How the hospitality industry will profit from the IoT | Network World - 0 views
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But IoT is more significant than just adding connectivity to existing products or services. In fact, it is about changing the way products and services deliver value. In the process, products are becoming services, and services are becoming more intelligent.
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The hospitality industry is not immune to this evolution, and, in fact, it is well positioned to benefit from IoT. That’s because the industry is poised to improve the customer experience while simultaneously reducing costs.
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Some hotels, such as Hilton, are experimenting with connected, Bluetooth door locks so that a guest can use their smartphone as a key.
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Too much automation can be detrimental. For example, high-end restaurants are unlikely to move to automated server-bots anytime soon. However, people do value and appreciate efficiency. When hospitality more closely embraces IoT, hotels can improve the guest experience and lower costs, and when done right, they can avoid interfering negatively in a guest’s stay.
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The Internet of Things (IoT) is and will continue to be a huge part of the hospitality/tourism industry. Hotels are barely scratching the surface of what this network can accomplish at full capacity as we still have some places that still manually put in data onto their software. With IoT, we are taking control of many aspects of the day to day operations of a hotel. From using key cards on your phone via Bluetooth, sensors checking out if there is anyone in the room, and other neat futures; hotels are optimizing so they can focus more on customer service and other pressing matters. My opinion though on the matter, which is one that is reflected at the end of the article, is we can't have too much reliance on IoT. If the system fails is obviously the worst part, but could happen to jobs on the property. Would staff get retrained or let go? Do we get to a point where the hotel can run on its own? Obviously, these are questions that might be way in the future, but with the rapid growth of this network, it might be time to think about it.