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This article relates to module 1 and how technology will continue to change the hospitality industry allowing guests to personalize their guest room preferences. The article also mentions how hospitality businesses are slow to make changes as they are scared to lose the human touch which was mentioned in the smartender video.

This article makes me very proud, as I work for 1 Hotel South Beach and know that this Hotel definitely practices what they preach. They have been awarded LEED Silver (Leadership in Energy and Environmental Design) which was developed by the U.S. Green Council (USGBC). The hotel has a very unique and simple design. The guest rooms are designed with left over construction materials from its surrounding resources. The use of wood, natural material, leather, and stone, silk, linen, cotton are what make our facility so earthy and green. 1 Hotel hopes to start a trend in the Hotel industry by following the sustainable practices that our Hotel makes. More than 82,000 commercial institutional projects are actively participating in LEED. This is huge! and means that the trend 1 Hotel has started is being adopted by other companies.

The article discusses how POS systems have changed the way establishments do business and also the way to look for the perfect server to host your POS system. This system is used mainly within hospitality industries such as restaurants, retail and even medical office, but what is important to realize is that with the use of POS systems a server is still needed to maintain and operate them. It requires a lot of research and analysis to select the correct server such as looking for servers that are not attached to a particular software and creating standardization to remove the amount of risks that a server encounters. There is a section that does mention that these systems are not prone to security concerns since POS systems are behind in security technology but virtualization is a way to provide better level of security. The main taken from the article, is that although POS systems are become more trendy it requires a lot of planning to incorporate these systems within an establishment. Besides security the main issue is finding the correct server to host this device. I agree with the fact that server should be able to "customizable and configure" to that of the consumer. The main use of the devices is to enhance the experience and create something unique. If every establishment had the same system it would be generic and non-authentic to the establishment.

The Augustine Casino in Austin, Texas has partnered with Epicor Software Corporation in order to expand their business capabilities. Epicor is a global provider that has offered industry-specific services for over 40 year. Their HCM allows HR managers to track employee data from application to retirement

This article illustrates how advancing technology has dramatically affected the hospitality landscape and what the guest experience looks like for hospitality customers. Guests are increasingly demanding more customization in their experience, less waiting, and increased access to information and their specific preferences. Technology allows all of this and has given hospitality companies greater access to information, particularly customer information and preferences. Social media gives hospitality companies the inside information on what guests want and feel in relation to a hotel, robots are allowing simple, redundant, and sometimes time-consuming tasks to be done much more quickly and with no human interference or interaction, and VR and chatbots are enabling hospitality guests to have more personalized and individualized experiences. Technology is not going away and it is the companies that are able to effectively utilize it to its full potential that will succeed well into the future.

This article talks about 5 tech trends that are being brought into existence. It speaks on the importance of guest experience around technology. These five trends have now changed the game in term of a personalized guest experience. Technology, whether we like it or not has changed our world  indeed, it has revolutionized the way we plan our vacations. There can only be a few areas that have been transformed by technology quite the same way as travel.The Robot by far is the most interesting in terms of being able to carry out request from the guest.However, I believe that this will fill the void of an actually employee. There are pros and cons to the different trends that are coming about. Hotels will really have to evaluate if these trends will fit in with their brand.

Property Management System functions are commonly used in the hotel and hospitality management software. These functions are responsible for conserving room inventory, maintaining housekeeping status of rooms, checking out guests, and maintaining guest portfolios. PMS has not only started its new software but has also been establishing great doubt and confusion in the minds of IT managers and the decision makers. In evaluating hotel hospitality software they focus on ROI and Total Cost of Ownership. The ROI provides the cost and motivation for investing into the software and also carries intangible assets associated with such decision. The Total Cost of Ownership is basically used to help businesses assess the direct and indirect costs associated with information technology purchases. Consequently, having a lower TCO and a higher ROI are the true defining criteria for the right software choice, which emphasizes not only the benefits but also the intangible need to be considered before making big IT decisions. With this rapidly changing industry, hoteliers should always look for property management tools that will assist in the operations, automate procedures, reduce the risk of human errors and give hoteliers ample time to attend guests.

This article was about all of the steps hospitality companies have to go through in order to pick the best PMS. Due to the high capacity of Property Management Systems coming from Canada and Europe, decision makers are having a hard time filtering out which ones will be beneficial to the company. Project managers should calculate the ROI and the TCO in order to see how profitable the system will make them.

Organizations and companies that deal with a high level of competitiveness have been compelled to develop intellectual property management systems that aim at insuring information accuracy and determining indicators for decision-making. This systematization and monitoring of information on intellectual property management contributes to the improvement, reliability, quality and managerial efficiency, with the goal of offering the company a competitive advantage. The main purpose of this work is to identify a reliable system of indicators or benchmarks that can be used for monitoring through self-evlauation of the IPM as part of a methodic approach on research. The benchmarks determined and suggested by the study include; Elements which characterize the invitational activity, Indicators which are specific to expenses incurred by the invitational activity and development/procurement of IPO's, Sources of information in the area of IPOs creation, human potential, legal protection of products/services, activity on the IPO market, the structure of the intellectual property management, and indicators which characterize the impact of intellectual property management. To conclude, The systematization of information on intellectual property management at the company and its monitoring would improve reliability, quality and efficiency of management decisions in this area.

This article states that one of the main reasons for digital kiosks in fast food places is because of a high turnover rate. A lot of fast food places are getting less applications and a higher turnover because of the low wages they offer and little room to grow. Some have no choice but to start using these because of the lack of employees. The article states that restaurants are also starting to use this type of technology to save money on other costs they may need to put forth money towards. But some do think this doesn't mean technology will take over. Some even believe it is a way we can work together as one to make more money for the restaurants we may work in.

This article shows the benefits of technology investments and what those investments could provide to the ROI. Examples were investing in mobile communication technology and new computer systems. Another example looked at investing into online platforms and using IT to support social media and other internet based systems. The article concludes by asserting that investments in technology is necessary for the success of both large chain companies and small properties.

This article outlines the advance of Facial recognition capabilities and technology in the Hospitality Industry. The amazing advance of combining a persons visual image and being able to tie it to data on the back end and come up with the means to truly personalize the product and provide efficiencies to the guest is truly remarkable. The 30s check in claim that the adopting company Shijin was touting truly seems possible. This technology could be extrapolated to Hotel security systems for rooms, marketing, especially proximity marketing that be recognized in all of the hotel venues and of course simple customer recognition by staff. I do however see a privacy issue related to the retention of this data and of course consumers may vote no with their feet in the North American or European markets, but for hoteliers it does offer a tantalizing breath of options to innovate.

Technology is on the rise with many hotels beginning to use property management systems to create guest profile's. Hotels are also using more artificial intelligence, and voice-enabled devices like Siri, Amazon Echo, and Google Assistance. The hotel industry is looking to invest in more high end technology to increase travel and guest experience.

This article layouts all of the benefits and reasons for a company to begin using software. It states that there is a clear need for technology in order to grow, as it allows for increased customer service, eliminated human error, and increased profitability. This is all achieved due to benefits such as; mobile integration, data back up, accounting services, monthly reports, reservation management, rate management, multiple payment methods, automation, and customization. These softwares also allow management across multiple properties and therefore creates more opportunities for growing the company. All in all there should be no reason for the business not to integrate as only growth and benefits can come from it.

The article briefly explained the benefits hospitality softwares have within the hospitality business. Hospitality softwares help control and run all operations of hotels. For example, PMS systems is what is used to control all guest related operations, like guest check-in or charging guest. Softwares are also what are used to control the finances of the hotels. The article mentioned how easy it is to set up system softwares and how effortlessly it is for users. Softwares have also a 24-hour monitoring service and back-up support. in my opinion, as someone who works for a hotel, using softwares within my company is crucial. The hotel cannot function properly without the use of softwares. Softwares help maintain all needed guest, payment, and hotel information.

This article gives tips and tricks for small businesses and how they can grow their ecommerce business. Tips include using social media, knowing your audience, being mindful of wording, and using chatbots, are all tips that smaller business can use to drive customers to their businesses. Online shopping keeps growing and growing so it is important for businesses to know how to stand out against their competitors. Understanding their customers and making adjustments to better serve them, will separate the winners from the losers.

I love how this is showing where the trends are going and business is evolving. It seems crazy to think there is more than the way we currently use the internet, but there is so much room for expansion in this market. Good article and read. Thanks for sharing.

This article is short and very much to the point. Plainly explaining what is an "offsite backup". Its purpose, and reasons one would utilize the cloud-based application.

These are some tips and tricks for managers to use in order to really utilize the full potential of an HRIS during this pandemic. With remote working become the new reality, it is important to still remain on the same page with your team.

This article speaks about physical plant systems and how the new trend in hospitality is to create unique spaces and bring the outside in. MGM Resorts has partnered with Delos which is a group that has done extensive research in collaboration with Mayo Clinic to study biophilia or the idea that humans have an innate connection to the natural world. MGM Hotels have found that post-conference survey results show that attendees felt more connected and engaged in meetings where there was biophilic elements incorporated such as meeting rooms with patterned carpets and active green walls constructed from plants or moss. The Delos group also works with Wyndham Hotels and Resorts and Marriot Resorts International to add live plants and other innovative biophilic elements in their spaces. Science shows that biophilic design does add satisfaction to occupants and keeps us happier, focused and engaged.

For several years, tablets/eMenus have been rising in popularity within dining establishments as a way to increase efficiency and revenue for the establishment. Customers are able to view the menu in it's entirety along with pictures of each item, allowing the customer to view exactly what they are ordering. This could potentially decrease the amount of orders sent back to the kitchen and decrease food waste, thus minimizing loss of revenue. Although this developing technology has many advantages, there are a few disadvantages that management must consider before implementing these systems. Credit card security, risk of replacing wait staff/jobs, and potential theft of the system being a few.