Starwood hotel &Resorts Los Cabos have introduced 3-D online planning program to display the event details such as food and beverage, function space and table setting for the event planners. The event planners can design their own event setting by click the mouse. "view in 3D" button will offer a virtual 3D view of the event. Planners experience the event from the guest view. When all the event details are complete, event planners submit it online. The hotel will respond within 24 hours with a price quote. This technology makes the planning easier. It is cost effective way for the event planners to control all the event details in short time.

Cendyn and Vipe Inc, a video marketing sofeware provider, launches eFaceTime video sales capability for eProposal. By using this technology, hotels enable to offer personalized videos about their service, food&beverage, function space, amenities and staff to the event planners or customers through eProposal presentations. This technology only need a hand-held cameras to link the videos, can hotels' sales people produce a high quality promotion vedio with less cost. It also provides video libraries, sales people can compare the videos and inser the best one into the sales Proposals quickly. Moreover, the eFaceTime video provide an effective way for the hotels to welcome their patrons. This technology drive the eMarketing to go futher. Its unique personalized videos may help the hotels to attract more customers especially for the event planners.

The compeat restaurant management system is a cloud based highly configurable system which is developed by Compeat and the founder of ReMACS. By utilized this system, the restaurant managers can operate the business more effectively than before. It provides real-time "Deshboards" and "Alerts". The employees can simply access the internet through "myworkforce" to view the work schedules even pick up or change the schedule which save the time of the manager to communicate with each of the employees to comfire the scehdule. Meanwhile it provide a new channel for the employee to communicate to the managers. Especially for the chain restaurants, this system offers inventory control, food cost analysis, cash and sales management, forecasting, time& attendance.

3 Multi- Property Goup and 6 Independent operators select Guest-Centric PMS. This PMS help hotels increase revenue by cross-selling from single database. By using this system, the hoteliers can operate two hotels through one system to increase more business for both. It also provide more personalized service to the guests by integrated PMS and Spa and Activities Management System. Moreover, Maestro was the only vendor offering the total integration which maximize sales and efficiency of the hotels.

here is the highlight part: Maestro True Multi-Property PMS increases revenue by cross-selling from single database. 'No other system was able to provide the flexibility and functionality we needed' Total integration and the best multi-property tools to maximize sales and efficiency

The hotel Modern New Orleans utilized the Agilysys Guest 360 PMS and the Agilysys infoGenesis POS solution to smooth the operations and deliver personalized customer service. This PMS was built from the ground up to use service-oriented architecture. Its flexible platform was suitable for all sizes of hotel even multi-property operations. Combines powerful reporting and configuration capabilities in the back office, the Agilysy InfoGenesis POS system can manage any combination of dining, bar service and retail operations. Both of these POS and PMS will help the hotel to operate effectively meanwhile provide highly personalized service to the customers.

In the late eighteen-century, customers use postal service to reserve lodging. After that telegraph became effective way to book and reserve. Until 1940s, airlines build a relationship with travel agents and their hotels, an original network was formed. In the end of the 1970s, the airlines provide electronic system for travel agencies to checking availability and reserving airline seats which we called GDS. It offers efficient and costless booking channel. On the other hand, the hotel suffer three commission costs for a single booking which are travel agent, switching company and GDS proprietor. In 1994, Hyatt developed internet distribution system (IDS) which reduce some costs but add intermediary cost. In the last century, the OTAs became a new channel. Customers booking is variables and each channel have its own attendant costs. The hotel should flexible when dealing with the rate, meanwhile carefully monitored the cost of each channel. Therefore the automated channel management system become a trend. Softeware systems now can analyze real-time market data and adjust rate across all the channels 24 hours a day.

The Aloha restaurant managed video as a service platform which is the leading exception reporting and theft deterrence tool for the restaurant owners. By utilizing Enysion's video, restaurant owners can monitor cash handling easier, identifiy potential suspicious activity faster and monitor the exception report effectively. Moreover, Aloha Restaurant Guard which invented by NCR corporation can identified the common scams through analyzes POS data and transactions. I think that combine Aloha Restaurant Guard to Envysion's video, the owner of the resturant may have a whole picture of the restaurant in their mind through easy used video web interface and secure video clip sharing, data from the two platform and intelligence reports. This is a good model for restaurants to reduce the profit losses from fraudulent activities. It smooth restaurants' daily operation meanwhile employees will regular their own behavior during the work period.

Leading provider of innovative hotel management software company called Frontdesk Anywhere, introduces "Direct Connect" inventory and booking interface to Expedia.com which is one of the world's largest online travel agencies provides the ability to book hotels worldwide. By implement "Direct Connect" inventory and booking interface, now hotels can send rate and inventory information directly to Expedia.com and get the real-time booking information from Expedia.com, hotels.com or any of Expedia's affiliate partners. Now hotels manage their inventory effectively by making their rooms available information on the Internet to increase the visibility of sales and receive all the reservations without any manual intervention.