For example, if you have an intelligent access control system, each guest needs to know that their key card grants them entry to the pool, gym and any other areas that are solely for hotel patrons. It's also important that a hotel guest does not hold the door open for a person who's directly behind him, as this individual might not be a paid hotel guest. If all hotel staff knows the script word for word, this procedure becomes an integral part of hotel check-in. That way, all guests know they've been apprised of their responsibilities in keeping themselves and their valuables safe.