partnership, TransForm has a direct connection to Maestro PMS, ensuring all payment data will be automatically posted into the appropriate ledger to align with the correct guest folio, group master, or other account in real time.
  • When hotels implement best practices and leverage PCI compliant solutions to protect payment card data, it will have a positive impact on the bottom line.”
  • tashaemunnings on 01 Sep 22
     
    Maestro and b4checkin are coming together to make paying for hotel stays easier, especially when booked online using CNP transactions Their payment platform TransForm is helping to fight fraud and chargebacks while also better protecting guests' card information.
tashaemunnings

6 Applications of AI Technology in the Hospitality Industry | ApexTech - 0 views

apextechinc.com/gy-in-the-hospitality-industry

Artificial Intelligence technology

shared by tashaemunnings on 25 Aug 22 - No Cached
  • Artificial Intelligence (AI) is one such powerful technology that drives constant growth and revenue.
  • With its ability to streamline processes and provide valuable insights, it’s driving the new wave of responsive, guest-centric hospitality.
  • The introduction of virtual travel assistants for search and booking allows hotel owners to increase their reach without any effort.
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  • AI is a potential equalizer that allows small hospitality providers to stay competitive with the leading brands of this sector.
  • AI is one of the technologies that energize the digital transformation of hospitality businesses and change the guest experience across the travel lifecycle.
  • ML & AI are making everything more efficient from top to bottom, bringing a new level of responsiveness and personalization.
  • tashaemunnings on 25 Aug 22
     
    AI is an incredibly important implementation that constantly aids in a company's growth. All hospitality businesses are implementing the use of artificial intelligence to help staff provide better experiences for guests and to collect market data. In hotels, these experiences range from the time of booking to check and everything in between. AI has been used to develop chatbots for guest assistance, adjust pricing based on data collected, and even a robot concierge. Overall, AI aids in efficiency and personalizing guest experience.
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