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Hotel Wi-Fi: The Biggest Challenges and Recommended Solutions, by Jeremy Rock - 1 views

  • Wireless has also created new ways for hotels to connect with their guests to generate loyalty
  • What is an illegal download? It is receipt (download) of copyright content without paying the prescribed fee, or receiving any other media that is deemed unlawful. It can occur in a variety of ways, exchange of flash drives, peer-to-peer (P2P) networking, or World Wide Web-based media.
  • Security and the potential compromising of personnel guest data is becoming a key concern amongst season travelers. Hotel networks tend to provide the illusion that guests are accessing the internet through a fairly secure environment. However in many cases hotels are acting simply as a HOTSPOT and are no more secure than the shared connection at your local coffee shop. Often hotels act simply as an ISP and offer no more security when controlling and monitoring the traffic on the network. The following are some items to consider when addressing Wi-Fi security concerns:
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    This article is talking about wireless internet becomes more and more important in the hotel industry. They provide some of the key considerations for the hoteliers that help the hotel to ensure they can meet the demands of their customers. There's a big demand for wireless access to hotels. Every customer would like to choose a hotel with a Wi-Fi service. Wireless become very necessary in the hospitality industry. The best wireless service that can help the hotel create the loyalty customers. Wi-Fi has become a standard amenity, therefore, the hotel has to find affordable and non-disruptive solutions to meet customers wants and needs. Currently, customers would like to use the smart phone and their computer to watch videos rather than watch TV. They are not just sending email and web surfing anymore. There have a strong needs of the best internet from the hotels. The articles showed us couple challenge of wireless in the hotel. First of all, weak cellular signal strength. In many hotels, for guests, it's not always can find the signal of their cell phone, especially in urban area. The customers can't have a good voice communication with others. Maybe because the location of that room in the corner and there have something will disturb the signals or building construction that will interrupt the signal as well. The solution of the cellular signal strength is "Make provision for both voice and data signals to be amplified." To installing that equipment that always needs the hotel to run a new cable in order to provide the good signals for the guest used. The second challenge for the hotels is "Cellular Network Capacity Issue". Since cellular companies continue selling the device for many years without expanding their network to meet their demand. For example, AT&T is the first company that realized this issues when there are sell iPhone and another cellular. Thus, it's very important that each device support connection to the internet by use Wi-Fi withou
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POS Terminal Market:Transparency Market Research - 1 views

  • Demand for Enhanced Services from Savvy Consumers Boosts Mark
  • The rapid growth of the retail and hospitality sectors in developing economies have had a profound impact on the growth of POS terminal market. Small and medium sized retailers and quick service restaurants in the emerging economies of China and India are increasingly adopting POS solutions for enhanced customer experience. With the entry of retail giants such as Wal-Mart to emerging economies, the demand for POS solutions is further expected to rise. Therefore, Asia Pacific is expected to display significant growth with the leading CAGR over the forecast period. The growth of the market is further supplemented with the rising adoption of mobile POS in retail and hospitality sectors as they are more systematic and allow prompt processing of credit. Further, it offers ease of use, as any tablet or mobile can be remodeled into mobile POS by simply fastening a reader to it. Thus, mobile POS terminal are expected to experience high growth over the coming years. Furthermore, advancements in POS terminal systems, in recent years, such as real time analytics features is working in favor of the growth of the market. Last but not the least, compliance requirements such as Europay, Mastercard, and Visa (EMV) are driving the growth of POS terminal market as they are ensure enhanced security of payments. The information presented is based on the findings of a report by Transparency Market Research, titled “POS Terminal Market (Product Type - Fixed POS Terminal, Wireless and Mobile POS Terminal; Component - Hardware and Software; Application - Restaurant, Hospitality, Healthcare, Retail, Warehouse/Distribution, and Entertainment) - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2017 - 2025.”
  • The global POS terminal market is segmented as follows: POS Terminal Market, by Product Type Fixed POS Wireless and Mobile POS POS Terminal Market, by Component Hardware Software POS Terminal Market, by Application Restaurant Hospitality Healthcare Retail Warehouse / Distribution Entertainment Others (Field Service, Government, Transportation, etc) POS Terminal Market, by Geography North America Europe Asia Pacific MEA South America
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    The topic mainly implies on how well POS system integrate and how useful it is in the industry from small to large business entities. The market growth definitely rely in the point of Sale system as they adopt the flow and the advancements which is mainly beneficial to hospitality industry. As it has been pointed out on the demand for enhancement applicable to the industry's tech savvy customers. It features it's functionality, convenience, as well as the use of different type of devices. It also entails a well detailed information with all the product types, components, application and geography. Although the research gives us a standard basis on its uses and functions but it gives ideas that the system is a demand as technology evolves quickly in business. POS function so well that it helps boost the market, and the hospitality's revenue. It also focuses not only for the easy use, but also assist associates when it comes to accuracy and efficiency to improve customer service. It is also good to know that implementation of the compliance requirements to ensure safety and security will not be disregarded as they enhance further.
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How Technology Will Reshape the Hotel Industry Post-COVID-19 Pandemic | TravelPulse - 0 views

  • hotel industry finds itself scrambling to inspire consumer confidence while also working hard to safeguard both guests and employees against COVID-19.
  • accelerated the infusion of new technologies and applications into hotel operations.
  • As we move into the ‘new normal’ and hotels reopen for business, the expectation for customer experience is higher than ever.” He foresees that moving forward, guests will expect enhanced tools like live-agent or AI-powered support channels, and personalized communications, not to mention heightened hygiene standards. “Hotels that cater to these consumers' needs will win brand loyalty as we embrace the new normal and for the long term,”
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  • Tech features that might have originally been intended for introduction as novelties or extra conveniences are suddenly becoming necessities in an era
  • tactics for keeping people apart while continuing to conduct business (i.e., “touch-free” or “contactless” solutions) are the order of the day.
  • Especially as people are increasingly opting for road-trips in the name of social distancing, hotels can benefit from installing geofences that send push notifications to visitors who might arrive within a certain radius
  • Location data can also work to activate touchless check-in upon guests’ arrival on property or prompt them for payment when they present for checkout
  • On-site capacity limits and real-time conditions can also be communicated to visitors when they’re nearing the venue to help avoid high customer densities
  • today's robotic hotel staff members can at least aid important efforts aimed at reducing person-to-person contact amid the pandemic.
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    The article "How technology Will Reshape the Hotel Industry Post COVID 19 Pandemic" talks about how this industry is taking necessary measures in order to promote safety and security within their companies while implementing new technologies. It states that this pandemic has impulsed the implementation of new technologies into hotel operations. Contactless solutions, hotel check ins, mobile room keys, etc.. are just some of the examples hotels are taking in order to minimize contact and enhance customer experiences
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    This article mainly describes how the hotel industry can use technology to help it recover after COVID-19, and how to enhance the confidence of employees and customers. With the development of the epidemic, the hotel industry and even the entire hospitality industry are widely promoting contactless technologies. Therefore, various mobile and self-service AI technologies are integrated with hotel operations. In the future, with the development of this normalization, reasonable monitoring technology, non-contact communication technology, location detection technology, super sterilization, and robotics technology will all become important aspects of the future development of the hotel industry.
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Choosing the right IT and cloud services provider post-Covid: A guide - Cloud Computing... - 1 views

  • Now, as most economic indicators begin to trend positive, companies are once again ramping up their IT projects. Long term solutions are necessary at the scale required for sustained operations and cost effectiveness.
  • In this article, we look at three options – IT consulting firms, IT outsourcing companies, and cloud systems integrators
  • There’s also the reality that many of the larger consultancies really aren’t positioned to efficiently or cost effectively help organisations implement necessary IT strategies. Their areas of expertise lie in assurance services, taxation, management consulting, advisory, actuarial, corporate finance and legal services, to name a few.
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  • They may have the staff to take on something like a cloud migration or cloud-native application development project. But technology implementation is not a strategic part of their business, so they aren’t necessarily eager to take on these types of projects — particularly if they aren’t of a scale that would allow them to make a sizable profit.
  • They have to rely on proven, repeatable methodology to remain efficient — even if it’s at the expense of better project outcomes for their customers.
  • Companies that specialise in IT outsourcing aren’t faring much better than the big consultancies. While they may be more cost effective than a large professional services provider or consultancy, many potential clients are becoming hesitant about working with them.
  • That’s not to say there still isn’t a place for the large technology consulting firms or IT outsourcing companies. But for companies that want the flexibility, scalability and cost benefits that cloud services provide, working with a company specialising in cloud technologies – as a true, long-time strategic business partner, rather than just a point-in-time technical resource – may be the optimal solution.
  • A viable option may be to go with a mid-sized company that specialises in technology implementation — particularly in the areas of cloud migration and cloud-native app development.
  • Cloud systems integrators are able to be more innovative than larger companies that have no wiggle room for experimentation or exploring new methodologies.
  • These companies develop solutions that can meet current requirements and adapt as those new requirements emerge. For many, their work for a customer is just the beginning of a much longer partnership that will evolve to help that customer continually leverage cloud technologies to meet changing needs.
  • However, many of the cloud-centric companies have chosen to focus their efforts on specific platforms, such as Amazon Web Services (AWS) or Microsoft, enabling them to gain familiarity with and expertise in the many tools and services those particular platforms offer. They can effectively leverage those resources to help their customers implement targeted, effective solutions.
  • Like the large technology consulting and professional services companies, the IT outsourcing companies also tend to rely on standard processes that can be repeated over and over to keep costs down. There’s no room for innovation.
  • Pandemic or not, hiring a big-name IT consulting firm often comes with an equally big price tag. Forgoing work with these higher-priced companies or simply cancelling projects reduces expenditures.
    • vanessavioli
       
      Cost is something that is a very serious part of any technological consideration by management. Will that investment be worth it in the long run and pay for itself. Smaller businesses cannot afford a misstep.
  • Few, if any, industries escaped the effects of the Covid-19 pandemic. Even in the technology sector, where change is a normal part of business, many professional services and technology consulting firms struggled to cope with the disruption.
    • vanessavioli
       
      COVID-19 was/is the ultimate disruptor. It affected every single industry, but affected the hospitality industry in the most profound ways.
  • Yet another potential downside: larger firms tend to be less agile than their smaller counterparts. While they sell innovation to their customers, they are often too big and cumbersome to embrace the new ways of working and thinking that they promote on the consulting side.
    • vanessavioli
       
      It is interesting that it actually takes larger businesses to adapt to new technology, however once again it must come down to cost. Revamping a large company technologically is extremely costly and a very long complicated project.
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    This article provides insight on three various types of IT providers and there methodologies. It definitely emphasizes the benefits of specialized companies that focus on cloud computing as their IT service and business model and their ability to b=continually adapt to the changing environment and their desire to create long term relationships. It also talks about how larger IT companies are more focused on strategy rather than implementation of systems. It also talks about how the larger IT companies are much more focused on their own profit than providing services to the client and how cheaper off shore IT companies basically provide the same services at a lesser quality
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https://www.travel-industry-blog.com/travel-industry/ndc/ - 0 views

  • The other aspect of NDC is that airlines want to take control of the distribution, such as provide offers based on ‘who is asking’, price ancillaries etc. – in order to differentiate from each other.
  • In this example, what used to be a closed environment of a few handful of CRS provider hooking into one handful of GDSs, who open themselves only to a limited number of authorized developers, now appear to open up APIs to everybody. This may be an ultimate risk that needs to be managed.
  • there is absolutely no way that every TMC or even every corporation can integrate with all airlines, which means we need a direct connect aggregator.
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  • However, not all airlines will migrate to NDC at the same time which would mean a transition period and among the challenges, there is also the unresolved problem who does the ticketing:
  • It takes a number of agreements for each direct connect.
  • Source agnostic Agent Desktops are not easy to develop
  • While I’m sure there are trips which can be better maintained by NDC, there are also trips which will be a nightmare when they have segments of different sources
  • Another issue is the business model. All this new technology will have to be developed and such development costs. While the airlines say they want to inject the same amount of money, just the industry shall distribute it differently as needed, this may be a challenge: It seems like there are more players (such as the aggregators, but also the technology provider of the airline API), which means less money for more entities.
  • And finally, it all comes down to what airlines and GDSs agree upon.
  • NDC is a standard to which airlines can build their API (Application Programming Interface). It is based on XML (I think, the 1st version was actually our XML), which is a language becoming widely successful around the year 2000, to replace an earlier communication language between airlines and providers called EDIFACT (from the 1980s). So, essentially a very old technology is replaced by an aged technology and that is considered “New Distribution Capabilities”. However, an API needs to have a robust schema and XML brings that to the table. Along with NDC, airlines are also changing the shopping process: previously an offer was created by the GDS based on fare, schedule and availability, in NDC, the airline creates the offer and with that can also provide add-ons such as WiFi, lounge access, pre-boarding and other things. In other words, it also allows to personalize offer. It can also mean that a company negotiates with an airlines special business class seats which may only be available to the executives. Consequently, it may help with data collection as well.
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    It sounds so easy to use NDC, but the reality is: Not too many bookings are being made. Why? GDSs won't just give up the battlefield of simple bookings (call it 'easily earned money') and only deal with the complicated PNRs. While I am critical of the global distribution system "oligopoly", the sustainability of the redrawn commercial and technological landscape that NDC could produce has to be questioned. The proposition of NDC means that a "formerly relatively lean distribution chain will become a complicated commercial landscape with numerous airlines, numerous TMCs (or corporations) and several technology providers - all being connected to each other on a technological, as well as commercial, level."
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Pros and Cons of Self-Ordering Kiosks | Intuiface Blog - 0 views

  • Only 25% of restaurant customers
  • have used a self-ordering kiosk between May and July this year
  • and only 33% of larger QSR brands
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  • (more than 1,000 locations) have integrated self-service kiosks into their stores
  • There’s no comparison to be made when it comes to the math capacity of computers vs. humans. 
  • They can largely reduce this wait time as they process every order with no delay, directly controlled by the customers. In the meantime, staff from the register can move to service other parts of the customer experience
  • offer standardized templates with
  • lack of customizability, leaving many brands to present similar visual identities through the digital installation.
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    This article explains the emergence of self ordering kiosks and provides some statistics as to how popular they are and lists their pros and cons
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4 Must-Have Unattended Payments Features for New and Existing POS Installations - DevPr... - 0 views

  • Security and loss prevention are important to any business, but they are particular concerns with unattended payments. With no sales associate to monitor behavior, self-service terminals may be a target for theft or tampering.
  • Today’s consumers demand that any customer-facing solution is convenient and easy to use,
  • and business owners won’t gamble on a solution that could diminish customer loyalty.
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  • Many types of businesses and organizations that are implementing self-service are doing so to help improve average sales and customer throughput.
  • It’s vital that unattended payment solutions integrate with the business’ systems, such as point of sale (POS), retail inventory management, restaurant kitchen display system, or accounting systems. Your solution will have far less value if it stands alone and requires your clients to manually transfer data to other systems.
  • Lower labor costs
  • Fewer order or cashier errors
  • Better space utilization with fewer checkout counters
  • Reduced risk of employee theft due to less cash handling
  • The number of consumers who prefer self-service is growing
  • 66 percent of shoppers favor self-service technology over interacting with sales associates
  • 77 percent of consumers say they’d be comfortable in a retail setting where there is only self-checkout — no sales associates at all
  • Quick service restaurants are launching self-service ordering and payment, keeping lines shorter and serving customers faster
  • These solutions should meet all Payment Card Industry (PCI) standards, including best practices for skimming prevention.
  • Unattended payment solutions represent the chance for you to enter the market as the opportunity grows
  • Not only does this give you a broader market in which to sell your solutions, it can also differentiate your business from direct-selling POS providers, positioning you more strongly to compete
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    Unattended POS systems are being utilized in spaces beyond vending and self service. Many industries are leaning towards changing to self serve kiosks and this article explains why and shows for benefits to this system. I have seen this system move from grocery store checkouts to the McDonald's located in a busy beach side town.
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    the article highlights the benefits of using unattended pos systems and how there is a growing tendency for self service and less face to face interaction in retail and hospitlaity business
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    "Lower labor costs Fewer order or cashier errors Better space utilization with fewer checkout counters Reduced risk of employee theft due to less cash handling"
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Kitchen Tech: The Trends Transforming The Industry In 2021 - 0 views

  • having a digital allergen management and tracking system is going to be essential for businesses within the food and beverage sector. This will ensure that the seller can always prove that they have clearly labelled all allergens within the food they produce for direct sale.
  • With the ability to monitor customer trends and forecasts, improve data collection and check stock levels,
  • Household brands such as Samsung are integrating new technology into their kitchen appliances, so it is now essential that brands and businesses within the food and beverage sector follow suit.
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  • Utilising SmartThings technology, these fridges allow people to see what is inside their fridge, wherever they may be.
  • COVID-19 may be the pandemic that has taken over the world recently, but there are a number of other crises that will continue beyond the effects of coronavirus. Food waste and, of course, global warming are just two of them.
  • By introducing technology into kitchens, this will help contribute positively to both of these incredibly important issues, as well as reducing the UK's carbon footprint.
  • 2021 is the year to go digital and food businesses need to do more with less. Consumers are going to be even more sensitive to food hygiene standards and will choose not to dine with businesses if they feel they are not conforming to the highest levels of safety. Aiding safety and transparency, remote technologies such as in-app ordering and digitised menus should be continued to help limit the need for human contact and disease transmission. By going digital, food businesses can focus on the customer experience and let technology innovate, and take care of, many food safety procedures.
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    How technology will help kitchen in the UK.
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NIST Offers Cybersecurity Guide Tailored to the Hospitality Industry - Homeland Securit... - 0 views

  • “Our practice guide documents how we enabled cybersecurity concepts such as zero trust architecture, moving target defense, tokenization of credit card data, and role-based authentication in a reference design that addresses cybersecurity and privacy risk
  • hospitality ranked third among industries compromised by cybersecurity breaches in 2019, and the industry suffered 13% of the total incidents
  •  zero trust architecture, a cybersecurity paradigm focused on resource protection. Its premise is that trust is never granted implicitly but must be continually evaluated.
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  • The design protects data moving within this environment, and it prevents user access to the various systems and services.
  • authentication and authorization of both subject and device are required before users can access a network’s resources.
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    This article is about the National Institute of Standards and Technology providing hotel owners in the hospitality industry a new practical cybersecurity guide, to reduce risks of high vulnerability that attracted target for hackers in areas such as hotel's PMS that is used to store guests' personal information and credit card data.
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    Hospitality was ranked third in the top five industries to be comprised by cybersecurity breaches in 2019. Over half the breaches were attacks on on site property servers. NIST offers a guide to hotel owners to reduce risk of cyber attacks. Their guides addresses cyber and privacy risk on PMS. The PMS design protects data moving in the environment and prevents user access. Zero trust architecture requires authentication and authorization of both subject and device to access a network's resources.
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Technology: Disruptive Innovation in the Tourism Industry | urbanNext - 0 views

  • Technology,
    • moonlogs
       
      Technology works exponentially.
  • As a result of these realities, not only are products changing and improving, but markets and organizations are changing too.
  • Companies grow in relation to these laws based on what might be called the generative principles of exponential growth: Reach, Interaction, and Resilience.
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  • Finally, an organization’s Resilience depends on the number of business partners that have developed their commercial offerings and lifestyles based on its standards and market and the number of people who feel a sense of shared ownership of its open resources.
  • these levers and principles in relation to some of the most disruptive companies in the tourism industry
  • they owe their initial edge to their community,
  • Not all innovations are specifically sought; sometimes they arise in response to a problem or need.
  • it is important to understand that technology is not an end, but a means, and that tourism is an individual experience, often shared on- and offline.
  • In short, to be innovative, an action must mark a milestone, such as: – Opening a new market. – Creating a new product. – Modifying an existing product. – Improving a production method. – Finding a new source of supply. – Creating a new form of organization
  • technology permeates the reasoning and experiential part of the brain much more powerfully and markedly in the new generations.

Hospitality Technology - Hotel Technology - 0 views

started by abrow336 on 13 Jan 21 no follow-up yet
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PCI Compliance for HOTELS: What you need to know (PCI-DSS) - 2 views

  • In Spain, one of the world’s leading travel destinations, hotels accounted for a $2,995 million revenue in 2017, showing an annual growth rate of 6.0% In France, it reached $4,946 million, and UK recorded a $5,746 million revenue the same year.
  • The growing contribution of the hotel segment to the GDP of many countries worldwide, among with the increase in revenue and data theft, made credit card security a top concern. As a result, the PCI-DSS security standard became an essential consideration for hotels, becoming absolutely obligatory fromf 2018.
  • As a global industry that generates an overwhelming revenue of 550 billion dollars annually, the hospitality industry seems to be one of the most attractive segments for credit card breaches and data theft.
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  • t defines the best practices for card security that every company should implement, affecting all hotels independently from their size or location. The purpose is to reduce as much as possible the risk for fraud, data theft, identity theft, and other threats.
  • Credit card storage – many hotel managers are under the wrong impression that only digitally stored credit card information must be protected, but this is not true. In fact, under PCI Compliance and privacy laws, all paper documents containing personal data must be physically secured and adequately restricted at all times.
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    PCI Compliance for HOTELS: What you need to know (PCI-DSS)
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    Thanks for the summary. It's comforting to know that countries in Europe are getting on board with being PCI compliant, one less thing to worry about when using credit cards internationally for booking, shopping or entertainment.
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Hotels Remain a Prime Target for Hackers - Security Boulevard - 0 views

  • Two years ago, in its “Hotels Outlook Report 2018-2022,” PWC found that hotels are a favorite target for hackers, with the hospitality industry having the second-highest breach numbers after the retail sector
  • . The same report found that 74% of hotels lacked breach protection
  • In 2018, hackers attempted to access Marriott International’s Starwood Hotels & Resorts Worldwide guest reservation database. In the same year, the Radisson Hotel Group identified a breach affecting Radisson Rewards members
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  • These breaches can also be costly, with the UK’s Information Commissioner’s Office (ICO) fining Marriott $23.8 million for the Starwood breach.
  • Today, close to 50% of all bookings happen through online travel agencies or online channels, with the share of offline bookings dropping every year.
  • For hotels, the information is exchanged between the payment gateway, the OTA, the intermediary and its central reservations system (CRS
  • These multiple data exchanges among partners leave the data that much more susceptible to breaches
  • , as not all providers have the same security standards.
  • First, they should reduce the temptation to focus on standalone point solutions
  • Instead, they should look at technology providers that help in securing the entire data value chain by focusing on having a security framework that stops data from moving outside of the country (which is where it is typically misused
  • Second, hotels should know the storage practices and policies of all providers, insisting on a zero percent storage rate to reduce the chance of personal data getting expos
  • Similarly, hotels should make sure that partners do not store any credit card information locally, which will reduce the risk of exposure
  • lso, with most companies using some form of cloud infrastructure, hotels should know the structure used by any partner (private, hybrid, public) as well as what protections are in place
  • They will also be taking an important step in protecting their brand identity, as brand will be essential as the recovery from the COVID-19 fallout continues
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    This article points out that hotels are still a huge target for hackers. Hotels need to make sure they reduce the temptation on standalone point solutions. Hotels should focus on having a security framework that stops data from moving outside of he country. To limit hacking as well, hotels should not store information locally. It was surprising to read that 74% of hotels lacked breach protection.
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Hospitality Social Media Marketing News - September 19, 2019 Issue - 0 views

  • Users will now be able to clear their off-Facebook activity from being stored in the platform’s database, which includes what Facebook’s conversion pixel is tracking on your site.
  • If users start removing their off-Facebook activity from the databases, it will impact our ability to retarget to them accurately.
  • on-platform activity will become more important, so take advantage of video retargeting, engagement retargeting, and lead form retargeting to show relevant ads to potential guests.
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  • In an attempt to clarify the language they’re using to explain the privacy of groups, Facebook has changed group classifications.
  • Facebook groups centered around your hotel or resort are a great way to engage your guests.
  • it’s a good idea to double check that your privacy and visibility settings are where you want them to be.
  • Facebook Announces New Messenger Interactions for Businesses 
  • Pages can integrate Messenger with their CRM to move guests through the sales funnel, all while setting up more automated processes in the messaging platform to better engage and qualify guests.
  • Integrated appointment booking in Messenger
  • Businesses will soon need to respond to users within 24 hours with standard messaging. This puts an emphasis on the requirement for faster customer service. 
  • Both Messenger features are opening up stronger opportunities to better communicate with potential and existing guests to offer them better service faster.
  • The 24-hour requirement can feel overwhelming, but it’s a good one to follow even if Facebook didn’t set up this rule, as it will keep your guests happy and your inbox clear.
  • Twitter is working on a small test that will allow users to follow “interest topics,” the same way that they can currently follow accounts.
  • allowing users to see content they’re interested in even if it’s coming from accounts they don’t follow yet.
  • Travel is an interest many people share, and if so, this could be a valuable opportunity to connect with more guests by sharing great content even if they aren’t following you yet.
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    Social media is an ever-increasing platform for marketing a business. New features on Facebook and Twitter allow for easier interaction between a business and potential consumers. Marketing managers need to know how to best utilize these tools to optimize ROI for their companies by responding to messages quickly and tagging all content.
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Hotels, Technology, & the Cybersecurity that Protects Them - Armor - 0 views

  • Hotels, Technology, & the Cybersecurity that Protects Them
  • introduction of virtual assistants like Alexa in hotel rooms
  • biometrics for guest access into their rooms instead of the standard room keys
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  • register your fingerprint at the front desk
  • mobile keys
  • hat’s most worrisome is the amount of information collected and stored by Internet of Things (IoT) devices, like these virtual assistants and the mobile keys solution. After all, personal data has always been a prized target of cybercriminals.
  • The 2018 Trustwave Global Security Report listed the hospitality industry as one of the top five industries subjected to network breaches each year. The more technology added to help guests also means the industry needs to think harder about how they store and protect their guests’ data. If a hacker compromises the technology or infrastructure environment where guest data resides, guests could have their personal data compromised.
  • the balance between usability and security for their apps and software is critical.
  • Consumers, who are most likely to be victims, have their share of responsibilities.
  • osting on social media about how fun a vacation is could notify attackers that your valuables are sitting at home unprotected
  • it’s the hotel’s IT infrastructure that’s usually the targe
  • Unfortunately, most hotels do not have a dedicated on-site cybersecurity staff (or even IT staff for that matter).
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Is the Future of Hotel Property Management Systems in the Cloud? | By Dean Minett - Hos... - 1 views

  • The internal server has been a standard fixture of hotels for a few decades now
  • The majority of hotels continue to operate internal servers today. Why? Convenience, security and economy are the main reasons. In many cases, these systems continue to perform reliably and the case for adopting a new way of doing things is simply not compelling enough..
  • Cloud-based property management systems know that a major security breach would be fatal to their business, so they have to invest constantly in security upgrades. Overall, their servers are better equipped to protect against viruses and security breaches.
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  • given all the other benefits of cloud computing, it's difficult to argue that in-house software is a better solution.
  • Internet is a must for any cloud-based PMS. If your connection goes, so will your ability to use the PMS. Investing in a PMS before you invest in rock solid data infrastructure is therefore not the best decision.
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    Cloud computing is ever-evolving and I wonder if it's just today's hype and a trend. As this article shows, cloud computing has a huge impact on PMS. Imagine this: If your hotel is using a cloud-based PMS and you lose your internet connection. What do you do? Hoteliers need a strong case indeed before they entrust their valuable operations and data into these cloud computing providers. In the perspective of a hotelier, I'd be worried.
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    I found this article interesting for this week because it is about Property Management Systems being on the cloud. The author states that many hotels chose to use internal servers because of the convenience, security and the economy. "Cloud-based property management systems know that a major security breach would be fatal to their business, so they have to invest constantly in security upgrades." As a future manager, this is comforting to know because at least these companies know the amount of hackers out there and how important security is for hotels. Another important concern mentioned on the article, is the maintenance and updates. Whenever, the internet goes away and you are on a cloud system, there goes your system. "Investing in a PMS before you invest in rock solid data infrastructure is therefore not the best decision." In conclusion, the cloud based systems are slowly increasing but they have a lot of pros and cons, especially due to the hacking and chaos it may cause a hotel if the internet goes down.
  •  
    Having the property management system in the cloud might be a useful concept but it does bring up a lot of security concerns. Maybe the change should be implemented once a security software has been created that can withstand a breach. But then we know that is not something most companies would wait for. Especially when using the cloud would save them money in the long run.
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The Truth About Cloud POS vs. Traditional POS | PointOfSale.com : - 0 views

  • The Truth About Cloud POS vs. Traditional POS
  • Point of Sale (POS) technology has made significant strides in the last decade
  • However, there still seems to be confusion as to what cloud POS does or does not mean.
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  • The Real Difference Between Cloud POS and Traditional POS
  • all of the data is stored on a local server at the business. That means the business owner or manager must be present at the physical location to view reports, make changes to the menu, or any other task involving the point of sale software.
  • DatabaseDatabase selections were limited. You had Visual Basic, C++, or Delphi to develop in. POS software companies had to pick a database structure and wrap their entire product around it.
  • Programming LanguageThe software company’s developers had to pick a programming language and standardize it across the entire application.
  • Operating SystemAn Operating System (OS) had to be chosen to execute the tasks and commands of the software. At the time, Windows was the only OS with meaningful market share and the reason why many legacy systems were built using Windows.
  • Cloud POS solutions have had a very different evolution. Most started as tech companies with zero customers, no legacy source code or database, and little knowledge of the industry they were trying to serve. That lack of knowledge regarding the mission-critical nature of a POS system is a big reason why some of the young cloud POS offerings haven’t gained traction in much more than a juice bar or niche boutique. Not to mention, their customer support often leaves a lot to be desired.
  • When it comes to cloud POS architecture, POS data is stored on a hosted server in a remote location (“the cloud”) and accessed via an internet connection.
  • Everything is web-based and app-driven these days, so using a web browser to run your back office from anywhere certainly makes more sense than physically going to the store and sitting down in front of the computer. Cloud POS systems also eliminated the in-store server configuration leveraged by legacy software and replaced it with a cheaper, easy-to-manage server in an offsite datacenter.
  • The Hybrid Approach With Future POS
  • Future POS has put their efforts into transitioning their database and creating a web-based (cloud) back office, so business owners and managers have the best of both worlds. The stability, reliability, and feature-rich software along with the real operational freedom that comes with cloud technology.
  •  
    This article talks about what is different between cloud POS and traditional POS. And what innovation about future POS is. The future POS is the system combine traditional and cloud POS, which decreases the risk of both negative sides.
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Maestro Launches the New Face of Hotel Operations; Mobilizes Staff with Xpress iPad Che... - 1 views

  • Maestro iPad Xpress Check-In app
  • Xpress Check-In app lets properties use iPads and other tablet devices for personalized mobile check-in and check-out services
  • enables staff to perform all the system check-in and -out functions of a wired front desk terminal anywhere a wireless signal is available.
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  • supercharge guest service and optimize revenue and productivity
  • Credit card paymen
  • group conference check-in
  • encode magstripe and RFID room keys from the iPad
  • NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology
  • Xpress Check-In is ideal for processing large groups quickly and conveniently to keep the lobby operating smoothly.
  • Entire tour groups may also be registered, their credit cards processed, and keys encoded
  • Curbside or lobby wireless check-in and check-out
  • unique services that drive revenue and increase productivity;
  • Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels,
  • and distributed while still on their bus for greater convenience.
  • With the portability, large screen and long battery life of the iPad, it is suited very well for the round-the-clock hotel industry. The Maestro Xpress iPad solution
  • Personalized upsell and room-change capability with real-time availability access
  • Remote
  • and room blocking
  • Xpress Check-In registers entire groups from meeting rooms and conference spaces Maestro
  • We worked with IJWS to create our iPad Xpress Check-In app that integrates with Maestro PMS to register guests in the lobby or curbside for the ultimate in personalized service and upsell capabilit
  •  
    This article discuss how both new software and hardware is being utilized in the hospitality industry to expedite the process of guests checking in and out of hotels. The article is about NORTHWIND, a company well known for having developed "Maestro" a property management software suite that enables hotels, resorts, and multi-property organizations to manage their facilities. Specifically the article mentions how NORTHWIND is introducing "Xpress Check-In" an tablet specific software that will increase the speed and ease with which guests are able to enter and exit the hotel. This goes to show how the company is keeping abreast with the recent and growing trend of portable tablet/touch screen hardware devices. This software and hardware combination enables desk agents to operate away from their desk allowing for more intimate and personalized service with guests. I think the most unique and amazing feature of this system is that it will allow hotel agents to check in and process large groups such as conference attendees quickly and efficiently. The "Maestro Xpress Check-In" system can not only check guests in, but also encode their room key card, as well as process credit card transactions and capture their signature. All of these things can be completed even before conference attendees disembark from the bus and enter the hotel. I believe that hotels who choose to invest and employ technologies like this will distinguish themselves from other establishments because their service will be much better and smoother, both for guests and the hotel. These unique services will also be key in driving revenue and increasing productivity. NORTHWIND is well recognized in the hospitality industry for providing real-time technology solutions that help users control and manage their business effectively.
  •  
    Maestro, a company specializing in property management and hotel software is launching a new face in property management productivity by introducing the Maestro Ipad Xpress App. With the popularity of tablet computers such as IPads and android platform tablets rising, Northwind has decided to launch a system through Maestro to make the check-in and check-out process in a hotel as simple and efficient as possible. Northwind ultimately hopes that the Xpress check-in app will not only be more efficient for guests but also optimize revenue and productivity in the hotel. The new app allows guests to complete the check-in and check-out process anywhere a wireless signal is available. Lets say for example, a large group of employees are attending an out of state conference and when they arrive at the hotel, there are over fifty of them that have to go through the check-in process. With the Xpress check-in app, these individuals could check in on their way to the hotel and by the time they get there they will save time and effort by not having to wait in line and go through the entire check in process one by one. For this reason the Maestro Xpress Check-In App is perfect for handling large groups of people arriving at the same time. The Xpress app creates a more personalized service for the customer making the entire check-in and check-out process much more convenient for the guest and productive for the hotel. 
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Must-Have Features of Accounting Software for Hospitality - 0 views

  • Hospitality faces unique challenges and has specific requirements, making conventional accounting systems unfit for this industry.  
  • Accounting software for hospitality, specifically for hotels, needs to be powerful enough to handle the influx of data hotels generate on a daily basis, and then extract insights from these data to make strategic business decisions. 
  • 1. Dashboard and reporting  The reporting tool is essential in showcasing daily rates, occupancy levels, seasonal trends.
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  • 2. Automated data integration and consolidation  Hotel chains that manage multiple business units require to see the bigger picture via one standardised, integrated report.
  • 3. Business planning  This feature allows managers to compare data through different variables (time, department, cost centre) and different scenarios, thus, enables them to plan for the future in details. 
  • 4. Collaboration tool 
  • An accounting software that allows simultaneous connection across the organisation can minimise the time and effort needed to send documents back and forth, ensure that only relevant personnel will be involved in the process, correct data/ documents are forwarded to the right managers for approval, and more importantly, guarantee reports are done on-time and complied to industry standards. 
  • 5. Reservations 
  • The accounting and reservations functions should be tightly integrated to ensure all inflow of data and money is captured whenever a booking is made, and deposits/payments are done. 
  • The customer's information stored in CRM feature and their spending recorded in the accounting software is also useful for future marketing campaigns. 
  • 7. Food cost control 
  • 8. Customer relationship management (CRM) 
  • 6. Labour scheduling  Integrating labour scheduling into accounting software allows managers to control costs and employee expenses better by ensuring minimum staffing, containing overtime hours, and scheduling the best performing staff during the busiest times/ seasons. 
  • Cloud accounting software not only offers all of the aforementioned features but also contains these four “impossible to ignore” benefits: 
  • Automation and accuracy:
  • Anywhere, anytime access:
  • Ease of use:
  • Speed and efficiency
  •  
    The article states that the hospitality industry has specific requirements in the area of accounting systems and that conventional accounting systems are therefore not appropriate. The author then outlines the 8 key features that a hotel accounting system must have. Finally, the author lists 4 "impossible to ignore" benefits of hosting the accounting system via cloud computing.
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50 Facilities Management Tips and Best Practices - Camcode - 0 views

  • Cut night site lighting. “Depending upon how your site lighting is operated and circuited, you can create an ‘economize mode’ for overnight when the site is at its lowest occupancy. Keep perimeter site lighting on around your property and all entrances and main drives lit.
  •  Replace older lighting with LEDs. “Memorial Sloan-Kettering Cancer Center chose LEDs to replace existing lighting in a parking garage open 24/7, halving the garage’s power consumption. Meanwhile, Mediapolis Community Schools in Mediapolis, IA, also embarked on a retrofit of LED exterior lighting.
  • Implement a sustainable facility design plan. “Sustainable design is more attainable and affordable than it’s ever been, especially when you think in terms of years instead of days and weeks. It’s also worth noting that sustainable design is very well favored among the public, which is an extra incentive for companies interested in reinforcing their reputation as socially responsible and environmentally concerned
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  • Know the total cost of all facility work done both directly and indirectly. “To the untrained eye, the facilities maintenance arm of a business appears to be a black hole of cost. The costs of these FM services add up, and unless discrepancies arise, that is where most of the business analysis ends. However, facilities maintenance managers, who are privy to all of the nuances that make up eac
  • h work order, understand the complexities and overhead involved in this sector of business.
  • Consider less obvious improvements that impact facility energy use. “Some energy-related projects will be more or less hidden from the users and primarily pursued to reduce energy demand, such as chiller and fan-unit upgrades. Such projects may end up providing the building users with better temperature control, but this is not the primary goal of the upgrade
  • Operational changes such as reducing the hours of HVAC and lighting operation, and changing setback temperatures, which require very little expenditure (if any at all) do not directly affect user experience, but can produce large reductions in electricity loads. In general, working with the building operations team to reduce energy use can produce impressive reductions in loa
  • his allows building and facility management professionals to determine whether the cost to improve a particular element of a building or a system in it against the cost savings over the same period. If the cost of an upgrade over its lifetime offers an advantage over the building operational costs it will save, then it’s generally considered a good investmen
  • “Finding the right suppliers to maintain your facilities can be difficult and time-consuming. From janitorial services, to groundskeeping and maintenance supplies, ensuring suppliers are providing apples-to-apples quotes, developing contracts with clear service levels, and validating that supplier quality
  • “Boilers today can reach efficiencies of up to 96 percent using condensing technology; however, a typical building, including new buildings, uses atmospheric type boilers which, for all intents and purposes, are only slightly more advanced than a science lab Bunsen burner. This technology is reliable and it works, but it is expensive to operate
  • An energy audit systematically identifies and develops opportunities to help reduce energy use in an institutional or commercial facility and, as a result, decrease building operating costs. Focusing the audit is imperative for maintenance and engineering managers.
  • “Commercial kitchens are high energy users, consuming roughly 2.5 times more energy per square foot than any other commercial space, according to the US Environmental Protection Agency (EPA).  Of that, as little as 40% is used in the preparation and storage of food, says the UK’s Carbon Trust; much of the wasted energy is dispersed into the kitchen.
  • All commercial buildings are insulated; building codes make it mandatory to insulate up to  a certain level. Unfortunately, because most buildings are put up under strict guidance to budgets, they are usually put up with only the minimal amount of insulation
  • Develop performance measures for your PM process with an emphasis on measuring the amount of PM that is work completed compared to all other work. Total PM hours should be the highest percentage of all the department’s maintenance work. This goal might seem impossible, but over time, it is very achievable
  • “Preventative maintenance is all about planning, plain and simple. Every piece of equipment or machinery at your disposal or under your care should have a schedule of what type of maintenance it requires and when it requires that check-up.
  • “Failure modes are defined as “how something fails.” Let’s use a flat/membrane roof to show an example of what a failure mode is. On a flat/membrane roof, one failure mode may be “penetration of roof membrane,” and the causes of this failure mode could be many. Knowing the failure mode(s) of a specific maintainable item such as a membrane roof and its causes can be key to early detection of roof failure (not meeting the intent of the end user) so the repair can be made before it affects an operatio
  • “Catch small problems now before they become big ones. Addressing small details can add up to huge improvements in appearance and functionality. Ask your facilities services provider, janitorial company
  • You may schedule preventive maintenance based on meter readings on an equipment. However, equipment meters usually do not differentiate between work time and idle time
  • Greasing the rack and pinion of a beam saw, for instance, can cause grease and saw dust to solidify inside the gears over time, eventually preventing them from moving. If you’re unsure which tasks are beneficial to each piece of equipment, ask your equipment representative.”
  • Having spare parts and supplies around the time of a major preventive maintenance schedule is absolutely critical. Asset management software allows you to check the availability of the spare parts for dates when the work orders are due. This report can help you identify parts that are insufficient for the required work orders in the future. If you know which parts you are falling short on, you can order them in advance from suppliers rather than waiting till re-order limits are reached
  • “Appropriate repetition and reinforcement are necessary. The average person is bombarded with more than 300 messages while at work, and multiples of that outside of work, Finney says. Getting a message to land with an audience might take as many as 12 repetitions, in some cases, he says
  • Let’s get together: when you’re designing your facilities, design social spaces for your employees. These might be lunch or break rooms, games rooms, gyms, or even community gardens.
  • While other managers may work to manage clients or staff, your job is to manage facilities and all that occurs in them. Your corporation’s physical assets are just as important as your human resources, and you are the expert in this field. Whether it’s collating data or contributing to the organization’s bottom line, your input is a valuable part of corporate decision-making
  •  “Workplace inclusion has to be clearly defined before any initiatives can be pushed forward. One useful definition of an inclusive office is a workplace in which all staff are treated with respect and have equal access to resources and opportunities. Facility managers should build on this high-level description to create an idea of what concepts like equal access, diversity and fairness look like in their own facilities
  • Space costs money. Knowing that we are moving towards a working environment consisting of virtual or mobile workers, investing time in developing new workplace designs that can suit these new ways of working while increasing space utilization rates can result in impressive cost savings
  • Performing facility maintenance and engineering tasks is like sailing among icebergs. What technicians can’t see will sink them — or their facilities. Thermal imaging technology gives technicians the ability to see the unseen, making it easier to spot failing motors and electrical components,
  • This concept is broadly used to describe our attempt to formally identify in-house talent in many of our labor shops. We identify talent through a competitive selection process based on potential vs. skills and promote our selected personnel to the worker and helper level while training them to achieve appropriate full mechanic level with associated certifications/licenses
  • This directly leads to the client receiving a more fit-for-purpose solution and ultimately receiving greater value which grows a greater relationship.
  • In other words, there has to be a compelling reason based on our mission for why we would submit budgets for anything.” By presenting specific information on how and why you’ve chosen your budget numbers, you can help the C-suite see that your budget is well within reason
  • When you automate the work order process, you remove human error associated with it. Essentially, you’re taking the people out of the process and ensuring nothing gets missed or overlooked
  • “There are many different software options out there than can aid FMs in organizing and streamlining their everyday tasks. This ranges from software designed to help manage all maintenance activities to logging and tracking facility visitors for security purposes. 
  • uch smart sensors, operating costs are dramatically reduced, productivity is enhanced, and occupants’ comfort is improved.
  • “One of the most exciting features of Facilities Management software is the ability to manage heating and cooling remotely, or set a programmable thermostat to move set temperatures up or down throughout the day. Facilities planners love the ability to analyze and explore energy use from heating and cooling systems
  • “Maintenance and facilities administration systems must frequently abide by national and global regulatory requirements. All maintenance administrators face occasional random or audits inspections by regulatory authorities. Maintenance software enables you to prove regulatory conformity and decrease the amount of paperwork and preparation that is needed for an audit.
  • KPIs allude to opportunities and errors in your company. Paired with the Internet of Things (IoT) and energy management systems, KPIs can be used to highlight missed maintenance tasks, greater traffic area of your business or problems with machinery
  • “Closely monitoring energy and water use to reduce building-operating costs is another benefit. By allowing owners to monitor and analyze the performance of multiple systems—air-conditioning levels, lights on automatic dimmers, water usage
  • “A feature that’s gaining a lot of ground is using facial recognition technology to let people in and out of the building. It’s more secure than key fobs or cards, and unlike cards and fobs, you can’t forget your face at home. It’s like batting a triple, or killing three birds with one stone
  • You cannot do your job properly without the correct information. If you don’t have proper records on the state of your facilities, you can’t do your job as a facilities manager.
  • “A surprising number of facilities managers have no true system in place for managing their space.  More than a quarter of everyone interviewed – 28 percent –
  • . It may help significantly with compliance with various industry standards, such as HIPAA in the healthcare industry and Sarbanes-Oxley in the financial field. It can help to document best practices for avoiding accidents, or in the worst case scenario,
  • This method identifies how critical a piece of equipment or maintenance task is to your business and will ultimately show you where it should land in your prioritization process
  • Smartsheet is a spreadsheet that you share with your co-workers, but its features go far beyond Excel. This tool combines the traditional spreadsheet with project management tools, templates, and forms and allows you and your colleagues to access spreadsheets on mobile devices and work on them collaboratively
  • The business world is increasingly embracing a larger remote workforce. Offices are used as areas to collaborate, develop, and design new ideas. The day-to-day work can be, and often is, done from home
  • “Another possibility for cutting costs, say experts, is not just moving staff around, but moving work around also. This means carefully examining all outsourcing contracts to see if they can be scaled back and the work completed by in-house staff
  • “Verify assets from a minimum of two data points, such as the barcode and the item’s serial number.
  • After collecting data and developing a maintenance schedule for your assets, you need to plan for the long-term maintenance of your asset inventory
  • However good asset management and maintenance planning is, there comes a time when an asset reaches the end of its useful life and should be disposed of.
  • “If you’re trying to get a handle of your documents, the first thing you should do is an asset assessment. Detail the condition of all the main equipment and systems, and document those conditions
  • Strategic asset management integrates key relationships between planning and delivery activities.
  • Maximize your use of vertical cubic footage by placing seasonal products or those that move less frequently in harder-to-reach vertical storage areas
  •  
    the article highlights how companies can benefit from sustainable design and gives tips on preventive maintenance
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