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Alexandra Givner

Point of Sale Technology: New Developments - 1 views

www.hotel-industry.co.uk/...point-of-sale-technology

POS System Accounting Hotels

shared by Alexandra Givner on 20 Jan 12 - No Cached
Xin Jing and Diane Cacho liked it
  • help busy hotel staff use this new technology via a browser on any mobile device as well as the traditional POS interface. This means whilst they are on the move – or even away from the business – they can still keep on top of sales, bookings figures and cash management through Software as a Service (SaaS).
  • This NFC technology allows consumers to use mobile devices to process all their transactions, for instance by swiping their smartphone across a special kiosk at the counter, with all the information sent to a central processing system for payment
  • Zhenzi LV on 20 Jan 12
     
    From this article,I think it is amazing to have such revolution of POS system. First of all, POS system itself is wonderful for the hoteliers all these years. The latest i-trends and NFC put it much further step to not only free the employees,but also bring efficiency to the customers. It is said that "the point of sale on the move" which free the employee to use the mobile device to control everything it matters of the business. It makes hoteliers more flexiable and at the meanwhile, it provides quantity information. The other innovation here is that there is one IPAD POS kiosk which allows self-service card swiping system so the customers can complete their own transaction. Though this technology is the only IPad enclosure, it help eliminate theft and tampering. Then ,when the growing trend of Near Field Communication comes, it free the customers another further step to eliminate the necessity to carry money/credit cards to pay their bills. This technology is also come with the smartphone by just swiping the mobile device across a special kiosk at the counter, and the payment is done quickly. This technology also developed another growing technology "RFID" card readers. Another name for the NFC is the digital wallet means that a customer's device can store all their bank account details and credit card information with no need for a real wallet. That's amazing for the people who are not good at financing. This technology can really impact the hotel market and bring the competitive advantages for the hotels. It's a new trend for the hotel to update themselves to level-up. This trend is also fit the market nowadays, the consumer is more and more younger, they curious about the high-tech things, the success of Apple proves this trend. In order to meet with the customer needs in current hotel industry, this technology is worth to have a try.
  • Alexandra Givner on 28 Feb 12
     
    This article talks about the importance of POS systems in the hospitality industry and the new technological trends that are affecting it. POS systems are extremely important to hoteliers primarily to keep track of sales and bookings. With recent technological developments though, POS systems have revolutionized that hospitality industry by increase efficiency and production. The newest trend in these accounting and POS systems are cloud-based technologies. I believe this type of technology will allow for busy hotel managers to track all accounting information through either a smart phone, PC, or even tablet. This type of technology, as stated in the article, would allow for managers to keep track of sales data and profits even when they are away from the office. All in all, I believe this is a very helpful technology for hotel operations and will benefit the industry in the long run.
  • Xin Jing on 01 Mar 12
     
    Allow the customers to to use smartphone across a special kiosk at the counter to pay may benefit restaurants a lot. It may reduce the stress of the servers in the peak time. Customers no longer waiting a long time for the servers to get their bill, they can pay by themselves through mobile devices. Moreover, the customers do not need to bring their wallets to the restaurants which may improve the security of the restaurant environment.
Diane Cacho

The Best Restaurant Marketing In the World. - 0 views

4hoteliers.com/4hots_fshw.php

hospitality

shared by Diane Cacho on 27 Jan 12 - No Cached
  • Diane Cacho on 27 Jan 12
     
    In this Article: "The Best Restaurant Marketing In the World" resiliently describes the marketing world and the amounts of money restaurants spend obsessively to bring in more customers. Instead of focusing on all the new technologies for new ways to advertise and spending thousands of dollars there are other things to consider such as bringing in more customers over the quality of the food, excellence in the service, cleanliness of the place, and having an agreeable unique dining experience. If all these requirements are not met that's when marketing comes in to place. There are many ways possible to improve your business such as changing or simplifying the menus, training the staff properly, making sure the restaurant is spotless, creating a nice ambiance and lastly making sure you have total commitment to all of these basic necessities. These requirements are essential when it comes to exceeding your customer expectations and important for your business in order to succeed. . With all of these categories fulfilled you will bring in a happier, lively and contented crowd; therefore, bringing in more regulars.
Siyu Ma

Why Investing in Hospitality Technology is Investing in Good Business - 1 views

hotelexecutive.com/...-is-investing-in-good-business

hotel investment

shared by Siyu Ma on 18 Jul 12 - No Cached
  • In consideration of how investment in hospitality technology can support business growth, rather than being an added cost, or unnecessary financial burden, to a hotel – it is important to look at what operational efficiencies the technology can bring, including any improvements in staff activities and morale that can be delivered and how the technology will ultimately benefit the hotels revenue performance.
  • In consideration of how investment in hospitality technology can support business growth, rather than being an added cost, or unnecessary financial burden, to a hotel – it is important to look at what operational efficiencies the technology can bring, including any improvements in staff activities and morale that can be delivered and how the technology will ultimately benefit the hotels revenue performance.
  • Those hotel groups that fail to recognize the speed of change in technology and what this can bring to the business will find themselves significantly under prepared when the market starts to strengthen. While “its never too late” to act – there is a significant opportunity cost in doing nothing or worse still, cutting technology out of the day to day operations. For a hotel to effectively operate and ensure it is maximizing its incoming revenue, the right technologies needs to be in place. Through investing in the right technology at the right time, savvy hoteliers will be ensuring that their facility(s) are able to effectively maximize their ongoing revenue capability now and into the future.
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  • Equally as important, when considering whether to invest in new technology within the hospitality sector, is the need to recognize that technology is constantly changing and improving. Decision time frames are shortening. International hoteliers that have a good view on the future, realize that the technology decision they make today will only be relevant for the next 3-5 years at the most and are already planning next generation migrations.
  • In consideration of how investment in hospitality technology can support business growth, rather than being an added cost, or unnecessary financial burden, to a hotel – it is important to look at what operational efficiencies the technology can bring, including any improvements in staff activities and morale that can be delivered and how the technology will ultimately benefit the hotels revenue performance.
  • Whilst many international hotel organisations have used the economic downturn to adequately plan for the future through improved levels of technology and staff investment, many others are not heeding the warning signs and are instead shedding costs wherever possible – which can lead to disastrous consequences.
  • Importantly, hoteliers also need to realize that the hospitality industry is constantly changing and a lack of up-to-date technology and older strategies will not always be applicable to new, unique situations.
  • Whilst many international hotel organisations have used the economic downturn to adequately plan for the future through improved levels of technology and staff investme
  • Consider Revenue Management Technology: This technology is u
  • sed in a wide variety of industries.
  • IDeaS experience in many regions to date is that there are many technology vendors in hospitality that fail to acknowledge the above reality.
  • There are many technologies that tick all of the above boxes, including: Energy Management Systems Revenue Management Systems Property Management Systems In-Room Technology Sophisticated Telco Systems
    • Juan Du
      Juan Du on 06 Mar 13
       
      With the increase in the number of hotel, the technology in hospitality is more and more important. It is a good investment in this field. Because many of the facilities in hotel need the help of technology. Such as the energy management systems, revenue management systems, property management systems , In-room technology. To invest these technologies, it can increase the management level and increase the competition.
  • As the wider hospitality industry continues to face a slow recovery, savvy hotel owners and managers should be looking inwards during this time with a view to ensuring that the technology they use to help run their facilities are best suited for the roles they have to perform.
  • Gerardo Collado on 18 Jul 12
     
    In this weeks reading, the article, "Why Investing in Hospitality Technology is Investing in Good Business", mentions how due to the economic downturn hotels have turn to cutting technology and staff levels as a method to minimize costs, yet this is a recipe for disaster, if not conducted adequately. Technology is continuously evolving, it is important to make decisions regards IT investment that will be useful in the coming 3-5 years. Technological infrastructures should operate to facilitate a process or procedure for the overall benefit of the hotel, rather than take a day-by-day approach. In an ever-demanding industry, it is critical for hoteliers to be adequately prepared with automated systems, reducing if not eliminating important manually conducted tasks which are damaging the operations of the hotel due to the lack of real time information which will help revenue maximization. In moments of recessions, companies minimize their cost reducing what is foreseen as unnecessary such as IT investment, yet is important to maintain a level of preparation and not losing the opportunities presented by the market.
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  • Jianyi Wang on 24 Oct 12
     
    This article mainly talk about the benefit of investing in Hospitality Technology to hotel business.The author emphasizes the importance of looking at what operational effciencies the technology can bring ,including any improvements in staff activities and morale that can be delivered and how the technology will ultimately benefit the hotel revenue performance. We can conclude from the passage that in order to keep competitive in the hospitality industry, the managers should be aware of the dynamic market and technology changing and update the techonlogy in an efficient way.
  • Linfan Cai on 26 Oct 12
     
    The hospitality industry is developing faster and faster. The hoteliers should be with a view to ensuring that the technology they use to help run their facilities and best suited for the roles. They lead to a rapid economic recovery but they also need improve their marketing. The hospitality organizations have taken the time to update or invest in the right technology and training. In consideration of how investment in hospitality technology can support business growth, It is important to look at what operational efficiencies the technology can bring. As the hotel industry continues to move towards a more dynamic and inter-connected environment it is vital that the correct technology infrastructure is in place to meet this challenge. The revenue management technology itself can be maximized by educating staff in the most effective ways to use it. The hotel groups should recognize the speed of change in technology. And they will be ensuring that their facilities are able to effectively maximize their ongoing revenue capability.
  • Panpan Xie on 05 Mar 13
     
    As hospitality industry is now under recovery, many owners and managers are preparing using technology to help them run the facilities. Nowadays, there is a big requirement for investing the right technology and training to operate business in the market of 2010, 2011 later. Actually, hospitality technology investment can bring operational efficiencies instead of added cost to a hotel. Then the author takes revenue management technology as an example and points that a seamless flow of process of technology is a trend. All in all, in order for a hotel to adapt to the future trend, the right technology needs to be equipped.
  • Juan Du on 06 Mar 13
     
    with the increase in the number of hotel, the technology in hospitality is more and more important. It is a good investment in this field. Because many of the facilities in hotel need the help of technology. Such as the energy management systems, revenue management systems, property management systems , In-room technology. To invest these technologies, it can increase the management level and increase the competition.
  • anonymous on 07 Mar 13
     
    This article is explaining why investing in hospitality technology is a good idea. Market changes from year to year, therefore it is important to know what the technology operations can offer to the business. It is vital to know how efficient it is in the workplace, and in what ways in can help the staff. The interest cost of having all this money invested should benefit the hotels revenue activity. Especially in hotels, there has to be a strict decision making, because of how technology is advancing so fast and how efficient the technology will be for the hotel. The correct technology is a challenge. Training the staff with the system is also a test because how fast can they learn and be connected to the operations. It is crucial that hotels manage systematically all information with the technology; instead of having the staffs do all the work by hand. Hotels need to invest in the correct technology so that they can collect their ideal revenue-for the future of the business and to ease the work flow inside the hospitality industry.
  • yongwei hao on 08 Mar 13
     
    "Equally as important, when considering whether to invest in new technology within the hospitality sector, is the need to recognize that technology is constantly changing and improving. Decision time frames are shortening. International hoteliers that have a good view on the future, realize that the technology decision they make today will only be relevant for the next 3-5 years at the most and are already planning next generation migrations. There is an onus on the vendors to also re-invent themselves and re-invent their technologie"
  • lin liu on 10 Mar 13
     
    Hotel owners and managers are putting eyes on technology in the hospitality industry slow recovery period. All pundits agree this method can bring some recovery. The international hotel organizations have made many plans of improving investment in technology and staff. Progressive hospitality organizations have updated and invested in new technology and training, change the industry requirements and market. Before investment, the most important is to look at what operational efficiencies the technology can bring and how the technology will benefit the hotels. There are many technologies are good choices for investment, such as Revenue Management Systems. This technology is efficient and can help hotels track historic data, forecast future demand and so on. We also need to technology is changing all the time. So this is a big challenge of managers to make decisions for a long development. We also need to realize that the hospitality industry is changing, strategies will not always be applicable to new, unique situations. It is important for hotels to increase advantages in the competition.
  • Siyu Ma on 11 Mar 13
     
    Those hotel groups that fail to recognize the speed of change in technology and what this can bring to the business will find themselves significantly under prepared when the market starts to strengthen. While "its never too late" to act - there is a significant opportunity cost in doing nothing or worse still, cutting technology out of the day to day operations. For a hotel to effectively operate and ensure it is maximizing its incoming revenue, the right technologies needs to be in place. Through investing in the right technology at the right time, savvy hoteliers will be ensuring that their facility(s) are able to effectively maximize their ongoing revenue capability now and into the future.
kayshap96

The importance of IT security in the hospitality industry | Marathon Professional Services - 0 views

www.marathon-ps.com/...ty-in-the-hospitality-industry

shared by kayshap96 on 25 Sep 17 - No Cached
  • The importance of IT security in the hospitality industry
  • One of the industries with the highest risk of security breaches in the hospitality industry. A large volume of customer data is handled on a daily basis, including card details, names and addresses.
  • All companies are legally required to meet certain expectations of data protection regulations, and as an IT provider, it is your responsibility to ensure that all IT infrastructure provided to your clients contributes to data protection.
  • ...4 more annotations...
  • With the number of security breaches worldwide each year, it is no surprise that more and more people are aware of their data being given to anyone, and knowing it is sufficiently protected. Each person needs to be able to trust their hotel or the place that they’ve visited to keep their details private at all times.
  • Perhaps the hardest to recover from is the damage caused to customer trust, and brand reputation, which can be difficult to rebuild. The result of failure to comply can also include significant financial penalties and legal complications where affected parties are able to seek compensation for insufficient security measures being taken to protect them.
  • Most businesses will now store the majority of their secure information on computers, which means their IT infrastructure needs to be able to restrict unauthorised access and prevent breaches. Without implementing security measures, a breach can result in downtime for your customers, which can be both costly and time-consuming. You should ensure that there are restrictions to access different levels of information, and implement all basic security features within their IT infrastructure such as usernames and passwords.
  • Having a plan for your customers to manage all the data that they have is also important, and the most effective way of doing this is to create an Information Security Management System, or ISMS.
  • wanqian on 25 Sep 17
     
    A large volume of customer data is handled on a daily basis, including card details, names and addresses. With the number of security breaches worldwide each year, it is no surprise that more and more people are aware of their data being given to anyone, and knowing it is sufficiently protected. All companies are legally required to meet certain expectations of data protection regulations, and as an IT provider, it is our responsibility to ensure that all IT infrastructure provided to your clients contributes to data protection. As the potential IT and Cyber attack, the customers are truly sensitive with their personal information privacy, especially when they stay in hotel, with all of their ID and financial information. The hotel should be more sensitive with our customer private information than they do, give our customer a relatively guarantee scenario in IT security in order to set them down without worries while they stay in the hotel or select the hotel when they booked. The more security in IT you give to them in both realistic life and promise, the more consumer will be glad to choose your hotel with an significant customer loyalty.
mellakygg

Managing Multiple POS Outlets is a Cakewalk With a Cloud-Based PMS - Hotelogix - 0 views

www.hotelogix.com/...akewalk-with-a-cloud-based-pms

managing pos cloud

shared by mellakygg on 04 Feb 19 - No Cached
  • Well, it has several smart POS systems for all its outlets. And, most importantly, the hotel’s cloud-based PMS integrates seamlessly with all the POS systems empowering the management to increase billing accuracy while saving time. Now that is smart hoteliering, don’t you think!
  • In today’s fiercely competitive market, you need to stay one step ahead of your competition when it comes to adopting technology to grow your hotel business. Or else, you are bound to face operational bottlenecks like Hotel A.
  • For all these activities, guests usually pay during check out.
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  • During the stay, guests can order food from your restaurants, use the spa, the gym, the travel desk or the gift shop
  • On the other hand, , you may face loss of revenue if you forget to post a certain amount on the final bill.
  • So, in such cases, charges need to be posted directly to the guest folio in the Hotel PMS. The whole process needs to be properly streamlined as manually posting the bills can lead to multiple errors.
  • this is an important part of ‘guest convenience’, too.
  • Now, to avoid such confusion, you must ensure that your Hotel PMS and POS systems are integrated
  • With such an integration, bills from multiple outlets like F&B point, gym, or spa can be automatically charged to a guest room and the folio can be updated with no manual intervention. This whole process eliminates billing inconsistencies and helps you ensure a pleasant guest experience.
  • Because, today’s leading POS systems are all on the cloud. So, it becomes a tough and complicated task to integrate your on-premise PMS with your POS system that is on cloud too. Integrating multiple POS systems with your old and outdated legacy PMS is a mammoth-level hassle, that you’d much rather avoid. Not only is it cumbersome, it is also impractical in this day and age.
  • A cloud-based Hotel PMS can come to your rescue ,in this case.
  • What this translates to, for you, is having all your hotel-related data under one umbrella, in one single system, on one dashboard. Moving from an on-premise system to a cloud-based PMS gives you the luxury of automation, accuracy, time and most important of all- convenience.
  • mellakygg on 04 Feb 19
     
    In today's fiercely competitive market adopting technology to grow your hotel business is essential, to avoid facing operational bottlenecks like Hotel A, unlike Hotel B who uses the latest technology to do smart hoteliering. This means getting a cloud based Hotel PMS which can easily integrate with a POS system that is also on the cloud. This translates into having all your hotel-related data under one umbrella in one single system, on one dashboard, giving you automation, accuracy, time and most importantly convenience. So during the stay, guests can order food from the restaurant, use the spa, the gym, the travel desk or the gift shop and pay for everything during checkout without being over or undercharged so both the hotel and guests remain happy and guests have a pleasant guest experience. In my opinion Hotel A needs to upgrade their technology to integrate the cloud PMS with the POS system also on the cloud and add other facilities to supplement revenue for the hotel when room occupancy might be down.
galca008

Top 5 Benefits of Property Management Software | QuickFMS - 1 views

www.quickfms.com/...g-property-management-software

technology PMS software

shared by galca008 on 14 Feb 18 - No Cached
  • A property management software is a perfect example for this, which automates all complex processes and helps in saving time and human efforts.
  • An efficient property management software can add significant value to your property investment, which is why many people and business groups across the globe now, prefer using one such software solution.
  • Benefits of using an advanced property management software:
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  • Real-time Access to Information With a cloud-based property management software, you can access all the information and data in real-time.
  • With all the important data and information collated in a single place available at your fingertips, this software rightly simplifies data management and its accessibility.
  • Time Saving A property management software automates all complex processes, tasks and duties, which would otherwise need time and manpower. From issuing notifications, sending reminder mails to creation of reports and documents,
  • Security An advanced property management software ensures that all your important and confidential data is kept secure. A software development company, which develops one such software solution, also builds a comprehensively secured environment, including firewall, encryption and backup/recovery modules.
  • Scalability No matter you own a small or big property, an advanced property management software can look after all types and sizes of properties with ease. A modern software solution is always available for further expansion, enhancement and latest upgrades. Being scalable, a property management software can easily grow with your growing needs and requirements.
  • Money Saving
  • You can either buy a complete software package or can opt from various subscription options. When compared to the investments made in manpower and employee wages, both in short and long-term, a property management software is a cost-effective solution.
  • galca008 on 14 Feb 18
     
    This article discusses the reasons why properties across the globe have adopted Property Management Software to provide them more efficiency. It highlights the benefits that can be seen in PMS programs. Real-time access to information being a benefit with cloud based systems because you are able to access all the information in one place and from anywhere. These software solutions are also time saving due to the manpower time that is saved from tasks that are automated. Another benefit is the security features that are put into place by the developers of the software. Lastly, mentioned in the article is scalability and money saving. Being able to alter your software to your companies needs will save you money and also allow you to expand or take away things you don't need. You will also save money in the labor that would otherwise be needed without the system. In my opinion, property management softwares are a must in the hospitality industry, and finding the right one that will fit your needs should be carefully picked. Cloud solutions are now and the future of PMS solutions.
krehman

Impact of E-commerce on the Hospitality Industry - 0 views

www.ukessays.com/...merce-hospitality-industry.php

hospitality technology business travel

shared by krehman on 31 Jan 13 - No Cached
  • E-commerce solutions are varied, and seller, buyer compatibility with it is necessary to work with a chosen one.
  • It facilitates local community access to tourism market and minimises the financial information leakage. It links local communities and hospitality industry directly with the tourists. It could help building up local finance along with the national foreign exchange. It increases small enterprises by directly marketing the local products and industries anywhere in the world.
  • t monitors, evaluates, creates faster transactions, empowers the participating communities, makes information interchangeable through organised and flexible web services. It
  • ...16 more annotations...
  • he hospitality industry and leisure industries are widely regarded as being extremely competitive and fast moving.
  • It facilitates local community access to tourism market and minimises the financial information leakage.
  • E-Commerce has brought revolutionary changes in tourism and hospitality industry.
  • Local communities get a direct share in the income while traditional cultures, social structures of the hosts get appreciated and extraordinary skills make a come back.
  • More information leads to more influx of tourists that might result in environmental imbalance and deprivation of local livelihood, creating a long-term crisis for locals.
  • Hospitality is a booming industry all over the world today and through Internet, selling their hotels, facilities offered, picturesque backgrounds, food, comforts, cultural attractions, social functions, religious peculiarities are showcased without much expense or difficulty.
  • ation details, with other much needed competitive and quality information. Through Hospitality industry, it develops economies, improves trade competitiveness, expands scope and arena, and facilitates people to have direct access to the marketing destinations.
  • It monitors, evaluates, creates faster transactions, empowers the participating communities, makes information interchangeable through organised and flexible web services.
  • Yes, there are many. It gives unnecessary and complete personal information of the tourist, which might not be appreciated in an underdeveloped part of the world.
  • Hospitality industry has to be thoroughly aware of its own labour market and its problems.
  • Economic, social and technological factors have created a highly competitive business environment in which customers are becoming more powerful, Turban and King (2003, p.25). The highly professional search machines make this possible for them.
  • becoming a steadily bigger part of life without our realising it.
  • E-commerce website should offer a stimulating experience with reliable information that could motivate the customer. Easy Channelling and navigating the customers to full portfolio of all necessary and essentially correct information is very important.
  • It is essential to keep in mind the local environmental sensibilities. Applying the concept of e-commerce for tourism and hospitality has become the most natural outcome in recent years.
  • They could directly talk, write, book and pay for their stay much in advance, with all information about reaching, being welcomed, how and where, meeting points, weather, forecasts, dangers, attractions and day-today itineraries intact with them months in advance.
  • Internet can offer buyer-seller information, eliminate expenses, improve business, and can give clear loc
  • yongwei hao on 31 Jan 13
     
    Face of consumerism through e-commerce has radically changed in the last few years. Buying or selling through Internet and online shops depending on websites, has become an ordinary part of consumer life today. Higher expectations, less tolerance, more demanding and choosy customers are becoming more common. 
  • lin liu on 31 Jan 13
     
    With the development of society, economy as well as technology, customers are becoming more powerful, they have higher expectations, less tolerance, more demanding. In this situation, high quality and professional E-Commerce is needed in more fields. E-commerce solutions are varied, which provide the buyers, sellers, providers more opportunities to run business activities efficient. Revolutionary changes have occurred in tourism and hospitality industry by E-Commerce. In recently years, more agents and organization make the applying of E-Commerce as one important choice to be outstanding. It owns many valuable advantages. It facilitates agent access to market and minimizes the financial information leakage. It provides any agents chances to connect market all over the world. When travelers arrival the destinations, they need huge information, service, facilities, market cash and so on, which all can be obtained by internet. And also, for Hospitality industry, it develops economies, improves trade competitiveness, expands scope and arena, and facilitates people to have direct access to the marketing destinations. What is more, it monitors, evaluates, creates faster transactions by the flexible web services. Thus all the process can be created, facilitated, and monitored by E-Commerce. Absolutely, there are also many disadvantages in E-Commerce. Some information in it may be incorrect or unnecessary. People give important information via internet, so the security problems can't be avoided at any time. If over population come to the destinations, customers may not satisfy the service or the local nature may be damaged. Hospitality industry has to be thoroughly aware of its problems.
  • krehman on 25 Jan 19
     
    This article tackles what E-commerce is in relation to businesses all of the world in the modern day but especially what is occurring in the hospitality industry. How now a days many people are looking to book travels online and the specificity's they are looking for can be featured through the internet. Through these websites provided by companies bookings could be made directly without a third party making the plans or making payments from customers. What's most interesting about this article is about is how it is self realizing and it also highlights the negatives e-commerce can have with the consumer (i.e. too much information given about a destination). But, it does tie in the end how it is a very positive step forward for all business alike and can create more revenue than before e-commerce existence.
anonymous

Safety and Security in the Tourism Industry - A Regional Perspective on Tourism Security - 1 views

da-academy.org/johnson46.html

safety security tourism industry travel

shared by anonymous on 28 Mar 12 - No Cached
  • Diane Cacho on 28 Mar 12
     
    Safety and security is crucial when it comes to the tourism industry. Traveling in the Caribbean has increased from 1980 to 2004, from 6.9 million in sales to 21.8 million. I am sure now that it's 2012 this amount has tripled. Tourism is worldwide and a very competitive industry. The consumer has to spend a good amount of money just to be able to afford traveling by cruise, or airplane to a good hotel (Possibly a Travel Package) just to be able to stay in the Caribbean some more so than others. So at this point in time the consumer is also sensitive to the tourism product since it is perceived as subjective and experimental. Tourism, therefore; becomes highly aware to these perceptions of any possible danger in traveling to the Caribbean and security in your stay there. Since 9/11/01 this became highly evident that the safety of your consumers is extremely important into providing excellent service in the traveling industry.
  • anonymous on 14 Feb 17
     
    Tourism security is something that all travelers are worried about. People coming from all over the world to see a new place are excited to explore their new surroundings. Safety and security are key to providing quality in tourism. The success or failure of any tourism destination strictly depends on being able to provide a safe and secure environment for tourist. We all have some concerns about our safety when it comes to booking our next trip. This is highly understood with all the massive attacks thats going on around us. For instance New York city is one of the most busiest in America it also know for the tragic 9/11 incident that took the lives of thousands of innocent people. New York recently had an explosion that injured 29 people in Manhattan just last year September. With incidents like this happening it effects airport business many passengers are not content flying into NYC. The inclination of tourist from different parts of the world fell sharply after 9/11 according to World Tourism Operation international tourist arrivals slumped by 1.3 percent in 2001
anonymous

Impact Of E-Commerce On The Hospitality Industry | YOSAKI - 0 views

www.yosaki.com/ce-on-the-hospitality-industry

technology hospitality eCommerce

shared by anonymous on 10 Sep 19 - No Cached
  • E-commerce has now become a very important and basic part of people’s lives and since it is the selling and buying of products and services via the internet it has not only impacted on the business industry but the hospitality industry as well.
  • The hospitality industry being one of the most essential industries must move together with the evolving world in order to fully satisfy consumers and this has brought an unavoidable combination of E-commerce and hospitality.
    • anonymous
      anonymous on 10 Sep 19
       
      Society is constantly changing and a big part of that change is due to technological advancements. In order for the hospitality industry to move forward and keep up with society it must stay up to date with these changes and make constant improvements in the system.
  • E-commerce creates quick access to the hospitality industry as it markets the best services so that people don’t have to waste too much time looking for where the best hospitality services are.
    • anonymous
      anonymous on 10 Sep 19
       
      People want to be able to access what they are looking for or what they need quick and easy.
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  • As tourists look for the best places to tour on the internet they are also provided with hospitality facilities such as accommodation (hotels), social functions, foods and cultural attractions among many others  that are displayed all over the internet.
    • anonymous
      anonymous on 10 Sep 19
       
      The hospitality industry and tourism seem to almost work hand in hand through eCommerce as this example shows.
  • From a mobile phone or computer it is now very simple for to look up for where they can find the best services
  • The hospitality industry is majorly dependant on wildlife and natural scenes which are very easy to advertise through E-commerce
    • anonymous
      anonymous on 10 Sep 19
       
      Being advertised through the internet gives them a better chance of having more people find them and want to use their services. People expect to find everything online.
  • Since customers can know whatever they need to know through internet, all extra costs have now been eliminated yet made everything more convenient and thus leading to a really drastic rise customer satisfaction.
    • anonymous
      anonymous on 10 Sep 19
       
      eCommerce makes transactions faster by allowing guests to pay immediately for their services and since all information is available online they can have anything they need to know available for them right there. Thus it is understandable why customer satisfaction has increased.
  • When using the internet it is super fast and easy for a customer to get into contact with the supplier of the particular service or product that they need. Using emails and different social media app chats communication which is one of the key issues in developing the industry has greatly been simplified.
    • anonymous
      anonymous on 10 Sep 19
       
      For customers it is very important as well to get in touch with their suppliers for any questions or concerns that they may have. When they contact them they expect to be able to do so fast and just like that they also expect a quick response from them.
  • Through the various web services, customers have been motivated to try out the most famous hotels and inns no matter how far they are and also people who were never interest in travelling are encouraged to go to destinations far away.
  • Everyone loves to have various options to pick from in order to have their needs perfectly satisfied and that is exactly what e-commerce has brought into the hospitality industry
  • All a company needs to reach out its ideal customers is create a website through which it can offers its services directly to customers, display each and every service they offer and also the necessary conditions and requirements without having to pay extremely high costs for it.
    • anonymous
      anonymous on 10 Sep 19
       
      This reduction in cost makes more hospitality industry want to try eCommerce. Then with this extra money that was saved up, the company can invest it in something else to improve their services or to add things to their inventory.
  • Each and every company puts out their rates in the open giving customers the advantage of comparing prices before they can actually go on to spend the money.
    • anonymous
      anonymous on 10 Sep 19
       
      This a very important thing for customers. People like being able to compare prices in order to choose the one that saves them money. They also want to be able to make the right choice in terms of what is really worth their money. But of course this means more competition within the hospitality industry.
  • Much as they work hand in hand with other industries it is now an independent industry of its own
  • Most of the companies that deal in hospitality services now allow customers to have their places of stay booked earlier, they make the payments online and have all of the details including where to find tickets, how they will be welcomed, what is required of them and so much more.
    • anonymous
      anonymous on 10 Sep 19
       
      Now that all the information is available online it makes it easier for the guests to be informed beforehand and have some knowledge as to what to expect. eCommerce makes finding information about the services effortless.
  • Through the bookings and reservations done from the internet customers end up giving out way too much information something that has become overly dangerous as it exposes innocent customer’s information to unauthorized that end up using it for in wrong ways and for the wrong purposes.
    • anonymous
      anonymous on 10 Sep 19
       
      Some people may also have their concerns and preoccupations about eCommerce and how safe it is. Nobody wants their personal information to end up in the internet for everyone to see and possibly steal/use.
  • E-commerce has created a world where it is extremely easy to rob, steal, kidnap and even more criminal offences such as killing among so many others.
  • The owners of such places must put strict security and warning on such attractions or else suffer with the unruly members who may use them recklessly.
  • Marketing countries with overly attractive facilities has become a threat as it has overly attracted the wrong crowd, not everyone that travels into a country come into the country with the best of intentions.
    • anonymous
      anonymous on 10 Sep 19
       
      This is another possible side effect of advertising in the internet. Everyone nowadays has access to the internet and therefore can see all this information and as is mentioned here not everyone has good intentions and could turn something pleasant into something offensive and hateful. One just has to be very careful with these things.
  • The internet attracts all sorts of people since it puts out way too much information and the same way hackers get into other online businesses they have also managed to get into the hospitality industry and caused innocent countries to face huge problems with such people.
  • Since the customer never gets to meet personally with the owner of the service, a seller can easily provide them a service different from what they actually wanted, some do this by mistake while others do it intentionally due to lack of ethics.
    • anonymous
      anonymous on 10 Sep 19
       
      This a very common things that does happen maybe very often depending on how well the communication between the customers and the suppliers goes. Sometimes customers end up paying for a service that wasn't exactly whet they wanted or whet they needed. This then leads to customer dissatisfaction and to poor service.
  • Service providers need to check their services to ensure that they deliver customer satisfaction
  • In conclusion, e-commerce has increased the popularity of the hospitality industry through the different ways of marketing its facilities and making them more accessible to the customers who are mostly tourists and people who enjoy lives of leisure and luxury.
  • anonymous on 10 Sep 19
     
    This article talks about both the pros and cons of eCommerce in the hospitality industry. It talks about how it has changed and helped the industry but also the side effects that it may have.
rderonville

Perspectives on event management in the media and technology sector | International Ins... - 1 views

institute-of-event-management.com/nt-media-and-technology-sector

Perspectives Event Management Media Technology Sector Mobile Apps New Old Industry

shared by rderonville on 08 Jul 17 - No Cached
  • One of the most interesting technologies I have seen recently is Eventasaurus, which gives the event manager one single tool from which to run all event related event listings across multiple platforms including LinkedIn, Lanyrd, Facebook, Plancast etc.
  • Setting up and keeping event listings and social media up to date is one of the most time consuming jobs for an event manager these days.
  • I was appalled to see how slow the adaption of event technologies has been across the traditional event management industry.
  • ...3 more annotations...
  • There are some really exciting mobile apps out there, which can do exactly the same thing straight from the delegates’ mobile phones. So there is no need to hand out and then collect chunky and old fashioned hand-held devices which will cost you a fortune if you fail to return them all to the supplier.
  • Be selective though, and make sure the mobile app you choose to use works for the purpose of your event.
  • And  while technology means that the process of event management in many aspects can be speeded up considerably, event management remains a very time consuming hands-on profession.
  • rderonville on 08 Jul 17
     
    This article is strongly opinion based by an event manager's perspective on the "new" technology that is being presented for event management. Though the opinion seems negative at times, the author mentions that many of the mobile and web based technologies are helpful in simplifying the event management process. She mentions technologies like Eventasaurus. "which gives the event manager one single tool from which to run all event related event listings across multiple platforms". Nevertheless, the author still believes that the technology being used for event management can be improved. The mobile apps are better for event management because there is not a separate technology that the event manager has to use. The mobile app must work well with the purpose of the event. In all, the author states that event management is a time-consuming hands on profession, however, technology can help a few aspects of the process. In my opinion, I believe that all technology needs to be tested. When it comes to event management technology, it needs to be fast and efficient. It must be able to make the planning process easier. It must also make the collecting of information effective. The author talks about the mobile apps as being better and innovative for the event manager, which is the overall purpose of technology.
anonymous

Hospitality HRIS and Payroll, Building a Better Experience | Avanti Software - 0 views

www.avanti.ca/...is-payroll-scheduling-software

shared by anonymous on 08 Jan 20 - No Cached
  • But what makes a hospitality successful? Your people
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      "But what makes a hospitality successful? Your people" People drive every business, thus, companies must find ways to make the workplace more effective and productive. They are turning to technological systems, such as HRIS systems, to do this.
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      PRO OF HAVING HRIS SYSTEM: "They can get real-time updates about their schedules."
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      PRO OF HAVING HRIS SYSTEM: "a hospitality HRIS system that automatically sends time entered to you or your manager for approval, it saves more time than having to manually enter this data in. This gives you control to make any last-minute changes."
  • ...18 more annotations...
  • It can become challenging to track each employee’s availability and providing updates to all of your staff as soon as possible.
  • Having an employee time tracking tool that’s integrated with your payroll system ensures that all data can easily be found in one place. This eliminates the need for multiple systems, where information can be easily misplaced.
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      SUPER IMPORTANT NOTE: Having an employee time tracking tool that's integrated with your payroll system ensures that all data can easily be found in one place. This eliminates the need for multiple systems, where information can be easily misplaced.
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      PRO OF HAVING HRIS SYSTEM: "Ultimately, by automating these calculations you not only save time, but you can ensure that you are accurately paying gratuities to your staff."
  • By having employee information readily available, it allows your employees to easily access and track their time worked.
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      PRO: it allows your employees to easily access and track their time worked.
  • they can get real-time updates about their schedules.
  • a hospitality HRIS system that automatically sends time entered to you or your manager for approval, it saves more time than having to manually enter this data in. This gives you control to make any last-minute changes.
  • By having a tool that allows you to automate calculations for gratuities, you have the ability and control to accurately pay out employees based on the hours worked in a certain position.
  • Ultimately, by automating these calculations you not only save time, but you can ensure that you are accurately paying gratuities to your staff.
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      PRO OF HAVING HRIS SYSTEM: "Now that your HRIS reporting tool pulls the payroll and scheduling information into one place, you no longer have to verify consistency across all those other systems."
  • Now that your HRIS reporting tool pulls the payroll and scheduling information into one place, you no longer have to verify consistency across all those other systems.
  • A better hospitality HRIS reporting tool should support your payroll and people
  • But it should also assist you in your budget reports, for things like occupancy rates and creating weekly cost profit analysis reports.
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      HRIS systems assist multiple facets of a business: "A better hospitality HRIS reporting tool should support your payroll and people . But it should also assist you in your budget reports, for things like occupancy rates and creating weekly cost profit analysis reports."
  • This gives you the control you need to accurately and confidently track the amounts due and paid.
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      PRO OF HRIS SYSTEM: "This gives you the control you need to accurately and confidently track the amounts due and paid."
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      PRO OF HRIS SYSTEM: "Your hospitality's payroll and people operations will become more efficient."
  • Your hospitality’s payroll and people operations will become more efficient.
  • Level up your HR Tech, and have full control when it comes to managing your people.
    • kaylaabad
      kaylaabad on 08 Jan 20
       
      "Level up your HR Tech, and have full control when it comes to managing your people" This is a main goal when speaking about technology in the industry
  • kaylaabad on 08 Jan 20
     
    This article is eye-opening as it proves how important technology such as HRIS systems are within the Hospitality industry. This article does this by describing common human errors that occur when working with data and then immediately providing ways that these errors can be avoided or limited by the use of this technology. For instance, the article states "It can become challenging to track each employee's availability and providing updates to all of your staff as soon as possible." The next section responds to this situation with "Having an employee time tracking tool that's integrated with your payroll system ensures that all data can easily be found in one place. This eliminates the need for multiple systems, where information can be easily misplaced." The industry is ever-changing thus it is becoming increasingly more difficult to keep up with all of the duties. Moreover, human error will always exist as we are not perfect. For these reasons, businesses need to incorporate technology systems to create a more productive and effective workplace.
  • anonymous on 24 Apr 20
     
    This article goes over the importance of HRIS in regards to the employees. It talks about how the employee must be comfortable with the process and understand it as well. They must have a good experience with it.
Angelica Saez

Hotel Event Planner Roles & Responsibilities | Social Tables - 0 views

www.socialtables.com/...hotel-event-planner

shared by Angelica Saez on 21 Feb 19 - No Cached
  • From the cleaning staff to the catering crew, you’re in charge of all the team members who make the event run smoothly.
  • So you’re going to need some great communication and people skills to shepherd such a large team, especially in the hustle-bustle of high-stakes situations.
  • No events, no job! That’s why planners in this role are also usually in charge of sales and marketing for the property’s event space.
  • ...11 more annotations...
  • Hotel event planners work with their clients to dream up and execute outstanding events that stay in budget and meet expectations.
  • That means you need detailed planning skills, a knack for delegating well, and above all, the ability to multi-task.
  • ou’re going to run plenty of other events that are at night or on weekends. Not to mention no one’s going to be covering for you.
  • From speakers that arrive late, to unexpected food allergies, or guests that didn’t RSVP – there’s always a little something to keep event managers on their toes
  • An event manager is responsible for all of the hotel’s events spaces including dining rooms, conference rooms, large ballrooms, and sometimes even concert venues.
    • Angelica Saez
      Angelica Saez on 21 Jul 20
       
      Being an event planner at a hotel you are responsible for all the hotel events and the event spaces in the hotel. It is important as an event manager to understand all your responsibilities.
  • From answering incoming inquiries to networking at local professional events, pros at this position use their marketing and sales savvy to get their venue booked. But be prepared: Hotel’s don’t always have a large budget for print or online advertising. You have to be ready to go out there and shake some hands.
  • That means you need to understand the particular features and possibilities that are unique each room. You’ll also have to lay things out and keep them running smoothly.
  • After all the intensive and detailed planning is done, it’s game time. Event execution is about planning for every situation and implementing the in-the-moment fixes that keep your shindig running full-steam ahead. We’re not going to lie to you: Flawless events are time-consuming and can be high-stress.
  • Event pros will tell you that the most trying part of the job is managing the unexpected issues that inevitably arise during events.
  • Working as a hotel event planner will introduce you to a wide array of events that’ll stimulate your creativity and test your skills. If that piques your interest, then it might just be the gig for you.
ldevaul

8 Disruptive Hotel Technology Trends to Watch in 2021 - 6 views

hoteltechreport.com/...hotel-tech-trends-2021

technology hospitality hotel Software travel solution Tech business

shared by ldevaul on 17 Jan 21 - No Cached
  • For those of us keeping an eye on technology in hotels, it can be difficult to discern what trends are here to stay and what trends are simply a marketing stunt.
  • Venture capitalists are finally starting to recognize the opportunity to invest in tools and platforms that allow hotels to capture new levels of hotel operations efficiency and revenue growth.
  • Cloudbeds offers an all-in-one suite of tools, including a property management system, channel manager, booking engine, and revenue manager, growing revenue and automating workflows at more than 20,000 properties.
    • ldevaul
      ldevaul on 30 Aug 21
       
      This is definitely something to look into. SaaS programs, nowadays, are super robust and offer so much data and opportunity for large and small businesses.
  • ...29 more annotations...
  • Despite being one of the largest and most dynamic segments of the US and global economy, penetration of cloud-based technologies in the segment remains incredibly low, and the vendor landscape remains tremendously fragmented on a global basis,” says Matt Melymuka, co-founder and partner at PeakSpan Capital.
    • ldevaul
      ldevaul on 30 Aug 21
       
      This is very interesting...one of the largest industries and they are the slowest to invest in cloud-based technologies. A lot of companies clearly prefer to print everything and leave an actual paper trail!
  • Life House, a tech-first hotel experience, shows proof-of-concept: that hotels that invest in technology drive higher revenue, better guest reviews, and a higher star-rating.
  • Hotels use Zingle’s messaging tools to deliver five-star service at scale; Medallia’s investment in Zingle gives hotels the opportunity to provide frictionless guest service and streamline time-consuming interactions, such as check-in.
    • ldevaul
      ldevaul on 30 Aug 21
       
      I'm sure companies who invested in this program during the height of pandemic were very thankful!
  • Hotels are catching on, adding convenience through streaming, voice activation, guest-room tablets, and food ordering tech.
    • ldevaul
      ldevaul on 30 Aug 21
       
      The guest room tablets that can order room service and manage the operating system in the room is a game changer. Hotel Mousai in PV Mexico has this installed in all of their suites and it was super impressive!
  • White labeling is a practice in which a product – in this case, hotel software – is manufactured by a third party and uses branding by the purchaser, or marketer, so that the end product appears to have been produced by the purchaser.
  • An API, application programming interface, is simply a messenger of data between applications. APIs allow your various hotel technology tools and programs to work together, connecting your RMS to a PMS, or your PMS to your upsell software, or your business intelligence software to your PMS. An API makes your technology user-friendly and efficient; when your tools work together, you capture each platform’s full capabilities.
    • ldevaul
      ldevaul on 30 Aug 21
       
      This is super useful! When all of your software can speak to each other it improves productivity so much!
  • For instance, feeding data from your PMS into a business intelligence tool leads to real, operational data to analyze trends and provide recommendations for better marketing campaigns, smarter staffing decisions, seasonal trends, and market competition. Hotels that are comfortable using APIs can automate tasks that take up much of their employee’s time with manual data entry.
  • On-demand convenience dominates our lives, and guests expect this level of ease from their hotel experience as well.
  • Oaky, one of the industry’s leading upselling tools, raised a Series A funding round of $9.5 million led by PeakScan Capital. Oaky’s appeal to investors stems from the app’s data-driven approach to driving incremental revenue. Their deep understanding of customer behavior makes Oaky one of the top-rated upselling tools on the market today.
    • ldevaul
      ldevaul on 30 Aug 21
       
      This would be great for hotels who are struggling to increase their revenue.
  • Hilton is taking a different approach, partnering with Netflix to allow guests to control their streaming straight from the Hilton Honors mobile app.
    • ldevaul
      ldevaul on 30 Aug 21
       
      This is genius! Definitely will be trying this at my next Hilton stay.
  • As far as voice-activation, Volara is leading the way in providing a thoughtful, Alexa-esque guest-room solution. Volara integrates with the most popular work order management systems so that guests can make requests and get confirmation when the item or service they need will be delivered.
  • And for savvy marketing managers, tablets provide a new channel through which to send targeted, automated messages generating $5,000 per month in additional revenue.
    • ldevaul
      ldevaul on 30 Aug 21
       
      This is great for hotel marketers! Proving their value and having the company invest in tech that shows an huge ROI. Love this!
  • 2nd Kitchen is a godsend for hotels without a kitchen on-site: guests can order room service from restaurants near your hotel, taking care of care of orders, menus, payment, fulfillment, and customer support for your property.
  • Hotels are a prime target for hackers. “Only about 25% of all U.S. businesses, including hotel operators, are fully compliant with current data security best practices. That means that three out of four are not and are potential disasters waiting to happen,” reported one cybersecurity expert.
    • ldevaul
      ldevaul on 30 Aug 21
       
      This is definitely worth exploring more!
  • Numerous high-profile malware attacks on the hotel industry have led to hundreds of millions of guests’ data being compromised and millions of dollars in damage. Just this February, MGM Resorts revealed they were the target of a massive data breach that compromised personal information for more than 10.6 million guests. Files leaked in the MGM attack included information on celebrities, chief executives of technology companies, reporters and government officials, according to Skift.
  • Expedia and Booking have taken some pretty big hits in recent months.
  • Why the dive in stock price? There are two factors outside Coronavirus that are impacting OTAs. First, hotels are getting better at capturing direct bookings. Hotel tech like direct booking platforms, metasearch ad managers, and messaging integrations help properties draw more visitors to their site and convert more direct bookings, circumventing the high OTA commissions in the process.
  • Secondly, Google has entered the travel market in a big way. Google has expanded from traditional AdWords to include hotels everywhere via its Hotel Ads product.
  • 5G may be getting all the buzz, but for property owners, WiFi 6 is much more relevant. WiFi 6 is the term used to describe the next iteration of Wifi, a faster, more efficient connection enabled through new technologies. WiFi 6 is about 30% faster than our current WiFi.
  • With WiFi 6, your property can leverage in-room technology to provide better service, driving positive guest reviews and repeat business. Smart thermostats, smart speakers, and smart locks will all perform better with the adoption of WiFi 6 over the next five years.
  • Investors in Oaky already recognize this next insight: data has become the world’s most valuable resource. The sooner you start to mine guest data for better customer insights, the better positioned your property will be against your competition.
  • Data can fuel smarter marketing campaigns, inform your pricing, and help you capture a higher market share than your competitors by knowing your guests on a deeper level.
  • Earlier this year, Revinate launched the hotel industry's first Guest Data Platform to aggregate, clean and deliver rich guest profiles for hotels and property groups of all sizes. The platform combines data from multiple sources to provide a complete picture of a hotel’s guests, delivering the information needed to increase guest satisfaction scores, direct bookings, and ultimately, profit.
  • Brands in the alternative lodging sector include Stay Alfred, Sonder, The Guild Hotels and to some extent groups such as Selina and OYO. 
  • The biggest distraction or barrier these next-gen hotels face is that they’re taking the wrong approach to tech. The companies that win will be the ones who stop acting like tech companies – using buzzwords like AI and virtual concierge – and focus on being more innovative and agile real estate businesses than traditional market players today. Those that succeed will be tech-enabled businesses; not tech businesses.
  • Smart hotel rooms use technology to allow guests to personalize their stay experiences.
  • Technology is becoming more important to hotel operations because it can deliver increasingly high value for hoteliers and guests.
  • The most important software in the hotel industry is the property management system, which acts as “mission control” for hotel operations. Hoteliers use a PMS to manage reservations, check guests in and out, and handle billing.
  • While exciting technologies present new options for hoteliers to enhance their offerings, these new innovations also mean hoteliers must focus on data security and continued training when implementing the technology that guests expect.
  • ldevaul on 30 Aug 21
     
    This article takes a deep dive into the emerging tech trends in 2021. They briefly touched on how SaaS is slowly taking over the traditional PMS and how venture capitalist can't get enough of these programs. Another honorable mention in this article is the explosion of guest room tech such as streaming services, voice activation, and guest room tablets. OTAs that have traditionally been top dogs when it came to hotel bookings are slowly declining and big data is becoming super insightful to hoteliers. This article touches on so many avenues of tech and it's definitely a must read!
laura kaczkowski

Green and Eco-Friendly Hotel Amenities - 0 views

www.cntraveler.com/...n-eco-friendly-hotel-amenities

shared by laura kaczkowski on 21 Sep 12 - No Cached
  • Mayakoba, Riviera Maya
  • uses no motorized vehicles throughout the entire property. Instead, guests can ride electric golf carts, bicycles, or electric boats on more than nine miles of canals.
  • Palmer House Hilton in Chicago
  • ...18 more annotations...
  • rooftop garden last summer to provide fresh herbs and vegetables to the hotel’s Lockwood restaurant.
  • “barefoot beekeeping” system, which is a chemical-free, low-impact, sustainable and natural approach to producing honey.
  • the greenhouses El Dorado Royale Resort in Rivera Maya, Mexico hope to produce 211,699 pounds of fresh produce this year
  • can tour the 100,000-square-foot growing space
  • plans his menu around greenhouse ingredient
  • oga Ranch in Napa Valley
  • the sheep make ideal groundskeepers because they are only 24 inches tall at full size, so they can’t reach tree branches or trellised grapes.
  • 2010, the resort has been collecting its compostable food products for the Upper Valley Disposal and Recycling Program, which then processes and shares the rich compost with area vineyards, farms, and resorts
  • Habana Outpost, where diners can ride a bicycle that powers the eatery’s blender
  • If they hop on the hotel’s exercise bike and generate up 100 watt hours of energy, they’ll earn a free meal
  • and is part of the hotel’s larger commitment to eco-friendliness, which includes a CO2-neutral building, solar panels, and groundwater-based heating and cooling systems.
  • their manure helps fertilize the soil,
  • At the Treehotel in Sweden, rooms are constructed without harming the forest, plus they have eco outdoor wood floors and use green hydroelectric power.
  • restaurant lights are powered by wind and solar energy; the staff provide glass flasks instead of bottled water;
  • The Hawaii Island Retreat on the Big Island’s north coast produces its own electricity through solar cells in photovoltaic panels on the roof of the property’s energy building.
  • Lake Nicaragua's Jicaro Island Ecolodge is operated by 2010 World Savers Award winner Cayuga Sustainable Hospitality
  • All of the wood used for construction or furniture came from trees downed by Hurricane Felix, which hit Nicaragua in 2007, and most of the wastewater is recycled to irrigate the trees and plants.
  • guests are given oxo-biodegradable bottles to use during their stay;
  • laura kaczkowski on 21 Sep 12
     
    In the article, "Green and Eco-Friendly Hotel Amenities" it talks about how many different hotels are doing their part and keeping the planet green. The first place that the article talks about is the Mayakoba, Riviera Maya, it uses no motorized vehicles instead the guests can use electric golf carts or electric boats to ride around on the nine miles of canal. "Each resort also has an onsite biologist to lead educational boat tours through the lagoons." At the Palmer House Hilton in Chicago they built a rooftop garden to provide fresh vegetables and herbs for the hotel's restaurant, they are also considering making space to put several beehives, this will lead to a natural approach of producing honey. One of the most interesting and easy ways to stay green was at the Calistoga Ranch in Napa Valley; they have sheep that eat the grass replacing all lawnmowers and on top on that, their manure helps fertilize the soil. It's a win, win solution! In New York they have a restaurant called Habana Outpost and you really have to work for your food, literally. At this restaurant you have ride a bike that powers the eatery blender and if they generate up to 100 watts of energy, they will earn a free meal, such an amazing and creative idea! This "is part of the hotel's larger commitment to eco-friendliness, which includes a CO2-neutral building, solar panels, and groundwater-based heating and cooling systems." At Jicaro Island lodge in Nicaragua, they used all of they wood from trees that were knocked down in Hurricane Felix and they also use a good majority of their wastewater that is recycled to irrigate the trees and plants. Before reading this article, I never knew that so many hotels were doing their part at staying green and I'm surprised by all the new and unique ways that they have come up with, it gives me hope for the future!
Mikaela Vourtsis

HRIS - 1 views

smallbusiness.chron.com/e-information-system-1160.html

shared by Mikaela Vourtsis on 20 Nov 12 - No Cached
  • An HRIS system is computer software that manages HR activities.
  • Perhaps the biggest benefit that the use of an HRIS system adds to a business is its ability to create reports and presentations.
  • In support of a firm’s staffing efforts, many HRIS systems provide a sophisticated interface allowing its use by both internal employees, as well as external job applicants.
  • ...9 more annotations...
  • An HRIS system allows a business to streamline the administration of employee benefits.
  • An HRIS system allows a business to streamline the administration of employee benefits
  • In support of a firm’s staffing efforts, many HRIS systems provide a sophisticated interface allowing its use by both internal employees, as well as external job applicants
  • Perhaps the biggest benefit that the use of an HRIS system adds to a business is its ability to create reports and presentations
  • A human resource information system (HRIS) is computer software employers use to manage the human resources functions of their organization.
  • In support of a firm’s staffing efforts, many HRIS systems provide a sophisticated interface allowing its use by both internal employees, as well as external job applicants.
  • A human resource information system (HRIS) is computer software employers use to manage the human resources functions of their organization. It has the capability to maintain employment records of all staff members, and employers can use it to collect metrics surrounding the firm’s staffing, performance management, compensation and benefits activities. Although not all companies utilize an HRIS system, there are many benefits to doing so.
  • An HRIS system typically holds all information surrounding the firm’s human resources initiatives, including details regarding the group's hiring practices, such as a comprehensive listing of all job applicants, an up-to-date index of job openings and electronic copies of each employee’s onboarding paperwork, such as I-9 and W2 forms
  • An HRIS system allows candidates for open positions to submit their resumes and contact information to a potential employer from a remote computer. The system then collects the information and archives it so it is easily accessible by the hiring manager.
  • Qike Chu on 20 Nov 12
     
    HRIS is a computer software employers use to manage the human resources functions of hotels. There are lots of benefits of using this system. According to this article, the most advantage by using HRIS is that it helps create reports and presentation. For instance, the system holds all the informations about human resources in hotels. You can find your employees' personal information very easily and don't have to ask them to bring their documents any more such as I-20 or I-9 forms. The second benefit is related to recruitment, which means it can provide information not only internal staffs but also external job applicants. The third advantage is that by using HRIS, employees themselves can focus on their own profiles. They can log in themselves and change and update their status and required details, which becomes a better way to manage themselves.  
  • ...3 more comments...
  • Michael Anthony on 20 Nov 12
     
    I was interested in the hiring process of this system, how does it narrow down possible candidates and what is the interview process? It seems like the system is geared more towards current employees than potential employees. Also, how are these tax forms filled out? Are they submitted electronically or do you have to go in person to fill them out? Some companies can e-mail them to you and you record your results and send e-mail them back it's that simple. I wasn't getting it from this system.
  • wei xie on 02 Dec 12
     
    This article talks about the befefits of having a Human Resource Information System in your business. For those never heard of HRIS before, Human Resource Information System is a computer system helps manage your human resource. It collects data of your employees, and manage them in a form of database. The article author talks about davantages HRIS gave in three aspects. Firstly, and the most important function of HRIS is generating reports and presentations. Basically, you can gain any human resource information you need from those reports. Secondly, HRIS makes the process of recruitment more effective. It open port for applicants so they can submit their resumes on-line. Last but not the least, HRIS is also equipted with function of benefits administration It allowes employees update their information by themself, which is big saving of time and money for your business
  • Irina Stepanenko on 11 Apr 13
     
    HRIS is 'computer software employers use to manage the human resources functions of their organization'. There are benefits in reporting, recruitment, and administration aspects. The reporting piece allows to track all job applicants, job openings, and e-copies of all employees' related paperwork, as well as compensations and incentives. Recruitment piece allows for resume submission, then different parameters of search of HR managers can be incorporated. HRIS 'system allows for a streamline administration'.
  • Yawen Zheng on 13 Apr 13
     
    The human resource system can help hotel or anyother companies' HR department to management employees effectively. The system will in charge of salary, w2 tax report and a lot of tedious work. In a sense, the system can not only reduce mistake but alos save some laber cost, because most of data processing will be finished automatic.
  • Mikaela Vourtsis on 15 Apr 13
     
    This article summarizes the major key points with Human Resources Information Systems and more importantly, their advantages. It starts by discussing how a HRIS is software that aids in the management functions of human resources. The main benefit is the fact that it can generate reports and presentations, making it particularly convenient for more than a few factors, while holding data and files needed for the human resources mangers to do their jobs proficiently. HRIS can aid a company internally as well as externally with job applicants. This is great for employers who are looking for new candidates. In addition, it benefits the company with assisting with the benefits plan, knowing exactly what their coverage is for the year.
Yuting Peng

Tech-Laden Hotels Call for Modern Disaster Plans - 0 views

www.e-hospitality.com/...ll-for-Modern-Disaster-Pl-0001

Physical Plant technology disaster

shared by Yuting Peng on 09 Apr 13 - No Cached
  • the plan has assumed a new life as both a disaster prevention and action schematic for all physical plant systems, computer systems, appliances and all normal uses of the facility. The plan revolves heavily around backup generators and battery power for electricity, as well as services that run on electrical power.
  • Juan Du on 09 Apr 13
     
    It often happen in hotel that the physcial plant system has some problem.The plan resolves heacily around backup generators and battery power for electricity. Lota's plan contain every system, if hotel obey the plan I think they can operate better.Make sure every physical plants in a good working condition.
  • ...1 more comment...
  • Mohan Song on 10 Apr 13
     
    It is realize that the potentially harmful effects that utility service interruptions can have on the hotel's many operating systems. With the Y2K threat just a memory, the plan has assumed a new life as both a disaster prevention and action schematic for all physical plant systems, computer systems, appliances and all normal uses of the facility. The plan revolves heavily around backup generators and battery power for electricity, as well as services that run on electrical power. If a fire, earthquake or other disaster causes a blackout, guests will most likely have to be alerted via the intercom. That system has a battery backup. The phone system also uses backup generators, which can also power message lights on the individual units if there's a problem.
  • TIAN LIU on 13 Apr 13
     
    The duty engineer is also supposed to walk through all machinery spaces to check for any flooding or hazardous conditions. If the outage is of an unspecified "long duration," the duty engineer is also bound to continually check the fuel level of the emergency generator and request that the manager call the contractor for more fuel when the fuel level reaches half-full.
  • Yuting Peng on 13 Apr 13
     
    The Sheraton hotel in California is the place for business travelers in the high-tech and government sectors. And to avoid the potentially harmful effects that the utility service interruptions can have on the hotel's many operating systems, the manager came out with a detailed engineering contingency plan. This plan is originally intended in prat to address potential Y2K woes. The plan assumed that a new life as both a disaster prevention and action schematic for all physical plant systems. 
hunter56321

How to choose an All-in-One PMS system for small hotels - Front Desk & Reservation Syst... - 0 views

www.littlehotelier.com/ne-pms-system-for-small-hotels

shared by hunter56321 on 30 Jan 17 - No Cached
  • Without a property management system (PMS), your capacity to grow your small hotel will be seriously stifled. After all, managing your bookings with Excel spread sheets or reservation books may allow you to scrape by, but it definitely doesn’t allow you to scale.
  • Small accommodation providers have to be extremely careful with how they spend their budget, so it is important to assess the costs involved.
  • Your all-in-one PMS system should give you one place to find all the information you need, and it should take you much less time to complete the same tasks.
  • ...2 more annotations...
  • Your all-in-one PMS system should be accessible wherever you are, through any device. This means it should be cloud-based. That way, you can go about your day and still keep an eye on your reservations. All you need to do is bring your smartphone or tablet with you.
  • Your PMS system must make it easy for you to communicate with your guests in a structured way. This means that you can send pre and post arrival emails, and customises each email template to match your brand’s look and feel.
  • hunter56321 on 30 Jan 17
     
    A PMS system should greatly increase the efficiency of a small hotel that is using manual booking techniques. The cost of a hotel PMS system usually varies according to the amount of features it has and is paid either through licensing fee, monthly subscription , or commission on sales. Some of the most important characteristics of a good PMS are portability and flexibility (making cloud based systems extremely popular). The functions a PMS should achieve include: increasing revenue per guest, managing sales channels, improving efficiency, guest communication, manage international bookings, automated inventory management, and much more. When selecting a PMS software provider, it is also extremely important to consider the level of technical support that is offered. Nicholas Reynolds
Hanlu Hu

E-Commerce for the Hospitality Industry | The Moscow Times - 6 views

www.themoscowtimes.com/...449373.html

technology

shared by Hanlu Hu on 30 May 12 - No Cached
  • E-commerce has been defined as "the buying and selling of products and services by businesses and consumers over the Internet."
  • Accelerating Internet usage worldwide The Internet is the lowest cost hotel-booking channel Most travelers research hotel reservations on the Internet Social media and online hotel reviews are an increasingly important decision factor The web is the preferred media source for travel information, favored 17:1 over television and 6:1 over newspapers and magazines.
  • Adding real time search functionality to your site, capability to generate user reviews, launching contests helps to build fresh content and quality links
  • ...9 more annotations...
  • Heavy graphics, animation and flash demos cause your site to perform slowly. Sites that are built keeping these guidelines in mind will deliver better user experiences, will perform better on search engines, and ultimately drive higher ROI.
  • As things stand now, mobile queries represent about 10% of all queries made on Google. People are using mobile devices to conduct searches, as well as share content, connect with friends and browse the web
  • Embracing social media. 93 percent of social media users expect companies to have a social presence. 85 percent of social media users want companies to interact with them on social sites. A well-planned social initiative can turn fans into brand evangelists.
  • The Internet has consolidated itself as a very powerful platform that has changed the way we communicate, and the way we do business.
  • The growing importance of e-commerce in the modern hospitality industry has created an urgent need for simple solutions to manage companies' online presence. Now that each hotel is involved in e-commerce, why is hotel e-commerce so important today?
  • We forget that the human brain can only consume limited information. It is important to take a holistic approach and prioritize information. Good web site architecture and organized content improves site usability and its efficiency when used with search engines.
    • yan xie
      yan xie on 03 Jun 12
       
      It is true that we always forge how many information the human brain will take at once. Although the e-commerce is the good way for customers to know the new products and new service from the hotels, sometimes the hotels provide so much information to customers. It lets customers confused and does not know what the specifice products can meet their requirements. And sometimes, they feel some hard to understand your service so that they give up hotels service or new products to choose the one they are familiar. So how to make e-commerce usability and efficiency is a new point, which the hospitality industry company need to consider.
  • make sure your ad groups are made up of tightly knit keyword themes and that those keywords are reflected in your ad copy; ensure that your landing pages clearly reflect the offer promoted in the ad copy and includes clear calls to action and conversion factors.
    • yan xie
      yan xie on 03 Jun 12
       
      As the point two mentioned, the customers cannot get so many information at once, and they also cannot search lots of information at once. So the keyword themes is also another important thing for company to do the promotion and ads. This ads need to have the keywords to clearly reflect the offer promoted for customers. In this way, the customers will catch the information as possible as they can.
  • Top e-commerce sites are continually testing new things. It's the only way to achieve continual improvement.
    • yan xie
      yan xie on 03 Jun 12
       
      To do the continually testing new things is always a best development way for the developing company. If the company cannot test the new things in their e-commerce sites and e-commerce process, the e-commerce of this company will be far away from other companies. Company need to have the innovation to make some new things for their e-commerce and do the test all the time to select the best way for the business and customers' expericence.
  • hospitality industry has always been among the first to capitalize on new technologies
  • Gerardo Collado on 30 May 12
     
    The hospitality industry along with the resourcefulness of the Internet has allowed the Russian hospitality industry to benefit and grow with the technology of e-commerce. E-commerce is defined as "the buying and selling of products and service by businesses and consumers over the Internet". This technology is significant due to its beneficial factors of lowering costs, accessibility, decision-making, and media exposure. As well, the article provides for methods and advice regards effective strategies to utilize the Internet. Primarily, the speed of the website's functionality is essential, along with providing compatibility of browsers, thus, allowing for a better experience for users. The information in the website should be efficient, allowing for real time search whether using a mobile phone or a computer. It was informative to read the multiple functionality, that social media is playing in the hospitality industry regards the exposure and marketability. E-commerce has change the market of goods and services, from a tangible experience to digital experience, through the use of online shopping estimated at $228 Billion in 2010, a third derived from the purchase of travel and flight websites, thus, demonstrating the importance of the Internet in relation to consumerism.
  • ...7 more comments...
  • Avril Emmanuel on 01 Jun 12
     
    This article talks about why hotel E-commerce is essential today and how to go about having E-commerce work for your business/hotel. The article says, "The internet has consolidated itself as a very powerful platform that has changed he way we communicate, and the way we do business." This is the reason why businesses need to utilize the internet. According to the article these are the reasons that hotel e-commerce is important today: the internet is being used worldwide, the internet is the lowest cost hotel-booking medium, the internet is used, by travelers, to research hotels and their reservations, the internet is the home of social media and hotel reviews and the internet is preferred 17:1 over television and 6:1 over newspapers and magazines for travel information. It would be at a hotel's detriment if they do not utilize the internet and e-commerce. It isn't enough to use e-commerce for business but there must be an upkeep. It is extremely beneficial to research or monitor how customers and potential consumers are seeking information and what attracts them to a site. According to the article, e-commerce strategies that would 'help get the best from the internet world' are: 1. Search-friendly website design 2. Improving Conversion and Usability 3. Paid Search 4. Real time Search 5. Mobile Device Market 6. Social Media 7. Testing
  • yan xie on 03 Jun 12
     
    This article mentioned why the ecommerce important for the hospitality industry. And also there are more things they hospitality industry companies need to know. Although the e-commerce is the good way for customers to know the new products and new service from the hotels, sometimes the hotels provide so much information to customers. It lets customers confused and does not know what the specific products can meet their requirements. And sometimes, they feel some hard to understand your service so that they give up hotels service or new products to choose the one they are familiar. So how to make e-commerce usability and efficiency is a new point, which the hospitality industry company need to consider. As the point two mentioned, the customers cannot get so many information at once, and they cannot search lots of information at once. So the keyword themes is also another important thing for company to do the promotion and ads. This ads need to have the keywords to clearly reflect the offer promoted for customers. In this way, the customers will catch the information as possible as they can. It is true that we always forge how many information the human brain will take at once. To do the continually testing new things is always a best development way for the developing company. If the company cannot test the new things in their e-commerce sites and e-commerce process, the e-commerce of this company will be far away from other companies. Company need to have the innovation to make some new things for their e-commerce and do the test all the time to select the best way for the business and customers' experience.
  • xiyu wang on 16 Sep 12
     
    This article discusses about the application of e-commerce in hospitality industry. Internet has become a very powerful tool for customers when they are planing their travels. As the same time, it has become an important media for hotelierss to improve their businesses. Internet can provider a lot of online sources to customers when they make any dicisions. And how to make your web site become more competitive and attract more customers is the topic of this article. First of all, a good design for the web site is the most important thing for hotelierss. And the download speed is the basic factor. Quick download speed brings a good experience to users, and improves the ranking in organic search. Secondly, improving usability needs to be focused on by hotelierss. Large imformation may not be took in by users. You need to make your customers seethe most important information first. In other word, you need to prioritize your web site and make the imformation more understood. Paid search and real time search are also focused on by the author. Sometimes, paid search can make your hotel more compelling on the search engine. And some tips have been given in this articel to help the hotelierss to maximize conversions. Real time search is similar with paid search, and it needs compelling fresh content and quality incoming links on the web site. Maps, photo galleries, videos and press releases are creative ways to distrivute content on different channels. With more mobiles customers using, mobile represent about 10% of all queries make on Google. Hotels can exand the mobile market and improve the download speed of their site by avoid heavy graphics and flash, making their site is mobile compatible. Social media is in the same condition with mobile. Customers need more connections on social sites, so they want companies to interact with them through the social media. The last point is testing. Every new thing needs a lot of tests. It can provides changes and improvement for
  • Gaby Belardo on 16 Sep 12
     
    The article discusses power of internet and how different it is from magazine and television ads. "In terms of time your travel websites are available for are accessible for a longer period of time, the flexibility that the content can be changed without asking someone,if you have a content management system." Also travel websites will help your business potentially reach a wider audience. Another big advantage of having a travel website is it's availability even when your business is closed or no one is available to answer your phone. Everyone knows that there are so many time zones, and the visitors can come from any part of the world. So having a travel websites gives your travel business visibility for all 365 days of year 24x7.
  • Xiameng Zheng on 30 Jan 13
     
    In hospitality industry, customers are constantly seeking new sources of information to help them make decisions before purchasing services. E-commerce in hospitality industry is about the online buying and selling services. And it's become such an important source for the company and customer. Hospitality businesses are all involved in the trend. Smart hoteliers need to keep a sharp focus on the fundamental shift in ways customers are seeking information and channels that drive maximum return on investment. This article listed several basic e-commerce strategies that will help hoteliers to get the best from the Internet world.
  • Marcos Oliveira on 31 Jan 13
     
    As new technological advances are being made, the hospitality industry has always been among the first to capitalize on new technologies. The term e-commerce has been defined as the buying and selling of products and services by businesses and consumers over the internet. Now that hotels are involved directly with e-commerce it becomes even more important today because of the accelerating internet usage worldwide,the internet is still the lowest cost channel for booking, many travelers make their travel decisions via the internet. Embracing social media, 93% of social media users expect companies to have a social presence and 85% of social media users want comoanies to interact with them on social sites. A well-planned social iniative can turn fans into brand evangelists. This article dealt mainly with a brief introduction of what e-commerce is in terms of its defining and what it means to the hospitality industry. With more and more people utilizing the internet each day, the potential to have a person book a hotel room greatly increases. Several search engines have advertisements relating to many hotel companies offering specials and customers will see these ads and book. With more technological advances bound to come into play, its only a matter of time before the practice of e-commerce is taken to another level.
  • Ling Xiang on 31 Jan 13
     
    Over the last decade the population of Internet users has increased rapidly. The hospitality industry has always been among the first to capitalize on new technologies. E-commerce has been defined as "the buying and selling of products and services by businesses and consumers over the Internet." With hotel e-commerce, the landscape of the hospitality industry is forever changed. Online sales are an important part of the business. The growing importance of e-commerce in the modern hospitality industry has created an urgent need for simple solutions to manage companies' online presence. Now that each hotel is involved in e-commerce, reasons why is hotel e-commerce so important today may because the accelerating internet usage worldwide, the Internet is the lowest cost hotel-booking channel, and social media and online hotel reviews are an increasingly important decision factor.
  • Panpan Xie on 31 Jan 13
     
    E-commerce has become more and more important in our daily life, because many customers today prefer to use internet to help them make decisions. In hospitality industry, e-commerce also plays an important role, as internet is a very cheap and convenient booking channel and many people use the internet intensively. There are many e-commerce strategies for hoteliers, such as making friendly web site design, embracing social media, etc. As e-commerce has so many advantages, I think e-commerce is an opportunity for hoteliers to grasp. It is important for hoteliers to use different strategies to get the best from the internet world.
  • Hanlu Hu on 02 Feb 13
     
        This article introduced the function of ecommerce and the ecommerce effect for the hospitality industry. The author listed some important reasons about why hotel ecommerce is so important:1)Accelerating Internet usage worldwide.2)The Internet is the lowest cost hotel-booking channel. 3) Most travelers research hotel reservations on the Internet. 4)Social media and online hotel reviews are an increasingly important decision factor. 5) The web is the preferred media source for travel information, favored 17:1 over television and 6:1 over newspapers and magazines. This article also listed some basic e-commerce strategies that will help hoteliers to take advantage of ecommerce from the Internet world. 1) Search-friendly web site design.2) Improve conversion and usability 3) Paid search. 4) Real time search - natural ranking.5) Mobile.6) Embracing social media. 7) Test, test, test. Top e-commerce sites are continually testing new things.      In a summary, the author suggest smart hoteliers need to keep a sharp focus on the fundamental shift in ways customers are seeking information and channels that drive maximum return on investment. Moreover, hoteliers have to constantly learn and look for ways to harness the power of new developments and trends.
Michael Anthony

Behold the human-free, fully-automated hotel stay | Tnooz - 1 views

www.tnooz.com/...ree-fully-automated-hotel-stay

shared by Michael Anthony on 31 Aug 12 - No Cached
  • hotel in Norway has joined all the dots together, creating a completely human-free experience.
  • complete passport registration for overseas guests, select a room and other services through Ariane’s system – a platform
  • use their reference details to carry out a number of processes
  • ...12 more annotations...
  • customer has booked their stay over the web or call centre
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      They still have human interaction if the guest is booking over the phone, so there is technical support available
  • which effectively automate the entire process.
  • Before arrival at the hotel
  • The mobile key version works by emitting a unique ring tone to open the room door
  • Ariane’s system – a platform which is integrated with the hotel or chain’s back-end reservation platform.
  • customer actually arrives at the property they either pick up a keycard from a kiosk in the foyer or can be sent a mobile key system provided by OpenWays
  • mobile app for  its technology in March 2010.
  • can be used elsewhere around the hotel or for in-room services.
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      The mobile app sent right to your phone, can unlock your room, allow enterence to pool/fitness center/conference center, etc. It can unlcok most any door all from your phone. You don't have to worry about misplacing your room key.
  • visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff
  • covering areas such as restaurant bookings, leisure services including spa treatments as well as activities in the local area which can be booked through the hotel
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      Instead of having to wait for the agents at the spa, or restaurant to print you an itemized receipt. They can just scan your mobile app and you will be charged for the services and products.
  • guests can check-out from their mobile device at any time, even once they have left the property, settling outstanding charges via secure payment systems
  • a string of major hotel chains, including Hilton, IHG and Rezidor, to roll out various parts of its technology around the world.
  • Michael Anthony on 31 Aug 12
     
    This article demonstrates how easy it is to check in and out of your hotel as well use the services that feature at the property. There is no longer a need for room keys or itemized receipts to be printed. All the agents have to do is scan the mobile app and all charges can be seen from your smart phone. Asides from all charges being posted, yourphone will be unlocking most doors including your guest room, spa, and. fitness center. You don't have to worry about misplacing your room key and having to take it out everytime you want to use the elevator or get into your room. This type of technology has been produced in France and has been adopted by Comfort Xpress in Oslo, Norway. I don't think it will be long before the US adopts this policy. All they would have to do is create or purchase the software and hardware from Ariane Systems and Openways or create there own verison. Personally, I would love to be able to use something like this, I always misplace or forget my room key but never my phone. I also don't have to wory about putting change in my pocket and having the room key be defunct. My only question would be how many mobile apps could I have? If I was traveling with a guest or partner, could they get a mobile app as well at no additional costs?
  • Michael Anthony on 31 Aug 12
     
    Many of the individual elements of the tech-led hotel are in place, but a hotel in Norway has joined all the dots together, creating a completely human-free experience. Combining check-in/out and guest management software from France-based Ariane Systems with room door technology from OpenWays, visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff.
Minghui Zheng

Top 10 eCommerce Initiatives For Hoteliers in 2011 - 1 views

blog.milestoneinternet.com/...ecommerce-initiatives-for-2011

ecommerce initiatives hotel technology Mobile

shared by Minghui Zheng on 15 Sep 12 - No Cached
  • Good website architecture and organized content improves site usability and crawlability for search engines. Conversion optimization includes eye tracking studies, analyzing SEO and SEM strategy and finding out top queries, top site pages and top sites producing traffic. All these data points help in developing a step-by-step strategy to improve conversion and usability. Developing a strong architecture helps keep your site organized.
  • It is also important to optimize all aspects of your campaign to maximize conversion. Here are some tips: Ad Copy – make sure your ad has a call to action and offers value to customers Ad Groups – make sure your ad groups are made up of tightly knit keyword themes, and that those keywords are reflected in your ad copy Landing Pages – ensure your landing pages clearly reflect the offer which is promoted in the ad copy and includes clear calls to action and conversion factors
  • Online Video – People are spending more time watching online videos. According to recent studies by Nielson (August 2010), approximately 70% of global online consumers watch online videos. (http://blog.nielsen.com/nielsenwire/global/report-how-we-watch-the-global-state-of-video-consumption/) In June of 2010, more than 10 billion videos were streamed in the US alone. YouTube continues to be one of the main players in the market along with Google Video and several others. Videos draw more visitors to your site and gain greater visibility as search engines move towards displaying universal search results. Video search is still less competitive in nature and can be super effective.
  • ...2 more annotations...
  • Google has recently announced that the mobile market is their priority. We are seeing a steady growth in traffic coming to our client sites from mobile phones and smart phones. Hoteliers can leverage the mobile market by optimizing their site for mobile phones, improving the download speed of their site by avoiding heavy graphics and flash, making sure their site is mobile compatible, and promoting mobile sites across all platforms including paid, social, and local.
  • As a hotelier, it is important to decide where to focus your energies given the increasing opportunities and channels where you can market your hotels. It is key to evaluate ROI across all traditional online and offline channels and to capitalize on the immense advantages that new emerging media offers. These tips can help you market smarter and help you embrace innovative tools and technologies to stay ahead of the game and improve your returns! We wish all the readers the very best with their eCommerce strategies in 2011.
  • Minghui Zheng on 15 Sep 12
     
    Internet marketing is an essential part of the overall marketing portfolio of hotels. These top ten ecommerce promotion ideas, channels, and strategies can drive maximum Return on Investment. 1. Search friendly website design has new meaning - fast and integrated. Hoteliers should consider which channels their target customers are utilizing, and develop integrated promotion plans across all channels. 2. Hoteliers should focus on improve conversion and usability when they provide an increasing volume of information. 3. Search is becoming more local in nature. 4. Expand paid search beyond traditional channel. 5. Real time search - Natural Ranking (SEO) becomes more real, local and social. 6. Image and Video search is an effective way to capitalize on different search traffic. 7. Mobile search continues to be local in nature. 8. Embracing social media - it's here to stay! 9. Hyperlocal is really an extension of your local social search marketing. 10. Utilizing Blogs to connect and promote time sensitive information.
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