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independent properties should harness technology to create this connection and sense of trust with their guests.

A POS is a broad term for a terminal that accepts payments from customers. It can be physical, such as at a hotel restaurant where cards are processed in-person, or virtual, like a front desk taking an off-site guest’s payment details over the phone.

Today, a hotels’ POS can (and should!) be directly connected to your property management system

GDS, OTA and Meta: What’s the difference?

how can they help your hotel gain more online visibility and sell more rooms?

Hotels usually sell their rooms for 30% cheaper on GDS

Human Resource Information System (HRIS) is a software through which organizations can take care of all HR processes and unify employee data in a single system.

. HRIS system is cost effective

As this data is entered manually by the person with authority, you can trust it to be accurate. It’s going to show exactly what was entered without any errors.

Linga has announced that its flagship product, the Linga rOS (restaurant and retail operating system), will now share its premium set of enterprise features with hotel properties using Oracle's OPERA PMS or Micros' Fidelio PMS. Enterprise features like its award-winning point of sales, mobile ordering, loyalty programs, employee scheduling, text alerts, self-order kiosks, central kitchen management, payment processing, inventory management, among others, will function seamlessly on the two leading property management systems.

"The goal of integrating Linga rOS with two of the largest and most-used hotel and resort management platforms was to offer solutions that made managing a hotel/restaurant business easier, faster, and more efficient for guests and staff.

Integrating with Linga provides hotels and resorts with a cloud-based restaurant operating system that includes workflow and business automation, real-time data, and connections to powerful hubs for CRM, human capital management, inventory, finance, and more

Resorts, hotels and restaurants generate a lot of waste—from food, packaging, amenity containers, waste water from toilets, kitchens and laundries.

Food waste accounts for more than 50 percent of waste in the hospitality industry. In the U.S., more than $218 billion is spent on growing, processing, transporting and disposing of food that is never eaten. This is mostly from homes and the foodservice industry, which includes hotels, with a whopping 70 billion pounds of food wasted every year.

The city of San Francisco has taken some of the most significant waste management steps in the country. After adopting a zero-waste policy in 2002, the city partnered with Recology, its long-term materials management service provider, to implement a five-pronged strategy, which is aiming for zero waste by 2020: Create convenient programs Conduct extensive public outreach Provide generator and service provider incentives Process trash to recover materials Adopt waste-reduction policies

Once this is understood, next step is to make a program or customization accordingly through the software. Software cannot work without hardware. A good Information Technology System comprise of three components, Systems, Software and Hardware.

It is not uncommon that one may have good computer system yet may not be successfully getting right information for the business.

From the time of reservation until the time customer checks-out of the hotel everything is recorded and the data is available. The computer system really monitors the guest requirement, their likes and dislikes, their wants and satisfaction levels in a readable way that helps the hotel enhance their future services.

Most of my clients asked me this question before, “What differentiates a good event management platform from an average one?”. Then I told them about data management. If you have an one-off event and decide that you will never have another similar event in the future, then you need not read further. However, if you are keen on event marketing and want to leverage events for generating business, you must not miss this article. An event management platform with integrated CRM will be key to your success. CRM stands for Customer Relationship Management. A CRM software, therefore, helps you manage relationships and interactions with your current and future customers. In most cases, your event attendees are your potential customers. Hence, it’s vital to integrate a CRM with the event software so that the sales team can take control and take action in time. Here are a few suggestions on how you can leverage an event CRM software to drive sales revenue. #1 Engage with your attendees as a pre-sales activity Pre-sales is very important as it’s about prospecting, qualifying and nurturing leads. Every time you spark a conversation, be it an email, a message, a Facebook comment, etc., you will want to record it and evaluate the sales-readiness of the attendee. #2 Easy access to information for Sales The marketing team’s effort in attendee nurturing shouldn’t be in conflict with the sales team’s lead nurturing. Your sales people need to know what events their clients or their leads have attended. Events could be about informing customers of a new product or keeping customers updated of the latest technological happening. Keeping a list of all the events that each of your client has attended will help Sales engage in an intelligent conversation with their client. That’s why there should be a data center that sales people and marketing people can access. With cloud-based CRM platforms, information is always available. #3 Store data for future use It doesn’t make sense to me if I use a separate platform for managing my event data. The data don’t only hold value to the event per se but also to customer analytics and remarketing. An integrated CRM allows you to look at a list of potential invitees and then select them as targets for event registration forms, so they are always aware of upcoming events and feel valued to be contacted. This may make them more likely to feel loyal to your brand and register. At the same time, your Sales team would have a better view of the customer and predict their behaviors. #4 Everyone is on the same page Not only marketing or sales need to nurture the relationships with customers. Customer success definitely needs to know what events their clients are attending. Human resources sometimes want to check if a candidate’s ever been to a company event. You want to make sure the people that need information to drive productivity and business get it easily.   In Conclusion… You as an event marketing professional must look for an event management software with integrated CRM now. Keep in mind that it must be a single platform that allows both your sales and marketing teams work effectively together. Email campaign reports or attendance reports are not CRM. If you want to find out more about this, send your questions to us by clicking the “Ask us a question” button below!

The intricacies of the restaurant culture are magnified further when the restaurant expands to become a chain. These particularities may make it seem that a HRIS would not fit or help as much with managing a restaurant chain, but this could not be further from the truth.

A HRIS can help to break down and simplify many of the things that make managing a restaurant chain difficult

A HRIS that makes it possible for employees to view their schedules online, make time off requests, and view approvals reduces the potential for errors and miscommunications.

If you're a hotel owner, chances are you are always looking to attract new guests to your location

Hospitality marketing is not always easy

Optimize your website for search engines

The casual dining spot has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children.

As tablets in restaurants go, Chili's has become a standard bearer. They just announced the introduction of 45,000 Ziosk tablets in 800 locations.

But Chili's is not alone in this push toward automation. Applebee's announced the installation of 100,000 tablets last December

Over the past few years, a new fixture has popped up on restaurant tables next to the ketchup bottles and salt shakers: tablets.

Applebee’s installed tablets at its restaurants in 2014, and they’re now found on every table at all of its nearly 2,000 U.S. locations.

There’s been a fair amount of concern that tablets would put human servers out of jobs, but thus far Outback and other casual dining chains say they are using tablets as server’s assistants:

It’s hard to believe the impact that technology has had on all of us, including the accounting profession.

Over the years, accounting firms got on board with websites, which allowed them to market differently and far more effectively. Personal client portals were introduced by Thomson Reuters in 2001, effectively eliminating geographic constraints for firms. With portals, they could serve clients 24x7, regardless of location, and communicate and collaborate far better than they could previously. The Web, mobile and social media have had an enormous impact on how firms can operate today. Social marketing has proven to be very effective in many firms. Audits have changed radically. Now they can be done online, with content also accessed online. We can research anywhere, anytime as well.

The next 20 years will see even more dramatic change for the profession. Artificial Intelligence (AI), cognitive computing/machine learning, natural language processing and blockchain are the hot topics today – of course, converging with big data.

Hospitality literature is deficient in empirical research that specifically focused on human resource information systems (HRIS) in hospitality.

firstly, to examine the factors that contribute to the decision to implement a HRIS in a small-size restaurant chain;

secondly, to develop a research agenda in an area where progress has been limited in the hospitality discipline.

Research by Gartner shows that customer experience drives over two-thirds of customer loyalty. Investing in the right technologies now can ensure guests feel safe and comfortable while staying at a hotel this year.

Hotels, such as Hotel Sky in Johannesburg, are using automated attendants to serve guests, from checking in to porting luggage to their rooms. Aside from assisting guests with tasks, these robots can also scan facial expressions to measure the sentiment of guests’ experiences.Self-service kiosks, similar to those available in airports, can also give guests control over their interactions, recognize their loyalty preferences and offer them an efficient and easy way to check-in.

Hotels like Hilton use a robot concierge service to offer recommendations, directions and hotel information. Mobile apps can also allow guests to skip the lines, offering an efficient but still personalized experience.

By 2025, over 85 million existing jobs will be lost due to the seismic shift toward robotization and automation, according to estimates in the “Future of Jobs Report 2020” published by the World Economic Forum.

These are jobs like data analysts, AI learning specialists, digital transformation specialists, software and applications developers, robotization strategists, robotics technologists, robot training and maintenance specialists, etc.

robotization and automation are coming even to our technology-averse hospitality industry.

The concept of artificial intelligence, or AI, is often discussed, but can be slightly more difficult to define. Essentially, it refers to computers or machines performing tasks that would normally require human intelligence to carry out

artificial intelligence can be used to improve personalisation, tailor recommendations and guarantee fast response times, even in the absence of staff.

The goal is to save $300 million, with $100 million of that coming from savings on labor costs.

the company will assert, these machines provide guests a consistent experience across all venues

These machines aren’t likely to replace your favorite casino bartender