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The article briefly talks about the MyMagic+ wrist bands that Disney introduced a while back! I decided to use this since I had used this example in our discussion board. The articles explains that with Disneys BILLION dollar technology investments income rose 22% to 1.4 billion. The article identifies that Disney's risks in technology is a huge reason why their business continues to grow (and probably wont decline anytime soon- but thats just my opinion). Another huge investment, which might not seem like a lot is the projections newly introduced in the new fireworks show. By introducing projections inside the park, it allows the nightly entertainment to keep up with new characters and keep the show extremely relevant, for example, Anna and Elsa were just added from the Disney movie, "Frozen". By investing in technology like this Disney will always stay relevant and ahead of the game.

The articles discusses about the eight major function of PMS. The PMS has become on of the key factors for the operations in hotels. The system literally connects all the departments of the hotel under one umbrella. It is easier faster and useful for any hotel organization. The PMS should include these 8 parts: Dashboard: The dashboard should be simple and easily understood by the employees, this will make the check in and check out process quick, even in restaurants the staff would be able to handle orders from the guest quickly. Sales and Cancellation: This will provide a better daily picture about functioning of the hotel rooms. Calendar: This function will help in tracking the booking, noting down occupancy for a particular day. Housekeeping: The housekeeping department would be able to have a proper track of rooms, dirty, clean, dirty vacant and occupied. The housekeeping staff would not have ton call at the front desk all the time to check status of a particular room. Best available rate: The system will give a broader image of rates which needs to be set for the future months, comparing the sales from previous years. Direct booking engine: This what all the hotels wants, to save commission which needs to be provided to the third parties.

Technology is providing travelers novel experiences and interactions. The new technologies include: Artificial Intelligence (AI), Internet of Things (IoT), connectivity, and other technology. Artificial intelligence is currently being integrated into chat bots for phone calls, but there are far greater uses. Facial scanning and voice recognition is starting to gain traction. It offers more secure, faster, ad better customer service. Some hotels have even added Amazon Alexa devices for their patrons. The internet of things features hotel guests to unlock the door to their room using only their smartphone. Blockchain and cryptocurrency transactions eliminate the need for third-party mediators. As a result, hotels that utilize blockchain and cryptocurrency can offer better rates to the consumer without affecting profitability. All of the emerging technology frees up the preexisting staff to provide and maintain excellent customer relationships. "Over the last few years, travelers have been meeting robot butlers and concierges in hotels like Hilton's Connie, powered by IBM Watson AI technology." "SoftBank Robotics' Pepper, a humanoid robot developed with IBM Watson, has been introduced at Munich Airport and Václav Havel Airport Prague, where the robot not only informs but entertains passengers by dancing and offering to take selfies." "Gartner predicts that 85% of customer interactions will be managed without a human by 2020." "At Intercontinental Shanghai Wonderland, face scanners enable guests to verify their identity at check-in, pick up a digital room key and gain access to the dining room at breakfast." "Two Roads Hospitality has partnered with Amazon and Volara to develop a customised Alexa for Hospitality platform that facilitates daily tasks for staff, such as identifying maintenance problems or signaling that a room is ready for check-in." "Luxury hotels like The Plaza New York, Aria in Las Vegas, The Torch Doha in Qa

More and more, hotels are using IoT (the Internet of Things) strategies. Just like we can use our phones to lock/unlock our house's front door, hotels can use different devices in their properties to boost a guest's satisfaction. Currently, some of the top IoT trends are: Guest-room automation, where a guest's room can change the temperature, switch on/off the lights, and do a few more personalizations around the room depending on whether or not a guest is currently in there; Predictive maintenance, where sensor data is used to prevent issues by recognizing dangerous trends and notifying maintenance before it gets worse; Mobile engagement, where guests can use their phones as room keys among other things; and Hyper-personalization, where rooms could remember a guest's room preferences (temp, lighting, tv channels, etc.) and then set up the room the same way the next time they stayed. However, the fact that all of this is internet-enabled means that there is also a significant risk of information being hacked into and stolen.

This article is about new security technologies that are being added to hotels. This technology is a keyless entry which allows guest to check-in to their rooms without stopping by the front desk. With this system, a guest is able to lock and unlock their doors, and it also tells the guest if someone enters the room without them being there. The article also goes into other technological advancement hotels are taking to ensure guest safety.

This article speaks about the security concerns that have been increasing in the hospitality industry and what trends have been emerging to combat the security concerns of the hotel in regards to their guests; specifically, mobile keys - instead of key cards.

A new technology is being unveiled that can read certain biometric factors of participants and extract information about a customer's likes and dislikes. While wearing the provided headset and wristband, data is gathered based on apha and gamma brain waves, heart rate, and galvanic skin responses. These responses are used to determine a customer's likes and dislikes when in certain environments. This technology can be used to anticipate what guests truly want and need in a travel experience.

This article talks about the growing need for customers to have certain in-technology. It also talks about what hotel industry is doing and investing keep it's ahead of the curve and what current are guest expectations when arriving at a Hotel in 21 century.

In this article, it explains that technology is the ruler of today's world. It creates an "easy life" and raises the expectations of customers by the minute, essentially making anything possible. To meet these expectations in the hospitality industry, hotels are incorporating more technological accommodations. This is a must to stay ahead of the competition and attract new customers. A report showed the hospitality industry as the 5th highest investor in sensors to ensure a positive customer experience. From simple technology such as online booking to things such as automated check in/ out are changing the game for the customers overall experience. These things have become normalized for a better guest experience along with keyless hotel room entrance making a shift to app's that act as the bedroom key. Another growing trend is having robots complete simple tasks such as room service as well as more sustainable practices such as adjustable lighting. In order to properly track the success rate of these new technologies, many hospitality related companies are hiring data scientists to assure they are meeting their guest's expectations. All of these advances make life easier for the company and the guests but none of these things can replace the art of human interaction. Although this art is dwindling away, it is something that most still yearn for, regardless of the technology involved in their experience.

This article focuses on millennial's and how dependent they are on technology when traveling and/or exploring places to eat. It is highly encouraged by travel agencies and the food/entertainment indusrty to promote their services through apps and current technological trends. Millennial's like the ability to check themselves in the hotel, book reservations, pay bills, ect. at their convenience. More hotels are implementing radio frequency identification (RFID) key card, which only allows the electricity to be turned on once the key is inserted. This helps in decreasing hotel electricity cost. Not only does it reduce electricity cost, but it also saves energy from our planet. Hotels are targeting business travelers, millenial's, and leisure travelers due to proper mobile strategy in place, a study in 2016 showed that 75% from search and 51% of revenue come from mobile devices. SaaS is increasing in demand, especially from hotels and hospitality companies. Hotels are able to cut down on operating costs since SaaS is cheaper with no initial hardware costs and no need to hire full time IT staff to maintain the system, Hotels and restaurants are going paperless practicing sustainability and going green. Technology is helping elevate the hospitality and tourism world by providing more accessibility and exposure targeted to the specific demands of today's world.

This article is about the use of beacon technology throughout hotels and resorts. It explains how this particular technology works and discusses the benefits to using beacon technology within the hospitality industry. The article also mentions how tech-savvy millennials are steering technology trends toward the use of beacons.

This article is about new technologies available to hotels. Hotels are looking to become more technologically advanced because it is discovered that customers have better experiences with the newest technology. Software is available to collect data to see what customers like and don't like. Also it allows businesses to monitor employee performance, which would be easier to do than having someone always supervising employees.

This article outlines the advance of Facial recognition capabilities and technology in the Hospitality Industry. The amazing advance of combining a persons visual image and being able to tie it to data on the back end and come up with the means to truly personalize the product and provide efficiencies to the guest is truly remarkable. The 30s check in claim that the adopting company Shijin was touting truly seems possible. This technology could be extrapolated to Hotel security systems for rooms, marketing, especially proximity marketing that be recognized in all of the hotel venues and of course simple customer recognition by staff. I do however see a privacy issue related to the retention of this data and of course consumers may vote no with their feet in the North American or European markets, but for hoteliers it does offer a tantalizing breath of options to innovate.

This article shared the technological advances that are being made in the event industry to create better experiences for attendees. Through the use of AI, Virtual reality, and RFID, companies are utilizing these tools to collect data at events. The information collected allows companies to improve their events, narrow down their target markets, and get a feel for what their attendees are actually interested in.

Marketing and Networking capabilities and issues between companies throughout organizations.

Very interesting read! I am doing my research paper on electronic bands. It is really cool to see how the industry is integrating this technology to make the guests experience more enjoyable.

This article gives more information on the impact E-menus have on the hospitality industry. It shows a different positive perspective on this system, and explains how Food & Bev sales can increase while operating costs decrease; thus enhancing profits. The example being used is a digital wine platform, and proves that by incorporating the e-menu it motivated workers to learn more about the wine and products they were selling.

Rfid, today can be used in a variety of ways in the hotel industry as mentioned in this article. In my personal experience it is used to track towels within the property, guest and third party vendors.

RFID is very amazing technology and I am constantly surprised by what it can do How well have you found it to work with the towels? I had not heard of this.

This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.

This article discusses CRMs and how to make use of data to support a strong CRM system. Batchbook for example is a tool that allows businesses to learn about their clients in one place and build relationships with them. Emails on the other hand can be used to maintain awareness and generate bookings and location excitement . It's an important factor for noticing patterns and touch points related to pre-trip, in-stay and post-trip data.

This article was written at the end of 2018 with discussion and predictions for Hospitality Technology in 2019. The majority of the new technology is centered around improving the guest experience with most of it related to the hotel industry. From self check-in kiosks like you see at the airport, to smart rooms in the hotel that sync with your phone and automatically show your netflix and other social media platforms on your tv.

This article offers a telling account of how Disney developed and implemented the MyMagic+ initiative, providing important insights into how major corporations approach massive tech-related capital investments. Among the most salient takeaways: 1) how Disney recognized that the parks' pain points could be addressed through the public's growing predilection for personal, always-connected; 2) how these massive internal projects can pit different departments against each other, and how sometimes that antagonism can lead to beneficial results; and 3) how a project like MyMagic+ can have a profound positive impact on the company and still be considered by many to have not fulfilled its potential.

Green information technology(IT), referred to as green computing, is a term used to describe the application of automated resources in an efficient manner. Green IT originates with system manufacturers producing environmentally friendly products and encouraging users to adopt eco-friendly practices such as reducing paper usage through minimal printing, operating more efficiently with power management,and exercising proper recycling habits.As global information technology environmental standards continue to expand, it is highly likely that guidelines governing product life span, power consumption and recyclable resources will be in the forefront.

I highlighted in blue the sections I was most interested in, I found the passage about reducing faxing and photocopying to be most interesting. There is no reason to be so reliant upon these when you can send attachments through your smart phone. Hotels and other properties can unplug these machines to save money on the electric bill. There are otherways to be paperless, for example.The article I spoke of was about how hotels can limit the need to priint itemized bills and reciepts, all charges can be posted right to the mobile app on the smart phone. The mobile app on the smart phone will even unlock and lock your room doors and allow enterance to the spa and fitness center. There won't be a need for plastic room keys anymore either.

In hospitality industry, IT technology brings many benefits to us, but it is also a source of pollution when disposing of broken technology. There are many advantages of green IT movement such as reducing energy, water, paper, environmental waste and impacts, etc. Although it has many benefits, green IT projects need support from company's top leaders in both time and resources. The ROI of green IT is a little bit longer than other types of projects, but it has upside potential and intangible benefits. Green IT practices are not contrary with making money, so hoteliers should take measures to lead the organization on its journey to green action.