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New Orleans Hotel Collection Selects Knowland's Target Net - 0 views

hospitality-1st.com/...KnowlandGroup-011712.html

shared by angelamenoher on 18 Jan 12 - No Cached

angelamenoher on 18 Jan 12

Lots of news coming out on New Orleans Hotels this month. New year new new software. The New Orleans Hotel Collection has switched to Target Net a Software-as-a-Service (SaaS). This is a cloud based service can be accessed from smart phones, tablets and anywhere one can access the internet. The sales and catering platform keeps employees in the know on the go and making smart productive decisions for group business.

<div class="cArrow"> </div><div class="cContentInner">Lots of news coming out on New Orleans Hotels this month. New year new new software. The New Orleans Hotel Collection has switched to Target Net a Software-as-a-Service (SaaS). This is a cloud based service can be accessed from smart phones, tablets and anywhere one can access the internet. The sales and catering platform keeps employees in the know on the go and making smart productive decisions for group business.</div>

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Hotel Telecommunications Strategies - 6 views

www.hotel-online.com/...Mar03_Telecommunications.html

shared by Chris Cardoso on 28 Jan 12 - No Cached

No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
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The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. 
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Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis.
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...18 more annotations...
Given the hotel’s advantage in quality over the guest’s portable devices, the proper packaging of services will lure even the most avid self-contained guest back to using the hotel’s telecom services.
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Hotels are unable to compete on price with devices that the guest has brought with him.  What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure.
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Attracting the Guests to Use the Hotel’s Telecommunication Services
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The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
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No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
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The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax
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No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
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Attracting the Guests to Use the Hotel’s Telecommunication Services   Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
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Guests had little choice back then but to use the guestroom phone and grumble about the cost.
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Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis .
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Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis
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Another concern among hoteliers is what can be termed the self-contained guest
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Another concern among hoteliers is what can be termed the self-contained guest
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Theoretically, the self-contained guest needs no hotel telecommunications services .  
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Theoretically, the self-contained guest needs no hotel telecommunications services
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Guests had little choice back then but to use the guestroom phone and grumble about the cost.
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Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
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The early 1980s marked the beginning of an era of profitable hotel telephone departments.  The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.  Guests had little choice back then but to use the guestroom phone and grumble about the cost. This era has come to an end.  With few exceptions, most hotels have seen between a 15 percent and 25 percent drop in telephone revenues over the last five years.  The main reason for this decrease is guest choice.  The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax . A fax machine in the guestroom was considered a premium amenity for many years.  With the Internet explosion, however, the machines have seen less use.
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weiwei lu on 28 Jan 12

No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.

<div class="cArrow"> </div><div class="cContentInner">No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.</div>

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...6 more comments...
Qianlin Wang on 04 Sep 12

Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility.

<div class="cArrow"> </div><div class="cContentInner">Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility.</div>

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Shuqiong Huang on 05 Sep 12

This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century.

<div class="cArrow"> </div><div class="cContentInner">This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century.</div>

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rebecca Bonet on 08 Sep 12

This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay.

<div class="cArrow"> </div><div class="cContentInner">This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay.</div>

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Paige Hanna on 09 Sep 12

This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the

<div class="cArrow"> </div><div class="cContentInner">This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the</div>

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Ling Xiang on 24 Jan 13

The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure.

<div class="cArrow"> </div><div class="cContentInner">The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure.</div>

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Karin Goodine on 26 Jan 13

This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides.

<div class="cArrow"> </div><div class="cContentInner">This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides.</div>

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Yawen Zheng on 26 Jan 13

In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that.

<div class="cArrow"> </div><div class="cContentInner">In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that.</div>

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Chris Cardoso on 15 Sep 13

With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.

<div class="cArrow"> </div><div class="cContentInner">With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.</div>

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Hotels see benefits in Africa's mobile trend - 0 views

www.hotelnewsnow.com/...nefits-in-Africas-mobile-trend

hotels telecommunications mobile trend africa

shared by angelamenoher on 29 Jan 12 - No Cached

angelamenoher on 29 Jan 12

Mobile marketing is in it's infancy in Africa but better for hotels to be there for its first steps than when it's about to graduate. Accor Hotels has started it's mobile app for online bookings in Africa but has experienced a slow growth in mobile bookings, unlike Kenyan hotel chain Sarova which boosts 10% of all bookings are done through mobile phones. 7 million people carry smart phones in Africa, and Kenya and South Africa are the most m commerce savvy countries with the highest mobile transactions. For optimum exposure as smart phone usage grows start promoting your hotels now with mobile apps.

<div class="cArrow"> </div><div class="cContentInner">Mobile marketing is in it's infancy in Africa but better for hotels to be there for its first steps than when it's about to graduate. Accor Hotels has started it's mobile app for online bookings in Africa but has experienced a slow growth in mobile bookings, unlike Kenyan hotel chain Sarova which boosts 10% of all bookings are done through mobile phones. 7 million people carry smart phones in Africa, and Kenya and South Africa are the most m commerce savvy countries with the highest mobile transactions. For optimum exposure as smart phone usage grows start promoting your hotels now with mobile apps. </div>

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Retailers Need to Move to Mobile - 0 views

www.ecommerce-guide.com/...3939771

mobile technology hospitality

shared by liang qian on 04 Feb 12 - No Cached

liang qian on 04 Feb 12

Nowadays, the development and adoption of mobile technologies have made new services and related commerce more and more available. Some of the factors that contributed to this development are the tremendous development of the Internet and related technologies, the understanding and exploitation of the business potentials that rest behind this development, the boost of E-Commerce frameworks and technologies, and the impressive growth of wireless mobile network. The new smart-phones are programmable and can run any conceivable application. Wireless communication technologies combined with Internet-enabled terminals constitute an ideal platform for the realization of many new kind of business transactions. The small and light, but powerful, mobile terminals are almost always carried by their owner

<div class="cArrow"> </div><div class="cContentInner">Nowadays, the development and adoption of mobile technologies have made new services and related commerce more and more available. Some of the factors that contributed to this development are the tremendous development of the Internet and related technologies, the understanding and exploitation of the business potentials that rest behind this development, the boost of E-Commerce frameworks and technologies, and the impressive growth of wireless mobile network. The new smart-phones are programmable and can run any conceivable application. Wireless communication technologies combined with Internet-enabled terminals constitute an ideal platform for the realization of many new kind of business transactions. The small and light, but powerful, mobile terminals are almost always carried by their owner</div>

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Wei Ding on 04 Feb 12

Currently, mobile technology has changed human society. It allows us to stay connectedno matter of our geographical location. The implications of this are huge. It is not only incredibly convenient to be able to make a phone call wherever you are, but also it's also crucial to be able to use mobile technoligies to do commerce related services.

<div class="cArrow"> </div><div class="cContentInner">Currently, mobile technology has changed human society. It allows us to stay connectedno matter of our geographical location. The implications of this are huge. It is not only incredibly convenient to be able to make a phone call wherever you are, but also it's also crucial to be able to use mobile technoligies to do commerce related services.</div>

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Alejandra Kravets on 04 Feb 12

Mobile Technology has become more and more popular in the Hospitality and Marketing business. Because of its convenience customers shop more through websites like Groupon, Amazon,Target, etc.Or if you don't have a laptop and you want to compare room prices among hotels or check local restaurants, you can do all this from your phone!

<div class="cArrow"> </div><div class="cContentInner">Mobile Technology has become more and more popular in the Hospitality and Marketing business. Because of its convenience customers shop more through websites like Groupon, Amazon,Target, etc.Or if you don't have a laptop and you want to compare room prices among hotels or check local restaurants, you can do all this from your phone!</div>

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Juan Franco on 05 Feb 12

The smart phones are plying an important role in the e-comerce specially from the young customers, but not only the smart phones are leading this trend also the social networking sites in which have million of users. In these sites have a section in which the users can offer their service or products like classified ads.

<div class="cArrow"> </div><div class="cContentInner">The smart phones are plying an important role in the e-comerce specially from the young customers, but not only the smart phones are leading this trend also the social networking sites in which have million of users. In these sites have a section in which the users can offer their service or products like classified ads.</div>

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Ganna Gorbachuk on 05 Feb 12

I agree with you Juan, that smart phones are playing an important role in e-commerce. The future of online marketing is closely connected with the phones opportunities. The more things our phone can do, the more we are likely to try it, buying new functions, new phones etc. The information itself is not only power to make a better time and money management, but on the opposite side - more information means its harder to find what you are really searching for.

<div class="cArrow"> </div><div class="cContentInner">I agree with you Juan, that smart phones are playing an important role in e-commerce. The future of online marketing is closely connected with the phones opportunities. The more things our phone can do, the more we are likely to try it, buying new functions, new phones etc. The information itself is not only power to make a better time and money management, but on the opposite side - more information means its harder to find what you are really searching for.</div>

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The Smart Hotelier's Guide to 2013 Digital Marketing Budget Planning « HeBS I... - 0 views

www.hebsdigital.com/...ital-marketing-budget-planning

digital marketing technology hospitality business tech travel mobile solution

shared by Caroline Hardenbergh on 10 Aug 12 - No Cached

Caroline Hardenbergh on 10 Aug 12

The Smart Hotelier's Guide to 2013 Digital Marketing Budget Planning

<div class="cArrow"> </div><div class="cContentInner">The Smart Hotelier's Guide to 2013 Digital Marketing Budget Planning</div>

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10 Ways to Go Green and Save Green | Worldwatch Institute - 0 views

www.worldwatch.org/3915

green Environment Energy planet Water smart

shared by Dalton Draper on 21 Sep 12 - Cached

Save energy to save money.
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Unplug appliances when you're not using them. Or, use a "smart" power strip that senses when appliances are off and cuts "phantom" or "vampire" energy use.
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Use a drying rack or clothesline to save the energy otherwise used during machine drying.
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...16 more annotations...
Less gas = more money (and better health!).
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Plant drought-tolerant native plants in your garden. Many plants need minimal watering. Find out which occur naturally in your area.
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Save water to save money.
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Walk or bike to work. This saves on gas and parking costs while improving your cardiovascular health and reducing your risk of obesity.
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Consider telecommuting if you live far from your work. Or move closer. Even if this means paying more rent, it could save you money in the long term.
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Eat smart.
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Skip the bottled water.
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Think before you buy.
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Go online to find new or gently used secondhand products. Whether you've just moved or are looking to redecorate, consider a service like craigslist or FreeSharing to track down furniture, appliances, and other items cheaply or for free.
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Borrow instead of buying.
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Buy smart.
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Buy in bulk. Purchasing food from bulk bins can save money and packaging.
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Invest in high-quality, long-lasting products. You might pay more now, but you'll be happy when you don't have to replace items as frequently (and this means less waste!).
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Keep electronics out of the trash.
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Keep your cell phones, computers, and other electronics as long as possible.Donate or recycle them responsibly when the time comes. E-waste contains mercury and other toxics and is a growing environmental problem.Recycle your cell phone.Ask your local government to set up an electronics recycling and hazardous waste collection event. 
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Make your own cleaning supplies.Join the Million Car Carbon Campaign by purchasing your Earth-Aid kit today.The big secret: you can make very effective, non-toxic cleaning products whenever you need them. All you need are a few simple ingredients like baking soda, vinegar, lemon, and soap.Making your own cleaning products saves money, time, and packaging-not to mention your indoor air quality. 
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Dalton Draper on 21 Sep 12

This article talks of 10 simple steps to go green in both a comercial and home cercumstances. Every business can do these steps to make a green company that can be used as a deferenciation point. I have never heard a company say that they make their own cleaning products.

<div class="cArrow"> </div><div class="cContentInner">This article talks of 10 simple steps to go green in both a comercial and home cercumstances. Every business can do these steps to make a green company that can be used as a deferenciation point. I have never heard a company say that they make their own cleaning products.</div>

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5 Technology Devices used for Event Planning - 0 views

In this article, we are presented with 5 technology devices that are used in today's life to help facilitated and make an event successful. In order to be successful in today's world, it is really ...

started by Marisa Chauvet on 18 Jul 13 no follow-up yet

5 Technologies Event Planners Can't Live Without: Successful Meetings - 0 views

www.successfulmeetings.com/...nt-planners-can-t-live-without

technologies event planners meetings technology hospitality hotel software Green solution mobile tech travel business

shared by jazminesnyder on 09 Oct 15 - No Cached

because they allow us to access all details and
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These applications are advantageous to planners
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any web-enable
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...6 more annotations...
execution aspects of an event from
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d device
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you are now blessed with the ability to link up your event management system with a customer relationship management (CRM) system
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With rising travel costs and gas prices, it is no surprise that people are much more likely to consider an event online than invest in a flight across the country and a hotel room.
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Some of the best traction you will get is from people sharing interesting tidbits they may have learned and enticing others to learn more
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When combining tablets with mobile event applications, planners can also communicate in real-time with participants and share or update information in seconds.
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jazminesnyder on 09 Oct 15

This article points out 5 information technologies that event planner can't (or shouldn't) be without. The first, and most obvious, is the smart phone. The author lists a few tasks that can be accomplished right from our smart phone, including making to-do lists, setting alarms for meetings, etc. the second technology is the SaaS Cloud App(s) that allows event planners to "access all details and execution aspects of an event from any web-enabled device...". You can also list this software to your CRM system which I think is really cool. The author goes on to discuss virtual events, social media and viral marketing, and lastly, ipads/tablets. She makes the claim that having events virtually and promoting your business through social media can save you time, money, paper, and resources in general.

<div class="cArrow"> </div><div class="cContentInner">This article points out 5 information technologies that event planner can't (or shouldn't) be without. The first, and most obvious, is the smart phone. The author lists a few tasks that can be accomplished right from our smart phone, including making to-do lists, setting alarms for meetings, etc. the second technology is the SaaS Cloud App(s) that allows event planners to "access all details and execution aspects of an event from any web-enabled device...". You can also list this software to your CRM system which I think is really cool. The author goes on to discuss virtual events, social media and viral marketing, and lastly, ipads/tablets. She makes the claim that having events virtually and promoting your business through social media can save you time, money, paper, and resources in general. </div>

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The Right Hotel Technology - StayNTouch - 0 views

stayntouch.com/right-hotel-technology

hotel technology hospitality travel

shared by yoyohad on 31 Aug 14 - No Cached

Upon arrival at the guest room, the robot calls the room to alert the guest.  When the robot senses the door opening, its lid opens allowing the guest to retrieve their delivery.
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With the new app, travelers scan their passport page just like scanning check for online banking.  After a third party verifies the passport for additional security, the traveler is provided with a boarding pass, allowing him or her to proceed directly to security for international flights.
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New technology in hotels is moving at a such a rapid pace, it’s no longer a question of if technology will impact the guest experiences, but a question of how.
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...1 more annotation...
any investment must either improve service or provide a return.  In other words, if a solution can markedly increase service delivery to your guests, then it’s probably worth it. If the investment in the new technology can provide a return, then it’s most certainly worth it.
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yoyohad on 31 Aug 14

As I was reading this post, I noticed that the writer used an interesting phrase. "New technology in hotels is moving at a such a rapid pace, it's no longer a question of if technology will impact the guest experiences, but a question of how. " Technology is affecting everyone's daily life nowadays. From the smart appliance in the kitchen to the digital controllable house, such as the technology you can find in the HGTV smart home, and to the every little thing that begin with an 'i'- iphone, ipad, irobot... When we are on the road, or out enjoying a meal, we also wish we can stay at somewhere that can connect us to the world by technology. Can you imagining staying at a hotel with no internet? Nope, not only we are demanding internet, we are also looking for free internet. These little things might not change the hospitality sharply, but when everyone in the industry has it and you don't, it's like losing at the very beginning of the competition.

<div class="cArrow"> </div><div class="cContentInner">As I was reading this post, I noticed that the writer used an interesting phrase. "New technology in hotels is moving at a such a rapid pace, it's no longer a question of if technology will impact the guest experiences, but a question of how. " Technology is affecting everyone's daily life nowadays. From the smart appliance in the kitchen to the digital controllable house, such as the technology you can find in the HGTV smart home, and to the every little thing that begin with an 'i'- iphone, ipad, irobot... When we are on the road, or out enjoying a meal, we also wish we can stay at somewhere that can connect us to the world by technology. Can you imagining staying at a hotel with no internet? Nope, not only we are demanding internet, we are also looking for free internet. These little things might not change the hospitality sharply, but when everyone in the industry has it and you don't, it's like losing at the very beginning of the competition.</div>

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7 technologies that are transforming the hospitality industry | Hospitality Magazine - 4 views

www.hospitalitymagazine.com.au/...are-transforming-the-hospitali

technologies hospitality FIU

shared by Jessica Schwec on 13 Jan 15 - No Cached

Despite the many changes that are being brought on by these technologies, the truth is that they are there to enhance, not to replace, the core offerings of a hospitality business.
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Jessica Schwec on 13 Jan 15

The hospitality industry is experiencing a technological transformation. Current technology is improving and being put to better or new uses. According to this article in Hospitality Magazine, there are seven technologies that are taking the industry by storm. 1. Online Booking Systems I agree with the many industry insiders that now consider an online booking system essential. Penetrating the online marketplace is an absolutely mandatory part of the formula for success. However, opinions differ when it comes to how to accomplish this aspiration. As expressed in the article "Taking back control of the direct channel for hotels" posted on the class ScoopIt!, using online travel agents as a properties online booking system has easy setup and maintenance but lacks true customization and can put a sizable dent in profit margins, but building and utilizing a 100 percent customized system does not necessarily grant instant access to hundreds of travels sites on the web. Over all, I am of the opinion that online travel agents are still the best option-for now-because the pros out way the cons. 2. Electronic Point of Sale (EPOS) Primarily used for mobile or self-ordering, EPOS systems can replace waitresses' use of paper orders and remote/hidden POS systems. In my opinion, this streamlines the look of the restaurant floor and provides better and more instantaneous service. Panera Bread uses self-order tablets as some of their locations that allow customers who know what they want to order traditional menu items quickly and independently. Having used this system, I find it more of a novelty than a convenience because the system isn't exactly self-explanatory. Currently, the technology is much more enjoyable as an aid to waitresses where the restaurant can experience increased efficiency and a higher standard of service while guests can experience the "that's cool" factor without the frustration of having to navigate the service themselves.

<div class="cArrow"> </div><div class="cContentInner">The hospitality industry is experiencing a technological transformation. Current technology is improving and being put to better or new uses. According to this article in Hospitality Magazine, there are seven technologies that are taking the industry by storm. 1. Online Booking Systems I agree with the many industry insiders that now consider an online booking system essential. Penetrating the online marketplace is an absolutely mandatory part of the formula for success. However, opinions differ when it comes to how to accomplish this aspiration. As expressed in the article "Taking back control of the direct channel for hotels" posted on the class ScoopIt!, using online travel agents as a properties online booking system has easy setup and maintenance but lacks true customization and can put a sizable dent in profit margins, but building and utilizing a 100 percent customized system does not necessarily grant instant access to hundreds of travels sites on the web. Over all, I am of the opinion that online travel agents are still the best option-for now-because the pros out way the cons. 2. Electronic Point of Sale (EPOS) Primarily used for mobile or self-ordering, EPOS systems can replace waitresses' use of paper orders and remote/hidden POS systems. In my opinion, this streamlines the look of the restaurant floor and provides better and more instantaneous service. Panera Bread uses self-order tablets as some of their locations that allow customers who know what they want to order traditional menu items quickly and independently. Having used this system, I find it more of a novelty than a convenience because the system isn't exactly self-explanatory. Currently, the technology is much more enjoyable as an aid to waitresses where the restaurant can experience increased efficiency and a higher standard of service while guests can experience the "that's cool" factor without the frustration of having to navigate the service themselves.</div>

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Jessica Schwec on 15 Jan 15

3. Customer Relationship Management (CRM) CRM technology provides efficient electronic storage and management of contracts and customer information and many versions also feature cloud-based applications that provide easy access to frontline employees. Electronic storage and online back-up are not totally new ideas (i.e. the floppy disc) and despite the long way these technologies have come is, in my opinion, not enough to do away completely with paper back ups. Even with electronic files, my previous property kept basic papers for 1 year and more sensitive files for much longer. Basically, CRM technology is something we should utilize more, but I doubt many will do away with a paperback up system anytime soon. 4. Marketing Automation Automatic email and text communications have been made possible by the development and improvement of marketing automation technology. Having worked with this type of technology, there is not an overabundance of companies/technologies from which to chose; however, the technology available various greatly in effectiveness and quality. In my opinion, Constant Contact is the best marriage of quality and ease of use for marketing automation technology available. This type of marketing can really step us a properties game, but beware of poor performing products. 5. Social Media According to the article, photos are the most popular posts by social media users, but the arena has become a bonafide space for reviews. While sites such as TripAdvisor and Expedia provide a niche arena for travel/tourism/hospitality related communication, general social media sites also invite open, unfiltered discussion. Whole social media is BIG, it is important for companies to assess and utilize only the social media outlets that their demographic are actively using.

<div class="cArrow"> </div><div class="cContentInner">3. Customer Relationship Management (CRM) CRM technology provides efficient electronic storage and management of contracts and customer information and many versions also feature cloud-based applications that provide easy access to frontline employees. Electronic storage and online back-up are not totally new ideas (i.e. the floppy disc) and despite the long way these technologies have come is, in my opinion, not enough to do away completely with paper back ups. Even with electronic files, my previous property kept basic papers for 1 year and more sensitive files for much longer. Basically, CRM technology is something we should utilize more, but I doubt many will do away with a paperback up system anytime soon. 4. Marketing Automation Automatic email and text communications have been made possible by the development and improvement of marketing automation technology. Having worked with this type of technology, there is not an overabundance of companies/technologies from which to chose; however, the technology available various greatly in effectiveness and quality. In my opinion, Constant Contact is the best marriage of quality and ease of use for marketing automation technology available. This type of marketing can really step us a properties game, but beware of poor performing products. 5. Social Media According to the article, photos are the most popular posts by social media users, but the arena has become a bonafide space for reviews. While sites such as TripAdvisor and Expedia provide a niche arena for travel/tourism/hospitality related communication, general social media sites also invite open, unfiltered discussion. Whole social media is BIG, it is important for companies to assess and utilize only the social media outlets that their demographic are actively using.</div>

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Jessica Schwec on 15 Jan 15

6. Smartphones Smartphones are already super convenient. They are constantly being integrated and synced with our daily lives. Applications such as Apple Pay, in combination with CapitalOne, have provided another level of integration. Currently, there is talk and work on guests being able to use their cell phones as hotel room keys but I wouldn't be surprised if in the future we will have QR Code or RFID storage for our driver licenses, insurance policies and other important information. 7. Smart Appliances A part of American households for sometime, smart appliances are beginning to make their way into the hospitality industry. Luxuries such as electronically controlled blinds, thermostats, lights and more are something we can expect to see in hotels sometime in the future. My biggest concern is the time between now and implementation because while these products are available for purchase by consumers directly, they have not taken off nor seemed to gain any ground in the typical household. Could the hospitality industry be just as slow to adopt these technologies? I believe that it is likely so-mainly due to the high cost of implementation. In conclusion, technology is still advancing and most industries are feeling the pressure to update existing technology and adopt new technology. In the hospitality industry this is especially true.

<div class="cArrow"> </div><div class="cContentInner">6. Smartphones Smartphones are already super convenient. They are constantly being integrated and synced with our daily lives. Applications such as Apple Pay, in combination with CapitalOne, have provided another level of integration. Currently, there is talk and work on guests being able to use their cell phones as hotel room keys but I wouldn't be surprised if in the future we will have QR Code or RFID storage for our driver licenses, insurance policies and other important information. 7. Smart Appliances A part of American households for sometime, smart appliances are beginning to make their way into the hospitality industry. Luxuries such as electronically controlled blinds, thermostats, lights and more are something we can expect to see in hotels sometime in the future. My biggest concern is the time between now and implementation because while these products are available for purchase by consumers directly, they have not taken off nor seemed to gain any ground in the typical household. Could the hospitality industry be just as slow to adopt these technologies? I believe that it is likely so-mainly due to the high cost of implementation. In conclusion, technology is still advancing and most industries are feeling the pressure to update existing technology and adopt new technology. In the hospitality industry this is especially true.</div>

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Smart Hotel Technology: Five Hotels That Are Doing It Right - 1 views

www.helloinspire.com/...ogy-making-hospitality-smarter

technology hotel software hospitality tech

shared by dstic005 on 13 Nov 18 - No Cached

dstic005 on 13 Nov 18

This article identifies five hotels that are using smart technology in a way that is beneficial to the company and the guests. Luggage storage, voice controlled rooms, robotic butlers, streamlined check-in and entertainment with compatibility with smart phones and a digital concierge are all examined. The future of the hotel industry is going towards a hybrid of human and artificial intelligence systems to service guest needs.

<div class="cArrow"> </div><div class="cContentInner">This article identifies five hotels that are using smart technology in a way that is beneficial to the company and the guests. Luggage storage, voice controlled rooms, robotic butlers, streamlined check-in and entertainment with compatibility with smart phones and a digital concierge are all examined. The future of the hotel industry is going towards a hybrid of human and artificial intelligence systems to service guest needs.</div>

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Managing Multiple POS Outlets is a Cakewalk With a Cloud-Based PMS - Hotelogix - 0 views

www.hotelogix.com/...akewalk-with-a-cloud-based-pms

managing pos cloud

shared by mellakygg on 04 Feb 19 - No Cached

Well, it has several smart POS systems for all its outlets. And, most importantly, the hotel’s cloud-based PMS integrates seamlessly with all the POS systems empowering the management to increase billing accuracy while saving time. Now that is smart hoteliering, don’t you think!
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In today’s fiercely competitive market, you need to stay one step ahead of your competition when it comes to adopting technology to grow your hotel business. Or else, you are bound to face operational bottlenecks like Hotel A.
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For all these activities, guests usually pay during check out.
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...9 more annotations...
During the stay, guests can order food from your restaurants, use the spa, the gym, the travel desk or the gift shop
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On the other hand, , you may face loss of revenue if you forget to post a certain amount on the final bill.
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So, in such cases, charges need to be posted directly to the guest folio in the Hotel PMS. The whole process needs to be properly streamlined as manually posting the bills can lead to multiple errors.
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this is an important part of ‘guest convenience’, too.
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Now, to avoid such confusion, you must ensure that your Hotel PMS and POS systems are integrated
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With such an integration, bills from multiple outlets like F&B point, gym, or spa can be automatically charged to a guest room and the folio can be updated with no manual intervention. This whole process eliminates billing inconsistencies and helps you ensure a pleasant guest experience.
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Because, today’s leading POS systems are all on the cloud. So, it becomes a tough and complicated task to integrate your on-premise PMS with your POS system that is on cloud too. Integrating multiple POS systems with your old and outdated legacy PMS is a mammoth-level hassle, that you’d much rather avoid. Not only is it cumbersome, it is also impractical in this day and age.
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A cloud-based Hotel PMS can come to your rescue ,in this case.
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What this translates to, for you, is having all your hotel-related data under one umbrella, in one single system, on one dashboard. Moving from an on-premise system to a cloud-based PMS gives you the luxury of automation, accuracy, time and most important of all- convenience.
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mellakygg on 04 Feb 19

In today's fiercely competitive market adopting technology to grow your hotel business is essential, to avoid facing operational bottlenecks like Hotel A, unlike Hotel B who uses the latest technology to do smart hoteliering. This means getting a cloud based Hotel PMS which can easily integrate with a POS system that is also on the cloud. This translates into having all your hotel-related data under one umbrella in one single system, on one dashboard, giving you automation, accuracy, time and most importantly convenience. So during the stay, guests can order food from the restaurant, use the spa, the gym, the travel desk or the gift shop and pay for everything during checkout without being over or undercharged so both the hotel and guests remain happy and guests have a pleasant guest experience. In my opinion Hotel A needs to upgrade their technology to integrate the cloud PMS with the POS system also on the cloud and add other facilities to supplement revenue for the hotel when room occupancy might be down.

<div class="cArrow"> </div><div class="cContentInner">In today's fiercely competitive market adopting technology to grow your hotel business is essential, to avoid facing operational bottlenecks like Hotel A, unlike Hotel B who uses the latest technology to do smart hoteliering. This means getting a cloud based Hotel PMS which can easily integrate with a POS system that is also on the cloud. This translates into having all your hotel-related data under one umbrella in one single system, on one dashboard, giving you automation, accuracy, time and most importantly convenience. So during the stay, guests can order food from the restaurant, use the spa, the gym, the travel desk or the gift shop and pay for everything during checkout without being over or undercharged so both the hotel and guests remain happy and guests have a pleasant guest experience. In my opinion Hotel A needs to upgrade their technology to integrate the cloud PMS with the POS system also on the cloud and add other facilities to supplement revenue for the hotel when room occupancy might be down. </div>

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HPE Newsroom | Why Securing Connected Sports Stadiums Is a Must - 1 views

news.hpe.com/cted-sports-stadiums-is-a-must

technology software cyber crimes

shared by kimmumford on 19 Feb 18 - No Cached

pturing a few credit card numbers at the corner cafe when they can do the same to thousands of people in one place?
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The NFL monitored for scam websites before the event and brought in a cybersecurity team to track all data activity during the game. And it worked—so far, no cyber crimes have been reported.
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focusing less on the Snapchats and more on point-of-sale transactions during events.
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...6 more annotations...
Stadiums need to segregate all that traffic from the important stuff,” such as credit card information and passwords.
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eams, says creating secure applications and focusing on point-of-sale and other important data exchanges is just half of the cybersecurity solution, though. Patron participation is the other, starting at the gate, physical screenings should go hand-in-hand with cyber screenings.
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IT professionals should monitor and restrict these growing digital access points in the building as well.
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Avoiding cyber attacks at sporting events comes down to educating patrons about the risks
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the next few years new technologies will arise to offer better, more cost-effective encryption options (possibly through quantum computing technologies) to help mitigate cyber cri
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o date, though, it seems cyber safety will continue to rely heavily on the fans entering the stadium.
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Could hotels' secret weapon be in-stay technology? - 1 views

www.hospitalitynet.org/...4086363.html

hotels technology smart advanced apps convenient experience hospitality software business travel tech mobile

shared by lderi004 on 17 Jan 18 - No Cached

Hotels are fighting hard for customers and currently a lot of that effort goes into getting their marketing in front of guests' eyeballs and winning the booking
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Here, technology, both at the customers fingertips and behind the scenes, is now capable of making a real difference and winning over the customer's loyalty says EyeforTravel's new free report, The Future of In-Stay Technology.
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These technologies are putting the hotel's capabilities back in front of the guest whilst making their stay a more convenient and comfortable experience.
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...3 more annotations...
Furthermore, these technologies not only help hotels serve guests better and improve their ratings, they present enormous upsell opportunities that can help restore those all-important margins.
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"Detailed guest preferences are a valuable thing and not only are you elevating the customer experience, your reinforcing that your hotel is delivering the service, not the intermediary. Smart tech in the hotel is a better way of gathering, storing and utilising key information that an OTA doesn't have."
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Data gathered can not only be used as mentioned above for providing guests with services but also behind the scenes to improve staff performance.
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lderi004 on 17 Jan 18

I found this article extremely interesting because in today's world, almost everyone relies on technology for everything. From googling what 25 centimeters is in inches, to emailing your cousin who lives across the world from you. So why not, bring that favorite technology with you when you go away? Like the article mentions, these smart apps, and chat bots, not only helps guests have a more comfortable stay, but also helps things go more smoothly for staff. In addition, these technologies allow hotels to make it a better stay for guests, by recording specific preferences, leading to increased loyalty. All in all, if it helps it make a more convenient experience for both the guest and staff at the hotel, I say it is a winner!

<div class="cArrow"> </div><div class="cContentInner">I found this article extremely interesting because in today's world, almost everyone relies on technology for everything. From googling what 25 centimeters is in inches, to emailing your cousin who lives across the world from you. So why not, bring that favorite technology with you when you go away? Like the article mentions, these smart apps, and chat bots, not only helps guests have a more comfortable stay, but also helps things go more smoothly for staff. In addition, these technologies allow hotels to make it a better stay for guests, by recording specific preferences, leading to increased loyalty. All in all, if it helps it make a more convenient experience for both the guest and staff at the hotel, I say it is a winner! </div>

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Restaurant Accounting Software | Small Business Guide | Xero - 0 views

www.xero.com/...restaurant-accounting-software

restaurant accounting software small business guide business technology customer experience

shared by rderonville on 17 Jun 17 - No Cached

One of the major reasons why restaurants go out of business is badly-managed accounts.
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So it's wise to think about restaurant accounting software before you open your restaurant.
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Get a POS system that ties in with your accounting software
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...2 more annotations...
A good POS (Point of Sale) system will handle these payments for you, and connect to your accounting software.
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Not just surviving but thriving in the restaurant industry is tough – and like any other business, it all comes down to the numbers. Having the right restaurant accounting software means you’ll understand how those numbers affect the bottom line.
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rderonville on 17 Jun 17

This article gives small businesses insight about the importance of having an efficient accounting software. Many restaurants may do poorly not because of bad food but because of bad account management. Constant transactions may be overwhelming so having a system in place can help alleviate issues that can transpire. This article persuades future restaurant owners to invest in an online accounting software that can be used anywhere and anytime on smart devices or laptops. It also stresses that it must be accurate with information, easy to use, smart (as in to see the business operating in real time, and flexible. It also stresses the importance of having a POS system that works well with the accounting systems. The article states that "it helps update cash flow and predictions daily". There will be records of everything that is bought, returned, wasted, and etc. I believe this is important because it can make or break a restaurant or rather any business. Whether it is for revenue or payroll, accounting systems help with identifying inconsistencies and helps management in determining if the business is healthy, numbers wise. There can not be good management if there is not good measurement. With accounting, everything that goes in and out of the restaurant is accounted for. This in turn helps a business make adjustments to effectively grow and manage a business.

<div class="cArrow"> </div><div class="cContentInner">This article gives small businesses insight about the importance of having an efficient accounting software. Many restaurants may do poorly not because of bad food but because of bad account management. Constant transactions may be overwhelming so having a system in place can help alleviate issues that can transpire. This article persuades future restaurant owners to invest in an online accounting software that can be used anywhere and anytime on smart devices or laptops. It also stresses that it must be accurate with information, easy to use, smart (as in to see the business operating in real time, and flexible. It also stresses the importance of having a POS system that works well with the accounting systems. The article states that "it helps update cash flow and predictions daily". There will be records of everything that is bought, returned, wasted, and etc. I believe this is important because it can make or break a restaurant or rather any business. Whether it is for revenue or payroll, accounting systems help with identifying inconsistencies and helps management in determining if the business is healthy, numbers wise. There can not be good management if there is not good measurement. With accounting, everything that goes in and out of the restaurant is accounted for. This in turn helps a business make adjustments to effectively grow and manage a business. </div>

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Top Eight Network Technologies to Invest in for "Hotels of the Future", by Daryl Stokes - 1 views

hotelexecutive.com/...st-in-for-hotels-of-the-future

hotel network technologies hotels future

shared by gmuno014 on 27 Oct 12 -

Cached

Poll hotel guests on which amenity is most important to them and chances are they’ll vote for connectivity. But it’s more than just raw Internet access they expect these days. In this new always-connected age, guests want easy and persistent access to all things digital that can enhance their experience, both within and outside the premises. It’s a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service. Hotel customers expect the same online convenience and customization they have in their homes. And with seemingly every traveler equipped with laptops, iPads, and smart phones, they also expect their hotel to be place of ubiquitous connectivity. Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel’s ‘cool' factor is technology. Campbell says that "we are building rooms where everything is on a network.”(1) Installing new technologies will give hotels a competitive edge with travelers for whom digital devices have become just another normal bodily appendage of sorts.
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Poll hotel guests on which amenity is most important to them and chances are they’ll vote for connectivity. But it’s more than just raw Internet access they expect these days. In this new always-connected age, guests want easy and persistent access to all things digital that can enhance their experience, both within and outside the premises. It’s a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service. Hotel customers expect the same online convenience and customization they have in their homes. And with seemingly every traveler equipped with laptops, iPads, and smart phones, they also expect their hotel to be place of ubiquitous connectivity. Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel’s ‘cool' factor is technology. Campbell says that "we are building rooms where everything is on a network.”(1) Installing new technologies will give hotels a competitive edge with travelers for whom digital devices have become just another normal bodily appendage of sorts.
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t's a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service.
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...24 more annotations...
Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel's 'cool' factor is technology. Campbell says that "we are building rooms where everything is on a network."
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While there are many tantalizing new applications hotels can invest in to take advantage of ubiquitous connectivity, we see the following eight technologies delivering the best ROI and competitive advantage.
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1. Digital check-in
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Guests will be able to check-in from a kiosk or a touch-screen display in the lobby, just as passengers do in an airport concourse.
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2. Secure, reliable and scalable Wi-Fi connections throughout
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The push now is to make Wi-Fi easier, more reliable, and secure―all the while being compliant with Payment Card Industry (PCI) and other Federal and state law enforcement requirements (e.g. the Communications Assistance to Law Enforcement Act). Secure and flawlessly managed connectivity throughout the premises will be mandatory.
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3. The smartphone operated hotel
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Room numbers and entry codes will be sent directly to cellphones for easy, keyless entry. Not only is this a solution to guests losing their keys, it also prevents serious security risks that come with magnetic key strips that store personal information, such as social security and credit card numbers.
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For example, Marriott Hotels booked $1 million in revenues in the first 100 days after the launch of its mobile website in 2009. Mobile bookings were particularly important in supporting last minute bookings and moving expiring inventory, as about one-third of the mobile bookings were for same-night stays.
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4. The television as in-room control center
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The in-room display will even allow customers to set preferences for lighting and temperature.
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5. Guest sensors
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Energy efficiency is important―both to the environmentally conscious consumer, as well as the economically conscious hotel manager.
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Not coincidentally, the Aria has received the highest certification from Leadership in Energy and Environmental Design (LEED), and 5 Green Keys from the Green-Key Eco Rating Program.
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6. Restaurant display ordering
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Using touch screens in restaurants increases the efficiency of staff, and being able to use dynamic graphics and displays enables the chef to promote specials and upsell on orders
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7. Digital employee communications
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Hotels will increasingly use digital learning to keep employees informed about everything from shift responsibilities, to updates on occupancy rates, to the next wave of convention attendees and security needs.
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hese 20-minute audio and video modules can be viewed in the hotel or on mobile devices, and be
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cause they are video-based, they are inexpensive to update and translate into languages other than English. High employee turnover rates are part of the hospitality industry, so having an efficient, consistent training solution is critical
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8. Multiple data streams, running through multiple networks that can be both secure and shared
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Each of these data streams will need to be highly available―that is, a hotel cannot afford to have the system 'go down'. Network performance will have to be optimal as travelers will expect transactions to happen in real-time. And most importantly, all this data will need to be secure. PCI compliance requires a high level of security for each transaction. Information needs to be able to flow securely and efficiently with built-in redundancy.
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According to iProspect, a search engine marketing firm, two thirds of consumers begin their shopping experience―including hotel shopping experience―online
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A key part of competing in the new marketplace is having the technical capability to capture every consumer touch-point opportunity on the hotel grounds―from the time they step into the lobby, to the time they leave for the next destination.
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Sherine Mattison on 27 Oct 12

Hotel guests are now more interested in connectivity than they used to. With this technology age guests would like to have access "to all things digital that can enhance their experience." Hotels now are spending more time and resources on network technology as they do for other services. For hotels to gain competitive advantage they need to build rooms where everything is on a network.

<div class="cArrow"> </div><div class="cContentInner">Hotel guests are now more interested in connectivity than they used to. With this technology age guests would like to have access "to all things digital that can enhance their experience." Hotels now are spending more time and resources on network technology as they do for other services. For hotels to gain competitive advantage they need to build rooms where everything is on a network.</div>

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...1 more comment...
gmuno014 on 19 Jun 17

This brings up a topic that we discussed in one of the earlier weeks in class. Being PCI compliant is a very critical role in guest satisfaction. It makes the guest feel secure and confident that their information is safe and not being shared through other channels.

<div class="cArrow"> </div><div class="cContentInner">This brings up a topic that we discussed in one of the earlier weeks in class. Being PCI compliant is a very critical role in guest satisfaction. It makes the guest feel secure and confident that their information is safe and not being shared through other channels.</div>

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gmuno014 on 19 Jun 17

This article highlights top technological improvements in a hotel that have proven to be successful, and in return have reflected a positive ROI. The article discusses ideas that are new and upcoming. Some of these ideas include: Digital check-in/check-outs, secure and reliable Wi-Fi, smart phone operated hotels (use of keys), TV as in-room control center where guests can control room temperature and lighting, and restaurant display ordering.

<div class="cArrow"> </div><div class="cContentInner">This article highlights top technological improvements in a hotel that have proven to be successful, and in return have reflected a positive ROI. The article discusses ideas that are new and upcoming. Some of these ideas include: Digital check-in/check-outs, secure and reliable Wi-Fi, smart phone operated hotels (use of keys), TV as in-room control center where guests can control room temperature and lighting, and restaurant display ordering. </div>

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gmuno014 on 19 Jun 17

Another topic that is mention, previously discussed in class, is how paper menus will be replaced and guests will now have access to order via touch screen devices. This does not eliminate servers, but increases efficiency of staff, and increases turnover of tables.

<div class="cArrow"> </div><div class="cContentInner">Another topic that is mention, previously discussed in class, is how paper menus will be replaced and guests will now have access to order via touch screen devices. This does not eliminate servers, but increases efficiency of staff, and increases turnover of tables.</div>

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EVEN™ Hotels Introduce PDC's Smart Band® RFID Wristband System for Keyless Ro... - 0 views

news.cision.com/...-entry-and-cashless-p,c9634689

shared by joshusingdiigo on 12 Jun 21 - No Cached

PDC’s Smart Band® RFID wristband system has been used by leading amusement parks, water parks, resorts, and music festivals to deliver unique and convenient applications that help redefine the guest experience
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As each chip contains a unique ID number, the bands are impossible to duplicate.
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EVEN™ Hotels guests receive an RFID room keycard, and for $8, may purchase a waterproof Smart Band® with a securely sealed RFID chip inside that stores and verifies guest data when scanned by a reader.
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joshusingdiigo on 12 Jun 21

In 2014 EVEN Hotels began a launch of RFID bands to secure guest information. The trial began giving customers the option to keep these when departing. In the hotel industry, getting rid of old systems like key cards for rooms, eliminates so many problems. One of the many benefits is less complaints about room keys not working properly. However, the guest is free to use this band wherever they are on site. After reading this it was clear that there was not a security issue with these bands, as they are personalized for the guest. The only negative I see with the bands is if the tech behind it is sustainable enough to be consistent during busy seasons.

<div class="cArrow"> </div><div class="cContentInner">In 2014 EVEN Hotels began a launch of RFID bands to secure guest information. The trial began giving customers the option to keep these when departing. In the hotel industry, getting rid of old systems like key cards for rooms, eliminates so many problems. One of the many benefits is less complaints about room keys not working properly. However, the guest is free to use this band wherever they are on site. After reading this it was clear that there was not a security issue with these bands, as they are personalized for the guest. The only negative I see with the bands is if the tech behind it is sustainable enough to be consistent during busy seasons. </div>

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Predictions for Hospitality Tech in 2019 | Hospitality Technology - 1 views

hospitalitytech.com/dictions-hospitality-tech-2019

shared by davidclark33 on 21 Sep 20 - No Cached

Every new year presents us with an opportunity to start fresh and improve ourselves for the future. As we start to get our personal resolutions ready, we should also recognize the opportunity that 2019 presents us to find new ways to differentiate and improve our guest experience. Of course, one way to do this is to leverage technology that solves problems for not only your guests but for your teams as well.
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Unleash The Data Floodgates Knowing your customer down to the smallest of details is essential to good customer service today. Data holds the key to unlocking these actionable details.
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n other words, there’s no shortage of data that you can collect on your customers. From browsing history to customer service records, basic information forms, and surveys recording preferences, you can gather endless information to get to know and service your guests better.
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Trends tell us that a personalized experience isn’t enough anymore; guests today want a hyper-personalized guest experience. In order to provide one, hotels are going to have to think of new and innovative ways to collect data and then quickly and seamlessly use it to meet and exceed expectations. For example, Virgin Hotel Chicago adjusted its rewards program to be less of a rewards program and more of a preference program. In the program, appropriately called “The Know,” guests put in information about themselves in exchange for things like coupons to dine at the hotel’s restaurant. It gives them the chance to give dietary preferences, select what types of liquor they’d like in their mini bar, and what kind of cocktail they’d like waiting for them at check-in.
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Smart Rooms & Self Service For The Win The “smart home” has left the bedroom and transitioned to the hotel room. Hotels of every shape and size are incorporating self-service capabilities that ‘smart’ technologies offer to meet the needs of their guests at every point of their stay.
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Hotels like Hilton allow guests to check-in and set their room preferences -- from temperature to how dim or bright the lights should be -- before they arrive. By implementing self-service options, you help reduce wait times for guests trying to find information and request service.
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Yotel is also embracing the digital revolution by allowing guests to check in via their airline-style kiosks. The kiosks, which are set up throughout the lobby, allow guests to avoid lines, select preferences, and set them up with their room quickly and easily. With studies showing that people estimate that they waste at least one hour a week waiting in lines, these self-service options not only alleviate waste times, but frustrations as well.
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At the Godfrey Hotel in Boston, when you walk into a room, the television automatically syncs with your phone and loads your social media, Netflix, or Hulu account giving you easy access to all your favorite content. Meanwhile, in New York, the Renaissance is using its interactive digital concierge service to offer suggestions and information on restaurants and sights.
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Real-time Communication Will Make Or Break You Of course, even with the introduction of new and exciting technologies that do some of the work for you, you still need to master the basics, such as communication. And today, this means real-time communication. Why, you ask? In December 2017, hotels on the Zingle platform received over 140,000 messages from guests. That’s roughly 4,500 messages a day that teams are fielding regarding everything from service needs, recommendations, complaints and general information inquiries. To handle this deluge of communication, savvy hotels leveraged 103,811 automated responses to answer some of the more common questions in a more efficient manner.
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Prepare For A New Reality… That Includes Robots As time goes on, hotels are going to have to find ways to incorporate more immersive and interactive technology in order to provide better and more memorable experiences that differentiate themselves from their competitors. 2019 is poised to be a big year for virtual and augmented reality as hotels either find ways to incorporate it, or face the unhappy reality of losing guests.
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From Hilton to Intercontinental, physical bots have joined their digital counterparts in entering the hospitality industry. However, hotel teams don’t need to panic about losing their jobs -- just yet. Nonetheless, they do provide real value for their ability to perform mundane, repeatable task that can free up staff to service guests elsewhere.
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davidclark33 on 21 Sep 20

This article was written at the end of 2018 with discussion and predictions for Hospitality Technology in 2019. The majority of the new technology is centered around improving the guest experience with most of it related to the hotel industry. From self check-in kiosks like you see at the airport, to smart rooms in the hotel that sync with your phone and automatically show your netflix and other social media platforms on your tv.

<div class="cArrow"> </div><div class="cContentInner">This article was written at the end of 2018 with discussion and predictions for Hospitality Technology in 2019. The majority of the new technology is centered around improving the guest experience with most of it related to the hotel industry. From self check-in kiosks like you see at the airport, to smart rooms in the hotel that sync with your phone and automatically show your netflix and other social media platforms on your tv. </div>

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5 Technologies Event Planners Can't Live Without | blisseventdesign - 1 views

blisseventdesign.wordpress.com/...ent-planners-cant-live-without

shared by Chi Zhang on 05 Apr 13 - No Cached

Successful Meetings has compiled a list of the top five technologies that event planners can’t live without. For event planners, these technologies deliver much more than you’ve ever imagined.
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This is the most obvious technology we can’t live without. Let’s be honest—-most of us are glued to our smartphones and our favorite apps 24 hours a day.
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These applications are advantageous to planners because they allow us to access all details and execution aspects of an event from any web-enabled device—be it a computer, smartphone, or iPad.
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Sharing event details on Twitter, LinkedIn, and Facebook is hugely beneficial because of the range of attention you can garner. People show up at events they’ve heard about, think good things about, and understand the value of. This marketing can come from either you or your attendees.
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Tablet computers are revolutionizing the event-planning industry.
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When combining tablets with mobile event applications, planners can also communicate in real-time with participants and share or update information in seconds.
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Chi Zhang on 05 Apr 13

With more and more people adopting smart phones, ipads and tablets, event planners should look into purchasing a mobile event app for their attendees to use at their event. Use online event registration software or event management software to help you plan events more efficiently. Display event and ticket sales information online; allow for online registration 24 hours a day. Customers also could use smart phone to check-in attendees. Also they can use social media outlets such as Facebook and Twitter to promote your event.

<div class="cArrow"> </div><div class="cContentInner">With more and more people adopting smart phones, ipads and tablets, event planners should look into purchasing a mobile event app for their attendees to use at their event. Use online event registration software or event management software to help you plan events more efficiently. Display event and ticket sales information online; allow for online registration 24 hours a day. Customers also could use smart phone to check-in attendees. Also they can use social media outlets such as Facebook and Twitter to promote your event.</div>

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Casino Gets Hacked Through Its Internet-Connected Fish Tank Thermometer - 0 views

thehackernews.com/...iot-hacking-thermometer.html

shared by jwilc019 on 25 Sep 20 - No Cached

Internet-connected technology, also known as the Internet of Things (IoT), is now part of daily life, with smart assistants like Siri and Alexa
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But of much greater concern, enterprises are unable to secure each and every device on their network, giving cybercriminals hold on their network hostage with just one insecure device.
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There's no better example than Mirai, the botnet malware that knocked the world's biggest and most popular websites offline for few hours over a year ago.
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Nicole Eagan, the CEO of cybersecurity company Darktrace, told attendees at an event in London on Thursday how cybercriminals hacked an unnamed casino through its Internet-connected thermometer in an aquarium in the lobby of the casino.
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he hackers exploited a vulnerability in the thermostat to get a foothold in the network. Once there, they managed to access the high-roller database of gamblers and "then pulled it back across the network, out the thermostat, and up to the cloud."
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compelling reminder that the IoT devices are theoretically vulnerable to being hacked or compromised.
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Manufacturers majorly focus on performance and usability of IoT devices but ignore security measures and encryption mechanisms, which is why they are routinely being hacked.
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Therefore, people can hardly do anything to protect themselves against these kinds of threats, until IoT device manufacturers timely secure and patch every security flaws or loopholes that might be present in their devices.
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The best way you can protect is to connect only necessary devices to the network and place them behind a firewall.
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educate yourself about IoT products.
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jwilc019 on 25 Sep 20

I found this article fascinating. It shows that no matter how much security we think we have, there will always be someone who is smart enough to hack you. We bring Smart devices into our homes and businesses to make our lives easier, yet these devices make us vulnerable to cyberattacks. In this article it details how a hacker(s) used a Smart thermostat located inside a fish tank to access and pull sensitive data out of a casino. I'll never look at the fancy aquariums in resorts/restaurants the same.

<div class="cArrow"> </div><div class="cContentInner">I found this article fascinating. It shows that no matter how much security we think we have, there will always be someone who is smart enough to hack you. We bring Smart devices into our homes and businesses to make our lives easier, yet these devices make us vulnerable to cyberattacks. In this article it details how a hacker(s) used a Smart thermostat located inside a fish tank to access and pull sensitive data out of a casino. I'll never look at the fancy aquariums in resorts/restaurants the same.</div>

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