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HRIS: Advantages … and Disadvantages - 0 views

  • We’re defining it as a software or online platform that assists HR professionals by integrating the management of employee data with the performance of common HR tasks.
  • One-stop shopping. One of the most frequently mentioned advantages of an HRIS is that you enter information only once for many HR-related employee tasks. And, similarly, you need to update only one place when employee information changes. Integration of data. Furthermore, different parts of the system can “talk to each other” allowing more meaningful reporting and analysis capabilities, including internal evaluations and audits and preparation of data for outsiders. Accuracy. Improved accuracy is likely assuming data are entered and manipulated correctly. Self service. This feature can be a great timesaver for HR. Employees may enter the system to change data (for example, change their own addresses) and managers and supervisors may enter the system to enter data (for example, performance reviews) or to retrieve data without bothering HR. Automated reminders. Systems can schedule events, such as performance appraisals and benefit deadlines, automatically notifying and nudging if actions have not been performed. Hosting of company-related documents. The system can host such materials as employee handbooks, procedures, and safety guidelines. The materials are easily updated in one place. Benefits administration. This could include enrollment, notices, changes, and reporting. Recruiting management. This may include applicant tracking, management, and reporting.
  • HRIS users responding to the survey have 100 or more employees; however, 8% of HRIS users among customers surveyed had fewer than 50 employees.
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  • Cloud/Software as a Service (SaaS): Customer logs in to a remote website or Web portal to use the service. The customer’s data are also stored remotely. On-site/on-premises: Customer uses software that is installed on a physical hard drive or server on the business premises. Data are also stored on-site. Hybrid: Customers may download software/modules onto their own networks from centralized databases.
  •  
    Doing more research on the topic of this week HRIS, I stumbled upon this very helpful article. It goes into detail about Human Resource Information Systems their use, and pros and cons. The article lists eight advantages that come from having one of these systems. It only has to be uploaded once, it integrates reporting and evaluations, it removes human error therefore improving accuracy, time saving because of self service, reminders, paper saving, administrative tools, and recruitment tools such as those we discussed in our class discussion. Where as there are only three disadvantages mentioned; security concerns just as there are with any online system, cost which is predicted to decrease rapidly in the upcoming years, and staffing because systems like these often require IT team. These three disadvantages are synonymous with that of the disadvantages we have seen on all of the softwares or systems we've learned about this semester. There will always be a concern with security when a business has data online and when a company reaches a certain size it will be inevitable to have an IT team so I believe that these few disadvantages do not outweigh the benefits of HRIS. The statistics provided by the article are very helpful in noting that these systems are most effective for businesses with approximately 100 employees but can be used with those with as few as 50.
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The Importance of Website Personalization for Hoteliers | By Trish Leighton - Hospitali... - 2 views

  • Personalization is all the rage in the travel industry, right now. Today's marketers have plenty of opportunity to personalize their
  • customer's online experience.
  •  According to New Epsilon research, 87% of consumers say they are more likely to do business with travel websites and/or apps that offer personalized experiences but say only 64% of travel sites are doing i
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  • well.
  • A recent consumer report by Harvard Business Review found that two-thirds of consumers remain loyal to a brand because they feel they share similar values.
  • Remarketing to return visitors could include things like loyalty program offers, room upgrades, return discounts, etc. Engaging consumers with remarketing tactics require content that is attention grabbing and urges them to convert.
  •  
    The importance of personalization for hotel guests is becoming increasingly popular in the travel industry and a simple step to improve direct conversions. You will learn about how to create a unique experience for hotel guests, mapping your target audience and crafting personalized campaigns for your target audience.
  •  
    As per the article, I agree that personalization & the development of unique experiences will be driving factors within the industry moving forward. The hospitality industry has some catching up to do here as well.
  •  
    The personalization or customization of the guest experience is extremely high in demand within the hospitality industry. It will be very interesting to see how hotels in particular are able to accommodate this new trend. It is important that the industry finds eco-friendly ways to address these needs. So hotels do not create additional, waste, since the product is 100% personalized for each guest.
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8 Great Email Marketing Tips for Hotels | WebRezPro Hotel PMS - 0 views

  • successful marketing is driven by a mix of complementing strategies — and email is still one of your best tools
  • successful marketing is driven by a mix of complementing strategies — and email is still one of your best tools
    • msoma003
       
      Under utilized
  • Email marketing is a very effective way to build guest loyalty, encourage brand engagement and increase direct bookings through well-targeted communications. It’s cost efficient and easily automated, making it an ideal marketing technique for busy hoteliers without a lot of time on their hands.
    • msoma003
       
      Good for small hotels
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  • Permission-based email marketing
  • customers that genuinely want to hear from you
  • Get your customers to actively join your email list by:
  • Adding a simple sign-up form to your website
  • other
    • msoma003
       
      Almost everyone reads it on their phone, no longer their computer
  • Placing cards in guestrooms
  • provide opt-out instructions on every email communication you send
    • msoma003
       
      Shouldn't end up in junk bins
  • your emails need to look good on small screens
  • avoiding large image files and long paragraphs
  • including social sharing buttons
  • Including an opt-in checkbox, or a link to your sign-up form, in your post-stay survey
  • all about timing
    • msoma003
       
      This is a science, a firm needs to be sure they are sending it at the right time, this includes the correct booking window.
  • ow frequently and when you are going to send emails
  • In addition to your pre- and post-stay emails
  • Great content = stuff that benefits your customers
  • the best time and day of the week to send marketing emails
  • email marketing systems can be integrated with your PMS
  • automate pre- and post-stay emails
    • msoma003
       
      Good for small firms that do not have dedicated marketing teams
  • Personalize your emails as much as possible
  • Use your PMS data to segment your contact list
  • ending irrelevant information is a sure-fire way to lose subscribers
    • msoma003
       
      This may take more time but it is worth it.
  • sign off from an actual person
  • doesn’t always have to be discounted rates and services; local “insider” information, like exciting events, new attractions or destination tips, gives your customers food for thought and could put your property front of mind when planning their next holiday.
    • msoma003
       
      International visitors appreciate the extra help, it adds an intangible value
  • keep in touch with your subscribers whenever you have something truly interesting to say or offe
  • Make sure you include links or button
    • msoma003
       
      Guests need the buttons so it becomes easy,the less work for them the better
  • Visuals are important, too
  • Note: be sure to link to the Web version of your email in case the actual email doesn’t display properly. Most email newsletter/marketing services include this feature.
    • msoma003
       
      Need options if not it will go to junk
  • Short post-stay email surveys are part of great customer service and provide a marketing opportunity, too
    • msoma003
       
      Necessary for front office to learn how to improve operations
  • track all opens, click-throughs, enquiries and bookings stemming from your emails
  • See what works best
    • msoma003
       
      Emails are pointless work if they do not get opened for do not meet the desired goals
  • look at your emails from your customers’ perspective and ask yourself what’s really in it for them? If the answer is obvious, your email marketing campaign is bound to be a success.
    • msoma003
       
      The guest needs to like it so test the email out. Would you like it?
  •  
    This article provides 8 tips on how to email marketing. Email marketing which is a part of e-marketing is a great way to reach customers, the service is also cost effective and time efficient. The main ways to optimize emails are to get a an organic list of contacts to make sure they do not end up in the junk bin. Next the emails should be functional they should be mobile friendly and the links should work. In regards to the content it should contain more than just rate specials they can contain events or insider city tips and they should be targeted at the correct audience. Finally the sender should test it out by receiving one first.
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Are digital menus the way to go? - 0 views

  • When it comes to menu boards, going high-tech isn’t always the right choice. Whether it’s digital screens or old-school chalkboards, the decision goes beyond what looks pretty
  • Though digital has its perks, not all operators want to go high-tech.
  •  
    This article highlights how digital menus can help some restaurants, but at the end of the day, the concept and the hefty investment are not for all restaurant owners. The usage of digital menus can provide customers a more clear view with the menu and it's easy to adjust it to coordinate with POS systems. Restaurant owners also have the benefit of taking items that are not available of the menu within minutes, preventing many customers the trouble of wanting something they cannot have. On the other hand, some restaurant owners just simply do not have the money for the investment and they also do not believe in they will capitalize on the ROI. This helps to explain much of the chalkboards coming back bring the old school style. Customers ultimately decide which kind of menu they are more comfortable with.
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Recycling Electronic Waste Responsibly: Excuses Dwindle - The New York Times - 0 views

  • Recycling electronics is becoming easier by the day.
  • Still, most old gadgets end up in the trash. Americans alone throw away two million to three million tons of electronics yearly, according to the Environmental Protection Agency. With the life span of devices shrinking — the average phone is replaced every 18 months — the problem keeps growing worse.
  • The solution is not just recycling. It’s to be sure that you’re recycling with a responsible processor.
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  • EStewards and S.E.R.I. use a network of auditors to make sure companies like GreenCitizen are doing what they say they’re doing.
  • Organizations around the world have been certified by S.E.R.I. and eStewards. Both groups let you search their websites for local options. In New York, for example, you can take electronics to GreenChip Electronic Waste Solutions, an R2-certified recycler, or have them picked up by 4th Bin, which is certified by eStewards and also has R2 certification.
  •  
    The issue of illegal electronic dumping has been a real severity, and mostly because people are unaware of what happens to the products that they used to own. Luckily, our world is advancing to a point where appropriate disposal is being greatly developed. There are different mainstream companies that will take your old products to refurbish them, or handle them accordingly. Most importantly, there are companies like GreenCitizen, who are responsibly recycling products. They gather all of the old technology, and attempt to refurbish it. If not possible, then they use the parts, or just dispose of it in the right way. Certified monitors of the recycling process look over the practices of GreenCitizen to make sure that they are doing their jobs correctly. Actions are being dealt more responsibly, as the EPA and these certified monitors have gotten involved. Recycling used to be claimed, but done wrongly. Now, these groups closely overlook the process, and ensure that things are being done appropriately.
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What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 2 views

  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Elevating the guest experience
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
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  • Enabling operational efficiency
  • Empowering the mobile worker
  • Fifty-six percent of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.
  • Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group . “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies. Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Key facts from the survey
  • A recent Motorola Solutions, Inc. study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment.
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
  • Elevating the guest experience
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed.
  • Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies.
  • Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Empowering the mobile worker
  • Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results.
  • Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012.
  • Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.
  • Enabling operational efficiency
  • Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities.
  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  •   More than one third of survey respondents represent companies exceeding $1 billion in revenues. Responses came from the executive suite, IT functions and managers closest to the day-to-day implementation of mobile solutions.
  •  
    "The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce. "
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    This is a survey from The Motorola Solutions , it reveals how IT investment is gaining pace in hospitality industry. The resuults reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce.
  •  
    Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.
  •  
    Motorola Solutions, Inc (MS) conducted a study and discovered that IT (information technology) spending is expected to rise in the hospitality filed in the years to come, practically in 2011. The main reason for the increase in spending on IT is because of the guest experience. According to MS, fifty- six percent of hospitality establishments plan to increase mobile investment to better outfit their workforces, advance operational efficiencies and boost the customer experience. The survey main facts included three areas; One, to elevate the guest experience Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Two, to empower the employees by giving them the correct tools, fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Finally, to enable operational efficiency, improvement, reliability, and extending range of current wireless data networks are the top three drivers behind 802.11n WLAN adoption - all critical network features to meet greater data volumes and increasing demands for access from the customer and mobile workforce. Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities. In North America, approximately one third of these venues have 802.11n, while European venues predominately have 802.11b/g.
  •  
    This article is introducing a survey about information technology in the hospitality industry. It shows that there was a speedy increasing in IT investing which is aiming to improve customers' satisfaction and experience. Almost fifty-six percent of hospitality organizations plan to equip IT devices inside their organizations. Also, ninety-one percent of the hospitality decision makers have realized the importance of the mobile and wireless technology. There are three key facts that show the outcome of the survey. The first is to elevate the guest experience. The hotels are investing mobile and wireless technologies, also the video capabilities to improve customer satisfaction. The second one is to empower the mobile worker. The managers, security personnel and customer services all needs some applications to ensure the work efficiency and keep the management productive. The third one is to enable operational efficiency. It shows that the hotel wants to expand the ability of wireless and data transportation.
  •  
    IT investment becomes a big part of the investment in the hospitality industry. A research had been done in 2011 to find what factors drive IT investment in the hospitality industry. There are three main factors, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. Management finds that improved guest experience is the top driver for mobility investment, and over half percentage of the respondents witnessed an increase in employee productivity. IT investment also enables operational efficiency and it is said that 3/4 of the hospitality organization have WLAN installed in their facilities. In my opinion, I believe it is the trend to invest in IT, because people cannot live without modern technology nowadays, and even if you do not want to change, your competitors will do so, which will ultimately makes you out of the market. So IT investment is very important, and businesses in the hospitality industry need to take more concern on IT investment.
  •  
    The Motorola Solutions, Inc. study exposed that information technology spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. Mobility investments can elevate the guest experience by handling wireless email, guest check-in, tableside order/payment or event ticketing. Managers can empower the mobile worker by using smartphone. Installing the wireless LAN (WLAN) can enhance operational efficiency. Motorola Solutions conducts market research and provides indicators of the opportunities and challenges that mobility poses to hospitality enterprises.
  •  
    This article shared information from a Motorola Solutions, Inc. study predicting that information technology (IT) spending in the hospitality industry would increase in 2011, with guest experience cited as the top driver for investment. The study revealed that 91% of hotel decision makers recognized the importance of mobile and wireless technology and that they would be focused on enhancing guest experience, empowering the mobile worker, and enabling operational efficiency. Motorola Solutions conducts independent market research and collected surveys from 161 qualified participants. I found this article relevant because guests are now expected the hotels they stay at to be able to meet their technological needs. I attended a conference just this week and heard multiple attendees ask if the hotel had wifi and how/where to access it. Nowadays, it's more of a necessity than an option for hoteliers to make the decision to invest in technology. Not only does this investment meet guests' needs and increase satisfaction, but it also benefits employees. According to the article, over half of the survey respondents who use wireless and mobile technology in their workforce saw increases in employee productivity and efficiency. Often times, if employees are able to be more productive and efficient on the job, there is a positive correlation with guest service and satisfaction. Thus, IT investments are crucial for hoteliers to make.
  •  
    This article is talked about the IT trend in hospitality industry. From a recent Motorola Solutions, Inc. study, it showed that information technology(IT) spending in the hospitality industry is expected to increase in 2011. What is more, 91% of hospitality decision makers realize the increasing important of mobile and wireless technology. Then it introduced some key facts from the survey. They are elevating the guest experience, empowering the mobile worker and enabling operational efficiency. Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates. Successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience. This is the information technology trend for hospitality industry. And IT will become an indispensable part in hospitality industry.
  •  
    Just like the saying in the article, in 2011, the investment is mostly focus on the mobile investments. As we know that with the development of the internet, more and more people can not live without the internet. So, it is very important for hotel or hospitality industry to put investments on this section. It is become the necessary part of the hospitality industry. So, increase the investments of mobile and internet will bring a strong advantages for your business and make you stand on the market.
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    The hospitality industry is investing in new technology to satisfy guests demands, it is important for hotels to provide wireless connections that are fast and reliable, this now also considered part of the guest experience.
  •  
    A recent study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. 56% of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience. 91% of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. Based on elevating the guest experience, empowering the mobile worker and enabling operational efficiency, a survey about this was set up. With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.
  •  
    Nowadays more than ever does technology make a difference in how we run our operations, how effective our operations are which results in how satisfied our customers are. The article What's Driving IT investment in 2011 talks about the advances in the hospitality industry providing us with some important statistics in IT investments. According to the article, technology spending is expected to increase with the focus on customer experience. Fortunately, the statistics shows that 91 percent of hospitality decision makers realize the importance of mobile and wireless technology. As stated in the article, hospitality venues invest in new technologies to improve operational efficiencies and to enhance customer experience. As the survey shows, customer experience is the number on priority and driving force for implementing new technology. Hospitality properties also invest in technologies that enhance the check in procedures, wireless e-mail or table side orders and payments. After implementing new technologies, 59% of respondents to the survey taken could see improve employee efficiency and 55% saw improved sales results. According to the survey that was filled out by 161 respondents representing variety of hospitality enterprises, 58% saw improved customer satisfaction. Even though this article does not state which technologies in particular yielded these results, it is still important to see that investing in IT technologies does make a difference in customer satisfaction, employee efficiency and sales improvement. Many properties are afraid to invest new technologies, as they are unsure of the final results of the investment. I am strongly convinced that in order to keep up with the competition and the supply in the market, business had to take the technology route and use it to their fullest advantage.
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    The article analyzed why hotels do investment to It in 2011. It concluded three main reasons, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. It's already 2013 now and things can become different. Hotels should invent carefully according to its specific necessary and customers' necessary.
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    Dear team! I found an article, very old but to me, very actual and interesting about how the Internet Technology is improving and progressing, and the investment bring benefits only. In 2011 , only 4 years ago, we can see that the companies were having a clear plan to improve the communication system. By introducing wireless, tablets, WLANs , to improve network reliability... Today we have it all on hands. We are using all the devices online , wireless and with no problem to access. No cords on the floor, no telegrams ... Internet technologies is a big progress in our century and is developing and growing, by leaving some of us behind. :)
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The pros & cons of using a Property Management System | PrenoHQ blog - 0 views

  • comes with its advantages and pitfalls
  • m.
  • PMS is saving time
  • ...9 more annotations...
  • If you’ve chosen a bad system, or don’t know how to use the one you’ve got, you’ve just created more work for yourself and your team
  • all round efficiency tool that’s going to save (and make) you money.
  • boost your revenue by increasing your distribution and booking channels through an integration with a channel manager, and give you a leg up over competitors.
  • adjust your budget and rates to accommodate the fee if necessary.
  • With a PMS that integrates with other technology, you’ll have an “all in one” software that makes managing your hotel much easier.
  • juggling various pieces of technolog
  • y
  • You’ll also have to learn to use each piece of software that integrates with your PMS.
  • The key is to look for a PMS that is easy to use and requires little to no staff training and integrates with your other products.
  •  
    This brief article is really good at helping a person understand the pros and cons of the PMS system within hotels, especially on smaller hotels. It is said that the PMS will help saves heaps of time by doing a lot of the work for the admins, freeing up time to do other back office tasks. On the other side of this however, one needs to be ensured that the PMS is a smoothly used system so it doesn't create more work for the employees. With the saving time goes hand-in-hand with saving money as well. Once you save time, obviously you can get more work done. It also helps integration onto other sites. On the other hand though, a PMS system will cost money, so that needs to be taken account for while making new budgets. Additionally, the PMS will put everything in one central location for both the employees and outsiders to view. All in all, the PMS will be beneficial if the hotel finds one that will specially benefit them, these things are not made for everybody.
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What's the case for solar powered hotels? | Green Hotelier - 0 views

  •  
    This article is about how hotels should take advantage of solar energy. Hotels are becoming more green, whether it be by switching to LED lighting, more efficient equipment, key card that deactivate power in the room or movement sensors in corridors, they are doing what they can to be more energy efficient. However they should do more by installing solar panels. Solar panels will save tons of money in the short run and the long run. Government is giving lots of benefits to the companies that are going green. Hotels that switch to solar panels can receive tax credit. There have been hotels that save an average of $7,400-$8,800 per month when they switched to solar panels. I believe it will be very beneficial for many businesses to switch to solar panels.
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What To Look For in Servers for POS Systems | Modern Restaurant Management | The Busine... - 0 views

  • They need highly-configurable and cost-effective point-of-sale (POS) systems that are secure and reliable.
  • consistency, long server life, and the ability to handle multiple needs simultaneously to drive down costs.
    • lvela051
       
      3 main characteristics
  • three general application categories: table/hospitality/restaurants; retail (convenience store/grocery/chain); and medical (including dental and veterinary).
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  • POS solutions have begun to provide direct interaction with the customers, for example, tablets for ordering and paying.
  • the back end server remains the backbone of the POS solution.
    • lvela051
       
      Human still needed to manage system.
  • resellers frequently recommend that customers instead obtain their servers from a server expert.
  • Standardization Removes Risks 
    • lvela051
       
      Tip #3
  • Resellers should be looking for servers that are not tied into any particular software or hardware. Look for a vendor that has experience building cost effective servers for all POS applications.
  • Cost Reductions
    • lvela051
       
      Tip #2
  • there is a distinct cost advantage to selecting servers that are approved to run both the desired POS software and a desktop operating system on a server platform.
  • No one is logging in, there is no active directory, and no need for replication and directory services.
    • lvela051
       
      Why is works.
  • Rely on a Server Expert
    • lvela051
       
      Tip #1
  • Standardization means providing the fewest number of product views to cover the greatest number of solutions.
  • Threat Management and Security Concerns
  • POS systems are lagging behind in security technology. The reasons are twofold: resellers do not like change and store owners balk at spending money on technology, running as they do on thin margins.
  • trend towards virtualization as a way of providing a higher level of security on back end operations.
  • Another trend that is having a major effect on security is the move to cloud-based, rather than local, infrastructure.
  • Resellers Can Provide What End Users Need
  • Look for platforms that have been field-tested with the top-selling POS software packages, so resellers have access to a variety of computer server building blocks to provide winning end user solutions.
  •  
    The article discusses how POS systems have changed the way establishments do business and also the way to look for the perfect server to host your POS system. This system is used mainly within hospitality industries such as restaurants, retail and even medical office, but what is important to realize is that with the use of POS systems a server is still needed to maintain and operate them. It requires a lot of research and analysis to select the correct server such as looking for servers that are not attached to a particular software and creating standardization to remove the amount of risks that a server encounters. There is a section that does mention that these systems are not prone to security concerns since POS systems are behind in security technology but virtualization is a way to provide better level of security. The main taken from the article, is that although POS systems are become more trendy it requires a lot of planning to incorporate these systems within an establishment. Besides security the main issue is finding the correct server to host this device. I agree with the fact that server should be able to "customizable and configure" to that of the consumer. The main use of the devices is to enhance the experience and create something unique. If every establishment had the same system it would be generic and non-authentic to the establishment.
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5 Technology Trends Driving The Hospitality Industry - 1 views

  • Technological advancement should be aligned with guest expectations to stand out from your competitors.
  • Technological advancement should be aligned with guest expectations to stand out from your competitors.
    • anonymous
       
      I think that this is a very important key point within technological advancement because the best way to stand out amongst other businesses is to always please and satisfy your customers and if you work around them and make improvements to better the quality of your services matching their needs then your business will thrive.
  • Swipe cards have been replaced with smartphones and apps to ease check-ins and reduce loss of key.
    • anonymous
       
      I think that replacing the swipe cards with smart phone apps is a very convenient solution for both the customers who lose their key cards. It is even better for them to have the key to their rooms in their phones because that is the one thing that everyone carries with them wherever they go, whereas the swipe cards can be easily forgotten inside the room.
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  • So how can NFC work for a hotel? Well to begin with, NFC can reduce the load of work at the front desk by enabling faster check-ins and check-outs. Moreover, it provides the function of making secure payments and shields against theft or loss.
    • anonymous
       
      NFC would be a great technological advancement for hotels as it would make things quick, easier and even safer for both the hotel and the customers.
  • But what is NFC? NFC enables seamless transmission of data from compatible devices over a short range with the help of radio waves
  • With the emergence of thousands of apps, due to space constraints, guests are reluctant to download an individual brand app.TrilyoBot in actionBuilt on messenger apps like Facebook, Slack, Kik, amongst others, chatbots are an automated response system, which through machine learning can be trained and made to perform specific tasks. Trilyo, launched this element for hotels to ease customer engagement and create more loyal customers.
    • anonymous
       
      This again is another very important thing for hotels to note when thinking about creating their own specific app for customers to have and in turn make things like accessing hotel room services much easier because not every customer is going to like the idea of having to download an app to access hotel services. I think that built on messenger apps is a great alternative because almost everyone has at least of these messengers in their phones and could easily just download the add on and then access hotel services much faster and easier.
  • The LED light notifies you whenever an object is near the sensor by automatically bouncing back into the light sensor.Making these door cards almost redundantIf you’re looking to install infrared sensors in your hotel, think no further. These can also detect body heat and thereby alert you whether or not a room is occupied. Instead of having ‘Do Not Disturb’ door cards or disturbing jet lagged guests, these help your staff know if they need to come back later to clean the room.
    • anonymous
       
      This is another advancement that would really help improve guest services. I myself have been in the uncomfortable situation in which I am sleeping and housekeeping comes in because I forgot to put the 'Do Not Disturb' sign on the door. I think that having this feature would make the stay at the hotel more comfortable for the guests and it would be less annoying for them to not have someone knock or just straight up walk into the room while they're still sleeping or getting dressed/ready.
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    The article talks about a couple of technological advancements within the industry that could help improve the customers' stay at the hotel. This advancements would not only benefit the customers but also the workers.
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5 Reasons Why Request for Proposals Are Crucial to Your ERP System Search and Selection - 1 views

  • Rather than a web based demo, we advise you spend 1.0 to 1.5 days minimum looking at every aspect, and to schedule your various department managers into system functions affecting their responsibilities.
  • If the vendor isn't willing to spend the time on-site with you, you will never understand how the system is designed and how good the fit will be for your company, or what modifications might exist.
  • Experienced vendors often add great insight to the changes that their system will bring to your business environment, but also can tell you what changes will be required to take best advantage of their system.
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  • Forces You to Define Requirements
  • Allows for comparison of one system to another
  • Gets control of product demonstrations
  • Gets you thinking about Return on Investment
  • Produces an organized selection methodology
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    Anything worth INVESTING in that will assist in building your business is worth researching and looking into. Buying blindly is a very foolish thing to do. By doing your homework and comparing IT investments, you have the ability to see what is the best fit for your business. You can compare and customize what will be most beneficial for you and your company. This will force you to define what you need and see how it will benefit your establishment.
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The Point-Of-Sale Problem - 0 views

  • To properly manage risk, start by applying the same security practices to the POS system that you use with other sensitive IT systems.
  • look for POS systems that have clear security design improvements over legacy ones.
  • Any system that's part of a payment process is a target of data thieves. Wise companies will assume that the devices, applications, and networks that house sensitive cardholder data are under siege and act accordingly.
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    The POS is a great system that is used by many industries. It helps businesses run efficiently and transactions be done effectively. However, it comes with its problems. This article is in two parts so I will post the both on Diigo. This article states that POS systems are the most frequently used computing system and it is targeted by criminals. According to the article, "Today, attackers have only become more sophisticated, using advanced software techniques to avoid detection by antivirus. The attackers are attaching devices that are to collect information from the patrons who use the POS system. The solution to this issue from the article, is that managers apply the same security practices to the POS systems that are used for other sensitive IT systems. These systems should not be the same system used for internet browsing or email. Using a third party security is system is fine however, they should ensure that security controls are part of regular maintenance. The article states that businesses should look for POS systems that have design improvements rather than those who have been in the industry for a long time. There needs to be upgraded design, security, and software to minimize the threats that are posed on the POS system. This article highlights the issues that POS systems attract and also gives solutions. It is up to the businesses to give as much attention as possible to this system the same way they do for systems with sensitive information. Ultimately credit card transactions do hold sensitive information so the upgraded POS systems should be the number one choice for a business. Along with what is stated in the articles, this minimizes the risk of customer loss and a damaged reputation. This also helps minimize the possibility of revenue loss due to lawsuits because of breaches.
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Cybersecurity Tactics for a Hotel Industry that's Under Siege | News | Hospitality Maga... - 1 views

  • Credit card fraud and identity theft should remain high on the hotel and lodging industry’s radar.
  • Reputational damage and revenue loss from a breach headline not only impact individual edge locations, but the corporate brand as well.
  • POS systems are a weak security point for many networks because they are constantly in use — and aren’t always patched, updated or protected from vulnerabilities as frequently as required. As a result, they can be exploited for the credit card data held on the POS terminals.
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  • n addition to airlines and banks, hotels maintain a rich database of personally identifiable and financial data on file.
  • Hotels need a ‘toolbelt’ of various security technologies that can be used to prevent malicious attacks. A managed firewall is essential, blocking dangerous traffic from coming onto the network and preventing sensitive data from being exfiltrated, or sent, to the hackers.
  • One way to implement these advanced toolsets includes outsourcing to a managed security firm specializing in this type of service
  • If used correctly, hotels could see anomalies that could lead to breaches prior to any damage being done — allowing them to halt hackers in their tracks.
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    Hotels POS systems are at risk for customers. Hackers are using tactics like Phishing and ransomware. Hotels must take action and arm themselves with a "toolbelt" of security options to combat the hackers.
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    This article explores the issues with cyber security in the hotel industry. it is to be taken seriously because customer information is on the line and so is the company's reputation and revenue. Hotels must look into their POS systems because, according to the article, is a weak security point. However, it holds much of the consumer's information like credit card numbers, expiration dates, and etc. The POS system is vulnerable so the secuiry put in place to protect it must be updated. Personal details for hotel guests are stored in many different places in a hotel's many systems. This includes the restaurant, gift shops, billing, facilities, and etc. According to the article, hotels needs a "toolbelt" of various security technologies to prevent malicious attacks. The three mentioned in the article are File Integrity Monitoring, Unified Threat Management, and Security Information and Event Management. Please look into the article to read what each of these systems can do in regards to cyber secuity for the hospitality industry. A good way to implement these tools is to look into outsourcing a managing security firm that specializes in cyber security. This can help minimize and even diminish things that can cause breaches in systems. In my opinion, this article gives solutions to hotels in regards to cyber security. Sometimes installing a firewall or antivirus is simply not enough. A security firm that specializes in this area can be considered. It may be expensive depending on the business to do that, however, it will be even more expensive to have a tarnished reputation for not securing customer information and to deal with lawusuits.
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Solar power rising in southern African hotel industry - 0 views

  • Members of the southern African hospitality industry are rapidly joining the green revolution and its not for show or Google ranking - there are savings to be had and natural vistas to preserve.
  • 204kWp solar-powered installation. Consisting of 640 photovoltaic panels, the installation has been mounted on a horizontal weighting system that continuously tracks the sun – a first in Namibia.
  • During the day, the installation provides the laundry and restaurant with power. It provides 92% of our required daily power usage, and that is during the reduced sunlight of winter,” enthuses Williams.
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  • the panels are guaranteed for 25 years of use at a minimum of 80% capacity. “The lodge can expect to recover the value of the installation through power savings within five years,” enthuses Swart.
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    In southern Africa the hospitality industry is shifting to become more green with the use of solar power and they aren't only doing this for the image, but because it return on investment is very fast and hotels can power many departments with the rise of new solar technology. Not only do they install solar power panels, they use a new technology that tracks the sun movement so that the panels are shifted so they can gain the most energy possible. According to one hotelier they are able to power their laundry and restaurant at 92% fully with the solar power created. This technology has many advantages as not only will it improve the image, it has a ROI within 5 years and the panels could last 25 years when running on 80% capacity.
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7 Must Follow Rules for Perfect Hotel Wi-Fi - 0 views

  • In a 2013 Study, Forrester Research concluded that out of those polled, 94% agreed that above anything else, they wished all hotels offered quality wifi throughout the hotel and in their rooms.
  • Understanding exactly what factors are most critical to your guests when using wireless connectivity will help you to create a network that is designed to support those exact wants and needs.
  • At the minimum, your hotel will need: A Firewall Role-based access control Profiling IDS/IPS
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  • If your goal is high-performance, which it should be, then placing your APs down the hallways is the last thing you should do.
  • Your wireless system should incorporate a network management system and for many hotels some level of managed support to provide services like: Monthly health checks Firmware reviews Scheduled system tests Tier 2 support Proactive alerts Threshold based triggers And Client tracking to name a few
  • Wi-Fi as a Service offers many benefits,
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    The most desired amenity is not a comfy bed, good location its actually something we can not without, fast and secure Wifi!  Studies show 94% agreed that above every other amenity they wished all hotels offer quality wifi. But not all hotels offer high quality wifi which leads to more spending to fix issues, and poor guest experience. The article mentions how to build a good wifi network from the ground up first thing is Security comes first. Creating a secure system for what your guests needs. Next, comes planning for capacity. Planning for this means plan for what applications your guest use. Then comes access point placement. Where should the network stream from that is the most effective?  Now comes listening to your guests regarding the wifi connectivity and keeping up with demand which all ties into choosing the right partner to setup your wifi connection. It is surprising that out of all the lavish amenities one would like 94% want high quality wifi. In these times without internet connection, it feels as if were in the stone age. The article talks about the importance of having high quality wifi for guests to have a great experience which we cannot stress enough of the importance. The first step of establishing a good wifi network is to do a needs analysis of your guests what type of apps will they use? If its normal email, surf the web you can build a standard network, but if its high data usage like video apps then you have to establish a higher connection. With all this having a shared network is always risky so you have to have the most secure network one can have so you don't Put your guests in cyber harm's way. An effective way for hotels to manage all this is to contract with a wifi company so they can manage, provide and upgrade as needed. So the importance of choosing a right partner that knows your guests' needs is important. Hotels rely so much on keeping up with technology from being able to check in online, manage hotel guests services, and j
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Tablets Are Making Waiters Obsolete - Business Insider - 0 views

  • The casual dining spot has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children.
  • As tablets in restaurants go, Chili's has become a standard bearer. They just announced the introduction of 45,000 Ziosk tablets in 800 locations.
  • But Chili's is not alone in this push toward automation. Applebee's announced the installation of 100,000 tablets last December
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  • Some major chains have already made the bet. Buffalo Wild Wings announced a big tablet push in March, promising to have them in all North American stores by the end of 2015.
  • E la Carte cofounder and CEO Rajat Suri argued that tablets are designed to work alongside human employees, not replace them.
  • These enhancements are geared toward increasing customer satisfaction and driving up revenue. Patrons are far more like to buy a restaurant gift card or buy dessert if they're pleased with their dinning experience at the end of the meal. 
  • Tablets are also making life better for waiters with the help of some behavioral science.
  • This tablet tsunami suggests waiters might not be getting the job done.
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    Sam Colt wrote an article for Business Insider titled Tablets Are Making Waiters Obsolete - An Chilli's Is Leading The Way. This article bothered me a bit, because knowing what I know about Hospitality we build our brand around customer service and customer satisfaction and how can we do that if we are eliminating the person to person interaction. In his article Colt mentioned Chili's "has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children". I understand the thought behind keeping your guests entertain while they wait for service; however, I believe it should be just that, entertainment not self-service. Dine in restaurants should not be treated like a fast food restaurant and guests should expect a reasonable wait time. Having that person to person interaction makes a dining experience more enjoyable. E la Carte co-founder and CEO Rajat Suri argued "if someone does not want to spend time with a server, they're going to ignore the server anyways." My thoughts are why would you dine in a restaurant if you do not want to be severed, why not go to a fast food restaurant. Chili's states the tablets are solely for increasing customer satisfaction and increase revenue and suggests the tablets are making the life of waiters better.
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The Keys to Marriott's Success | CIO - 0 views

  • The Keys to Marriott's Success Long before the economy went south, Marriott had a reputation for finding creative ways to wrest the most value from every IT dollar.
  • The devil is in the details—success is in the system.-The Spirit to Serve Metrics drive Marriott. Talk to an IT associate on any given day, and he can tell you exactly how much business the company processed via its systems that week per second ($3,568 when this reporter visited).When implementing the PeopleSoft enterprise service automation module for project tracking and time reporting within IT, for example, programmers developed a tool so that project and productivity metrics are automatically computed after time is entered. Another rule for metrics is to make sure that the right people get the right data in a form that’s meaningful to them. "You need to measure a lot of things, but the trick is to publish the right information to the relevant audience," says Melnick. "Having Marriott.com up and running is not as important as the dollars running through it," explains Keppler. Melnick adds, "For each system we try to focus on the core metrics. And that changes. What might have been important the day you go live becomes a nonevent a few weeks in." For example, five years ago the critical metric for Marriott.com was uptime. Today, it’s how much business the website books. Last year, metrics fueled the IT department’s decision to invest in an upgrade to the site that would make it easier to reserve rooms. Today, more than 75 percent of rooms booked online come through Marriott.com, saving the company $12 million annually.Keeping its eye on the numbers lets Marriott revisit business cases for IT projects each quarter. "The project itself may not change that much, but something external may happen—something like SARS, something from the competition," Melnick explains. "Just because you start a project and it’s on track doesn’t mean you want to keep the same pace. There may be something that comes up that’s even better." Success is never final.-The Spirit to Serve Though the IT department’s resourcefulness is helping keep Marriott afloat during hard times, Wilson and his peers aren’t taking anything for granted. They say they can’t let their culture of resourcefulness wither away when the economy turns around. They’re reminded of how easy it could be to let their guard down each time they flip through Mr. Marriott’s book in which he quotes Somerset Maugham: "The unfortunate thing about this world is that good habits are so much easier to give up than bad ones."But Wilson believes the principles and procedures put in place for prudent and resourceful IT decision making should keep the company on the straight and narrow and ahead of the competition."I have a firm belief that the only real sustainable competitive advantage we can get with IT is making sure our people understand conceptually what IT can and can’t do and apply it better than competitors," Wilson says. "Anything we do in IT, a competitor can install. What they can’t capture that quickly is having a team of people throughout the company that really gets this and follows it all the way through. That’s sustainable."Marriott has valued resourcefulness—on paper if not always in practice—for decades. But resourcefulness is not an end in itself. It’s a tool one uses in the ongoing construction of value, a project that’s never finished. Or, as Mr. Marriott says succinctly in his book, "Success is never final."
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    The article elaborates how Marriott success lies on I.T. as they invest wisely. This states that even they are forced to do more expensive and intensive system upgrade, the result is always a success. It has been stated that information technology is significant as it evolves as they have to deal with all the system update, conversion, implementation and transition.
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Cloud Storage Security: How Secure is Your Data in The Cloud? - 0 views

  • Hybrid Cloud: Many companies choose to keep high-volume files on the public cloud and sensitive data on a private cloud. This hybrid approach strikes a balance between affordability and customization.
  • Intrusion Detection: Online secure storage can serve many users at the same time. Successful cloud security systems rely on identifying when someone tries to break into the system. Multiple levels of detection ensure cloud vendors can even stop intruders who break past the network’s initial defenses.
  • Internal Firewalls: Not all accounts should have complete access to data stored in the cloud. Limiting secure cloud access through internal firewalls boosts security. This ensures that even a compromised account cannot gain full access.
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  • Encryption: Encryption keeps data safe from unauthorized users. If an attacker steals an encrypted file, access is denied without finding a secret key. The data is worthless to anyone who does not have the key.
  • Authentication: Weak passwords are the most common enterprise security vulnerability. Many employees write their passwords down on paper. This defeats the purpose. Multi-factor authentication can solve this problem.
  • Breach Drills: Simulating data breaches can help employees identify and prevent phishing attacks. Users can also improve response times when real breaches occur. This establishes protocols for handling suspicious activity and gives feedback to users.Measurement: The results of data breach drills must inform future performance. Practice only makes perfect if analysts measure the results and find ways to improve upon them. Quantify the results of simulation drills and employee training to maximize the security of cloud storage.
  • Is the Cloud Secure and Private?Professional cloud storage comes with state-of-the-art security. Users must follow the vendor’s security guidelines. Negligent use can compromise even the best protection.
  • Redundancy makes cloud storage security platforms failure-proof. On-site data storage is far riskier. Large cloud vendors use economies of scale to guarantee user data is intact. These vendors measure hard drive failure and compensate for them through redundancy.Even without redundant files, only a small percentage of cloud vendor hard drives fail. These companies rely on storage for their entire income. These vendors take every precaution to ensure users’ data remains safe.
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    This article goes into how secure is data that is stored in the cloud. There are three different types of cloud storage. one is public, two is private and three is hybrid. The article states that most companies go with hybrid because of its versatility. cloud storage does have built in security that includes intrusion detection, internal firewalls and file encryption. the article does list that there is security risk that come with cloud storage. week passwords are one of the main concerns when it comes to cloud security. Cloud companies do what's called breach drills to see if there are any weakness in the security and if there are how do they handle the situation if the system is compromised. this article does list the pros and cons of cloud services but in the end, it shows that the writer for this article is biased towards the use of cloud services.
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    Breach drills sound like a great idea! It would be helpful in continually maximizing security efforts and determining weak points in the system, especially with technology advances and computer viruses becoming stronger.
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5 Tips to Activate Your Ecommerce - 1 views

  • Keep Communicating With Your Guests
  • consistent social media updates
  • establish a connection
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  • clearly outline what your property is doing to ensure their safety,
  • Utilize your social media networks to inspire travelers as travel begins to resume
  • re-birth of the road trip and similar drive market demand.
  • keyword rankings have not dropped in kind,
  • Planning for that pent-up travel demand, however, will require a data-first approach.
  • Property's can also run promotions and specials
  • creating your target audiences to deliver relevant messaging
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    This article discusses five ways to stimulate Ecommerce which includes corresponding with guests, remaining active on social media, not letting your SEO go on leave, devising media budgets and targeting, as well as employing the help of an expert. The author emphasized staying in contact with your customers whether it be through your website, social media, or email. The intention is to stay connected with your guest so that when it is time for them to choose a hotel, they will choose yours. Social media can be used as a tool to entice your future guest and keep them interested in your property. Keeping search traffic up for your website will also ensure people continue to look at your property. Keep in mind the kind of travelers that will come to your property, and tailor your advertisements, messaging, and offers to meet the needs of those travelers. And lastly, if needed, do not be afraid to enlist the help of an expert. This article is meant as a guide for getting one's Ecommerce back on track during these hard pandemic times.
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    My opinion on this article is that E-commerce has been a huge hit as of lately and it is time for this type of trend to follow in the hospitality world. There is a huge shift from walk-in business to online bookings and the best way to show guests the improvements to the property would be through email and social media presence. This would give properties a competitive advantage when it comes to OTA bookings.
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Why Hospitality Leaders Should Reevaluate Their Information Security Policies to Regain... - 0 views

  •  Nearly one in three (31%) hospitality companies said they do not have a policy in place for storing and disposing of confidential information on end-of-life electronic devices, and 19% don’t have a policy for storing or disposing of confidential paper documents.
  • With nearly a quarter (23%) of consumers reporting they would take their business elsewhere following a data breach, hotels
  • More than two in five (41%) hospitality businesses say they believe it’s likely their organization will experience a data breach in the next five years, and 44% believe the source of that breach will be human error or accidental loss by an employee or insider.
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  • More than half of Americans (60%) believe that their personal data and information is less safe and secure than it was 10 years ago, which may be why nearly all (93%) hotel owners feel like they need to do more to show employees and consumers how they are protecting personal information.
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    Almost a third of hospitality companies have reported that they do not have a policy in place for storing and disposing of confidential information. In that same group another 19% reported that they don't have policy for storing or disposing of confidential paper documents. This is a alarming because most hospitality companies have to store consumer information. Nearly 23% of consumers reported they would take their business elsewhere following a data breach which should be a walk up call in the industry to improve their current security. What is even more alarming 41% of hospitality businesses say they believe that their organization will experience some form of data breach in the next five years.
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    The security of data in the hospitality industry is now more and more important. Although some hotel owners may not keeping it in mind as an important issue, a large percentage of hotel guests feel concerned about it. This discrepancy should be a wake-up call for hoteliers. Organizations can do three things to minimize risk: update security policies, train employees better, and regaining customer trust. Current statistics provided evidence that these three aspects are all important and can be improved.
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