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alo328

How the Internet of Things (IoT) can Benefit the Hospitality Industry - 2 views

www.revfine.com/of-things-hospitality-industry

shared by alo328 on 15 May 19 - No Cached
knare002 liked it
  • Many within the hospitality industry have already incorporated the Internet of Things into their businesses, because the technology offers a number of crucial benefits that are especially relevant to hotels. These benefits range from allowing companies to save on energy costs, through to delivering a better customer experience.
  • This can improve data collection, increase levels of automation and allow for multiple devices to be controlled or monitored from one centralised place, such as a phone or tablet.
  • the main way is through delivering a superior customer experience.
  • tgood006 on 15 May 19
     
    Internet of things Internet of things will continue to lead hotels to be more Eco-friendly, technological advanced and enhance guest satisfaction. Allowing guest to have the ability to customize there room to there exact expectations. Guest today are more conscience of the environment and allows them control energy usage. With more technology in a hotel means more upgrades to network, upgrades more security to protect the hotel data. Finally guest like new and shiny, this will allow hotels to market the hotel as the most technological advanced hotels. Guest will like to stay at hotels that meet their needs for tech upgrades and they would be willing to pay more for these hotels.
  • knare002 on 20 May 19
     
    The way the article reports the IoT, I feel its a positive advancements for the guest experience. With the trend of mobile devices having multiple uses, making travel accommodations and services at the control of ones finger tips seems logical and progressive. Using the Internet to enhance the guest experience allows staff to continue to provide quality service. The information the article report's presents technology as an aid and not a replacement of personnel.
  • alo328 on 19 Jan 21
     
    An emerging trend in recent years, specifically in the hospitality industry has been the IoT (Internet of Things). It is referred as the " inclusion of internet connectivity within everyday devices and appliances ". Hotels have begun incorporating different types of technology, which has allowed companies to provide a better customer experience, manage energy costs, and automate certain processes. Bluetooth,GPS, and Beacon technology, electronic key cards,voice controlled customer service are just few of examples of how the internet is used to provide a new hospitality experience.
rroll027

5 Trends to Watch in Computer Networking - 0 views

www.lifewire.com/ds-computer-networking-4108007

shared by rroll027 on 20 Jan 20 - No Cached
  • consumers increasingly buy digital licenses and download (or stream) their content over the internet.
  • he difficulty faced by service providers (including Google) in expanding residential fiber optic cable internet service due to installation costs and increased competition from other broadband providers.
  • Some fear the privacy risks that accompany IoT.
  • ...8 more annotations...
  • IPv6 will one day replace the traditional Internet Protocol addressing system we are familiar with (called IPv4
  • Digital fatigue also threatens to dampen interest in IoT
  • With inside access to a person's home and their health or other personal data, these devices provide an attractive target for online attackers.
  • By expanding the available IP address space to accommodate an almost unlimited number of devices, managing subscriber accounts becomes easier for Internet providers.
  • Look for the prices to come down in the next year as vendor competition increases.
  • Things (IoT) gateway support will prove more interesting to the average consumer. Eventually, home gateways that combine Wi-Fi together with 4G or 5G connectivity options could also become very popular
  • telligence. When world-renowned scientist Steven Hawking (in late 2014) said "The development of full artificial intelligence could spell the end of the human race,
  • One key barrier to more general-purpose artificial intelligence has been the limits on the ability of AI systems to communicate and interact with the outside world
  • rroll027 on 20 Jan 20
     
    Newer trends in computer technology bring increased vulnerabilities in security and privacy. Wearables will extend from wristwatches to eyeglasses, headphones, kitchen gadgets, energy-efficient furnishings, to home equipment Bluetooth systems. As vendor competition increases, prices will decrease and artificial intelligence development will accelerate.
mannypjr

Major Hotel Technology Investment Decisions for Hotels in 2020 - 0 views

blog.advhtech.com/investments-for-hotels-in-2020

hotel technology investment

shared by mannypjr on 27 Sep 20 - No Cached
  • Massive investments into property renovations, new builds, and technology integrations means the hospitality industry is reshaping itself to cater to the modern tech-savvy traveler.
  • Investing in tools that guests demand in daily life is a great idea to attract more travelers, deliver quicker services, personalized guest experiences, and make considerable cost savings.
  • Mobile guest apps have proven to increase revenues and improve staff efficiency at hotels.
  • ...11 more annotations...
  • The Marriott mobile app is accessible globally, allowing access to book rooms in over 3500 properties.
  • A very important aspect of mobile tech is providing staff the essential tools to deliver outstanding experiences
  • Hotels can actively analyze this huge collection of guest data to understanding and anticipating guest demands for superior experiences. 
  • This data is also being used by hotels to deliver guests with more personalized experiences.
  • New technologies and upgrades will make service delivery easier for staff, while hotel guests will experience a completely new service delivery process. 
  • Hotels can then use these very valuable user preferences to delight the guests when they visit next with already personalized rooms and local services.
  • Technology investment decisions should be outsourced to professional hospitality technology managers who have a better understanding.
  • Cloud technology is a brilliant solution for hoteliers to innovate data management, property management, and information technology services.
  • Therefore, cloud infrastructure will be one of the most important investment decisions for hotels in the coming year. 
  • Hotels are actively delivering IoT solutions by offering guests unlimited room control through mobile apps and in-room tablets.
  • Technology investments are also bound to make back office operations like revenue, procurement, and maintenance simpler.   
  • mannypjr on 27 Sep 20
     
    This article outlines 4 major technology investments for hotels to consider in 2020. Those technologies include: mobility tools, A.I., IoT, and cloud integrations.
anonymous

Digital Disruption Is Shaking Up the Travel Industry: Here's How to Stay Ahead | Master... - 0 views

www.mastercardservices.com/...-industry-heres-how-stay-ahead

disruption travel industry services data

shared by anonymous on 01 Nov 21 - No Cached
  • Digital disruption has streamlined her entire journey — and this frictionless, convenient experience will likely encourage her to make a return stay.
  • According to the International Air Transport Association, today's travelers expect digital technology to provide them with more personal control over their travel experiences
  • By leveraging data-driven insights and analytics to gain a better understanding of past guest behavior, and employing new digital technologies like artificial intelligence (AI), machine learning, beacons, chatbots and the Internet of Things (IoT), you can deliver on travelers' expectations for guest-centricity and personalization
  • ...1 more annotation...
  • Disruption comes in many sizes. It can make a huge splash, like self-driving cars, or it can make ripples in the form of chatbot service agents and robotic room service delivery. But all new ideas should have the common goal of making travelers' lives easier and their experiences more enjoyable in order to ultimately drive loyalty and spend
  • anonymous on 01 Nov 21
     
    The article breakdowns how digital disruptions has ignited innovation especially in the travel space. Data is showing how travelers expect digital technology to help with enhancing their travel experiences. Using digital technologies such as artificial intelligence (AI) and the Internet of Things (IoT) you can deliver on these travelers expectations in technology.
cingram21

Cloud Computing Trends & Future Technology 2021 | Datamation - 1 views

www.datamation.com/...cloud-computing-trends

cloud trends future security hybrid multimodel kubernetes contanerization cloud-native sustainability

shared by cingram21 on 02 Sep 21 - No Cached
  • Enterprise leaders are quickly recognizing that not all clouds work for all of their needs, and some of their legacy systems and applications work better on their existing on-premises infrastructure. These realizations, and a growing need for both flexibility and reliable security, have ushered in a period of growth for hybrid and multicloud setups. 
  • which polled more than 2,600 global IT decision-makers globally – and highlighted that hybrid cloud is now the most common choice, with 46% of respondents now using a hybrid cloud (a 12% increase since their previous survey).
  • Instead of relying on embedded, native security features, tech experts are advocating for the increased use of managed security service providers (MSSPs) and a better organizational policy for user access management. Organizations are recognizing that security incidents can come from both internal accidents and external actors, so it’s important that all users are trained and compliant with an organization’s security policies.
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  • By implementing the ZTNA model for secure network access, IT teams can have full control over who is granted access, enters, and leaves the network at all times. This model has gained much more recognition since being mandated in President Biden’s executive order.”
  • The entire world is starting to shift its attention to Kubernetes and the orchestration of containers,” Cusimano said. “It’s the next iterative shift — we went from physical to virtual to cloud, and now we’re going to microservices and containers. 
  • “Cloud-native technologies will also lead and help companies to build, migrate, and modernize customer-facing and analytics and artificial intelligence (AI) apps more easily and at scale.”
  • cloud is typically more energy efficient than on-premises infrastructure, the growth of AI and the Internet of Things (IoT) is causing cloud technology to work harder than ever.
  • “Sustainability is a massive trend in IT – from enterprises seeking to ensure cloud providers leverage renewable energy in data centers to enterprises increasingly seeking to minimize their own supply carbon footprint via sustainably sourced, circular IT solutions,” Fenn said.
  • Although few cloud vendors have adopted the circular model, most are changing their business models to emphasize more renewable energy use, carbon offsets, and data center efficiency boosts.
    • cingram21
      cingram21 on 02 Sep 21
       
      This article discussed the five major trends and developments in cloud computing. The first point explains how there was a big trend towards cloud-only computing and away from on-premise infrastructure. We are realizing this isn't always the the best scenario and that a hybrid model allows for an enterprise to operate data-intensive processes while taking advantage of tech advancements associated with cloud computing. The second trend is utilizing "managed security service providers (MSSPs). This is because security is important to control both internally and externally. It also mentions "Zero-Trust Network Access" as a new executive order issued by President Biden. The third section discusses Kubernetes (Further research explained this is an open-source system for automating deployment, scaling, and management of containerized applications.) Kubernetes is also known as "K8s." This is a large shift from physical on-site infrastructure to "containers." This is packaging software for the deployment and the sharing of technology. The reason this is a trend is because it is cost-effective and improves performance. The final major trend is sustainability efforts. Cloud technology is more energy-efficient than on-site infrastructure, but advancements in (IoT) is causing significant growth and use of cloud tech which requires increased energy consumption. Cloud vendors are changing to ensure they are using renewable energy, carbon offsets, and data center efficiency. The most interesting part of this to me is the Kubernetes and Containerization as I have yet to read or hear anything about this. Open source is always interesting. The story behind K8's being developed by Google and now an independent foundation is good for our society and a good trend.
    • cingram21
      cingram21 on 26 Sep 21
       
      This article discussed the five major trends and developments in cloud computing. The first point explains how there was a big trend towards cloud-only computing and away from on-premise infrastructure. We are realizing this isn't always the the best scenario and that a hybrid model allows for an enterprise to operate data-intensive processes while taking advantage of tech advancements associated with cloud computing. The second trend is utilizing "managed security service providers (MSSPs). This is because security is important to control both internally and externally. It also mentions "Zero-Trust Network Access" as a new executive order issued by President Biden. The third section discusses Kubernetes (Further research explained this is an open-source system for automating deployment, scaling, and management of containerized applications.) Kubernetes is also known as "K8s." This is a large shift from physical on-site infrastructure to "containers." This is packaging software for the deployment and the sharing of technology. The reason this is a trend is because it is cost-effective and improves performance. The final major trend is sustainability efforts. Cloud technology is more energy-efficient than on-site infrastructure, but advancements in (IoT) is causing significant growth and use of cloud tech which requires increased energy consumption. Cloud vendors are changing to ensure they are using renewable energy, carbon offsets, and data center efficiency. The most interesting part of this to me is the Kubernetes and Containerization as I have yet to read or hear anything about this. Open source is always interesting. The story behind K8's being developed by Google and now an independent foundation is good for our society and a good trend.
bruss031

How Hotels Are Becoming Smarter to Adapt to Changing Times - 1 views

www.iotforall.com/ter-to-adapt-to-changing-times

technology hospitality hotel

shared by bruss031 on 26 Aug 21 - No Cached
  • As one of the largest and oldest industries globally, hospitality has been adapting to a changing world for thousands of years.
  • the social distancing measures imposed by the Covid-19 outbreak have resulted in greater demands for cleanliness and contactless transactions. In contrast, concern over sustainability has made green initiatives a wise financial decision and a marketing necessity.
  • a 2019 PWC survey found that 70 percent of hospitality executives report being actively involved in IoT projects at their properties, compared to just 48 percent of executives from other industries.
  • ...7 more annotations...
  • an IoT platform could save guest settings so that each time they book a stay at a particular property or brand, they will find the room tailored precisely to their preferences.
  • hotels are beginning to experiment with occupancy sensors in rooms, too (among other things) inform staff of the best times to clean a room to avoid guest disruption.
  • Hotels such as the YOTEL Boston, Aloft Cupertino, Renaissance Las Vegas, and Hard Rock Hotel Biloxi have begun experimenting with robot helpers to clean or provide contactless guest service.
  • For some hotels in Asia, robots proved to be the safest way to deliver food or vacuum the rooms of guests who were completing mandatory 2-week quarantine periods upon arriving in the country.
  • Starwood Hotels & Resorts has begun automatically adjusting indoor lighting in their public areas based on the amount of natural light entering the space.
  • the Wynn Las Vegas scans the temperatures of all people entering the hotel and pulls aside for additional screening of anyone whose temperature registers greater than 100 degrees.
  • In the future, facial recognition technologies could be used to allow staff to identify guests by name.
  • bruss031 on 26 Aug 21
     
    While Covid-19 has caused some major challenges to the hospitality industry, the industry is particulairy known for changing and adapting to an ever evolving world around it. Covid created a big push for hotels and large properties to begin to assess their technology stratagies moving forward and the industry is expected to continue to see a large push for new advances in technology that not only will help to create more sustainable properties but an overall better and more enjoyable guest experience. While this does potentially create an overall more enjoyable guest experience, the upfront capital expenditures for properties could cause potential impacts to the bottom line as well as disrupt the guest experience during renovation times.
lflor087

7 Applications of Augmented Reality in Hospitality Industry | Analytics Steps - 1 views

www.analyticssteps.com/...d-reality-hospitality-industry

shared by lflor087 on 18 Jul 22 - No Cached
  • augmented reality it works in enhancing the experience and satisfaction of the customers. 
  • The prime concern of this industry is the best customer experience while providing their services.
  • Augmented Reality or AR is an interactive experience or enhanced version of the real world to be presented in a more understandable way with the help of computerized tools.
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  • can open up various opportunities for a better and smooth customer experience.
  • enhance the physical surroundings by making them more interactive. 
  • stay rooms can have a 3-dimensional display feature on the portal so that the visitors can have a look at them in a realistic way while they are booking
  • extended information provided to them for further detailing enabling them in better choices and decision making by having a 360 degrees virtual tour before being physically present.
  • make the maps more reliable and informative but will make the visits more convenient and informative for the customers. 
  • this is not just a tool to provide a better customer experience, this can be used by the management to maintain the guests and give out accurate instructions and details on the AR-based portal. 
  • This technology is predominantly being used in the hospitality industry to make the people exploring the premises have various wireless connectivity opportunities using their smartphones only. 
  • can help in getting details about the guest and their preferences and choices.
  • This will help in generating a personalized experience for the guest as well as make the process of allotment convenient for the staff. 
  • The users can get related information about the machines and areas under maintenance and also about the estimated time taken in resuming the facility so that they can feel transparent enough with the inconvenience.
  • can call for room service or whatever they need in a rather uncomplicated and hassle-free way in the language of their choice. 
  • Hospitality is a service-based deal.
  • The hotels can enable augmented reality-based games in their premises to keep the visitors engaged and entertained throughout.
  • Augmented Reality or AR is an interactive experience or enhanced version of the real world to be presented in a more understandable way with the help of computerized tools.
  • digital tools like - animations, graphics, sounds, etc. to be able to create an amalgamation of the real and the virtual worlds to be able to get a detailed view of what is present or the necessary information related to it which is put on. 
  • can be accessed via smartphones and internet-based devices. This can be done via scanning a barcode printed on real-life items to get an artificial view of them or by applications specially crafted for specific purposes.
  • 1. Interactive Hotel Rooms 
  • Also augmented reality-based interfaces are capable of providing a lot of information to the guests or to the staff that they might need, this makes the process as easy as pointing the camera to a real thing which might then connect to the related server to fetch the required information. 
  • Augmented reality can be used by hotels to enhance the physical surroundings by making them more interactive.
  • The stay rooms can have a 3-dimensional display feature on the portal so that the visitors can have a look at them in a realistic way while they are booking a room or seeking to grab a service. 
  • 360 degrees virtual tour before being physically present. 
  • 2. Map Features 
  • Hotels and resorts around the tourist hub can have this feature where the visitors can point their smartphones to a map to get a view of the other places of interest and their timings with other details nearby
  • 3. Gamification 
  • The hotels can enable augmented reality-based games in their premises to keep the visitors engaged and entertained throughout.
  • Hotels can engage in games like treasure hunts by taking them to a virtual platform, improvising the features as per their discretion which can be played on their premises.
  • 4. Beacon Technology
  • Beacon Technology works by the Bluetooth-based interface somehow connected to the concept of augmented reality which allows the people operating to send related information when the users are in specific locations. 
  • This technology is predominantly being used in the hospitality industry to make the people exploring the premises have various wireless connectivity opportunities using their smartphones only. 
  • 5. Guest Recognition
  • guest recognition can become the catalyst in providing relatively better and convenient services to them.
  • Augmented reality-based applications can help in getting details about the guest and their preferences and choices. IoT based cameras can be used in connectivity with the AR setup working by providing the details about the guest and their previous stays, the services they took, room preferences, food preferences, etc.   
  • 6. Maintenance Information
  • The users can get related information about the machines and areas under maintenance and also about the estimated time taken in resuming the facility so that they can feel transparent enough with the inconvenience.
  • 7. Translation Facilities 
  • In such a case augmented reality can come to the rescue, for instance, the guests can point their smartphones at the various texts and guides or even the hotel menu, for instance, to get the related information with the option to choose from multiple languages.
  • Examples of AR in Hospitality   Starwood Hotels uses beacon technology to send the virtual keys to the guests which helps them in unlocking the room using their phones.   Holiday Inn has this feature where the guests can point their smartphones to see the realistically virtual depictions of famous celebrities in the hotel.   Premier Inn has rooms with maps installed in them enabling guests to point their smartphones at them to have information about the nearest points of attraction.    The Mansion uses AR-based brochures to display its accommodation facilities to its guests. 
  • AR can be put to use combined with other technological dimensions like IoT, big data, and virtual reality to maximize usage. Also, this is not just a tool to provide a better customer experience, this can be used by the management to maintain the guests and give out accurate instructions and details on the AR-based portal. 
  • e most hassle-free ways
  • ces in th
  • The host and guest mutual interaction seek to deliver and get the best servi
  • Hospitality is basically an umbrella term for multiple guests and host-based services like hotels, motels, resorts, restaurants, theme parks
  • Amanda Acosta on 18 Jul 22
     
    Augmented reality is flooding the hospitality industry with its many features. As stated in the article, "AR is an interactive experience or enhanced version of the real world to be presented in a more understandable way". Anyone is the hospitality industry knows and are aware of the convenience and satisfaction AR/AI/VI brings to both the guests and businesses. A great example mentioned is the article is how AR can aid travelers from out of the country where there is a language barrier. This provides an untroubled trip, and not to mention a safer trip for someone in a new country. A feature we are seeing a lot now-a-days and many hotels using is 3D models of their rooms and amenities. This allows the guest to tour and experience the hotel without even stepping foot in the hotel yet. AR/AI/VR provides a realistic experience as well as aids in collecting data for businesses and creating better and even personalized experiences.
  • earagon22 on 18 Jul 22
     
    This article delves into numerous different uses augmented reality (AR) could have in hotel properties. AR is an interactive experience and/or enhanced version of the real world. AR has the abiliy to mobile with internet connection and cell phones. This article suggests interactive hotel rooms, maps, or even guest recognition. They even mentioned how Holiday Inn will allow for cameras on phones to show celebrities in the hotel or even Starwood Hotels utilizing beacon technology to send keys to guests smartphones.
chern331

Hospitality Digital Technology: Challenges, Priorities and Buzzwords - By Max Starkov - 0 views

www.hotelnewsresource.com/article104385.html

shared by chern331 on 18 Mar 19 - No Cached
  • Today’s hospitality is being transformed into a 100% digital technology-enabled industry powered by online, mobile, cloud, IoT, AI and blockchain tools and applications. Digital technology is making its way into every aspect of the industry: hotel operations, guest services, communications, revenue management, distribution, CRM and marketing.
  • Guest Engagement, Acquisition, and Retention Technology – these are technology applications focused on engaging and bringing the guest to the property, continuing the conversation pre-, during and post-stay and eventually turning the guest into a loyal and repeat guest. Guest Services Technology – these are on-property hardware devices and appliances, and software applications (on-premises or cloud-based) that provide or enhance guest services, improve guest comfort and satisfaction and enable customer service and communications.
  • Reluctance to invest in digital technology: This reluctance to invest in digital technology comes from the lack of understanding that we are serving technology obsessed travel consumers who demand a hotel technological experience be equal or better to what they have at home.
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  • Most of the time, CRM data is not being utilized to engage and retain past guests.
  • Hoteliers need to monitor, proactively inquire about and familiarize themselves with the Next Generation Technologies that are already making their way into hospitality, including Artificial Intelligence (AI), Internet of Things (IoT), Voice Assistants, Chat Bots, Robotics, and Blockchain.
  • chern331 on 18 Mar 19
     
    The hospitality industry is showing signs of becoming a 100% computerized operation. Trends are showing that technology in hotels are directly correlated to its guest retention rate. There are many aspects to the growing technology capabilities in many hotel sectors. The sectors include: security improvements, guest interaction through AI, and automated self-serve kiosks.
marvahb

PRN Wire: Cyber Gear Launches DubaiHotelsGuide.com - 0 views

www.pressreleasenetwork.com/...news_view.phtml

emarketing crm hotel travel marketing iot Technology Hospitality

shared by marvahb on 16 Jul 17 - No Cached
  • Cyber Gear services include design of web sites, intranets, e-CRM, e-business, CMS, e-commerce & mobile applications, Social Media, IoT and e-marketing.
  • marvahb on 16 Jul 17
     
    The company Cyber Gear has launched a new website that contains a wide variety of hotel for visitors of Dubai. Cyber Gear also provides many services, specializing in eMarketing amongst other services such as eCommerce, eCRM, Social Media and much more.
anonymous

Why Now is the Time for Hotels to Invest in Advanced Technology Solutions | - 0 views

hoteltechnologynews.com/...-advanced-technology-solutions

shared by anonymous on 13 May 21 - No Cached
  • the impact of COVID-19 has caused a streamlining of investments in technological innovation within hospitality.
  • Innovation will allow hoteliers to leverage technology in order to navigate the hospitality industry’s new reality and make significant progress towards and beyond recovery.
  • Through the use of technology, hotels can adjust their flows of communication for increased safety. Creating alternative ways of communication that do not require employees to engage in human-to-human contact is a fundamental component of preserving a safe work environment.
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  • By leveraging digital innovation, hotels are finding actionable solutions to the complex challenges of safeguarding employee health on a day-to-day basis.
  • anonymous on 13 May 21
     
    This article discusses the impact of COVID-19 on the hospitality industry and the technologies many companies are turning to enhance safety protocols. The high-risk atmosphere presents hotel managers with the challenge of maintaining a safe work environment for consumers and employees. Now more than ever, hoteliers need to invest in technologies that will not only help navigate COVID-19 but enhance business decisions. Facial recognition temperature scanning, light sanitation robots, digital monitoring systems, and wearable IoT devices are just a few technologies the hospitality industry adapted due to COVID-19. The hospitality industry must recognize and incorporate technology to harvest a safe, profitable, and efficient work environment.
yoevelyn

The Future of IoT Is at the Edge | By Ian Millar - Hospitality Net - 0 views

www.hospitalitynet.org/...4099161.html

shared by yoevelyn on 18 Jan 21 - No Cached
  • This will significantly increase the quantity of data available to us as well as levels of automation.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Cloud computing facilitates the implementation and application of IoT technologies. Businesses in the hospitality industry can now offer a more streamlined, personalized experience to guests by way of "smart environments." Devices that before weren't considered part of the information revolution are now becoming data gathering points thanks to the advancement in computing capabilities, accessibility and wide adoption of the internet.
  • By connecting everyday devices to a centralised database, hotel staff will receive real-time data on whether any device is posing any trouble, all before the client realises and before it brings dissatisfaction, shifting from preventative to predictive maintenance.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Along generating highly personalized experiences to guests, the internet of things can help management predict maintenance issues with amenities and tools like air conditioning units, refrigerators and the like. This ability to predict if and when an appliance breaks down can help curve dissatisfaction by allowing maintenance to be performed before guests even have a chance to realize there is any issue.
  • According to PwC's Customer Experience Survey, customers do not want to choose between human interactions and machine: they want automation to be embedded in their experiences but to still maintain a human element
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Even though guests love the experience of smart environments enhancing their hotel stays, it is clear they don't see it as a substitute to human interaction. Instead, they see the implementation of these technologies as an enhancement, or a tool that complements the hospitality service while still maintaining the human element.
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  • A proposed solution is to introduce fog and edge computing versus the already wide-spread cloud computing.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      With all this "smartification" of appliances, there is also the risk of security and privacy being breached. Experts in the field are proposing the use of "fog and edge" computing, which is a decentralized way of storing and processing the data, as opposed to the centralized cloud computing alternative. This means that the computers storing and analyzing the data would function as a "could" of sorts that's managed at a local level because these computers would exist in the hotel property itself rather than in a central data warehouse. This mean, more hospitality businesses would need to invest on their own computing and storage infrastructures.
npate083

5 Ways POS Is Changing (And Why It Matters) - 0 views

www.businessnewsdaily.com/6499-pos-changes.html

pos changing matters

shared by npate083 on 30 Jan 19 - No Cached
  • Businesses have moved from traditional cash registers and stationary credit card readers to iPads and even mobile- or cloud-based POS systems.
  • Breadcrumb, a restaurant cloud-based POS system
  • Square allows businesses to transform iPads and smartphones into a POS system
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  • One e-commerce solution is Shopify's POS system
  • the Shopify POS synchronizes and streamlines your financial and product information in a centralized dashboard.
    • npate083
      npate083 on 14 Oct 19
       
      Shared commerce streamlines financial and product information in a centralized dashboard. It provides the user with real-time data and customer insight without having to run reports on multiple systems.
  • real-time data and customer insights
  • without the hassle of running reports on multiple systems.
  • Businesses should consider allowing mobile payments, as customers are shifting away from cash. 
  • businesses don't need any heavy equipment overhauls
  • Mobile credit card processing services (Square, PayPal Here, Flagship ROAMpay) simply require a credit card reader attached to a smartphone or tablet with the necessary mobile app, while mobile wallet providers (Google Wallet, Visa Checkout, Apple Pay) and loyalty mobile apps (Starbucks, Daily Deals) allow customers to pay directly from their smartphones or by using a POS scanner to read barcodes or QR codes on their screens.
    • npate083
      npate083 on 14 Oct 19
       
      Mostly everyone is switching to mobile payment. It is much easier and convenient. As a business, it is vital to have mobile POS system so customers can pay directly from their phone.
  • New POS systems integrate real-time transactions with CRM solutions to help businesses increase sales and boost revenue
  • POS integration lets businesses create client records, CRM tasks and email marketing lists
  • ability to extract valuable information from POS transactions to help business owners make smarter business decisions.
  • to improve customer experience and acquisition
  • enable businesses to collect all types of customer data from POS transactions,
  • POS software tool
  • data-gathering and reporting features
  • Detailed reports include inventory and volume analysis, top-selling items, revenue and profit margin optimization, and staffing needs
  • Toast is a POS system
  • "restaurant operations by combining POS, front of house, back of house, and guest-facing technology on a single platform"
  • "monitor restaurant sales, labor costs, food costs, and more in real time, at home, and on the go with powerful reporting capabilities."
  • , POS systems need more security as the technology advances.
  • (IoT) – the interconnectivity and communication of devices, networks and physical objects over the internet
  • POS systems are more vulnerable than ever to hacks and data breaches
  • US-CERT recommends protecting POS systems by using strong passwords, ensuring you have the latest POS software updates, installing a firewall, using antivirus programs, restricting unauthorized internet access (such as for purposes other than POS transactions) and disabling remote access to POS systems.
  • samanthapoorman on 30 Jan 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
  • npate083 on 14 Oct 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
cwilliamsiona

Technology and trends in hotel energy management - Insights - 0 views

insights.ehotelier.com/...nds-in-hotel-energy-management

technology trends hotel energy

shared by cwilliamsiona on 18 Jan 20 - No Cached
  • no one knows what the industry’s problems will be in five or ten years, it’s crucial to invest in a scalable system that upgrades itself to address the problems of the future.
  • Traditionally, it has been up to the guest to shut off their lights and turn their AC to the optimal temperature. With effective, modern technology, hotels – and guests – can supervise and implement eco-friendly efforts with little more than the tap of a tablet – incredibly easy for staff, perfectly unnoticeable for guests.
  • With the advent of the “Internet of Things” (IoT), hotels can leverage technology that tracks temperature, room occupancy and more from any web based device and adjust as needed in real time. This translates into a huge win for properties. Due to IoT, energy controls, like thermostats and sensors that have typically been commoditized are now interconnected with other systems and provide valuable data back to the hotelier.
jalipman

CyberLink Partners With Advantech to Enable FaceMe® Facial Recognition for Re... - 0 views

www.oleantimesherald.com/...38-5020-8548-7f91d74c3e76.html

shared by jalipman on 25 May 20 - No Cached
  • vels of security compared to Cloud-based solutions. It supports more than 10 operating systems, including Windows, Android, iOS, and various Linux distributions such as Ubuntu x86, Ubuntu ARM, RedHat, CentOS, Yocto, Debian and JetPack. FaceMe® can run on low-power CPUs to enable facial recognition on cost-effective IoT/AIoT devices, as well as be integrated with high-end servers, workstations and personal computers equipped with GPU to provide highly efficient performance. FaceMe’s® high accuracy, flexibility and security makes it the leading facial recognition engine available on the market today.
    • jalipman
      jalipman on 25 May 20
       
      Not only does it have multiple applications it has been made to work with the majority of the major operating systems at a low cost. Having a system like this will allow for smart computing to enhance the guest experience while also cutting costs at the same time.
  • FaceView aims to realize intelligent visitor management and access control in the smart city domain.”
  • “We are proud to partner with Advantech in providing core facial recognition technology to FaceView that will unleash powerful capabilities such as tracking visitor traffic, analyzing customer demographics, identifying VIP visitors, and more,”
  • ...2 more annotations...
  • Advantech’s FaceView app, developed for smart security and visitor analysis, provides fast, high-precision, scalable facial recognition and can extract data on visitors’ gender, age and emotions. The resulting data empowers businesses to better understand and serve customers such as VIP or loyalty program guests, as well as facilitate loss prevention and area security.
    • jalipman
      jalipman on 25 May 20
       
      In addition to being able to recognize a guest and tell if they are VIP or loyal guests this software will be able to detect emotion. Making it possible to tell when the guests is having or is a problem.
  • he integration empowers the app to perform real-time facial recognition and analysis of visitors’ gender, age and emotions for IoT applications in scenarios such as retail, hospitality, transportation and commercial building management, among others.
jordanfernandez

Hospitality Digital Technology: Challenges, Priorities, and Buzzwords | NextGuest Blog ... - 0 views

www.nextguest.com/...hospitality-digital-tech

technology Hospitality

shared by jordanfernandez on 02 Sep 20 - No Cached
  • Today’s hospitality is being transformed into a 100% digital technology-enabled industry powered by online, mobile, cloud, IoT, AI and blockchain tools and applications. Digital technology is making its way into every aspect of the industry: hotel operations, guest services, communications, revenue management, distribution, CRM and marketing.
  • Revenue Management Technology:
  • The future of this technology is the Smart Guestroom which will be completely personalized to guest preferences and loyalty member profile. Hilton Hotels via their Connected Room and Marriott via their IoT Guestroom prototypes are already working on synching loyalty member profiles and preferences with the room experience: room temperature, lighting, bathroom accessories, streaming media preferences, beverages, bedding, and more. Recently Hilton CEO Christopher Nassetta stated: “Imagine a world where the room knows you, and you know your room.”
isabelladlp

How the Internet of Things (IoT) can Benefit the Travel Industry - 2 views

www.revfine.com/rnet-of-things-travel-industry

shared by isabelladlp on 27 Aug 21 - No Cached
  • While it technically includes absolutely everything that is connected to the internet, the term is more typically used to refer to everyday physical devices, appliances and other ‘things’ that have been fitted with internet connectivity
  • This effectively turns them into ‘smart’ objects, capable of ‘talking to’ or interacting with one another
  • the Internet of Things can enable further automation, more personalisation, and a greater customer experience.
  • ...10 more annotations...
  • 1. Personal Control
  • to enable a greater degree of personalisation within hotels, and on flights, and this is primarily provided by enabling customers to control more appliances or services through a centralised device
  • 2. Seamless Travel
  • In hotels, the check-in process can be made seamless, with hotels sending electronic key cards to guests’ phones which, when used, automatically check them in without them ever having to stop at the front desk
  • 3. Smart Energy Saving
  • Sensors automatically detect the levels of natural light in the room, reducing the power of light bulbs in the process, meaning less energy is wasted and high powered lighting is only used when light levels are low enough.
  • 4. Location Information
  • The IoT can also be used to gather accurate data about the number of people using specific hotel facilities at different times, so that staffing levels can be optimised.
  • 5. Maintenance & Repairs
  • Away from hotels, the Internet of Things can also be deployed to allow airlines to fuel aeroplanes more efficiently, or replace parts at the right time, striking the ideal balance between gaining maximum value and maintaining safety.
rhera004

What is the future of cloud computing ? - 0 views

www.integralchoice.com/future-of-cloud-computing

technology

shared by rhera004 on 04 Sep 21 - No Cached
    • rhera004
      rhera004 on 04 Sep 21
       
      Internet v. Web Internet= full system Web= Application in that system. Ex. A web browser
  • In simple words, cloud computing is the delivery of computing services like servers, storage, analytics, networks, databases, and software over the internet.
  • highly scalable
  • ...30 more annotations...
  • cale the services depending on the business requirements.
  • 90% by 2024.
  • number is expected to
  • reach
  • low-cost infrastructure for enterprise solutions combined with high-value services
  • 1] Higher Security
  • One of the key aspects in the future of cloud computing is higher security.
  • risks involved and have started taking measures to be GDPR compliant
  • EU’s General Data Protection Regulation (GDPR
  • In 2018
  • recognizing the security
  • multi cloud or hybrid cloud IT environments.
  • subjects have been artificial intelligence, machine learning and the Internet of Things.
  • most discussed
  • This concept is evolving but has raised concerns about data privacy.
  • This has led to the emergence of the new term “IoT security
    • rhera004
      rhera004 on 04 Sep 21
       
      Interesting topic for me. Everyone in the modern world is generally dialed in 90% of their time. IoT is also something to consider...
  • the cost of data centers will reduce in the future.
    • rhera004
      rhera004 on 04 Sep 21
       
      Is this really as safe as they claim it to be...?
  • PaaS, SaaS, and websites to make them more responsive and user-friendly.
    • rhera004
      rhera004 on 04 Sep 21
       
      PaaS- Platform as a Service SaaS- Software as a service
  • inception in 1999
  • s employees
  • ccessi
  • By integrating cloud solutions with business practices a business can ensure usability
  • bility for i
    • rhera004
      rhera004 on 04 Sep 21
       
      While this article is discussing the future of cloud Computing please note it is written by a software/ cloud service provider.
  • s
  • Cloud computing is the process of delivering IT resources on-demand over the Internet
  • and a
jblan183

What Will Smart Homes Look Like in 10 Years? | Time - 0 views

time.com/...smart-homes-future

sustainable house tech business

shared by jblan183 on 22 Nov 21 - No Cached
  • manufacturers are putting their R&D and marketing budgets behind home-monitoring and security gadgets–they will have 22.6% of the smart-home market share by 2023, estimates research firm IDC, with smart speakers and lighting equipment not far behind, at 15.4% and 11.8% respectively
  • cybersecurity will become all the more vital. Any kind of massive breach that turns off consumers, says Daniel Cooley, chief strategy officer at electronics-component manufacturer Silicon Labs, could be catastrophic for the industry. “I call it a mass-extinction event for the Internet of Things,” he says.
    • jblan183
      jblan183 on 22 Nov 21
       
      This can hint towards a huge improvement with a huge risk; a house with everything you could ask for being automated for your convenience could be easily hacked and just like that, your personal information is taken and shown to the entire world, or used to the hacker's advantage. My tip: tread carefully if you wish to buy a smart home or invest in a smart home company.
  • Smart vacuum cleaners like iRobot’s Roomba are already picking up after us, while products like the Aibo, a robotic dog for children, show how they might help keep us company like a pet. As for the future? Robotic-furniture company Ori Living is working with Ikea on pieces that change based on your needs, getting the bed out of the way when you need a desk, or hiding your closet when it’s dinnertime.
  • ...2 more annotations...
  • A bill put forth by Virginia Senator Mark Warner in March would push the government to set up minimum security requirements for smart devices used by federal agencies; such requirements could eventually become standard for the industry at large.
    • jblan183
      jblan183 on 22 Nov 21
       
      Hacking could become rare with this bill, with any smart device requiring minimum security requirements that would force all smart device businesses to comply to the eventual standard of the industry.
  • All the automated attentiveness will come with a high price tag: consumers will spend $123 billion on IoT gear by 2021, according to advisory firm ABI Research, a number that’s likely to rise thereafter.
shineal

Hospitality Digital Technology: Challenges, Priorities and Buzzwords | - 4 views

hoteltechnologynews.com/...enges-priorities-and-buzzwords

hospitality technology

shared by shineal on 19 Jan 21 - No Cached
  • With the explosion of the “digital way of life”, the customer journey has become increasingly complex, forcing hoteliers overhaul not only their corporate and marketing strategies, but also their technology stack in order to engage, acquire, service and retain these digitally-enabled travel consumers across multiple digital touch points and across all digital channels and devices.
  • Today’s hospitality is being transformed into a 100% digital technology-enabled industry powered by online, mobile, cloud, IoT, AI and blockchain tools and applications.
  • there are two categories of guest-facing digital technology:
  • ...35 more annotations...
  • Today, the vast majority of hoteliers are primarily focused on and investing in Guest Services Technology, while underinvesting in Guest Engagement, Acquisition and Retention Technology.
  • Guest Services Technology
  • Guest Engagement, Acquisition and Retention Technology
  • cloud hosting and CDN (Content Delivery Network) provides far better server response times and faster download speeds.
  • In other words, hoteliers’ technology focus and investments end where the OTA focus and investment begin.
  • With nearly 59% of online travelers now visiting the hotel website from mobile devices,
  • a mobile-first website design is a must.
  • Mobile-first responsive website with
  • Today’s hoteliers must create and manage a robust digital presence and engage, acquire, service and retain travel consumers in this increasingly mobile-first world.
  • Quite often different teams at the property use different sets of data in their day-to-day operations, creating a total “data integrity mess,” which directly affects the property’s guest acquisition and retention efforts.
  • They must understand and invest in digital technology and marketing that enables the best possible user experience, provides the best customer service, increases efficiencies and boosts revenues.
  • From a technology perspective, the challenge to hoteliers is to create a hotel and room environment that at least matches but preferably exceeds their guests’ home environment. In other words, hotel and room technology, amenities, and features should be the same or better than what guests already enjoy at home. These include:
  • The future of this technology is the Smart Guestroom which will be completely personalized to guest preferences and loyalty member profile.
  • “Imagine a world where the room knows you, and you know your room.”
  • Hoteliers are overwhelmed by the amount of technology, data, and digital marketing silos and the need to work with multitude of vendors in their guest acquisition and services efforts.
  • Each team has its own technology tools, databases, and vendors which are not in communication with the other teams.
  • These are the major impediments to the industry becoming a digital technology-driven and technology-savvy industry:
  • Reluctance to invest in digital technology:
  • Antiquated accounting in hospitality:
  • The technology and data fragmentation in hospitality
  • Unlike hoteliers, the OTAs are focused exclusively and investing only in Guest Engagement, Acquisition and Retention Technology since they do not have to worry about on-property technology and guest experiences.
  • Recently, an independent hotel introduced room service delivery robots, which would have been great if the rest of the hotel tech stack were in order, and if it weren’t for the 6-year old property website, and absence of any CRM technology.
  • Hotels should first focus on the fundamentals of the technology stack before implementing more advanced things.
  • The U.S. hospitality industry is a $155 billion industry. This provides endless opportunities for smart technology vendors to thrive and service the industry with state-of-the-art solutions.
  • The industry needs fewer, as opposed to more, technology vendors servicing the industry.
  • The industry has a “vendor deficit disorder” in the sense of being overwhelmed by the number of tech vendors and solutions out there.
  • Hoteliers need to monitor, proactively inquire about and familiarize themselves with the Next Generation Technologies that are already making their way into hospitality, including Artificial Intelligence (AI), Internet of Things (IoT), Voice Assistants, Chat Bots, Robotics, and Blockchain.
  • Over the next 3-5 years we will witness wider adoption and implementation of the following next gen technologies:
  • Hoteliers must wake up to the fact that by being primarily focused on and investing in Guest Services Technology, while underinvesting in Guest Engagement, Acquisition and Retention Technology, they are allowing the OTAs more visibility to engage, acquire and retain the online travel consumer.
  • Unlike hoteliers, the OTAs are focused exclusively and investing only in Guest Engagement, Acquisition and Retention Technology.
  • Digital technology is making its way into every aspect of the industry: hotel operations, guest services and communications, revenue management, distribution, CRM and marketing.
  • Today’s hotelier must understand, know and use digital tech solutions in their everyday environment, and be able to assess, evaluate, recommend and acquire technology solutions to improve guest satisfaction, operational efficiencies and productivity, customer service and revenue.
  • Website Technology: The property or hotel brand website has become the gravitational center of all hotelier’s efforts to engage, acquire and retain the customer. Any marketing efforts of the hotel today lead the potential customers to the hotel website. Today’s website technology includes cloud-based Content Management System (CMS), comprehensive merchandising suites, reservation abandonment tools, personalization pricing and content, technical SEO, cloud hosting, and robust analytics suite
  • The goal here is very clear: bridge the guest data and technology silos in hospitality and create an end-to-end solution, empowering hotels to acquire new guests, engage current guests, and retain past guests by combining digital marketing, website, and CRM data into one cohesive marketing and personalization platform.
  • The “digital way of life” adopted by today’s tech-savvy travel consumer is forcing the hospitality industry to accelerate the adoption of digital technologies and become a 100% digital technology-enabled industry.
  • nashalsiddiqi on 31 Aug 21
     
    The article covers a great deal of the technology products in all of the hotel aspects. it also focuses on the fact that hotels are investing a lot in offering technological tangible services to the clients where must shift its focus a bit and invest more in the guest engagement technology to close the gap between them and OTAs.
  • rosedelice on 19 Jan 22
     
    Hospitality is being transformed into a 100% digital technology-enabled industry; however, it is very challenging to maintain. Employees are overwhelmed by the amount of technology they need to lear to do their job efficiently
  • shineal on 20 Jan 23
     
    This article focuses on the fact that technology is now being used in almost every aspect of the hotel industry. This is because hoteliers are beginning to understand that guests are expecting to enjoy the same level of technology used in the comfort of their homes when they are at hotels. Therefore, hotels that are more technologically advanced are more empowered to satisfy guests' technological needs, but the information collected by the hotels' systems also enables the hotels to acquire new guests, engage current guests and retain past guests; as such, there are benefits to both the hotels and guests when the level of technology offered is updated.
streeter61

20 Technology Trends in the Hospitality Industry | Stasher Blog - 0 views

stasher.com/...gy-in-the-hospitality-industry

shared by streeter61 on 27 Jun 22 - No Cached
  • Infrared scanners are poised to become one of the most disruptive trends in housekeeping
  • With infrared scanners, housekeeping will know when guests are present and can return later to tidy up when the room is unoccupied.
  • streeter61 on 27 Jun 22
     
    This article discusses 20 disruptive trends in the hospitality industry bought on by scientific advances and the pandemic. Hotels must be on a par with the latest technology to satisfy customer demands and stay competitive. The Internet of Things (IoT) in hotels rooms provide guest with customization options.
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