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Liz Power

Traction - EDM tool, relationship marketing platform - 3 views

www.tractionplatform.com/home.aspx

net308 online relationship marketing collaboration

shared by Liz Power on 06 Apr 10 - Cached
  • Liz Power on 06 Apr 10
     
    Traction is a relationship marketing tool which organizations can use to manage and keep in contact with customers and prospects. It can build brand awareness and makes it easy to control multiple campaigns [1]. Traction can be synchronized to an existing database to better manage and effectively target customers. It manages email, mobile phones, direct mail and web campaigns in a single platform. Other features of Traction are competitions, promotions, customer surveys and event management [1]. There is also a reporting tool which provides valuable feedback and insights into consumer behaviour. It is important to capture and build your database however it is just as important to gain customer insight and be able to profile customers and communicate successfully. You can continually learn about your customers and prospects and enrich your profile data with each campaign, enabling you to communicate more effectively via any channel [1]. With so much competition it is important to know your customer's needs and to be able to gain customer loyalty to keep them coming back. The value of repeat customers cannot be underestimated when they spend 33% more than new customers and referrals amongst repeat customers are 107% greater than non customers [2]. Relationship marketing will play a big part in understanding your customer visitors, segmentation of customer behaviour and creating content to specifically target your customers are ways in which can add value to organizations [3]. References [1] Traction (2009). Traction - building meaningful customer relationships. Retrieved 11 April 2010 from http://www.traction.com.au/About/Overview.aspx [2] Lake, L. (n.d.). Customer Relationships are key to your marketing strategy. Retrieved 11 April 2010 from http
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  • Tracy Maurer on 16 Apr 10
     
    Traction - Relationship Marketing Platform With branding an essential element in the success of product development through multi-channel marketing, Traction is well positioned to enhance a companies marketing approach by assisting in the management of all marketing channels. Traction is an online relationship-marketing platform that can manage the use of email, mobile marketing, web campaigns and mail marketing to assist in building a products profile through an effective use of available data [1]. It can also provide a means for customer interaction, and information gathering, within the company. The following features are included in Traction: · Email - Traction can build, manage, personalise, preview, and send emails. · Mobile campaigns -Traction can set-up, manage, run, track, trigger and create mobile campaign reports. · Direct mail - Because Traction integrates both digital mail and direct mail data, direct mail campaigns can be more accurate in their targeting. · Website Integration - Traction can be seamlessly integrated into any existing web presence. · Analysis - Michael Valos suggests that multi-channel marketing is on the rise, however, its complexities are evident and an analysis of each area of the data is important to the overall success of it [2]. Traction is well positioned to offer cross channel data analysis. · Surveys and Polls - Offers customer interaction and facilitates customer information updates. Traction boasts a long list of current clients who have tailored their platform around their marketing needs - Adobe, Audi, Cadbury, Dove, Guthy Renker, Sunsilk etc. Adobe, in an attempt to expand their user base and enhance their branding, created an online event called 'The Adobe Online Creative Festival', which included mobile, digital and interactive marketing [3]. This event brought together up to 5,000 tech savvy and creative participants who were able to engage through the online festival and position t
  • Tracy Maurer on 16 Apr 10
     
    References: [1] Traction (2009) What is Traction. Retrieved on 15th April 2010 from http://www.traction.com.au/home.aspx [2] Valos, Michael (2008) A qualitative study of multi-channel marketing performance measurement issues. Journal of Database Marketing & Customer Strategy Management V15, 239 - 248. [3] Traction (2009) Adobe Online Creative Festival. Retrieved on 16th April 2010 from http://www.traction.com.au/Proof/CaseStudies/Adobe.aspx
  • Narelle Absolom on 21 Apr 10
     
    Traction is a tool designed to manage customer relationships and interactions, and develop stronger marketing campaigns and brand awareness [1]. It has a wide variety of features to leverage customer data into these purposes. Traction has been around since 2001 and continuous development occurs [2]. It is accommodating in offering different versions dependent on your needs. The Enterprise version is fully featured and scalable, whereas the Lite version is suitable for smaller, less complicated marketing solutions. Organisations can also contact Traction direct for a custom solution [2]. Inbound and outgoing customer interactions can be delivered via a range of mediums including email, SMS, and XML [3], providing flexibility of content requirements and interoperability between organisation and client base. Whilst locating reviews on the system proved rather difficult, the Traction homepage professes to a very strong customer base, including a number of extremely well known companies and brands [4]. This in itself suggests stability and a proven product.
  • Narelle Absolom on 21 Apr 10
     
    References [1] Traction. (2010). Overview. Retrieved April 21, 2010, from http://www.traction.com.au/About/Overview.aspx [2] Ouvrir. (2010). Traction Platform. Retrieved April 12, 2010, from http://www.ouvrir.com.au/traction_platform.html * [3] Schaffer, S. (2006). Traction Offers Complete Marketing Platform. The Pondering Primate. Retrieved April 12, 2010, from http://theponderingprimate.blogspot.com/2006/04/traction-offers-complete-marketing.html [4] Traction. (2010). Homepage. Retrieved April 12, 2010, from http://www.tractionplatform.com/home.aspx * This site appears to be a reseller or affiliate of Traction, so bear this in mind when reading its material.
Duane Fogarty

Acrobat.com Workspaces - 8 views

acrobat.com/#l

online-collaboration application Adobe Acrobat.com Workspaces tool mobile net308OUA

shared by Duane Fogarty on 05 Apr 10 - No Cached
  • Duane Fogarty on 05 Apr 10
     
    "Work better together on Acrobat.com" [1]. "Adobe has introduced Acrobat.com Workspaces, an extension to its online collaboration service that provides shared workspaces to enable teams to easily share project documents and other files when working on projects" [2]. Adobe is a major player in the field of producing solid software and it seems they too are joining the world of online collaboration by developing Acrobat.com Workspaces and more. Launched in 2009, Acrobat.com lets users "store and share documents, convert files to PDF, share their screen using Adobe ConnectNow, and create documents using online applications such as the Buzzword word processor and Acrobat.com Tables for spreadsheets"[2]. At the moment the paid prescription is available to North American customers only and some other regional Beta versions are available. Although this availability is a weakness, particularly at this stage for Australian clients, Adobe does offer a free alternative for everyone until the Workspaces are available widely. The alternative is a limited, but useful service; "Get an online workspace, five PDF conversions total, three person web conferencing, online office applications and forum-based support" [3]. One of the biggest strength's to the workspaces is the usability of the product and its fresh outlook. The product offers great potential for clients as regardless of what application you use to create a document; Acrobat.com Workspaces includes a PDF conversion which can make the final document industry standard.
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  • Duane Fogarty on 05 Apr 10
     
    Acrobat.com Workspaces are mobile and can be collaborative from anywhere, "whether it is reading a proposal one last time on the train, or sharing a presentation with a new team member or taking a picture of receipts and faxing them to accounting" [4]. Having mobility on a collaborative workspace these days is an important plus to the potential of Adobe's application. With Acrobat.com Workspaces users can work together in real time on various Office documents like Word, Spreadsheet and presentations. No downloads are necessary as it is all found online and the latest document is what users will be viewing and editing. In real time, users can respond and make changes together. A possible weakness to the software is the inability to lock someone out of a document, although Adobe suggests that 'no lock outs' are a positive [5], in some cases a document in a workspace may not need to be seen by all eyes. In this scenario it would be better to have multiple Workspaces, but whether that is a viable option for a business or not will need to be analysed.
  • Duane Fogarty on 05 Apr 10
     
    References/Notes [1] Adobe - tagline, https://acrobat.com/#l [accessed April 5]. [2] Robinson, D., (2010). Adobe adds shared workspaces to Acrobat.com, http://www.v3.co.uk/v3/news/2260392/adobe-adds-shared-workspaces, V3.co.uk. [3] Acrobat.com Workspaces, https://acrobat.com/#il=1&page=signup_only&su=1 [accessed April 5]. [4] Acrobat.com Mobile Workspaces, https://acrobat.com/features_mobile_access.html [accessed April 5]. [5] Adobe.com Workspace features, https://acrobat.com/features_online_office_applications.html [accessed April 5].
  • Narelle Absolom on 09 Apr 10
     
    Placeholder interested in this for my work, so I'll comment after further research
Narelle Absolom

HyperOffice - 2 views

www.hyperoffice.com/

net308 online-collaboration

shared by Narelle Absolom on 10 Apr 10 - Cached
  • Narelle Absolom on 10 Apr 10
     
    HyperOffice is an online collaboration suite that is designed for the small to medium sized business. The catchphrase is "collaboration made simple" and one of the advantages of HyperOffice is that it is entirely web based, meaning that no major IT infrastructure or expertise is needed to utilise it in your business [1]. Features of the Collaboration Suite include business email service (web based), online calendar, task manager, online document management, online contact management, custom online portal, intranet/extranet publishing, plus a range of supporting tools such as online database management, polls, discussion boards and a project management tool [2]. The service is mobile device supported and can also synchronise with Outlook, to leverage existing communication applications. It is both Windows and Mac compatible. HyperOffice staff have 10 years experience providing online collaboration [3] and a wide range of clients are presented for reference, which builds credibility in the product [4]. It has also been met with favourable criticism by a number of reviewers [5] [6] [7]. A free 30 day trial if available, after which pricing depends on extended product features and the number of users e.g. Collaboration Suite for 100 users is $6239.90 per year and includes 12.5GB online document storage hosting [8]. This is an affordable solution for small and medium sized businesses that do not have the expertise or budget to implement larger enterprise communications and collaboration tools.
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  • Narelle Absolom on 11 Apr 10
     
    References [1] HyperOffice. (2010). Boost Productivity with Total Collaboration! Retrieved April 11, 2010, from http://www.hyperoffice.com/collaboration-suite/ [2] HyperOffice. (2010). Homepage. Retrieved April 11, 2010, from http://www.hyperoffice.com/index.php [3] HyperOffice. (2010). Press Coverage. Retrieved April 11, 2010, from http://www.hyperoffice.com/in-the-news/ [4] HyperOffice. (2010). Clients. Retrieved April 11, 2010, from http://www.hyperoffice.com/clients/ [5] Mendelson, E. (2006). HyperOffice. PCMag.com. Retrieved April 11, 2010, from http://www.pcmag.com/article2/0,2817,1954116,00.asp [6] Needleman, R. (2006). HyperOffice takes on Outlook and Exchange. Cnet news. Retrieved April 11, 2010, from http://news.cnet.com/8301-17939_109-9664455-2.html [7] Online Document Management. (2008). HyperOffice Review. Retrieved April 11, 2010, from http://www.onlinedocumentsharingreviews.com/blog/10-hyperoffice-review [8] HyperOffice, (2010). Pricing. Retrieved April 11, 2010, from http://www.hyperoffice.com/pricing/
  • Liz Barrett on 13 Apr 10
     
    HyperOffice, launched in 1998 and powered by Ajax and other Web 2.0 technologies, [1] is an award-winning, cloud-computing software-as-a-service (SaaS) [2] offering a suite of online collaboration and communication tools specifically targeted at the small-to-medium enterprise (SME). Users collaborate online through dedicated virtual workspaces to share documents, contacts, calendars and projects from any computer or mobile phone both in and out of the office. [3] One of the key differentiators of HyperOffice is its exceptional ability to create a branded or customised portal in your existing website that allows clients to be directly linked through a log-in to those specific areas of your business that they deal with. This is a seamless process and the branding is independent of any reference to HyperOffice. No specialist expertise is required as you can use the HyperOffice Publisher or HTML editor to achieve a professional result. [4] HyperOffice has recently released its Beta HyperSynch feature enabling "iPhone, Droid, Blackberry, mobile phones and other wireless devices to connect, to update and synchronise Outlook email, contacts, calendars, projects tasks and corporate networks via over-the-air updates" [5] As a further enhancement to the product, HyperOffice embedded a 'Skype-Me' icon next to their contact list, in the Shared Contact Manager, and as a result allowed HyperOffice users to contact each other directly using the Skype service and avoid the cost of traditional phone charges. This has seen HyperOffice's sales increase dramatically on a global basis by leveraging off the free and low-cost options of the Skype communications and collaboration application. [6] HyperOffice has also expanded its operations and product distribution into Europe, the Middle East and Africa (EMEA) which will result in enhanced opportunities for collaboration with small-to-medium-enterprise (SME) businesses in these areas further underpinning Hy
  • Liz Barrett on 18 Apr 10
     
    References: [1] 'HyperOffice expands global marketing channels for cloud-computing collaboration suite; VNC to distribute new edition of software-with-services business tools to EMEA resellers, partners, customers'. Retrieved from URL: http://it.tmcnet.com/news/2010/04/06/4711839.htm [2] Hamilton, D. (2010). 'Cloud collaboration suite HyperOffice Expands Global Marketing Channels in EMEA". Web Host Industry Review. Retrieved from URL: http://www.thewhir.com/web-hosting-news/040610_Cloud_Collaboration_Suite_HyperOffice_Expands_Global_Marketing_Channels_in_EMEA [3] HyperOffice. Retrieved from URL: http://clients.hyperoffice.com/ [4] HyperOffice. Retrieved from URL: http://www.hyperoffice.com/portal-customization/ [5] HyperOffice; HyperSynch Connects iPhone, Droid, Blackberry, Windows Mobile Phone Users to Email, Contacts, Calendars, Projects, Data, Tasks and Corporate Networks. (2010, March). Computer Weekly News,302. Retrieved from ProQuest Computing. (Document ID: 1984904381). [6] HyperOffice; HyperOffice Wins Skype for Business Competition. (2009, September). Computer Weekly News,175. Retrieved from ProQuest Computing. (Document ID: 1855792061) [7] HyperOffice. Retrieved from URL: http://clients.hyperoffice.com/training-and-support
  • Christopher Clarke on 23 Apr 10
     
    HyperOffice is a software as service company offering hosted intranet solutions. The services offers various business oriented tools allowing information, and communication throughout an organisation. Employees can use the service to collaborate on projects and there are many customisation options (HyperOffice, 2010). HyperOffice has many features. These include the desktop which reports on things that may be of interest. It is essentially a dashboard. User-specific features include a calendar (personal and organisation wide). Documents manager, contacts, tasks, bookmarks, notes and reminders. HyperOffice also has features for groups within a company that may be used by teams or setup for specific projects. The document manager in particular has inbuilt version control where all copies of a file are saved as edited versions of the file is uploaded and this allows changes that go in the wrong direction to be rolled back to prior versions. Many of the same features available for personal use are available for groups along with the addition of forums, and voting. Specific to collaboration, HyperOffice can facilitate online meetings and collaborative management of databases. The database feature in particular is very similar to Microsoft Access in functionality in that it allows not only for tables and user permissions but also customs input methods in the way of forms and custom views to show data in the manner which suites it most (HyperOffice, 2010).
  • Christopher Clarke on 23 Apr 10
     
    HyperOffice Review. (2008, July 2). Retrieved April 20, 2010, from Online Document Management: Review Online Document Collaboration & Document Sharing: http://www.onlinedocumentsharingreviews.com/blog/10-hyperoffice-review HyperOffice. (2010). Boost Team Productivity Total Productivity. Retrieved April 20, 2010, from HyperOffice: http://www.hyperoffice.com/collaboration-suite/
Jane Power

Join WebEx online meetings in seconds when you're away from the office-no account required - 4 views

www.webex.com/apple

online-collaboration web-conferencing net-308 iPad

shared by Jane Power on 11 Apr 10 - Cached
  • Jane Power on 11 Apr 10
     
    The Cisco WebEx Meeting Centre [4] provides a secure, scalable and cross platform online meeting environment that allows people to collaborate and brainstorm online. The features of WebEx Meeting Centre allow people to participate in virtual meetings, talk to each other, video conference and conduct presentations in a secure online environment. The introduction of the iPad[2] from Apple Inc [1] provides another opportunity for Cisco to extend the capacity of mobile collaboration to people that are not necessarily sitting behind a desk. WebEx was first available on the iPhone and Cisco were one of the first software providers to release their application on the iPad [3] [5]. The Webex Meeting Centre provided by Cisco for enterprise online meetings has been available for sometime on the iPhone via the iTunes app store. IPad users will be able to participate in online meetings and view shared presentations, applications, view the meeting participant list, see who is talking and talk privately with someone else in the meeting. Cisco is delivering the app free from the iTunes store. References [1] Apple Inc. (2010). Apple Inc. Retrieved April 10, 2010, from Apple: http://www.apple.com/ [2] Apple Inc. (2010). iPad. Retrieved April 10, 2010, from Apple: http://www.apple.com/ipad/ [3] Bradley, T. (2010, April 1). Must-Have iPad Apps for Business Professionals. Retrieved April 10, 2010, from PC World: http://www.pcworld.com/businesscenter/article/193235/musthave_ipad_apps_ [4] Cisco. (n.d.). Cisco Webex. Retrieved April 10, 2010, from Cisco: http://static.webex.com/fileadmin/webex09/files_en_us/pdf/data_sheets/mc_ds.pdf [5]iTunes. (2010). iTunes Store. Retrieved April 10, 2010, from Cisco WebEx Meeting Center: http://itunes.apple.com/au/app/cisco-webex-meeting-center/id298844386?mt=8
  • blue puffle on 11 Apr 10
     
    WebEx video conferencing software operates on multiple platforms such as Windows, Macintosh, Solaris and Linux. WebEx provides users with quality, interactive meetings and provides data, voice and video seamlessly through the MediaTone Network [1]. Free trials allow businesses to evaluate the online collaboration services and with the added support for PC-to-Mac, Mac-to-PC and Mac-to-Mac and iPhone, WebEx proves to be an excellent remote access solution. With a growing Mac customer base, Cisco WebEx aims to provide the same support as what their current PC users receive. Director of product management, Ilan Kasaan said in a 2008 interview: "You can't deny that the Apple Mac is becoming more prevalent in businesses; in fact we have seen Mac usage double in last year…and as with all of our solutions, we are consistently upgrading to meet the demands of our growing user base" [2]. With the introduction of the Apple iPad, the WebEx Meeting Center (downloadable free from the Application Store) provides online collaboration to users by email and calendar invitation. The WebEx app also features a private chat option and audio conferencing and data sharing. Says Debra Chrapaty from Cisco Collaboration Software Group: "When a powerful collaboration solution like Cisco WebEx Meeting Center for the iPad is combined with an intuitive and WiFi enabled user experience, businesses and users both win" [3]. With the offering of the WebEx application free to Apple iPad, Cisco ensures support for their online collaboration software, allowing users to continue interaction via their networked computers and mobile devices [4].
  • blue puffle on 15 Apr 10
     
    References: [1] the Mac Observer (2003). Retrieved April 12, 2010 from http://www.macobserver.com/tmo/article/WebEx_For_OS_X_Now_Shipping/ [2] Cisco (2008). Retrieved April 12, 2010 from http://newsroom.cisco.com/dlls/2008/prod_032608.html [3] CBR Mobility (2010). Retrieved April 12, 2010 from http://mobility.cbronline.com/news/cisco_unveils_webex_app_for_apple_ipad_050410 [4] TECHblips (2010). Retrieved April 12, 2010 from http://techblips.dailyradar.com/article/cisco-brings-webex-to-the-apple-ipad/
blue puffle

Collaboration Software and Online Project Management for Businesses - 6 views

www.centraldesktop.com

net308 online collaboration tool

shared by blue puffle on 31 Mar 10 - Cached
  • blue puffle on 10 Apr 10
     
    Central Desktop is a SaaS (Software-as-a-Service) social technology tool that allows global online collaboration between multiple users within organisations. The flexibility of Software-as-a-Service or SaaS for short, is that it allows organisations to rent the use of developed software, without the costs involved in maintaining licensing and continual upgrading to the latest product [5]. Central Desktop offers low cost, scalable SaaS solutions, advanced enterprise security, support, secure online meetings, centralised IT and staff resources and Salesforce.com integration. In 2009, Central Desktop announced Zoho Projects as online spreadsheet partner [2]. Central Desktop offers a range of plans to cater for different industries, with a 30-free trial option. Plans are available as the Workgroup edition, the Enterprise edition and the Community edition. Central Desktop offers risk free, Upgrade Anytime and Cancel Anytime options and no cancellation fees. The upgraded 2.0 version announced in February of 2010, offers wizards, templates with drop-down menus and an online file viewer that is compatible with Microsoft Office, Adobe PDF and Photoshop, JPEG and TIF [3]. YouTube [4] offers an overview of the database features available through Central Desktop. According to Central Desktop it "is a Web-based collaboration software solution that allows users to securely organize, share and communicate from a single online location. With no software or hardware to install, organizations using Central Desktop can increase revenue, maximize productivity and improve project management. Central Desktop offers a full suite of collaboration tools, including wikis, document sharing, Web conferencing, task management and shared calendars. Central Desktop also features a fully integrated micro-blogging tool that allows users to post their status and syndicate their updates out to other social networks like Twitter and Facebook" [1].
  • blue puffle on 11 Apr 10
     
    Customers of Central Desktop include the Humane Society of the U.S., CBS, the U.S. Department of Health and Human Services, Avid Technology, Omniture, InterContinental Hotel Group and the University of Wisconsin-Madison [1]. Central Desktop has received a range of awards and recognition from industry peers since it's founding in 2005. The latest awards received are the 2010 Hot Technology Companies and the 2010 Hot 90 Award - Southern California [1]. References: [1] CentralDesktop (2010). Retrieved April 09, 2010 from http://www.centraldesktop.com/about-press [2] CrunchBase (2010). Retrieved April 09, 2010 from http://www.crunchbase.com/company/central-desktop [3] PcWorld (2010). Retrieved April 09, 2010 from http://www.pcworld.com/businesscenter/article/189948/central_desktops_20_upgrade_focuses_on_user_interface.html [4] CentralDesktop overview (2007). Retrieved April 10, 2010 from http://www.youtube.com/watch?v=MG_ajNsJvqU&feature=related [5] What is SaaS (n.d.). Retrieved April 09, 2010 from http://www.whatissaas.net/
  • Joanne Sinadinovic on 15 Apr 10
     
    With 275,000+ customers……"Central Desktop is a heavy-hitter in the online collaboration arena. It's used by companies such as Sony, Adobe, J.D. Power and Associates and Greenpeace…" [1] Benefits of central desktop are: * Does not require you to download any software. It is 100% web based. * Data can be exported from CentralDesktop ®. * Three types of workspace options for teams, the company at large, and external customers. * Avoids the need of using multiple passwords, usernames, and products to share information and collaborate with teams. * 5 different levels of security and protection. * Strong support from customer base that is over 200,000 strong and received a number of awards touting the software. " [2] "Central desktop offers real-time collaboration for your team members. With the web meetings and audio conferencing features you can also collaborate with customers or partners by voice, sharing screens or remote presentation. Central Desktop also integrates with Skype (with voice supported), Yahoo, MSN Messenger, AIM, ICQ and Jabber, centralizing all your communication".[1] "Their next moves include upgrading mobile device support, and providing an enhanced API, as well as increasing the ability to customize for verticals. Recent research has indicated that collaboration will be one of the major growth uses of mobile devices so this is timely. Central Desktop also plans to set up a marketplace where customers can share templates. [3] References: [1] The Mobility Guy http://www.themobilityguy.com/2009/06/27/mini-review-online-collaboration-with-central-desktop/ [accessed April 14, 2010]. [2] Business Services Insider, http://www.businessservicesinsider.com/Web-Conference-Calling-Services/Central-Desktop-Review.html [accessed April 14, 2010]. [3] Appopedia, http://www.theappgap.com/reviews?product=Central+Desktop [accessed April 14, 2010].
Tracy Maurer

Web SMS Service, Mobile Phone Marketing & Advertising, Bulk SMS Australia - 1 views

burstsms.com

net308 online-collaboration Instant-Messaging social-networking AsynchronousCollaboration sms

shared by Tracy Maurer on 11 Apr 10 - Cached
  • Tracy Maurer on 11 Apr 10
     
    Burst SMS is a pay as you use web based instant messaging service that is marketed as a 'private label SMS marketing tool' for responsible mobile marketing and advertising [1]. The service can be accessed remotely from any external online source and offers instant messaging facility in both single and multiple SMS sending modes, to just about anywhere in the world [2]. It is a system that can be rebranded to fit any companies profile and is touted as being wholly SPAM compliant with a built in industry compliant opt-out system [3]. The system has the following features: · Web based SMS delivery to one or many recipients · Cheap SMS rates - within Australia 8.8 cents per SMS. Elsewhere in the world 7.2 - 15.8 cents per SMS. · Marketing application - offers up to 250 SMS messages per minute, within 10 seconds. Includes an opt-out code. · Delivers reports · SMS reseller offering, with a white label web SMS system · Provides quick and easy communication within a business - facilitates team communication. · Unlimited number of contacts · Use of a keyboard to send messages rather than a predictive text pad. · Personalise text messaging to multiple contacts by using the [firstname] variable [4]. · Sits as a bookmark in your toolbar - no login required · Multiple personalising features - schedule reminders, favourites list, use personal mobile number identifier to elicit a response. · Sends out updates, alerts, reminders, promotional messages, confirmations etc. · Sends pictures, video's and audio. The value of using such a system for collaborative purposes is found in its ability to contact, and send personalised messages to, multiple people at one time in order to relay updates, new ideas, and changes in schedules simply and effectively, which saves time, money and concern [5].
  • Tracy Maurer on 13 Apr 10
     
    References for BurstSMS: [1] CrunchBase (2008) Burst sms. Retrieved on 13th April 2010 from http://www.crunchbase.com/company/burst-sms [2] BurstSMS (2010) Web SMS Service. Retrieved on 11th April 2010 from http://burstsms.com/home [3] MobileMarketing Magazine (2010) Burst SMS Offers Opt-out Advice. Retrieved on 13th April 2010 from http://www.mobilemarketingmagazine.co.uk/2010/01/burst-sms-offers-optout-advice.html [4] BurstSMS blog (2010) 10 ways the Burst Web SMS Bookmarklet can make your text messaging life easier. Retrieved on 13th April 2010 from http://blog.burstsms.com/10-ways-the-burstsms-bookmarklet-can-make-you [5] MattE (2010) How a school kept parents happy using SMS. Retrieved on 13th April 2010 from http://www.plusone.com.au/diary/2010/03/17/how-a-school-kept-parents-happy-using-sms/
Elaine McDonald

Web conferencing solution Adobe Acrobat Connect Pro - 2 views

tryit.adobe.com/...webconference

web-conferencing videoconferencing software online-meetings

shared by Elaine McDonald on 22 Mar 10 - Cached
  • Elaine McDonald on 22 Mar 10
     
    Slogan: Travel is a luxury, communication is not. Adobe Acrobat Connect Pro is a web conferencing solution. The full capabilities of Adobe's Acrobat Connect Pro software allows hosting of instant, collaborative meetings with hundreds of participants using only a web browser and Adobe Flash Player. (Adobe, 2009) Some of the features are: * Secure sharing of desktops, documents and presentations. * Control over access to online meetings. * Instant communicate and collaborate. * Online meeting rooms. * Video and audio * Screen-sharing * Text and chat (Adobe, 2009) Clemson University (USA) chose Adobe's Acrobat Connect Pro to accommodate the needs of graduate students who couldn't always attend their classes in person. The university decided on Adobe Acrobat Connect Pro, partly because it was easy to scale as and needs and resources allowed or dictated. (Dawson, 2009) Adobe's Acrobat Connect Pro conferencing solution encompasses a comprehensive set of tools that have satisfied a variety of needs for both on and off campus students and tutors. IT support staff, teachers and students frequently use the system for troubleshooting and learning support. The use of video conferencing has significantly reduced travel expenses for the faculty. (Dawson, 2009) Designed to protect meeting spaces from security threats, one of Connect Pro's greatest assets is the end-to-end encryption provided by password strength optimisers that require user authentication both for presenters and attendees alike. Hosts and presenters can control all levels of attendee access, from media files to voice privileges. In addition, Adobe Connect Pro provides features to enable the keeping of full logs of meetings and the functionality to audit logs for potentially malicious use or data corruption. (TopTenReviews, 2010) References below - in comment
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  • anonymous on 30 Mar 10
     
    Not all businesses are looking for an all-in-one product that cost more than a 2 day old kidney on the black-market. Adobe is certainly a worldwide name, giving it the upper hand in the multimedia and creativity software market (Toptenreviews.com, n.d). Communication in a business is an important aspect; and video conferencing is not bound by physical boarders, meaning several people from around the world can participate as if they are sitting within the same room. With Adobe Flash installed on 98% of internet-connected computers, Adobe has taken advantage of this and has built a collaboration tool that integrates straight into the web browser (Toptenreviews.com, n.d); something that Radvision's SCOPIA Desktop does not do. With all online video conferences, great dependency weighs heavily on the internet connection; Acrobat Connect Pro is bandwidth friendly and is not a hog (Toptenreviews.com, n.d). However, this product would work effortlessly for a web conferencing environment. In 2009, the U.S Marine Corps selected Adobe's product Acrobat Connect Pro to communicate enabling Marines to communicate more effortlessly and securely across locations worldwide (Adobe, 2009). "Some of the world's most secure organizations in financial services, life sciences, and government - including the U.S. Department of Defense - have turned to Acrobat Connect Pro as a real-time collaboration solution. It not only meets the government's highest security standards, but also enables increased efficiency and communication across networks." (Adobe, 2009) - Rob Tarkoff (senior vice president, Adobe's Business Productivity Business Unit) References Adobe (2010). Adobe Acrobat Connect Pro Retrieved March 30, 2010, from http://www.adobe.com/products/acrobatconnectpro/ Adobe (2009). U.S. Marine Corps Selects Adobe Acrobat Connect Pro for Mission-Critical Communications Retrieved March 30, 2010, from http://www.adobe.com/aboutadobe/pressroom/pressreleases/20
  • Elaine McDonald on 11 Apr 10
     
    References - Adobe - Acrobat Connect Pro free trial. (2009). Adobe. Retrieved March 22, 2010, from http://www.adobe.com/products/acrobatconnectpro/trial/ Adobe Acrobat Connect Pro 2010 - TopTenREVIEWS. (2010). Web Conferencing Review 2010 - TopTenREVIEWS. Retrieved March 22, 2010, from http://web-conferencing-services.toptenreviews.com/adobe-connect-pro-review.html Dawson, C. (2009). Education IT mobile edition. Education IT mobile edition. Retrieved March 22, 2010, from http://education.zdnet.com/?p=2730
  • Tracy Maurer on 14 Apr 10
     
    Adobe Acrobat Connect Pro If your students/employees have a web browser and Adobe Flash Player then Adobe Acrobat Connect Pro is an e-learning tool that may have value in their education, training and conferencing needs [1]. Adobe Acrobat Connect Pro has three main streams of use and several key features: 1. Web Conferencing a. Delivery through any web browser that doesn't require extra software downloads. b. Worldwide connection of distributed teams c. Synchronous viewing by all participants. d. Custom URL for consistency. e. Works with multiple audio platforms f. Facility to record meetings g. Customisable interface 2. eLearning a. Content creation can be customised to suit the situation - virtual or self-paced courses. b. Synchronous viewing by all participants c. Customisable templates that can be adapted for reuse. d. Tracking of students progress e. Surveying and polling of students f. Facility to incorporate third-party systems within the existing e-learning tool 3. Web Seminars a. Branding of interface b. Extends your arm of contacts and participants c. Cut costs while increasing your point of contact. d. Manage registrations e. Qualify attendees and send out email notifications. Adobe Acrobat Connect Pro is built on the foundation of Flash technology, which is compatible with up to 98% of Internet connected computers. Add to this its ability to function on an extremely low bandwidth, and its user authentication strengths, this makes it an effective, safe and highly accessible application [2]. While Oliver Rist, of Pcmag.com, rates the overall application highly, he does warn that its depth of features can lead to a need for a large learning curve when starting out [3]. Rist also lists the applications main strengths as being within the meeting, or conferencing, component because of its slick and clever interface, which can be customised all while working within the web browser.
  • Tracy Maurer on 14 Apr 10
     
    [1] Adobe (2010) Adobe Acrobat Connect Pro. Retrieved on 14th April 2010 from http://www.adobe.com/ap/products/acrobatconnectpro/elearning/ [2] TopTen Revies (2010) Adobe Acrobat Connect Pro. Retrieved on 14th April 2010 from http://web-conferencing-services.toptenreviews.com/adobe-connect-pro-review.html [3] Rist, Oliver (2008) Adobe Acrobat Connect Professional. Retrieved on 14th April 2010 from http://www.pcmag.com/article2/0,2817,2279709,00.asp
Liz Barrett

SCOPIA Desktop Video Conferencing | RADVISION - 4 views

www.radvision.com/...default.htm

online-collaboration web-conferencing Scopia net308

shared by Liz Barrett on 30 Mar 10 - Cached
  • Liz Barrett on 30 Mar 10
     
    A low-cost standards-based online video collaboration client, the Radvision Scopia Desktop, provides a 'real-time', seamless, High Definition, audio-video conferencing and data collaboration solution. [2] [4] Radivision's core technology includes multipoint control units (enabling more than 2 sites), gateways (enabling connection of legacy ISDN videoconferencing systems) and gatekeepers (used to manage video calling on the network) and supports both Windows and Mac platforms. This technology provides the ability to integrate with third-party desktop and room-based conferencing systems meeting the demands of high-performance videoconferencing systems with the standard PC and Internet connection. [1] Participants seamlessly connect with other employees, tele-workers, suppliers or clients (using their existing webcam and headset eliminating the need to invest in additional software/hardware) simply by downloading the application for free by clicking on a link contained in a meeting invitation. Conferences are easily scheduled through Microsoft Outlook or Lotus Notes and the application is both Microsoft and Mac compatible. Meetings can include connections to any standards-based telephone, videoconferencing or telepresence system as well as 3G mobile device allowing for simultaneous audio, video, data and chat. [1] The Scopia Desktop collaboration tool offers: [1] * High Definition viewing of participants as well as content * clear high-quality audio with no delay or distortion * high-quality image maintained even though regardless of internet connection speed * the ability for both in-house/external participants to connect through a built-in firewall traversal feature * meeting mediation * digital recording of the audio, video and data for web streaming The Scopia solution has been adopted by commercial, government and academic sectors looking for a robust, easy-to-use and cost-effective solution to their conferencing collaboration n
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  • Liz Barrett on 30 Mar 10
     
    References: [1] 'Scopia Desktop' [video file]. Retrieved from URL: http://www.radvision.com/Resources/Enterprise/Demos-Tutorials/scopia_desktop.htm [2] 'Depository Trust & Clearing Corporation (DTCC) deploy Radvision Video Conferencing Solution Enhancing Productivity and Collaboration'. Case Study. Retrieved from URL: http://www.radvision.com/NR/rdonlyres/73B73A0C-B398-4D53-8805-BBD28C79C8E6/0/DTCC_Case_Study_MKTDI24110901.pdf [3] 'University of Houston-Downtown Expands is Video Horizons' Case Study. Retrieved from URL: http://www.radvision.com/NR/rdonlyres/B4135872-55DA-4903-B4C7-5816B3977936/0/UHDcasestudy2007.pdf
  • blue puffle on 12 Apr 10
     
    SCOPIA's high definition, video conferencing and collaboration facilities enable multiple users to connect in virtual meeting rooms simultaneously, with optimised capacity for up to 48 HD video participants, 72 SD participants and 96 audio participants. Features include data collaboration and presentation sharing, with encryption protocols for secure conferencing, password protection with multiple user access levels (administrator, operator and user), multi-lingual support and meeting scheduling via Microsoft Outlook or Lotus Notes [4]. With minimal setup time required and easy plug and play, SCOPIA offers service providers and business enterprise virtual communication solutions that are reliable and cost-effective. SCOPIA offers highly scalable configurations from 4 slots to 18 slots, with unmatched flexibility across a range of HD and SD rooms systems, desktops and 3G mobile video [3]. The Israeli video network infrastructure provider Radvision, announced at the beginning of 2010 full integration between its SCOPIA conferencing platform and IBM Lotus Sametime 8.5. According to Roberto Giamagli, Radvision's General Manager for networking business, "SCOPIA delivers to Sametime the functionality and connectivity to existing video conferencing deployments that many administrators consider mandatory" [2]. TelBitConsulting.com demonstrates this highly efficient video conferencing facility via YouTube, utilising the data transferring, text chat and audio features in a virtual meeting between various users [1].
  • blue puffle on 16 Apr 10
     
    References: [1] YouTube review by TelBitConsulting.com (2008). Retrieved April 12, 2010 from http://www.youtube.com/watch?v=Li7nCZ0Q6qw [2] iStockAnalyst (2010). Retrieved April 12, 2010 from http://www.istockanalyst.com/article/viewiStockNews/articleid/3794865 [3] Rapid (2005). Retrieved April 12, 2010 from http://www.rapid.co.uk/scopia_conferencing_platforms.html [4] Sony (n.d.). Retrieved April 15, 2010 from http://pro.sony-asia.com/product/scopia+72b
Liz Power

Sugar CRM - Open Source Customer Relationship Management - 3 views

www.sugarcrm.com/

online-collaboration online management tool software crm

shared by Liz Power on 06 Apr 10 - Cached
  • Liz Power on 06 Apr 10
     
    SugarCRM is an open source database management system. It is important to be able to manage customer databases without having to collate numerous spreadsheets of customer information. With SugarCRM it simplifies being able to organize and track people, companies and sales opportunities [1]. Another advantage of SugarCRM is the ability to measure and report customer information across your company [2]. SugarCRM Community Edition is a free application and it is open source so the software can be altered to suit the users' needs. Not all companies have the same requirements when it comes to implementing a CRM, so the advantage of using SugarCRM is it gives users the flexibility to modify the source code [3]. To gain greater benefits of SugarCRM there is a professional edition for US$360 per licence or the Sugar Enterprise Edition for US$600 per licence [4]. A CRM solution will focus on automating and improving current processes and practices mainly supporting sales, marketing, customer service and support as Gupta & Shukla (2002) attest [5]. Implementing a CRM can be a risky business according to Bohling, et al (2006) [6]. Depending on the size of the organization and the current CRM system in operation, if any, implementing a CRM requires plenty of planning and preparation. Also, once a system is up and running, it is important to evaluate the success of the CRM and continue to refine and develop the CRM. References [1] Organise & Share Customer Information. Retrieved 12 April 2010 from http://www.sugarcrm.com/crm/resources/crm-new [2] Measure & Report Across your Company. Retrieved 12 April 2010 from http://www.sugarcrm.com/crm/resources/crm-advanced [3] Open Source CRM. Retrieved 12 April 2010 from http://www.sugarforge.org/content/open-source/ [4] Sugar Editions. Retrieved 12 April 2010 from http://www.sugarcrm.com/crm/products/editions.html [5] Gupta, M.P., and Shukla, S. (2002). Global Business Review 2002; 3; 99. Learnings from Customer Relationship
  • Joanne Sinadinovic on 14 Apr 10
     
    In comparing SugarCRm to another similar product - 'TigerCRM', these are the results:
    SugarCRM Advantages " Sugar Suite is an excellent choice due to its advanced features, and is convenient to organizations from all sizes and industries. The installation of SugarCRM, as well as the installation of additional modules and language packs is quite easy and trouble-free, and the admin area offers a great variety of options and tools." [1]
    SugarCRM Disadvantages "While providing more capabilities and reliability, Sugar Suite loads slower than vTiger CRM and is not so easy to use. Problems may also arise if a user doesn't lock the Installation after finishing it. Contrary to vTiger CRM, some of its add-ons are not free for installing and should be ordered additionally. Another disadvantage of SugarCRM is the very resource-consuming upgrade process. A SugarCRM upgrade can rarely be completed successfully on a shared server because the upgrade times out." [1]
    But the latest release of version 6, raves about the following:
    "SugarCRM has completely re-written a new user interface that places a premium on speed, simplicity, and interoperability with other web applications and mobile devices. Larry Augustin, CEO of SugarCRM, said "Sugar 6 delivers a look, feel and user experience that consumers of popular social networking and other collaboration tools will appreciate." [2]
    "SugarCRM has also moved its mobile application to Appcelerator Titanium so it could have one version of its application run on Apple, Google's Android, BlackBerry, Palm, and other devices without the need for their engineers to build completely different versions. " [2] References: [1] SiteGround, http://www.siteground.com/sugarcrm_vtiger.htm [accessed April 14, 2010]. [2] SugarCRM announces release of ver
Jill Perry

Skype for Business - 6 views

www.skype.com/...solutions

collaboration net308 online-collaboration management web-conferencing

shared by Jill Perry on 12 Apr 10 - Cached
  • Jill Perry on 12 Apr 10
     
    Skype was founded in 2003 and is now a well known worldwide application on the internet. Skype has voice and video calling, IM and SMS systems and operates on a wide variety of mobile systems and differing operating systems. Skype uses a Voice over Internet Protocol (VoIP) system. Skype Business concentrates on allowing businesses to operate effectively by means of effective and fast communication whilst saving money on communication. Skype offers a Business Control Panel which they state that "You can allocate and manage your employees' Skype Credit balances centrally, plus keep track of their, and your company's, expenditure with built-in reporting tools." Skype offers a business version of the Skype Application which main features are "Main features * Free Skype-to-Skype calls. * Free video calls. * Free instant messaging. * Call phones and mobiles, send SMS. * Voicemail. * Forward calls to a phone when you're offline. * Screen sharing * Send contacts " Myhill et al sums up Skype by stating "Calls between Skype users are free and with a standard broadband internet connection, it is a simple matter to run other Web 2.0 applications (e.g. Google Documents) and Skype at the same time - so that collaborators can talk to each other in real time and even work on the same documents simultaneously. Skype has well-over 300,000 million accounts worldwide and is a very popular facility. In the context of the VRE, Skype offers additional, global communications benefits which take the researcher well beyond other, less-intrusive means such as e-mail or wikis." Brkan states that "Collaborating or doing business with different parts of the world is far easier when you can speak to people in realtime, without worrying about the phone bill." For online collaboration such as conferences Skype is a cheap and accessible alternative to other options.
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  • debainsleyroberts on 12 Apr 10
     
    SKYPE FOR BUSINESS www.skype.com Current voice and video internet communication technologies are available and accessible for most internet users with the only requirement for use being a computer, web camera and internet access. At present the Skype product is currently one of the most popular communications technologies and tools in use via the internet. Skype promotes synchronised and asynchronised communication giving both the personal or business user the ability to communicate via instant messaging, SMS, voice or video calling, offering a number of packages from free to use, to customised business packages [1]. Skype gives business users the ability to connect with hard-to-reach geographically diverse audiences [2] throughout Australia and internationally, thus being invaluable when targeting a specific market or group for online collaboration. Using Skype to connect and collaborate minimizes the expense of sending staff to conduct meetings at locations [2], therefore saving money. When using Skype to collaborate and communicate, participants are able to partake in the comfort and convenience of their own environment and is an attractive tool for to users with a disability or specific needs. Skype can be a valuable resource for online collaboration offering both personal and business users the opportunity and convenience to reach audiences without the expense of meeting face-to-face. REFERENCES: [1] Skype (2010). "Skype for Business". Retrieved 12 April 2010 from, http://www.skype.com/intl/en-gb/business/ [2] Grover, R & Vriens, M. (2007). The Handbook of Marketing Research, Sage.
  • Jill Perry on 12 Apr 10
     
    References Brkan, B. (2090, September 22). 5 Ways Skype Helps Your Business | FreelanceSwitch. FreelanceSwitch | Freelance job listings, freelancers directory, resources and thousands of articles.. Retrieved April 11, 2010, from http://freelanceswitch.com/working/5-ways-skype-helps-your-business/ Myhill, M., Shoebridge, M., & Snook, L. (2009). Virtual research environments - a Web 2.0 cookbook?. Library Hi Tech, 27(2), 228-238. Retrieved October 10, 2010, from the Emerald Group Publishing Limited database. Skype for Business - solutions. (n.d.). Skype " Make free calls and great value calls on the internet. Retrieved April 11, 2010, from http://www.skype.com/intl/en/business/solutions/
  • anonymous on 19 Apr 10
     
    As has been examined, Skype is a very useful tool for business in relation to both collaboration and the reduction of communication costs . InnerPass further extends Skype's reach in the area of collaboration. [1] Virtual meeting rooms and screen sharing are the main added areas of functionality, with the service offering a free plan for person use. The need for increased meeting rooms and increased data transfer storage attract business rates from $4.95 to $14.95 a month. As Mashable state "InnerPass is most useful for small or medium sized businesses that have a lot of travelling, presenting, or telecommuting built in" [2] References: 1. https://www.innerpass.com/ 2. InnerPass turns Skype into a Virtual Business Collaboration Tool retrieved 18th April 2010 from http://mashable.com/2009/04/07/innerpass/
Anamaria R

Edmodo | Free Private Social Platform for Education - 3 views

www.edmodo.com

net308 online-collaboration education

shared by Anamaria R on 15 Apr 10 - Cached
  • Anamaria R on 15 Apr 10
     
    Edmodo is a free private social network for education, which is easy and simple to use. (Edmodo, 2010) It creates an online learning space that is safe and secure, where teachers and students can interact and connect with each other. Edmodo can be used in the classroom and also after class when students are at home. Its layout has a similar look and feel to existing social media tools such as Facebook, and the operation of the site is similar to Twitter, where posts are made live instantly. Since Edmodo is similar to existing social media websites, students see schoolwork as being fun, and "are comfortable with using Edmodo at home and logging on and talking about school work" (abc7, 2010) Edmodo works by users creating a teacher or student account. Teacher's accounts allow them to create groups for example, Math Class Red and Math Class Green. Students can join groups by entering a unique code provided by the teacher. This prevents and limits who can join the group. (Thomas, 2010) Teachers can use Edmodo to post messages and files, send links to websites, create and send assignments, send back assignment results and create polls. Edmodo allows teachers to send these to individuals, groups or everyone in the class. Student's accounts allow them to message the teacher, groups or everyone in the class, but prevents them messaging one another. By doing this, it avoids student's instant messaging each other, (Thomas, 2010) and only allows them to use Edmodo for educational purposes.
  • Anamaria R on 19 Apr 10
     
    Teachers and students can be kept up to date with the latest activity via text message and with Edmodo being accessible via mobile phones, (Edmodo, 2010) posts can be made and activity checked anytime, anywhere. Teachers are finding that by encouraging students to post comments on Edmodo they are becoming "actively engaged in classroom discussions". Since social media is second nature to students, by using websites like Edmodo, teachers are able to connect with students with "technology they already understand".(abc7, 2010) Reference: abc7. (2010). Special Segment:Techno Teaching. Retrieved April 15, 2010, from http://abclocal.go.com/wls/video?id=7268097 Edmodo. (2010). Retrieved April 15, 2010, from http://www.edmodo.com/ Thomas, C. (2010). 016 - Using Edmodo as a collaboration and communication tool. Retrieved April 14, 2010, from http://www.iprimary.co.uk/tutorial.php?tutorialID=016
Tracy Maurer

activeCollab - Project Management and Collaboration Tool - 7 views

www.activecollab.com/#about

management project collaboration net308 software online-collaboration

shared by Tracy Maurer on 05 Apr 10 - Cached
  • Tracy Maurer on 05 Apr 10
     
    ActiveCollab is a server side project management tool, which allows for collaborative work between the team, clients and contractors [1]. The software is suitable for use by a group of three or more people. Travis King describes the learning curve as fairly simple, with short descriptions on what each element does and it has a straightforward set-up system for users [2]. Main features: · Project milestones · Discussions · File sharing · Joint calendars · Time tracking · Forums Other features: · Export calendars to Outlook, iCal, or Google Calendar. · Can work from Blackberry, iPhone, or other XHTML enabled mobile device. · Client login to milestones and discussions. · Available through your own server - PHP5.0 or higher · Outright purchase, no ongoing monthly fees · Customise look · Multi-lingual Multiple projects can be created and run concurrently, and with the project milestone application, tasks within each milestone can be set in place for completion before moving on to the next milestone. Management and invoicing are seamless when sharing data, creating time logs and tasks, which are all located under the one application. Billing and payments are tracked through the time reports. This data can also be used to refine and analyse each project. The evolution of files can be tracked through time log categorising. Clients, teams and contractors can all contribute to the files without losing any relevant information, thus assisting in the streamlining of sharing, commenting and organising. Email integration also allows for notification to all collaborators regarding new projects and tasks, or upgrades on file versions. Plugins and extensions are easily integrated and customisation of the interface is simple with full source code being made available for complete customisation. This is significant for security reasons alone.
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  • Tracy Maurer on 05 Apr 10
     
    [1] activeCollab (2010) Project Management Software. Retrieved on 30th March 2010 from http://www.activecollab.com/#about [2] King, Travis (2009) Product Review: activeCollab. Retrieved on 1st April, 2010 from http://freelanceswitch.com/general/product-review-activecollab/
  • meryl olait on 05 Apr 10
     
    activeCollab is a project management & collaboration tool that can be set up on a client's server, and accessed from the local network [1]. activeCollab written in PHP, is a complete suite of applications providing invoicing, mail, file sharing, drag and drop task management, time tracking and the ability to set customised roles and permissions for users [1]. activeCollab's wide range of applications are extendible and customisable with import and export functions for updates and reports [1]. 'The Web Squeeze' gives activeCollab a score of 4.5 out of 5 and says, 'It is a true lifesaver to a busy designer who needs a good management tool.' [3]. activeCollab started life as a free open source project but in 2006 it re-emerged as a fee based product [3]. Corporate and small business licences are attractively priced [1]. Similar products include Basecamp [4], Teambox [5] and Projectmanager.com [6]. Basecamp offers the same application functionality for the high-end of the market with their own server and storage solution at substantially higher fees [4]. Teambox is an open source product built with Ruby on Rails but it does not appear to have an active nor a strong support base [5]. Projectmanager.com has an attractive dashboard interface and like Basecamp its online provisioning & storage is reflected in their higher subscription fees [6]. 'The Web Squeeze' review and the '5thirtyone' review recommend the activeCollab as a relevant, useful project management & collaboration tool for providing good value to clients who can install their product on a reliable server [2][7]. ------------- see References below
  • meryl olait on 05 Apr 10
     
    References [1] A51 d.o.o. (n.d.). 'activeCollab - Project Management and Collaboration Tool'. Retrieved April 5, 2010 from http://www.activecollab.com/ [2] Haug, J. (2008). 'ActiveCollab Review'. The Web Squeeze. Retrieved April 5, 2010 from http://www.thewebsqueeze.com/product-and-software-reviews/activecollab-review.html [3] A51 d.o.o. (2008). 'About A51'. Retrieved April 5, 2010 from http://www.a51dev.com/about [4] 37signals. (2010). 'Project management, collaboration, and task software: Basecamp'. Retrieved April 6, 2010 from http://basecamphq.com/ [5] Teambox. (n.d.). 'Teambox | Project collaboration'. Retrieved April 6, 2010 from http://www.teambox.com/ [6] Project Manager Online Ltd. (2010). 'Project Management Software Online: Project Manager.com'. Retrieved April 6, 2010 from http://projectmanager.com/ [7] Punsalan, D. (20060. 'activeCollab project management'. 5ThirtyOne. Retrieved April 6, 2010 from http://5thirtyone.com/archives/467
louwnaw

Salesforce.com for CRM - 2 views

www.salesforce.com/au

net308 CRM

shared by louwnaw on 02 Apr 10 - Cached
  • louwnaw on 02 Apr 10
     
    Salesforce http://www.salesforce.com/au/ Salesforce.com is a sales and service, customer relationship management (CRM), cloud computing operation. To date, 72,500 Companies have made Salesforce Sales Cloud, Australia's most-popular collaborative sales application. Some corporate customers are: BlueScope Steel, Crocs, Langdon Ingredients, Mission Australia, Australian air Express and many more. Features of the application: Accounts and contracts: An abridged customer overview. Marketing and Leads: Manage multichannel campaigns and turn prospects into sales. Opportunities and Quotes: Real time quote, product tracking, sales process, schedule automatic email reminders to keep teams up to date. Approvals and workflow: Eliminate redundant tasks, modify workflow, respond to order requests, define, administer and analyse territories and alter boundaries easily. Email and productivity: Synchronise or embed Salesforce with Microsoft Outlook, Lotus Notes, Google Apps, Microsoft word and Excel address book, calendar and email. Personalize email with templates. Genius: Share best practices, sales tools, supporting material, case studies, and similar deals from mentors. Content Library: Integrated content library with web features like tagging, search and ranking, find the latest presentations and information and marketing tools. Analytics and Forecasting: Dashboard graphics to display performance indicators at a glance. Generate reports and forecasting from valid data. Partners: Collaborate with partners in real time, sharing leads, opportunities and tasks towards greater loyalty. Mobile: Salesforce comes with free Mobile Lite or upgrade to the full version. Get instant access to vital information and dashboards. Service Cloud: The platform for modern customer service. Service cloud is a Call centre, a customer portal, integrates with Twitter and Fac
  • anonymous on 03 Apr 10
     
    Cloud computing and businesses seems to be a perfect match. With a report found on Sales Force's website, Predicts 2010: Customer Service Meets Social CRM (Maoz, Jacobs, Davies, & Thompson, 2009), finds that tapping into social networks improve marketing, sales and service processes; when planning social networking projects, consideration about the dominant social networking sites needs to be addressed; and by 2011, all customers will be able to perform their own self-service functions on CRM packages. The report Predicts 2010: Customer Service Meets Social CRM relates to what louwnaw (2010) comments on about social networking integration: "Service Cloud: The platform for modern customer service. Service cloud is a Call centre, a customer portal, integrates with Twitter and Facebook." To in enhance productivity, Sales Force also allows itself to integrate into other products (louwnaw, 2010). Being a cloud service means that it can be accessed by anyone with an internet connection, and as Sales Force promote, no software to be installed. As "it all runs online, in the cloud, you avoid the expense of infrastructure and headaches of software." (Sales Force, 2010c). The real time chat feature allows for any user to communicate and collaborate with one other, encouraging dynamic interactions between people and groups (Sales Force, 2010a). With a great deal of success stories, it is not hard to see why so many companies have chosen this product (Sales Force, 2010b). louwnaw (2010). Salesforce.com Australia Retrieved April 3, 2010, from http://groups.diigo.com/group/net-308-at-oua Maoz, M., Jacobs, J., Davies, J., & Thompson, E. (2009). Predicts 2010: Customer Service Meets Social CRM. Retrieved from http://pointonemedia.com/app/portal/mm/customerservice-meets-social-crm.pdf Sales Force (2010a). Chatter Retrieved April 3, 2010, from http://www.salesforce.com/au/chatter/ Sales Force (2010b). Customers Retrieved April 3, 2010, from http://www.
  • louwnaw on 03 Apr 10
     
    Twitter has a more open platform than Facebook and present opportunities for businesses to tap into the online conversations of their customers and initiate micro-interactions with them. (Schindholzer, B 2009) David Markus from Smartcompany .com says functionality, ease of use, stability, price, support, level of integration with other tools and security for cloud computing are the criteria to evaluate web-based collaboration technologies on. Countless case studies confirm that Salesforce.com meet these criteria. Reference Sales Cloud Features Datasheet.( 2010) Retrieved on 1/4/2010 from: http://www.customer-experience-labs.com/2009/06/11/five-use-cases-to-leverage-twitter-for-your-business/ Markus, D.(2010)Retrieved on 30/3/2010 from: http://www.smartcompany.com.au/
Jill Perry

Backpack (37 Signals - 10 views

backpackit.com/

online management tool

shared by Jill Perry on 01 Apr 10 - Cached
  • Jill Perry on 01 Apr 10
     
    Backpack by 37 Signals. Backpack is a product created by 37 signals which allows the user to store information, documents, discussion and schedules with your workforce in a secure online environment which is accessible all the time. 37 Signals states that "Over 3 million people use our web-based apps to get things done the simple way." One of the features of Backpack is its interaction with email. When file attachments are sent to Backpack they automatically update on your pages. The backpack pricing plan allows you to start out small and upgrade your package when your business grows. This allows flexibility in the pricing system to suit your business needs at any given time. Backpack can also work with other applications like Google Calendar and a variety of other devices such as iphone apps, third party desktops and widgets. The Backpack accounts are protected with password protection with SSL security that ensures your information is safe at all times. Backpack capabilities are described by Gomez de la Torre as follows "1. Important scheduling information 2. Shared and easily modifiable check list of things to do 3. Personal knowledge and experience of prior dealings with clients 4. Identification of files necessary for the meeting 5. Repository for other tacit knowledge" Backpack creates a powerful user interface which allows workers to be in touch and informed whether they are office based or mobile. Backpack has been reviewed by a number of sources some of which can be perused in the reference section. Richard Cobbett from Pc Plus sums up Backpack as "Backpack allows you to manage all your data across multiple PC's with ease. Backpack is hands-down the most flexible of the online organisation tools, and it just keeps evolving. " Further information can be found about Backpack at http://backpackit.com/
  • Jill Perry on 01 Apr 10
     
    References: Cobbett, R. (2009, March 3). 37signals Backpack review from TechRadar UK's expert reviews of Other software. TechRadar UK | Technology News And Reviews. Retrieved March 31, 2010, from http://www.techradar.com/reviews/pc-mac/software/utilities/other-software/37signals-backpack-34109/review De la Torre, V. G. (2005, December 8). Knowledge Management Systems Research Paper: Knowledge Management Systems and Web 2.0 Tools & Technologies. The University of Texas at Austin School of Information. Retrieved April 1, 2010, from www.ischool.utexas.edu/~i385q/archive/gomez_web2.0.pdf Intranet, Group Calendar, Small Business Organizer: Backpack. (n.d.). Intranet, Group Calendar, Small Business Organizer: Backpack. Retrieved March 31, 2010, from http://backpackit.com/ Kelly, W. (2007, July 1). PC Today Article - 37signals Backpack . PC Today - Your Mobile Computing and Wireless Authority. Retrieved March 31, 2010, from http://www.pctoday.com/Editorial/article.asp?article=articles/2007/t0507/24t07/24t07.asp&guid= Schmidt, A. (2006). PRODUCT PIPELINE.. Net Connect, 131, 18-19. Retrieved April 1, 2010, from the Business Source Premier database.
  • anonymous on 01 Apr 10
     
    Backpack is quite similar to Microsoft's SharePoint Services in that it allows for files to be uploaded and shared in the one place; allows the sharing of information and calendar events (Backpack, 2010a). As Backup is hosted online and offsite, stress can be alleviated in the event of fire or theft. SharePoint on the other hand is stored on internal servers hosted by the business. This may incur an expensive fail safe back-up plan. It seems that Backup is more user friendly than SharePoint and will work well in an online collaboration environment. Both SharePoint and Backup allow for allow for a whole range of third party extras and add-ons (Backpack, 2010b; SharePoint Solutions, 2010). This allows businesses to customise their intranet and use the tools that work for them. 37signals, the company behind Backup, also design other products that help businesses achieve their goals, these include: Highrise, Basecamp and Campfire (37signals, 2010). Although 37signals offers that Backpack has the ability to add-in extras, they do not however take any responsibility in the event that something goes wrong. "Note: These apps and integrations are not endorsed or tested by 37signals. 37signals does not assume responsibility or liability for any issues caused by the use of third party products." (Backpack, 2010b). More importantly, solutions that allow users to read, reflect and collaborate also take more time than a conventional face-to-face meeting/ discussion. "Computer-Mediated Communication not only takes longer than a face-to-face communication, but they produce more ideas and produce greater opportunity for each person to participate." (Bordia, 1997, p99) This can be said for all solutions that offer users time to "think" on events that they have been asked to collaborate on. 37signals (2010). 37signals Retrieved April 1, 2010, from http://37signals.com/ Backpack (2010a). Backpack Retrieved April 1, 2010, from http://backpackit.com/ B
blue puffle

Collaboration software|online collaboration tool|online software tool | Collaber - 5 views

www.collaber.com

net308 online collaboration tool project management

shared by blue puffle on 31 Mar 10 - Cached
  • blue puffle on 11 Apr 10
     
    Collaber is a virtual office that holds user information secure on a dedicated server, working on both Intranets and Extranets. The multi-platform (such as Windows, Linux and Mac) project management software allows for communication and sharing of data in a password-protected online environment. Educational institutions can benefit by creating virtual classrooms with file sharing and live interaction utilising the attractive graphics. First-time users immediately gain an understanding of available features by viewing the short video tutorials available on every feature, further enhancing the overall perception of ease of use. A demo page is also available to work through the complete process of engaging online collaboration with Collaber [1]. Collaber' features will soon include online account management for mobiles [1]. Editors are context sensitive with wizards improving file and picture sharing. Discussions and Chat tools features a time line and instant messaging with attachments. A review by Business Hacks [4] points out the value of the quantity of services Collaber offers its users and also mention the quality of interactive visuals used to enhance the user' experience of the software. Features include [1]: * Searchable contacts with changeable status and profile * Instant messaging with file and picture sharing * Drag and drop functionality to share files and folders * Task management tools to assign tasks to members and track progress * Application tool designer * Discussions, Wiki's and polls
  • blue puffle on 11 Apr 10
     
    A review by PR-inside.com [3] of Collaber' features view the highlights as: * Web version with unified account * Multi calendar with similar functionality to Google App's Calendar * Improved HTML editor * Keyboard short cuts * Advanced alerts and support * Compatibility with web applications, especially attractive to application store developers * New filters enabling items found by tags, date, members, status and more References: [1] Collaber (2007). Retrieved April 11, 2010 from http://www.collaber.com [2] SoftSea (n.d.). 'Online Project Management'. Retrieved April 11, 2010 from http://www.softsea.com/review/Collaber.html [3] PR-inside (2007). 'Web based multi-platform collaboration software released'. Retrieved April 11, 2010 from http://www.pr-inside.com/print1414291.htm [4] BNet insight (2009). 'Collaborate in an online share workspace with Collaber'. Retrieved April 11, 2010 from http://blogs.bnet.com/businesstips/?p=3648
Christopher Clarke

GoToMeeting - 7 views

gotomeeting.com

online meeting netmeeting voip remote assistance service web-conferencing

shared by Christopher Clarke on 05 Apr 10 - No Cached
  • Christopher Clarke on 05 Apr 10
     
    GoToMeeting is a service from Citrix that facilitates online meetings between multiple people. The service not only allows for audio chat, but also desktop/screen and file sharing (Citrix, 2010). The service supports up to 15 concurrent users in a single meeting. Similar services are available for larger presentations in the form of GoToWebinar and GoToTraining allowing for 100-1000 and 25-200 users respectively depending on the level of service subscribed. At the conclusion of a meeting, GoToMeeting offers the ability to see who attended the meeting and who did not. To protect the security of its subscribers, GoToMeeting and Citrix's other GoTo products use 128-bit AES (Advanced Encryption Standard) end-to-end encryption (Citrix, 2010). This ensures that all communication is only seen by the intended recipients. AES encryption is a proven encryption algorithm and the cipher approved by the NSA (an American intelligence agency) for storing information up to the SECRET level (and TOP SECRET if a 192-bit or 256-bit key is used) (CNSS Secretariat, 2003). GoToMeeting has several competitors. The main competitors appear to be Cisco WebEx and Microsoft SharedView (successor to NetMeeting). However, competition also exists with combinations of free tools that fill the same need once combined. For example, Skype coupled with TeamViewer could be used to accomplish much the same task although not nearly as easy to use in the screen sharing combined with audio conferencing aspect. Citrix. (2010). Features. Retrieved April 12, 2010, from GoToMeeting: http://www.gotomeeting.com/fec/online_collaboration Citrix. (2010). Security & Reliability. Retrieved April 13, 2010, from GoToMeeting: http://www.gotomeeting.com/fec/secure_web_conferencing CNSS Secretariat. (2003,
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  • Liz Power on 12 Apr 10
     
    GotoMeeting is a tool which delivers online meetings and webinars. Viewers can watch from anywhere as long as they have access to a computer with internet. There are both meetings and webinars which both provide meeting organizers with the ability to share applications or documents in real time [1]. There is also the ability to record meetings and/or webinars for viewers to watch at their own leisure. GotoMeeting software is for small groups who can all contribute to the meeting as if they were in the one room. Users can either dial in or use voip depending on their requirements. GotoWebinar is ideal for one presenter interacting with up to 1,000 people at one time. The attendees are able to communicate with the presenter via instant chat messages. It is also possible to engage the users by running polls, having a Q&A session at the end of the webinar. There are a few competitors in this market with Webex being a major competitor. Most of the applications are similar with a few variables depending on the price. One thing that gives GoToMeeting the edge is the price at approx $500 per month for unlimited webinars for up to 1,000 attendees [2]. In comparing GotoMeeting and Wimba's Live Classroom (another competitor in the market), Flatley (2006)[3] favoured GoToMeeting as the "easiest to use" with students catching on quickly with no guidance. In keeping up with current trends, Citrix have announced its GoToMeeting App for iPad which is available in the App Store [4]. This makes GotoMeeting more accessible which creates a more productive work environment. References [1] GoToWebinar: Features. Retrieved 14 April 2010 from http://www.gotomeeting.com/fec/webinar/internet_conference [2] Flat-Rate Pricing. Retrieved 14 April 2010 from http://www.gotomeeting.com/fec/webinar/gotowebinar_pricing [3] Flatley, M., E. (2007). Teaching the Virtual Presentation. Business Communication Quarterly 2007; 70; 301. Retrieved 14 April 2010 from http://bcq.sagepub.com.dbg
  • Anamaria R on 18 Apr 10
     
    GoToMeeting is a "popular online meeting application" (Ramachandran & Beeram, 2009) that is used to "collaborate online, give presentations and for online training." (Ramachandran & Beeram, 2009) This easy-to-use application allows collaborating with anyone, anywhere, saving businesses time and money particularly with traveling expenses. (Business Wire, 2009) GoToMeeting is used by small and large businesses; with the ability to "host an online meeting with up to 15 people". (Online Meetings, 2010) For $US49 a month and an Internet connection, it can be operated on Mac or PC, and now on the iPad. An App for the iPad was created, due to the "need for more mobility in our work styles." (Citrix Online, 2010) This creates more opportunity to collaborate remotely, without the need to be in the office. Online meetings can begin with a simple click of a button. Members can be invited to join by phone or a link in an email or instant message. (How It Works, 2010) Members can join quickly and start collaborating, using their computers microphone and speakers or by calling in via telephone. (Ramachandran & Beeram, 2009) Some feature of GoToMeeting are listed below: * Display presenters screen - The presenters screen is shown, displaying the desktop, an application or document. The presenter can change the screen shown to view another members screen. This helps members visualize. * Drawing tools - encouraging interactive collaboration. Highlighting and drawing using the pen, highlighter, arrow or spotlight tool * Record Meetings - meeting can be reviewed at a later date. Recording can be posted on the company website for other employees to listen to. * Mouse and keyboard controls - can be given to other members in the meeting, allowing members to collaborate.
  • Anamaria R on 19 Apr 10
     
    * Security features - Creating a safe and secure environment. "SSL-encrypted Web site, End-to-end 128-bit AES encryption, Automatic inactivity time-out" (Security & Reliability, 2010) GoToMeeting is a quick and simple meeting tool that is effective for small and large businesses and allows employees to collaborate with each other on a daily basis. Reference: Business Wire. (2009). Retrieved April 17, 2010, from http://www.gotomeeting.com/fec/images/pdf/caseStudies/GoToMeeting_GoToWebinar_cs_Business_Wire.pdf Citrix Online Launches GoToMeeting App for iPad. (2010). Retrieved April 17, 2010, from http://www.citrixonline.com/pr/pressRelease.tmpl?FileID=040210& SourceTemplate=expertcity%2Fpr%2FpressReleases.tmpl How It Works. (2010). Retrieved April 16, 2010, from http://www.gotomeeting.com/fec/web_meeting Online Meetings Made Easy. (2010). Retrieved April 16, 2010, from http://www.gotomeeting.com/fec/online_meeting Ramachandran, K. & Beeram, S. (2009). Supporting Enterprise-Grade Audio Conferencing on the Internet. Lecture Notes In Computer Science, 5448(2009), 143-152. Retrieved April 16, from SpringerLink database. Security & Reliability. (2010). Retrieved April 16, 2010, from http://www.gotomeeting.com/fec/secure_web_conferencing
Jacqui Harry

LinkedIn - Business Networking Tool - 4 views

www.linkedin.com

net308 online-collaboration tool network professional profile

shared by Jacqui Harry on 10 Apr 10 - Cached
  • Jacqui Harry on 10 Apr 10
     
    LinkedIn is an interconnected network of experienced professionals and attracts and retains regular visitors from around the world [1], you can find, be introduced to, and collaborate with qualified professionals that can assist you to accomplish your goals. Successful organizations recognize the immense value of integrating their client-facing operations and internally-focused, department-centric views are discarded in favor of processes toward information-sharing, collaborate on projects, gather data, share and solve problems. [2] This type of collaborative profile networking results in greater business opportunities and generates insights from talents and knowledge from outside the organization. This, in turn allows organisations to recruit from the best talent. LinkedIn Groups [3] offer communities of professionals based on common interest, experience, affiliation, and goals. Stay in touch with organizations, schools, and companies that you are and were a part of, network with professionals with similar interests and goals, and collaborate in a professional community online.
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  • Jacqui Harry on 12 Apr 10
     
    References: [1] LinkedIn available from www.linkedIn.com [2] Bell, G. (2009) "Building Social Web Applications" retrieved on 11th April 2010, available from:www.googlebooks.com
  • Liz Barrett on 13 Apr 10
     
    In today's competitive communications age, it is not enough to simply inform clients, or potential clients, of what your business has to offer - it should also be about engaging them and listening to what they want and understand how they think. Success in business stems from gaining this type of competitive advantage and one way of differentiating themselves from the competition is to encourage their professionals to use a professional networking (or social media) tool such as LinkedIn. [1] LinkedIn's profile feature not only allows professionals to build a rapport with like-minded individuals but also creates an opportunity to expand their network especially if they belong to one of the many LinkedIn Groups. Being part of such a network also provides an avenue for knowledge sharing between professionals and feedback on service providers in the industry. Incorporate this type of collaboration tool to boost marketing as well as professional development for employees. [2] It is important that employees understand the company's core message and its purpose for using such an application, and this can best be achieved by creating social media guidelines. A recent article by Daniel Burrus (2010) suggests the following points could be used as a guide: [3] * Build trust * Transparency * Be direct * Self-edit * Responsibility * Professionalism * Privacy * Obey the rules Since LinkedIn was launched in 2003, it has attracted over 60 million users and recently LinkedIn became accessible on the BlackBerry. This dynamic combination, as well as ease of navigation, has proved a success within the corporate world where professionals can easily search for and access their contact's portolio. [4] ....continued in post below...
  • Liz Barrett on 18 Apr 10
     
    ...continued from post above.... Why does LinkedIn work so well for individuals? Network theorists such as Mark Granovetter and Albert-Laszlo Barabasi believe that professionals tend to network outside their usual group of friends when looking for career opportunities and usually belong to more than one network. [5] According to Pamela Rutledge, Ph.D. "this creates a connection that is psychologically more comfortable and conducive to a positive interaction. Call it transitive trust. The reciprocity and shared community of online networks builds a sense of camaraderie and trust between members and provides an element of emotional support". [5]
  • Liz Barrett on 18 Apr 10
     
    References: [1] Butow, E. & Taylor, K. (2008). 'How to succeed in business using LinedIn'. Amacom. Retrieved from URL: http://www.amacombooks.org/book.cfm?isbn=9780814410745&page=ReviewQuotes [2] 'Why LinkedIn? My Top Ten Reasons'. Powerful CMS. Retrieved from URL: http://www.powerfulcms.com/blog/0912/why-linkedin-my-top-ten-reasons [3] Burrus, D. (2010). 'Create Social Media Guidelines To Reach Your Customer'. Agency Sales, 40(3), 40-41,43-44. Retrieved from ABI/INFORM Global. (Document ID: 1991048841) URL: http://proquest.umi.com.dbgw.lis.curtin.edu.au/pqdweb?did=1991048841&sid=8&Fmt=6&clientId=22212&RQT=309&VName=PQD [4] 'LinkedIn Corporation; LinkedIn Expands Mobile Offerings With Global Release of Application for BlackBerry'. (2010, April). Computer Weekly News,238. Retrieved from ProQuest Computing. (Document ID: 2003639421) from URL: http://proquest.umi.com.dbgw.lis.curtin.edu.au/pqdweb?index=1&did=2003639421&SrchMode=2&sid=2&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1271143698&clientId=22212 [5] Rutledge, P. Ph.D (2009). 'Why LinkedIn Works'. Positively Media: How we connect and thrive through emerging technologies. Psychology Today. Retrieved from URL: http://www.psychologytoday.com/blog/positively-media/200903/why-linkedin-works-the-strength-weak-ties
Narelle Absolom

Microsoft Office Communicator - 7 views

office.microsoft.com/...default.aspx

net308 instant-messaging communications

shared by Narelle Absolom on 10 Apr 10 - Cached
  • Narelle Absolom on 10 Apr 10
     
    Microsoft Office Communicator (OC) is the replacement for Microsoft's previous instant messaging client, Windows Messenger. OC has been expanded to incorporate a larger range of communication capabilities than its predecessor. OC is a unified communications tool that integrates instant messaging and chat with voice and video, and enables sharing of desktops for collaborative work. It also integrates with Microsoft Office programs [1]. The software can be extended into the enterprise environment by linking in with Microsoft Office Communications Server (OCS) and many mobile devices support instant messaging functionality through OC, for example, the popular Blackberry devices [2]. To get the most out of OC, IP phones should be utilised along with web cams; there are a range of IP phones to choose from [3]. OC has received praise over their VoIP services [4] and have conducted a large amount of research and development into their proprietary IP phone [5]. A disadvantage of any VoIP service is the absolute dependence on network availability - without LAN service, the IP phones do not work. OC runs in real time and does not require a virtual private network (VPN), allowing you access through internet-enabled devices or PCs [6]. This constitutes a significant cost saving, particularly if your company conducts business via long distance teleconferencing or videoconferencing services. Essentially, OC is a method of "streamlining" all communication needs into one integrated application [6]. This can prove useful for team collaboration and online meetings particularly for members who are geographically separate. Other business benefits include the Presence feature and a comprehensive audit history. Presence allows you to quickly see if someone is out of the office, on a call, or otherwise busy. This feature works off Outlook calendars and IP phone status and is similar to the statuses of Windows Messenger denoting "away", "busy" etc and has the
  • Narelle Absolom on 10 Apr 10
     
    added benefit of integrating directly with Outlook (e.g. if you create a new email message, there will be a presence indicator next to the recipients' name(s))[7]. For auditing purposes, all communication history is recorded in the form of audit logs of calls and IM sessions. This is important for appropriate recordkeeping of business records. References [1] Microsoft. (2010). Microsoft Office Communicator 2007 R2 Product Overview. Retrieved April 10, 2010, from http://office.microsoft.com/en-au/communicator/HA102037151033.aspx [2] Blackberry. (2010). BlackBerry Instant Messaging for Microsoft Office Live Communications Server 2005. Retrieved April 10, 2010, from http://na.blackberry.com/eng/services/server/exchange/office_communicator.jsp [3] Microsoft. (2010). Phones and Devices Optimized for Microsoft Office Communicator. Retrieved April 10, 2010, from http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx [4] Poe, R. (2007). Microsoft's Office Communicator Blows Away IP Phones. VoIP-News. Retrieved April 10, 2010, from http://www.voip-news.com/feature/microsoft-voip-high-grade-030807/ [5] Microsoft. (2010). Device Highlight: Polycom® CX300. Office Communicator Team Blog. Retrieved April 10, 2010, from http://communicatorteam.com/archive/2010/03/03/978.aspx [6] Microsoft. (2010). Microsoft Office Communicator 2007 Datasheet. Retrieved April 10, 2010, from http://www.microsoft.com/downloads/details.aspx?FamilyID=6306ae9c-6ede-4908-800f-256a75bebc75&displaylang=en [7] Howorth, R. (2007). Office Communicator 2007. ZDNet.co.uk. Retrieved April 10, 2010, from http://www.zdnet.co.uk/reviews/communication-and-collaboration/2007/10/16/office-communicator-2007-39290042/
Liz Power

WiseHive - 3 views

www.wizehive.com

net308 online-collaboration collaboration tool online

shared by Liz Power on 12 Apr 10 - Cached
  • Liz Power on 12 Apr 10
     
    WizeHive is a collaboration platform which allows groups to share all sorts of information. Tools such as notes, calendars, files, tasks can be shared via email or within WizeHive. Workflow tools, form builder tools enable collaboration around business processes [1] Users are able to share videos, images and files by adding people to workspaces. Workspaces can be customized with corporate colours and logos and it is easily accessible via a browser with integrated email. There is also an integrated email where you can send files and notes via email to your WizeHive workspace for others to view [2]. It is ideal for project management where users are able to organize ideas and tasks for projects. Users are able to communicate and keep up to date with activities in real time as detailed in AppVita's (2009) review. Keeping track of conversations between users and managing communication is another useful function of this application. WizeHive is a free service for personal use and up to US$39 per month for the premium edition. A review from Tea (2009) highlights the ease with which users can contribute to WizeHive and the simple, uncluttered interface. Tea (2009) also emphasizes the crowded online collaboration tools market with the number increasing however with WizeHive's simplicity and powerful features makes it an option to consider. References [1] Organise and Share Information. Retrieved 12 April 2010 from http://www.wizehive.com/features/ [2] WizeHive: Collaborate Online. Retrieved 12 April 2010 from http://www.appvita.com/2009/06/27/wizehive-collaborate-online/ [3] Tea, K. (2009). Simple But Powerful - The Buzz That Drives WizeHive. Retrieved 13 April 2010 from http://www.web2andmore.net/2009/08/01/simple-but-powerful-the-buzz-that-drives-wizehive/
  • Tracy Maurer on 14 Apr 10
     
    Wizehive - Online Collaboration and Organisational Tool Wizehive is an online collaborative and organisational tool that can be set up to track multiple tasks, activities and deadlines through the sharing of notes, files, and ideas within an individually tabbed workspace interface. It is an interactive application that can be accessed not only from your computer browser, but also through any email, a desktop client, or mobile communication device [1a]. Projects are divided into individual workspaces according to the teams that are working on them and/or the client. Each individual workspace displays as a tabbed file system with the follow categories and functions [1b]: 1. Recent Activity - set chronologically and in real time. o Displays feeds on all activities from all team members. o Instant reply can be facilitated o Notes, ideas and messages are shared between the team here o It can include text, graphics, links or uploaded files. o Information on this page can also be categorised to keep track of specific threads and ideas. 2. Files o Allows uploading, storing and sharing of files o Supports multiple file formats 3. Tasks o Displays all tasks connected to the project. o It identifies who is responsible for each task. o Records the status of each task. 4. Calendar o The calendar is integrated with the task system and identifies key target dates for each project. The application can also allow you to view all activities across all projects in one frame through the 'All' tab. The success of Wizehive was recently manifest within the use of its platform by TechCrunch to determine the top 50 applicants for the, "best new technologies of the year" [2]. CEO of TechCrunch, Heather Harde, stated that its, "…ability to easily collect ratings, make notes, and work collaboratively was fantastic".
  • Tracy Maurer on 14 Apr 10
     
    References: [1a] Wizehive (2010) Organize and Share Informaiton. Retrieved on 14th April 2010 from http://www.wizehive.com/features/ [1b] Wizehive (2010) Organize and Share Information. Video. Retrieved on 14th April 2010 from http://www.wizehive.com/features/ [2] Wizehive (2010) TechCrunch50. Retrieved on 14th April 2010 from http://applicants.wizehive.com/applicant/success-stories/techcrunch50.html
Narelle Absolom

Jive SBS - 2 views

www.jivesoftware.com/products

net308 online-collaboration social-networking

shared by Narelle Absolom on 11 Apr 10 - Cached
  • Narelle Absolom on 11 Apr 10
     
    Jive SBS (Social Business Software) is a community building application, formerly known as Clearspace. It is specifically suited for medium to large organisations and boasts that it is "built for the enterprise" [1]. The application allows you to build communities for employees, the public (or both) [2]. Looking primarily at the Employee Community product, we are offered a powerful social networking tool that connects employees for the purpose of online collaboration. Employees can have detailed profiles and connections to "foster teamwork". At a glance information is also provided about online status, allowing employees to quickly see who is available for meetings etc. The profile information facilitates simple creation of organisation charts and groups for projects, teams, sections etc [3]. Features include discussions, collaborative documents, a configurable homepage dashboard, blogs, polls, bookmarks, categories, status updates, access control, private storage, mobile device support, project management tools (milestones, tasks, and calendars), search engine optimisation, and a range of other rich features [4]. Search and tag capabilities are worthy of note. The software supports tagging like most popular applications; however all content is included in search results (blog entries, discussion posts, annotations etc). This means that nothing is missed when undertaking a site search. Jive SBS has been considered a leader by Gartner in corporate social software [5] and a range of IT based experts have given encouraging reviews [6] [7]. Jive considers itself "robust, [and] enterprise tested" due to its 8 year maturity and the successful hosting of public sites with in excess of 80 million views/month, and employee communities comprising 20,000+ active users [4].
  • ...1 more comment...
  • Narelle Absolom on 11 Apr 10
     
    There are three pricing tiers varying on the level of features, type of hosting and maximum number of users required. Entry level is 1000 (max.) users at $3 per user per month. Free demos are available to allow you to try before you buy [8]. Jive SBS appears to be particularly useful for networking and information sharing in the corporate environment, however it is important to consider reliability and uptime of any product that is hosted entirely under the control of an external provider [9]. References [1] Jive Software. (2010). About. Retrieved April 11, 2010, from http://www.jivesoftware.com/about [2] Jive Software. (2010). Products. Retrieved April 11, 2010, from http://www.jivesoftware.com/products [3] Jive Software. (2010). Enterprise collaboration and communication. Retrieved April 11, 2010, from http://www.jivesoftware.com/products/employee-community [4] Jive Software. (2010). The Jive SBS Foundation. Retrieved April 11, 2010, from http://www.jivesoftware.com/products/technology [5] Jive Software. (2010). Magic Quadrant for Social Software in the Workplace. Retrieved April 11, 2010, from http://resources.jivesoftware.com/content/promo_reg_gartner-mq-workforce-2009 [6] Live Enterprise. (2009). Social Software leaders: Jive, SocialText and NewsGator. Retrieved April 11, 2010, from http://www.liventerprise.com/tool/Jive_SBS/
  • Narelle Absolom on 11 Apr 10
     
    [7] Fontana, J. (2009). Jive refines corporate social networking tools. InfoWorld. Retrieved April 11, 2010, from http://www.infoworld.com/d/developer-world/jive-refines-corporate-social-networking-tools-893 [8] Jive Software. (2010). Get up and running with Jive Social Business Software. Retrieved April 11, 2010, from http://www.jivesoftware.com/products/how-to-buy [9] Marks, O. (2009). All that Jive: Putting the 'social' into business software. ZDNet. Retrieved April 11, 2010, from http://blogs.zdnet.com/collaboration/?p=388
  • Ellen Summers on 18 Apr 10
     
    Jive SBS was built for business and is the largest and fastest Social Business Software (SBS) in the world [1]. It brings together collaboration software, community software and social networking tools and enables organisations to connect with either employee's or customers or both [1]. When Jive SBS were looking to extend their leadership in the enterprise market with a new leadership strategy [2]. They went to 62 companies to find out what their business objectives were and how they use social software within their organisation. They found there were four main areas of focus; employee engagement, innovation, marketing/sales, market engagement, government and support [2][3]. With this information they redesigned their software [2]. On April 14, 2010, Jive SBS announced its next generation of the Jive Market Engagement solution product. Jive SBS aquired Filtrbox earlier in the year and has now integrated the technology into its product [4][5]. Filtrbox is a social media monitoring software, and Jive is the first company to combine it with collaborative SBS [5]. With the Market Engagment product a business can monitor and highlight people, conversations and brands influencing your product or service. Users are able to personalise a dashboard for their organisation so that you can configure topics, competitors, or product lines and employ filtering options. The learnings made through the software can be shared among the organisation by publishing findings onto an observation wall [5]. This becomes a central point of collaboration where others in the organisation can post their comments or feedback [5]. [1] Jive SBS (2010). Jive SBS 4.0. Retrieved 19 April, 2010, from http://www.jivesoftware.com/products [2] Mosher, B. (2009). Next for the Enterprise: Social Networking Suites. Retrieved 19 April, 2010, from http://www.cmswire.com/cms/enterprise-20/next-for-the-enterprise-social-business-software-suites-004077.php [3] Jive SBS (2010). Social Business Acc
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