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This article looks at 5 ways that hospitality has changed to survive. It looks at 5 examples of how businesses have pivoted their services to provide safe ways for people to connect, eat, and be entertained by taking conferences online, forging digital connections, taking takeaway seriously, leveraging live-streaming, and self-isolation stations.

The article lists the varies new technology that are becoming more and more of the norm in modern hotels. The first and most important is WIFI. Ten years ago every hotel you went would make you pay for WIFI nowadays guests look for hotels that offer free wifi. Conference facilities are a big thing in larger hotels but they need to be digital. Everyone has a mobile device so making as much as possible available on a guests mobile phone will go a long way. Entertain and clod services are all new technologies being used in hotels as well. Of course social media is a huge part of our day to day world.

This article talks about how technology is affecting the hospitality industry. There have been several small technological advances in the industry. Recently, advances have been skyrocketing, especially in the hotel sector. Hotels have been updating their technology year after year striving to stay relevant. Businesses are looking for Digital conference facilities for their conferences/meetings. Where skype and zoom calls can be conducted in a business fashion. There are also hotels that are looking to put in finger scanning devices for room access and infrared scanners for staff members to monitor room activity. This article has several other fantastic advances in technology that could be used in the hospitality industry as a whole.

Technology evolves everyday it keeps getting better and making lives even easier. Guests are attracted to hotels who have the latest technology. This week I saw in social media a friend of mine is currently in Las Vegas and her room had an Echo Dot and she was asking Alexa to turn off the lights and close the shades. That got my attention and is proving the point on how the Hospitality industry has to be at the very top of the latest technology trends.

This article addresses the French reparability index which is a relatively new implementation that started in January of 2021, It requires that reparability scores are posted on some major tech products in France in hopes of slowing down planned obsolescence and eliminating tech waste. France is the first country to implement such as mandate and it bringing to light the notion of planned obsolescence to the general public. This article shares some of the major tech brands scores and how they are fairing against their competition.

The article discusses the future of biometrics in the hospitality and travel industry. It predicts that biometrics will soon cause the physical passports to disappear. As well as how hotels and casinos are moving towards a cashless and app only business.

Robots became very relevant and significant with the rise of Covid-19. There was an increased demand outside of the hospital sector and in industries such as hospitality. While many are "germ-zapping Roombas" others offer things like concierge services. Covid-19 made "cleanliness a luxury". However, the cost has always been a factor and can be "upwards of $125,000" for one disinfecting robot. The market is looking to grow by more than "$5.5 billion by 2027 for UV disinfecting robots" alone. While some countries like Japan have used Robots for a while, it hasn't always been successful, but it is now becoming a norm in the industry to obtain them for service. Some makers say that robots are meant to "work beside people rather than replace them." Some researchers say that large cities like Vegas are at risk of jobs being automated at more than 60% in the Hospitality sector. This could wreak havoc on employment and harm those that are most vulnerable those living in poverty or just above and women of color. Those in official positions with the government do not take the threat of automation as seriously as they should when it comes to sectors that rely heavily on employing many people but are turning toward automation. I definitely viewed an uptick in the use of a variety of technologies to he;p clean and sanitize buildings. While I never came across a robot, I know that there was an emphasis on various low-tech devices to help clean. I think while there are certainly positive outcomes of using robots in service-oriented positions within the hospitality sector, I dare say we should be concerned if we start using them more than people. And while the Pandemic certainly helped push us towards accepting technology in day-to-day and in work, it shouldn't be the end all. I would like to further read as to why Henna Na Hotel in Japan had such a disappointing result from their all-robot hotel. I think it could shed some light on the do's and don'ts of robot usage.

I really enjoyed reading this article. It gave lots of insight for the future of AI. I actually came across a website called chai.ml which is an online chatbot. You can talk to literally any kind of chatbot. From ones that make itineraries for you for wherever you go, to ones who want to experience a breakup situation. Its pretty neat but also really weird. I can for-see jobs being lost after playing around with that website.

Poker and casino type events are a great target for crime. As the need to secure not only the safety of guests grow, but the protection of a venue and its assets, venues like the Merit Royal Hotel and Casino are constantly upping their game to ensure venue and life safety.

This article focused on cybersecurity in hotel casinos. They mention how casinos seem to be a target for a lot of cyber attackers because they tend to not invest as they should on protecting themselves. Casinos hold a TON of financial data; customer info., bank info., and credit card info. I enjoyed the article because they even went as far as giving a few casinos a "security score" in how well/bad they are in staying secure.

The article discusses 5 potential use cases of artificial intelligence with a focus on travel and hospitality. The first example is of driverless vehicles and airplanes and the second speaks of AI receptionists and robot concierges. Other examples include AI-powered travel agents that use deep learning and create customized holiday packages for guests in the future. Biometric recognition as a replacement for passports has also been discussed along with using AI for green tourism. In general, the article highlights the role of AI technologies in improving travel efficiency and sustainability while acknowledging that there are pitfalls and that these technologies still require years of development.

Highlights: -Reach Market Segments Globally -The GDS can help hotel managers uncover new market segments to promote their products. -More revenue -Growth opportunities -more agents are realizing that this is the best way to easily connect with hotel properties from around the world. -Instant updates -The agents have access to live rates and availability, and they can easily book rooms for their clients. -Grow The Lucrative Corporate Segment -GDS is an important mix of larger properties' distribution channels. -Saves time and will lead to greater exposure

This article talks about the advantages of hospitality companies involving in Global Distribution Systems (GDS). One of the obvious advantages is that the GDS will be able to help hospitality companies reach their market segments globally, which will lead to more revenue and growth opportunities. The GDS also gives travel agents instant updates, as they will have access to live rates and availabilities. As so, it will increase satisfaction of their clients. Furthermore, the GDS will help travel agencies and travelers save time, as the GDS tends to "bundle everything together." The GDS will likely be more useful for non-seasonal travelers, as booking everything a la carte might be a hassle for them.

The major hotel chains are influencing legislation and also now requiring employee safety devices (ESDs) to make the workplace safer for employees (i.e. room service attendants or housekeepers) who find themselves alone in guest rooms with ill-intentioned guests. ESDs can also be appropriate for large resorts with beach personnel, activities personnel, or other positions that find themselves in enclosed, or remote areas with less security. Not every hotel has a security department that can constantly monitor cameras and ESDs. Will these devices present more strain on hotel wireless networks? That depends. Hoteliers need to consider whether these devices will be provided by or monitored through their keylock vendor, through their guest room entertainment vendor, or through a wireless provider. Could there be a benefit to an ESD interface with the PMS? I'm not finding an obvious answer. Hotels, varying in room count, are providing ESDs that range from whistles to wireless to BLE or RFID enabled. Hotel owners and management companies have the responsibility to research the most appropriate solution for their hotel without undermining the safety and privacy of their employees and their hotel networks.

The company Coco uses robots to deliver food to customers. In the world we live in today food delivery is bigger than ever. Coco uses robot delivery rather than using humans driving cars. This is a relatively new technology and is something that has just recently been adopted by restaurants in Austin, TX.

This article helped me gain a better undestanding of proximity marketing and beacons. Beacons emit radio signals to connect with nearby consumers' mobile devices. This article discusses some of the pros and cons to proximity marketing in order to best engage consumers. Proximity marketing is a fairly new concept that is beginning to skyrocket.

Modern society is an era of big data. There are indeed many benefits to using proximity marketing. But pay attention to avoid excessive spam, so as not to cause customer dislike.

This article talks about the benefits of proximity marketing and why it is the new wave in which companies should get engaged and begin finding ways to utilize this kind of marketing amongst their consumers. The collected data is priceless information for a company to gather about its ideal customers and how to engage them. However, the downsides the article brings up are the legalities around opt-in and the opportunity to allow consumers to opt-out with ease, and the pressures to get the marketing continuously. That is a compliance issue that companies should stay clear and consider. Also, it the importance to build security features to care for this data and information being shared online.

At some point, we've all probably heard that hotel keycards store guests' personal information and that puts our privacy at risk and perhaps even exposes us to credit card fraud. This is pure myth. Hotels encode the least amount of information possible (a term called least privilege) on a keycard, limiting it to room #, arrival and departure date. The only way anyone's personal information could get onto a keycard is for someone to reuse a hotel keycard to program it as a credit card, and that information would not be obtained from a hotel PMS system.