To improve the efficiency of event managing, event managers need several technology. This article introduced GPS techology, which can used to track vehicle and participants. Barcode scanners are also the important tools that can be used in printing the credentials in advance and check it to the event faster. Because most of the staff and volunteers have smartphone, smartphone based technology such as Excel spreadsheets and google Earth can also useful in sharing information and siting address. In addition, supported by cloud technology, staff can access to their event data from anywhere, which bring huge convenience to event managing, and allow managers effectively control the large event.

This article reveal many statistics of restaurant online marketing. The study analyzed the perception of customers, restaurants employees, and restaurants operators, and drive four main findings. The first one is online marketing is crucial in building loyalty and also attract new customers. The second one is that among all the customized marketing messages is a very effective strategy. The third core finding is most of restaurants operators realize the importance of online marketing, and willing to utilize it. Finally, the study found consumers are very sensitive to social media and internet advertising. Online marketing completed changed restaurants business.

The cases of terrorist attacks of hotels increasing. To reflect this situation, the American Hotel & Lodging Association (AH&LA) cooperate with Department of Homeland Security to classify the security situation and work on security environment of lodging. To improve the security environment, the AH&LA had meetings discussing about attacks alert, security apparatus, and practical and logistical aspects to hotel security. For many years, AH&LA provided e-mail notices to its members alerting hoteliers improve the immediate security environment. With more and more terrorism and tremendous risks, AH&LA coordinated media and government, and produced security training to help hoteliers to protect and guard the hospitality industry.

POS system help stores advance service quality, which plays an great important role in building customers' loyalty. This article takes retails as example, analysising how POS system can help it make the business more smooth by the certain aspects: ensures accuracy prices of production, tracks and helps to locate customer's favorites, and supports many payment options.

Because the calling rates decrease, hotel revenue of calling decline. However, according to this article, hotel can get much profit when using call accounting system. Hotel could track the busy number or peak calling times to set up specific rates or charge plan to maximize revenue from call. Besides, night auditors should pay more attention on reconcile balance between calling bills and hotel calling record, and ensuring the calling accounting system keep the accurate rates for different guests or locations.

This report shows Kempinski hotels are going to use cloud PMS. It analysis the limit of local PMS, for instance, which is difficult in updating because individual hotels have to update one by one. It is also hard to manage all the hotels with central standard if the version of PMS are not the same. In this case, one update will take care of this situation if hotels are using cloud PMS. Besides, cloud technology will release IT manager work as a server, IT manager will have more time focusing on customer-side technology to enhance satisfaction and loyalty. On the other hand, area like Africa and China still have some bandwidth limit so that cloud PMS are not available. Kempinski are trying to find out solution for that. Meanwhile, they will make new PMS more effective by reduce intermediates between hotels and distribution company, provide customers more channels to be served, like tablet and mobile phone.

This article introduce a new energy and labor saving system in Japan. With a brain box of the touch screen system, the computer control all the electronic components, such as lighting, alarm systems. Only one user is required to monitor the system. It not only save the energy that may be wasted because of the negligence of employees, but also save the labor cost. Many buildings, such as hotels and schools, would benefit from this system.

This article discuss about the new approach selling digital products. By this approach the seller will rapidly maximize revenue and earn high customers satisfaction. The digital products, such as software and game, are different from the physical goods e-commerce for the intangible trait. Therefore, the seller don't need to use the traditional sales approach, such as item-based. Instead, in order to increase the revenue and build perpetual relationship with customers, the seller can sell the digital products by various ways or steps, for instance, one article of a e-book at a time, the right to make copies of a game, and time-based rentals of a magazine. When visitors are looking for their products, instead of recommend a specific product, seller should provide a set of related products according to options that visitors choose. This sales approach might need a new technology to manage the website and a platform that support flexible operation. Overall, digital goods seller can take advantage of the special traits of digital content and change the sales way develop loyalty and maximize the revenue.

This article report that sensitive data such as credit card information can be easily received through hotel wireless networks by cybercriminals due to the poor protection network. With the information, cybercriminals can make clone credit cards, which are indistinguishable from the real one and difficult to be traced. What worse is it takes months for hotels, customer and credit card companies to find out this criminal activity. Although hotels have began to step up security, this article notice that customers, especially those travel a lot, need to pay attention to their bank statement since the trend of hacker attacks didn't go down.

This software called Ultimate Team Play is used in Hilton Garden Inn to do the employee training. The Ultimate Team Play presents a virtual scene of front desk for employee. The virtual guests will show different reaction toward to different service from the employees. The SALT( Satisfaction and Loyalty Tracking) score is a very important factor that reflect the service quality of the hotels. The employee may select different level of guest interaction and study the specific requirement of each level of guests so that learn about how to serve different guest to develop guests' SALT.