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This is a great article highlighting the cons of of cloud-based PMS. In India, the infrastructure is not developed enough for hotels to rely on a cloud-based PMS. While the hotel industry is slowly adopting things such as mobile check-in, there is great hesitation to adopt the cloud-based PMS. The Internet in India is not reliable therefore it would not be efficient for hotels to send all their data to the cloud. In the event of an outage, the hotels would not be able to operate. There are also many concerns over data security; Indian hotels are worried about transferring secure information to an "unknown" place. Yet, individualized properties are looking forward to centralizing PMS and perhaps embracing cloud-based PMS in the near future. Only time will tell how long it will take the Indian hotel industry to become more technology oriented. 

This article focuses on steps needed for successful marketing campaigns with in the hospitality and tourism industry. The use of the internet has far reaching implications as this is the way that most communication takes place. Social media plays a huge role in giving and receiving information. Travel review websites and tourism publications can be used for advertisement purposes. Surveys offer instant feedback (positive or negative) and can determine whether or not customer referrals will be given. Forming partnerships with other companies such as restaurants, boat/bus tours, taxi cabs, etc. helps both parties.

A large volume of customer data is handled on a daily basis, including card details, names and addresses. With the number of security breaches worldwide each year, it is no surprise that more and more people are aware of their data being given to anyone, and knowing it is sufficiently protected. All companies are legally required to meet certain expectations of data protection regulations, and as an IT provider, it is our responsibility to ensure that all IT infrastructure provided to your clients contributes to data protection. As the potential IT and Cyber attack, the customers are truly sensitive with their personal information privacy, especially when they stay in hotel, with all of their ID and financial information. The hotel should be more sensitive with our customer private information than they do, give our customer a relatively guarantee scenario in IT security in order to set them down without worries while they stay in the hotel or select the hotel when they booked. The more security in IT you give to them in both realistic life and promise, the more consumer will be glad to choose your hotel with an significant customer loyalty.

This articles describes the importance of E-commerce and social networking on the hospitality industry. The social sites like facebook, twitter and instagram has proven beneficial for the marketing of the hospitality industry. Individuals post their experience on these networking sites, which indirectly helps in marketing of the hospitality firms. The use of internet and hotel website has proven, to increase the revenue of the hotels, many people book directly through the hotel websites, which increases the revenue for the hotels as well save the commission paid to the travel agents. The loyalty programs introduced by various hotel, took a new shape all together after internet became the major source in these hotels. It was convenient for the guest to check how much points the have in their account and the tier level. The hotels also started offering guest extra points to their account, if they booked the room directly through the hotel website. This resulted in an substantial increase in the RevPar of the hotels.

This explores how the OTA Expedia is bypassing the rules of the rates they are given by hotels to show unauthorized prices and thus affecting how the customers shop for rooms in the future. Customers will see these lower rates, which are only meant to be sold as part of a larger package, then compare them to the hotels site, which of course will be higher and in the future disregard the direct buy from the hotel, not knowing that the rates they were given should have never been available without a package which includes airfare and car rental.

This article spoke about how Marriott had given proximity marketing an initial try in 2014, and how it was so successful, they decided to bring it to an extra 500 of their hotels in 2016. They originally started with this technology to see who they targeted most effectively. Once they saw how successful it became in driving sales, they started to improve their offerings, by adding promotions tailored to locations, from local food to spa services. Overall, Marriott believes its no longer about how loyal a consumer is to a brand, but how loyal a brand is to their consumers. 

E commerce has impacted tourism for over 50 years, both business and consumers alike. The introduction of the internet and the world wide web expanded the consumers options to make vacation decisions such as air fare, seating and time of travel. E commerce has enabled consumers use of their tablets, smart mobile devices and emails to access the internet as resource to obtain and gather information about their choice of travel destination. Consumers find using their technology devices to be more accessible and comfortable. These devices are used to collect data about their travel destination through browsing the web on a company destination site. viewing the number of ratings or reviews that the destination has accumulated thus giving the consumer an idea of experiences of travellers who vacationed previously. As a business in the tourism industry ecommerce provides the company an opportunity to display products and services to the world. Businesses are given the opportunity to attract travellers to their world while enticing vacationers to want a experience everything that is available from browsing the other side of a screen through blogging, video clips and photos.Consumers are given more options with use of e-commerce. It is noted that businesses must take advantage and make use of the internet to remain competitive.

You may perceive the name Eric Lundgren. In 2017, he was everywhere throughout the news for making a $13,000 DIY electric vehicle with a 380 or more mile extend, effectively besting a Tesla. His LA-based organization worked in overseeing e-waste from regular electronic gadgets like cell phones and PCs. He's committed a huge number of hours to recuperating batteries, engines, and circuits from disposed of things reuse in wheelchairs, vehicles, or even different PCs. At 19, he began an organization to refurbish and offer PCs given to him by corporate customers like Dell, Asus, and Lenovo. At the point when a PC is sold or scrapped the Windows license accompanying it is legitimately transferrable to the new proprietor, making reestablishing non-working PCs and exchanging them a generally simple process. With a real Windows license, everything necessary is introducing the working framework from a reestablish circle and connecting the license key to demonstrate it's a legitimate install. The license key was frequently shown on a sparkly sticker along the edge or base of a PC. The certificate of realness, and the license key, is all you'd have to authentically introduce a working rendition of Windows on a non-running device. Those that didn't have the sticker, Lundgren told the Los Angeles Times, he rejected, pitching the parts to be utilized in different machines. Yet, it's here that Lundgren kept running into inconvenience. In the wake of aggregating exactly 28,000 restore discs, similar discs that used to come included with a bought PC, in any event before makers began getting rid of optical drives, Lundgren endeavored to dispatch them to his accomplice, for use in reestablishing non-working gadgets. After Microsoft and Dell caught wind of the plan, Lundgren was issued an indictment and fines

This article touches upon why it is so imperative for sustainability practices to be taught in the hospitality industry. It talks about how the next generation to come will not be able to tolerate today's world's insensitivity to the environment. Sustainability has shifted from a want to a must. Many big name hotels, like Marriott, have set high goals to reduce their environmental impact. They have key performance indicators like reducing energy use and the level of CO2 emissions to help aid the Earth's environment. The goal should be to have zero CO2 emissions and zero landfill waste, but this is a goal that will take time to reach. Profits should not be the only thing businesses are interested in. Sustainability should be included in the training process of employees within the business whether they be in customer service, kitchen or marketing...everyone can help save somewhere. Sustainability has become the new management dimension, right along with providing memorable experiences and providing good service. It has been shown that companies who practice sustainability in the workplace have a lower turnover rate because the employees know they are working towards a greater good and are given a sense of purpose.

This article talks about some of the alternatives to control e-waste. We recently had a discussion in our course, and my argument was that we needed to educate or inform people of the issue. This article provides examples of all the trusted companies that handle e-waste correctly, and some of the regulations already in place, such as WEEE. The article reviews multiple ways of distributing and handling e-waste correctly. Some examples given are sending the items back to the manufacturers and if they don't accept them, they present the Waste Online website that provides information on trusted e-waste management companies. They also present ideas of donating old electronic devices to start up business and small communities that may be in need of them.

This article is related to IT security in hotels. Around six months back a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators met at the LodgeNet's Customer Technology Symposium in Chicago to discuss on how protecting customer data is becoming their top priority. This type of situation was brought to a head earlier this year when marketing services giant Epsilon experienced a massive breach to its email systems. According to a SecurityWeek report, among those impacted by the breach were several hotel operators, including Hilton, Ritz-Carlton and Marriott. According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information. To overcome some of these and other concerns, McBeth said hotel operators are applying the best practices detailed by the Payment Card Industry Data Security Standard (PCI DSS), which aims to address data security for businesses that handle payment cards. However, he admitted that the task of ensuring protection throughout an organization is difficult, given the number of channels where vulnerabilities could be uncovered. This being the case, it is encouraging to see some hotels are making moves to lock down their data security practices. There is clearly a great deal of work that needs to be done, but if a hotel can demonstrate it is capable of protecting customer information, it may be more likely to inspire confidence in consumers, which, in turn, could afford the hotel a competitive edge.

Its a tough task to monitor this, because at the end of the day, the responsibility is at the property level to ensure that data is secure across the board. So training employees on the importance of data security and what a breach means could go along way.

The article goes over the different ways that an Indian company is creating an e commerce platform to transform the way business is done. It goes over the benefits, challenges and impacts that are faced when trying to launch the platform, which is becoming more widely used. With technology providing a bigger platform for the industry, the e marketplace aims to help improve the way suppliers do business, by making it easier to manage sales. The article pointed out that companies who have started to implement the e-commerce have seen 51% increase in revenue, which is remarkable. With all that being mentioned the article does briefly mention how the use of this business aims to provide ways to bring suppliers and buyers to improve the way business is conducted. How the supply chain is handled seems to be the biggest priority of the platform. With e ecommerce being such a major market, the ability to capture the online market is important. I think that the article does not touches upon several points that need be focused on, such as website design and security. Having an operational website that is easy to read and directs the consumer to what they are exactly looking for is one an aspects that affects the way a company does business. I these cases, the quality is as important as the quantity of information that is being given. I went ahead and took a tour of the site and seems easy to use, which is important. The site is generating revenue sales, but with more sales creating more information being stored. Having the ability to adapt to higher volumes of personal information creates a security issue, that would need to be addressed if not handled correctly.

This article talks about Mews, a start-up company, receiving a huge investment after there showing of "the first property management systems built for the internet era." Basically, a system that keeps track of all the hotel's check-in, check-outs, and transactions, this is an important system for those hotels who intend to keep up with the ever-changing digital age that we are in. This article focuses on the landscape of many of these types of tech groups who are all competing as well as the growth of this tech company and how they came up with this idea. Though with all new technology, there could be a potential drawback of data hackers mining for information. Thus, it is up to this group to prevent these problems while rolling out their new technology.

Not only are PMSs valuable for hotel management, but also for commercial and residential properties. The ability to predictively prepare for any issues that may occur allows for less onsite staffing at any given moment aside from the already lowered costs of using these online systems allows. These systems can also track energy usage to allow for better property management across the board.

This article describes the introduction of the cash register to the retail world after discovering a need to improve security of his cash transactions. Over the years, this evolved into our modern-day POS systems. Cash registers became more successful as technology improved. This meant anything from adding touch screens , to introducing sophisticated mobile technology. These advances benefit both the business and the consumer. Businesses are find affordable POS options at a fraction of the cost from decades ago, and customers are given convenient options for mobile ordering or self-service.

The article basically discusses six different ways how PMS's help shape and make the lives of hotel owners much simpler because they take a way most of the behind the scenes thinking action that is needed to run a fully operational hotel. Which ultimately gives the hotel owner more time to consider ways to satisfy their guests to persuade them to keep coming due to the exceptional customer service that may be given.

Many HRIS choices are available at different price points providing different levels of functionality. Given the importance of the choice the employer is making, the package selected should meet its current needs and have the flexibility to grow and expand with the organization into the foreseeable future. However, constraints from budgets, hardware and time will affect the choice made.

This article is about how myDigitalOffice was awarded 2020s number one Accounting and Finance Software. The name was given from Hotel Tech Report that only uses customer reviews to make their decisions. myDigitalOffice software has a hashboard that allows hotels to see a quick snapshot of their information and uses a Paperless Night Audit which customers really seem to enjoy.

True statement was given by Chestler on this topic. GDS have a lot of positive contribution to hotels and brings a lot of opportunity as it is growing. He even compare it to a supermarket. this system emerges and give a good impact on the hospitality industry's revenue.

With technology evolving and changing at a fast pace it is changing both what consumers expect and how the Hospitality industry responds to these expectations as well as how they do business themselves. The article highlights the many trends in the Hospitality industry. These trends include the improving and overhauling of a Wi-Fi network, conference rooms that offer Audio visual equipment, Smart room keys and many other different trends.

In today's world we are surrounded by technology; however, sometimes we do not realize the extreme of which we are surrounded by until we stop and look around. The Hospitality industry is quickly adapting to the technologically world we live it. I read an article written by Jeff Robinson, Technical Director for Aurecon titled "Technology in the hospitality industry - exploring the very latest trends". This article was beyond interesting because it touched on some on the way technology has already changed the hospitality industry and ways it will be changing it for the future. Robinson tells us in his article that "some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements". This means its not only about the bottom dollar, but the experience of each guest when they stay at the hotel. Robinson also states the obvious fact that travelers these days do not see Wi-Fi as a perk, but more of a must have. Full access to audio-visual is also on the must have list especially for business meetings and conferences. What I found most interesting from Robinson's article was the introduction of the Near Field Communication (NFC) technology. This technology give you the ability to share information from a short-range frequency wireless communication. This technology is also ideal for self check-ins by guests at hotels as well as smart room keys.(Robinson) Hotel room keys have come a long way. From an actual key, key card in which you insert, to a key card you simply pass close to the reader and now the birth of the smart key. "Smart room access system allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.". (Robinson) Now how awesome is that. Robinson also talks about other new technology just as the future of hotel in room entertainment, hotels offering

It has been well described and defined that technology impacted the hospitality industry in which it has advantage and disadvantages. The update and development of software creates a change in the business. This justifies that better software leads to better customer service. For this development has given most business opportunity to grow as they give them better tools.