Skip to main content

Home/ tic_uoc_enofre/ Group items tagged reputation

Rss Feed Group items tagged

PAU FABREGAT BELTRAN

The Definitive Guide to Online Reputation Management - 1 views

  • regular interactions on social networks are vital to any business success.
  • No matter the size of your business, they (prospects, customers, clients…anyone and, potentially, everyone) are talking about you
  • What does being “transparent” mean? Here are some examples: Allowing employees to talk about products and services publicly Establishing a 1-to-1 communication channel Asking for feedback Not hiding criticism, and addressing it publicly
  • ...14 more annotations...
  • Being transparent is risky. But in the long run, not being transparent is riskier.
  • What if your product/service sparks too much criticism? What if your employees are not social media savvy? What if your competitors take advantage of this? These are some of the reasons one needs to have a proper online reputation management plan in action before embarking on a “transparency journey.”
  • In the online reputation management scenario, there are two types of negative content that companies should be aware of. One is represented by complaints on social networks. They need to be addressed properly, but unless your company has serious problems, they do not pose a real challenge to your business.
  • 1. Become well respected
  • 2. Be radically transparent
  • 3. Monitor what they are saying about you
  • 4. React quickly and politely
  • 5. Address criticism
  • 6. Treat your Google page 1 as your business card
  • 7. Understand your detractors
  • 8. Attack your illegitimate attackers
  • 9. Learn from your mistakes
  • 10. Ask for help if necessary
  • Dan Virgillito is a content strategist for Massive PR, providing online reputation management services (i.e., helping companies monitor, defend, and restore their brand reputation on the internet).
  •  
    Dan Virgillito és un expert que ofereix serveis de gestió de la reputació en línia a través de kissmetrics. És interessant tot el que conta sobre com gestionar la reputació en línia i com de crític és este punt i com de poca atenció li presten a este punt moltes grans empreses.
mvbracamonte

5 Classic Examples of Online Reputation Management Mistakes | LinkedIn - 0 views

  • Social media monitoring and online reputation management have become critical for engaging and maintaining customers
  • it is important to repair the damage
  • Mistake 1: Deleting Negative Comments
  • ...4 more annotations...
  • Mistake 2: Slowly Responding
  • Mistake 3: Attacking or Defensively Responding
  • Mistake 4: Countering Negative Reviews with Fake Positive Reviews
  • Mistake 5: Taking Legal Action
  •  
    Grandes desaciertos ( y claros ejemplos) a la hora de gestionar nuestra reputación en la red.
PAU FABREGAT BELTRAN

Five Ways to Ethically Manage a Brand's Online Reputation | Amy Hayes - 1 views

  • businesses now compete in "a new marketplace reality in which people buy products, take jobs, and make investments based primarily on their trust, admiration and appreciation for the companies and institutions that stand behind them."
  • What once was built on direct, personal interaction is now largely developed via a series of online and often anonymous interactions.
  • there is now a cottage industry of enterprising individuals who are looking to make a quick buck by posting fake reviews, comments and stories about a brand or its competitors.
  • ...6 more annotations...
  • All of this has resulted in a degradation of consumer trust.
  • Improve Search Traffic and Ranking with Dynamic Content
  • Volume also plays a critical role in Google's algorithms, so a steady stream of fresh content about a brand will be rewarded with higher search results.
  • Embrace Negative Feedback
  • Brands should have full transparency about any incentives offered in exchange for someone to leave feedback in a public forum.
  • But remember, fraud prevention is more than watching for fake reviews; it's also means pledging to leave all content untouched -- both the good and the bad.
  •  
    A thoughtful article plenty of advisable ways to boost your online reputation. Transparency is key but trust is first and foremost. In this sense, fraud prevention plays an important role, not only by deleting fake comments but also by leaving untouched both good and bad comments.
mvbracamonte

The Impact Online Reputation and Customer Reviews Have - 0 views

  • Negative comments and customer reviews will hurt your business
  • http://try.seoimage.com
  •  
    Cómo los comentarios negativos pueden afectar tu marca o producto
  •  
    Buen artículo que nos enseña en prácticos números el impacto de una mala reputación online de nuestra marca o producto
ro_pino

Reflexiones sobre la reputación necesaria - 2 views

shared by ro_pino on 05 Nov 15 - No Cached
  •  
    Reflexiones sobre la reputación necesaria Alloza Losana, Ángel
  •  
    Reputación | Economía de la reputación | marca corporativa | Marca país | Redes sociales | Indicadores no financieros | nuevo modelo de colaboración | colaboración público privada | coopetencia empresarial | Reputation economy | Brand | Nation brand | Corporate brand | Communication | Social networks | Non-financial indicators | New model of business cooperation | Public private partnership | Cooperation among competitors | Reputation
anaferdm

Reputacion Online | Reputation Management | Mala Reputacion | Gestion reputacion online... - 1 views

shared by anaferdm on 11 Nov 16 - Cached
  • El aumento e importancia de este tipo de espacios ha convertido Internet en uno plataforma de libertad de expresión sin competencia ni limitaciones, y ello ha supuesto un gran avance para todos. Sin embargo, su uso no siempre es el adecuado o, por lo menos, puede en muchas ocaciones no coincidir con los intereses personales o empresariales de las personas implicadas en informaciones aparecidas en la red.  Las opiniones, por ejemplo, son un arma muy poderosa de promoción empresarial cuando son positivas, pero nefastas cuando son negativas. En este segundo caso, hay que poner remedio cuanto antes para contrareestar las informaciones negativas con el fin de que desaparezcan de la red o, en todo caso, no ocupen posiciones relevantes en los buscadores con el fin de mitigar sus efectos adversos
  •  
    "reputacion online" "reputation management" "imagen" "web 2.0" "mensajes negativos" "criticas" "valoraciones"
Leonardo Moncada Castro

Online Reputation Systems: How to Design One That Does What You Need - 0 views

  •  
    Sugerencias para las empresas que quieren crear su propio sistema de reputacion online
Leonardo Moncada Castro

A Decentralized Reputation System: How Blockchain Can Restore Trust In Online Markets - 0 views

  •  
    Un articulo super interesante sobre como el blockchain puede utilizarse para garantizar un nivel superior de autenticacion de de los usuarios que hacen reviews
enisarr

YouTube --> your online reputation - 1 views

  •  
    breve resumen sobre reputación online personal. didáctico y visual
  •  
    vídeo corto, aunque en inglés, que explica de forma didáctica y divertida qué es la reputación online, aunque no desde un punto de vista comercial, sino personal (que es interesante también).
mvbracamonte

https://cdn2.hubspot.net/hubfs/2103160/eBooks/Individuals%20Guide.pdf?hsCtaTracking=e82... - 0 views

    • mvbracamonte
       
      ¿Puede eliminarse un comentario negativo de nuestra marca personal?
  •  
    Importantes tips sobre como gestionar nuestra propia marca personal.
Noelia Castro Barahona

¿Cómo se puede medir la reputación online de una marca? - 2 views

  •  
    Si en algún momento has estudiado algo de social media, el tema de la reputación online de una marca lo habrás tocado seguro. El ORM ("online reputation management") es una de las tareas críticas de un community management.
1 - 14 of 14
Showing 20 items per page