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2013 Hotel Mobile Technology Trends « HeBS Internet Marketing Blog - 0 views

www.hebsdigital.com/...hotel-mobile-technology-trends hotel network mobile technology
shared by Xuan Huang on 31 Jan 13 - No Cached
  • One of the most notable developments this year is that the terms “mobile marketing” and “mobile technology” really evolved to include not just mobile phones. Tablet devices such as the iPad, Samsung Galaxy and Google Nexus quickly became a significant part of the travel planning and booking process.
  • Google search statistics also show a dramatic increase in hotel queries in the mobile and tablet channels in 2012:
  • According to eMarketer and mobile ad network Chitika, mobile’s estimated share of web traffic in North America is 28% as of June 2012.
  • ...5 more annotations...
  • It is interesting to note that tablets generated 200% more room nights and 430% more revenue than “pure” mobile devices
  • Tablets Complement Other Screens
  • Marketing in a SoLoMo (Social, Local, Mobile) World
  • Hoteliers can accomplish this in a very affordable ways, such as adding a check-in special on Facebook and Foursquare, or sending them a text message offering a discount to be used on-property. SMS marketing and geo-location offers should become key in how hoteliers target travelers not after but during their travel experience.
  • The Key to Revenue Growth in 2013
  • Xuan Huang on 31 Jan 13
     
    As GDS technology has taken place in the past 2 decades in hospitality in dustry, a branch of it, mobile technology, is also showing its great potencial. Now more and more people can not live without mobile and mobile could be very useful when people are on their vacation like planning and booking hotel or airlines. Besides "pure" mobile devices, tablets also generately damatical revenue for hotel industry. As a result, hoteliers should notice those trends in customers purchasing habits and make a new maketing plan in a SoLoMo(Social, Local, Mobile) world, considering how to best utilize SoLoMo to engage their guests and generate incremental revenues.
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E-Commerce News: E-Commerce: Headless Commerce Lets the Product Sell Itself - 0 views

www.ecommercetimes.com/...76957.html digital goods ecommerce innovation
shared by Lu Zhang on 31 Jan 13 - No Cached
  • Achieving success with digital e-commerce requires a new way of doing things and new level of commerce functionality. The living nature of digital content -- the fact that the product itself and thus the customer can always remain connected to the producer, retailer, publisher or distributor -- enables a powerful new paradigm for a rich, ongoing customer relationship.
  • With digital content, the sale is not over when the transaction is complete. The customer's entitlements live on and must be managed: upgrades sold or authorized, subscriptions terminated or renewed, device or user assignments changed. This management of the digital relationship between seller and customer is not only necessary; it also opens doors to continued revenue and enhanced customer satisfaction.
  • Lu Zhang on 31 Jan 13
     
    This article discuss about the new approach selling digital products. By this approach the seller will rapidly maximize revenue and earn high customers satisfaction. The digital products, such as software and game, are different from the physical goods e-commerce for the intangible trait. Therefore, the seller don't need to use the traditional sales approach, such as item-based. Instead, in order to increase the revenue and build perpetual relationship with customers, the seller can sell the digital products by various ways or steps, for instance, one article of a e-book at a time, the right to make copies of a game, and time-based rentals of a magazine. When visitors are looking for their products, instead of recommend a specific product, seller should provide a set of related products according to options that visitors choose. This sales approach might need a new technology to manage the website and a platform that support flexible operation. Overall, digital goods seller can take advantage of the special traits of digital content and change the sales way develop loyalty and maximize the revenue.
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RG Bridge Solution Helps PMS, CRS Vendors, Hotel Chains and Internet Booking Engines (I... - 0 views

www.hotelnewsresource.com/ta_Search__Private_Deal_S.html
shared by Krystal Jost on 26 Jan 13 - No Cached
  • RG Bridge enables CRSs to look beyond their established direct connects by building a long tail of distribution, without compromising on the channel portfolio.
  • “As more and more systems emerge in the industry ecosystem, the ability to provide a single interface to update information across all systems is becoming the key differentiator between a smart technology partner and traditional vendors.”
  • Krystal Jost on 26 Jan 13
     
    RateGain is a company that offers services that allow hospitality establishments to retain a "seamless" distribution with central reservations systems, global distribution systems, and property management systems. RateGain claims to enhance growth and offer support for revenue management decisions. Utilizing a central reservations system, a global distribution system, and the property management system, from a hotel standpoint, seems like you are gaining a ton of additional business and additional rooms sold. But what happens when the hotel sells out, and the inventory continues to flow in, overselling the hotel, upsetting the guests and creating an angry mob in front of the front desk, blaming the hotel for the issue instead of the lack of seamless communication between all of these systems providing this revenue? That is where a service such as RateGain comes in handy. This article focuses on the issues that have been identified regarding electronic distribution, including updating multiple system with rates and availability, manual entries, lack of synchronization between the systems, non-delivery complications with reservations and information, and lack of information provided by the source channel. Rate Gain notes these challenges and focuses on ways to improve and bridge the gaps between the services, to provide a seamless revenue gaining opportunity for an establishment. The article continues to explain how their RG Bridge implementation enhances these systems and eliminates these issues utilizing two way connectivity and allowing the hotel employee to work with channels to generate demand. It also states that they customize each connection to live up to the expectations and needs of the hotel, so that nothing will be lost or not understood. This service is a great investment for a company that continues to have these communication issues with their systems. Sometimes with the lack of communication between the global distribution system, the pr
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Motel.com Launches The Green Hotel Initiative | Virtual-Strategy Magazine - 0 views

www.virtual-strategy.com/...aunches-green-hotel-initiative motel green initiative hotel travel
shared by marylauren1717 on 05 Feb 13 - No Cached
  • Motel.com is an environmentally conscious company, and felt that it was the right thing to do to launch an initiative to make it easy for folks looking for a “Green Hotel”.
  • Motel.com is now maintaining a “green-feature” search, listing all of the Hotels and Motels that are Eco Friendly, and considered friends of the environment. Many such facilities listed in this new Green Hotel Section are actually Certified by the Greenkey Eco-Rating System, administered by Green Key Global. This new site improvement will now identify those Eco Friendly Hotels, as well as show the best rates.
  • The company reports that many Americans are now aware of the benefits of living an environmentally sound life, and want to be a contributor to further this concept. They know that conserving water, electricity, and natural gas can have a huge economic impact. When people are living this sustainable lifestyle at home, they would like to continue it when they travel. Staying at a “Green Hotel” is a natural choice for them.
  • marylauren1717 on 05 Feb 13
     
    Motel.com has now launched an initiative to allow customers to search for green hotels. Before this plan was put into action, customers who possessed that green thumb were unable to decipher which properties would meet their sustainable criteria. With a new "green feature" search, Motel.com lists all of the Hotels and Motels that are considered Eco Friendly or friends of the environment which efforts such as conserving water, electricity and natural gas. These properties listed as Eco Friendly are certified by the Greenkey Eco-Rating System by Green Key Global. "The Green Key Eco-Rating Program and Green Key Meetings Program are graduated rating systems designed to recognize green hotels, motels and resorts that are committed to improving their environmental and fiscal performance." With Americans becoming increasingly environmentally conscious, stay in an Eco Friendly Motel or Hotel has become a priority. Indeed, when I travel, I like to stay at a hotel that is better than my home. With these new initiatives in the back of my mind, staying at a certified Eco Friendly hotel would definitely meet my criteria. 
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Going Green Saves the Green in the Hospitality Industry and Guests Like It - 2 views

www.newswise.com/...ty-industry-and-guests-like-it #green #hotels #environment
shared by lorena garcia on 04 Feb 13 - No Cached
  • most consumers are inclined to stay at hotels that take steps to be environmentally sustainable.
  • most consumers are inclined to stay at hotels that take steps to be environmentally sustainable.
  • He cited three categories that matter most to consumers: water, energy and waste reduction
  • ...5 more annotations...
  • “The two the customers are most willing to do are water conservation and energy conservation. They are willing to turn off the light.”
  • Water conservation is another area where simple changes can make big differences
  • “In a mega-hotel that has 1,000 rooms, imagine if just 10 percent of the guests said ‘No, I’ll reuse my towel.’ That’s 100 rooms. The hotels are saving not only the water and energy but also the waste,” Ogbeide said.
  • “A good example right now is we have smoking rooms and non-smoking rooms in some hotels. As time goes on, hotels may have ‘green’ rooms and ‘non-green’ rooms,” he said.
  • Reading between the lines, most of the consumers, you can tell, are environmentally cautious. It’s intrinsic motivation,” Ogbeide said. “They want the future generations of children to have a good environment to live in.”
  • olaya5 on 04 Feb 13
     
    Hotels going green is being appreaciated by the guests
  • ...4 more comments...
  • olaya5 on 04 Feb 13
     
    This article is a research study from Godwin- Charles Ogbeide about customer's perception when staying at a going green hotel. He mentions that there are three categories that guests are more likely to look for green hotel and those are: water, energy and waste reduction. He found on the study that guests are more energy and water saving, and he mentions that customers are working more on turning lights off when is not in use. He also makes reference to hotels that currently have "smoking" and "non-smoking" rooms; in the future they could have "green" and "non-green" rooms. The new trend of going green not only save money to the hotel , but also helps increasing their profit margin.
  • Xiaoxiao Wang on 06 Feb 13
     
    This article shows that one of the trends of hotel development is green hotel. Customers pay more and more attention to the green part of a hotel. At the same time, if hotels do a very good job on green part, they will earn more from customers.
  • Katie Gallagher on 22 May 13
     
    This article was about how going green saves money in the hospitality industry and how the guests like the hotels that are changing. University of Arkansas researcher, Godwin-Charles Ogbeide, found that most consumers are more likely to stay at hotels that take steps in becoming more environmentally friendly. The three things consumers said matter most were: water, energy, and waste reduction. These three things are also the biggest concerns for hotel operations. Air conditioners are used in most hotels and they use a large amount of water and energy. By leaving the units off until the guest arrives instead of leaving it on all day will save money, water, and energy. Another thing these hotels are doing for guests that stay more than one night is giving them the option to re-use their towels or not having the bed linens changed daily. This can save a large amount of water. These hotels place small signs in the room explaining that the hotel is "green" and what to do if they don't want their towel or linens changed. Going "green" can be expensive if you have a large hotel that needs new windows and door seals. But for smaller hotels the simply changes will save money. By turning off the lights and air conditioner when no one is in the room will save money. By following these changes and charging the same amount per room as non-green hotels, it will also help increase the company's profit margin. It also helps the future generations have a good environment to live in.
  • Tracy Kohn on 22 May 13
     
    Going green is a big step for a hotel to take. It takes a lot of planning and can be expensive to make the transition, however the benefits of going green on the back end are worth the initial expense. The facilities class the Ms. Scanlon teaches is a very good class for familiarizing yourself with the going green initiative and how to make it happen.
  • Mengjun Ren on 23 May 13
     
    go green is important not only for the industry but also for the whole earth, because pollution is one of the biggest issue for every countries' government. in this article, it also talk about the major concerns in hotel industry, AC system and water conservation. go green not only save hotels' money, but also increase profit margin. Go green is a important step for hotel to go, and it have to go green for the future step for hotels.
  • lorena garcia on 16 Jun 13
     
    I realy like this article because it talks about hotels that are trying to go green and customers like it and contribute to this cause. The hotels are trying to reduce the use of water, energy and waste, and they give the option to the customer to do it or not. For example to "reuse your towel" or turn off the A/C when you are not in the room. This helps the hotels to save money and increased their profit margin. Some hotels beleive this is costly for them, but in the long-run it will help. People are more conscious now and like that hotels are more environmentally responsible.
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Much more than a fancy calculator - 0 views

www.bbc.co.uk/...business-20688292 technology hospitality business Mobile solution
shared by elena zhebrun on 22 Feb 13 - No Cached
  • elena zhebrun on 22 Feb 13
     
    You probably still think of it as a "cash register" - basically a fancy calculator and cash drawer that sits at the end of the shopping aisle just before the exit, which gives you the correct change on your way out. The modern point-of-sale (POS) system is a tightly integrated computer that almost certainly knows all about your buying history, how often you shop online and what you're likely to buy next week Computers can work out if you are sick and how often, the number of people you live with, if you have pets and can even make an educated guess as to your pregnancy status. One of the biggest shifts recently in POS technology is to make the "point" mobile. Apple stores have championed this. Its "associates" interact with their customers and finish the transaction on the spot. Now others are following. We will all see POS systems becoming more customer friendly and ever present in our everyday lives. So far the self-checkout has been targeted at consumers who have a little bit of pioneer spirit and plenty of patience.
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IHG Takes Meetings Online with Passkey's GroupMAX™ Technology - 0 views

www.passkey.com/...h_passkeys_groupmax_technology event planners
shared by Kelly Baptist on 08 Nov 12 - No Cached
  • Kelly Baptist on 08 Nov 12
     
    In this article, InterContinental Hotel Group announces the launch of a new events and meetings booking tool that will be used by 23 of its properties in New Zealand and Australia. A product of Passkey, the GroupMax reservations technology will enable hotels, event planners, and attendees to fully automate their booking processes. GroupMax is completely online and can be used by any standard browser or smartphone. Its suite of tools includes online hotel booking, live event tracking, automated room lists, increased pick-up, and professional e-mail marketing. Of particular interest to event planners, I feel, are the live event tracking, automated room lists, and increased pick-up features. Event tracking enables planners to optimize their room blocks and see where their financial risks are. The automated room lists feature allows planners to personally make adjustments to their room blocks, and to be assured that attendee data is PCI-secure. With increased pick-up, event planners can easily e-mail updates or reminders to attendees and thus have greater knowledge of and control over their room blocks. GroupMax helps event planners to be better informed about past events, etc. and how and where to improve.
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New Trends in Retail Point-of-Sale Systems - 0 views

www.vendorseek.com/tail-Point-of-Sale-Systems.asp POS technology Business trends
shared by Yanqiu Li on 27 Jun 13 - No Cached
  • new point-of-sale (POS) systems
  • are helping businesses to cut costs in everything from advertising to labor.
  • sumers are being directly marketed to using ever-evolving algorithms, which are boosting impulse buys. One employee can easily manage a dozen new, retail POS systems. These and other new trends in POS technology can modernize any business.
  • ...5 more annotations...
  • New developments are taking retail POS systems to a whole new
  • level, however, helping to reduce labor costs and increase impulse purchases, both in stores and on-line.
  • Self-Service Equals Labor Savings
  • Quasi-Personalized Advertising
  • Integrating Brick-and-Mortar and Online Stores
  • Yanqiu Li on 27 Jun 13
     
    The article gives a brief introduction of new developments f POS system in retail industry and how retail gain new benefits from that improvement. From the news, we can see new POS system has been improved for retails by reducing labor costs and increase impulse purchases both in store and on-line. For instance, new self-servce POS system in supermarket enables cusotmers to handle self check out reducing time of waiting for cashiers to check. What' more important this new way of checking out make supermarket hire fewer employees to deal with customers' checks. Another example is new electronic ads of recepits which promote sales of other products while customers most of time will pay attention to recepits information inseading of watching traditional ads for longer time.. As more and more websites install new pos systems, customers presents more perference of this new way of shopping online. I believe that when more and more technology come out and be applied into our life, they will definitely effects the way of life we living as they can provides us with more conveneients to our life.
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InterContinental Hotels Group launches Meetings Online with GroupMAX - Spice News: Spec... - 0 views

www.spicenews.com.au/...ODVKSAURKF.html hotels investment system
shared by Chang Ren on 25 Oct 12 - No Cached
  • Chang Ren on 25 Oct 12
     
    This article is about a new meeting system that IHG launched for meeting and events booking across 23 of its hotels in Australia and New Zealand.It can be used by any standard web browser or smartphone. It is also equipped to handle various unique business needs including multiple types of events and attendees as well as a wide range of booking methods, payment types, languages and currencies. * Online Hotel Booking: It can help to encourage more delegates to book within the block.  * Live Event Tracking: Meeting organisers can optimise their room block contracts.  * Automated Room Lists: it can secure - eliminating the risk associated with transferring private financial detail across email.  * Increased Pick-up: It will help to maximise event traction through automated email reminders which act as an early warning system for delegates and in turn, maximise block traction.  * Professional Email Marketing: hotels are able to leverage GroupMAX's integrated email marketing platform to create new service opportunities which can be communicated to delegates prior to arrival.
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Hersha Hospitality Expands and Thrives with a Multi-Faceted and Flexible Tech Plan | To... - 0 views

hospitalitytechnology.edgl.com/...ed-and-Flexible-Tech-Plan82478
shared by Manali Rabari on 24 Oct 12 - No Cached
  • A thousand points of social data With guest feedback rapidly shifting from traditional, solicited surveys to spontaneous web dialogue, HHM began researching different methodologies for understanding its own social presence.
  • HHM runs a diverse profile of widespread properties, including independent boutiques plus brands such as Marriott, Hyatt, Hilton, Starwood, Intercontinental Hotels, Choice, Wyndham and Carlson. Starting out in the 1980s in the select-service business, HHM has steadily scaled the organization to include 20 hotels in a full-service division as well. Despite this diversity, HHM prides itself on maintaining open lines of communication between properties and brands in order to allow owners to choose the solutions and strategies that make the most sense for their unique needs, while investing capital dollars intelligently across its network. In addition to guest feedback, three other areas drive HHM’s IT effort: identifying must-have technology, investing in multi-purpose when possible, and ensuring rock-solid execution.
  • “The beauty of harnessing all of this data is it’s more of a conversation that we are getting back from guests now,” Murray insists. “It’s an instantaneous check about what they feel about a product. Get into any customer’s head or heart at the moment they are feeling it and you can move that customer much faster and certainly turn them around much quicker. If they get the feeling that you found out about a problem and reacted to it before they even thought to tell you about it because they put it on some Twitter feed, and they come back to their room and it’s already been fixed — that’s real serious stuff.”  
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  • The newBrandAnalytics solution not only aggregates reviews online, but it also reads and processes all the unstructured feedback to derive actionable opportunities on a per-property basis
  • Falling solidly into the must-have bucket, HHM focuses significant investment in providing guests with the bandwidth and connectivity they need for work and play. “Where I believe our industry is struggling, is trying to identify where we are allowing complimentary Internet or having basic usage be free, but other services have a fee attached,” Kakarla
  • By increasing wireless bandwidth throughout hotels’ public spaces, Murray sees the potential to offer guests comfortable, welcoming — and most importantly functional — spaces where they can perform work-related activities. HHM hotels have been able to create public spaces that resemble living rooms. “It’s a more civilized environment as opposed to being stuck in a faraway corner with bad lighting,” Murray enthuses. “Now public spaces can be used for what hoteliers had always intended them to be — a social business place where people can live, work, play and feel like they are at home in their own den.”
  • Rui Zhu on 24 Oct 12
     
    IT investment is one of the most necessary cost for most hospitality properties and play more and more important role in today's hotel or restaurant operation. For this reason, some of the large hotel groups have started to invest in this field and achieved a favorable result sine the increasing of profit and brand value. On the other hand those small properties can work together to develop and share resources in their operation. I believe a hotel without IT investment may rapidly lose the position in the market.
  • Manali Rabari on 27 Oct 12
     
    A property management company is investing in diversifying their technology portfolio to tailor specific brands and to it's market, while maintaining standards. One of their main focuses is on guest feedback on hotel stays, and ways to improve in real time solutions. By collecting data from social sites properties are able to provide actionable responses to guests concerns. For instance taking care of a problem after reading a posting on Twitter and the issue being resolved by the time the guest returns to their room. Instantaneous info and reacting to that info creates a satisfied guest and a well a maintained brand and image of the property.
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How POS systems are transforming the hospitality industry | By Joshua Smith - 1 views

www.hospitalitynet.org/...4075084.html tools technology pos systems hospitality software
shared by cmogu001 on 18 Sep 16 - No Cached
  • technological advances are changing the way we live our lives – and for the hospitality industry, the most dramatic developments are taking place thanks to the latest, highly sophisticated POS systems
  • Gain a competitive edge with speedy payment systems
  • Today's hospitality outlets are utilising new payment functionalities that remove the traditional, time-consuming ritual for customers of waiting for service staff to bring them the bill.
  • ...6 more annotations...
  • Three new ways for customers to pay
  • contactless payment has become a mainstream way to pay, and the results for business are beginning to show.
  • contactless methods of payment are having an especially beneficial effect, allowing lines to move faster as transactions are processed more efficiently
  • A fantastic time-saver for takeaway outlets in particular, pre-payment systems work by allowing the customer to place their order and pay online.
  • customers can simply pick up their order and walk away, saving precious minutes out of their lunch hour, while the restaurant can serve a greater number of people in the same amount of time.
  • Taking the pre-pay concept one step further, mobile ordering allows customers already in your bar or restaurant to place their order at their seat, using their smartphone.
  • cmogu001 on 18 Sep 16
     
    This article expounds how technological advances in POS systems are changing the way different organizations in the hospitality industry do business. The article explains how each business can gain a competitive edge with speedy POS payment systems as well. According to the article, there are three new ways for customers to pay that includes contactless methods of payment , prepay, and mobile ordering. All of these new features are having an especially beneficial effect, allowing lines to move faster as transactions are processed more efficiently. The article further explains how future POS trends goes beyond faster payments and quicker queues. Modern POS systems offer the unprecedented access to detailed customer data that focuses on individual customers' patterns and preferences. In conclusion, with all the benefits that the latest technology offers, it stands to reason that he latest POS systems hold the key to the future of hospitality.
  • delaneyverger on 21 Sep 16
     
    This article was really interesting. I liked the different methods it referenced with regards to how customers can pay, as I know those methods are really becoming integral to the industry. I also like how it talked about how businesses can use data mining to find out exactly how fruitful these innovations will be or how they are helping the businesses that have already installed them. I'm interested in seeing what new technological innovations occur in the future, especially with regards to how people pay for their meals.
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Independent Hoteliers Facing Mandated PMS Upgrades Seize Golden Opportunity to Improve ... - 1 views

www.hospitalitynet.org/...4054063.html independent Software mobile solution hotel
shared by Sungoo Kang on 17 Feb 12 - No Cached
  • Independents turn to Maestro PMS for Complete All-In-One Solution; Integrated Web and Mobile Technology Backed by Industry’s Leading Diamond Plus Service
  • Sungoo Kang on 17 Feb 12
     
    According to the article, independent operators are taking advantage of vendor-mandated property management system upgrades to review alternative systems that offer more value for their investment. Rather than defaulting to a system upgrade, many independents are evaluating solutions that provide greater mobile versatility, loyalty functionality, and social media marketing capability. Maestro Enterprise Property Management hotel software is developed to provide a suite of business tools and services to meet the needs of independent hotels, resorts and multi-property groups. Maestro's Diamond Plus Service reduces operating costs, keeps staff productive and generates revenue. Diamond Plus Service also includes on-demand training, live webinars, PCI assistance, lifetime version upgrades, management strategies, property productivity audits and online marketing services to increase profitability.  Moreover, Maestro offers mobile-capable ResWave Booking Engine that enables guests to book reservations from virtually any directly from social media sites like Facebook to increase revenue and lower reservation costs. 
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The Future of Hotel Security - AOL Travel News - 1 views

news.travel.aol.com/...the-future-of-hotel-security
shared by paige rosenberg on 17 Feb 12 - No Cached
  • Technology is opening new doors to hotel safety
  • Yet more card-free security systems are on the way
  • eventually new security measures will become such a part of our everyday lives that they will become the norm.
  • ...12 more annotations...
  • Systems that track the other qualities that make each human unique are in development as well.
  • here are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual,
  • new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004
  • we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • Those plastic key cards that once seemed so innovative will soon go the way of the actual key
  • "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone,"
  • When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases
  • 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • Returning guests will be recognized and greeted by nam
  • "Hospitality all over the world has become more aware of past vulnerabilities that they might have had and have closed these holes by more in-depth training and awareness of guests and staff," he says. "In today's society, all travelers are becoming interdependent on each other for safety and security."
  • Fang Shu on 17 Feb 12
     
    This article talks about the future trend of the hospitality security, which is technology is opening new doors to hotel safety.  The author introduces some different technologies such as Contact-less Smartcards and RFID that hotels like New York's Plaza Hotel are currently using. Finger print or cellphone wipe technology is also used instead of card, which should be more safe. Some hotels even use video-capture systems to make sure the security is perfect. After introducing these technologies, the author also talks about the privacy issues. Because some customers are not willing to be on cameras. However, though some of them are concerning about this issue, an expert predicts that new security measures will eventually become such a part of everyone's everyday lives that he or she will become the norm. All in all, this article gives us the trend that more and more technologies will be used for hotel security in the future.
  • ...7 more comments...
  • Melissa Krajewski on 17 Feb 12
     
    I think PR representatives should address the privacy controversy surrounding radio frequency identification technology with a safety campaign. This may help consumers realize that they are not in the privacy of their own home when they are in the hallways of hotels and cruise ships and the cameras/tracking could help protect them. As long as the data collected is not misused these technologies will continue to be present in these locations.
  • Mary White on 17 Feb 12
     
    It's pretty important for the hospitality industry to present these new technologies as wonderful security measures. People could be put off by knowing they have to swipe their finger to get into a bathroom. The success of these technologies depends on effective marketing and proven security measures that ensure collected information about a traveller will not be used in unethical ways.
  • YONGHE FAN on 18 Feb 12
     
    Interesting article it is. Security is always the big issue for hospitality. I would like to stay in a hotel that is using finger print as the key card of the hotel because i believe that is much safer than cards that anybody can access my room by using the card.
  • Carolina Alfonso on 26 Mar 12
     
    In this article all of the new trends for hotel security are described and examples of where they are being implemented are given. Thanks to technological innovations hotel safety is heading into a whole different level. Now key cards are being change to more sophisticated ones that need just to be waved to open a room door. In the near future it is expected for these cards to be used as a payment method and to check-in and check-out. In the U.S biometrics technology is starting to be used by a small number of properties not only for guests to access their rooms but for employees. Facial recognition systems with the ability of tracking guests and employees are also being implemented. This system helps to improves customer service as it helps to really understand guest's preferences, as enormous amount of information can be extracted as they are constantly being monitored. Other technologies are also being developed. The most amazing ones are the systems that track other unique human characteristics as the way a person walks or it's DNA.
  • Jingjing Zhu on 30 Mar 12
     
    The technology of hotel changes very fast, such as swipe of a cellphone or print of a finger, or the contact cards that need just be waved to allow room access. It is like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check- in and check-out, through a single device. If customers lost their cards on cruise, the radio frequency identification and smartphone will provide customers their code via text message, so they can play back the code to unlock your room door. But more card free security systems are on the way. If you want to get into your room at New York's SoHo Loft , you are going to have to lift a finger. The Nine Zero Hotel in Boston us the technology to make the property safer all round ,that means non-staff members and intruders can not access the property. Systems that track the other qualities that make each human unique in development as well. The Houston's largest hotel has a facial recognition system that can identify and track guests and an annual $16 million payroll ,the system offers benefits such as employee time theft monitoring and prevention for the hotel. But with 1200 rooms worth of luggage in transit the system makes it a lot easier to find lost or misdirected bags The Wolfe feels that in addition to the biometrics and high-tech methods currently being deployed ,one of the greatest security measures of late is actually low tech.
  • Te Gu on 30 Mar 12
     
    The full name of RFID is radio-frequency identification. RFID is the use of a wireless non-contact system that uses radio-frequency electromagnetic fields to transfer data from a tag attached to an object, for the purposes of automatic identification and tracking. Some tags require no battery and are powered by the electromagnetic fields used to read them. Others use a local power source and emit radio waves (electromagnetic radiation at radio frequencies). The tag contains electronically stored information which can be read from up to several metres (yards) away. Now RFID in hospitality industry as a tool is used for improving service quality, customer satisfaction, market share, and profitability. As the new technology apply into hotel security, the hotels change their ways in the blink of an eye, or the swipe of a cell phone, or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the high level and some of the luxury hotels begin to use RFID system. Usually customers will worry about lose the card of hotel. Then they can not open the door and even need to pay extra money to buy a new card. But now security systems in some hotels do away with cards altogether. Because of RFID system, customers can use the iPhone connect with the system. When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message. Guests can play back the code to unlock your room door.
  • liang qian on 31 Mar 12
     
    i think there are some factors to consider. Customer Service - Many opportunities for "great" customer service are lost if guest and employee interaction is diminished. In many cases, the front desk staff give the first impression that a guest experiences. This first "experience" can be crucial for referring the guest to other property amenities, i.e. spa, restaurants, lounge, pool, attractions, etc. Often, the front desk staff are acting as the concierge and resolvers of guest issues.
  • katya zelinskaya on 01 Apr 12
     
    this article talks about new technology that is being implemented throughout out US and the world. Old key cards are now going to be replaced with even older standard keys or the radio frequency identification card that can be waived in front of the door to gain access. Also, there is a technology that will sent an encrypted sound text to guest;s cell phone, which when played back will open the door.  It talks about technology that tracks all employees, guests and their luggage.  There are several concerned that travelers have about their privacy, but article stated that it all depends on the type of the traveler.  Also, the face recognition technology used in Houston's largest hotel remembers guests names and when they return, guests are greeted by name.  Article concludes that even with all this technology, the best security is provided through interdependence of travelers and employees.  
  • paige rosenberg on 04 Aug 12
     
    Technology in the hotel travel and tourism industry will be changing drastically in the near future, from the swipe of a cell phone, print of a finger, facial recognition, iris scanners, security is going to be taken to the next level. the plastic key cards will soon no longer exist. Radio frequency I'd cards are the new thing, where guest will use this for preferences for everything, from charging things to your room, preference of floor type to pillow choice, chick in and out etc. systems that track the other qualities of a person instead of using a key or card are in development as well. There are research going on how to open the door and. Lose wi just the persons walk and movements. Some people think these new security technologies are awesome, while some think they are not, people dont want to be watched 24/7while on vacation they just want to enjoy there stay. But in today's society all travelers are becoming interdependent on each other for safety and security.
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RezExchange Launches Direct Integration With Social Marketing Platform Flip.to - 0 views

www.hospitalitynet.org/...4054708.html social marketing Flip.to PMS RezExchange
shared by Emily Bova on 18 Feb 12 - No Cached
  • Approximately 15 to 25 percent of guests who book rooms at participating hotels engage with Flip.to, and for every 100 engaged guests, an average of 10 to 20 additional room nights are booked within six months.
  • Emily Bova on 18 Feb 12
     
    Hotel Concepts- Brilliant, a leading global provider of advanced PMS, recently announced its integration of Flip.to into RezExchange. For a small monthly subscription, Flip.to acts as marketing platform for hotels, restaurants, and airports. Customers can use it to comment, post feedback, and recommend the establishment to friends who in turn can get discounts. It also allows loyal guests and customers incentives to spread the word. RezExchange allows customers to manage their sales channels directly from the hotel management system and will receive all reservations from these channels directly into their own database. With this integration customers don't have to present printed coupons and any earned incentives are automatically credited to their hotel profiles. Hotels, restaurants, and airports that already use RezExchange and integrate Flip.to into their system will become more streamlined making it that much easier for customers and guests to build up and use their incentives.   L'Auberge Carmel hotel in California is the first property to go live with this integration and thus far, this integration has proved successful. Approximately 15 to 25 percent of guests who book rooms at participating hotels engage with Flip.to, and for every 100 engaged guests, an average of 10 to 20 additional room nights are booked within six months. 
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Axis launches an entry-level IP solution for easy-to-use video surveillance, AXIS Camer... - 0 views

www.hospitalitysecurityportal.com/hospitalitysecurity_news.asp
shared by Gerson Dias on 01 Apr 12 - No Cached
  • Unlike analogue surveillance installations, AXIS Camera Companion does not require a central recording device - a digital video recorder (DVR), network video recorder (NVR), or even a computer.
  • Gerson Dias on 01 Apr 12
     
    This entry-level IP video solution is designed for systems from 1 to 16 cameras, and it is ideal for hotels or other small businesses that need easy-to-use and future-proof video surveillance with HDTV quality. This new solution allows small owners to use HDTV network cameras to help them clearly identify intruders, shoplifters and other incidents. Video can be viewed live and recordings played back from anywhere - on-site or remotely over the Internet. The system supports motion detection and pan/tilt/zoom control. Video clips and snapshots can be easily exported to colleagues and authorities, and the system supports third-party apps for viewing live and recorded video on leading smartphones and tablets, such as iPhone, iPad and Android. Furthermore, all images are recorded onto a standard SD memory card in each camera, and even if a network fails, the cameras keep recording. This reduces cost, simplifies installation, and makes the system more robust as there is no single point of failure.
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Hotel lobbies go digital - Los Angeles Times - 0 views

articles.latimes.com/...la-fi-hotel-lobbies-20120330 hospitality
shared by Christina Eveillard on 31 Mar 12 - No Cached
  • Christina Eveillard on 31 Mar 12
     
    This article is talking about the ihotel, a new system where  guests are no longer checking on the counter .  This new system started at the Andaz West Hollywood where guests register on an iPad tablet.  These hotels are adopting new system to fit their guest which are trying to keep us with their guests who are technology oriented.  Some of the hotels are a going to adopt a Wi-fi coffee-shop atmosphere in their lobbies.   Nowadays hotels are trying to make their guests fill as comfortable as possible, they are also  installing electrical outlets so guests can power their laptops and mobile devices 24 hours a day. Those hotels are trying their best to make customers feel comfortable and less formal to bring life to their hotel. But the only reason more hotel are not adopting this technology is because those upgrades are not cheap.   For example  at The Andaz removing  the wall between the lobby , bar and restaurant increase their  revenue  because as guest  spend l more hours in the lobby they tend to other more and more food.The lobbies are becoming the more living room which in their hotel which cause the customer to be more loyal to the hotel since thy feel more comfortable.
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Hotel Technology Next Generation Releases Interface Specifications - 0 views

www.hospitalitynet.org/...4056129.html hotel technology
shared by jennifer amador on 28 May 12 - No Cached
  • Hospitality technology buyers and providers will benefit from one of the largest sets of new and improved standards ever incorporated into a single release cycle by Hotel Technology Next Generation (HTNG).
  • The new standards enhance the sharing of customer profile data across hotel systems; they enable improved delivery
  • of guest folio data to systems that need it; and they provide a hosted payment scheme for hotel websites and central reservation systems (CRSs) that can potentially remove those systems from the scope of onerous PCI security standards.
  • ...6 more annotations...
  • This allows IT organizations and vendors to focus their limited resources on capabilities that drive competitive advantage, rather than on basic functionality."
  • This new specification will allow hotels to share data from guest folios to a range of hotel and third-party systems that can use the data for other applications.
  • Hosted payment capture systems provide a means to collect sensitive payment information from a customer on a secure, hosted system, typically hosted by a payment gateway or other third party.
  • This approach can minimize the burden of PCI compliance for booking websites and for other hotel systems (such as central reservation systems).
  • By mid-June, HTNG"s certification program will be ready to support product certification for the new specifications. HTNG-certified products provide buyers with the best possible assurance of adherence to relevant standards.
  • These specifications will reduce the effort needed to connect any PMS and POS system, while enabling them to cooperate more closely to meet the needs of guests, staff, and hotel owners. Standards will allow a POS system to look up guest information from the PMS and post charges to guest folios, even while the PMS is offline or unreachable.
  • jennifer amador on 28 May 12
     
    Hotel's next new generation will incorporate innovative standards, in which hotels can communicate or share guest's data via a new system. Their main goal is to create a standardized system that will make it easier for not only guests but also hoteliers; they can retrieve information that will only benefit both parties when searching for personal information and profile history. The specific versions of this new system will include Customer Profile Specification, Folio Detail Exchange Specification, Hosted Payment Capture Systems Specification, and finally Product Distributions. Nevertheless, there are different components that need to be looked into before bringing this system live; particular being careful with sharing of personal credit card information of guests and fraud alert system should also be incorporated with these versions.
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Hotels keeping up the pace with new technology - 1 views

www.gadling.com/...p-the-pace-with-new-technology
shared by laura kaczkowski on 31 Aug 12 - No Cached
  • iPads to keep their guests entertained, other hotels are getting super-sexy with some unique high-tech initiatives.
  • Royal Mansour in Marrakech.
  • every guest room has a touch screen wall that enables guests to control lighting and temperature levels
  • ...7 more annotations...
  • there is a 'Do Not Disturb' button on your wall for ultimate privacy.
  • Pavillon des Lettres
  • 26-room upscale hotel with a novel idea: guest rooms that are devoted to a letter of the alphabet that corresponds with a famous writer.
  • Nantucket Island Resorts
  • Flip Video Camcorders for guests to use at each property, so you can record the sunsets, the hikes, the storms and the endless display of Nantucket baskets that parade around the island every summer.
  • Andaz 5th Avenue.
  • Check-in from the elevator on the way to your room. Guests just swipe their credit cards and a room key
  • laura kaczkowski on 31 Aug 12
     
    In this article, it talks about all the new ways hotels are using technology to bring in more customers. They are trying to make everyone's stay as pleasant as possible, one example that they talked about is using in iPads to keep their guests entertained while waiting. The Royal Mansour in Marrakech has now set up every room with touch screen walls that allow guests to control the temperature and the lighting in the room. Another resort in Nantucket offers their guests Flip video Camcorders that they can use at their property, the guest can record all the different things that they have done throughout the week, they can record everything from the crazy storms to a beautiful hike that they did with their family! The last hotel that they talked about in the article was the Andaz 5th Avenue, this hotel allows guest to skip the front check out and they can just check in from the elevator with their credit card on the way to their room. This article really opened up my eyes and see that technology really is changing the way that we live!
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Deploying WiFi in the Hospitality Industry including Hotels, Condos and Apartments - 0 views

keenansystems.com/n_the_Hospitality_Industry.htm
shared by anonymous on 06 Sep 12 - No Cached
  • a high powered business class Wi-Fi solution. The EnGenius ECB350 and EnGenius EAP350 are 800mW 11n access points with gigabit ethernet. The coverage is 3-times greater than consumer wireless routers and more powerful than the 100mW enterprise class access points from Cisco Systems. The units are feature rich and includes multiple SSID, VLAN tagging, SNMP and Power Over Ethernet for flexible deployment.  They also support the free EnGenius EZ controller software for management and monitoring.  There is also an outdoor version, EnGenius ENH210 EXT which can extend the wireless network outdoors or be used to bridge remote buildings. 
  • Environment is always a factor when discussing wireless connectively. The hotel’s construction, size and location are some contributing factors, which will determine the wireless coverage for each hotel. These factors determine how radio frequencies travel through and around obstacles which will vary for every hotel installation.
  • Concrete walls with metal rebar pose the biggest problems for WiFi coverage so positioning the access points in a central hallway is usually best.
  • anonymous on 06 Sep 12
     
    this article show us a new technology of WIFI system in hotel. most of the hotel WIFI system are crowd and costly. however this system with some method to make the system efficiency and cheap. and most importantly, it can extend the wireless network outdoors or be used to bridge remote buildings. In my opinion. even this kind of system mayby little completed to set up, but it will bring a perfect WIFI effect. Nowadays, more and more people focus on the WIFI effect when they live in the hotel. If this system can give a deep impact to customers, it will be the advantage to fight with other hotels. with the internet development in our life, a good WIFI can make our study, work, and relax easier. so, for hotels, a good condition of WIFI system is a strong weapon. if with the system been extended, it also a good news for our guests. it is a kind of win-win choice.
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How to Start Your eCommerce Business in China | Forrester Blogs - 0 views

blogs.forrester.com/...ur_ecommerce_business_in_china ecommerce China
shared by Rui Zhu on 12 Sep 12 - No Cached
  • For many businesses, the growing spending power of high-income consumers and the middle class in China has become a compelling growth engine. For luxury brands, China is already a huge growth market, and many Western companies have had a brand presence in China for many years, albeit often with counterfeit products and even whole counterfeit stores. But as the economy grows in China and consumer thirst for foreign brands increases, companies will be compelled to consider an online direct-to-consumer presence due in-part to the following factors:
  • eCommerce in China is growing very quickly. Online spending in China is poised to more than double over the next four years, growing to more than $356.1 billion by 2016*.
  • Driven by both new consumers online and by increased spending by consumers already online, it is expected government reforms will make it easier for both domestic and foreign companies to sell online and for consumers to transact.
  • Rui Zhu on 12 Sep 12
     
    ECommerce business has rapidly increased in Chins and it will be a strong incresing point fro Chinese economy. The reasons that drive the development of this new economy pattern in China can be defined in three parts. First, the growing purchasing powe of high-income and mid-class in China has become the most powerful growth strive in China. They have enough money to make their lives more stylish and elegent whcih motivate them to seeking more worldwide brands. Second, some foriegn brands have been aware of this ttrend and begun to spread their business to this fantastic market. An obvious example it that China has become the largest consumer of luxury products although some of the upscale brands have not hully enterd Chinese market. Most of them are planning to grab their own segment strategically in China, which will insentive the development of ECommerce here. Last, online spending will be double increased in the following four years under a positive forecast. It is a more convenient and secure shopping style for young generations. For these reasons, sterting an ECommece business is a good choice for both local entrepreneurs and international corporations.
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