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Brian Massey

How To Implement Rel=Author - 0 views

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    Google+ is affecting search rankings for authors on the web, so we need to make sure we're playing the game. This article from @AjKohn of tells us how to establish ourselves as the masters of our content in the eyes of Google using the "rel" attribute in our links.
Brian Massey

Conversion Conference Blog » Retargeting Emails - Do E-commerce customers lik... - 0 views

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    Retargeting Emails - Do E-commerce customers like or loathe them? March 10th, 2011Leave a commentGo to comments By Charles Nicolls, SeeWhy At SeeWhy, when we first launched our remarketing service in 2009, Randy Stross wrote a piece about email remarketing in The New York Times suggesting that while remarketing might be a great idea for ecommerce websites, it's not a great idea for consumers. He likened emails following up on abandoned shopping carts to a salesman chasing you down the street if you didn't buy from his store. There are major differences, of course. We've long argued that remarketing emails, when done well, not only drive conversions but also build brand trust. They can deliver great service and provide customers with the confidence to return to buy-either online, by phone or in store. If Randy was right and customers universally resented the intrusion, then these emails wouldn't work. In aiming to answer the question more substantively, I turned to data, and specifically email marketing benchmarks. The key metrics to look at to determine whether customers like or loathe remarketing emails are: the recovery rate the open rate the clickthrough rate the unsubscribe rate Frankly, the evidence is overwhelming: Remarketing, when done well, is appreciated by customers. Here's the evidence: (1) The recovery rate The recovery rate is the percentage of visitors that abandon shopping carts, and remarketed visitors thatthen return and purchase following remarketing. At SeeWhy, we measure recovery rates across all our customers, and currently the average is 20 percent. So, one in five shopping cart abandoners come back and buy, having being remarketed. In some cases, the recovery rate is as high as 50 percent. Moreover, when remarketed customers buy, they spend on average 55 percent more than customers who didn't abandon their shopping carts. (2) The open rate The average email open rate for remarketing emails is currently 46 percent, m
Brian Massey

Lander Academy: Dustin Spark's Worst Landing Page Mistakes - 0 views

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    Dustin Sparks is another fixture in the Conversion epicenter we have here in Austin, an epicenter that includes both Bryan and Jeffrey Eisenberg.

    Dustin provides a very comprehensive and easy to consume list of the landing page mistakes that are costing businesses money across the Web. To find out how you can get a free copy of the Kindle edition of my new book join my Friends of the Author list now.
Brian Massey

Review of Popular Design Trends for Interfaces in 2016 - 0 views

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    This is a good overview of design trends from 2016. Not all of these trends are good ideas from a conversion optimization standpoint.

    Scroll Animations, Large Thematic Images, Animated Micrinteractions, and Brutalism are probably hurting conversion rates.

    The author makes a very important point: "this sort of experiment requires thorough research and in many cases the final result comes via several iterations tested and analyzed in terms of usability and visual perception."
Brian Massey

How to Write a Bait Piece That Attracts Your Ideal Clients - 0 views

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    Key to the many strategies included in The Customer Creation Equation (due out this Spring) is the use of content to charge and discharge marketing "batteries." These strategies involve writing what author Kathryn Aragon calls "Bait Pieces." While I don't see my customers as dumb fish, her process is right on.

    Remember: to market on the Web you have to create a Markishing Department, part marketing, part publishing.
Brian Massey

Eye tracking study reveals 12 website tactics - 0 views

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    The author of this article lists 12 interesting insights taken from eye-tracking studies. He can't resist qualifying some of the ones he may disagree with. While every audience is different, these tips are excellent places to start on almost any page.
Brian Massey

Why CRO Is Absolutely Essential in 2015 - Forbes - 0 views

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    Forbes doesn't mince words when talking about CRO. Author Niel Patel has built several online businesses, including CrazyEgg and KISSMetrics. He would know.

    The article starts off with a great insignt: "Conversion optimizaiton works."
Brian Massey

5 Lies Website Conversion Consultants Tell - Get the Truth - 0 views

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    Whenever someone writes an article about Conversion Consultants (like us), we are always nervous that we might cross some of these lines.

    We know that we have made these mistakes in the past.

    The issue is exacerbated when the author is someone like Amy Africa, who has the experience and likes to tell things like they are. Her middle name could be "Frank".

    I'm happy to report that we have evolved beyond these "lies" and firmly embrace the matching truths.

    If you are looking for someone to guide your optimization efforts, have a conversion with a Conversion Scientist.
Brian Massey

Flat Design: Why you should question Nielsen Norman's research on the trendy design style. - 0 views

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    Even experienced research groups like Nielsen Norman can get testing wrong by adding too many variables. The author argues that too many variables changed in these tests

    And he's right.
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