unique in that it will be customised to meet the needs of modern travellers
and can be re-packaged for use in other resorts globally
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Article: Genting develops software for hospitality industry (507). | AccessMyLibrary - ... - 1 views
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that it will be customised to meet the needs of modern travellers and can be re-packaged for use in other resorts globally
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Its new subsidiary, Genting Information Enterprise Sdn Bhd, has developed the management system called the Genting hospitality property management system
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The system is considered unique in that it will be customised to meet the needs of modern travellers and can be re-packaged for use in other resorts globally and ultimately
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I found this article to be extremely interesting. It is from 1999, and is discussing the Genting hospitality management system. Having worked at hotels I know and understand the importance of having a property management system. The article states, "Genting is the first company to have developed a hospitality software in the country." The property management system can be incorporated into many different aspects of the hospitality industry: resorts, gaming, theme parks etc. Genting's managing director described the system explaining that that the software "customized to meet the needs of modern travelers". By using this PMS, hotels would be able to improve their customer service, meet the needs of modern travelers, and schedule maintenance more effectively. Not only will this PMS assist with better catering to the guests, but it will also provide a new source of revenue for Genting as they can sell the system worldwide. The article continues to discuss the amount of internet users being able to surpass the one million mark. It is difficult for me to remember a time when there was no internet as almost everything can be done online now. PMS play a very important role in the hospitality industry, especially when it comes to hotels. They assist with keeping track of how many guests are in the property, the names of the guests, their arrival and departure dates, special requests and much more. Genting paved the way for all the PMS in the industry today.
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The Hotel Modern New Orleans Selects Agilysys Solution Suite - 0 views
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The August Group NYC's selection of Agilysys Guest 360™ property management system and Agilysys InfoGenesis™ point of sales system for their Hotel Modern New Orleans was a service driven decision made with confidence. Although the systems premiered at another property the August Group NYC is excited to reveal these advancements at their newest property in the Warehouse-Arts district of New Orleans. The August Group NYC remained loyal to Agilysys because they trust the management information system representatives who performed their job functions of installation and support flawlessly in the previous property. The powerful, yet easy to use applications are designed to increase productivity and hence the ability to generate more business. Specifically, the unique service orientated architecture of Agilysys' PMS system includes a Guest Hub that records and stores a history of guest activity. The article does not specify whether the data is collected while staying at the hotel or dining in the restaurant but I can assume both sources would be valuable. By using data mining the Hotel Modern New Orleans can review the guest's history and make specific recommendations the next time they visit their property. I do however foresee possible user acceptance issues with these advanced technology systems and the environment it is housed. The Hotel Modern New Orleans prides itself on its historical location and precious antiques. How will guests who wish to experience 'Old World charm' receive this 'New World' technology? Will guests see the recommendations as thoughtful and helpful or scary and an invasion of privacy? Can technology be put in the same category as diversity?
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I had trouble posting this for some reason; I was not given the option to share with a group when creating my original bookmark-so here is my original highlight from the article. "The combined power of our Agilysys property management and point-of-sale systems will give The Hotel Modern New Orleans the tools it needs to operate at peak efficiency, deliver highly personalized guest service and realize a competitive advantage."
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The hotel Modern New Orleans utilized the Agilysys Guest 360 PMS and the Agilysys infoGenesis POS solution to smooth the operations and deliver personalized customer service. This PMS was built from the ground up to use service-oriented architecture. Its flexible platform was suitable for all sizes of hotel even multi-property operations. Combines powerful reporting and configuration capabilities in the back office, the Agilysy InfoGenesis POS system can manage any combination of dining, bar service and retail operations. Both of these POS and PMS will help the hotel to operate effectively meanwhile provide highly personalized service to the customers.
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Modernizing federal IT networks is something everyone should get behind - FederalNewsRa... - 0 views
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But while the MGT Act focuses primarily on the need to upgrade individual IT systems, agencies should start their modernization initiatives right at the network level.
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many of the network technologies that government agencies have used for years no longer cut it in today’s cloud-driven world
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Something that was built in the 1970s wasn’t designed to work in 2017, let alone withstand a modern cyber attack.
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These systems must be modernized for better efficiency and to be able to detect, defend and evolve against today’s cyber threats
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Big Data continues to grow, use of mobile technologies has become pervasive, and the Internet of Things (IoT) has gone from promise to reality
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Managers must investigate and consider deploying solutions that can provide insight into the network operations and applications wherever they may reside, both on- and off-premises
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Why upgrade? HVAC and PTAC maintenance | Hotel Management - 0 views
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We’ve definitely been more diligent in replacing the [climate controls] in our HVAC systems in order to be more efficient
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Large, modern commercial HVACs can automatically throttle down its power output as a room becomes comfortable, which saves a large amount of money on unnecessary power costs that you avoid with proper controls
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For smaller hotels that are unable to afford the large machinery of an HVAC, there is PTAC maintenance
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Dawes has recommendations for hotels that are actively replacing obsolete PTACs: purchased machines that use transcendental wheel technology over fan blades, which work to reduce noise
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There are state and local rebates available for upgrading to modern HVAC technology, and it is a good time to upgrade
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This article emphasizes the importance of HVAC for hotel properties. Hotels have to work diligently on replacing the climate controls in HVAC systems and to make sure HVAC systems work properly in order to be more efficient and provide hotel guests with comfortable environment, resulting in guests' overall satisfaction. Large and modern commercial HVACs can save a large amount of money on unnecessary power costs and constant maintenance with proper controls. However, there are many hotels that cannot afford the large machinery of an HVAC, so this article introduces PTAC, Packaged terminal air conditioner, which is a type of self-contained heating and air conditioning system, for small-sized hotel properties. Generally, PTAC generates negative sound and visual impact on a room. Randy Dawes, corporate director of facilities at Select Hotels, advices hotels with PTACs to use transcendental wheel technology over fan blades, which reduces noise. This article also urges hotels to upgrade or replace their old HVACs for state of the art HVACs now. Since there are state and local rebates available for upgrading to modern HVAC technology, it is a good time to do so.
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Modern information technologies in the hotel business: development trends and implement... - 0 views
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Today, the process of digitalization of the Russian economy has a significant impact on hospitality industry.
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Digitalization is becoming a major trend, which is evident in the distribution models of hotel services, and also actively comes to the sphere of automation of internal business processes
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digitalization of hotels also includes introduction of advanced solutions for analytics and security.
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Digital security systems can not only track the slightest disturbance of the public peace, but also provide additional information.
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At present day, it is too early to assess the effectiveness of some recent innovations, that are related mostly to the hotel's image and attract customers.
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The main trends in the use of modern technologies in hospitality industry in the conditions of digitalization of the economy are presented in figure 1.
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The main disadvantages of traditional technologies include the following: local server requires regular maintenance from the system administrator; access to database is restricted by local network facilities; connection speed is limited by the speed of a local provider and divided among all who are drawn to the sever database
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Artificial intelligence plays an equally important role in improving the efficiency of public catering enterprises.
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Use of artificial intelligence also allows to analyze the work of the restaurant, and to detect violations of rules by the staff via control of bills, number of the discount card uses, as well as the number of cancellations and deletions of checks.
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The issue of privacy that characterizes traditional tourism industry is also addressed through blockchain technology, minimizing exposure to sensitive data in the face of existing problems with cyber attacks and fraud in traditional financial services.
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if the concept of hospitality industry enterprise changes, it is possible to change the composition of paid licenses.
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Almost all companies in hospitality industry have started to think about using chatbots to solve specific business problems [9].
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One of the ways to get competitive advantages for accommodation facilities is to invest and use new technologies. In this regard, augmented reality is the most promising technology for the modern tourism industry. its development and application can increase the competitiveness of destinations.
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Augmented reality technologies can be used to stimulate travel purchases (the effect of being present in a hotel room, as well as demonstrating the environment and local services using a virtual reality headset). Also, virtual and augmented reality, including those with tactile sensations, can be implemented by digital concierges to issue recommendations to the client on various issues and types of recreation
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The API allows one hotel technology system to automatically (i.e., without the participation of hotel employees) interact with another technology system and gain access to its functionality.
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The result of the analysis of cash transactions is a regular analysis and detailing of violations, categorization of violations, development of measures to counter violations, training of personnel [13].
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With the help of speech Analytics tools, specialists can work with 100% of requests. To do this, all dialogues are translated into text and analyzed using a special system.
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Based on this analysis, you can develop a change program for existing procedures and processes and optimize self-service systems (personal account, website).
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The result of the introduction of innovative speech analytics technologies will be an increase in sales efficiency, an increase in loyalty and customer satisfaction, a reduction in service costs without loss of quality, and behavioral analytics.
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Currently, biometrics can already be used to identify and confirm the client's identity. Face scanning technologies when registering with the service.
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Analysts predict that the international market for biometric solutions for the hotel sector will grow exponentially in the coming years. Biometrics, as the most reliable and accurate authentication system, can provide real-time information about employees and their use of their working time.
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The result of using this technology is payment without wallets and Bank cards, increasing the speed of customer service, and a high level of security.
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In 2018, Amazon presented a special version of the voice assistant for hotels — Alexa for Hospitality, which is currently being tested in Marriott hotels.
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At the same time, the use of Echo speakers in hotels raises concerns about the privacy of personal data. Amazon claims that audio recordings of the guest's voice commands will be deleted every day, and the hotel administration will not have access to both request records and response records.
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IT outsourcing is the transfer to a third-party contractor (outsourcer) of all or part of the functions for servicing the organization's information needs. Currently, this technology is becoming increasingly common in the hospitality industry.
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The main point of switching to outsourcing is to optimize the company's costs while significantly improving the quality of services provided. The main criteria for outsourcing are the lack of competitive advantages and not the strategic position of this operation or function for the company
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The main problems of implementing information technologies in the hospitality and tourism industry include the high cost of these developments, the duration of staff training processes, and the adaptation of the built system of business processes of enterprises.
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Another problem with the introduction of information technology in the hotel business is the lack of relevance of regulatory documents and legal barriers to the introduction of innovations
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In addition, the introduction of modern information technologies in the hospitality industry is complicated by the level of technical and technological complexity of implementation projects.
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In the leading Russian hotels that are part of the global hotel chains, the work is fully automated, technological, and has its own computer and Internet services. Such hotels already have a successful experience in implementing modern information technologies.
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Digital marketing is becoming a key channel of communication between the hotel and the network. At the same time, only the implementation of continuous data collection, processing, analysis and aggregation tasks will allow the management of hospitality enterprises to achieve one of their main goals - to better understand their customers and interact with them.
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This article describes trends in technology in the hotel industry and the applications of them in the Russian economy. The article discusses what the trends in IT are and how they may apply to the hotel sector of the hospitality industry, providing real-world examples and hypothetical scenarios. The information in this article is insightful to the relationship between hospitality and information technology and provides a perspective on this relationship from the viewpoint of the Russian hotel economy specifically.
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Top 5 Trends In Modern Hotel PMS Technology - 0 views
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a recent study showed that in 2015 on average 4.9% of hotel revenue was allocated to the IT budget vs. 2.6% in 2014. Similarly, software accounted for 12% of hospitality IT spend but is forecast to grow at 7% pa from 2015-18, outstripping other segments and 22% of hotels earmarked migrating to the cloud as a top tech priority in 2015.
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Module 2 Article Summary After reading this article, I found that it was discussing the topic of how hotel PMS technology is on a rise and beginning to take a change. Many hoteliers are looking for innovative ways to operate their hotels while making sure they are getting the needs of customers and providing great service. With that being said, studies have shown how many hoteliers are turning to a cloud based computing system. There were main benefits that discuss the incorporation of using this system such as it being more efficient. They see reverting to this cloud based system as a money saver. This can get rid of many things that are associated with traditional hotel PMS systems such as hardware costs and so forth. Using the cloud based systems, hoteliers are able to be more flexible and mobile. Utilizing the cloud allow for them to access and use the data whenever and wherever. Also, by using the cloud, hoteliers are still able to engage with guests. A lot of guest may have personal and special preferences while staying at a hotel. Having this information stored in the cloud can allow hoteliers to effectively accommodate their guests based on a guests experiences and habits. This form of technology is "easy to use and intuitive at the end user level." It won't take much to train employees on this type of technology and they'll have accessible information readily available for them to use at their fingertips. Overall, converting over to using a cloud based PMS hotel system is cost efficient, extremely manageable, and be able to allow hoteliers to interact with guest on a real time basis.
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Older hotels have been reluctant to make the change to the new PMS's coming out on the market. They have been stuck in time with their outdated systems. However in the past few years more and more have been making the switch. The 5 trends of new PMS's are the cloud, mobility, guest engagement, endless integration and new sleek designs. Hoteliers are needing to make the change if they want to stay with the ever changing technology.
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Hospitality executives sometimes are reluctant to switch to more modern PMS, sometimes because being old timers or being afraid of moving onto something else. The reality of the situation is that cloud businesses revenues are going up because year by year more and more hospitality industries are moving to all of the benefits of being a cloud based company. "cloud, mobility, guest engagement, endless integration and sleek design" are the top 5 trends in hospitality PMS.
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Your Hotel Operations Will Fail Without Tech - 0 views
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Running a hotel is no easy task and hotel operations are insanely complex. Between managing rates and reservations on dozens of channels, keeping your teams in sync across multiple shifts, assigning rooms across various room types, and, most importantly, ensuring that guests are happy, there are a lot of opportunities for things to go wrong
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With a property management system in place, the front desk agent can find the guest’s booking in just a few clicks and immediately see the guest’s history, preferences, and reservation details. From there, the agent can check the guest in or out, move them to a new room, extend their stay, change their payment method, and more in seconds.
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A modern cloud based property management system like Jonas Chorum sits at the center of reservations processes and acts as your property's single source of truth with regards to inventory management.
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Without a modern PMS you risk poor connections with key systems. A bad connection with your channel manager could lead to overbooking and a weak connection with your RMS means that you are likely losing revenue from inaccurate pricing.
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A modern cloud based PMS like Jonas Chorum also helps your team collaborate on reservations. Your call center agents can quickly access and manage current bookings. Your sales team can check to see which inventory is available and can be promised to new groups. Your front desk agents use the PMS to create last minute walk in bookings.
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A good property management system not only makes basic hotel operations more efficient for your front desk team, but it also allows the check-in process to be a positive part of the guest experience.
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With the right hotel technology, you can make every department more efficient, streamline your basic hotel operations, delight guests, keep your property in tip-top shape, and even increase your RevPAR. Without it, your hotel could suffer from overworked staff, dissatisfied guests, and even physical damage.
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Financial software can not only keep your finance department sane, but also help you uncover trends that can prevent your hotel from losing money.
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Good finance technology can save your accounting team from a mountain of work by automating payroll, creating invoice templates, and even compiling reports on the hotel’s financial activities.
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Revenue management software does the heavy lifting for you by analyzing market trends to recommend the best rates for your hotel, which prevents you from leaving money on the table.
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The engineering team needs help from other departments (especially room attendants and front desk agents) and from technology to receive, action, and track service requests.
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Engineering software allows hotel staff to submit service orders that can be actioned by the maintenance team, ensuring that nothing gets overlooked or forgotten. The engineering team can even access these systems from their smartphones, so if an urgent service request comes up, someone can handle it immediately.
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Top 5 Trends In Modern Hotel PMS Technology - 0 views
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a recent study showed that in 2015 on average 4.9% of hotel revenue was allocated to the IT budget vs. 2.6% in 2014. Similarly, software accounted for 12% of hospitality IT spend but is forecast to grow at 7% pa from 2015-18, outstripping other segments and 22% of hotels earmarked migrating to the cloud as a top tech priority in 2015.
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cloud-based PMS also offers immediate advantages like remote login allowing for anytime, real time access, distribution management, automated tasks, multi property management, mobile guest journey, and real-time data analytics, to name just to name a few.
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“True mobility is the key to enabling your employees to deliver the ultimate in guest service at every touch point. Mobility empowers staff to build relationships with guests beyond the essential meet and greet upon arrival or wave goodbye when guests depart.”
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One of the biggest strengths of a cloud-based hotel management system is that it can be easily connected to other software applications, even if these applications don’t share the same provider.
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Ultra-Orthodox Jews rent Mets stadium for huge meeting on Internet dangers - The Washin... - 0 views
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By Associated Press, Published: May 18 AP NEW YORK — Ultra-Orthodox Jews who believe that the Internet threatens their way of life have rented the New York Mets’ stadium for an unprecedented gathering on how to use modern technology in a religiously appropriate way.
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“It’s going to be inspiration and education about using technology responsibly in accordance with Jewish values,” said Eytan Kobre, a lawyer who is the spokesman for the event’s organizers.
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The rally is being organized by a rabbinical group called Ichud Hakehillos Letohar Hamachane, which means Union of Communities for the Purity of the Camp. Published reports have put the cost at $1.5 million.
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Women will not be permitted at either stadium but the rally will be broadcast live to audiences of women in schools and event halls in ultra-Orthodox neighborhoods. Kobre said live hookups are also being arranged elsewhere in the U.S. and internationally.
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Heilman said many ultra-Orthodox Jews use the Internet for online trading or to run businesses from their homes.
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But the “seemingly innocuous device of a telephone or a computer” provides an opening to the outside world that the ultra-Orthodox have long shunned, Heilman said.
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“The problem of course is that they can’t keep it out because the Internet has become ubiquitous and also important for them,” he said.
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Top ten technology gadgets for the modern cruise ship | Tnooz - 0 views
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Unlike many articles here, this article focuses on modern technology for cruise ships. What it talks about is top ten cabin technologies which will enable cruise liners to increase guests' experience and its profits. Among the top ten, there are some remarkable technologies. First of all, biometrics will play an important role onboard because it will enable both cruise liners and guests to save great time with facial recognition, touchless palm and iris scanning. Guests will no longer have to wait in line to get into/out of the cruise ship. Second, RFID, Radio Frequency Identification, will be another key technology. This is also beneficial to both sides, guests and cruise operators. With RFID wristband or ankleband, guests do not have to bring their key cards and wallets while doing activities. Also, in-cabin sensors could detect whether guests are present, helping room stewards figure out when they need to clean the cabin, and conserving energy. The last notable cabin technology is cell phone. With wireless-enabled cell phone, guests will soon be able to open the cabin door, make a reservation for restaurants and other facilities such as spa, massage, and shore excursion. As cabin technology has greatly advanced, guests would rather spend their time in the cabin than going out to the decks and public spaces such as casino, bars, stores, ets., with their wallets. This is definitely not good news for cruise operators, but all of these great technologies make guests' experience onboard better and easier, increasing in guests repatronage and revenues.
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HFTP's Guestroom20X features technologies from VingCard Elsafe and Axxess Industries, a... - 0 views
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Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience.
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While they are at the door, guests will find Axxess Industries’ IP Video Intercom. It replaces the more commonly used peephole
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Shea said security technology has been a long-time development, but not implemented in hospitality – until now.
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Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them.
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HFTP calls the developments showcased in the Guestroom 20X , “game-changing for the hospitality industry, opening a new avenue for delivering personal guest services efficiently and with ease.”
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A final security enhancement to the guest room is Ovation Networks’ EcoManaged, an energy management system. With Wi-Fi monitoring, the system measures and detects CO2 in the room and adjusts the room temperature as necessary.
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Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. As the organization Hospitality Financial and Technology Professionals (HFTP) prepared the 2012 guestroom exhibit Guestroom 20X for last week's HITEC tradeshow, the group sought new ways to make the room more modern, efficient and self-serviced.
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As we can see technology is rapidly making its way into our field. This article explains how technology implemented in the guest rooms allow the guest to have a more personalized experience and feel that there belongings are also secure in the hotel. "The key thing is to provide something that's valuable to the person that uses it, the person that administers it and the person that supplies it," said Shea, whose firm's technology is one of many showcased in the futuristic room. This is very true considering that technology is not cheap and a lot of money has to be put into this new technological wave, but the consumers seem to be paying the money. Overall, technology is changing our industry and our companies either have to embrace it, or be left behind.
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According to this article, hotels are coming up with new and more secure ways to make guests feel safe and comfortable. This can be extremely important for women traveling alone, or people with children. This article describes several new security features that can be added to hotel rooms that serves guests efficiently and with ease. The first new technology device is a Mobile Key Solution. Guests will be able to receive their room number and room key via their mobile phone or computer allowing them to bypass the front desk altogether. Also, at the door, it is equipped with IP Video Intercom that can replace the peephole. This intercom can routed to any device in the room and it can be accessed using mobile phones. Also inside the room is a high-tech safe that features four unique solution for providing extra security. Other security features are sound recognition smoke alarms and CO2 detectors. Right now, technology companies are ready to install new products, but there is question as to whether hotels are buying the technology. It is my opinion that as technology continues to advance, security will have to advance as well. Security for guests information, and personal safety will have to increase. More advanced room key technology is definitely a priority. There are too many issues with room keys and this can be a giant security issue. It is my opinion that we will start to see new security technology entering hotels in the near future.
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High-tech security products and hotel rooms can enhance the guest experience. The article introduced some new technology related to the hotel room security, including the door's Mobile Key Solution lock, RFID and mobile-friendly NFC technology, Axxess Industries' IP Video Intercom instead of the peephole. What's more, with IP connectivity, guests can answer the intercom using their mobile phones, also the new generation safe with RFID contactless, electronic lock. The most inspired tech is the Ovation Networks' Eco-Managed, an energy management system. With Wi-Fi monitoring, the system measures and detects CO2 in the room and adjusts the room temperature as necessary. With all these new technology integrations, guests security can be more insured and personalized, and provide hotel customer quite new experience.
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New technologies poised to change guest experience. Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience, they are making the room more modern, efficient and self-serviced. As we can see, the future of hotel technology is unclear, but moving forward requires a certain factor. In a hotel room, first and foremost, the guests will be able to open the door's wireless software, in this way, they will securely receive their room number and room key and makes it easy for them to check-in or check-out. In addition, guests may answer the intercom using their mobile phones. And they will feel more safe with the electronic lock to provide anti-cloning technology. Finally, guests will notice the SafeAwake Smoke Alarm Aid, it will alert guests when a smoke detector is activated which will give guests much more safe. Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them. The technology is changing, the customers are embracing.
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Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. As the organization Hospitality Financial and Technology Professionals (HFTP) prepared the 2012 guestroom exhibit Guestroom 20X for last week's HITEC tradeshow, the group sought new ways to make the room more modern, efficient and self-serviced.
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This article covered information on the projected security of the future in hospitality. The Hospitality Financial and Technology Professionals (HFTP) were working on developments that they planned to showcase in the HITEC tradeshow last year. These developments, collectively recognized as the Guestroom 20x, were expected to make hotel rooms more efficient and modern. These developments included obtaining rooms and keys without front desk interaction, video intercoms to replace peepholes, reinforced room safes, and a smoke alarm aid to properly alert guests in case of fire. There were also talks of an energy management system in the rooms included. The developments seem to be a start towards a changing way of hospitality. I believe that these developments are great options for hotels in the future. Of course, there are always risks that must be recognized. These risks could even be the downfall of the developments. Technology's ability to fail or malfunction is too constant at this time. System glitches, hacking possibilities and power outages could inconvenience these developments as well as inconvenience the guests at the hotel that use them. My main concerns lie with the option to obtain rooms and keys through PCs and mobile phones, the smoke alarm aid and the energy management. One technological failure could cause any of these to cease operating, which means that guests could be locked out of their rooms, in danger if there is actually a fire (or inconvenienced because of a malfunctioning alarm), or inconvenienced because of a nonworking room temperature gauge. These issues could lead to many problems for the hotel that hosts these developments. So, the companies should analyze these issues before installing these developments.
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Restaurant Menu Software 'eMenu' Ready to Wave Goodbye to Traditional Paper Menus | Res... - 0 views
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Most of people believe that it is a trendwhich e-menu will replace traditional menus. E-menu has lots of advancedfeatures to provide a great dining experience such as the system is a simple,easy to use, modern digital touch screen computer or iPad with the restaurant'smenu on it. Also, with this modernized restaurant menu system, a customer'swaiting time will be minimized and waiter efficiency will increase. What'smore, e-menu is a full entertainment system which offers a wide range of games,chat and Facebook. Specially, the restaurant revenue willbe increase at least 10 % by using e-menu according to the latest studies. This digital restaurant menuwill completely replace the traditional paper menus soon based on its advancedfeatures. Restaurants using the e-menusystem have experienced an increase in customer satisfaction and loyalty,customer spending which is extremely important for a restaurant's operation ina long run.
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Three Hot Hardware Trends for the Hospitality Industry - Hospitality & Catering News - 3 views
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ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
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ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
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ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
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As the hospitality industry has arguably always been more service focused than retail, these developments should be of great interest to the operators of restaurants, bars, pubs, hotels and so on.
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Hardware has a key role to play in boosting service in the hospitality industry. Here are three emerging trends in hospitality EPOS hardware that do just that.
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Some restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to place an order directly. Kiosks could play a similar role in hotel rooms, allowing guests to order room service or else offering a ‘smart concierge’ facility.
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Making full use of wireless broadband, this is what Mobile EPOS, or M-POS, solutions like the AURES SWING and iRuggy offer.
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ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
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What if everything could be done on a single device, at the table, there and then – orders taken, input into the EPOS system, forwarded to the kitchen and processed for payment?
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Traditionally, scanners have not been a necessary part of the hospitality EPOS arsenal because there has not been a need to scan barcodes or similar when making sales.
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But there are many more possible uses for kiosks across the hospitality industry. In restaurants, for example, kiosks could replace the maitre d’hotel or dining room manager when they check availability and making reservations when guests arrive, allowing diners instead to choose tables and dining times themselves
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The influx of millennial travelers has created the need for the ability to be able to customize any and everything possible. Self service kiosks, as well as technological improvements, have reshaped the nature of the hotel experience forever. Hospitality meets them halfway via a host of self-service solutions that are up to the task. Being able to create new options for your guests does not instantly mean abandoning the old. It is important for guests to have the options they need to choose your business regardless of the methods of communication at their disposal.
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This article highlights three hardware trends that is shaping the modern hospitality industry globally by focusing on the advances experienced in POS technology. The writer emphasizes that since the hospitality industry has been more focused on services than on retail, restaurant, bars, hotel and pub owners should pay keen interest on the technological developments. This technology is beneficial to the hospitality industry, as it will help the operators improve on customer experience. Hardware plays a critical role in improving the services offered in the hospitality industry. The three emerging trends in hospitality mentioned in the article relate to the trends in EPOS hardware in the industry. The first trend mentioned in the article is mobile EPOS (M-POS), which helps in taking orders, inputting them into the EPOS system, have the order forwarded to the kitchen and processing for the order payment by using wireless broadband. The second trend is kiosks that are self-service points in the hospitality industry. Kiosks have several uses like checking availability, making reservations when the patrons arrive in restaurants and allowing guests to order room service in hotel rooms. The last trend is the use of scanners, which is modern EPOS software for setting up a loyalty scheme for businesses. Scanners have not been a necessary part of the hospitality EPOS but their demand has grown due to the increase in popularity for loyalty schemes among businesses.
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This article talks about the three hardware systems that are trending now in the hospitality industry. The Mobile EPOS, Kioks, and Scanners are all meant to make the job of the company run smoother and more efficiently. The EPOS makes it easier to get everything done in one place, for example placing an order, paying and receiving a receipt. Kiosks allow customers to place their own order and have the food delivered to them. Lastly, scanners are a great help when it come tp updating records.
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Retail operators are now understanding that point of sale systems can also be used to not only assist in processing the final phase of the checkout but also throughout the entire process to increase the service aspect. The advancement in POS technology is the driving force behind this initiative. Operators of restaurants, bars, pubs, hotels, etc., are using POS technology to improve the customer service experience. The main focus of this is placed on modern specialised EPOS software and hardware systems and how they can help to integrate operations across an entire business. There are three emerging trends in hospitality EPOS hardware that are used to run the software. They are mobile Epos (M-Pos), Kiosks and Scanners. Mobile EPOS (M-POS) use single devices at the table to take orders, input into the EPOS system, forwarded to the kitchen and process the order for payment. Kiosks, on the other hand are self-service points that allow users to process orders and payments separate from collection they can also allow users to check availability and making reservations, allowing them to perform tasks like choosing tables and dining times themselves. Kiosks could play a similar role in hotel rooms, allowing guests to order room service or offering a smart concierge option. The final hardware option mentioned was the use of scanners. Scanners are used in conjunction with the loyalty schemes which are growing in popularity as a way to incentivise repeat business and for updating records.
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The Hidden Benefits of Restaurant POS Software | QSR magazine - 0 views
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The retail and restaurant industries run on many systems, but the one thing that ensures a smooth and efficient operation for them will always be the POS system they have in place.
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the point-of-sale system makes critical aspects of the business such as sales, payments, and inventory more streamlined
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More detailed and accurate reportsThe importance of reports to any business—or organization for that matter—can never be stressed enough. Ideally, all business decisions are based on the information contained in reports, and that’s why it’s absolutely essential that they contain nothing but detailed and accurate data.
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Today’s POS systems make use of a Cloud-based system to store and integrate information, which can be easily accessed by businesses for data that will allow the generation of incredibly detailed sales and inventory reports, among other things
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Even if the POS system you’re running is the most basic available, it’s likely capable of performing timekeeping tasks as well hooking up with the payroll system of the company.
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With one or two fewer tasks to perform, your employees will have more time attending to other urgent duties, like providing top-notch customer service.
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Personalized customer experienceWhen you’re running a POS system for your business, keep in mind that it has a customer database that contains information that can help you make the customer experience more personalized.
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With just a few clicks, you can get your hands on a treasure trove of information that will allow you to track customer behavior, their order history, and personal details, among other things.
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You can also have it create reward programs, which not only influence people to make buying decisions but also foster loyalty to your brand. Such programs make your customers feel that they’re important to you,
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With a POS system, there is no more need for businesses to spend money on separate peripherals that will help with the processing of purchase.
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Most important of all, credit and debit card payments processed via POS are proving to be faster, safer, and more secure.
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There seems to be no end to the benefits that your retail store or restaurant can get from POS software. As POS systems stand today, they are practically capable of doing just about anything for your business, and automatically at that.
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With a more modern, more dependable POS system in place, reaching your business goals will immediately become easier.
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Point of sale systems have helped restaurants, hotels, etc in a major way. There are several benefits to the modernized POS software. POS systems offer more detailed and accurate reports for businesses. Businesses are able to use Cloud-bases systems to store information. This information can then be used to generate detailed sales and inventory reports. They also offer a benefit when it comes to labor and human resources. POS systems help takeaway a few tasks that employees used to have to do. THis helps improve customer service. POS systems also offer a more personalized customer experience and more secure and convenient card and mobile transactions.
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Hotel Security: Locking Systems | Hotel Industry Magazine - 0 views
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Historically, hotel users travelled with less high value transportable goods. However, in today’s world this is no longer the case. Most clients now travel with laptops, mobile phones, iPads and so on. This obviously appeals to the less law abiding members of society and today’s conscientious hoteliers are addressing this threat with increased traceability and security.
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Mechanical keys are no longer an acceptable security measure in the Hotel sphere. They are easily lost and readily duplicated. A lost Key will necessitate the changing of the entire Lock at the guest room if security is to be maintained. Modern RFiD card systems negate the need for concern in this area, a lost card can simply be deactivated and rendered useless to a potential intruder, when combined with the audit trail of events at the lock this inspires guest confidence.
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RFiD locking systems are becoming the technology of choice in today’s market. As there is no physical contact between the card and the lock there is no need for open channels for card insertion or interference from external sources. The cards themselves have no magnetic strip or microchip on the surface of the card and the limited information on the card is securely encrypted (No personal information is contained on the card at all).
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Today’s biometric locks are reliable, cost effective and aesthetically pleasing. I think it is only a question of time before we see the emergence of cost effective systems based at reception that will read the clients print and update the room lock remotely.
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Security requirements in hotels will inevitably become more of a deciding factor for consumers when booking rooms. As consumers become more aware of the technology hoteliers with a blasé attitude to security will inevitably see their occupancy rates suffer.
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Nowadays, people are traveling with more valuables than they used to years ago. As a result, "hotel security measures are now paramount for hoteliers, and selecting the right type of locking system for the property can be a minefield for owners". Mechanical keys and poorly maintained electronic door locks do not offer guests a sense of security. Modern RFiD card systems are becoming the popular technological choice for hoteliers. Biometric locks, which read a fingerprint or face, are reliable and cost-effective, as well. However, they are more of an ideal security solution for offices, back-of-house, or wine stores. Not only are the RFID locks harder to hack, they are cost-effective as well. The lack of physical contact between the card and the lock makes open channels for card insertion unnecessary. The cards do not have a magnetic strip or contain microchips. The card itself only has encrypted non-personal information associated with it. In addition, since there is no contact between the card and lock, "there is no requirement for read head cleaning or replacement of read heads due to wear". As a result, the amount of faulty cards is minimized and guest satisfaction increases.
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As this article mentioned, more and more people pay attention on the issue of hotel security because of the development of modern technology. People began to worry about their safety. For the locking system, we use RFID card systems to ensure the safety. Even though it is lost, we can deactivate it at soon. It also reduce the burden of employees in Front Desk. At the same time, we should observe surrounding environment and learn to protect ourselves. In my opinion, the updating of this locking system is a very good idea to save cost and more efficiently.
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This article answers questions that summarize the change in hotel security. The article explains why hotels have taken a new route in locks for the guests, stating that the needs of a secure stay has grown with the changes in the value of goods that each customer brings. The article concludes with a brief description of how hotel security will evolve over the next 5-10 years. overall i think this is a good article that explains some of the questions that many people have.
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Clock PMS: Cloud based hotel property management system - 0 views
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Property Management System is an indispensable part of the modern hotel. A good property management system can improve the management level of the hotel, so the hotel's daily management more convenient. The powerful computers and modern management thinking combine to create a smart hotel. Emphasis on modern management, attention attentive service is the purpose of the hotel work. To improve the economic benefits of the hotel, the management level, ensure maximum value for money. Take the Clock PMS as an example. It is a cloud-based hotel PMS with guest-self service portal. Clock PMS could let customers use their smartphones and tablets to check your synchronized real time availability, book a room or a room type. In a word, PMS is very important for the hotel.
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shared by kpony001 on 02 Mar 19
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Hilton launches meetings-focused Signia brand | Hotel Management - 0 views
www.hotelmanagement.net/...-meetings-focused-signia-brand
hotel management business hospitality tech
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[They wanted] the type of technologies that will help them run their meetings much more efficiently and make it better [and] more customizable for their meeting attendees.”
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While luxury hotels may be popular for some events, all of the details and fixtures that separate an upper-upscale hotel from a five-star property can push the price point out of reach.
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With that input in mind, HIlton decided a new brand was necessary to capture the shifting market.
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The Hilton team talked with owners and developers of meeting-focused hotels for several years to get a handle on the brand.
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an upgraded culinary experience—“not only in the banquet and catering spaces, but in the restaurants and the grab-and-goes and the destination bars,”
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Over the years, the team talked to existing customers, members of its Honors loyalty program and even travelers who aren't part of the program, asking what it would take to get them into the ecosystem.
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The more customers we talked to, the more they say that they think a premium meetings and events product would really be something that would resonate for them.”
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Looking ahead, the team sees international potential for Signia Hilton, particularly in Asian countries that are looking to host large-scale events in upscale spaces
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Most Signia Hilton properties, he added, will probably be new-build, and the team will work with both existing partners and new developers alike as each opportunity comes along.
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At a recent even at NYC, the CEO of Hilton, Christopher Nassetta, announced that the Hilton team is developing meeting focused hotels as a means to get the upper hand on event management. These hotels are being built with events such as conventions and business meetings in mind while constructing a five-star property. Thus, a new brand, Signia, was created as a means to improve upon flexibility in its architecture, as well as more daylight, modern design, and more spacious volume, as well as an upgraded culinary experience, and technologies that help run meetings more efficiently, likely updates in their event management system. This premium quality is something that has been constantly asked by them from customers. In the future they are planning to stretch out internationally.
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5 benefits of modern accounting system for your hotel business - WhaTech - 2 views
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As a hotelier, you need to adopt new technologies to effectively streamline this aspect of your business.
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Information such as how your room is priced compared to competitors, or the current month’s profit as compared to the previous month gives deep insights.
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Budgets Compare profits (between current and past periods) Prepare financial statements, balance sheets Cash flow statements Payroll management Business planning and much more
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5. Speed and efficiency:
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2. Access from anywhere:
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1. Automation and Accuracy: A hotel accounting system makes it easy for you to generate invoices, account statements, produce payslips, and much more.
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Tech-savvy hoteliers have adopted cloud-based property management systems (PMS) to perform a host of tasks including accounting.
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Accounting within a hotel is very important because it helps to generate reports to determine the cash flow within a hotel. The article that I choose summarizes the changes that have occured that have affected the way accounting is done within a hotel. It touches briefly of how old school vs new school accounting is done. The way accounting was done a few years back was by being done manually with spreadsheets and needed more time to create invoices. As far as the new way accounting is done, there are accounting softwares that allow us to track real time numbers within seconds to determine budgets, statements and other reports. The idea of using the software is to create a more accurate and faster routine to have data represented correctly. It also mentions the integration of PMS and the hotel accounting management software to work together to make it easier for hotels to use. After reading the article, the idea of having these softwares put into place to make it "easier", also comes with the fear of having this technology backfire. With so many benefits being mentioned throughout the article, we would also have to analyze the negatives being hacking, malfunctions and other issues within having technology. Within a hotel, accountants have a lot of individual and group accounts that requires personal information and also deadlines. The use of accounting systems would help to facilitate the amount of data that is being processed and also ensure that its accurate to prevent any mistakes.
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A brief history of point-of-sale (POS) | Vend POS System - 0 views
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So in 1879, Ritty invented the “Incorruptible Cashier,” a device that registered transactions made at his business
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In the 1970s, innovation helped traditional cash registers evolve into computerized point of sale systems. It was also during these years that devices such as credit card terminals and touchscreen displays were introduced.
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n 2014 a majority of UK retailers (53%) rated mPOS as the most important in-store technology for consumers. mPOS systems are also gaining market share.
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lunky registers and bulky computers are being replaced by sleek tablets and phones. These devices not only look good and save space, but they also help retailers improve the shopping experience.
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In 1906, inventor Charles F. Kettering, who worked for NCR, developed the first cash register powered by an electric motor. The device made it faster and easier for cashiers to ring up sales and keep tabs on transactions.
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A traditional register can cost up to $4,000 compared to an iPad POS, which costs around $1,500 including accessories.
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Cloud apps will enable retailers to better manage their sales, inventory, and customers across several stores and channels
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“Managing a single product catalog means we’ve eliminated our problem of double entry into multiple platforms. Perfect inventory syncing saves many hours of cutting, pasting, and stock updating.”
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While cash and credit cards likely won’t go away any time soon, we can expect consumers to adopt more payment options in the future. The rise of mobile payments and the EMV mandate in the United States will drive retailers to upgrade to more modern POS and payment systems.
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This article describes the introduction of the cash register to the retail world after discovering a need to improve security of his cash transactions. Over the years, this evolved into our modern-day POS systems. Cash registers became more successful as technology improved. This meant anything from adding touch screens , to introducing sophisticated mobile technology. These advances benefit both the business and the consumer. Businesses are find affordable POS options at a fraction of the cost from decades ago, and customers are given convenient options for mobile ordering or self-service.