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Nearly half of all cyberattacks target SMBs, a number which is expected to increase.

Human error is the number one cause of data breaches from cyberattacks, with 52% of incidents directly attributable to them.

The majority of attacks that occur within businesses happen because somewhere along the line, someone made a mistake. Perhaps they opened an attachment they shouldn’t have or visited a risky website.

Only 25% of restaurant customers

have used a self-ordering kiosk between May and July this year

and only 33% of larger QSR brands

Self-service solutions can increase up-sell opportunities. With a robust and “Smart” self-service kiosk, guests can upgrade their room, redeem special offers, and purchase additional services such as continental breakfast or room service, all in an effortless way

Regrettably, the names of guests are often misspelled, or the wrong room type is selected by accident. No matter how trained a staff member is, humans make mistakes, especially when they are busy juggling multiple tasks at once.

Regardless of their preference, offering a self-service kiosk enhances the guest’s freedom and offers them a level of control that will surely give off a good impression and improve satisfaction

With 79% of customers saying that they believe restaurant kiosks make their experience more convenient, according to NRA data, expect it to be a growing trend.

Customers have grown accustomed to helping themselves at many dining establishments over the years, whether it’s placing their orders at counters at the restaurant POS or choosing items from a buffet and paying for them.

The main appeal of self-checkout kiosks is to make the ordering process more efficient, which is why they have become popular in fast food chains.

Beyond improving the checkout process, an integrated POS system can give you valuable insights into the behavior and purchase patterns of your customers. You can leverage such data on the shop or café floor, but it can also be shared with internal UX analysts, brand marketers, and pricing teams to help inform marketing campaigns and increase profitability. 

Integrated merchant services including integrated credit card processing eliminates the need for manual entry during checkout. This not only saves time but also reduces the probability of human errors. What’s more, integrated card processing makes your end-of-day reconciliation much easier. 

One of the biggest benefits of integrated POS systems is that they facilitate exceptional customer experiences that boost loyalty. By integrating your CRM and/or marketing automation software with your POS system, you can get access to valuable insights into the preferences and behavior of your customers.For example, you could keep track of the products they buy most often or the ones they’ve added to their wishlist and send them personalized product recommendations. In a retail setting, your staff can use such information to make relevant suggestions suited to their interests. You can also leverage the data you have to create loyalty programs and targeted marketing campaigns. Personalized offers, recommendations, reminders and rewards can go a long way in encouraging your customers to make repeat purchases, boosting loyalty and retention. Besides all of this, an integrated POS system also helps you keep track of your best-selling products so you can manage your inventory efficiently. This can prevent your customers’ favorite items from going out of stock and keep them happ

In essence we can say it is about computers, robots or machines performing tasks that traditionally require cognitive function to carry out.

Artificial Intelligence is also about big data. It is about finding out all about consumers and use comprehensive data management systems and procedures to meet the customer dreams.

This is the example of Hilton Hotels, creating “Connie”. It is a robot providing touristic information to customers who interact with it. It happened last year. Connie is able to interact, learn from humans and adapt to individual requests and needs.

having a digital allergen management and tracking system is going to be essential for businesses within the food and beverage sector. This will ensure that the seller can always prove that they have clearly labelled all allergens within the food they produce for direct sale.

With the ability to monitor customer trends and forecasts, improve data collection and check stock levels,

Household brands such as Samsung are integrating new technology into their kitchen appliances, so it is now essential that brands and businesses within the food and beverage sector follow suit.

More than 1 million people work in Apple supplier facilities and as such, the company’s operations have considerable implications on the society.

the focus on CSR aspect of the business has increased to a considerable extent

In Oregon, USA, Apple partners with Bluestone Natural Farms to transform compostable materials generated onsite into rich organic material for use on the farm.

When China banned 24 kinds of solid waste last September, countries such as the U.S., the United Kingdom, Australia, and Japan realized they had a big problem. Until last year, China accepted 70 percent of the world’s electronic waste—discarded computers, cell phones, printers, televisions, microwaves, smoke alarms, and other electronic equipment and parts.

After China stopped accepting this e-waste out of concern for its environment, Europe and North America began shipping more of it to Southeast Asia—but now Vietnam and Thailand, whose ports have been overwhelmed, are curbing imported e-waste as well.

The value of contactless payments and the distribution of digital services has been advanced by social distancing

Due to Covid-19,

mproving personalization is one of the largest applications of this data, with travel firms using the details they obtain to make precise changes to their products, thereby leading to business growth. Another useful application of data is the study of actual market result

Social media also allows visitors to rate the services and post reviews of hotels and hotel services online.These reviews have a huge impact on potential guests as they do research before making travel decisions, and travelers are doing pre-trip research like never before.

With consumers committed to in-depth research before making travel decisions, the balance of power has now unquestionably tilted toward guests, as hotels must work even harder to exceed expectations and solve service problems as they occur.

While speed is clearly the positive gain from bypassing the interaction with front desk staff, the negative aspects include not being able to ask the front desk agent about possible room upgrades and special room deals.

The LightStay program at Hilton predicts energy, water, and waste usage and costs

Further, some hotel brands can link in-room energy to the PMS so that when a room is empty, the air conditioner automatically turns off

To create brand personas and algorithms, IHG assessed its top customer-facing senior managers across brands using cognitive, emotional, and personality assessments.

The GDSs are finally competing with a wider group than the traditional oligopoly group that they have been complacent with for so many years.

I imagine that at some point in the next few years the GDSs and the airlines will finally figure out their commercial challenges and we will get NDC content in the GDS as mainstream. If they do not, a huge amount of development cost by the GDSs has been wasted. 

It will be interesting to see how the NDC specialists will adapt to NDC becoming mainstream in the GDS. To compete with the GDS they would need to fill some gaps quickly around hotel, car rental, and I expect they will utilize the wealth of API options. 

Today's hoteliers have a variety of technological advancements at their fingertips, offering a myriad of solutions to streamline operations, and enhance the guest experience. For example, many hotels have used Augmented Reality to enable guests to seek additional information inside the hotel and around local places of interests.

But can there ever be too much of a good thing? Can too much digitization take us away from the core principles of high-touch hospitality on which the industry was founded? The solution is finding the right balance between high-tech and high-touch. While technology should never replace a commitment to service excellence, a simple knee-jerk resistance to technological progress is not the solution 一 the key is to discover how advanced technology can assist your staff and enhance the guest experience.

Modern hoteliers are increasingly relying on functions such as mobile check-in/out, cloud-based interfaces, centralized communications, native apps, push notifications, new and improved loyalty programs. These platforms let hotels continually aggregate guest data, creating actionable guest insights and additional opportunities for enhanced personalization.

With the invention of chatbots, hotels are transforming the process of handling booking inquiries and visitors are converted into patron customers. The front-desk hotel staff that is normally liable for managing booking-related queries can be replaced with conversational bots. These intelligent chatbots are programmed to create simulated conversation via text or voice in the native language, enabling controlled, concise and effective interactions between human and computing machines.

Customers prefer absolute control and flexibility and feel attached to securing their comfort level at hotel premises. As a part of special privileges, many hotels treat their customers using smart controls as they arrive.

Intelligent Automation Consulting is delivering a new level of exquisite sophistication to the hospitality business and once again is creating everything, from top to bottom, more efficient. In the world, where leading hotels have committed to harnessing the true power of advanced analytics

The hospitality and food service business is a major player in the economy.

Technology trends are a funny thing. We as consumers embrace them on one level but might question them on another

Restaurants however have been one trade to employ a range of technologies and have embraced these as a vehicle for delivering what the customer wants; fast, quality service and excellent choices.

consumers increasingly buy digital licenses and download (or stream) their content over the internet.

he difficulty faced by service providers (including Google) in expanding residential fiber optic cable internet service due to installation costs and increased competition from other broadband providers.

Some fear the privacy risks that accompany IoT.