How Information Technology Has Affected the Tourism and Hospitality Industry - Entre Te... - 2 views
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bench7628 on 14 Sep 19This article is not about the GDS, but there is a correlation because of the use of technology to access information and make the service more accessible for the customer.
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echnology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. Both customers and businesses can benefit from improved communication, reservations, and guest service systems.
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Technology has helped tourism and hospitality industries replace expensive human labor with technological labor. This helps reduce labor costs, but also helps avoid customer service issues.
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This article shows the benefits of technology investments and what those investments could provide to the ROI. Examples were investing in mobile communication technology and new computer systems. Another example looked at investing into online platforms and using IT to support social media and other internet based systems. The article concludes by asserting that investments in technology is necessary for the success of both large chain companies and small properties.