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Fei Qi

Red Lion Hotels Partners with TravelClick to Create Hyper-Local Web and Mobile Platform... - 0 views

  • TravelClick is renowned as an industry leader in designing and producing award-winning hotel websites. 
  • Red Lion Hotels will leverage TravelClick's website design services to showcase each individual property's local personality through its own unique hyper-local online storefront.  The resulting online experience will fuse mobile, social media and interactive map technologies.
  • "TravelClick is excited to partner with a hotel company that wants to differentiate itself as Red Lion is doing with this investment.
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    This article is about how network works for the hotel. TravelClick is a leading provider that designs and produces websites for hotels. Each hotel can have its own unique hyper-local online storefront with information. The Red Lion Hotel is one of the cooperators with the TravelClick. TravelClick designed a special web and mobile platform for the hotel. The guests of the hotel can find the information such as where to have the best breakfast and where is the good place to go. The hotel will excite them to go out and enjoy and encounter. This can give the guests special experience and let them have much fun. The hotel aims to use this way to make a differentiation from other hotels. In my opinion, the competition of the hotels likes the battle, the hotel must differentiates itself from others and let the customers to remember it. The network can help the hotel a lot. It not only has the traditional function of making introduction and reservation, it also can be used for marketing. For instance, TravelClick will serve as Red Lion's agency of record in all matters impacting search engine optimization (SEO), pay-per-click (PPC) and display marketing. The resulting online experience will fuse mobile, social media and interactive map technologies. Make a good use of network can help the hotel manage itself well and attract more guests.
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    This article is about how network works for the hotel. TravelClick is a leading provider that designs and produces websites for hotels. Each hotel can have its own unique hyper-local online storefront with information. The Red Lion Hotel is one of the cooperators with the TravelClick. TravelClick designed a special web and mobile platform for the hotel. The guests of the hotel can find the information such as where to have the best breakfast and where is the good place to go. The hotel will excite them to go out and enjoy and encounter. This can give the guests special experience and let them have much fun. The hotel aims to use this way to make a differentiation from other hotels. In my opinion, the competition of the hotels likes the battle, the hotel must differentiates itself from others and let the customers to remember it. The network can help the hotel a lot. It not only has the traditional function of making introduction and reservation, it also can be used for marketing. For instance, TravelClick will serve as Red Lion's agency of record in all matters impacting search engine optimization (SEO), pay-per-click (PPC) and display marketing. The resulting online experience will fuse mobile, social media and interactive map technologies. Make a good use of network can help the hotel manage itself well and attract more guests.
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    I agree with you. Hotels need to differentiate themselves among competitiors in order to attract more business. This online experience made by TravelClick could work as a competitive advantage for some hotels that need to make their name known in new markets.
lismarycedeno1

Hospitality Upgrade | Marriott International Selects TravelClick for Business Intellige... - 0 views

  • TravelClick, an Amadeus company, and Marriott International, Inc
  • have expanded their strategic relationship.
  • Marriott will increase its use of TravelClick's Agency360®,
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  • Agency360 – A source of travel agent bookings from all four GDS systems
  • enables Marriott properties to understand the opportunity for all travel agencies in their market and target sales efforts to those agencies with the highest ADR opportunity.
  • Travel Agent GDS Advertising – A tool that reaches travel agents at the point of sale, GDS
  • Advertising helps hoteliers win and attract high-ADR bookings from business and premiere leisure travelers
  • Rate360 – A comprehensive rate shopping solution for the hospitality industry.
  • Marriott uses Rate360 data to ensure its hoteliers have the most current room rate data to optimize their competitive position.
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    Marriott International and TravelClick are expanding their strategic relationship in order to increase the use of TravelClick Agency360 within the Mariott hotel. The agreement includes using Agency 360, Travel Agent GDS Advertising and Rate360 to up sales and clicks for both parties.
vincentsalazar

HNN - 0 views

  • Recent global data released by TravelClick projects 2015 to be a record year for bookings through global distribution systems, the channel used when guests book through traditional travel agents. TravelClick is projecting 62 million bookings through GDSes in 2015, which is up from 61 million in 2014 and 42 million during the depths of the recession in 2009.   According to the data, a total of $12 billion in revenue was booked across all channels in the second quarter in the top 50 global markets, encompassing 69 million roomnights. GDS bookings covered 16.3% of those bookings. The highest portion of bookings came through direct bookings (36.9%), followed by Web bookings (22.5%). Central reservations system bookings (12.8%) and OTA bookings (10.2%) represent the remaining portion.   GDS bookings have managed to hold their share of transient bookings through the past two years, staying steady at 19.1% during the second quarter of each year. The total revenue from transient bookings in the top 50 markets during the second quarter grew year over year from $11.5 billion in 2014 to $11.8 billion this year.  
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    "Recent global data released by TravelClick projects 2015 to be a record year for bookings through global distribution systems, the channel used when guests book through traditional travel agents. TravelClick is projecting 62 million bookings through GDSes in 2015, which is up from 61 million in 2014 and 42 million during the depths of the recession in 2009. According to the data, a total of $12 billion in revenue was booked across all channels in the second quarter in the top 50 global markets, encompassing 69 million roomnights. GDS bookings covered 16.3% of those bookings. The highest portion of bookings came through direct bookings (36.9%), followed by Web bookings (22.5%). Central reservations system bookings (12.8%) and OTA bookings (10.2%) represent the remaining portion. GDS bookings have managed to hold their share of transient bookings through the past two years, staying steady at 19.1% during the second quarter of each year. The total revenue from transient bookings in the top 50 markets during the second quarter grew year over year from $11.5 billion in 2014 to $11.8 billion this year. " This article elaborates the rise in current and predicted bookings by GDS systems in the Hospitality industry. Over 12 billion dollars in revenue has been recorded thanks to the rise of GDS systems. This revenue has managed to hold on to a steady rise since over the last 5 years. If projections are correct, revenue in top markets will only grow larger.
kabir joshi

TravelCLICK | Hotel & Hospitality Industry Press Releases - 0 views

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    "TravelCLICK, Inc. the leading provider of emarketing solutions for the hotel industry. This results are from a three year old survey that demonstrates travel agents continue to increase their reliance on Global Distribution Systems (GDS) promotions for hotel bookings. Conducted for TravelCLICK by Phoenix Marketing International, the online, biannual survey included 500 travel agents from 30 countries, representing the four major GDS systems-Amadeus, Galileo, Sabre, and Worldspan. The study finds that 41 percent of travel agents worldwide are using their GDS platform more often than in the past, while 30 percent are using the GDS shopping displays more often. When asked about their awareness of GDS promotional messages, 55 percent of travel agents recalled seeing promotional messages in the past three months. Of this group, 52 percent made a booking at a hotel shown in the promotional message they saw, while 68 percent requested more information by looking at the click-through screen attached to the promotional message, and more than 70 percent looked inside the GDS systems for more information. "
natyangel

Marriott International Selects TravelClick for Business Intelligence and Travel Agent G... - 0 views

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    The article states that the partnership between Marriott International and TravelClick will truly allow the company to maximize revenues and win new business. TravelClick will provide Marriott International with Agency 360, which is a source of travel agent bookings from all four GDS systems. It also includes travel agent GDS advertising, which is a tool that helps hoteliers attract high-ADR bookings from travelers. Lastly, Rate 360 will be used as well, this helps ensure hoteliers that they have the most current room rate data to optimize their competitive position. This partnership will continue to allow Marriott International to prosper by using different outside companies to help them become better hoteliers.
Te Gu

TRAVELCLICK AND GOOGLE IMPROVE ADVERTISING ON GDS - 0 views

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    It introduce that as the reservation online, GDS become more and more important. It makes booking tickets more efficiency than travel agents. Global Distribution Systems is a worldwide computerized reservation network which used as a single point of access for reserving airline seats, rooms, rental cars, and other travel related items by travel agents, online reservation sites, and large corporations. From this article, the news is that now advertisers have a new level of sophisticated functionality and transparency for GDS ad placement that is currently unrivaled elsewhere online. Both the ad serving and travel agent hotel shopping environments have been identified and leveraged unique predictive characteristics in travelclick and doubleclick. About the result of the research and corresponding development there are two improvements for advertising on the GDS. The first one is DRU, Dynamic Rate Update, instantaneously inserts a hotel's BAR-specific to actual check-in date-into the ad copy displayed to the audience. And the second one is a next-generation methodology isolates and identifies advertising-enabled travel agencies and measures the hotel booking revenue that they produce in participating GDS. Now the American Society of Travel Agents (ASTA) has been helpful in developing travelclick's DRU and advertising-enabled hotel booking methodology. Because today market competition is very high, best available rates to travel agents for bookings made on the GDS is very necessary.
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    Yes. I really like the Global Distribution System which makes our life more easier. When I plan for a vacation, I could search the information from the system and choose from different options and make the decision to book tickets and make a reservation in hotels.
dstro007

Booking trends: Don't ignore impact of GDSes - 0 views

  • Hotel bookings through travel agents are expected to reach a record high in 2015 and have held their share of the market despite dire predictions for years.
  • TravelClick projects 2015 to be a record year for bookings through global distribution systems
  • TravelClick is projecting 62 million bookings through GDSes in 2015, which is up from 61 million in 2014 and 42 million during the depths of the recession in 2009.
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  • Travel agency bookings captured the highest ADR in North America ($189) and internationally (€198).
  • a total of $12 billion in revenue was booked across all channels in the second quarter in the top 50 global markets, encompassing 69 million roomnights
  • GDS bookings covered 16.3% of those bookings.
  • GDS bookings have managed to hold their share of transient bookings through the past two years
  • Mobile booking is not a prediction; it’s reality
  • If you aren’t ready for mobile booking, then you’re already behind the curve
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    Don't sleep on the GDS systems. The are making their mark and proving to be an important asset in the process of making a booking. Whether it is a hotel, car, cruise, or airline reservation, the GDS systems got you covered. Being that nowadays, travel agent would use this system for their non-tech savvy clients, bookings are expected to be at a record high this year. In a report generated by TravelClick, out of the $12 billion dollars generated in the second quarter alone, GDS systems accounted for a little over 16% of that total; the highest percentage came from direct bookings, of course. So at least we can count on the use of these GDSes to help turn a profit within our industry. 
yimengliu

Are travel agents REALLY booking less often with GDSs and going direct? - 2 views

  • The report says agents are booking air tickets 15% less than they did in 2006, while they’re booking tickets direct from airline websites 65% more. That result combines with the trend that there are fewer than 10,000 agencies in the US today — down from 32,000 in 1998.
  • That’s one perspective, over a long period. But if you look at the latest data from another source, a different picture emerges. TravelClick, a provider of cloud-based solutions for hotels, found that GDS room nights in Q4 2013 grew by 5.3%, year-over-year, in North America. That was a larger jump than it reported for either OTAs or brand.com sites received from travel agents.
  • GDSs have long given travel agents a cut of the fees, while also often supplying back-office systems. GDSs have wanted to reduce these kickbacks in recent years, as airlines have negotiated hard on segment fees. But they haven’t been able to, as the bargaining hand of agents has been strong.
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  • GDSs have responded by trying to make their tools more user friendly with “graphical user-interfaces”, but uptake has been slow. Despite complaints, some established agencies seem reluctant to learn new systems.
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    There has a report about the travel agents are booking less with GDSs, the customers booking air tickets 15% less than they did in 2006 and they found they are booking tickets from the company the airline website 65% more than before. According to the research, more than 32,000 travel agencies in the US in 1998, but there are less than 10,000 travel agencies in the US today. According to this report, the article trying to find the answer about if travel agents are doing significantly fewer bookings with GDSs. Online travel agencies are very popular led by Priceline.com, Expedia, and Orbitz etc. More and more people would like to book the hotel rooms, airline ticket via the OTA. The benefit of the OTA is the customers can see the price of the different hotels or airline companies on one website rather than several websites. That can help customers save the time and money because they always can show you the lowest price. OTA make the booking easier and clear. We know how popular of the Online travel agent in these years. That's why this article trying to find it out of why the percentage of direct booking more than their booking via GDSs. Travel agents attract a lot of customers that can directly influence the number of booking with GDSs. "ASTA's survey found that American agents use GDSs to book hotel rooms 29% less today than they did in 2006 but agent reservations made on hotel websites have increased 58%". But if we change a perspective, TravelClick found that GDS room grew 5.3% in the 2013 year over year. Therefore, we can found that travel agents use of the GDS for hotel booking growing very fast than direct booking via the company website.
Yujia Xie

Travel Agents Increase Use of GDS to Book Hotel Rooms | TravelClick - 0 views

  • clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.75 percent of respondents indicated that they were using GDS Shopping Displays the same amount or more often than in the past, with 27 percent stating that they are using GDS Shopping Displays more
  • Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,” remarked John Hach, Senior Vice President, Global Product Management at TravelClick. “As the GDS channel produces one of the highest average daily rates of any booking channel, there is a huge opportunity for hoteliers to influence travel agents through the GDS at the point-of-sale.”
  • This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,” continued Hach. “The data demonstrates that if the messages are reaching the agent, they are also reaching the customer; it’s a chain reaction which translates into concrete sales around the world. As hotels plan their marketing and sales activities for 2012, investing in the GDS channel will undoubtedly prove to be a crucial componen
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    As this article mentioned, more and more travel agents use GDS to reserve hotel rooms. Finding from the research, it clearly demonstrated the importance of GDS for travel agents and more agents chose it as the searching tool. At the same time, for the hoteliers, it is also an opportunity to make use of GDS to influence travel agents. In addition, promotional message assist to increase sales. In my opinion, I think travel agents and GDS are not competitors, they can make up each other's disadvantages and cooperate with each other.
Yekaterina Ponomareva

Red Lion Hotels Partners with TravelClick to Create Hyper-Local Web and Mobile Platform... - 0 views

  • Red Lion Hotels Partners with TravelClick to Create Hyper-Local Web and Mobile Platforms
  • TravelClick is renowned as an industry leader in designing and producing award-winning hotel websites.
  • Our new Web and mobile platforms will be all about giving our customers the inside scoop and enticing them to get out and enjoy and encounter.
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    The article talks about the new technological advancements Red Lion Corporation has made in order to make customers do their reservations on the website of a company, to learn about their destinations, etc. Employing new search optimization engines, mobile platforms and interactive map technologies really advances this company in all the aspects.
Omar Shalaby

TravelCLICK Launches Hotelligence 360 - 2 views

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    Jan 22, 2010 TravelCLICK has unveiled Hotelligence 360, a suite of interactive business intelligence applications that enable hotels to identify new growth opportunities and improve financial performance. The program provides hoteliers with frequently updated booking data backed by 100 percent of the global distribution system (GDS) channel, allowing hotels to compare revenue performances with their competitors, source new customers, and maximize profit.
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    Hotelligence 360 reporting is a great example of HRIS in the hospitality industry. The reports generated pull market information for the competitve you set for your area (usually approximately 5 competitor properties plus yours, additional ones can be added for additional fees). To gain access to the reporting, some of your marketing budget would need to be spent on it, but this helps gain some critical information for your market area and competitors in terms of agencies utilizing GDS systems to book hotel rooms. It displays data such as top 150 agencies, ADR, lead time, market share, average LOS, and more. It shows which of the 4 GDS tools are being used for the agency (Galileo, Sabre, Apollo, Amadeus) and where the business is coming from. There are great details in trying to capture business from the area. I find it to be most beneficial to a new hotelier trying to secure new business and deter them from the competition, it gains knowledge of good startingplaces for cold calls and attempting the relationship building to capture their market. In decifering these reports, you can get a good feel for what the agencies are valueing in ther selection, be it location, amenities, or price prior to speaking with them. It helps to gain an advantage when securing the proper contact and having the conversation in capturing their business. There are plenty more advantages to reading these reports, this was just my version of the most important tools provided.
ahand019

GDS can equal ROI with the right opportunities - 0 views

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    This article by Sean McCracken talks about hotels not utilizing GDS systems and travel agents to their full potential. A majority of the business booked through GDS channels is corporate and corporate travelers tend to choose luxury hotels, which drive higher ADR. These travelers are also more likely to upgrade to premium room types, which also helps ADR. While marketing through GDS has a high initial cost, many hotels are seeing a higher return on investment. The Hilton Garden Inn Overland Park made an initial investment of $600 for three months and saw about $10,000-$15,000 in added revenue per month. The marketing enables the hotel to be exposed to travelers so when the marketing ends, they will be able to build loyalty and hopefully have those travelers come back. Many believed GDS systems were a thing of the past, but a recent survey by TravelClick shows that travel agents were actually more likely to book through GDS. Rate is key and travel agents will stop booking hotels through GDS if those hotels are not offering their best rates.
YONGHE FAN

New Castle Resorts GDS Chain Code - WV - Available Across All Four GDS Platforms :: Hot... - 0 views

  • Travelclick®, the leading provider of profitable revenue generating solutions for hoteliers worldwide, today announced an agreement with Castle Resorts & Hotels, a growing international chain of 25 hotels and resort condominiums, to provide GDS connectivity and IDS distribution. 
  • Castle Resorts will use Travelclick’s iHotelier central reservation system (CRS) to distribute inventory to, and manage reservations for, hundreds of thousands of travel agents on the Global Distribution System (GDS) as well as many other third-party travel websites shopped by millions of consumers every day.
  • With Travelclick’s seamless connectivity to the GDS and GDS-powered portals, the properties will be able to better control rates and availability, monitor performance and identify opportunities for growth.
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    This article is starting from an agreement made between Travelclick which is a leading provider of profitable revenue generating solutions for hoteliers and Castle Resorts & Hotels on GDS connectivity and IDS distribution. The Castle Resorts will use Travelclick's central reservation system (CRS) to distribute inventory to thousands of travel agents on the Global Distribution System (GDS). Because of the alliance between the two organizations, Castle Resorts has become the largest iHotelier customer in Hawaii. The president of Castle Resorts believes that Teavelclick's GDS connectivity solutions will help them achieve a higher level of performance and allow them to connect with travel agents instantaneously and seamlessly to further potential guests. From this article, I fully realize how important the GDS system is and what it could do for hospitality industry. It is just like providing a closer link between hotels and potential guests by connecting with travel agents.
Donald Wojciechowski

GDSs are still strong in the US hotel market | Tnooz - 0 views

  • In the US hotel market, global distribution systems (GDSs) are as strong as ever, when the data is looked at in a certain light.
  • The resilience of GDSs flies in the face of a decade’s worth of industry chatter that GDSs are experiencing rapid decline
  • GDSs have a cost advantage over OTAs. That’s partly because of the higher value of the transactions they typically process at volume, compared with the typical bookings that come through central reservation offices
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  • The major GDSs are racing with each other to become more dynamic and allow hoteliers to connect to travel agents at the point of sale and increase upsells of guests on amenities
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    This article discusses how GDS's are still going strong in US Hotel industry. 55 million hotel reservations made last year through GDS according to Travelclick in e-commerce service provider. PhoCusWright estimates that GDS is represent 10% of all hotel revenue. Furthermore according to a study by the American Hotel and lodging Association 1.3 billion in fees were paid by hotels on base revenue of about 100 billion. The article states that these fees are usually passed on to the travel agents. Comparably bookings made through online travel agencies is nearly double that figure at approximately 2.5 billion on the same 100 billion of base revenue. The article concludes by saying that business travelers tend to stay at properties with higher average daily rates pushing up the average chance action on the GDS bookings.
meag_mccracken

Travel Agent Use of GDS Growing More Than Any Other Booking Channel - 1 views

    • fotan001
       
      I found this article so interesting as we continue our discussions on GDS and Travel Agents. As reported in the article by Danielle DeVoren/ Taylor McGrann on TravelClick, "a study of more than 650 agents from 34 countries found that travel agents are using Global Distribution Systems more than ever before". GDS has managed to maintain a rate parity, added with more benefits, have added incredible value  to booking with GDS. So much so, that GDS is one of two channels TA's are using more of with a 14 percent increase. The other channel, which was hotel/chain websites, paled in comparison at 3% increase. Promotional messages play a big role as well, as GDS helps Agents find the best rate with the best added amenities. I think this clearly shows that GDS is still a powerful tool for Travel Agents and has continued to deliver to TA's needs by keeping up with the rate race and adding other values in amenities (such as upgrades, complimentary breakfast, etc.). 
  • “With more agents using the GDS, there is an increased emphasis on ensuring rate parity so that agents can maintain credibility with their clients. There is nothing worse for an agent than offering a rate to clients only to learn that they could find a better rate by themselves on a different channel,” said Mr. Ewell.
  • Negotiated rates aren’t the only option for travel agents using a GDS. Travel agents put a premium on booking the best available rate for clients and promotional messaging help agents find the best rate whether negotiated or not. Agents affirmed that promotional messages from GDS Advertising influence bookings,” said Mr. Ewell. 
ppate011

GDS business can be a significant source of incremental bookings and increased margin f... - 0 views

  • Every hotelier knows the advantage of direct online bookings to their hotel. But there is more to direct than just bookings on your website booking engine.
  • At Bookassist our metasearch management team has delivered metasearch bookings growth of 130% in the first quarter of 2018 versus the last quarter of 2017 (see https://bookassist.org/company/testimonials/en/)
  • The GDS is a large computer network that represents a single point of entry to travel agents and travel sites worldwide
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  • A 2017 study of more than 900 travel agents located throughout 52 countries revealed that travel agents are continuing to report a record use of the GDS for hotel reservations.
  • It’s important to note also that GDS corporate business typically delivers a quality customer that usually augments hotel F&B/C&B revenue using his employer expenses to wine and dine in the hotel, in contrast to leisure travellers who tend to spend outside the hotel.
  • Because of the fixed transaction fee element, calculation of the CPA of a GDS booking will depend on the hotel sale rate achieved and the length of stay.
  • For the individual hotelier, the requirements for applying to consortia or account managing their property on the GDS can be onerous.
  • RFP is “request for proposal”, where companies make the market aware of the volume of bednights they expect to need for the upcoming year.
  • GDS business can be a significant source of incremental bookings and increased margin.
  • It’s time to make sure that you are open for business on the GDS.
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    Over the few years, travel agents are using booking through Global distribution systems. Hotels however are having to pay a 20% booking fee when people book through GDS. Travel agents are also now using Airbnb, and alternative booking, because they aren't seeing any commissions on them. GDS is a large computer network that represents a single point of entry to travel agents and meta search sites. GDS are heavily used in the business and corporate travel accounts. GDS corporate business typically delivers more revenue for hotels because business travelers usually eat and drink in the hotel, rather than travel outside the hotel and spend money. Travel agents use commissionable and non-commissionable booking that, where commissionable bookings must add typically 8-10% agency commission on top of the GDS fees. GDS can be a good source of incremental bookings and increase margins.
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    Over the few years, travel agents are using booking through Global distribution systems. Hotels however are having to pay a 20% booking fee when people book through GDS. Travel agents are also now using Airbnb, and alternative booking, because they aren't seeing any commissions on them. GDS is a large computer network that represents a single point of entry to travel agents and meta search sites. GDS are heavily used in the business and corporate travel accounts. GDS corporate business typically delivers more revenue for hotels because business travelers usually eat and drink in the hotel, rather than travel outside the hotel and spend money. Travel agents use commissionable and non-commissionable booking that, where commissionable bookings must add typically 8-10% agency commission on top of the GDS fees. GDS can be a good source of incremental bookings and increase margins.
anonymous

TravelClick: Mobile and Digital Bookings Continue to Rise | Hotel Business - 0 views

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    In the last 10 years bookings online have increased drastically. Guests are no longer picking up the phone and making reservations. Guests are booking through OTAs such as Expedia, booking.com, Hotels.com and more. Millennial's especially don't want to pick up the phone and waste their rime talking with someone when they can book easily on their mobile phone in mere seconds. Most hotels would prefer direct bookings to their site. They make more money this way, but with the increase of OTA bookings hotels are having to turn to social media to push their own sites. They are also using things like loyalty programs to drive direct bookings as well.
yuqiongliang

Website, GDS and OTA: the right mix in distribution channel investments - Insights - 0 views

  • Here is a summary of the trends in three online distribution channels used in the hospitality industry: websites, Global Distribution Systems (GDS), and online travel agents (OTAs).
  • The Internet has made marketing more measurable and accountable with different metrics and analytics that show the contribution of marketing to the bottom line. The most critical measures of marketing are the customer acquisition cost (CAC) and the customer lifetime value (CLV), which at times can be difficult to understand and quantify.
  • The CAC is the price a hotel pays to acquire a new customer, which can have a significant impact on RevPAR performance and asset value growth. The CLV is a prediction of the value a business will derive from its entire relationship with a customer.
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  • CAC = Marketing Campaign Costs/Total Customers Acquired
  • CLV = Gross profit from all historic purchases for an individual customer
  • f managed skillfully, the hotel’s website could yield the lowest CAC and the highest CLV as it permits the hotel to have a direct interaction with the customer which could lead to a long-term relationship.
  • Each online distribution channel plays a different role in the hotel’s marketing program:
  • The hotel website is the most critical marketing tool because it can deliver a message that is both relevant and appealing to the target customer.
  • A responsive web design provides an optimal viewing experience by adapting the website to mobile phones, desktop computers, and tablets. A responsive design is an advantage because a wide range of devices are used to make hotel reservations.
  • This could be a significant advantage for a hotel considering that mobile bookings have increased by 42% in the last two years, accounting for 25% of total bookings made in the Americas, as reported by TravelClick.
  • hotel website that contains relevant, unique, engaging, and accurate information will be able to dominate SEO.
  • Online Travel AgentsThis channel has the highest cost for hotels given the bidding process and the commission structure in place, typically amounting to 15% to 30% of revenues generated.
  • Branded hotels typically have agreements and commission structures in place with different OTAs.
  • Most OTAs feature a pay-per-click sponsor listing through a bidding process that typically ranges from $0.25 to $2.00 per click, depending on the market.
  • Each OTA uses a slightly different algorithm to position and rank hotels in the results screen. Regardless of the OTA used, hoteliers should implement the following techniques to position their hotel with the highest possible ranking:
  • The more information we know about customers, the more we will understand how to attract them to hotel properties. Hoteliers need to understand the electronic distribution environment and develop a comprehensive pricing strategy to maximize revenue and profit. Maximizing profitability can only be possible by extracting intelligence on the day-by-day activity of these channels and analyzing the possible displacements.
  • It is important for hotels to ease the booking process for travel agents by including the right type of information and rates in the GDS, and by keeping hotel information current, including all attractions and points of interest that attract guests.
  • Measuring the distribution channelsDemand360 is a market intelligence tool from TravelClick that provides exclusive information and in-depth reports on projected future demand for a hotel’s specific competitive set.
  • GDS provide pricing, availability, and reservation functionality to a world-wide market of consortia, who can book airline, car, hotel, and other travel arrangements for their customers.
  • Here is a summary of the trends in three online distribution channels used in the hospitality industry: websites, Global Distribution Systems (GDS), and online travel agents (OTAs).
  • The most critical measures of marketing are the customer acquisition cost (CAC) and the customer lifetime value (CLV), which at times can be difficult to understand and quantify.
  • the hotel website reflects and emphasizes the hotel’s image and competitive edge
  • OTAs can boost occupancy in need periods and help diversify a hotel’s client base by introducing guests that otherwise might not have considered staying at that particular hotel
  • the GDS connects hotels with consortia, which are global associations of travel agents that provide hotels primarily with major sources of corporate business.
  • A vanity domain name with an independent website that reflects the hotel’s unique personality can be an advantage for a branded hotel operator to include relevant information about their particular submarket and the property.
  • The advantage of this distribution channel is marketing exposure. If a hotel is incapable of filling certain days using other channels, even higher-cost OTAs would be considered a benefit.
  • GDS provide pricing, availability, and reservation functionality to a world-wide market of consortia, who can book airline, car, hotel, and other travel arrangements for their customers.
  • It is important for hotels to ease the booking process for travel agents by including the right type of information and rates in the GDS, and by keeping hotel information current, including all attractions and points of interest that attract guests.
  • The GDS distribution channel remains an important part of the industry, and it can have a significant impact on the amount of commercial demand captured.
  • Data mining will help managers understand how many room nights are being booked and the typical season and day of the booking, which will in turn help them recognize how to maximize profit from these accounts and avoid displacing higher-rated demand.
  • GDS channel advertising opportunities are also available to increase the exposure of the hotel on the GDS
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    Hotels rely on the information that is accessed through different intermediary systems that give each property information on their customers, as well as insight on their comp set. OTAs play a key role in assisting properties generate revenue, they have different processes in place such as pay per clicks or commissions involved when bookings are made through their websites. Marketing plays a key role in both OTAs and a properties direct website. Websites must be user friendly, easily accessible and have the ability to function on a mobile device. Majority of bookings are made online and and increasing amount are being made through a mobile device. Ensuring that each of these platforms creates a welcoming environment for each potential guest maximizes the chances of them booking.
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    An effective marketing strategy starts with knowing your customers and your goals. it is important to understand how to attract online shoppers, increase conversion rates, and have data mining tools to understand the customer's preferences and booking patterns to be able to develop a long-lasting relationship.OTAs and GDS remain an essential part of the industry, as they provide marketing exposure to a wider range of market segments.
laura kaczkowski

Travel Agents Increase Use of GDS to Book Hotel Rooms - 3 views

  • Advanced Search Search Products & Services    News Releases Close Send a release Member sign in Become a member For bloggers For journalists Global sites Products & Services Knowledge Center Browse News Releases Contact PR Newswire
  • he leading global provider of revenue generating solutions for hoteliers, clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:
  • 84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.
  • ...8 more annotations...
  • where 26 percent of travel agents stated that they used their GDS platform more often than in the past and 19 percent said they used the GDS Shopping Displays more often than before.
  • "Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,"
  • Travel agents in 25 countries across the Americas, EMEA (Europe/Middle East/Africa) and Asia/Pacific regions who subscribe to one of the four major GDS systems were asked to participate.
  • n the survey, travel agents worldwide also indicated that promotional messages are effective and often prompt bookings: 66 percent of all travel agents surveyed who were aware of promotional messages requested additional information by looking at the screen attached to the promotional message.
  • "This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,
  • s the leading provider of revenue generating solutions for hoteliers across the globe. TravelClick offers hotels world-class reservation solutions, business intelligence products and comprehensive media and marketing solutions to help hotels grow their business.
  • is one of the fastest growing marketing research firms in the United States. With offices across the country and in Europe and partnerships with many of the largest companies in the financial services, consumer package goods, automotive, healthcare, media, technology and travel and leisure industries worldwide, PMI also offers advanced advertising and brand measurement along with direct marketing expertise.
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  •  
    In the article, "Travel Agents Increase Use of GDS to Book Hotel Rooms," it talked about how the leading global provider of revenue is generating solutions for hotels, it shows how important GDS platforms are to travel agents. "84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more." Back in 2009, when the last study was conducted, about 26 percents of travel agents said that they used their GDS platform more often than in the past. This study also states that the annual GDS shopping displays will be over $50 million in 2011, which will increase more than a million bookings compared to 2010. There was another survey that was done and they surveyed different travel agents from across the world that were subscribed to a major GDS system. In the survey the travel agents indicated that promotional messages are effective and often prompt bookings. Out of the travel agents they surveyed, 66% said that they were aware of the "promotional messages requested addition information by looking at the screen attached to he promotional message." From this survey it showed that promotional messages are an excellent way to reach travel agents and from reaching the agent, they also reaching the customer, it's a win-win reaction.
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    I enjoyed the part about brand and promotional messaging, that is always a lure for me. When I see an attractive offer, evern If I'm not interested in booking or going to the destination, I often click on it anyway just to see the offer. It is a very effective marketing tool.
gmuno014

How does the GDS fit into your revenue strategy? - Duetto - 0 views

  • Most recently, TravelClick reported the industry is seeing an all-time record use of the GDS for booking hotels. In its annual Global Travel Agent GDS study, TravelClick says over half (51%) of global travel agencies have reported using GDSs more often than compared to the past two years.
  • Just because the few travel agents that are left are using the GDS a bit more doesn’t mean it’s a lucrative channel for your hotel inventory.
  • “The growth reinforces the importance for hoteliers to pay extra attention to the GDS, especially as it is one of the highest average daily rate channels for maximizing revenue per available room (RevPAR).”
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  • The safe bet is to analyze your own booking data and crunch the numbers yourselves.
  • You can use this information to calculate Net RevPAR, or revenue per available room after subtracting all the costs it took to acquire that guest.
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    According to this article, there is a common misconception that Travel Agents always book through GDS's and that they are the reason for increase in GDS bookings. This is false. As years pass, Travel Agents are losing their value over the online world that now consumes everyone's time. According to the article, in 1995 there were approximately 35,000 accredited travel agencies and last reported, in 2015, that number dropped to 12,780! I personally thought that Travel Agents were the main reason for the grand majority of these GDS bookings, but in the article they mention a fair point - Travel Agents have access to GDS, but if rates are lower elsewhere, they will not book through the GDS. It is important for a hotel property to track what rates they are showing on all channels.
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    This is one of the topics that has greatly affected the hotel industry. When guests seek the lowest rate possible, we are losing potential revenue and considering a travel agent seeks commissionable rates, our net profit is much less than the displayed rate.
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