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tcale003

5 Reasons Why You Need A Travel Agent - More Than Ever - 0 views

www.forbes.com/...d-a-travel-agentmore-than-ever

Travel advisors agent air expertise emergencies

shared by tcale003 on 26 May 20 - No Cached
    • tcale003
      tcale003 on 26 May 20
       
      Travel agents are considered travel advisors or consultants. Large corporations still use travel advisors for their travel needs. Travel consultants are needed for a multitude of reason including their expertise.
  • Travel agents are even more important to luxury travelers, who ironically often think they know a lot about travel and rely on their own misguided sense of expertise. But while a good agent is so vital that it is simply foolish to plan a high-end trip on your own without one, they can also help travelers of all budgets.
  • pros of using an agent: “They can find crazy deals”; “They will be your advocate”; “They’ll take care of the little things”;
  • ...13 more annotations...
  • The reality is that while it was widely predicted that the internet was going to kill off travel agents when digital tools were placed at every traveler’s disposal, that just hasn’t happened, for several good reasons.
  • a good travel advisor can often save you money.
  • true experts” and “They don’t usually cost extra.”
  • My tech savviest friends use travel advisors, and so does every major corporation - because it is the smart thing to do.
  • “Information overload, thousands of new hotels on the scene, all sorts of new cruise ships, passport and visa issues, weather, transit strikes, political unrest, natural disasters, travel insurance, travel providers going out of business, it’s never ending. How does one navigate all of this? To avoid the travel landmines that lay in front of you, you need to get a great travel advisor!
  • “They’re
  • good travel agents prefer to be called travel advisors, or sometimes travel consultants, and those are both totally accurate, but since most people still think of the industry in terms of travel agents
  • “Travel agents are a thing of the past - they primarily booked tickets and beds. Travel advisors have taken on a much more complex role - part psychologist, life coach, executive producer, concierge, fixer, dream maker, and ‘Blink Blink’ genie, with the multitude of services that they provide.”
  • Emergencies:
  • Expertise
  • VIP Connection
  • Extras
  • Better Trips
  • tcale003 on 26 May 20
     
    There are many reasons one still needs a travel agent. They are now called advisors or consultants because of what they can do and their knowledge. These advisors can assist with a multitude of things including emergencies, getting great deals on trips, They will be your best advocate when issues arise and at no extra cost to the consumer. In addition, a good travel advisors save you time and money on trying to plan you own trip. Travel agents who just booked flights and beds are a thing of the past, travel advisors play a much more complex role and provie a great variety of services.
yijingyang

为什么旅行消费者以与行业不同的方式考虑网络预订渠道| 菲丝 - 0 views

www.phocuswire.com/-different-way-to-the-industry

Travel ebusiness booking channels

shared by yijingyang on 31 May 20 - No Cached
  • 42％的人说预订假期时积极的在线体验很重要。
  • how few opportunities travel companies have to get it right when it comes to providing a good customer experience, no matter what device consumers are using.
  • 40％接受调查的移动预订者表示，他们希望他们在移动设备上预订或研究假期的体验与台式计算机相同或更好。
  • ...12 more annotations...
  • 42% say a positive online experience when booking a holiday is important.
  • 46％的使用移动设备的人表示，这会对他们对品牌的感觉产生负面影响，而有38％的人可能会因糟糕的移动体验而与其他提供商预订下一个假期。
  • 40% mobile bookers surveyed said they would expect their experience booking or researching a holiday on a mobile device to be the same or better than on a desktop computer.
  • 46% of those with a mobile device said it would negatively affect their feelings towards the brand and 38% would be likely to book their next holiday with a different provider based on the poor mobile experience.
  • 在线预订者将在线视为一个渠道，而不管他们使用什么设备。
  • not just ‘doing mobile’, but doing it right.
  • 对企业而言，坏消息是要满足这些高期望将需要大量的努力。制定涵盖移动和社交商务等新趋势的有效电子商务战略并非一朝一夕。
  • 而且，尽管消费者不需要了解在不同的设备或平台上一切都以不同的方式工作，但是企业必须因为存在巨大的机会而已。
  • While travel companies are eager to increasingly have a specific mobile strategy, consumers aren’t compartmentalising in the same way.
  • The bad news for businesses is that meeting these high expectations will take a lot of hard work.
  • And while consumers don’t need to understand that everything works in different ways across different devices or platforms, businesses must because there is a massive opportunity.
  • These high consumer expectations mean companies have no time to waste.
  • yijingyang on 31 May 20
     
    Mobile booking channel is a huge opportunity for travel business. Businesses need to pay a lot for this potential development opportunities. However, due to the different considerations of business and consumers, this kind of payment may can not get the return they expect, but they seem to have no choice because of the whole big trend.
blevi022

Rwanda's Tourism Seeks Innovative Minds to Recover from Covid-19 Shock - KT PRESS - 1 views

www.ktpress.rw/...to-recover-from-covid-19-shock

shared by blevi022 on 01 Jun 20 - No Cached
  • Rwandans with tech or innovative business solutions will this June have an opportunity to pitch their business ideas that could help the country’s tourism and hospitality sector recover from the coronavirus (Covid-19) crisis.
  • Rwanda Development Board (RDB), Private Sector Federation (PSF) ICT and Tourism Chambers will this June 4, host an online conversation and workshop to identify innovations and solutions the technology sector currently has, or could build to support the recovery process.
  • The digitalisation of tourism will play a big role in leading the needed recovery for the economy just like it is helping in other sectors like trade, education and healthcare as global economies face-off the Covid-19 pandemic,”
  • ...9 more annotations...
  • focus on digitalisation of the tourism sector as the new driver of the economic recovery for tourism businesses, which have been one of hardest hit in the country as a result of closed travel for local and international visitors.
  • government has embarked on starting up a Rwf100billion Covid-19 economy recovery fund, which will largely support the tourism and hospitality, industry, and water, electricity, road infrastructure projects among other income-generating activities.
  • session will expose the sector to listen into new concepts and ideas that they (participants) have, so as to tackle different challenges emerging from Covid19 but also for the overall sector.
  • We want to be inspired with new ideas. Not only digital way to also expose more ideas, answering the potential challenges that we have, not locked to one way (digitalisation) but many more alternatives of improving the sector going forward,” Kariza told KTPress today. 
  • online workshop aims at opening up new opportunities for technology companies to better understand the need in the tourism sector and in doing so develop solutions fit for driving the sector’s growth.
  • largely focus on strategies that could leverage technology to encourage domestic tourism covering but not limited to travel and hospitality sectors.
  • ICT Chamber has been working with the Chamber of Tourism to promote digitalization of the industry, by supporting companies that are serving in the industry through incubation programs at the ICT Innovation Center in Kicukiro district.
  • accelerate digitalization of the tourism sector through public private dialogue. 
  • RDB’s intent is to leverage technology and the solutions we have to stimulate domestic tourism and help the sector’s recovery. Taking lessons from what has been done with e-commerce and the online e-learning platforms. RDB will also present to us their challenges that tech companies can turn into monetize-able opportunities
  • blevi022 on 01 Jun 20
     
    Rwanda is seeking to engage the technology industry in a conversation to generate ways that e-commerce can be used to help the Tourism and Hospitality sector recover in the wake of COVID-19. This will be an online conversation on June 4 to find ways the technology already has or could create to help tourism. It notes how digitization has been important to other sectors of the economy during the pandemic including sectors such as education and Healthcare. By leveraging technology it is hoped that ways can be found to stimulate the tourism industry
laurenperdomo

https://www.restaurant-hospitality.com/finance/recognizing-signs-embezzlement - 1 views

www.restaurant-hospitality.com/...recognizing-signs-embezzlement

shared by laurenperdomo on 04 Jul 20 - No Cached
  • “Things to look out for are uneven income flows, changes in patterns of income or net profits, and odd tipping patterns on credit cards,”
  • “Other unusual activity can include people who are adamant about working together or picking certain shifts, shipments paid for that aren’t delivered, and straight-out theft of product, cash, or drinks.”
  • Looking for things such as stacks of quarters by a bar till and unmarked bottles in a bar break can signal that an employee is keeping track of money in the register.”
  • ...8 more annotations...
  • “There’s often skimming of the register, voiding of tickets, and wasting of food,” he said. “As you move to the back office, there’s a lot more opportunity to handle cash and receipts, create phony vendor companies, and use company cards for personal purchases.”
  • At the end of the day, the only way you’ll ever know if there’s a thief among the ranks is by performing regular checks and audits.
  • The owner should have a firm hand on all activities, change shifts and responsibilities, and a firm hand on the cash and checkbook,”
  • “Other recommended tactics include paid professional spotters, and, of course, security cameras, especially at the bar.”
  • “It’s important to have a bookkeeper in charge of the everyday numbers and an accountant, preferable a CPA, to review the books. This provides a nice check and balance if the owner is not overly hands-on or proficient with numbers.”
  • “Simply monitoring employees and ensuring a system of oversight will lessen the likelihood that a normally compliant employee will be tempted into a crime of opportunity,”
  • “Run a transparent inventory to ensure employees know you are tracking usage. Beware of employees wearing large coats or clothing out of season and suspicious behavior.”
  • “It’s easy to look at the bookkeeper, but it can come from anywhere. Start by looking through the profit-and-loss statement every few weeks; it will show symptoms. And don’t have a set routine; show up to work randomly.”
  • laurenperdomo on 04 Jul 20
     
    This article mentions ways in which an owner can detect if theft is taking place at his restaurant, ways in which this could be prevented and also what do in the case of an actual theft.
  • hankunli on 04 Jul 20
     
    This article have mentioned the reality that restaurant theft and embezzlement are pretty common and are causing problems, yet the most owners and managers are not willing to deal with the issues with law enforcement. The reasons include unwilling to ruin the employees' lives and the threshold of establishing a theft case. However, the article suggested that seeking advice from accountants (preferably CPAs) and lawyers is a brilliant way of dealing with these issues. It can give the owner better understandings of the situation, and deal with the wrongdoers in a cleverer way.
jalipman

How Restaurant Operators Can Optimize their POS Investment in the COVID-19 Environment | Modern Restaurant Management | The Business of Eating & Restaurant Management News - 1 views

modernrestaurantmanagement.com/nt-in-the-covid-19-environment

shared by jalipman on 28 Jun 20 - No Cached
  • Perhaps they’ll see that they’re better prepared for contactless and touchless payment technologies of the future, or that customers are willing to share valuable data and feedback at the time of payment – or that they’re suddenly getting more value out of their POS investment than ever imagined.
  • oving forward, the protection of personal health will now be on par with protection of personal financial information.  Whether restaurant operators like it or not, these responsibilities are now table stakes for the restaurant industry and the new fundamentals for delivering the ultimate dining experience
    • jalipman
      jalipman on 28 Jun 20
       
      This is very valid it will open an entire new market for touch less safe POS systems
  • These financial and health assurances are vital to bringing diners back to restaurants, and to the resurrection of the industry as a whole. 
  • ...7 more annotations...
  • Through direct integration with the POS, restaurant operators can extend their POS to create a truly secure and touchless environment. This option is available for several well-known and widely used POS systems such as Aloha, MICROS, Squirrel, Dinerware and Focus – and can be utilized without the hassle of having to re-program menu items and prices, or retrain waitstaff.  It can also help operators avoid any changes to merchant processing or pricing.  
    • jalipman
      jalipman on 28 Jun 20
       
      The direct integration will be very helpful and create and ease of service that will drive people to go to restaurants more. The idea of safety and touch less environments will be a driving force in the food market from now on.
  • By using a fully PCI and EMV compliant pay-at-the-table device that extends the POS to the table, restaurant guests are empowered to use their phone to facilitate the transaction. With the simple scan of a QR code, guests can immediately launch a payment process that’s both encrypted and entirely touchless. 
    • jalipman
      jalipman on 28 Jun 20
       
      This aspect of the POS system will really make the dining experience virtually all from your phone. It may adversely affect the in person staff because it is a lot easier to tip less and leave honest feedback if you can do it from a distance.
  • he consumer can choose either to reduce contact with a payment system where they control their own credit card, or to eliminate all contact with a touchless payment option.  
  • It also represents one of the largest investments for a restaurant operator, so it only makes sense to explore how the investment can be leveraged to provide additional value. 
  • ow can their existing point-of-sale (POS) system and related technologies help to provide a safe environment with secure payments?
  • Despite these conditions, the expectations placed on restaurant operators are greater than ever.  On top of the everyday commitment to prepare great food, provide stellar service, and maintain an inviting environment, restaurant operators have, in recent years, been challenged to meet higher standards for protecting customer payment information – and now to preserve public health and safety.  The responsibility is daunting, some may say overwhelming.
    • jalipman
      jalipman on 28 Jun 20
       
      As we go further into the corona virus epidemic it is becoming even more evident that proper safety precautions are important. Using these POS systems is also difficult during a time like this because they are very high touch areas.
  • There have been many industries that have had to adjust to the new reality of COVID-19, but likely none have been more dramatically impacted than the restaurant industry.
marble_bird

Roche2016_Article_RecreationalDivingImpactsOnCor.pdf - 0 views

shared by marble_bird on 07 Jul 20 - No Cached
  • Recreational diving on coral reefs is an activity that has experienced rapidly growing levels of popularity and participation.
  • the potential role of dive impacts in contributing to coral reef damage is a concern at heavily dived locations. Management measures to address this issue increasingly include the introduction of programmes designed to encourage environmentally responsible practices within the dive industry.
  • Coral reefs are a threatened, but globally important ecosystem, providing key services to local communities such as coastal defence, sediment production, and fisheries benefits
  • ...45 more annotations...
  • The role of dive supervision was assessed by recording dive guide interventions underwater, and how this was affected by dive group size.
  • Over recent decades, tourism activities benefiting from the pleasing aesthetics and biodiversity of coral reefs, primarily SCUBA diving and snorkelling, have experienced rapidly increasing numbers of participants globally
  • We found evidence that the ability of dive guides to intervene and correct diver behaviour in the event of a reef contact decreases with larger diver group sizes. Divers from operators with high levels of compliance with the Green Fins programme exhibited significantly lower reef contact rates than those from dive operators with low levels of compliance.
  • Damage to corals on dived reefs often occurs as a result of skeletal breakage, particularly in branching species (Guzner et al. 2010;H a s l e ra n dO t t 2008). Tissue abrasion can also result from diver contact (Hawkins et al. 1999), and a recent study reported a higher incidence of coral disease in areas heavily used for recreational diving
  • It is possible that other diver characteristics such as qualification level or dive experience may affect the ability to respond to dive briefings, although several studies have failed to find a correlation between divers’ reef contact rates and experience
  • Due to the difficulties of effectively addressing global stressors, an emerging recommendation is the focus of coral reef management on local scales (e.g. Anthony et al. 2014). A frequent challenge facing managers and policy makers at local levels relates to the maximisation of tourism benefits whilst simultaneously reducing its environmental impacts
  • Alternatively, previous experience and possible affinity and attachment to a specific dive site may influence how closely divers follow pre-dive briefings and affect their behaviour underwater, as suggested by place attachment theory
  • The methodologies which have been developed to minimise the environmental impact of SCUBA diving on coral reefs can be summarised as follows: (1) managing or restricting diver numbers, (2) regulating the locations in which SCUBA diving activities occur, (3) regulating the types of equipment used, and 4) implementing programmes which seek to manage the methods used by the dive industry in providing their services. Restricting diver numbers is based on the concept of a reef dive site’s ‘carrying capacity’; a level beyond which diving impacts become readily apparent.
  • Restriction of SCUBA diving equipment has focused on banning the use of accessories believed to increase reef contacts within marine protected areas such as gloves, muck sticks, or underwater cameras; however, such regulations are often unpopular within the SCUBA diving community
  • Governments and reef managers seek evidence that the effort expended in implementing programmes translates into measurable benefits; however, research into the effectiveness of such programmes at influencing diver behaviour and reducing diving impacts is limited.
  • In this study, we focused on dive operators participating in the Green Fins diving programme at three major dive locations within the Philippines.
  • Nonetheless, levels of dive supervision underwater would intuitively appear to be linked to rates of reef contact, and when examined, the willingness of dive guides to intervene in correcting diver behaviour underwater has been found to significantly reduce diver contact rates
  • Malapascua Island, Moalboal, and Puerto Galera.
  • divers may have been aware that a Green Fins compliance assessment was taking place, but they were unaware that diver contacts with the reef were being specifically recorded. Green Fins environmental assessments and diver observations were conducted simultaneously.
  • Dive guides and guest divers from 44 dive operators participating in the Green Fins programme were followed
  • Diver characteristics with potential to influence underwater behaviour were categorised as the following factors: diver qualification level (three levels), dive experience (five levels), and previous number of dives at site (three levels).
  • Divers were assigned a unique diver number, and then followed and observed underwater for the entire duration of their dive.
  • If the overall group was very large such that the dive guide could not be seen from the rear of the group, the pair immediately behind the dive guide was selected.
  • Compliance with the Green Fins approach was determined by utilising diver contact rates and dive guide intervention rates as at the dependent variables of interest, and by defining dive operators according to those who had received a high score (above the median score) versus those with a low score (below the median score) on the most recent conducted Green Fins assessment
  • The part of the body or item of equipment making contact with the reef was recorded as follows: hand, fin, knee, camera, muck stick (a handheld stainless steel or aluminium rod approximately 30 cm in length) and equipment (e.g. tank, submersible pressure gauges, octopus regulator), and multiple (parts of the body and equipment simultaneously). The time during the dive at which the contact occurred was also recorded.
  • If observable damage (i.e. breakage, obvious physical damage, or injury) occurred as a result of the contact this was recorded, together with the apparent awareness of the diver to the contact, regardless of damage caused.
  • Interventions were defined as an event in which the dive guide intervened in diver behaviour through signalling or demonstrating correct behaviour in order to minimise or prevent contact with the reef.
  • A total of 100 SCUBA divers were observed at three diving locations within the Philippines (Table 1). The majority (72 %) of these divers were male, and diving experience ranged from those completing diving training to those who were instructors elsewhere with experience of hundreds of dives.
  • Following dive completion, divers that had been observed underwater were asked to complete a survey to determine diver characteristics.
  • Most contacts were made with fins (45.5 %, n = 261); however, hands (19.5 %, n = 112) and dive equipment (15.9 %, n = 91) were also major contributors to the total number of contacts
  • Contacts made with a camera (77.7 %) accounted for the highest proportion of contacts which resulted in damage, followed by contacts made with the knee (43.3 %), multiple body and equipment parts (38.2 %), equipment (30.7 %), fins (29.8 %), hands (24.7 %), and muck sticks (23.5 %).
  • A total of 81 interventions were observed (in comparison to 573 reef contacts—see Fig. 4 for the distribution of contacts and interventions);
  • Camera systems were carried by 55 % of divers; camera-wielding divers accounted for 52.7 % of the total contacts made with the reef. Of divers who utilised a camera, 35 % carried a non-specialist compact type and 20 % carried an SLR type within a specialist underwater housing.
  • Mean (±SE) dive time was 49.3 ± 0.42 min. A total of 573 diver contacts with the reef were recorded during all assessed dives.
  • The difference in the frequency of interventions was statistically significant (ANOVA, f = 4.81, P = 0.03)
  • although a significant portion (36 %) appeared unaware of the contact they made with the reef.
  • In addition to overall contact levels, some studies have also quantified reef contacts either as the mean number of contacts per diver over the duration of a dive or the diver contact rate per minute of dive time. The mean contact rates of 5.7 contacts per dive, or 0.12 contacts per min, which we observed at dive sites in the Philippines are lower than those previously reported
  • All divers observed within the present study were diving with operators participating to various degrees in the Green Fins environmentally responsible diving programme.
  • Identifying factors and policy measures which influence SCUBA diver behaviour underwater can help coral reef managers determine where to most effectively focus effort and funding with respect to dive management. In this study, we found that 88 % of the divers observed made at least one contact with the reef at some point
  • Divers who are more conservation aware and who contact the reef less may preferentially choose to dive with environmentally ‘accredited’ dive operators; indeed, this assumption partially drives dive operator participation in such programmes.
  • Underwater interventions by dive guides have been suggested to be the most successful deterrent to diver contact with reefs (Barker and Roberts 2004). In this study, there was no significant difference in the intervention rates between dive centres of high and low Green Fins compliance. Therefore, we cannot attribute the observed difference in diver reef contact rates to differences in intervention rates between these two groups.
  • Studies examining the effect of carrying camera equipment on the frequency of diver contacts with the reef have produced conflicting results.
  • Additionally, the administration of a pre-dive briefing can influence diver contact rates underwater (Medio et al. 1997). The Green Fins programme incorporates the use of a pre-dive briefing that emphasises the importance of refraining from contacting the reef, which would be expected to result in lower diver contact rates.
  • A concern amongst representatives of the diving industry is the use of muck sticks to manipulate animals unnecessarily—pushing animals out of holes for better viewing, stressing animals to show customers their stress behaviour (e.g. an octopus changing colour), and physically breaking hard coral to be used in photographs.
  • When examining the part of the body or dive equipment which made contact with the reef, we found that the majority of contacts were made with fins, in agreement with Krieger and Chadwick (2013) and Rouphael and Inglis (1998).
  • It has previously been noted that dive guides customarily perform different roles at dive locations globally; at some locations, they act primarily to lead the dive group around the reef, whilst at others, pairing with and closely supervising individual divers throughout the course of a dive
  • this suggests that dive guides carry out the closest supervision during the initial phase of the dive and then switch to a ‘dive leader’ role at the front of a dive group.
  • This study provides evidence that the effective implementation of environmentally responsible practices, via programmes designed to reduce diving impacts, may translate to reduced diver reef contacts.
  • Many diver characteristics which might intuitively be expected to impact reef contact rates, such as level of qualification and overall experience, were not significant influencing factors in this study, and high versus low levels of Green Fins compliance did not influence the number of interventions made by dive guides underwater.
  • For continued economic benefit and conservation of Philippine reef dive locations, we recommend that management measures facilitate high levels of compliance with environmentally responsible diving programmes to reduce the impact of diving on coral reefs.
  • marble_bird on 07 Jul 20
     
    This article discusses a study performed at various diving locations in the Philippines to determine whether or not measures taken by Green Fin diving guides were effective in reducing contact with coral reef systems. The study also recorded the average number of contacts with the reef during a dive, as well as the equipment or body part which came into contact with the reef most often, and which actions resulted in the most damage. The study finds that adherence to Green Fin standards or other policies may significantly impact diver behaviors and reduce the level of contact with sensitive coral reefs during SCUBA dives.
sharlabrunsvold

Marriott International Commits to Continued Innovation in Hotel Guest-facing Technologies | - 1 views

hoteltechnologynews.com/...otel-guest-facing-technologies

international innovation hotel technologies

shared by sharlabrunsvold on 07 Jun 20 - No Cached
  • The Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest were replaced in February with the launch of the Marriott Bonvoy app. The app was designed to make it even easier for people to search and book hotels across Marriott’s portfolio of 6,700 participating hotels across 30 brands in 130 countries, engage in mobile check-in (with an alert sent when the room is ready), use mobile key (in select hotels) to enter the room, submit mobile requests for service and amenities, and chat with representatives before, during, and after their stay.
  • The app also uses chatbots, enabling guests to ask questions, make simple requests, and receive instant responses.
  • Sorenson makes it clear that Marriott remains committed to adopted innovative technologies and digital capabilities that enhance the guest experience.
  • ...2 more annotations...
  • The company also seems to understand, as discussed here, that technological advancements will never replace face-to-face human interaction. Rather, technology can help free up hotel staff to better serve its guests through more relevant and personalized experiences.
  • Given all this, it’s no surprise that Marriott International has received widespread accolades for its technology innovation and, in fact, was ranked as the only hotel company in the top-25 list for the past two years on Forbes World’s Most Innovative Companies
  • sharlabrunsvold on 07 Jun 20
     
    Marriott International has become successful in using technology to improve the guest experience. They have launched a considerable number of high-profile technology-enabled initiatives including the Marriott Bonvoy app, ChatBotlr, Alexa for Hospitality, and Realy robots. Marriott, however, emphasizes that technological advancements should not replace face-to-face interaction. Although these technological advancements were able to replace members of their hotel staff, the staff's duties were altered to provide personalized experiences with the guests instead.
marble_bird

Modern information technologies in the hotel business: development trends and implementation issues Modern information technologies in the hotel business: development trends and implementation issues.pdf - 0 views

shared by marble_bird on 08 Jun 20 - No Cached
  • Today, the process of digitalization of the Russian economy has a significant impact on hospitality industry.
  • Digitalization is becoming a major trend, which is evident in the distribution models of hotel services, and also actively comes to the sphere of automation of internal business processes
  • Digital innovations are gradually becoming the new standard of hotel service
  • ...34 more annotations...
  • digitalization of hotels also includes introduction of advanced solutions for analytics and security.
  • Digital security systems can not only track the slightest disturbance of the public peace, but also provide additional information.
  • At present day, it is too early to assess the effectiveness of some recent innovations, that are related mostly to the hotel's image and attract customers.
  • The main trends in the use of modern technologies in hospitality industry in the conditions of digitalization of the economy are presented in figure 1.
  • The main disadvantages of traditional technologies include the following: local server requires regular maintenance from the system administrator; access to database is restricted by local network facilities; connection speed is limited by the speed of a local provider and divided among all who are drawn to the sever database
  • Artificial intelligence plays an equally important role in improving the efficiency of public catering enterprises.
  • Use of artificial intelligence also allows to analyze the work of the restaurant, and to detect violations of rules by the staff via control of bills, number of the discount card uses, as well as the number of cancellations and deletions of checks.
  • The issue of privacy that characterizes traditional tourism industry is also addressed through blockchain technology, minimizing exposure to sensitive data in the face of existing problems with cyber attacks and fraud in traditional financial services.
  • if the concept of hospitality industry enterprise changes, it is possible to change the composition of paid licenses.
  • Almost all companies in hospitality industry have started to think about using chatbots to solve specific business problems [9].
  • One of the ways to get competitive advantages for accommodation facilities is to invest and use new technologies. In this regard, augmented reality is the most promising technology for the modern tourism industry. its development and application can increase the competitiveness of destinations.
  • Augmented reality can be used to interact with guests before, during, and after their stay.
  • Augmented reality technologies can be used to stimulate travel purchases (the effect of being present in a hotel room, as well as demonstrating the environment and local services using a virtual reality headset). Also, virtual and augmented reality, including those with tactile sensations, can be implemented by digital concierges to issue recommendations to the client on various issues and types of recreation
  • The API allows one hotel technology system to automatically (i.e., without the participation of hotel employees) interact with another technology system and gain access to its functionality.
  • The largest companies develop APIs for clients or internal use at some stage.
  • The main point of switching to outsourcing is to optimize the company's costs while significantly improving the quality of services provided. The main criteria for outsourcing are the lack of competitive advantages and not the strategic position of this operation or function for the company
  • With the help of speech Analytics tools, specialists can work with 100% of requests. To do this, all dialogues are translated into text and analyzed using a special system.
  • Based on this analysis, you can develop a change program for existing procedures and processes and optimize self-service systems (personal account, website).
  • The result of the introduction of innovative speech analytics technologies will be an increase in sales efficiency, an increase in loyalty and customer satisfaction, a reduction in service costs without loss of quality, and behavioral analytics.
  • Currently, biometrics can already be used to identify and confirm the client's identity. Face scanning technologies when registering with the service.
  • Analysts predict that the international market for biometric solutions for the hotel sector will grow exponentially in the coming years. Biometrics, as the most reliable and accurate authentication system, can provide real-time information about employees and their use of their working time.
  • The result of using this technology is payment without wallets and Bank cards, increasing the speed of customer service, and a high level of security.
  • In 2018, Amazon presented a special version of the voice assistant for hotels — Alexa for Hospitality, which is currently being tested in Marriott hotels.
  • At the same time, the use of Echo speakers in hotels raises concerns about the privacy of personal data. Amazon claims that audio recordings of the guest's voice commands will be deleted every day, and the hotel administration will not have access to both request records and response records.
  • IT outsourcing is the transfer to a third-party contractor (outsourcer) of all or part of the functions for servicing the organization's information needs. Currently, this technology is becoming increasingly common in the hospitality industry.
  • The result of the analysis of cash transactions is a regular analysis and detailing of violations, categorization of violations, development of measures to counter violations, training of personnel [13].
  • The main problems of implementing information technologies in the hospitality and tourism industry include the high cost of these developments, the duration of staff training processes, and the adaptation of the built system of business processes of enterprises.
  • The problem is also the difficulty of attracting investment in the hotel business
  • Another problem with the introduction of information technology in the hotel business is the lack of relevance of regulatory documents and legal barriers to the introduction of innovations
  • In addition, the introduction of modern information technologies in the hospitality industry is complicated by the level of technical and technological complexity of implementation projects.
  • nformation technologies are improving at a rapid pace
  • In the leading Russian hotels that are part of the global hotel chains, the work is fully automated, technological, and has its own computer and Internet services. Such hotels already have a successful experience in implementing modern information technologies.
  • Customers of the hospitality industry already have a lot of experience in using mobile devices.
  • Digital marketing is becoming a key channel of communication between the hotel and the network. At the same time, only the implementation of continuous data collection, processing, analysis and aggregation tasks will allow the management of hospitality enterprises to achieve one of their main goals - to better understand their customers and interact with them.
  • marble_bird on 08 Jun 20
     
    This article describes trends in technology in the hotel industry and the applications of them in the Russian economy. The article discusses what the trends in IT are and how they may apply to the hotel sector of the hospitality industry, providing real-world examples and hypothetical scenarios. The information in this article is insightful to the relationship between hospitality and information technology and provides a perspective on this relationship from the viewpoint of the Russian hotel economy specifically.
obrediajones

How Technology Can Help Hotel Facility Managers Reduce Maintenance Costs | - 0 views

hoteltechnologynews.com/...agers-reduce-maintenance-costs

shared by obrediajones on 06 Apr 20 - No Cached
  • From the time a guest makes a reservation, to the time they checkout and leave the facility, hotel executives want to ensure the experience is five-star. There are many factors in making a guest’s stay exemplary which the guest doesn’t even see: the HVAC system working to ensure optimal temperature, the plumber checking to make sure water pressure in each shower is just right, the cleaning staff ensuring each room is spotless.
  • Keeping facilities in top shape for guests takes careful planning, plenty of time and considerable funds. To cut operational costs, hotel facility managers can make some changes to increase sustainability, streamline processes and alleviate headaches for maintenance staff members.
  • There are some aspects of hospitality facility management regularly outsourced by hotels.
  • ...11 more annotations...
  • However, there are other services that may be better suited for an outside partner than regular staffers.
  • Oftentimes, when facility managers and on-staff technicians are busy doing things like lighting updates, furniture assembly or remodeling of any kind, they’re doing so on borrowed time.
  • By outsourcing more services – like construction services, HVAC services, electrical services, plumbing services and exterior services – overhead costs can be kept down, while more specialized service contractors provide quick, reliable care in both emergency situations and preventative, at a low rate.
  • While hotel management staff may be utilizing the latest technology to streamline services related to guest reservations and checkout, facility management staff may be missing out on opportunities to save with the use of technology.
  • When looking to technology to reduce costs, facility managers will want to select software solutions which fit their specific needs.
  • A computer-aided facility management (CAFM) system is another software facility managers can use.
  • Some solutions also offer a help desk, space planning, scheduling assistance and other features that can be used to manage nearly all aspects of facility management.
  • Computerized maintenance management systems (CMMS), for example, can assist with task scheduling, inventory management and work order management.
  • The right software depends on the size of the hotel and number of facilities and staffers. Consider purchasing software that can scale with the hotel if it grows.
  • Some money-saving initiatives require an up-front cost, and sustainable hotel features is one of them.
  • By taking aim at reducing facility management costs, hotel facility managers are showcasing their eagerness to make changes that will result in happier guests and a more satisfied staff.
  • nicolasdepinto on 06 Apr 20
     
    The article discusses how facility managers can reduce operational costs by outsourcing help, promoting sustainability, and using facility management technology. When outsourcing work and emergencies of HVAC, electrical, plumbing, or waste, a hotel can reduce overhead costs and free time for on-staff technicians to keep up with their scheduled up-keep activities. Investing in green products like occupancy sensors and LED lights and policies like linen reuse, helps hotels save money by including guests in their commitment of protecting the earth while reducing costs. Computerized maintenance management systems can greatly help with streamlining the scheduling, purchasing, inventory, and order management, which helps protect the hotel's assets and image.
  • obrediajones on 24 Jun 20
     
    Author, Susan Daywitt, discusses the benefits of using computerized maintenance management systems (CMMS). Along with computer aided facility management systems (CAFM), to improve customer satisfaction and to reduce overhead costs. Daywitt also asserts CMMS and CAFM systems improve facilities managers' ability to manage inventory and work orders with greater efficiency.
Karyn

How AI is Transforming the Event Planning Space One Conversation at a Time - 0 views

www.forbes.com/...ace-one-conversation-at-a-time

Event Planning AI technology

shared by Karyn on 25 Jun 20 - No Cached
  • Karyn on 25 Jun 20
     
    This article discusses the use of AI technology in the event planning sector, concluding that AI can be used as chatbots interfaces, data collection tools, and recommendation engines for event planners, to make the event planning process much faster and easier.
  • ...2 more comments...
  • Karyn on 25 Jun 20
     
    Used properly, AI technology can lead to enhanced experiences for guests and a more streamlined and efficient process for event planners, and extremely useful feedback data. AI technology is increasingly being utilized by many businesses and investments in smart technology is increasing across industries. The article states that by 2020, about 80% of business plans will include the use of chatbots and the event planning industry will do the same.
  • Karyn on 25 Jun 20
     
    Here is why and how: --AI technology is easy to implement at a low cost --They are easy to "plug" in and incorporate and suitable for any size events --A chatbot is a great solution for engaging with guests easily at lower cost and complexity, although it seems the idea of creating a dedicated app for a smaller event may not seem necessary --Consider that a chatbot build for marketing purposes will cost small and medium sized enterprises about $3000-$5000 --However they can then be implemented for any event format within a particular business niche, so consider the investment may be worth it --Especially since they can be quickly trained to engage guests and answer frequently asked questions or to direct guests to the correct solution or person, 24 hours a day, so the need for support staff 24 hours a day is eliminated, or it allows a better experience if, for any reason, a guest needs help during non-business hours, and can even escalate guest situations at any time to management. --It can provide insightful information for guests, such as matching a guest with the best sessions for them, based on their interests, contacts, or any other useful information, taking away the need for the guest to analyze and plan their day based on an overwhelming complicated schedule --Eliminates the need for the guest to carry around a large schedule and try to plan their day accordingly --Not only can the AI technology automate recommendations for the guests, it can also automate recommendations for planners, taking away the need for planners to manually sift through a variety of sources, send outreach emails, etc.
  • Karyn on 25 Jun 20
     
    On that note it makes it easier to match planners with appropriate vendors as well. Both of these are considered the AI matchmaking function. The chatbot can also unite fellow guests with similar interests or experiences and give them a place to virtually meet each other, and Facebook has launched chatbot extensions. A company called PubNub allows a business to build its own chatbots from scratch.
  • Karyn on 25 Jun 20
     
    Instead of having to download yet another app, chatbots allow users to connect through apps they've already downloaded (like facebook messenger), or other popular apps. And of course all of this data and interaction is collected and can be analyzed by event planners to streamline and enhance business, increase revenue, and increase guest satisfaction based on recommendations from the AI technology.
blevi022

How is Point of Sale Software Changing in 2020? : Tech : Tech Times - 1 views

www-techtimes-com.cdn.ampproject.org/...-software-changing-in-2020.htm

shared by blevi022 on 28 Jun 20 - No Cached
  • a retail POS system is like a Midas touch to your business; it enhances it and enhances it for good, adorning it with golden profits. 
  • The idea of POS software is simple. It excludes every chance of human errors and inconsistencies, holds back your company's loss, and increases the productivity of your checkout counter
  • It has been a high time since businesses have advanced from conventional cash registers and card swiping machines to cloud-based POS Systems. The very retail POS systems have proved to be a business bliss encouraging greater flexibility, brilliance, and control in business terms
  • ...9 more annotations...
  • Some restaurants which have adopted such highly technical software have observed some fine changes in their business sales. For instance, a restaurant adopted a cloud-based POS system; this allowed the restaurant owner to split bills, quickly scan the items they are searching for in the menu, track server performances and process online orders, train employees, look for trends, and build customer directories. This obviously led to positive results and increased their overall sales by 30 percent. 
  • here are a few ways you might want to behold to believe that POS systems have changed in 2020 for the better
  • Integrating The Transactions Into One Through Shared Commerce
  • A Step Towards Cashless Business Schemes: Mobile POS
  • With revolving time and turning generations, most customers prefer to make payments through their mobile wallets. The statistics suggest that by 2025, 75 percent of all transactions will be cashless, assuming the hyped popularity of mobile wallet systems. Therefore, looking upon such predictions requires the businesses to notch up their technical sides and promote cashless transactions.
  • POS Systems Have Advanced To Feature CRM
  • The featuring of CRM has tended to increase sales, boost revenue, and help the business outgrow itself. Where the previous form, if POS systems only tend to provide general and basic data insights regarding customer behavior, the new integrated POS with CRM gives more advanced and clear visions on customer insights.
  • POS Systems With The Mighty Powers of Big Data
  • The big data feature tends to provide you insights on how the performances of your business, how many deals you closed, and how many sales you made. It also analyzes how wl you are doing on an annual level. It accounts for your profits to compare each month, thereby making you aware whether your performance is improving or degrading.
  • blevi022 on 28 Jun 20
     
    This article provides an overview of the ways POS systems are advancing and evolving in 2020. It goes on to explain the most important developments in POS.
anaslip

Goodbye Paper Menus? Restaurants Test The Water For Tablets : The Salt : NPR - 0 views

www.npr.org/...ts-test-the-waters-for-tablets

restaurants Tech

shared by anaslip on 03 Jun 20 - No Cached
  • "There's a clear advantage to digital menus," says Lucas Paya, wine director for José Andrés
  • Each dish at the café has a photo and description, and suggested beverage pairings. "That way, if you're with a date and you don't know much about alcohol, you can still act like you know what you're doing," says owner Steve Martorano.
  • Despite the bounty of content these new digital menus offer, there are some advantages to the paper version
  • ...8 more annotations...
  • Instead of a traditional leather-bound menu, I was handed an iPad.
  • An app called SmartCellar guided me to search for wine by grape variety and climate zone.
  • While paper menus, which have been around for centuries, still dominate the restaurant world, a growing number of restaurants are singing the praises of tablets to better serve their customers.
  • "First, there's the amount of content you can display, which is impossible on paper. And there's the real-time capability. I can update the list at a moment's notice online from anywhere in the world."
  • Now that menus are going digital, plenty of apps and software are vying for restaurateurs' attention. There are MenuPad and eMenu for menus, and Uncorkd and Wine List for wine.
  • One of the most robust is Aptito, which rolled out in mid-2011. It has intel on dishes and drinks
  • Empowering the diner turns out to be one of the greatest benefits, from the restaurant's perspective.
  • the menus also seem to encourage people to spend more: Since they debuted, Martorano says he has seen a 23 percent increase in sales.
  • lizanoalex on 03 Jun 20
     
    New apps are being developed for digital menus. Pros and cons and tablet menus and traditional menus. Many restaurants around the world are already implementing this type of technology.
  • helenwowotou on 03 Jun 20
     
    The apps are searching within several options. Apps are various while somebody is searching. I like the example to show on menus that wine would offer grape variety and climate zone. There are more offerings on iPad about food suggestions. While clients are taking an option inside, everyone should take an insight. They are going on SmartCeller for e-digit selling. Even some of the groups are keeping software digital menu inside. How many more options are keeping to get papers and get owners. Data source are concerning more about processing like reservations online due to everyday data source. If there are more current contents. I would like to be offered more about networks and payments solving via cards no matter member cards or savings cards.
  • anaslip on 29 Jun 20
     
    This article helps us to understand the benefits of eMenus. The main point is that eMenus do not replace waiters or waitresses but help them. For example, it lets people see the actual pictures of the dishes so they are more willing to order something new and maybe even something more expensive than usual.
cjdearmas

Restaurants Tap Facial Recognition Tech | PYMNTS.com - 0 views

www.pymnts.com/...technology-self-service-kiosks

hospitality technology business Tech

shared by cjdearmas on 29 Jun 20 - No Cached
  • cjdearmas on 29 Jun 20
     
    Encouraging Return Customers With Rewards Customers are able to earn stamps through a Malibu Poke digital rewards program and redeem them for free bowls or discounts after downloading the app to their Apple or Android devices. "Rewards are just a really easy way to give a value add to your loyal customers." He added that because Malibu Poke's restaurant offerings tend to be more expensive than many other QSRs', loyalty programs work better. Opportunities for customers to seamlessly access discounts can provide the restaurant with meaningful ways to retain customers.
jamigovaerts

Hotel Management Software: What Are the Benefits for Hotels? - 2 views

www.revfine.com/hotel-management-software

hospitality software technology hotel business Tech travel solution mobile

shared by jamigovaerts on 25 Aug 20 - No Cached
  • hotel management software refers to any software package that is designed to assist with the day-to-day management of a hotel, resort or similar property. Examples of this include property management systems (PMS), revenue management systems (RMS), rate shopper software, reputation management software and channel managers.
    • jamigovaerts
      jamigovaerts on 25 Aug 20
       
      This article focuses on a general understanding as to why Hotel Management software is beneficial. The most important item learned from this article is that these softwares are able to assist in lowering human error and costs while also increasing revenue. By cutting down on error, the customer experience is increased which will then create a competitive advantage against competitors.
    • jamigovaerts
      jamigovaerts on 30 Aug 20
       
      This article focuses on a general understanding as to why Hotel Management software is beneficial. The most important item learned from this article is that these softwares are able to assist in lowering human error and costs while also increasing revenue. By cutting down on error, the customer experience is increased which will then create a competitive advantage against competitors.
  • Automation allows certain hotel operations to be carried out even when staff are not available to intervene manually, while the ability to share data across the property and even across hotel chains can help to remove barriers. Moreover, software solutions also have the potential to reduce instances of human error.
  • Review management software can boost your reputation, saving on marketing costs, while channel managers can save on costs linked to distribution.
  • ...3 more annotations...
  • Another reason why hotel management software can be beneficial is because it can significantly enhance the customer experience you offer. One of the most obvious examples of this is the use of mobile hotel check-in and check-out systems, which allow for much more seamless arrivals and departures.
  • Finally, one of the single most convincing reasons why you should utilise hotel management software solutions is the potential to gain a competitive advantage over rivals. Many software packages will provide valuable real-time industry insights, allowing you to be more competitive in terms of room rates, or package discounts.
  • Hotel management software has become widespread within the hotel industry and there are a number of different types of solutions available. Crucially, these systems and applications have the potential to streamline processes, reduce costs, increase revenue, improve the customer experience and provide you with a competitive advantage
kenziemoody

Technology in the Hospitality Industry - Have We Gone Too Far? | By Court Williams & Paul Savage - Hospitality Net - 3 views

www.hospitalitynet.org/...4092507.html

technology hospitality travel

shared by kenziemoody on 16 Jan 20 - No Cached
  • The hospitality industry is changing, and is rapidly becoming super high-tech.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      The hospitality industry is changing, and is rapidly becoming super high-tech.
  • On arrival at their destination, guests no longer need to wait in line for the key to their room. They can now check in and out using electronic kiosks, online and mobile check-ins. Automated payments and the use of smartphones for keyless entry, making requests, online purchases, or even placing room service orders makes self-service an attractive option.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Arrival technology - On arrival at their destination, guests no longer need to wait in line for the key to their room. They can now check in and out using electronic kiosks, online and mobile check-ins. Automated payments and the use of smartphones for keyless entry, making requests, online purchases, or even placing room service orders makes self-service an attractive option.
  • With the advent of technology, however, many activities previously performed by live humans have been replaced by automated methods, mainly in the attempt to streamline functionality and improve service
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      With the advent of technology, however, many activities previously performed by live humans have been replaced by automated methods, mainly in the attempt to streamline functionality and improve service
  • ...23 more annotations...
  • With the rising popularity of online reviews, hospitality guests now have the ability to research any venue to see what others have posted.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro:With the rising popularity of online reviews, hospitality guests now have the ability to research any venue to see what others have posted.
  • Both review websites and social media platforms have become active gateways to global opinion, and travelers use these extensively to help them decide where to book
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro:Both review websites and social media platforms have become active gateways to global opinion, and travelers use these extensively to help them decide where to book
  • Technology is shaping how lodgings and restaurants are found and booked
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology is shaping how lodgings and restaurants are found and booked
  • Improving a guest's experience depends on the ability to identify the individual guest's preferences. The best way to determine these is by collecting data from first-, second- and third-party sources, combining and analyzing it effectively.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Data has enhanced guest experience: Improving a guest's experience depends on the ability to identify the individual guest's preferences. The best way to determine these is by collecting data from first-, second- and third-party sources, combining and analyzing it effectively.
  • Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies
  • We have also seen the emergence of cost-saving technologies that not only focus on guest loyalty but also reduce fixed costs and overheads.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro: We have also seen the emergence of cost-saving technologies that not only focus on guest loyalty but also reduce fixed costs and overheads.
  • statistics that show an undoubtedly positive response to technology,
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology in the industry is well received
  • Biometric authentication offers the most secure method of proving identity that's currently available, and the hospitality industry has been quick to realize the need for this level of safety.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology has improved security: Biometric authentication offers the most secure method of proving identity that's currently available, and the hospitality industry has been quick to realize the need for this level of safety.
  • guests can now control all the functions of the room from a single device
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro: guests can now control all the functions of the room from a single device
  • two-thirds of U.S. hotel guest respondents felt it was either "extremely important" or "very important" for hotels to continue investing in technology to enhance the guest experience.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      two-thirds of U.S. hotel guest respondents felt it was either "extremely important" or "very important" for hotels to continue investing in technology to enhance the guest experience.
  • it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
  • hey understand the need for (and value of) using technology to support the guest experience, and although they are rapidly embracing many aspects of this brave new world, they still need to be able to consult with a human being if required.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      They appreciate t hey understand the need for (and value of) using technology to support the guest experience, and although they are rapidly embracing many aspects of this brave new world, they still need to be able to consult with a human being if required.
  • it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
  • he experience is now facilitated by technological factors,
    • cleon087
      cleon087 on 13 Jul 20
       
      The key word is facilitates, I think that technology has enhanced experience but should never replace the hospitality warm feeling aspect.
  • Baby Boomers who look set to remain the most prolific travelers for the next two to three years, and see if the numbers support the theory that technology has improved the hospitality experience.
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that technology is becoming a necessity in the hospitality industry. There is a need to be up to date. Especially if you want to attract the new generation of travelers.
  • But is it really an improvement, or has the industry gone too far? Do these changes enhance the guest's experience, or have we forfeited the true meaning of the word "hospitality" in the process?
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that the industry is just simply evolving with the times.
  • how much is it taking away from the guest's personal experience?
  • shows the reviews for companies in the hospitality industry are considered 48% more important and valuable than in other industries, which indicates the target audience takes online reviews exceptionally seriously
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that this just leads to different opportunities. Now you can show off on your social media how great your hotel is and its advantages. The only negative is how easily someone can write a negative review that might not even be true.
  • from notifications about special deals to managing their loyalty program account.
    • cleon087
      cleon087 on 13 Jul 20
       
      Investing in a well designed app for your company is crucial now.
  • The benefits of automation will soon become crystal clear.
    • cleon087
      cleon087 on 13 Jul 20
       
      This just helps improve the service and you will still need someone at the front desk.
  • Guests can stream SHOWTIME shows for free through the app, without needing to input credentials or create a subscription. Anyone who prefers not to download the app can operate the same controls using a simplified, in-room remote device.
    • cleon087
      cleon087 on 13 Jul 20
       
      I feel like this just enhances the experience and makes it more personal.
  • These have taken off extensively, with research showing one half of millennials, 26% of Gen Xers and 12% of Baby Boomers consider themselves "travel hackers," which means they believe they know all the best ways to use technology for good deals. Chatbots on booking websites enable the user to ask questions without even getting up from the sofa.
    • cleon087
      cleon087 on 13 Jul 20
       
      People are spending more time looking for the perfect hotel and for the best price. I know I do this whenever I travel and most of the time becoming a member for something like the Marriott, will end up being the best deal.
  • e, for example, the system can automatically send the conference itinerary and a map of the meeting spaces to his or her device.
  • augu010 on 16 Jan 20
     
    The Hospitality industry have been greatly impacted over the years by the advancements made in technology. Customers have everything assessable by the click of a button or utilization of an app. Various software is being created to provide for quick and easy service but in turn takes away from the personal experiences.
  • ...1 more comment...
  • kaylaabad on 29 Feb 20
     
    "All of this indicates that while a hotel offering a truly connected experience is likely to be full of very happy, empowered guests, we can't quite replace the human touch completely just yet." Though technology is taking over the industry, it is important that we not lose or completely replace the humanity of the industry. While technology has enhanced the employee experience and guests do appreciate it, they also like to know that they have a human waiting for them should they have any issues. All in all, technology has improved the industry by enabling a more personalized and empowering experience and increasing the safety of the guests and employees.
  • cleon087 on 13 Jul 20
     
    This article is about the new advances in technology and investing whether it has been taken too far. It analyzes the new advancements such as apps where reservations are made. These new technologies have been made to enhance experience but not replace the warm feeling that hospitality gives you. The article concludes that we haven't taken it too far, instead it has made guest experience better. Especially when it comes to checking in, and not having to wait a huge line when you just want to get to your room.
  • kenziemoody on 30 Aug 20
     
    As we learned this week, technology is impacting the hospitality industry. As the article states- "improving a guest's experience depends on the ability to identify the individual guest's preferences." This reminded me of the Smart Bar video we watched this week. Technology can enhance the quality of experience. However, depending on the businness/ company- most people would be unwilling to put a an investment into tech unless they see a significant uptake from the technology. Even though technology plays a major role in the industry, it has not completely took over human interaction.
ncredible

https://insights.ehotelier.com/insights/2020/02/17/top-5-trends-in-green-hospitality-an... - 0 views

This article is about how hospitality and sustainability and working together and to better serve the guests and to make to them feel more welcome to their place of stay. Some of the trends includ...

Hospitality green business travel solution hotel

started by ncredible on 01 Sep 20 no follow-up yet
mannypjr

Hotel Sustainability: Top 3 Technologies to Implement in 2020 - Hospitality Net World Panel - 2 views

www.hospitalitynet.org/...125000033.html

hotel sustainability technologies

shared by mannypjr on 03 Sep 20 - No Cached
  • PaaS models
  • solar PV systems
  • waste heat recovery
  • ...40 more annotations...
  • Occupancy sensors
  • room automation
  • Utilities are 2nd highest cost of the hotel
  • a step back t
  • submetering
  • renewable energy
  • technology to reduce food waste
  • Digitize Building-Material Waste
  • Continuous performance monitoring
  • food waste management software
  • research and conservation
  • smart building resources and reducting emission technology
  • waste management
  • Solar Photovoltaic
  • Occupancy Sensors
  • Carbon Measurement Tools
  • work well and efficiently
  • base decisions on more than just capital costs and to realize that embracing sustainability
  • Smart Water Systems
  • better utilisation of your information technology
  • sensor tech
  • smart energy tech
  • social technology
  • low-cost high-resolution monitoring equipment
  • real-time reporting
  • (water and energy)
  • Building Management Systems
  • refrain from rushing to “get the job done regardless of the cost”
  • Food Waste Analysis Technology
  • digital thermostat
  • Renewable energy
  • Internet of Things (IoT)
  • Big Data Analytics
  • Machine Learning
  • data collection
  • food waste
  • “paperless” experience for guests and staff
  • smart green mobility
  • closed-loop technologies
  • truely green energy systems
  • mannypjr on 03 Sep 20
     
    This article asks 21 hospitality experts what their top 3 technologies to implement in 2020 are. Recurring choices include: renewable energy, smart rooms, food waste management, water conservation, and data collection.
ryanrodgers2014

Hospitality business intelligence | AltexSoft - 4 views

www.altexsoft.com/...pitality-business-intelligence

shared by ryanrodgers2014 on 30 Aug 20 - No Cached
  • Data analytics is one of the key directions for digital transformation in various industries, travel included. And hospitality is no exception: The hotel industry, by its nature, operates large amounts of data. The sources range from inventory to distribution channels, from customer behavior data to housekeeping records. As business grows, these become impossible to analyze and keep track of manually or by using spreadsheets.
  • Business intelligence systems take charge of extracting data from various sources, transforming it, collecting it in a centralized repository, and finally querying this repository to present data as meaningful charts and diagrams for humans to put to use.
    • ryanrodgers2014
      ryanrodgers2014 on 30 Aug 20
       
      Business intelligence (BI) software is a useful tool that allows hotels to be more effective in gathering data and utilizing the information appropriately to optimize their revenue while operating in a highly competitive market. BI exist to help us collect information from multiple sources and to transform the information into a meaningful way to better understand data. Business Intelligence also provides a competitive advantage by giving us a clearer view of what is going on internally and externally, and allows us to forecast more accurately demand, property level expenses, and overall annual yields. This article reviews the specifics of hotel data sources, the advantages of using BI software in the hospitality industry as well as defines some of the barriers the hospitality industry faces in using Business Intelligence software. Though the advantages of BI can provide us with an abundance of data sources and information by associating customer segmentation via POS/PMS systems to channels distribution sources it also can be a struggle to integrate with your own data platforms.
tredunbar

Securing the Big Game: Emerging Technologies for Event Security - Police Chief Magazine - 0 views

www.policechiefmagazine.org/emerging-tech-event-security

shared by tredunbar on 08 Dec 20 - No Cached
  • Interconnectivity
  • there is still much work to be done to ensure seamless interconnectivity, communication, and data sharing among systems and technologies
  • high-tech solutions like advanced video surveillance with video from multiple sources—venues, traffic cameras, and more—that will be fed directly into first responder vehicles and a fully integrated security operations center to provide situational awareness
  • ...20 more annotations...
  • Large security operations centers must also all be integrated and interconnected
  • Every new technology and device used to secure an event adds to the growing list of devices deployed to secure the event, which must be able to communicate with each other and with security operations centers
  • Communication
  • Both public-private partnership models can help deter crime
  • When law enforcement is able to tie systems in together and make sure officers can communicate with each other, this leads to faster response times, improved communication, and better overall safety and security
  • forging public-private technology partnerships for sharing video and other information is an excellent way to improve security for these events
  • There are a lot of different entities that must work together. As such, cost becomes a factor, as do installed legacy systems, as well as the argument that one size can’t possibly fit all
  • Mobile technology has in many ways alleviated some of these concerns
  • Video Surveillance
  • A primary technology that is used to deliver security for high-profile events is video surveillance
  • Despite the possible deterrence factor, the main goal of video systems is to provide situational awareness
  • A smart camera or sensor deployed in a particular location can provide early warning that something may be about to happen in that area
  • Identifying and Securing the Perimeter
  • Smart traffic technology with capabilities such as incident detection could alert law enforcement to further investigate a particular area of interest or to work with transportation teams to more quickly respond and clear the way faster to avoid increasing congestion and related incidents
  • Surveillance cameras are now equipped with technologies that allow them to be those eyes and ears for law enforcement
  • When it comes to actually planning out and selecting the technologies to be deployed, another positive trend is more cooperation because city-wide systems are coming into play
  • Having the technology for law enforcement to support big public venue events is challenging, but, in many ways, public and private entities are now working collectively to get the most out of the resources they each have available
  • Computer analytics solutions have evolved to a point where these technologies are readily available and relatively easy to deploy
  • The day is coming when smart city technology will be more reality than concept
  • deploying the right mix of advanced technology and best practices for cooperation and public-private partnerships between various stakeholders, law enforcement can help ensure that the trend of safety and security at high-profile sporting events
  • tredunbar on 08 Dec 20
     
    This article focus on using smart city technology to assist law enforcement with securing big city sporting events. The article highlights the need for seamless interconnectivity with local law enforcement technologies in order to streamline response time. Communication and video surveillance are all enhanced by the use of emergent security technology that allows for officers to work with other agencies and the community to keep large events safe.
mtedd003

Event Technology: The 2019 Guide - 0 views

blog.bizzabo.com/event-technology-guide

event technology

shared by mtedd003 on 10 Oct 20 - No Cached
  • Event technology is any digital tool that helps planners complete tasks pertaining to their work as event organizers. Types of event technology include but are not limited to event marketing software, event management software and mobile event apps.
  • Before event technology, hosting an event was a very manual process. Attendee lists needed to be drafted contact by contact in Excel or on-paper.
  • Today, event marketers have a complex array of technologies to choose from. Everything from marketing to ticket sales to data collection can easily be added to an organized event tech stack.
  • ...19 more annotations...
  • Things like building websites, increasing event registrations, and email promotion are all made possible thanks to event technology.
  • While some event tools require manual data entry, others might automatically capture information for you. Some tools might perform competing tasks while other might actually work better together.
  • consider your business goals
  • Venue sourcing tools are any event technology program that allows event planners to search, browse, and filter through venue options
  • There are many tools for finding event venues and spaces but here are some options to consider:
  • EventUP allows organizers to directly message venue owners. They have a wide selection ranging from corporate event venues to private dinner party spaces.
  • Your event website is an important digital portal for prospects and attendees to get acquainted with your upcoming affair. Important details, registration and ticketing options, and additional marketing materials are all located here. These tools help you create this important piece of your event puzzle.
  • Tools for event registration offer users different ways to increase and facilitate attendee conversions. Some event registration tools specialize specifically in event registration but can integrate with other event technologies.
  • Event agenda tools help attendees learn about, select, customize and navigate their activities during your event.
  • If you want to drive people to your event, you will need a strong event promotion strategy. It also helps to have the help of event technology that was built just for this purpose.
  • email list segmentation and social media leveraging that turns attendees into brand ambassadors.
  • Getting feedback from event stakeholders is made possible with the help of live event surveys and polls.
  • Software integrations are what ultimately create a seamless workflow for your event planning process. There are three main types: open API integrations, native integrations, and third-party integrations.
  • s the competition within the event technology industry has grown, so too has the importance of providing easy to use tools for event marketers.
  • event ROI (51% according to the 2018 Event Marketing Benchmarks and Trends Report). This means that working towards event ROI clarity is a high priority task for many planners.
  • In addition to increasing labor productivity by 40%, organizers will be able to use artificial intelligence to efficiently allocate and spend their time.
  • Choose wisely.
  • Consider market trends
  • Sort through the noise.
  • mtedd003 on 10 Oct 20
     
    Event Technology is constantly being innovated in order to keep up with current market trends. AI is now becoming a future trend in event management software but with so many new technologies for events out there it becomes critical to keep up with also considering ROI. User-friendliness for example reflects both the consumer and the event company. When deciding a new product it is important to consider all the strengths and weaknesses of the product.
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