Why Indian hotels are not riding the cloud - The Financial Express - 0 views
www.financialexpress.com/...15791
PMS Internet Technology Hospitality hotel Software business Tech mobile
![](/images/link.gif)
-
Though cloud based PMS is gaining momentum in the global hospitality market, it still has a long way to go in India as hotels are hesitant to adopt it.
-
Today PMSs have become more powerful, with features that enhance efficiency, improve control over processes, enable faster delivery of services, and engender guest loyalty. But among the biggest trends in PMS is cloud computing. The introduction of cloud based PMS has revolutionised the hospitality industry globally as it has opened up a vast array of features, allowing hotels to work in a new environment that is highly efficient, secured and technical, and minimises human errors. It also allows easy accessibility anywhere across the world and can be customised according to the hotel’s requirements.
-
despite the benefits, cloud based PMS still hasn’t been able to gain the much needed impetus in the India market. Concerns over internet connection loss and data security are the two consistent arguments against cloud-based PMS.
- ...7 more annotations...
-
current internet infrastructure is not yet robust enough to handle the requirement of property system in terms of speed, up-time and minimum delay.” Security is another issue. “It definitely is more viable but less secure as information is literally in an unknown electronic cloud. However, with this technology, access of information has become much easier and larger data can be stored and accessed at any given time,” mentions Apte. Though these are legitimate concerns, hotels need to find themselves a professional, dependable and trustworthy cloud PMS vendor.
-
Centralised PMS is a potential capital cost saving option for any property owner which will help him to minimise the entire project cost. The saving comes through many aspects like hardware cost, data centre space, electricity, air-conditioning, fire suppression cost in data center, etc.
-
Interactive mobile PMS application and self check-in kiosks is going to be the future trend. This will help the hospitality industry to eliminate the fixed desk concept in the lobby area. Self check-in and in-car check-in will help guests to access his room in minimum time after exhaustive office hours and hectic travel
-
As for Holiday Inn Mumbai International Airport, the OPERA PMS system in the hotel offers several modules including housekeeping, reservations and account receivable. “It is well interfaced and connected with the outside world for online reservation from different portals and our own website holidayinn.com
-
There were days when guests would enter the hotel and line up at the counters to get their room and compete the check-in formalities. With our mobile check-in app guests can now check in a day prior, get their allotted room and even complete basic check-in formalities such as ID or passport scan right from their smartphones,” reveals Apte. Another initiative on its way at the hotel is the mobile concierge. Guests would be able to order room dining, get their laundries ordered or even request for a dental kit from their smartphones. “High speed internet, smart TVs, mobile check-in, mobile integrated room controls, etc are some of the factors that each guest highly prefer. Guests even desire internet access and Wi-Fi in the hotel cars and we have provided each of these services. With our PMS solution you can set parameters important to your enterprise. It offers a friendlier user interface, while ensuring easy maintenance, faster updates and greater security
-
emergence of cloud computing has made centralised PMS a reality. Definitely, hotels in the future would opt for a centralised PMS as even today we co depend on each other for information. Making it centralised would mean access to information at any given point for use in any part of the country. A definite time efficient system to opt for
-
With such advancements, the hospitality sector is on its way to become a highly technology oriented sector where manual tasks and services are no longer required
-
This is a great article highlighting the cons of of cloud-based PMS. In India, the infrastructure is not developed enough for hotels to rely on a cloud-based PMS. While the hotel industry is slowly adopting things such as mobile check-in, there is great hesitation to adopt the cloud-based PMS. The Internet in India is not reliable therefore it would not be efficient for hotels to send all their data to the cloud. In the event of an outage, the hotels would not be able to operate. There are also many concerns over data security; Indian hotels are worried about transferring secure information to an "unknown" place. Yet, individualized properties are looking forward to centralizing PMS and perhaps embracing cloud-based PMS in the near future. Only time will tell how long it will take the Indian hotel industry to become more technology oriented.