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Hotels Tap Tech for Loss Prevention | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...Tech-for-Loss-Prevention-77334 loss security
shared by Adilen Alfonso on 15 Jan 12 - No Cached
  • But new technologies are becoming available
  • From RFID linen/supplies tagging to inventory management; from automated minibar technology to video surveillance and door locking technology, hotels are finding new and innovative ways to protect their assets, and their guests.
  • a radio frequency identification system (RFID) that allows MGM Resorts to track and understand inventory quickly and effectively.
  • ...7 more annotations...
  • RFID-enabled locking technology
  • The system was implemented in December 2009, and has resulted in balanced inventory
  • When inventory is received, chips are either pre-installed or sewn into them and inventory is entered into InvoTech’s GIMS system
  • The new system allows the facility to monitor and audit a lock to determine when the room was entered and by whom.
  • security cameras provide “eyes in many places
  • merging technology takes these measures to a higher level, using intelligent software for example in security cameras, to provide detailed surveillance information.
  • Good technology in the hands of skilled administrators and managers who have put well-developed and well-communicated processes in place is what really makes the difference in terms of loss prevention for hotels. 
  • Adilen Alfonso on 15 Jan 12
     
    This article shows how hotels are using technology to improve their loss prevention and security systems. Hotels, like the ARIA in Las Vegas, are implementing radio frequency identification systems (RFID) to efficiently track their employees' uniforms. This specific hotel has the advantage that it is a new hotel and therefore can start with a blank slate, versus other hotels that will implement it as their budget allows. The RFID chips are sewn into the uniforms and then entered into the inventory system. This allows the hotel to monitor where and in whose hands the uniforms are. Other hotels, like the Arnold Palmer in Orlando, are using RFID for security. The RFID locking technology audits locks and tell the hotel when and who entered a room. In addition, sophisticated cameras with intelligent software are being used throughout different points of hotels' perimeters to safeguard guests. These sophisticated technological breakthroughs are only efficient if organized data management and communication processes are put in place. I think that the use of technology to better monitor theft and security is a great area for hotels to invest their money on. The use of cameras to detect alarming fast speeds of boats near hotels with ocean perimeters is not something that guests look for when deciding on hotels, but it is an added feature that adds value to the hotel in the long-run and one that can save lives.
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Global Distribution Systems in Present Times - Four Major GDS Systems; Amadeus, Galileo... - 1 views

www.hotel-online.com/...Oct02_GDS.html
shared by Chengcheng Feng on 26 Jan 12 - Cached
  • Among the “shelves” on which buyers search for travel services are world’s global distribution systems and the Internet distribution systems
  • The airlines realized that by automating the reservation process for travel agents, they could make the travel agents more productive and essentially turn into an extension of the airline’s sales force. It is these original, legacy GDSs that today provide the backbone to the Internet travel distribution system
  • Fang Shu on 26 Jan 12
     
    October 2002 - The travel marketplace is a global arena where millions of buyers (travel agents and the public) and sellers (hotels, airlines, car rental companies, etc.) work together to exchange travel services. This is a good article talking about four major GDS System companies in the world nowadays. When we do some research in GDS area, it is better for us to know some information about these four companies. They are Amadeus, Galileo, Sabre and Worldspan. The author said that Aadeus is Number 1 inlocations worldwide compared to other three companies, Galileo International is a cautions follower when it comes to technology when compared to other GDS companies. Sabre's competitive strenghs are market position, global reach, stable product line, diversification of revenue streams and intellectual capital. And Worldspan has successfully developed the strategies and solutions to ensure the company's long-tern success. After read this article, I think I have the big picture of what GDS System is. The author gave us the strength of different systems. I know what are these GDS companies doing right now in the world. And what is the best is that the author used some accurate data to support the point. So in my point of view, I don't only understand the knowledge related to GDS System, but also learn the way to write my paper, that is using lots of numbers.
  • ...9 more comments...
  • Fang Shu on 26 Jan 12
     
    I don't know why but I was failed to highlight this article. I did it in My Library.
  • YONGHE FAN on 27 Jan 12
     
    It is a great article that provides some detailed information on the four most famous GDS. and it was separated into four parts by explaining the four major GDS one by one. It is talking about the history, current status and development of these four major systems to help readers understand what exactly it is and how it works. I like this because it helps me create an overview of GDS systems.
  • Ligia Elizondo on 27 Jan 12
     
    Interesting article that summarize important information about major GDS companies. GDS companies such as Amadus, Galileo and Sabre are platforms in which a range of travel related services are offered through electronic switches and routers .
  • Jingyi Wen on 28 Jan 12
     
    This article introduces four major GDS systems' characteristics and strength. I think these information will be useful for hotels when they choose the GDS systems.
  • Yu Zhai on 30 Jan 12
     
    According to the World's Leading CRS/GDS System 2011, Sabre is the winner profile. And the Amadeus, Galileo, Worldspan and Zurich Systems were nominated.
  • Joe Cilli on 10 May 12
     
    This is about GDS!
  • paige rosenberg on 12 Jul 12
     
    In the travel marketplace it is global where buyers and sellers work together to exchange travel services. Global distribution systems and the internet distribution systems have become electronic supermarkets linking buyers to sellers and allowing reservations to be made quick and easy. Travel today is sold most on the internet, it is a vast networks of suppliers and a wide customer pool in a centralized maket. Currently today there are 4 major GDS and they are continuing to grow. This article pretty much summed up what we learned in the past 2 classes
  • Irine Wallace on 03 Sep 12
     
    SUMMARY A global distribution system (GDS) represents a computerized system used for managing different transactions within the air travel and hospitality industry There are currently four major GDS systems: 1. Amadeus (2) Galileo (3) Sabre (4) Worldspan Amadeus Founded in 1987 by Air France, Iberia, Lufthansa, and SAS, Amadeus is the youngest of the four GDS companies. Amadeus is a leading global distribution system and technology provider serving the marketing, sales, and distribution needs of the world's travel and tourism industries. Its comprehensive data network and database, among the largest of their kind in Europe, serve more than 57,000 travel agency locations and more than 10,500 airline sales offices in some 200 markets worldwide... Galileo International Galileo International was founded in 1993 by 11 major North American and European airlines: Aer Lingus, Air Canada, Alitalia, Austrian Airlines, British Airways, KLM Royal Dutch Airlines, Olympic Airlines, Swissair, TAP Air Portugal, United Airlines, and US Airways. It is a major player in the GDS business throughout the world: North America, Europe, the Middle East, Africa, and the Asia/Pacific region. Galileo International is a diversified, global technology leader. Sabre For more than 40 years, Sabre has been developing innovations and transforming the business of travel. From the original Sabre computer reservations system in the 1960s, to advanced airline yield management systems in the 1980s, to leading travel web sites today, Sabre technology has traveled through time, around the world, and has touched all points of the travel industry. Worldspan Founded February 7, 1990, Worldspan was originally owned by affiliates of Delta Air Lines, Inc., Northwest Airlines, and Trans World Airlines, Inc. It is currently owned by affiliates of Delta Air Lines, Inc. (40%), Northwest Airlines (34%), and American Airlines, Inc. (26%). Since its 1995 advance into the world of Internet technology fo
  • xiyu wang on 09 Sep 12
     
    This article is about the GDS system, and it introduced four major GDS system in present times. GDS is a worldwide computerized reservarion network used as a single point of access for reserving airline sears, hotel rooms, rental cars, and other travel related items by travel agents, online reservation sites, and large corporations. The for major GDS systems, Amadeus, Galileo, Sabre, and Worldspan owned and operated as joint ventures by major airlines, car rental comopanies, and hotel groups. GDS is also called automated reservation system (ARS) or computerized reservation system (CRS). Among the four major GDS systems, Amadeus is the youngest one and has done remarkably well during its short tenure. With its strong company infrastructure worldwide, impressive product set, and growing customer base, Amadeus is one of the most significant players in shaping the future of the GDS. Galileo's competitive strengths include market share, well-balanced and global presence, relationships with diverse groups of travel vendors, technologically advanced information systems, highly skilled personnel, and a stable product line. Gralileo is a follower when it comes to technology, but is has established successful relationships with entities such as Go, UK's best low-cost airline. Sabre's competitive strengths include market position, global reach, stable product line, diversification of revenue streams, and intellectual capital. Sabre business model is a strong one, and continues to make significant progress in advancing both its electronic travel distribution and its information technology solutions businesses. The last one Worldspan has a legacy of industry firsts that are not well known. It continues to look at benefits of creating its own consumer brand and has been partnering with different companies to expand the services that it can provide to its customer base.
  • anonymous on 14 Sep 12
     
    GDS is started on the airline industry. And with it development, the airline company recognized that the GDS is becoming more and more important and necessary. And in my opinion, the GDS can not only focus on the airline. It can be on the internet. That is means they should built some sub-company around the world and it will help to form a kind of net that can cover all over the world. So that it is reduce the pressure of airline and increase the short distance distribution. it will be more efficiency for the guest and less human labor.
  • Chengcheng Feng on 20 Sep 13
     
    More and more customers rely on global distribution system to buy hospitality products in present time. This article introduces four major type global distribution systems, Ama dues, Galileo, Sabre and Worldspan. There are also some smaller GDS existed in the world. Amadeus is the youngest of the four GDS companies. Galileo International is a diversified, global technology leader. Galileo's competitive strengths include well-balanced and global presence, relationships with diverse groups of travel vendors, technologically advanced information systems and a stable product line. Sabre's competitive strengths include market position, global reach, stable product line, diversification of revenue streams, and intellectual capital. Worldspan provides worldwide electronic distribution of travel information, Internet products and connectivity, and e-commerce capabilities for travel agencies, travel service providers, and corporations.
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Hospitality Managers and Communication Technologies: Challenges and Solutions - Cornell... - 1 views

www.hotelschool.cornell.edu/...abstract-15174.html hospitality communications
shared by jessica carvalho on 26 Jan 12 - No Cached
    • jessica carvalho
      jessica carvalho on 26 Jan 12
       
      This is a good and short article about things that are currently going on in the hospitality industry. It shows that most answers on the small sample size come from their age, gender, and native language. These answers are most comparable to these skills.
  • While most thought a 24-hour turnaround was acceptable, others were willing to let matters slide longer—potentially incurring dissatisfaction from customers and coworkers.
  • jessica carvalho on 26 Jan 12
     
    hospitaltiy tech communications
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Evolution In Travel Agent Industry | PRLog - 1 views

www.prlog.org/-in-travel-agent-industry.html rise evolution agent industry travel demand sales increases
shared by diana morales on 29 Jul 12 - No Cached
  • The travel industry is growing 23% faster than the world economy and will continue historical growth for the next 18 to 20 years.
  • Years ago, when you wanted to go on vacation, there was only one option. You had to hoof it down to your local travel agency and browse through some travel brochures.
  • Then, a few things happened. First, the airlines decided they didn’t need travel agents anymore and they pulled the plug on agent commissions
  • ...6 more annotations...
  • Then, the second thing happened. The advent of the internet connection changed the face of travel forever. Information is readily available 24 hours a day about any aspect of travel you can imagine - from luxury yacht trips in the South Pacific to staying at a youth hostel in Europe
  • In the wake of the home-based business revolution, many travel agents have moved their businesses to their homes.
  • The travel industry is growing 23% faster than the world economy and will continue historical growth for the next 18 to 20 years.
  • First, the airlines decided they didn’t need travel agents anymore and they pulled the plug on agent commissions .
  • Then, the second thing happened. The advent of the internet connection changed the face of travel forever
  • Now, there is so much information available to consumers, they’re often left floundering in the sea of travel offers. Travel agents are skilled at cutting through the hype and emotion-driven marketing of suppliers. They have learned how to match travelers with vacations they will treasure.
  • Casrine Kelly on 29 Jul 12
     
    The travel industry has evolved over the past years. In the article it talks about how travel was limited in years gone by and you had to physically sit in a travel agent office in order to book your vacation. They were the only one who had all the information about travel. Then came the evolution of the travel industry and now everybody can book their vacation online with or without the help of a travel agent.
  • diana morales on 31 Jul 12
     
    The article here explains the evolution of how we used Travel Agents back in the day and how we got to a point where we no longer needed travel agents. Back in the old days if anyone wanted to fly to another country or state, we went thru travel agents so we can get a booked flight and car services etc. Now we do everything ourselves. We find out information on our own and book and print our own tickets. Why? because of the internet. The internet will teach you anything and will give you whatever you are looking for. According to the article , people are overwhelmed in all the information provided by the internet that they cant decided where they want to go or where they want to stay at. So business is coming to travel agents. We feel so busy now and days that we give all the work to someone to do everything for us.
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Event Planning Software, Room Layout Software | NFS - 0 views

www.nfs-hospitality.com/roomlayoutsoftware.html event planning software layout
shared by Yu Zhai on 21 Feb 12 - No Cached
  • Yu Zhai on 21 Feb 12
     
    Network File System introduces a room layout software which can help event planner to maximize use of space and get the very best layout. It does not need the planner to draw himself, once you enter the data on a simple form the software requires, it will automatically generates an accurate and professional diagrams for planner. This software is simple to use, and also simple to customize. After it automatically offers the primary layout, planner can use the convenient shape toolbar to change the basic layout. It is just several clicks of the mouse. You do not need to master comprehensive plotting skills. Even thought the physical barriers or your real event rooms are some strange shapes, this software can use its room schematic feature to avoid all such barriers. Also it can automatically change the units of measurement if you plan overseas. And if the layout you want violates the fire regulations, it will warn you.
  • Jingyi Wen on 22 Feb 12
     
    I think this system is useful for the hotel. I found so many benefit of this system. First, hotel can save a lot of budget by using this system because hotel does not hire professional IT employee to plot. Also this system can use hotel space effectively. Security is important for hotel, hotel should avoid hotel fire. This system can help hotel avoid violation of the fire regulations.
  • Yue Zhang on 23 Feb 12
     
    This article provides a new information for me. The room layout software mentioned in this article is really a great and useful software for event planners, which could offering planners an accurate, professional view of the room to present to clients. But I have a question that, the guests may have some special requirements, and after the software gives a suggestion, how to fix it to satisfy the guests. What should the planners do if the suggestion provided by the software is far from the guests' requirements?
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HFTP Begins Development of a Global Hospitality Accounting System Users Guide - 1 views

www.hftp.org/...NewsPressContent.aspx accounting technology
shared by Yue Li (3011472) on 01 Mar 12 - No Cached
  • "We are the only global association dedicated to hospitality finance and technology
  • To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals (HFTP®) has begun development on a global hospitality accounting system users guide.
  • The global guide will provide the industry with a comprehensive glossary of inventory terminology, charts of accounts and will benchmark common allocation for specific regions of the world. The project is planned as a three step process:
  • ...1 more annotation...
  • HFTP is working with members of several organizations including, EHL, HFTP's Research Institute at the University of Houston, Hong Kong Polytechnic University and Hospitality Professionals Association (HOSPA).
  • boyan yuan on 01 Mar 12
     
    To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals has begun development on a global hospitality accounting system users guide. HFTP is the only global association dedicated to hospitality finance and technology and our Global Board is investing heavily to create a benchmark that stakeholders can use to compile accounts, compare regional differences and define the value of a hospitality operation.
  • ...3 more comments...
  • Marcia Brown-Kelly on 01 Mar 12
     
    I agree that this will be a great resource for hospitality finance and technology professionals. I believe that the school doing the research should partner with industry focus groups as well.
  • david swatscheno on 28 Jun 12
     
    This article focuses on a global accounting system. Their trying to make a generic set up that is user friendly for people worldwide. People are working on this and we will see what it has to offer the hospitality community here in the future.
  • Laura Montoya on 15 Oct 12
     
    This article speaks about a user guide that will "compile accounts, compare regional differences and define the value of a hospitality operation." To create this guide will take some time, and 3 steps must be performed. First the research needs to be conducted and gathered, secondly the collected data will be distributed to regional teams who will develop sample charts of accounts. Lastly, the team chairs will finalize the project by authoring a discussion on similarities or differences.
  • Kelly Baptist on 17 Oct 12
     
    This article was pretty brief, but it stated that Hospitality Financial and Technology Professionals has begun development on a global hospitality accounting system users guide. This would create a global resource for the finance industry. Frank Wolfe, HFTP's CEO, says that the company is the only global association dedicated to hospitality finance and technology. They are hoping to create a benchmark that stakeholders can use to compile accounts, compare regional differences and define the value of a hospitality operation. What I found interesting about this article was that it greatly involved final year bachelor students at Ecole Hôtelière De Lausanne in Switzerland performing research for this project. I also think that a global hospitality accounting system users guide would be beneficial, especially since many managers/employees do not have the strongest training or skills in a financial or technical area.
  • Yue Li (3011472) on 17 Oct 12
     
    HFTP (Hospitality financial & technology professionals) begins developing a global hospitality accounting system users guide. This kind of users guide is totally new to the hospitality industry and currently there is no global resource like this. The global guide will provide the hospitality industry with a glossary of inventory terminology, accounting charts and other accounting-related information. This project is developed using technology that can provide users with a benchmark that stakeholders can use to compare regional differences and define the value of hospitality operation. This project is a three-step process. First, bachelor degree students from all over the world who are interested in this project will work as data collector. Second, the assembled and analyzed data will be processed into professionals in different regions all over the world to create new sample charts. Finally, the initial guide will be published in multiple languages and distributed globally. This new accounting system technology is predicted to help the hospitality industry increase the ability in financial management, accounting, cost control and the sharing of global accounting data sources.
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How To Choose An Accounting Software For Your Small Business - 0 views

www.cloudtweaks.com/...ftware-for-your-small-business software technology hospitality business solution
shared by Ganna Gorbachuk on 05 Mar 12 - No Cached
  • Ganna Gorbachuk on 05 Mar 12
     
    There are several ways for small business to track income and expences. At first checking with a business accountant is an important step of choosing right accounting software. Checking business forums also can be a good idea of finding best solutions for owners of small enterprises. If the business owner is into service business he needs accountung software which can track time and billing but if he is the owners skill level must also be considered. Some accounting applications in the internet offer trial runs, so trying them can be a good way of finding whats best for this particular business. Cloud applications can also be very helpful, avaliable and accessible anywhere, anytime and very mobile, because you can use them from phone, pc or a tablet. You don't need to buy servers to host the software hosted in icloud. For sure it has some disadvantages like privacy, security, and fees, if any problems in the system occur the owner will need to wait for vendor to resolve it. Choosing the best solution for accounting of small business enterprise owner will have to weigh all advantages and disadvantages in order to find what is the best solution for its business.
  • YUNTING CHEN on 05 Mar 12
     
    i agree!! choosing the proper accounting system can make operation goes smoothly.
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Spreading the netiquette gospel at work - CNN - 0 views

articles.cnn.com/...1_e-mails-netiquette-ring-tone Netiquette internet communication
shared by jennifer amador on 10 Jun 12 - No Cached
  • Spreading the netiquette gospel at work
  • Your co-workers, of course, are another story. And their lack of netiquette skills isn't just an annoying but innocuous reflection of their poor upbringing; it can actually hurt the entire company.
  • But consider that whoever has no problem speaking to you that way likely sends inappropriate missives to the outside world: clients, partners, prospective customers and so on. Anyone with a corporate e-mail address is a company ambassador with every note he or she sends.
  • ...2 more annotations...
  • You know how when you're pitching an idea in a meeting and a higher-up's BlackBerry buzzes on the table and he leans in to read it and you're mortified and start stuttering and everyone becomes engrossed in watching him leisurely reach for the silence button?
  • About two-thirds of employees say PDAs are a distraction in meetings, according to a Lexis-Nexis survey. What's more, research from Washington University in St. Louis found that a ring tone blaring midclass hampered students' recall of the material covered by about 25 percent.
  • jennifer amador on 10 Jun 12
     
    Netiquette is very important in today's industry as it can only improve and enhance our way of communicating and networking. Also, everything is pretty much done by conference calls, audio visuals and over the internet by exchanging emails and web links. I personally believe that Netiquette should only be improve on because that is where the world of today is looking forward to and addressing too.
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The employee's guide to netiquette | News & Views | Career FAQs - 0 views

www.careerfaqs.com.au/...-employees-guide-to-netiquette hotel technology hospitality business
shared by Stephanie De Paz on 08 Jun 12 - No Cached
  • Stephanie De Paz on 08 Jun 12
     
    This article is a great resource for prospective employees to read through. Netiquette is becoming just as important as general etiquette. The web is more and more evident in society every single day. Hoteliers are required to practice and teach proper netiquette to their employees but a hopeful with these skills learned before training will stand out inevitably. It explains the 7 factors: control your own presence, terms and conditions, keep tabs on yourself, emailing in the office, sharing is caring, remember where you are and who you are, and finally be smart. These are all easy ways to keep track of proper netiquette in the hospitality industry.
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Hotel Technology and the Importance of the IT Manager - 1 views

voices.yahoo.com/importance-manager-617781.html Technology hotel hospitality
shared by Matt Turner on 19 Sep 12 - No Cached
  • Matt Turner on 19 Sep 12
     
    After the tragic events of September 11th, 2001, the travel business was damaged for many years. Profits became much lower in the hotel business, but were not nearly as bad as airline profits. As a result, many larger hotel chains began innovation on their websites in order to streamline promotions, advertising, reservations and bookings. In the hotel industry, there are individuals who create hotel technology platforms and there are IT professionals that make sure they work properly when needed. Some of these IT professionals, for smaller businesses, work from remote locations. At larger hotels, however, they are often times required to be onsite. Onsite IT professionals are an important part of the hotel's staff. Some hotels, however, assign IT duties to hotel management, as well as other key employees, in order to not have to invest the salary of an IT manager. The author of this article, Christine Cadena, states that it is a better idea to invest in an IT manager with specific education and training, than just assigning duties to hotel management. She also touches on how many hotel chains fail to promote education and certification in IT, resulting in hotel managers learning the IT processes by trial and error or hands on experiences. As the hotel industry continues to recover, there has been an emphasis on improving technology onsite. Many hotel managers, however, are lacking the education necessary to help with technological improvement. When hotels begin to invest more in IT education and certification, they should see an improvement in levels of service, as well as profits.
  • Jenan Williams on 20 Sep 12
     
    Great Article Matt- I struggle with not having an IT department on site and not being too techie. Its a great advantage when you ring that extension, someone answers and can quickly identify why the credit card machine is not working or the projector has fuzzy lines right before a big conference. Too many times, we find ourselves being place on hold for countless minutes usually 10 or more for someone from support services to identify the problem. I'm a foodservice manager not the IT manager, so talking technology to me is like talking French. If companies invested in a manager with the proper training and skill level to fullfill the position of running the hotel, then the same should be done for IT.

HR Payroll Systems - 10 views

started by Marisa Chauvet on 30 Jul 13 no follow-up yet
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The "IT" Factor in Service...How Does the Information Technology Team Fit into Today's ... - 0 views

hotelexecutive.com/...t-into-todays-guest-experience
shared by noreen1 on 13 Feb 15 - No Cached
  • The IT or technology team is not always on the front line of attention when it comes to Guest Service skills.
  • Their roles and guest demand for technology services has increased and is going up and yet, guest service may not be a priority in this department
  • Ms. Nedry Guest Service / Customer Experience Mgmt The "IT” Factor in Service...How Does the Information Technology Team Fit into Today’s Guest Experience?
  • ...12 more annotations...
  • How does the Information Technology team in any hospitality environment respond to
  • echnology snafus that impact
  • ervice delivery?
  • Are IT teams oriented or trained to understand that they are providing customer service to internal customers, the employees and do they comprehend the behaviors that will add or decrease anxiety in these anxiety –producing situations?
  • They are trained to understand the intricacies and nuances of machines, software and the internet. They are probably not trained to understand the intricacies and nuances of the humans and the emotions around them. Frontline personnel are trained to anticipate, be proactive and responsive to guest needs. Technology teams are trained to anticipate, analyze and be responsive to machine and software needs. Integrating the two philosophies and approaches can lead to productive new strategies to benefit both employees and guests.
  • Now, with additional hi-tech duties and guest needs for immediate access to wireless and the ability to set up their hotel room office away from home as soon as they arrive, expectations are higher.
  • Understanding the big picture and all the sensitivities involved can be powerful to share with IT teams.
  • Providing a deeper understanding works both ways to create the most effective guest service strategies. IT teams can explain what it takes to analyze and solve problems to frontline teams. Frontline teams can explain to IT how guests react and what type of communication would be helpful to them and enhance service delivery. Developing effective working relationships between these two very different employee ‘cultures’ may seem obvious but is often neglected and that’s when misunderstandings occur.
  • Other areas impacted by the IT/frontline interface include the hotel’s website, customer loyalty tracking systems, data collection, meeting planner specs, reviews and responses to them and especially now social media.
  • Include and provide Guest Service training to all employees involved in IT or technology efforts. If any services are outsourced, make sure a representative of that company or key points of contact are integrated into the hotel’s guest service philosophy and standards
  • Design service standards for the IT team
  • Focus on internal communications between the IT teams and other parts of the hotel or business
  • noreen1 on 13 Feb 15
     
    This article describes the importance of investing in training between front of house personnel, and the IT department. While maintaining the efficiency of both of these departments is half the battle, it is also important to make sure they understand each others roles and needs in challenging situations. Cross training for both of these departments enhances the guest experience, and helps both teams understand the other more.
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Safety Security and Loss Prevention During Hospitality Emergencies - Disaster Recovery ... - 0 views

www.drj.com/...g-hospitality-emergencies.html business Hospitality hotel tech prevention security emergency
shared by lvela051 on 30 Oct 16 - No Cached
  • Emergency preparedness should be a major part of the hospitality managers’ duties; they must work side by side with other tourism organizations to be prepared well to assist and save the lives of the tourist before, during and after the catastrophic events, and should adopt an updated effective emergency plan.
  • Safety and security are classified as the most important factors in the hospitality industry. Pizam et al., (1997) argued that safety and security are the most important factors to the tourist, and the first in mind when planning to travel.
  • The effective usage of safety surveillance such as closed circuit television (CCTV), electric emergency generators, body guards, fire extinguishers, fire sprinklers, emergency lights will maintain the security procedures adopted by the hotels to ensure their guests' safety, and updated emergency plans to confirm the emergency preparedness and effective planning to overcome the potential risks.
  • ...18 more annotations...
  • Furthermore, it is important to consider the proper dress for the security staff to be in line with the hospitality management philosophy.
  • Safety is a term which relates to protecting guests and staff within the hotel from the potential hazards, injury, and death by dealing with dangerous materials and different kinds of accidents. In contrast, security regards the protection of property from criminal accidents and terrorist activities.
    • lvela051
      lvela051 on 11 Jul 18
       
      Main goal with safety.
  • Providing the highest levels of safety standards and security ensures good marketing for the hotels by preventing an accident before it becomes a major issue causing loss of life and property.
  • effective information system and being well prepared for emergencies could prevent or minimize loss for the hotels.
    • lvela051
      lvela051 on 11 Jul 18
       
      Preparedness helps to know the situation better.
  • four-phase model to plan for the crisis and to deal with the emergencies; this model proposed reduction, readiness, response, and recovery phases to deal with the crisis.
  • Many practitioners imply that regarding the technology evolution in the last decade, Information Technology has become a fundamental part of the hospitality industry,
    • lvela051
      lvela051 on 11 Jul 18
       
      The use of technology is becoming a part of how to prevent the problem.
  • the importance of an updated emergency plan
    • lvela051
      lvela051 on 11 Jul 18
       
      things change over time, its important to continuously update the plan.
  • The hospitality industry is one of the most vulnerable industries to crises.
  • is vulnerable to both internal and external emergencies.
    • lvela051
      lvela051 on 11 Jul 18
       
      Need plan for both to be prepared.
  • updated regularly, and a direct communication system should be employed to respond to and overcome the crisis.
  • The importance of continuous emergency training for the employees is also emphasized.
  • ole of the media, information, and the social media should be reviewed and evaluated continuously
    • lvela051
      lvela051 on 11 Jul 18
       
      With the use of technology becoming a bigger factor, its important to have someone assigned to handle the media.
  • causing negative impacts not only for the hospitality players, but also for the tourists and the local community.
    • lvela051
      lvela051 on 11 Jul 18
       
      It affects more than just the establishment.
  • biometric technologies could ensure the hotel security and increase the effectiveness of hotel information systems. This will reduce the costs, improve management of the employee and guest activities, and improve the ability to recognize the criminal activities.
  • Preparedness and an updated emergency plan with managers' awareness will help the hospitality industry to provide the necessary resources, as well as effective training to avoid or minimize risks. Safety surveillance and security systems are very important to save guests' lives and hospitality properties. These factors can also be used as a marketing tool for guests and meeting planners. Finally, it's very important to understand the crisis emergency frameworks to mitigate effects and be well prepared before the crisis strike, and furthermore, to minimize losses during evacuation when the disaster happens.
    • lvela051
      lvela051 on 11 Jul 18
       
      What can be done.
  • susceptible to epidemics movements,
    • lvela051
      lvela051 on 11 Jul 18
       
      Word of mouth is a big marketing tool that can either hurt of help an industry.
  • Hotels should issue a check-list concerning a hotel’s vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning).
  • This will transmit a positive image: hospitality may gain a lot by using its safety and security as a marketing tool to attract more tourists to the destination.
  • anonymous on 30 Oct 16
     
    This article was very interesting and it was about how safety security is very important to the hospitality industry. This article also explained how a study shows the safety and security systems work in the hospitality industry. They also said that it is very important to update the emergency plan because you never know when something going to happen in the hotel and you always have to be ready for anything. This study just showed how an effective information system could prevent and being well prepared can definitely help prevent any emergency.
  • lvela051 on 11 Jul 18
     
    The article is a study that was conducted in regards to the security management within a hotel and how an effective security system can help in preventing accidents or emergencies from occuring. The main priority of a hotel or any establishment, besides the service provided, is having an effective emergency plan set in place to be able to respond and overcome a crisis. International hospitality being a focus over the recent years, has suffered crises, risks, and disasters causing negative impacts on tourism and the community. Hotels should "issue a check-list concerning a hotel's vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning)." Another part of the plan is to focus on the loss prevention aspect of a hotel by implementing information technology to secure or improve security. On technology mentioned was biometric to increase the hotel information system and also to help reduce cost and improve the way we recognize criminal activities. With the hospitality industry being one of the most vulnerable industries to crimes and disasters, it is important to recognize, improve and update the plans set into place to ensure accurate information. While it's impossible to say that these preventions are going to stop these problems from happening, it can help other learn about the proper steps to handling these situations. I personally think that as much as employers suggest different way, it's the job of the loss prevention team in every industry to construct a plan that address as many issues and conduct trainings that would help to prepare us for these occasions. Trainings are going to be the best way to properly analyze a problem and improve on the emergency plan set.
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Why You Should Not Outsource Your Hotel's Accounting | By David Lund - Hospitality Net - 0 views

www.hospitalitynet.org/...4083889.html
shared by mrueda on 21 Oct 17 - No Cached
  • Outsourcing your hotel accounting is an unintelligent move
  • I said I was going to alternate between the pros and cons. The second pro is cost savings.
  • A negative aspect of outsourcing is the reduced level of service.
  • ...15 more annotations...
  • One good thing that comes from outsourcing is being trendy. Many brands are doing it and it is the trendy thing to do.
  • Another very negative result of outsourcing the accounting function is brain drain and the resulting challenge it creates in succession planning.
  • On the positive side, another idea about outsourcing accounting is the creation of a different kind of finance and accounting leader;
  • If you are thinking of outsourcing your accounting, think again. It is not a good decision. It will cost you dearly and your investment will suffer.
  • Hotels are a high-volume transaction retail business. Every day a hotel sells hundreds or thousands of rooms to many different customer segments. In addition, it services thousands of food and beverage customers.
  • When a hotel outsources they typically outsource payables, some parts of purchasing, general accounting, sometimes accounts receivable and almost always the daily audit and revenue functions.
  • Companies feel compelled to move, to innovate, and sometimes these changes are not in their best interest
  • These functions in a hotel are like filters, collecting all the errors and working with operations to get them back on track
  • the costs savings in the short run are completely upside down – in other words – no savings.
  • The hotel loses track of so many invoices so they start logging the scans and cross referencing these with the outsourced company.
  • If there are no entry level positions, no revenue auditor and no middle management, then how does a hotel grow controllers and directors of finance?
  • they are not going to have financial leaders that understand the hotel business and all its insane nuances.
  • This in theory is exactly what I think hotels should be doing – developing the business skills of the non-financial managers.
  • The fact is these systems and processes are always in need of constant and diligent attention
  • Colleagues in the operating departments need constant oversight and this boils down to finding out what is wrong with the data and communicating back to these areas.
  • denisedantas on 21 Oct 17
     
    This article provides an overview of the importance for hotels to have a centralized function and not outsourcing the hotel accounting, meaning that hotels should not use a third party provider. Companies are compelled to change, to innovate, and in need to keep up with the competition. It says that some hoteliers are choosing to outsource because is trendy, but not always function in their best interest. This article emphasizes the pros and cons, but mostly all the negative results of outsourcing, using other companies to do the work that should be centralized.
  • ...2 more comments...
  • bdolman on 01 Mar 18
     
    The article titled "Why You Should Not Outsource your Hotel's Accounting" sheds light on the importance of having a solid financial and accounting program within the hotel industry. The author misadvises outsourcing the hotel's accounting through a third party provider since it is important for the company to have complete control of the accounting. Although outsourcing is a big trend nowadays, including outsourcing for IT and reservations among other systems, the author firmly believes that accounting should be a task that is monitored in house. According to the article, "A negative aspect of outsourcing is the reduced level of service. Good service in a hotel is everything, not only for external guests, but also for internal guests. In a full-service hotel, the accounting department provides a long list of services: receivables, payables, payroll, revenue control, cash management, systems oversight, audit, food and beverage controls, purchasing, receiving, general accounting and budget/forecasting to name but a few". As hotels require superior service and a wide array of reports to be generated in real time, it is better to hire and train someone with this capability in house rather than calling a company that has other clients. Thus, outsourcing the accounting aspect is quite costly and it is not recommended, as it is a task that needs to be constantly analyzed and controlled in house.
  • anonymous on 25 Jun 18
     
    This article examines the pros and cons associated with outsourcing hotel Accounting practices to a third-party company. The author mentions that hotel operators are under immense pressure to constantly innovate, keep up with and stay ahead of industry trends. However, by following these trends they may not be aligned with the hotel's best interest, resulting in a reduction in efficiency and increase in costs. When choosing to keep accounting practices in house, hotels are better able to capture errors and work with the different departments to correct the errors before recording them in the books.
  • anonymous on 30 Jun 18
     
    https://www.hospitalitynet.org/opinion/4083889.html My article highlights the cons of outsourcing a hotel's accounting system from a third party provider. The author mentions that in the hotel industry, technology is constantly changing and every hotel is trying to stay on trend and "keep up with Jones'". The main issue with outsourcing is the reduced level of service. "In a full-service hotel, the accounting department provides a long list of services: receivables, payables, payroll, revenue control, cash management, systems oversight, audit, food and beverage controls, purchasing, receiving, general accounting and budget/forecasting to name but a few." When you outsource, there is reduced attention to these details. If a hotel's own accounting department handles these daily operation segments, there is less likelihood for error and they will be able to work with the various departments to correct the issues. It also saves tons of money to handle accounting in-house. Another important issue that was raised is that if accounting is outsourced then there is no room for development for an accounting department; no growth, no promotions. A pro is that outsourcing gives a financial manager the ability to focus on the bigger picture and see where changes can be made. If they are bogged down with little details, they might not be able to be the leader the hotel needs.
  • mrueda on 23 Sep 18
     
    The article discussions the pros and cons of whether a Hotel should out source their accounting to a third party. The author of this article strongly agrees that Hotels should not out source their accounting. The author finds it "unintelligent move". Many Hotel owners believe it's "trendy" and necessary to out source their accounting to keep up with their competitors. I agree with the author, that Hotel should do their accounting on site. Management would have better control over functions and departments such as; payroll, auditing, food and beverage management.
11More

Are Travel Agents Still Useful? - 0 views

www.nomadicmatt.com/...using-travel-agents technology travel agents solution
shared by avila031 on 14 Sep 18 - No Cached
    • avila031
      avila031 on 14 Sep 18
       
      This was why people used to need them.
  • They got you the deals you couldn’t find on your own because you didn’t have access to the resources they did.
  • (according the Bureau of Labor Statistics the number of freelance travel agents went from 124,030 in 2000 to 64,250 in 2014),
  • ...7 more annotations...
  • expertise and special business relationships
  • (they’re heavily used for luxury, corporate, and group travel
  • they have seen a surge in demand in recent years
  • their time-saving, stress-relieving, and problem-solving skills.
  • Travel agents are useful if you’re doing a very costly or complex trip, planning a honeymoon or something fancy, or traveling with a large group.
  • Internet has made it easier to book your own travels, but with that comes informational overload.
  • Travel agents are for people who don’t want to spend hours researching their trips, are not experienced travelers, or are traveling in such a large group that the economics and logistics of booking it yourself do your head in. I’m not surprised that travel agents have seen a rise in usage of the last few years, especially among millennials who try to outsource time intensive activities.
  • avila031 on 14 Sep 18
     
    The following article explains why many people expected travel agencies to go extinct once Expedia started being used and all the reasons why that did not end up happening. In todays age there are still many people that use travel agents, in fact the article even states that there have been spikes of usage in recent years. It speculates that this might be because of millennials always using the easiest and quickest ways of getting things done. In fact the simplicity of travel agents is one of the main reasons many people use it along with their ability to get package deals, assist with group or complicated trips, their ability to get discounts, and they prevent problems.
5More

Maestro PMS launches integrated system support | Hotel Management - 0 views

www.hotelmanagement.net/...ches-integrated-system-support technology hospitality property management
shared by upasnab on 31 Jan 19 - No Cached
  • Maestro PMS launched a new expansion to its group of system-integrated, online support and training tools for users.
  • The new support and training initiatives are tied into Maestro’s incident-tracking system. Support tickets are created in the system for each communication and resolution with tracking numbers. This enables Maestro to optimize support response times
  • “Our new support and training enhancements provide users with answers to system questions whenever and however they want. Personalized support lets them be more productive and confident in system usage.”
  • ...1 more annotation...
  • Diamond plus service provides on-demand ‘anywhere—anytime’ online webinars, free version upgrades and eLearning to help Maestro users develop skills and confidence in their system.
  • upasnab on 31 Jan 19
     
    Maestro is an Diamond star hospitality software started in 1978. The software has kept up with all the growing trends in the industry and has finally introduced an integrated system support. Some of the features of this new upgrade include direct help on each screen of Maestro's property software and also the ability to perform screen captures. They have real-time help available with 24/7 tech support with chat feature and screen sharing options. The new upgrade also enables users to request support or training online. These features enable Maestro to optimize it's response times for incidents. These new features give users personalized support and makes them more productive since they don't lose time waiting for tech support to show up. This is a great step forward in PMS technology.
10More

Accounting in Hospitality Industry: An important asset to growing business - 0 views

medium.com/...-growing-business-76f22f62fba6 accounting hospitality industry
shared by mellakygg on 11 Oct 18 - No Cached
  • A properly organized accounting system is an essential requirement for any business and hospitality industry is no exception when it comes to this rule.
  • Every successful venture needs a solid financial management to enable its growth.
  • With such useful data available at hand hotel owners can make proactive decisions and improve the profit of their business.
  • ...5 more annotations...
  • Hospitality accounting includes the following:Preparing a precise collection of month end accountsBudget preparationBusiness planningCreating financial statements and balance sheetsPayroll
  • Accounting is highly significant to hospitality industry because it enables you to gain deep insights into the financial status of the business. Using the real time reporting of financial activities, you are regularly updated about what is going on with your business.
  • This means you can take better decisions and achieve greater outcomes. It also offers ease of handling as the maintenance of proper records will save you lots of time and effort.
  • With good accounting practices you will be able to track cash flows and record transactions.
  • It not only leads to wastage of your precious time and resources, but your lack of experience and skill will hamper your growth. Expert accounting companies will simplify restaurant accounting and hotel accounting for you. They can help you control cash flows and maximize your earnings. So in order to excel in the dynamic environment of the hospitality industry, good accounting is an essential factor.
  • linanzhang on 11 Oct 18
     
    Nowadays, we can say each hotel must have the accounting department. Every successful goal needs a perfect financial management to consolidate it. In the hotel, accounting need to budget preparation, need to do the business planning, creating financial statements and payroll. Hotel needs to pay the salaries for employees and reporting sales and analyzing the profits. This is a huge process. A hotel must manage it efficiently. And owners can make decisions and improve their company. When you report the financial activities, you need to do the real report. A report can give you a chance to take the best decisions and make more profit. As a staff, you need to track cash flows and record transactions. If you have some trouble, you can let the expert help you to solve problems. They can help you to control your cash flows and maximize earnings.
  • mellakygg on 11 Feb 19
     
    For all businesses, including hospitality businesses, it is essential to have a properly organized accounting system. Every business needs solid financial management to achieve growth without which every business withers and dies. Proper accounting is at the heart of solid financial management. Hospitality accounting includes: preparing a precise collection of month end accounts, a trial balance, budget preparation, business planning, creating financial statements and balance sheets, and payroll. Not only does it enable you to track cash flows and record transactions, but it provides deep insights into the financial status of the business enabling owners to make proactive decisions and improve profits. So to excel in the dynamic hospitality industry seek professional help from expert accounting companies to set up proper accounting to have solid financial management. In my opinion, I believe that to have a successful business you need to have an up to date, accurate way to record your accounting transactions so getting professional help from experts would be wise.
4More

Marriott Hotels: Series Of Data Breaches Reveals Lack Of Security Awareness - 0 views

www.forbes.com/...als-lack-of-security-awareness
shared by espence13 on 18 Feb 19 - No Cached
  • The data breach hitting Marriott Hotels Group was huge. The joint-second largest to have ever taken place, in fact, after Yahoo’s disastrous 2013 breach (and on par with Yahoo’s 2014 breach). While the amount of data that was taken from Starwood Hotels’ reservation systems (a company acquired by Marriott in 2016) was vast, what’s most staggering is the fact the breach went undetected for four years, and an acquisition also took place but the alarm still wasn’t raised. Since news originally broke of the release, it’s also been revealed that the hotel group’s own security team was hit by an attack in June 2017. Clearly something has gone amiss.
  • The issue is compounded by the fact that security is still not high enough up the list of priorities for business leaders. Despite well-known organizations frequently hitting the headlines for data breaches (in 2018 alone we’ve had Ticketmaster, Quora, British Airways, Under Armour and plenty more) and a ‘when not if’ warning  being peddled by the security industry for years, many businesses still haven't got to grips with just how critical proper security is. The fact that reviewing security may not have been part of the acquisition process of Starwood by Marriott – and if it was, not well enough – is further evidence of this apparent blindness to the impact of poor security. So, what’s going wrong? A research report from security company Bromium earlier this year suggested that the average large enterprise spends $16.7 million per annum on security, with the vast majority found to be on ‘the human cost of maintaining cyber security systems’. While most firms clearly aren’t 2,000 people sized enterprises, the research provides a good indication that spending on security isn’t the issue. Instead, it’s people.
  • We need to look at different approaches to skills development and, in many ways, imitate cyber criminals themselves who are continually iterating ideas to solve problems, rewarding perseverance and curiosity as well as encouraging further development. The ‘white hats’ need to approach their roles the same way – not rely on what they heard in a classroom six months previously.
  • espence13 on 18 Feb 19
     
    The recent cyberattack at Marriott International Inc. has many hoteliers wondering what are the legal and business risks associated with security attacks? The recent breach at Marriott further proves the point that businesses should prepare now or be willing to pay for it later. In November 2018, the Bethesda, MD-based hotel company revealed there had been unauthorized access to the Starwood guest reservation database, which contained guest information relating to reservations at Starwood properties on or before Sept. 10, 2018. Businesses face a multitude of risk when looking at the potential consequences resulting from a cyberattack or breach. As we've seen recently with the Marriott breach, there can be significant impact to brand equity in the marketplace. This impact can be far reaching for publicly traded businesses, resulting in material impacts to businesses and business valuation, and long-term impact to user adoption. In addition to the downside risk from the market, businesses must also mount expensive defenses against litigation that increasingly takes the form of class actions. Reputation is important in every trade but is especially important in the hospitality industry. This, coupled with the fact that consumers are becoming more sensitive to privacy and security related issues, means that businesses in the hospitality industry must manage against these types of risk and allocate appropriate levels of funding toward information security. What should hoteliers learn from the Marriott breach? Pay attention. Marriott was aware that there was a potential issue shortly after it acquired Starwood, but did not, apparently, investigate in detail. Marriott may not have created the problem, but it bought the problem and didn't treat it with the seriousness that was necessary.
10More

A Robust, Up-to-Date HRIS Can Jumpstart Your Talent Management Implementation - 1 views

www.adp.com/...insight-item-detail.aspx HRIS Talent Management HR
shared by ashleyb102 on 16 Feb 18 - No Cached
  • Human Resource Information Systems (HRIS), are essential for driving fundamental HR management and payroll functions
  • a robust, up-to-date HR system of record can significantly jumpstart your Talent Management implementation
  • A HRIS provides the core system of record that enables entry, validation, maintenance, presentation, and reporting of data required for effective HR management
  • ...5 more annotations...
  • name, address, phone number, Social Security number, job code, job title, job grade, direct manager, employment history, and education
  • employee records
  • The more high-quality information that resides in your HRIS, the faster and easier it will be to add Talent Management capabilities to your HR system or record
  • Three fundamental data elements are required to drive automated processes across all Talent Management domains: job codes, job titles, and job grades assigned to each employee
  • In the Succession Management area, job titles are needed for nominating successors with the right skills, competencies, and experience to fill a specific position
  • ashleyb102 on 16 Feb 18
     
    HRIS (Human Resource Information Systems) are needed to enable beneficial HR management and payroll functions. This system allows companies to keep track of data pertaining to employees like name, address, phone number, social security number, job title, employment history and education. This article explains how in order for companies to have a strong Talent management system they must first have their HRIS in order. The HRIS should be in order because it can provide the Talent Management Systems with data that can make auto processing easier and faster. Job codes, job titles and job grades are data elements in an HRIS that can help span all Talent Management modules. In result, this can make recruiting, retaining, and rewarding employees a simpler process.
  • jmelilli on 21 Feb 18
     
    Not all ADP systems are created equal. While the system is advertised as scalable In my experience the options for smaller operations leaves much to be desired. They have become the most prevalent system and can be a valuable experience for anyone entering the job market.
12More

Workforce Dimensions by Kronos Powers the Future of Retail, Hospitality, and Food Servi... - 2 views

www.ksl.com/...-hospitality-and-food-services workforce
shared by adel168 on 15 Jan 19 - No Cached
  • help empower the entire workforce with a fully comprehensive workforce management and human capital management (HCM) experience combining advanced labor volume forecasting, predictive scheduling, and task management.
  • delivers personalized, best-fit schedules that ensure associate skills are aligned with customer volume and seasonal demand
  • tens of millions of dollars in staffing costs for retail, hospitality, and food service organizations
  • ...8 more annotations...
  • Scheduling accuracy is improved by a median of 20 percent, which could save
  • transform managers into strategic problem solvers,
  • simplify store execution and engage associates with task management.
  • quickly and easily helping associates prioritize actionable tasks, daily to-dos, and customer needs from any device.
  • field leaders and managers can document growth and successes, building confidence throughout the organization.
  • A complete HCM experience to attract, retain, and develop a highly engage workforce.
  • A responsive user experience lets associates and managers complete any action on any device, such as allowing associates to review personal information from anywhere and managers to spend less time behind a desk and more time walking the floor, working with customers, and training teams.
  • The end result is an employee-first environment where associates are engaged, untethered, and empowered to work their own way.
  • adel168 on 15 Jan 19
     
    Kronos Inc. announced new enhancements to Workforce Dimensions which will combine advanced labor volume forecasting, predictive scheduling, and task management for a complete enhancement to the workforce. The end goal of these enhancements is to attract, retain, and develop a highly engaged workforce with an employee-first environment.
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