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Contents contributed and discussions participated by Amy Sena

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Amy Sena

Destination Hotels & Resorts Integrates Elite Meetings International's Most Cutting-Edg... - 0 views

www.prweb.com/...prweb8516325.htm

shared by Amy Sena on 24 Feb 13 - No Cached
  • SpeedRFP Pro, a product of EMI, represents the most robust version of the request for proposal tool currently available to hotels.
  • Instead of getting differently formatted RFPs from various portals, DH&R hotels will receive their electronic RFPs within their Delphi sales and catering system—without the need to rekey anything.”
  • SpeedRFP was launched in 2010, and in addition to Destination Hotels & Resorts, serves as the primary online RFP system for Preferred Hotel Group, Dolce Hotels and Resorts, Hospes, as well as many notable independents such as The Broadmoor, Wynn Resorts Las Vegas, Palms Place Hotel and Spa, PGA National Resort & Spa, and more than 130 hotel Web sites.
  • Amy Sena on 24 Feb 13
     
    Destination Hotels & Resorts has implemented SpeedRFP. SpeedRFP represents the most robust version of the RFP tool currently available to hotels. The hotel RFP's are routed directly to Delphi sales and catering system. This system also allows for Global and National Sales Offices to be involved in the RFP process.
Amy Sena

Homeland Security Approves Their Right To Search and Seize Your Electronics Without Sus... - 0 views

www.forbes.com/...-electronics-without-suspicion

shared by Amy Sena on 16 Feb 13 - No Cached
  • the Department of Homeland Security quietly released a strangely worded document reaffirming their own right to search and seize your electronics without suspicion or cause, anywhere along the United States border (which they define as 100 miles in from the border – an area twice as long as Rhode Island).  In reality, this is nothing new, Homeland Security been doing this since at least 2009
  • For now, the business community has figured out a way around having the government search and confiscate devices with company secrets – give their employees blank laptops, and put the important information in the cloud.
  • Courts around the country are struggling to decide how to balance security with privacy.
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  • In today’s world of cloud computing and ubiquitous screens, these protections are horribly inadequate
  • Amy Sena on 16 Feb 13
     
    Since 2009 Homeland Security has been searching and seizing electronics without suspicion or cause anywhere along the United States border. The business community has figured out how to get around the government searches by providing their employees with blank laptops and putting important information in the cloud. It has now been 25 years since Ronald Reagan signed the digital privacy protection laws which in today's rapidly advancing technology era these protections are inadequate.
Amy Sena

Benchmark Powers Expansion with Centralized Accounting Platform | News | Hospitality Ma... - 0 views

hospitalitytechnology.edgl.com/lized-Accounting-Platform82552

accounting

shared by Amy Sena on 09 Feb 13 - No Cached
  • Benchmark leverages its team’s financial and management skills and is a leader in putting technology in service to the bottom line.
  • Three years ago Benchmark invested in the hospitality industry’s first ‘private’ cloud platform to host its properties’ systems and data. The virtual platform enables Benchmark to reduce hardware costs for investors, protect corporate and guest data in a secure off-property environment, and collect and process performance metrics for its hotels. Benchmark uses the Internet-enabled Profitvue enterprise back office system from Aptech Computer Systems to centralize property accounting.
  • The Profitvue enterprise accounting system is flexible so reports can be built that compare metrics from similar properties.
  • Amy Sena on 09 Feb 13
     
    Benchmark Hospitality has been able to reduce hardware costs for investors, protect corporate and guest data in secure off-property locations. Benchmark Hospitality uses a 'private' cloud platform to host their properties systems and data and they have centralized their property accounting systems.
Amy Sena

Tablet Tech Moves Staff From Behind Desk | Products | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/es-Staff-From-Behind-Desk80223

shared by Amy Sena on 01 Feb 13 - No Cached
  • NORTHWIND’s Xpress Check-In app lets properties use iPads and other tablet devices for personalized mobile check-in and check-out services with seamless remote access to the Maestro Property Management Suite. NORTHWIND combined its industry experience with the latest iPad application advances to supercharge guest service and optimize revenue and productivity.
  • Personalized upsell and room-change capability with real-time availability access
  • Credit card payment capture with PCI compliant processing
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  • Xpress Check-In registers entire groups from meeting rooms and conference spaces
  • Amy Sena on 01 Feb 13
     
    Northwind launched its Maestro iPad Xpress Check-In App at HITEC 2012. The system offers personalized mobile check in and check out with remote access. The system is able to perform all the functions of a wired terminal anywhere a wireless signal can be found. It offers personalized up sell and room changes as well as credit card payments which are PCI compliant. The app can also check in large groups who are attending a conference or a tour group.
Amy Sena

May GDS Hotel Bookings Decline Globally As Rates Soar In North America - Business Trave... - 0 views

www.businesstravelnews.com/...As-Rates-Soar-In-North-America

shared by Amy Sena on 26 Jan 13 - No Cached
  • Total hotel reservations booked in May through global distribution channels dropped 5.7 percent globally year over year, and rates booked through those channels were up 4 percent
  • dropped 5.7 percent globally year over year, and rates booked through those channels were up 4 percent
  • In North America, May GDS bookings were down 8.8 percent year over year as rates increased by 7.6 percent. Outside of North America, bookings were down 2.1 percent, and rates were about flat compared with May 2011.
  • ...2 more annotations...
  • can be attributed to unfavorable comparisons caused by Japan's March 2011 earthquake and tsunami
  • Monthly bookings likely will continue to trail 2011 levels for the next few months but might begin to pick up later in the year.
  • Amy Sena on 26 Jan 13
     
    This article describes the decline and increase in GDS bookings in May 2012 in comparison to 2011. The March 2011 earthquake and tsunami in Japan may have had an impact in the drop off of hotel reservations as many trips that would have occurred in March and April were postponed to May.
Amy Sena

Hotels Charging Up Green Initiatives - 0 views

www.hotelinteractive.com/article.aspx

electric hotels

shared by Amy Sena on 19 Jan 13 - No Cached
  • Hotels are going “green” and one of the more unique ways is by installing electric vehicle charging stations.
  • As we all know concern for the environment is a way for hotels to stand out in a crowded marketplace, meet client needs and expectations, and “do the right thing” for the planet.  And
  • charging stations can make a statement and drive business to a property that is way beyond the customer’s current expectations.
  • ...6 more annotations...
  • “They’re not just an amenity,” says Alex Attia, general manager of The Charles Hotel in Cambridge, Mass., a Preferred Hotel. “It’s what the customer is looking for. It’s convenient for them and gives them another reason to come to our hotel rather than go to another one.”
  • Staying ahead of new and emerging trends is important in the hospitality business. “It keeps us fresh,” says Attia. “Nobody can say we’re out-of-date. We’re up-to-date. We want to be ahead of the game if we can be.” 
  • “We think today’s traveler is more aware and committed to responsible travel, feeling a personal responsibility to lessen their carbon footprint,” says Steve Pinetti, senior vice president, inspiration & creativity for Kimpton Hotels and Restaurants. “As hybrid and electric vehicles become more affordable and practical, we see them moving away from being trendy to becoming a mainstay in the years ahead.”
  • Fairmont Pacific Rim, a 377-room luxury property that opened in 2010  in Vancouver, British Columbia, installed a electric vehicle charging station in October.   It’s free for guests to use. “It’s not a marketing tool,” says Samatha Geer, a spokeswoman for Fairmont Pacific Rim.. “It’s about doing the right thing.”
  • “It differentiates the brand. We want our consumers to come to us because we’ve met a lot of their needs. I think it does add value and we don’t charge for it. It’s what we see guests want. It’s a trend we’re seeing.
  • The InterContinental Vienna is taking the trend a step further. It has electric cars for hotel guests and local area residents to rent for a slightly higher price than gas-driven automobiles. The hotel also has a complimentary charging station.
  • Amy Sena on 19 Jan 13
     
    This article is about the green initiative of installing electric vehicle charging stations in hotels. Hotels have always considered their concern for the environment as a way to stand out in the market and meet client needs and expectations. Charging stations are not considered just another amenity, they are something the customer is looking for. Drive in business is extremely important to the lodging industry and this technology is what guests are looking for as hybrid and electric vehicles become more affordable and practical.
Amy Sena

Guest Room Tech Tops Investment Priorities as Locking Hack Makes Headlines | Columns | ... - 4 views

hospitalitytechnology.edgl.com/...iorities-as-Locking-Hack-83579

shared by Amy Sena on 09 Jan 13 - No Cached
  • Pressure to provide ample bandwidth is on, with high guest expectations for connectivity. But at the moment, it’s room locking technology that’s in the hot seat.
  • Hotel guest room technology — and door locks in particular — received national attention in recent months when Forbes broke the news about a potential room lock security flaw found in Onity locks by a 24-year old software developer and security researcher. In a highly-contested decision (criticized as poor judgment by some and applauded as necessary full disclosure by others), the researcher released specific details of how to perform the lock hack. Since then a handful of hotels have alleged that the method was used by thieves in a series of guest room break-ins.
  • While the threat is limited to one manufacturer’s locking technology, it still could impact as many as 4 million hotel rooms.
  • ...2 more annotations...
  • Hotels, meanwhile, are putting a priority on upgrading locking technology.
  • But regardless of who is to blame, it’s the guest whose safety is compromised and the hotel whose name will be tarnished — much in the same way a payment security breach impacts consumers and merchants.
  • Amy Sena on 09 Jan 13
     
    Technology projects will be the biggest investments among hotel executives in 2013. This article focuses on the recent attention room locking technology has received and the priority hotels have placed on upgrading their locking technology. Although the security flaw is limited to one manufacturer, the impact will be felt among the entire industry. Guest safety must always be the top priority among hotel managers and staff. A guest room break in can ruin a hotels reputation in their respective community. Regardless of how the situation occurred a common perception is that the hotel was somehow at fault and guest safety is not a priority. As an industry we must always strive to create a safe environment for our guests. Upgrading our hotel locks, training staff proper safety procedures when entering and exiting guest rooms and proper check in procedures are what our guests demand of us to ensure their continued safety.
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