Does the Cloud Make VoIP More Hospitable? - Unified Communications Strategies - 1 views
-
The current technology is creating opportunities for hospitality providers that specialize in hotel technical infrastructure: a hosted provider of not only voice, but PMS, Internet access, premises infrastructure. Several hybrid IP systems now support a gateway mode – where the on-premises solution is effectively a gateway controlling all the analog rooms. Centrally managed and controlled – integrated into a multi-tenant web based PMS – backed by a 24-hour help desk and NOC, could be the ticket to get hospitality VoIP.
-
Two issues are keeping IP out of the rooms: complexity and cost. The local staff just don’t have the time or skills to deal with complex phone systems. Even selling local ads isn’t worth the cost or effort of replacing the system, though these benefits could be more attractive regionally, or even nationally. IP systems make a lot of sense for the business phones, but room phones are likely to remain analog for now due to the cost disparity of the endpoints. IP phones continue to get cheaper, and maintenance of copper lines continues to rise. Eventually, the phones will become IP.
-
The rooms mostly remain analog, but IP phones offer benefits at higher-end properties. IP phones offer the elimination of separate cabling. Hotels could potentially sell ads on the phone that range from color picture ads to speed-dial settings like “Pizza Delivery.” Some vendors are creating optimized phone-top IP applications for hospitality that make it easier to request a car from valet parking, book a tee time, or check out. IP phones could also be designed to be a mini access point to support the increasing number of tablets.
-
This article talks about 3 stages for the telecommunication development in hotel. Hotel could absolutely use the phone 2 decades ago which is much more convenient to keep in touch with each others because of the lack of the mobile phones. But after the cellphone came out, hotel couldn't make more benefit from the phone calls which were just used for internal communications, morning calls, housekeeping and so on. After 2000, another technology was created which is call VolP( voice over the internet or IP phone) which could do more than a phone, such as Ads on the IP PHone. but it could not be widely used because of the complexity and cost. There is a new technology coming out called cloud which combines all the stuffs-- Telephones, PMS, Internet, and cable plant together and make employees or customers easier to learn. For example,a hosted provider of not only voice, but PMS, Internet access, premises infrastructure. Several hybrid IP systems now support a gateway mode - where the on-premises solution is effectively a gateway controlling all the analog rooms. Centrally managed and controlled - integrated into a multi-tenant web based PMS - backed by a 24-hour help desk and NOC, could be the ticket to get hospitality VoIP.