Skip to main content

Home/ Hospitality Technology/ Group items tagged CRUISES

Rss Feed Group items tagged

5More

Travel agents know something you don't - CNN.com - 0 views

  • In an age where travelers of all ages turn to the Internet to book flight and hotel reservations, modern travel agents are offering expert advice on cruises and tour packages to far-flung locales, advice on the best a particular city has to offer, exclusive perks, hidden discount prices and the security of an adviser in case of inconvenience or disaster.
  • Successful agents know that their customers have access to lots of travel information -- often too much -- and want time-saving guidance, exclusivity and security in a complicated world.
  • It's true that there are fewer U.S. travel agents today: 105,910 in 2010 versus 111,000 in 2006, according to the American Society of Travel Agents. And there are fewer agencies: 14,800 agencies in 2010, compared with 18,850 in 2006, according to ASTA.
  •  
    Arthur & Alex Beach were onboard the Costa Concordia when it began to sink. They were taken from one place to another on bus and train, until they go to an airport outside of Rome where they were able to call their son to call their Travel Agent, Jackie Berube, where she helped them book a flight out the next day. Many people these days have access to the internet where they can look at the information themselves. There are also many people that would like to save the trouble and call a Travel Agency to help them find specific information. Although when the Economy isnt doing so well, they begin to drop Financially because people are traveling less. Travel agents used to rely heavily on a percentage of the price of an airline ticket, now they often charge flat fees for airline ticket purchases or creating a custom trip package.
  •  
    Some travel agents has made a shift in the way they do business. Since most agencies have went out of business after airlines took away their commissions and consumers started to shop online, they had to start offering more service than the internet can provide.
2More

Eco-Travel Might Be Cool With Floating Resort | Gadling.com - 0 views

  • In the future, eco-travelers may have a green cruise option in the Solar Floating Resort (SFR) concept. Powered entirely by solar photovoltaic panels that cover it like a skin, this sleek boat/resort/luxury submarine is just the sort of place Italian industrial designer Michele Puzzolante imagines. "Solar energy technologies such as photovoltaic panels could provide a third of the world's energy by 2060 if politicians commit to limiting global warming," says Puzzolante on her Solar Floating Resort website. Puzzolante's SFR relies entirely on non-polluting solar power and uses modular manufacturing techniques currently being used in the naval and automobile industries, kind of like LEGO pieces.
  •  
    Designed by Michele Puzzolante, the floating resort touts to be eco-friendly, self-sustaining and non-polluting. It will harness solar energy for power and use modular manufacturing methods as a way of building the resort more efficiently. I whole-heartedly agree with the theory of the floating resort as an alternative to the travel carbon footprint, but do not believe this particular model is going to make a huge difference. It is targeted toward the luxury market, only holds 6 people in the resort, and does not explain the full effects its presence will have on the ocean.
7More

Food trucks becoming upwardly mobile | Nation's Restaurant News - 0 views

  • Such innovations are aimed at a food-truck sector largely populated by small entrepreneurs with good reasons to embrace technology but little means to afford it.
  • To make mobile management technology more accessible to truck operators, Mobi Munch recently incorporated the centrally hosted Micros Simphony point-of-sale system into its food-truck technology suite.
  • The system provides detailed reporting and business intelligence to operators and enables online credit authorization via the 4G/3G network. Because it is centrally hosted, stored data is never at risk even in the event of hardware failure on the truck. 29
  • ...3 more annotations...
  • The Simphony platform can be preloaded with tax information for all jurisdictions that trucks visit.
  • At the National Restaurant Association Restaurant, Hotel-Motel Show in Chicago recently, Mobi Munch showed off the LudoTruck, one of 28Los Angeles’ well-known mobile eateries, equipped with the 28Micros Workstation 5 running Micros Simphony, a cash drawer, thermal printer, SunTronic 42-inch high-brightness LCD and DT610 wireless tablet. The LCD displays video, static image marketing and streaming entertainment media. The Micros hardware, also used in demanding environments like cruise ships and trains, is free of moving parts apt to fail, like hard drives and fans, Soulakis said. 29
  • is testing a new POS system running on iPads in a few trucks, said co-owner Josh Hiller. In addition to handling sales, it manages inventory and staff scheduling for a price of about $2,500, he said.
  •  
    Mobi Munch is an LA-based company that designs and builds food trucks. They have recently begun adapting and implementing digital age systems for their clients.  Among the innovations are POS systems built to survive the stresses of heavy transit, GPS systems for reporting of truck locations, and sophisticated video displays for customers. The Micros Simphony POS is now part of its food truck technology suite. Perhaps the most important upgrade is credit card authorization via the 4G/3G network because for many the norm was handwritten tickets.

e-Marketing RateGain Solutions - 0 views

started by anonymous on 14 Nov 13 no follow-up yet
6More

Disney is expanding its billion-dollar mobile technology to more parks - Business Insider - 0 views

  • will expand in some form to other Disney resorts
  • The $1 billion MyMagic+ program features wristbands and a mobile app that let Walt Disney World visitors unlock hotel room doors, pay for food and merchandise, and book dinner reservations or ride times.
  • The parks unit's earnings have climbed over the past few years as Disney invested billions to add Cars Land at the Anaheim resort, expanded Fantasyland at Walt Disney World, built a new cruise ship and made other improvements. For the six months that ended March 28, operating income rose 22 percent to $1.4 billion. It is Disney's second-largest division.
  • ...2 more annotations...
  • Adding new technology is one way Disney aims to keep the business growing. "We will bring variations on MyMagic+ to our parks and other businesses around the world," Staggs said.
  • that adds projections inside the park
  •  
    The article briefly talks about the MyMagic+ wrist bands that Disney introduced a while back! I decided to use this since I had used this example in our discussion board. The articles explains that with Disneys BILLION dollar technology investments income rose 22% to 1.4 billion. The article identifies that Disney's risks in technology is a huge reason why their business continues to grow (and probably wont decline anytime soon- but thats just my opinion). Another huge investment, which might not seem like a lot is the projections newly introduced in the new fireworks show. By introducing projections inside the park, it allows the nightly entertainment to keep up with new characters and keep the show extremely relevant, for example, Anna and Elsa were just added from the Disney movie, "Frozen". By investing in technology like this Disney will always stay relevant and ahead of the game.
2More

Safety and Security in the Tourism Industry - A Regional Perspective on Tourism Security - 1 views

  •  
    Safety and security is crucial when it comes to the tourism industry. Traveling in the Caribbean has increased from 1980 to 2004, from 6.9 million in sales to 21.8 million. I am sure now that it's 2012 this amount has tripled. Tourism is worldwide and a very competitive industry. The consumer has to spend a good amount of money just to be able to afford traveling by cruise, or airplane to a good hotel (Possibly a Travel Package) just to be able to stay in the Caribbean some more so than others. So at this point in time the consumer is also sensitive to the tourism product since it is perceived as subjective and experimental. Tourism, therefore; becomes highly aware to these perceptions of any possible danger in traveling to the Caribbean and security in your stay there. Since 9/11/01 this became highly evident that the safety of your consumers is extremely important into providing excellent service in the traveling industry.
  •  
    Tourism security is something that all travelers are worried about. People coming from all over the world to see a new place are excited to explore their new surroundings. Safety and security are key to providing quality in tourism. The success or failure of any tourism destination strictly depends on being able to provide a safe and secure environment for tourist. We all have some concerns about our safety when it comes to booking our next trip. This is highly understood with all the massive attacks thats going on around us. For instance New York city is one of the most busiest in America it also know for the tragic 9/11 incident that took the lives of thousands of innocent people. New York recently had an explosion that injured 29 people in Manhattan just last year September. With incidents like this happening it effects airport business many passengers are not content flying into NYC. The inclination of tourist from different parts of the world fell sharply after 9/11 according to World Tourism Operation international tourist arrivals slumped by 1.3 percent in 2001
4More

Disney World Room Upgrades, Special Requests & Tips - MouseChat.net - Orlando News & Re... - 0 views

  • Your Disney World vacation booking starts at CRO and is in the CRO system or comes in as a Disney Vacation Package. The key point is that the actual Disney World Resort, like the Grand Floridian, has no record of your reservation until it is transferred to the Disney resort itself. That happens either 3 or 4 days out. Sorry I forget the exact number of days out the specific Disney Resort gets the reservation in their hotel Lilo Reservation System.
    • glope143
       
      By no surprise, the Disney Company is extremely private in what information about their theme parks, resorts, and dining locations is released. One can applaud the company for this monotonous effort as it is very difficult to find legitimate information online on any internal subjects. As a former Walt Disney World front desk agent, I searched some key words attempting to look up some information about the Resort's current property management system to share with the class. The PMS used is a Windows based operation with a User Interface titled LILO (complete with a photo of the animated namesake when logging on). The functionalities provided by LILO include room and ticket sales, reservation management, housekeeping, bank-in/bank-out, accounting, and resort configuration.
  • Other Disney resorts have thousands of rooms with turns that can be very little or 50% of the hotel could turn over in just one day.
    • glope143
       
      The Walt Disney Resort in Orlando includes over 15 lodging options, some exceeding 1500 rooms in a single property. The LILO Interface works to connect the entire property, making it simple for a cast member working at the All Star Music Resort to check-in a guest staying at the Animal Kingdom Lodge if needed. This interface interacts primarily with Disney's RFID powered "Magic Bands" that serve as the room key, payment method, photo capture, and Fastpass+ service for guests across property. As of today, the Orlando Disney property is the only property owned by the company to offer the RFID technology. Testing began 2012 and since then the company has successfully rolled out the MagicBand 2.0 program.
7More

Can Disney's Magic Bands be Hacked? - MouseChat.net - Orlando News & Reviews | Disney W... - 0 views

  • While it is still certainly possible to potentially clone a MagicBand (and thereby gain access to protected resources by impersonating the original band holder), the fact that the band operates on the 2.4 GHZ frequency inherently presents some challenges to any would-be malicious users. Admission to the parks is fairly expensive (Fig. 5) and the cost of the hardware required to conduct such a cloning attack far exceeds the cost of a legitimate day pass. For the attack to even be considered economical, the malicious user must clone many passes over time.
    • glope143
       
      This paragraph brings up an interesting point when it comes to the security of Disney's RFID MagicBands. The primary information on the Band itself that could be most "easily" accessed if cloned is a ticketed theme park entrance. The author believes the chances of this happening are slim to none given the amount of theme park entrances that would needed to be stolen in order to justify the cost of expensive RFID cloning hardware. For arguments sake, should a hacker clone a MagicBands individual RFID code there are still a variety of hurdles to cross before being able to walk away unnoticed. Since every RFID code is individualized, should the Band that was hacked enter the the theme park prior to the duplicate, the duplicate will be stopped and questioned by security. There are also bio-metric scanners in the front of each entrance that require the scanned fingerprint to match that on file. Should the fingerprint scanner fail, a cast member with access to the original MagicBand owner's photograph will deem the duplicate band a fraud.
  • Part of the MagicBand system allows guests to make purchases with the band at specific registers provided they have tied a credit/debit card to their account via an external process. This can be seen as a very big convenience to guests who do not wish to continually use their cards to make purchases while in the parks, or for those who find themselves wishing to buy merchandise when they had not initially anticipated in doing so and do not have their wallet/purse/money clip in their possession. Yet in order to make purchases, a user must first swipe their band against a specially designed reader (Fig. 6) and subsequently enter a matching PIN number. Even if our malicious user had an RFID token that was a working clone of a legitimate one, it is somewhat unlikely he would be able to successfully guess the matching PIN number within a reasonable number of tries in one sitting before the cashier would begin to get suspicious.
    • glope143
       
      One of Disney's star features for their MagicBands is the ability to go hands-free throughout their vacation by having everything necessary stored on one device, including credit card information. This gives guests the ability to make purchases across the Resort without the additional moral barrier of having to remove their wallet from their purse or pocket. Should a MagicBand be misplaced, or duplicated as in the context of this article, a four digit code is still required to make purchases with the credit card on file. This code is not available for viewing on the band and cannot be changed though any means besides visiting the front desk with property identification.
  • While multifactor authentication certainly adds to the security of the system in a significant way, biometric  hardware is not flawlessly reliable. Florida is a rather humid place [5] which inevitably affects the performance of sensitive electronic hardware like fingerprint readers. To address this issue and counteract the likelihood of the system presenting users with false negatives, it would be fair to assume that the fingerprint readers themselves are configured to fail open (ie, when in doubt, allow entry). This gives malicious users the potential benefit of knowing that they merely need to intentionally cause the reader to malfunction to be granted access. Social engineering could also potentially play a factor in the exploitation of the MagicBand system by using Disney’s own customer-service policy against itself. Suppose our malicious user is successfully stopped dead in his tracks at the gate. He has been beaten to the entry gate by his victims and has lost the calibration race; there is no hope the machine will accept his cloned band. Yet he scans it anyway, and is denied access immediately. He knows he will not gain entry, but he continues to scan it. The employees at the gate attempt to help him, scanning his band for him, fiddling with the machine, etc, all to no avail. Yet a large line is beginning to form behind him.
    • glope143
       
      This article does a great job at playing devil's advocate in the situation of MagicBand cloning and creates a sound argument at what could happen should a hacker attempt to enter a Disney park with a previously used RFID code. As someone to frequently visit's the Disney theme parks, I would not be surprised if a cast member simply waved a guest through in order to avoid a line back up, especially during peak season times.
  • ...1 more annotation...
  • Despite the inherent arms-race between malicious users and system security mechanisms, overall the MagicBand system seems to hold up under scrutiny and is fairly well designed. The high cost of the hardware required to compromise the system via an RFID cloning attack combined with the multifactor authentication process provides sufficient layers of systematic defenses; even the most judicious adversaries may still fail to successfully thwart system security.
5More

Nino robotic bartender can make "any drink in seconds" - 2 views

  • Customers can place orders via an accompanying phone app, where they can either pick a recipe created by a professional mixologist, or devise their own concoctions.
  • Ratti told Dezeen that Nino is not intended to replace human bartenders; rather, he sees it as an opportunity to teach people how to interact with the machines that will almost certainly be part of their lives in the future.
  • he company says that these units have so far made more than 1 million drinks, sometimes serving as many as 800 cocktails per night.
  •  
    The Nino Robotic cocktail maker is a larger scale version of the roboctic bartender discussed this week in class. One of the main highlights is that guests are able to order and craft drinks from a smartphone app, and the robot is able to make as many as 800 cocktails per night. The architect of the machine explains that his concept is is not intended to replace human interaction, but instead is just one of the first of many tech-based amenities that will inevitably be part of every day life in the future.
  •  
    Yes, I believe this technology is our future. There are so many avenues to be explored in the drink world. Concocting a drink at your fingertips is daunting. Having this system placed in facilities, like cruise ships, would be beneficial because of the quantity of patrons in a single place. As far as other places, like hotels, I'm not sure its necessary. It seems like it would take up a lot more space than a traditional bar.
1More

Impact of E-commerce on Travel and Tourism - 0 views

  •  
    This article summarizes the evolution of technology in the hospitality industry over the years. They go into detail with SABRE which was created in the 1960s which was the first computerized reservation system. Being able to book online allows for many customers to be reached. For example, in 2007 nearly 40 million households book travel online and pending $86 billion on airline tickets, lodging, cars, intercity rail, cruises, and packages. These vast advancements in technology enables globalization of brand awareness. E-commerce encourages economic growth with accessibility, collaboration, automation, functionality, and flexibility.
15More

Hospitality and the Cloud | RapidScale - 0 views

  • scalability is one of its most popular features.
  • no hardware or software to purchase upfront.
  • cloud services are acquired on an as-needed basis, or a pay-as-you-go plan that leaves the business in control of its spending.
  • ...8 more annotations...
  • Cloud computing allows businesses like hotels, restaurants or transportation organizations to improve their guest experience
  • Guests can experience the efficiency of the cloud from the beginning of their stay to the end. For example, a guest can check into her hotel room from her mobile device before even arriving, via an online system. If she wants to book a spa appointment, she can do so online, also prior to arriving.
  • at the end of the trip, the guest can simply check out on her smartphone and be on her way. Cloud computing caters to the need for increased access, as guests now expect this type of connectivity from multiple devices, wherever they are.
  • cloud computing can reduce overall costs and resource needs, as well as enhance management system capabilities
  • cloud improves time to market of new systems and creates competitive advantages, quick! And better yet, it’s easier than ever to analyze all these things.
  • When it comes to cost, cloud is the clear choice,
  • The organization’s IT team doesn’t have to deal with patches, upgrades, performance tuning and other maintenance tasks.
  • It’s time for these organizations to look outside their establishment to improve customer service, innovation and business operations.
  •  
    Cloud computing is ideal for the hospitality industry. There is no need for upfront hardware or software purchases. A hotel, for instance, pays for services as it needs them which gives it flexibility in expenditures. For hospitality businesses that are often seasonally operated, the cloud allows them to scale the services they need depending upon seasonal demands: Increase computing when busy, scale back when things slow down.
  • ...1 more comment...
  •  
    Cloud computing also improves efficiency and reduces waste.
  •  
    I like you opinion that is scalablility. It needs inclination probably. In technology field many Cloud computings are cooperating with estimations. It needs more view points to prove that it's a strength for Cloud computing. According to Cloud computing methods, some chances based on one register matching to one password are possible. I think it's a fresh era to talk about many computers operating together to consider whether some jobs for related people could work together. Thinking about more sensitive site of cloud network. They are efficient in bank running. I think it's a relative reason to help people to know more about scalability in Cloud computing hospitality area. To make it more appearing to customers, the manager should take a purchase options on the view side that I love it. It's multi task. It's enterprising. According to passages, many opinions could be choosing from tabs due to period and seasons. I want to make sure about scalability that clients and customers are good enough for them to make more multiple options to take a preference look. It's financial economic computing assistance too maybe according to cost I think. In words, I think technology should keep scalability to let other clients and customers to put favors on it. No matter Sundays or cruise days.
  •  
    This article discusses how cloud computing is already taken into affect in the hotel industry. They used examples such as mobile check-ins using the online system. I can vouch for this because in my current hotel we use the mobile key service and this creates a contactless check in process. On our end of the stick we process the credit card on file and check them in and email the guest a welcome letter and advising they may use the mobile key to enter their room. This has benefited customer service experience especially with COVID still being a conflict in our industry. The cloud computing caters to the need of new access as this article states.
12More

Robots Are Ready to Shake (and Stir) Up Bars - WSJ - 1 views

  • training for employees
    • cmarq019
       
      it is quite interesting to see that there is training for the employees to use the machine.
  • “We could have designed a very simple machine, but we wanted to design a pretty cool one, so that’s why [we added] the movement element,”
  • We could have designed a very simple machine, but we wanted to design a pretty cool one, so that’s why [we added] the movement element,”
  • ...6 more annotations...
  • “In most of the bars, the bartender is the biggest crowd puller,
  • “In most of the bars, the bartender is the biggest crowd puller,
  • Still, Tewari doesn’t see his machine putting bartenders out of work
    • cmarq019
       
      It wouldn't be anytime soon that these technologies will put the bartenders out of work, however in about 10 years or so that is a possibility.
  • “Robots might take that away from my experience.”
    • cmarq019
       
      I wouldn't believe that these devices like these will be for the customer service industries, if so, it would be more suitable for fast food restaurants like Wendys or McDonalds
  • Its bar counters now sit in the Hard Rock Hotel & Casino in Biloxi, Miss., and on five Royal Caribbean cruise ships.
  • The Smartender, another automated cocktail dispensing system, aims to replace the back-of-house bartender who pours drinks for servers at chain restaurants, casinos and sports stadiums.
11More

Oracle Hospitality Takes Hotel and Vendor Gripes Seriously At Last - Skift - 0 views

  • Hotels, especially higher-end hotels with the most ambition, have delivered trenchant criticism of Oracle Hospitality for several years.
  • The tech brand’s flagship product is the property management system, or PMS, which stores a golden record on guest and room inventory data. Oracle’s various property management systems — including Opera, its best-known one — run at close to 40,000 properties.
  • Vukovic rattled off problems, such as expensive licensing fees, expensive integration costs, expensive onboarding of partners, and no phone number for customer support when there’s an integration hiccup.
  • ...8 more annotations...
  • Hotel tech stacks often can only be as sophisticated as their weakest link, or lowest common denominator, according to the Skift Research report The Hotel Property Management Systems Landscape 2020.
  • To be fair, Oracle inherited many problems when it acquired Micros in 2014.
  • In the past year, Vukovic and other Oracle executives, including new top boss Alex Alt, have been telling hoteliers that they’re listening. They said their teams have been working actively to patch problems and rejigger processes.
  • Oracle Hospitality is aiming to provide the tools to make it easier for developers to connect to its platform without the company’s help. It’s aiming to let hotels activate approved third-party tools without having to engage Oracle. It will give third-party vendors access to a customer support phone line they never had before.
  • Oracle Hospitality’s goal is that, if you, as a hotelier, have a booking engine you’ve built, or co-built with a digital agency, or that you’ve bought off-the-shelf from a vendor, you can easily plug that engine into your property management system’s various data feeds for speedy, real-time connectivity.
  • Much of the conference focused on cloud-based systems, which represent a single-digit percentage of the company’s hotel install base.
  • Some customers have properties and operations in places that don’t yet have pervasive wireless internet, whether because they are on islands, on cruise ships, or in emerging countries, and thus can’t use cloud-based systems. Calin pledged Oracle would maintain service for its premise-based systems.
  • It has made some bets on the cloud. But when customers switch to cloud services, many haven’t been loyal to Oracle and have opted instead for solutions from cloud-first providers.
7More

In A Covid-19 World, Here's Why You Should Use A Travel Agent - 0 views

  • Back in March, I wrote about how travel agents helped clients get home as walls of travel restrictions went up, and as airlines cut flights.
  • That story led a number of travel advisors to contact me, sharing their tales. With pictures of stranded travelers sleeping in airports still fresh in my mind, and thousands of others unable to get ahold of their airlines, I thought now would be a good time to remind you why it pays to use a travel advisor. From Classic Travel Connection in Birmingham, Alabama, Christen Perry recalled, “On March 11, during the middle of the President's speech to our nation regarding travel to and from Europe my team began making immediate contact with our clients who were still traveling in Europe.”
  • Closer to home, as millions of folks who booked direct were getting busy signals, Alexis Sherry of As Travel Pro was swinging into action. A family she had in the Dominican Republic were notified by their hotel that the airport was shutting down. Since they had used a travel advisor, as in real person, not an online screen bot, they had no problem getting through. After finding no flights available, Sherry contacted a private jet company, which arrived to pick the family up just seven hours after the hotel notified them of the shutdown. She also obtained a credit for the remainder of their interrupted stay.
  • ...3 more annotations...
  • She continued, “We could only assume how crazy the European airports would become when they woke up the next morning to the news from the press conference. Even though it was the middle of the night for them, we called them, woke them up, calmly communicated the situation, and asked them to pack their bags and head to the airport. “While they were doing so, we began immediately changing their flights to get them home as soon as possible. By acting quickly, calmly, and as a team, we were able to communicate with the clients, with each other, and with our suppliers. Our clients were among the first out of Europe that morning.”
  • Back across the Atlantic, Louisa Gehring of Brownell Travel affiliate Gehring Travel, didn’t need to look far to see how quickly the situation was deteriorating. A reporter from The New York Times posted about “bedlam” at Charles de Gaulle Airport as throngs of Americans sought to get home.
  • When the ban was announced, Gehring reached out to a couple were in the City of Lights celebrating the wife’s 40th birthday. She talked them through options to return home, even though it was 2 am. Her clients decided to leave the next day. In cutting their trip short, they were going to miss going to the top of the Eiffel Tower and a dinner cruise by celebrated chef Alain Ducasse, which was also nonrefundable. Within hours, the star advisor moved both experiences to that day, their final day in Paris. They were among the last visitors to the Eiffel Tower before it closed, followed by dinner, where they were among only a guests.
  •  
    This article is about the value of using a travel agent. The article describes several real-life situations that unfolded as borders and countries were shutting down travel.... all while tourists were still visiting these countries. Luckily these tourists booked their vacations using travel agents so they were able to work with their travel agents on navigating home and not with a computer screen.
18More

Cleaning robots are powering an automation revolution in hospitality - The Washington Post - 0 views

  • While Vi-YO-Let, the product of a partnership with Denmark-based UVD Robots, might play cute tunes and light up as she moves, she has a serious job: disinfecting the air and surfaces around her. And she does so remarkably well: Her array of UV lights, which look like a bundle of lightsabers, kill more than 99 percent of viruses and bacteria, including the coronavirus.
  • More and more guests are requesting the robo-cleaning package
  • But as the pandemic rages into its second year, major brands are increasingly turning to the world of high-tech disinfection to strengthen their cleaning protocols
  • ...14 more annotations...
  • It’s a trend that’s slowly transforming housekeeping — and accelerating the pace of automation in hospitality.
  • Until recently, only health-care workers would frequently interact with disinfecting bots, which cost upward of $125,000 each. It’s a steep investment, but if it boosts travelers’ confidence, it’s worth it,
  • The appeal to the hospitality sector of virus-slaying UV light is obvious. Hospitals have found Xenex’s patented machines kill “22 times more pathogens” when compared with a room cleaned to CDC standards alone, Miller said.
  • certain hospitality jobs, those where face-to-face customer service is a key part of the experience, were less vulnerable.
  • Today, travelers might stumble on UV bots anywhere from five-star hotels and convention centers to train stations and cruise ships.
  • Verified Market Research that projects the market for UV disinfecting bots will grow to more than $5.5 billion by 2027.
  • Some robot makers refer to these kinds of bots as “cobots,” a portmanteau of “collaboration” and “robots,” because they’re intended to work alongside people rather than replace them.
  • a report that predicted more than 60 percent of jobs in hospitality-dominated cities like Las Vegas could be automatable by 2035
  • Take the Beverly Hilton in Beverly Hills, Calif. The iconic hotel, famous for hosting the annual Golden Globe Awards ceremony, boasts in one promotional video that its Xenex robot staff “zaps every inch before your arrival,” leaving you a “pathogen-free sanctuary” where you’ll “rest assured you’re sleeping in the safest room possible.”
  • the pandemic is likely to accelerate the automation of jobs in sectors like hospitality.
  • “If they can develop driverless cars, if they can develop the whole variety of different things I saw there, certainly the jobs in our industry are going to change.”
  • Unite Here negotiates “extensive technology language” into its labor contracts. This helps ensure that workers can retrain for new skills, transition to other roles or at least receive severance pay if their jobs are automated out of existence.
  • Even as new technologies create new roles, some types of jobs may go away for good.
  • For now, even a state-of-the-art robot sometimes requires the delicate human touch.
  •  
    This article explains how robotics in hospitality is becoming far more common because of Covid-19. They go into detail about how, right now, all robotics require the assistance of humans. But they also go into how that can change in the next few years. The better technology gets, the less need there is for human support.
4More

Consumers are excited to return to restaurants, but they want it safe - 0 views

  • consumers rank dining out as one of the top three things they look forward to doing, along with socializing with friends and visiting family.
  • “Safety beats everything right now,” Li said.
  • What venues rank lowest, in terms of perceived safety? Cruise ships, restaurants with play areas for kids, buffet-style restaurants, and entertainment venues such as concerts and sporting events.   
  •  
    Jack Li, of Datassential, says safety is the main thing consumers want and that restaurants must provide as more and more of the country reopens. He also stresses that discounts and other promotional methods should be limited and used for a short time only. Consumers are looking for foods they could not cook themselves while locked in their homes. Lastly, eating out is something that most people associate with providing a sense of normalcy and most liken it to visiting friends and relatives.
7More

Take 5: Barry Fieldman, Smart Bar USA - in the Mix Magazine - 0 views

  • Barry Fieldman Co-Managing Partner Smart Bar USA
  • The primary users of the SmarTender are cocktail servers and waiters/waitresses.
  • Today we have installations in movie theaters all over the U.S., including many Regal Cinemas. We have installed numerous units in hotel casino gaming properties (both American Indian gaming and non-American Indian gaming). The SmarTenders are deployed at service bars, pool cabanas, theaters and restaurants. We have also placed our SmarTenders in private suites at major stadiums including those for the Cleveland Indians and Minnesota Twins. Cruise lines are currently looking into using our machines as well. Portable SmarTenders are also currently utilized in banquet and catering halls.
  • ...3 more annotations...
  • The software also prevents unauthorized use by automatically locking the system after each user’s order is complete.
  • Each user is provided an access code or employee swipe card, and all drinks prepared by that access code are stored and recorded in the on-board management screen.
  • The SmarTender will not replace a bartender who serves those customers seated at the bar; that is part of the relationship a proprietor has with a customer. There are many applications where a customer orders a drink and never sees it made by a bartender. In these cases, a service bar is utilized and a “service” bartender prepares drinks for servers. SmarTender can eliminate the need for that extra bartender, thereby affecting labor costs. The servers do not share their tips with a service bartender because there isn’t one – this makes the servers happy. The customer gets their drink faster (keeping the customer happy and more drinks sold) because the server is in control and not dependent on a service bartender.
  •  
    This article is an interview with one of the managing partners of SmartBar. He speaks about some of the specific uses and that it was never intended to replace a bartender, so to speak, more of replacing a service bartender. Its worth the read.
17More

5 Reasons Why You Need A Travel Agent - More Than Ever - 0 views

    • tcale003
       
      Travel agents are considered travel advisors or consultants. Large corporations still use travel advisors for their travel needs. Travel consultants are needed for a multitude of reason including their expertise.
  • Travel agents are even more important to luxury travelers, who ironically often think they know a lot about travel and rely on their own misguided sense of expertise. But while a good agent is so vital that it is simply foolish to plan a high-end trip on your own without one, they can also help travelers of all budgets.
  • pros of using an agent: “They can find crazy deals”; “They will be your advocate”; “They’ll take care of the little things”;
  • ...13 more annotations...
  • The reality is that while it was widely predicted that the internet was going to kill off travel agents when digital tools were placed at every traveler’s disposal, that just hasn’t happened, for several good reasons.
  • a good travel advisor can often save you money.
  • true experts” and “They don’t usually cost extra.”
  • My tech savviest friends use travel advisors, and so does every major corporation - because it is the smart thing to do.
  • “Information overload, thousands of new hotels on the scene, all sorts of new cruise ships, passport and visa issues, weather, transit strikes, political unrest, natural disasters, travel insurance, travel providers going out of business, it’s never ending. How does one navigate all of this? To avoid the travel landmines that lay in front of you, you need to get a great travel advisor!
  • “They’re
  • good travel agents prefer to be called travel advisors, or sometimes travel consultants, and those are both totally accurate, but since most people still think of the industry in terms of travel agents
  • “Travel agents are a thing of the past - they primarily booked tickets and beds. Travel advisors have taken on a much more complex role - part psychologist, life coach, executive producer, concierge, fixer, dream maker, and ‘Blink Blink’ genie, with the multitude of services that they provide.”
  • Emergencies:
  • Expertise
  • VIP Connection
  • Extras
  • Better Trips
  •  
    There are many reasons one still needs a travel agent. They are now called advisors or consultants because of what they can do and their knowledge. These advisors can assist with a multitude of things including emergencies, getting great deals on trips, They will be your best advocate when issues arise and at no extra cost to the consumer. In addition, a good travel advisors save you time and money on trying to plan you own trip. Travel agents who just booked flights and beds are a thing of the past, travel advisors play a much more complex role and provie a great variety of services.
24More

Global Distribution Systems in Present Times - Written By: Samipatra Das - HVS Internat... - 0 views

  • There are currently four major GDS systems: Amadeus Galileo Sabre Worldspan
  • Amadeus
  • Amadeus is the youngest of the four GDS companies. Amadeus is a leading global distribution system and technology provider serving the marketing, sales, and distribution needs of the world's travel and tourism industries.
  • ...20 more annotations...
  • serve more than 57,000 travel
  • agency locations and more than 10,500 airline sales offices in some 200 markets worldwide
  • 58,000 hotels and 50 car rental companies serving some 24,000 locations,
  • The three founder airline shareholders currently hold 59.92% of the company: Air France (23.36%), Iberia (18.28%), and Lufthansa (18.28%).
  • Sabre
  • 11 major North American and European airlines: Aer Lingus, Air Canada, Alitalia, Austrian Airlines, British Airways, KLM Royal Dutch Airlines, Olympic Airlines, Swissair, TAP Air Portugal, United Airlines, and US Airways.
  • In October of 2001, Cendant Corporation acquired Galileo International for approximately $1.8 billion in common stock and cash. Currently, the company is represented in 116 countries, and serves travel agencies at approximately 45,000 locations. Other travel suppliers include 500 airlines, 227 hotel companies, 33 car rental companies, and 368 tour operators.
  • Galileo International
  • HVS Marketing Communications provides sales, marketing, public relations, and operational strategies for the hospitality industry in order to boost occupancies and provide more effective rate/yield management.
  • In 2001, Travelocity.com's 32 million members used the site, generating more than $300 million in revenues.
  • Worldspan
  • Samipatra Das joined HVS as a Consulting and Valuation Analyst in May of 2001.
  • connects more than 60,000 travel agency locations around the world, providing content from approximately 400 airlines, 55,000 hotel properties, 52 car rental companies, 9 cruise lines, 33 railroads, and 229 tour operators.
    • Angelica Saez
       
      GDS is a global distribution system is a computerized network system owned or operated by a company that enables transactions between travel industry services.
  • As the youngest of the four GDS companies, Amadeus has done remarkably well during its short tenure. Yet, in many ways, the company remains an anomaly. Amadeus has the greatest number of travel agency locations with the highest productivity per terminal in the world, yet its booking share is Number 3, and its revenues are dwarfed by Sabre and, to a lesser degree, by Galileo. While the company is Number 1 in locations worldwide, serving the greatest number of countries, it provides the fewest U.S. destinations of the top four GDSs.
  • HVS Technology Strategies is a division of HVS International, the world's largest hospitality specific consulting firm. The division was formed in mid-2000, following two years of hospitality technology market research. Our findings revealed a growing demand for unbiased, technology-focused consulting throughout the hospitality industry.
  • However, any discussion of the Internet as a distribution channel for travel needs to start with an
  • These systems have become electronic supermarkets linking buyers to sellers and allowing reservations to be made quickly and easily. Nowadays, more travel is sold over the Internet than any other consumer product. The Internet is a perfect medium for selling travel as it brings a vast network of suppliers and a widely dispersed customer pool together into a centralized market place.
  • sting electronic distribution infrastructure, the Global Distribution System (GDS). The airline industry created the first GDS in the 1960s as a way to keep track of flight schedules, availability, and prices.
  • understanding of the exi
  •  
    Global distribution systems have grown immensely in the last couple of years. This article mentions the biggest and first companies to have created and used GDS. These were and are important companies with in the hospitality industry, they started using these systems to track themselves and created a monster that is now the best way for consumers to book and edit their reservations.
« First ‹ Previous 81 - 100 of 108 Next ›
Showing 20 items per page