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Yoshihiro Kanno

Multiple Properties, Multiple Flags: Texas Western Uses Cloud BI to Automate Data Gathering, Analysis and Reporting for 53 Hotels - 0 views

www.hospitalitynet.org/...4056361.html

shared by Yoshihiro Kanno on 16 Jun 12 - No Cached
  • Texas Western began evaluating a cloud-based business intelligence system to take a load off its accounting staff by automating its property data gathering and reporting. The effort paid off – and produced some surprising results.
  • The company"s hotel software requirements included automatic downloading of property performance metrics from its Hilton OnQ and Marriott PMSes daily, as well as merging the data with labor numbers, Smith Travel Research output, and a variety of other information from TW"s corporate accounting system.
  • Texas Western selected Aptech Computer Systems, Inc. and implemented its Execuvue® hospitality Business Intelligence (BI) solution. Aptech built TW"s data warehouse and worked with Marriott and Hilton to identify, gather the data, and create the report formats TW needed for better performance management
  • ...3 more annotations...
  • Texas Western"s BI system automatically collects and combines data from its 53 properties with ten flags, performs performance analysis and multi-property roll ups and comparisons, generates daily revenue and flash reports, and emails property specific reports to the appropriate managers.
  • Aptech offered to host our system at its secure data center in Pittsburgh and this has taken all system responsibility off our hands. They handle our data security, backups, and system maintenance so we can run our hotel company."
  • Our BI reports are mobile optimized so our executives can monitor performance anywhere." Smith added that some TW managers like to review reports on their iPads and he can track operations from his iPhone as needed.
  • Yoshihiro Kanno on 16 Jun 12
     
    This article is about a decision made by Texas Western, Hotel Management Company, to introduce Cloud-Based Business Intelligent system. According to the interviews with the company executives, this investment is really paying off. This system has taken system responsibility off their hands and allowed them to cut labor costs which were used to prepare daily revenue reports or spread sheets. Mobile access to all the information also appears to be a useful feature offered by Cloud-based system. 
haelidenton

Hotel Industry Embraces Green Revolution - 0 views

www.entrepreneur.com/...201838

shared by haelidenton on 17 Jan 12 - No Cached
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records."
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • ...19 more annotations...
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records."
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records.
  • The green economic revolution is impacting the $90 billion U.S. hotel industry
  • the hotel's adoption of native gardening also gives guests a compelling reason to eat at the hotel and accounts for 15 percent of hotel guests' revenue stream.
  • Cost-competitive advantage . Saving green by going green is where most of today's business focus is directed. In these recessionary times, going green can make the difference in being able to compete on price.
  • Green revenue growth . This is where the green economic revolution is heading, growing revenue by going green. This is a multi-trillion-dollar global opportunity for building or cementing customer loyalty as consumers focus increasingly upon sustainability and wellness.
  • Green entrepreneurship . In every economic revolution, there is opportunity for the entrepreneur as the traditional big players struggle to adopt their legacy systems and business practices. Customers are looking for businesses that offer fresh solutions that support their quest for "going green."
  • The green economic revolution is impacting the $90 billion U.S. hotel industry
  • Food grown in the hotel's native garden provides hotel guests with a healthy dining experience. In fact, the hotel's adoption of native gardening also gives guests a compelling reason to eat at the hotel and accounts for 15 percent of hotel guests' revenue stream. According to a recent report published by the Green Hotels Association, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records
  • Ruth James on 17 Jan 12
     
    The Hotel Industry and its vendors are acknowledging and taking a keen revenue advantage, because their customers are supporting a green environment focus. This green economic revolution has impacted the $90 billion dollar Hotel industry. The article describes a hotel in Austin Texas profoundly in regards to their property having the "largest solar system in the continental U.S.". The hotel goes as far as creating their motto, which gear guest towards a green environment focus; their motto states "Environmental consciousness in action." The hotel grows its own food and vegetables, in which they serve the guest with, and they also give some of their produce to local food banks. The hotel guest often brag about how well they slept in the night, this might be caused by the toxic free chemical environment they are in. The lodging have refrained from using chemical pesticides 20 years ago, which may have added to the result of guest sleeping well; stated the general manager. The Ritz-Carlton program "Jean-Michel Cousteau's Ambassadors of the Environment program" was originally for the children that were staying on the Kapalua in Hawaii. The children enjoyed it so much, and their parents became very inquisitive; that the program emerged into the entire property focus. This program gives guest the opportunity to have involvement with the native forest; native nature walk and the hotel also harvest a native garden. This is almost the same idea as the hotel located in Austin Texas. There are many valid reasons for the reason why the Hotel Industry should be green conscious. The Green Hotels Association states that "Companies with proactive environmental strategies will make 4 percent higher investment, 9 higher sales growth and 17 percent higher operating income growth than companies with poor environmental practices.". If I was a general manager, this would be one of my main concerns and focus. Going green is cost effective, but the ending
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  • ying jiang on 07 Feb 12
     
    Getting green could enable the hotel be competitive on price and grow the revenue. There are already several hotels going green and receive positive feedback from their guests.
  • Marcia Brown-Kelly on 09 Feb 12
     
    Going green is a great initiative within hotels. having worked with resorts implementing green initiatives, I would say one of the biggest challenge is changing the culture of employees to start doing things differently in order to maintain a sustainable program. Hotels in my experience that are successful employs environmental officers who educate and monitor various areas of the green initiatives. Going green can have huge capital investment in the initial stages but have huge gains especially in energy conservation in the long term. Our guests are also more socially conscious and will respond well to green hotels though they may not always practice conservation during their stays.
  • Gerardo Collado on 05 Jun 12
     
    This article explains the green revolution pertaining to the hotel industry with an estimated $90 Billion. Consumers are becoming conscious of the Earth's finite resources, thus, the green revolution is coming about slowly but without a doubt making an impact in the way the economy works. This is allowing an opportunity for hotels to increase revenues and gain market share due to this niche on catering to such consumers with a green initiative lifestyle. For example, the Ritz Carlton- Kapalua Hawaii, is combing fun and green education to educate children of the unique local surrounds found within the region, encouraging to frequent business by the wonderful experience. As well, it is interesting to learn that companies engaged within the strategies focused on the environment are experiencing high growth regards return on investment, sales growth and operating income. In every spectrum of hotel building and operating, the green initiative is possible from construction and architectural planning to hotels free of chemicals and property-developed horticulture gardens. The full capacity of the green revolution has not been seen to its full potential only leaving to wonder the full extent of its possibilities.
  • luis capote on 10 Jun 12
     
    This article talks about how the eco-friendly environment concept is helping the hotelier industry achieve higher revenues and market shares. This whole concept is an ample opportunity for hotels to compete, stay on business and raise awareness to consumers about green resources that can be used to save our planet. People show interest in collaborating with the going green concept and learn more, however businesses need to be more conscious about the environment. For example, The Habitat Suites in Austin Texas is using the largest solar system in the continent to provide power. It is also a toxic free chemical environment and reproduces in own its own fruits and vegetables gardening. Three main factors are impacting the green revolution's hotel industry; cost-competitive advantage, green revenue growth, and green entrepreneurship. Feel free to read more about the article to have a deeper understanding.
  • anonymous on 22 Sep 12
     
    nowadays, more and more hotels attending to join the green army. one of the most important reason is this kind of hotel will have a better market. because of the education level of the guests, their invironmental awareness become stongly. so the guests want to do more to make a contribution the the environment protection. on the other hand, the customers all knows that even the price of the green hotel is higher, but it is more health and safe. it will make them feel better and have a good experience in the hotel. as we know, a good experience is the final goal of hotel. so, the green hotel must have a bright future.
  • haelidenton on 06 Sep 14
     
    The green economic revolution is impacting the $90 billion U.S. hotel industry. There is an opportunity to increase revenue and market share by "going green". Habitat Suites in Austin, Texas is a leader in this area. The hotel's motto is "Environmental consciousness in action." Habitat Suites has an environment that is free of chemicals, has the largest hotel solar system, and uses their own organic fruit and vegetable garden for food in the hotel. Due to this environmental consciousness, the customers are reacting positively. Commenting on how great they slept, due to the ecologically fresh rooms. Many hotel chains are jumping on the green revolution bandwagon. At the Ritz-Carlton, Kapalua in Hawaii, they started an environment program that was originally designed to provide fun for kids. But after positive feedback from the children, this has grown from just learning about local marine life to educational nature walks. These walks go through Maui's native forests and a garden that grows native foods and has community engagement in order to preserve their island's culture and environment. The food that is grown in the native garden is used in the hotel to provide guests with a healthy dining experience. Because of this, it has increased guests' reason to eat at the hotel and is 15 percent of the hotel guests' revenue stream. This environmentally friendly program increases the possibility of repeat business and attract new travelers who search for these types of experiences. A report published by the Green Hotels Association states, "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records." Even non-hotel-industry entrepreneurs are realizing business opportunities in the green vacation industry. Patricia Griffin, president of the Green Hotel Association, started the associatio
Michelle Munne

Texas Restaurant Sees Increased Table Turns and Tips with Tableside POS | News | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...d-Tips-with-Tableside-POS85476

texas restaurant increased table turns tips pos news hospitality magazine

shared by Michelle Munne on 05 Apr 13 - No Cached
  • Aloha Mobile allows restaurants to easily and securely deploy mobile technology for tableside ordering and payment. In addition, this allows for an increase in speed of service and order accuracy, thereby improving guest satisfaction while boosting sales and profits
  • Aloha system and the restaurant has seen marked improvements across the board in terms of number of table turns, employee tips, and customer satisfaction
  • The user interface (UI) for Aloha Mobile mirrors the well-known UI of the Aloha POS software. This makes it fast and easy for restaurants to train servers and have them start taking tableside orders and payments immediately and very efficiently.
  • ...3 more annotations...
  • The study showed that the number of restaurant companies that see value in investing in wireless handheld POS terminals has increased to 80 percent in 2012, up from 20 percent just three years ago
  • 62 percent state a wireless handheld POS increases guest satisfaction
  • The software will be available on iOS devices later this year, giving restaurant operators a range of choices in how they deploy mobile technology to best meet their needs.
  • Michelle Munne on 05 Apr 13
     
    Aloha has a mobile pos that has been proven to increase turnover, customer spending, and customer satisfaction in restaurants.
Joshua Frost

Online Bookings Boom Sparks New Distribution Partnership - 0 views

www.hospitalitynet.org/...4057713.html

hospitality bookings PMS

shared by Joshua Frost on 25 Sep 12 - No Cached
  • 18 September 2012 Online Bookings Boom Sparks New Distribution Partnership
  • two-way connectivity with the world's leading booking sites
  • RDX eliminates the inherent complexity and high-cost of maintaining robust channel connections from PMS and CRS systems, in effect turning distribution into a commodity and no longer a complexity.
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  • "Genares chose to partner with SiteMinder because of their ability to integrate
  • Joshua Frost on 25 Sep 12
     
    Although I am a supporter of property management systems, I do find this article to be rather intriguing. Apparently, this group in Texas, Genares, has teamed up with RDX to eliminate the middle man as well as confusion from booking. What the partnership will do is reduce the amount that a hotel will spend on their PMS because it won't be utilized as much as it previously was. RDX is a two way connectivity system, which means that it can gain access to more than one access point at a time. Not only will this make it easier to make reservations, but the constant communication will allow for faster and more accurately detailed information.
paige rosenberg

The Future of Hotel Security - AOL Travel News - 1 views

news.travel.aol.com/...the-future-of-hotel-security

shared by paige rosenberg on 17 Feb 12 - No Cached
  • Technology is opening new doors to hotel safety
  • Yet more card-free security systems are on the way
  • eventually new security measures will become such a part of our everyday lives that they will become the norm.
  • ...12 more annotations...
  • Systems that track the other qualities that make each human unique are in development as well.
  • here are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual,
  • new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004
  • we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • Those plastic key cards that once seemed so innovative will soon go the way of the actual key
  • "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone,"
  • When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases
  • 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • Returning guests will be recognized and greeted by nam
  • "Hospitality all over the world has become more aware of past vulnerabilities that they might have had and have closed these holes by more in-depth training and awareness of guests and staff," he says. "In today's society, all travelers are becoming interdependent on each other for safety and security."
  • Fang Shu on 17 Feb 12
     
    This article talks about the future trend of the hospitality security, which is technology is opening new doors to hotel safety.  The author introduces some different technologies such as Contact-less Smartcards and RFID that hotels like New York's Plaza Hotel are currently using. Finger print or cellphone wipe technology is also used instead of card, which should be more safe. Some hotels even use video-capture systems to make sure the security is perfect. After introducing these technologies, the author also talks about the privacy issues. Because some customers are not willing to be on cameras. However, though some of them are concerning about this issue, an expert predicts that new security measures will eventually become such a part of everyone's everyday lives that he or she will become the norm. All in all, this article gives us the trend that more and more technologies will be used for hotel security in the future.
  • ...7 more comments...
  • Melissa Krajewski on 17 Feb 12
     
    I think PR representatives should address the privacy controversy surrounding radio frequency identification technology with a safety campaign. This may help consumers realize that they are not in the privacy of their own home when they are in the hallways of hotels and cruise ships and the cameras/tracking could help protect them. As long as the data collected is not misused these technologies will continue to be present in these locations.
  • Mary White on 17 Feb 12
     
    It's pretty important for the hospitality industry to present these new technologies as wonderful security measures. People could be put off by knowing they have to swipe their finger to get into a bathroom. The success of these technologies depends on effective marketing and proven security measures that ensure collected information about a traveller will not be used in unethical ways.
  • YONGHE FAN on 18 Feb 12
     
    Interesting article it is. Security is always the big issue for hospitality. I would like to stay in a hotel that is using finger print as the key card of the hotel because i believe that is much safer than cards that anybody can access my room by using the card.
  • Carolina Alfonso on 26 Mar 12
     
    In this article all of the new trends for hotel security are described and examples of where they are being implemented are given. Thanks to technological innovations hotel safety is heading into a whole different level. Now key cards are being change to more sophisticated ones that need just to be waved to open a room door. In the near future it is expected for these cards to be used as a payment method and to check-in and check-out. In the U.S biometrics technology is starting to be used by a small number of properties not only for guests to access their rooms but for employees. Facial recognition systems with the ability of tracking guests and employees are also being implemented. This system helps to improves customer service as it helps to really understand guest's preferences, as enormous amount of information can be extracted as they are constantly being monitored. Other technologies are also being developed. The most amazing ones are the systems that track other unique human characteristics as the way a person walks or it's DNA.
  • Jingjing Zhu on 30 Mar 12
     
    The technology of hotel changes very fast, such as swipe of a cellphone or print of a finger, or the contact cards that need just be waved to allow room access. It is like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check- in and check-out, through a single device. If customers lost their cards on cruise, the radio frequency identification and smartphone will provide customers their code via text message, so they can play back the code to unlock your room door. But more card free security systems are on the way. If you want to get into your room at New York's SoHo Loft , you are going to have to lift a finger. The Nine Zero Hotel in Boston us the technology to make the property safer all round ,that means non-staff members and intruders can not access the property. Systems that track the other qualities that make each human unique in development as well. The Houston's largest hotel has a facial recognition system that can identify and track guests and an annual $16 million payroll ,the system offers benefits such as employee time theft monitoring and prevention for the hotel. But with 1200 rooms worth of luggage in transit the system makes it a lot easier to find lost or misdirected bags The Wolfe feels that in addition to the biometrics and high-tech methods currently being deployed ,one of the greatest security measures of late is actually low tech.
  • Te Gu on 30 Mar 12
     
    The full name of RFID is radio-frequency identification. RFID is the use of a wireless non-contact system that uses radio-frequency electromagnetic fields to transfer data from a tag attached to an object, for the purposes of automatic identification and tracking. Some tags require no battery and are powered by the electromagnetic fields used to read them. Others use a local power source and emit radio waves (electromagnetic radiation at radio frequencies). The tag contains electronically stored information which can be read from up to several metres (yards) away. Now RFID in hospitality industry as a tool is used for improving service quality, customer satisfaction, market share, and profitability. As the new technology apply into hotel security, the hotels change their ways in the blink of an eye, or the swipe of a cell phone, or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the high level and some of the luxury hotels begin to use RFID system. Usually customers will worry about lose the card of hotel. Then they can not open the door and even need to pay extra money to buy a new card. But now security systems in some hotels do away with cards altogether. Because of RFID system, customers can use the iPhone connect with the system. When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message. Guests can play back the code to unlock your room door.
  • liang qian on 31 Mar 12
     
    i think there are some factors to consider. Customer Service - Many opportunities for "great" customer service are lost if guest and employee interaction is diminished. In many cases, the front desk staff give the first impression that a guest experiences. This first "experience" can be crucial for referring the guest to other property amenities, i.e. spa, restaurants, lounge, pool, attractions, etc. Often, the front desk staff are acting as the concierge and resolvers of guest issues.
  • katya zelinskaya on 01 Apr 12
     
    this article talks about new technology that is being implemented throughout out US and the world. Old key cards are now going to be replaced with even older standard keys or the radio frequency identification card that can be waived in front of the door to gain access. Also, there is a technology that will sent an encrypted sound text to guest;s cell phone, which when played back will open the door.  It talks about technology that tracks all employees, guests and their luggage.  There are several concerned that travelers have about their privacy, but article stated that it all depends on the type of the traveler.  Also, the face recognition technology used in Houston's largest hotel remembers guests names and when they return, guests are greeted by name.  Article concludes that even with all this technology, the best security is provided through interdependence of travelers and employees.  
  • paige rosenberg on 04 Aug 12
     
    Technology in the hotel travel and tourism industry will be changing drastically in the near future, from the swipe of a cell phone, print of a finger, facial recognition, iris scanners, security is going to be taken to the next level. the plastic key cards will soon no longer exist. Radio frequency I'd cards are the new thing, where guest will use this for preferences for everything, from charging things to your room, preference of floor type to pillow choice, chick in and out etc. systems that track the other qualities of a person instead of using a key or card are in development as well. There are research going on how to open the door and. Lose wi just the persons walk and movements. Some people think these new security technologies are awesome, while some think they are not, people dont want to be watched 24/7while on vacation they just want to enjoy there stay. But in today's society all travelers are becoming interdependent on each other for safety and security.
Chris Cardoso

Hotel firm upgrades accounting system - 0 views

www.hotelnewsresource.com/article73028.html

shared by Chris Cardoso on 24 Sep 13 - No Cached
  • LBA Hospitality Partners with M3 Accounting + Analytics to Enhance Accounting Processes and Increase Efficiencies July, 31 2013 M3 Accounting + Analytics Seeking to update and streamline accounting processes for its 70-plus Southeast properties, Dothan, Ala.-based Larry Blumberg & Associates, Inc. (LBA Hospitality) recently announced an expanded partnership with M3 Accounting + Analytics, the national leader in hotel-specific accounting software, operations reporting, and business analytics. “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  LBA sought the ability to swiftly handle budgets, forecasts, and reports, and to dissect business data, all while insuring that the back-office accounting platform functionality was state-of-the-art and industry-specific.  In choosing M3, Benton cited how the company integrates accounting, business intelligence, and reporting, while eliminating most redundancy, software investment and annual hardware/software maintenance. In addition, Benton and LBA were looking for continual and automatic upgrades, backup and disaster protection, and minimized downtime.  LBA is implementing the full suite of M3 products: accounting through the AccKnowledge platform, time, attendance and labor management through the newly released RightTime solution and LaborWatch, and payroll services through RightPay. The company will also continue to use M3 Link business intelligence reporting, as LBA will be expanding it to bring financial data, operating stats, Smith Travel feeds and guest satisfaction data (including verbatim responses) into one completely customizable dashboard. LBA, which launched its business by developing a Sheraton Inn in 1973, is rapidly growing its management business and securing more and more agreements from sophisticated owners and investors.   Scott Watson, M3 Vice President of Sales & Marketing, said, “While our core product remains our accounting solution, we’ve continued to evolve and offer new products and services that meet the current and future needs of the hospitality industry. It is truly exciting that our product platform will help Beau and LBA achieve the aggressive growth they are anticipating over the next five years.”  The implementation and training process for all LBA properties is expected to be complete by December 1.  About LBA Hospitality Based in Dothan, Ala., LBA Hospitality is a hospitality management company focused on maximizing return, safeguarding assets and enhancing value. Founded in 1973, the company now manages 70 properties throughout the Southeast, from Texas to Virginia. More information is available at http://www.LBAHospitality.com.  About M3 Accounting + Analytics M3 is the national leader in hotel-specific accounting software, operations reporting, business intelligence and analytics, processing more than $8 billion in financial transactions for more than 3,000 properties. M3’s integrated suite of hospitality accounting products includes: AccKnowledge, Link, payroll and labor management services, and document imaging and retrieval – all designed to help provide hotel operators, owners and managers unsurpassed access to the information they need in the most integrated and cost-effective manner. The company was founded in Gainesville, Ga. in 1998, and also has a base of operations in Tampa, Fla. More information is available at www.M3AS.com. 
  • “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  
  • continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  
  • ...1 more annotation...
  • “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton
  • Michaela Gave on 24 Sep 13
     
    LBA Hospitality Partners with M3 Accounting plus Analytics to enhance accounting processes and increase efficiencies." As an industry leader LBA's Presidents feels they need to ability to meet requirements of their stakeholders and provide accurate real-time information for management and owners. When choosing M3 LBA's president noted how the company integrated accounting, business intelligence, and reporting while removing redundancy, software investment and annual hardware/software maintenance. Part of the requirements for choosing a company was continuous automatic upgrades, backup, disaster protection and limited downtime. LBA chose to implement a full suite of M3 products: Accounting through the AccKnowlege platform, time, attendance and labor management through RightTime solution and LaborWatch and payroll through RightPay. LBA will be expanding to bring financial data, operating costs, Smith Travel feeds and guest satisfaction data in one customized dashboard using M3 Link business intelligence reporting. LBA continues to grow after developing the Sheraton in 1973. Scott Watson of M3d is happy that M3 can meet the needs of their customers even though their core product is accounting solutions. They continues to help companies as they grow. Through this partnership they hope to continue to grow as meet the needs of their guest, investors and team. While it is important to have a core product to offer, I think it's also important to have additional products that meet the needs of your customer much like S. Watson said about M3 continuing to evolve and meet the needs of the hospitality industry. I feel this would make the company more marketing. It looks as if the President of LBA reviewed what the company's needs were and then chose to partner who leads the company in hotel specific accounting software. The president recognized the need to be able to report numbers accurately and forecast real data to its team, owners and investors. When I m
  • Chris Cardoso on 21 Oct 13
     
    The Larry Blumberg & Associates hospitality firm (LBA Hospitality) partnered with a management company, M3 Accounting & Analytics, to integrate new software in it's 70 properties throughout the southwest, fro Texas to Virginia. The services that will be provided by M3 will range from Accounts Payable, to General Ledger, Daily Sales Report, Labor Cost, Check Writing, Cash Management, Forecast, Budget, etc. M3 provides products and services that will continue to evolve and improve to be cutting edge in hospitality. LBA is using M3 to streamline an aggressive five year growth plan. Other hospitality business will begin to incorporate a service provider that can encompass all accounting needs.
xsun015

The Future of Hotel Security - AOL Travel Ideas - 0 views

news.travel.aol.com/...the-future-of-hotel-security

shared by xsun015 on 30 Oct 12 - No Cached
  • With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • The new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • But travelers worried they will constantly have to traipse back to reception every time they lose their card need not despair. Security systems in some hotels do away with cards altogether.
  • ...8 more annotations...
  • "I think that you will begin to see more hotels going to RFID and smartphone entry before using biosystem recognition," says Wolfe. "These systems are expensive, and there are many consumers who just don't want this information stored somewhere -- for a variety of reasons."
  • Systems that track the other qualities that make each human unique are in development as well.
  • Yet more card-free security systems are on the way.
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases. With 700 employees and an annual $16 million payroll, the system offers benefits such as employee time-theft monitoring and prevention for the hotel. But travelers aren't that concerned about employees taking an extra cigarette break. What it means for you is that the system includes alerts if unwanted people are on the property and a response time of mere seconds if there's an incident. Customer service is heightened as well: Returning guests will be recognized and greeted by name. And with 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • not everyone wants to be on-camera, all the time. With concerns about "snooping" and a Truman Show-like lack of privacy, might guests feel that systems such as this are too intrusive in our hotels? "
  • Technology is opening new doors to hotel safety, and the way we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;} Those plastic key cards that once seemed so innovative will soon go the way of the actual key. The new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access. Much like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check-in and check-out, through a single device. Travelers may even be able to save preferences on the cards, from pillow type to floor choice. RFID cards are already in use at New York's Plaza Hotel, and Starwood Hotels are considering introducing them into their hip Aloft and Element properties. But travelers worried they will constantly have to traipse back to reception every time they lose their card need not despair. Security systems in some hotels do away with cards altogether. "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone," says Frank Wolfe, CEO of Hospitality Financial and Technology Professionals. "When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message." You can then play back the code to unlock your room door.
  • Systems that track the other qualities that make each human unique are in development as well. Movement-activated video-capture systems were showcased in New Zealand in September 2010. Researchers are at work on devices capable of recognizing an individual's gait or walk and even their DNA. Frank Wolfe says, "If you want to go 'way out there', there are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual," says Wolfe. Quite common in Japan, vascular-recognition systems such as this are still "several years off," according to Wolfe. "I think that you will begin to see more hotels going to RFID and smartphone entry before using biosystem recognition," says Wolfe. "These systems are expensive, and there are many consumers who just don't want this information stored somewhere -- for a variety of reasons."
    • xsun015
      xsun015 on 29 Sep 14
       
      Nowadays, more and more hotels pay attention to IT security. They use high technology security equipment to protect the security of hotel and customers. These equipments will record every details about the hotel and customers. One one hand, this is a way to protect the security of the hotel. But they forget to care about the customers' feeling. Not all customers like it. Some customers want to protect their privacy. So I think that hotel needs to  consider the boundary about the hotel security. Keep the benefit and privacy for the customer. Then compare all the security devices, which is the best.
  • Yuri Kim on 30 Oct 12
     
    This article is about the advanced hotel security achieved through improved technology. Today's hotels tend to integrate the existing technology with high-tech methods, such as iris scanners and digital facial-recognition, to increase security. There are newly introduced contact-less Smartcards and RFID cards. These cards enable people not only to pay for service but also check-in and check-out on a cruise ship. Thus, there is double security system that uses their Smartphone to unlock the door in addition to RFID cards. Even, card-free security systems like finger print entry system and an iris scanner are in progress. These systems are developed for providing guests as well as increasing their property security by identifying employees. Moreover, a camera system that verifies individual's identity through tracking the human unique characteristics like a gait, walk, and DNA is being developed. However, any novelty and valuable technology is useless, if the consumers do not accept. Therefore, considering guest's unwillingness, hotels are going to employ RFID or Smartphone entry system first, not biometric systems. Lastly, the low tech, such as hotel staffs who get in-depth training and awareness of guests and staff and your fellow travelers who are interdependent on one another, is one of the greatest security measures in addition to biometric and high-tech method ironically.
  • ...3 more comments...
  • Yichen Yang on 31 Oct 12
     
    The hotel security will be raised to a new and next level with s lot of new technology. The plastic key will be innovated to smartcard with RFID. By usting the smartcard, the customer can stay easier by using it to check in or check out, also to choose the type of the pillow. Also, without the smartcard, the smartphone also can be that role and will become more popular and more easier. The card free security systems are on the way. The fingerprint may be used to enter the room. The Houston's largest hotel has a facial recognition that can identify and track guests and employees. This system will improve the security and the business. However, not everyone wants to be on camera, it sometimes depends on the background of the customers. New security measures will become such a part of our daily life that they will become the norm. One of the greatest security measures of late is actually low tech.
  • Mariana Sales de Jesus on 03 Nov 12
     
    The article highlighted reports the advancements in technology in the hospitality industry. These technologies are presented as security features as well. The highlights are about RFID cards, biometrics, hand scanners, iris scanners, facial recognition and even veins scanners. RFID cards is presented also as a security feature, however, it may give margin to a lot of fraud. Facial recognition systems are presented with a lot of emphasis and could be a great security feature if monitored for unwanted people. Some hotels have introduced iris scanners for special rooms such as presidential suites. Biometrics are being installed in hotels where your key card or credit card is replaced by your fingerprint. In order to add security, these hotels have added a password after fingerprints are placed on the reader. This extra security step will change consumer's perspective and maybe increase acceptance. The author also mentions that customers may not accept intrusive methods. The facial recognition seems to be a great advancement in hotel security; however, customer may feel uncomfortable to know that they are being recorded on cameras at all times. It is also mentioned that this may be a cultural issue. London was mentioned because it is very common to find security cameras in public areas and street in London . The main message transmitted is that no matter which one but technology and security will be taken to next level in the next few years. Security will have to move along with technology to avoid the downfalls of technology. It shouldn't hindrance the guests' security.
  • Mikaela Vourtsis on 18 Mar 13
     
    It's amazing how technology can aid in hotel security and this article describes just that. The future will be bright with all the new and innovative security opportunities for the hospitality industry. The main points of security mentioned in this article include the finger print entry system where they would have a touch screen where a guest would put their finger and that's how they would get in their room, saying goodbye to key cards. There is also a system that can track a person such as a movement activated video capture, where it can actually recognize an individual. Another security system that is coming into development can identify guests, employees, and suitcases. For instance, if a suitcase was lost or misplaced the system makes it easier to find the lost bags.
  • yiran DING on 19 Mar 13
     
    The uniqueness of human has been used for security tech in many ways, such as finger print, movement pattern, blood veins etc. And facial recoginition system is used by Hilton Americas-Houston now. It can be used to track guests, employees and even suitcases. However some customer feel unconfortable for the survillance everywhere and don't want to be on-camera all the time.
  • Yawen Zheng on 22 Mar 13
     
    The article described the future of hotel security systems. The security level is more and more important in hotel, for customer when they travel to a unacquainted place they need a safe hotel to guarantee them safety. Not only the security systems but also the details in everywhere the hotel management team must be pay more attention.
alhmcr

Document View | Access World News - Historical and Current | NewsBank - 1 views

infoweb-newsbank-com.ezproxy.fiu.edu/...document-view

access HRIS news hospitality technology software solution Epicor Human Resources System

shared by alhmcr on 12 Jun 19 - No Cached
  • alhmcr on 12 Jun 19
     
    The Augustine Casino in Austin, Texas has partnered with Epicor Software Corporation in order to expand their business capabilities. Epicor is a global provider that has offered industry-specific services for over 40 year. Their HCM allows HR managers to track employee data from application to retirement
mcont036

Sabre teams up with BYHOURS to distribute hotel microstays and support the recovery of hospitality | Texas News | inforney.com - 1 views

www.inforney.com/...21-5c85-9e0b-3f6284a3a689.html

Technology hotel hospitality mobile

shared by mcont036 on 27 May 21 - No Cached
  • Under the agreement, hundreds of thousands of travel agents using Sabre's global distribution system (GDS) will have access to BYHOURS' content, significantly increasing the distribution reach and potential revenue opportunities for BYHOURS and hoteliers across the world, while providing travel agents access to the relevant content that their customers demand.
  • This distribution agreement comes at a key moment for the global travel industry, as COVID-19 has generated an increased need for microstays whether for business, local leisure staycations or stopover travel.
  • In today's challenging times, synergies for constant improvement and the ability to offer optimal solutions are indispensable.
  • mcont036 on 27 May 21
     
    Sabre Corporation has teamed up with BYHOURS, the leading international platform for hotel microstays, in order to provide Sabre's agency community the ability to sell rooms by the hour through BYHOURS' Sabre Red App. Travel agents using Sabre's GDS will now have access to BYHOURS' content in order to meet the new demand for microstays from buyers who want more options with regards to their stays. This agreement comes as the hospitality and hotel needs have shifted due to COVID-19 conditions that include needing to work and meet remotely and has increased interest in leisure staycations and stopover travel. Customers have the ability to select check-in time, length of stay and pay the time they use the rooms. BYHOURS is headquartered in Barcelona and has a second office in Mexico City which serves as the hub for Latin America and the U.S. The agreement with Sabre reinforces their objective to open up the North American market.
Melisah Miller

Red Robin, Texas Roadhouse, Yard House use wait-list technology | Latest Headlines content from Nation's Restaurant News - 0 views

nrn.com/...improves-restaurant-operations

shared by Melisah Miller on 19 Jan 13 - No Cached
  • Melisah Miller on 19 Jan 13
     
    This article is about the incorporation of new technologies such as a tablet in restaurants. It discusses how using the new software's and services cut down waiting times within the restaurants and is generating more business. The article also explains through the point of view from managers that using these technologies have improved the flow of work in specific restaurants.  Using these new technologies is a good idea for the restaurants to use because it simplifies things for the customer. Although some people may not have text messaging, it benefits those that do. An example is in a shopping plaza that has restaurants or even in a mall; with this new technology if the wait is long customers do not have to stand in one section just to wait for a seat. These customers can walk around without the worry of being out of signal for the buzzer to go off.
anonymous

Royal Caribbean Expands Distribution Agreement with Sabre Travel Network - MarketWatch - 0 views

www.marketwatch.com/...abre-travel-network-2013-01-16

royal caribbean cruises hospitality technology

shared by anonymous on 29 Jan 13 - No Cached
  • SOUTHLAKE, Texas, Jan 16, 2013 (BUSINESS WIRE) -- Royal Caribbean Cruises Ltd. has signed a multi-year, distribution agreement with Sabre Travel Network, making all of Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises' fares and schedules available in the Sabre global distribution system (GDS). Under the new agreement, Sabre and Royal Caribbean have expanded their relationship to include travel agents in Mexico, who will now be able to make bookings on Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises through the Sabre Red Workspace.
  • Royal Caribbean Cruises Ltd. has signed a multi-year, distribution agreement with Sabre Travel Network, making all of Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises' fares and schedules available in the Sabre global distribution system (GDS). Under the new agreement, Sabre and Royal Caribbean have expanded their relationship to include travel agents in Mexico
  • Royal Caribbean Cruises Ltd. has signed a multi-year, distribution agreement with Sabre Travel Network, making all of Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises' fares and schedules available in the Sabre global distribution system (GDS). Under the new agreement, Sabre and Royal Caribbean have expanded their relationship to include travel agents in Mexico
  • anonymous on 29 Jan 13
     
    Royal Caribbean Cruises Ltd. and Sabre Travel Network have signed a multi-year distribution contract that will distribute all Royal Caribbean, Azamara, and Celebrity cruise schedules and fares on the Sabre GDS system. With the Sabre system travel agents in Mexico can now make bookings on Royal Caribbean cruises and associated lines. This system. This system will allow travel agents in Mexico to increase productivity when booking Royal Caribbean cruises. I think this is an interesting step by Royal Caribbean to expand their relationship with Sabre Travel Network and a new region for booking. The impression I get from this agreement is Royal Caribbean is looking at opening their cruises to a new consumer market. This focus is aimed more on making sales and entering a new market. Now Royal Caribbean will be focusing on Mexican consumers. This system will allow travel agents in Mexico to have an easier time at booking a cruise with Royal Caribbean, Azamara, and Celebrity.
delaneyverger

The Hospitality Industry Needs a Security Wake Up Call. Will the HEI Hotel & Resorts Hack Be It? | GlobeSt.com - 0 views

www.globest.com/...e-hei-hotel-resorts-hack-be-it

hospitality industry technology hack hacking tech hotel HEI HEI Hotel & Resorts POS POS system point-of-sale security

shared by delaneyverger on 29 Sep 16 - No Cached
  • HEI has reported that 20 hotels that it operates in the US may have been targeted by hackers seeking customers’ credit card information. Determining how many and which customers might have had their data stolen is difficult; HEI only discovered the breach in June and it is possible that the malware may have been active since March 1, 2015 in some systems
  • The hotels ranged from Starwood, Marriott, Hyatt, and Intercontinental flags and were located in Florida, Texas, Vermont, Chicago, Ill., Arlington, Va., California, Nashville, Tenn., Minneapolis, Minn., Colorado, Washington, DC and Philadelphia
  • “The current business model of hotels and their franchisees does not provide cyber security as one of the deliverables provided to their licensees,” he said. “Along this same line, the types of equipment/software used by the properties, software patching, and monitoring are woefully inadequate for today’s threats.”
  • delaneyverger on 29 Sep 16
     
    This article talks about the recent hack of HEI Hotel & Resorts that occurred in June of this year, where 20 HEI-operated hotels were breached via their POS system. The malware had been discovered in June but the company reported that it could have been active since March 1st, 2015 in some systems. The article also talks about how POS systems are common targets for hacking and goes on to mention some of the other recent cybersecurity risks that have occurred in the industry, where their POS systems were the targets of hacking. The American Hotel & Lodging Association met with a group of other associations to discuss the issues of cybersecurity and look for possible solutions. However, the industry has not taken measures to amplify their security, probably due to the history with certain IT standards, the cost of starting over, and potential privacy issues. The article claims that, overall, the industry has not done much to change the inherent security risks with regards to technology.
Cecilia Lucas

New airport tech could shrink security checks to 5 seconds -- Government Computer News - 0 views

gcn.com/...econd-security-iris-scans.aspx

shared by Cecilia Lucas on 28 Mar 12 - No Cached
  • new contraption June 7 that could get you through an airport security line in five seconds
  • Instead, airline travelers would pass through one of three 21-foot tunnels based on the passengers’ status as known travelers, normal travelers or enhanced security travelers
  • TA and the Homeland Security Department have not commented on the cost of collecting and storing millions of travelers’ iris scans. According to IATA, the association is working with the Homeland Security Department on DHS' Checkpoint of Tomorrow program to revamp a tedious and often contentious security process at airports.
  • Cecilia Lucas on 28 Mar 12
     
    The International Air Transport Association introduced a new security system at the 67th Annual General Meeting and World Air Transport Summit in Singapore in 2011. This new system would divide travelers in three different categories: known travelers, normal travelers and enhanced security travelers. Each level would have different security procedures and then passengers would pass through different tunnels, one for each category of traveler. For example, if you are a known traveler you would need to pass a iris recognition system which would confirm your identity and you would pass through a tunnel with minimal scanning technology. The scanning procedures get more invasive for normal passengers and even worse for enhanced security travelers.
ying jiang

Call Accounting - 0 views

www.btp-texas.com/call-accounting

calling accounting

shared by ying jiang on 28 Feb 12 - No Cached
  • ying jiang on 28 Feb 12
     
    Generally, call accounting systems help hotel save time and create profits.
AQUEELAH THOMPSON

Krispy Kreme Franchises Improve Efficiency, Reduce Costs with Cloud Solution | News | Hospitality Magazine (HT) - 1 views

hospitalitytechnology.edgl.com/...Costs-with-Cloud-Solution78579

hotel system efficiency cloud

shared by AQUEELAH THOMPSON on 26 Feb 12 - No Cached
  • Krispy Kreme franchise locations throughout South, Central and West Texas have seen an uptick in efficiency with the implementation of MICROS  Simphony, a cloud-based POS restaurant management system by Hospitality Solutions International.
  • MICROS Simphony provides file servers that are housed in a MICROS data center, managing upgrades, handling maintenance, and providing security technology to protect Glazing Saddles’ data.
  • Each of the franchise locations will implement four MICROS Workstation 5A terminals as well as a MICROS Kitchen Display System (KDS), which will help facilitate its drive through ordering. The MICROS KDS will expedite drive-through orders by relaying detailed order information to the employees preparing orders.
  • AQUEELAH THOMPSON on 26 Feb 12
     
    This article explains how POS have improved efficiency and reduced the cost of operations. It explains how some locations have seen improvements since the implementation of MICROS called Simphony. The Simphony system allows the central management of the menus, payroll, scheduling and many other things from anywhere on the web. It has many functions and help with many other areas such has staffing and creation of a loyalty and gift card program. It also allows web reporting on mobile devices. The system has even helped with the drive thru ordering at the locations.
  • AQUEELAH THOMPSON on 26 Feb 12
     
    I think that this software is definitely beneficial after reading this article. Simphony will help these locations out in many ways, especially as it relates to efficiency.
Brittany K. Ward

http://nrn.com/latest-headlines/wait-list-management-software-improves-restaurant-operations - 0 views

Wait-list management software improves restaurant operations

shared by Brittany K. Ward on 25 Nov 13 - No Cached
  • Brittany K. Ward on 25 Nov 13
     
    Operators of restaurants are excited about new wait-list management software. The software allows for restaurants to use tablets technology to create a more efficient wait-list, in-turn improving restaurant operations. The employee enters the name, party size, and any other important information. Then the software prioritizes the seating by the amount of time a party has been waiting. The program also generates estimate wait times and has the capability to notify the guest when their table is available. The software goes as far as allowing for the guest to text back how long it might take them to return to the restaurant, if wondering off-site, or for them to cancel the reservation allowing other wait-lister's to be seated. Many establishments such as Red Robin, Texas Roadhouse, and Yard House now use this wait-list management software. They report that the software improves wait times by almost half. It allows for auto calls and text to communicate with guests on the wait-list. It also improve ticket flow to the kitchen all of these combine reducing the wait times. All in all the software has improved restaurant operations for these establishments utilizing the wait-list management software.
smaka004

Sabre Acquires Hotel-Tech Provider Genares as Competition Heats Up - Skift - 0 views

skift.com/...enares-as-competition-heats-up

shared by smaka004 on 15 Sep 14 - No Cached
  • Sabre acquired a fellow Texas company, Irvington-based Genares, a provider of central reservations systems software and digital marketing services for hotels.
  • Sabre Hospitality Solutions is an established player in the hotel-tech arena as its CRS was the largest third-party provider “based on our approximately 27% share of third-party hospitality CRS hotel rooms distributed through our GDS
  • smaka004 on 15 Sep 14
     
    Sabre Technology, based in Southlake, an affluent suburb of the Dallas-Fort Worth Metroplex, recently acquired neighboring technology company Genares. Genares now provides GDS connections to Sabre, in addition to other major players, including Apollo, Worldspan, and Amadeus. Genares provides CRS, hotel marketing, and revenue management solutions, particularly to independently-owned hotels and chains, with a network that is over 2,300 strong. This will provide Sabre some control of the market as new competitor Booking.com, owned by The Priceline Group, enters the B2B arena with its recent acquisitions of Seattle-based hotel digital marketing startup Buuteeq and Barcelona-based Hotel Ninjas. Genares became a part of Sabre Hospitality Solutions, a subsidiary of Sabre Technology, which generated $711.7 million of the $3.04 billion in revenue that Sabre made in 2013. The acquisition of Genares will give Sabre more avenues to access independent and boutique hotels. It is worth noting that Sabre Hospitality Solutions already controlled "approximately 27% share of third-party hospitality CRS hotel rooms distributed through [their] GDS," making it the largest third-party provider in this space last year.
lvela051

La Corsha Hospitality Group Migrates to Aptech PVNG Enterprise Accounting - 0 views

www.hospitalitynet.org/...4088726.html

accounting software Hospitality system hotel

shared by lvela051 on 28 Jun 18 - No Cached
  • Aptech Computer Systems announced La Corsha Hospitality Group implemented the PVNG Enterprise Accounting System across 10 properties.
  • La Corsha (LCHG) operates a mix of managed and owned properties across Texas that includes hotels, restaurants and a multi-city parking company.
    • lvela051
      lvela051 on 28 Jun 18
       
      Meaning it working in different operations.
  • "We converted to PVNG Enterprise Accounting because LCHG wanted a web-based system that could handle its varied mix of hotels and restaurants with the flexibility of remote operations.
    • lvela051
      lvela051 on 28 Jun 18
       
      Why they converted?
  • ...8 more annotations...
  • The transparency this provides us gives confidence to owners and managers while making answering questions quick and easy."
  • PVNG hotel accounting software also lets operators easily define user roles and system access to limit staff interaction with functions not necessary for their roles.
  • This is very important to auditors. By limiting staff access, we've created a control mechanism whereby we are not only reducing risk, but each person can work more efficiently with reduced errors. We have the ability to change access levels as a staff member's knowledge and responsibility increase and their role expands or changes."
    • lvela051
      lvela051 on 28 Jun 18
       
      Very important for confidential or sensitive information.
  • Also, since PVNG is web-based, many of our staff members can work remotely, me included. This increases productivity.
  • Aptech's staff works closely with users to continuously improve our enterprise accounting, business intelligence, and budgeting and forecasting systems."
    • lvela051
      lvela051 on 28 Jun 18
       
      Always looking to improve.
  • Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry.
  • is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry.
    • lvela051
      lvela051 on 28 Jun 18
       
      What sets them apart?
  • understand their financial and operational data for faster goal achievement.
  • lvela051 on 28 Jun 18
     
    The main focus of the article is the use of Aptech PVNG Enterprise Accounting within La Corsha Hospitality Group. La Corsha has been implemented the web-based system over 10 properties, providing a flexibility between hotel and restaurant operations. The multi-company system is meant to facilitate the way companies report and access data while also managing finances. The main feature is that it is very detailed in the way is analyzes the finances and allows for it to increase productivity within the workplace. Also giving a brief description about how Aptech computer systems is the "only provider to fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry." Besides the ability to help productivity, what I consider important is that the software helps define who and who doesn't have access to certain functions. When it come to finances, security is important and having that function allows management to control and limit the staff that is allowed access. Not only does it prevent theft but in my opinion it helps to hold the staff accountable for the expenses that are being reported.
natashacastro

Bunkhouse Group adds property-management-system mobility | Hotel Management - 0 views

www.hotelmanagement.net/...y-to-its-independent-portfolio

shared by natashacastro on 03 Oct 17 - No Cached
  • Bunkhouse Group, which is based in Austin, Texas, has partnered with StayNTouch to deploy its Rover property-management system and Zest products at Bunkhouse's seven hotels
  • At Bunkhouse we create totally immersive experiences that extend beyond the typical front desk and the guestroom
  • StayNTouch can integrate multiple cloud-solutions on one platform
  • ...2 more annotations...
  • As we develop future projects, we will continue to innovate on the guest experience and so require a technology platform that will grow and evolve with us
  • . We needed a PMS that could move with the staff anywhere on our properties to serve our guests. StayNTouch’s mobile PMS gives us this ability.”
  • Maria Zuniga on 03 Oct 17
     
    I found this article to be very interesting because it gives us an example of a specific Property Management System. It is crucial to know the importance of all the "add-ons" and features that different PMS's have to know which one is the best. There might be a numerous amount of options for your company, so it is good to research a few to know which one fits best for your needs. It is interesting to see how there are different PMS programs being tested. This proves that there is a lot of competition.
  • natashacastro on 05 Oct 17
     
    Bunkhouse Group adopted a mobile PMS to seven of its hotels. Their hotels offer unique experiences that differ from other places. The properties really work together with the communities they are in and include locals, and dogs to come together with their guests. Adopting StayNTouch is a great way for bunkhouse to evolve as a group. With further research done, the hotels really gain attention from millenials whom are always up to date with the newest technology. By installing this new cloud PMS it will allow guests to check in and out easily and quickly. The PMS will also help cut costs in properties owned by Bunkhouse by reducing training and optimizing work done by front desk and housekeeping.
glope143

Alaska Airlines successfully migrates Virgin America into their Sabre passenger services system - 0 views

www.prnewswire.com/...services-system-300639963.html

shared by glope143 on 21 May 18 - No Cached
  • Sabre Corporation (NASDAQ: SABR) and Alaska Airlines have successfully migrated Virgin America to Alaska's passenger services system (PSS), hosted by Sabre. The recently completed migration will allow Alaska and Virgin America to move forward using Sabre systems as one unified airline while offering a seamless, end-to-end guest experience.
  • "Since initiating the merger with Virgin America, Alaska's primary focus has been on the 44 million guests that collectively choose our airlines each year – and expanding our technology platform to best serve every one of them," said Shane Tackett, Alaska Airlines' senior vice president of revenue management and e-commerce. 
    • glope143
      glope143 on 21 May 18
       
      This point is relevant not only because of the quote's topic, but also because this was stated by Alaska Airlines' senior VP of revenue management and e-commerce. Although the article is centered around the use of the Sabre GDS system, e-commerce plays a large role as airline bookings and reservations are an important factor of the e-commerce sector in hospitality.
  • Now that the integration is complete, Alaska will expand its use of Sabre's customer management technology across the enterprise to fulfill its brand promise, enhance retailing capabilities and offer guests the best options in an ultra-competitive environment.
    • glope143
      glope143 on 21 May 18
       
      Alaska Airlines purchased Virgin America for $2.6 billion in 2017 and will be re-branding the company come 2019. In 2002, Alaska Airlines upgraded it's connectivity levels to the Sabre system and have been operating with Sabre ever since. By purchasing Virgin Airlines, Alaska Airlines executive have made this decision to integrate their new brand with Sabre as well. This article helps explain the connection between the GDS companies consumers rarely hear about in media (such as Sabre) and the airline companies operating flights (such as Alaska Airlines).
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  • Alaska Airlines and its regional partners fly 44 million guests a year to more than 115 destinations, with an average of 1,200 daily flights across the United States, Mexico, Canada and Costa Rica.
  • Sabre Corporation is the leading technology provider to the global travel industry. Sabre's software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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