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Carolina Villa

Personality Hotels Move to the Cloud with the ATRIO™ Guest Experience Managem... - 1 views

finance.yahoo.com/...ove-cloud-atrio-140000700.html

hotels cloud management

shared by Carolina Villa on 17 Feb 12 - No Cached
  • PAR Technology Corporation (NYSE:PAR - News) and the leading provider of guest-centric hospitality management systems and Personality Hotels, San Francisco’s first boutique hotel company, today announce the successful deployment of the ATRIO™ Guest Experience Management platform at the Hotel Diva in San Francisco, California.
  • With this deployment, PAR Springer-Miller achieves a significant milestone and emerges as a true innovator in the global hospitality industry. The installation at the Hotel Diva marks the culmination of the initial, twenty-two month, development effort that delivered an extraordinary advancement in the state-of-the-art of technology in the hospitality industry.
  • The guiding pillars of ATRIO include the industry’s only platform purpose-built for true cloud computing, a highly innovative user experience, modular design, and the use of an Enterprise Service Bus. Overlaying ATRIO rests PAR Springer-Miller’s ongoing commitment to guest-centricity. Among many other benefits, true cloud computing and the “zero training” goal of the user experience brought significant financial benefit to Personality Hotels.
  • ...3 more annotations...
  • “Deploying ATRIO in the cloud helped reduce our implementation costs considerably,”
  • The ATRIO platform delivers on the promise of feature velocity, which means technology can now represent a true enabler of innovative capabilities and services rather than a constraint.”
  • PAR Springer-Miller built ATRIO using Microsoft technologies including the Windows Azure cloud platform. As a Microsoft Alliance Partner, PAR Springer-Miller and Microsoft collaborated to make certain ATRIO represented the industry’s first application purpose-built for true cloud computing.
  • Carolina Villa on 17 Feb 12
     
    PAR Technology Corporation and Personality Hotels, announced the successful implement of a new management platform ATRIOt, at the Hotel Diva in San francisco, California. This installation brings an extraordinary advancement in the state-of-the-art of technology in the hospitality industry. It also helped to reduce costs considerably and it also promises to bring and increase on velocity.
noreen1

The Property Management Puzzle | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...roperty-Management-Puzzle87632

shared by noreen1 on 07 Feb 15 - No Cached
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • ...70 more annotations...
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • next year.
  • next year.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich.
  • A significant chunk of hotel IT budgets -- 19% -- is spent on property management systems (PMS)
  • Some are ready to embrace cloud-based solutions; others want to expand their mobile capabilities; and others are excited about the possibilities rich data can provide in personalizing the guest experience
  • I think it’s really about the ability of the PMS to grow with the changing need. What we need today isn’t what we needed just two years ago
  • Both Nickelson and Yelley are experiencing different symptoms stemming from the same challenge: better integration between systems.
  • Every vendor and most of the hoteliers HT spoke to predicted that property management systems would eventually migrate to the cloud.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,”
  • “Just because they’re in the cloud doesn’t make it easier to integrate,
  • I agree, from a PMS standpoint, that I want to know everything about a guest when they show up at the front desk. I should be able to see that you’ve stayed with me, and if you posted about our hotel in our social space, and if it was a complaint.
  • noreen1 on 07 Feb 15
     
    Hoteliers are expecting a lot more out of their PMS's such as data acquisition, integration with other systems, mobile capabilities, and social media. This article describes some of the different directions hoteliers are taking based on their specific focus and desired results. Some of the advantages and disadvantages of cloud based PMS's are discussed such as mobility, internet connection redundancy for rural vs. urban areas, and multiple system integration. The increasing role of social media is also explored and the degree to which it should be utilized by the hospitality industry. There are many possibilities including using social media posts to mine guest reviews, as well as the ability to book your hotel on Facebook and receive a confirmation via text. I apologize for the diminishing hi-lighting towards the end, my tool bar is having some issues!
Jennifer Dantzler

How Brands Can Resist The 'Commodification' Of Proximity Marketing Data | - 1 views

www.geomarketing.com/on-of-proximity-marketing-data

shared by Jennifer Dantzler on 19 Feb 18 - No Cached
  • While all major players are promising data that ties together the on-the-go mobile shopping experience with all the touchpoints that influences the purchase path, the proximity-based shopping guide ShopAdvisor has been working on broadening its point of differentiation.
  • While the multiple changes might initially seem confusing, the solution its attempting to present to its clients promises to be simple: to make it more efficient to create and deliver targeted, personalized marketing messages in a store environment. Accompanying that is a promise to determine how well those efforts did the job.
  • We’re sending people actionable information about specific interests that we gleaned and learned from over time when they’re in a place and a location and when there’s product inventory to support something that’s going to make efficient use of their time.
  • Jennifer Dantzler on 19 Feb 18
     
    This article describes how one company named ShopAdvisor set themselves apart from the others by delivering specific marketing messages and advertisements in a store instead of generic ones.
natashacastro

Fyre Festival, a Luxury Music Weekend, Crumbles in the Bahamas - The New York Times - 0 views

www.nytimes.com/...-festival-ja-rule-bahamas.html

shared by natashacastro on 08 Nov 17 - No Cached
  • Promoted by Instagram influencers including Kendall Jenner, Bella Hadid and Emily Ratajkowski as a never-before-seen V.I.P. event, the gathering — with weekend ticket packages starting around $1,200 and topping six-figures with extras
  • On social media, where Fyre Festival had been sold as a selfie-taker’s paradise, accounts showed none of the aspirational A-lister excesses, with only sad sandwiches and free alcohol to placate the restless crowds. General disappointment soon turned to near-panic as the festival was canceled and attendees attempted to flee back to the mainland of Florida.
  • “Not one thing that was promised on the website was delivered,” said Shivi Kumar, 33, who works in technology sales in New York, and came with a handful of friends expecting the deluxe “lodge” package for which they had paid $3,500: four king size beds and a chic living room lounge. Instead Ms. Kumar and her crew were directed to a tent encampment. Some tents had beds, but some were still unfurnished. Directed by a festival employee to “grab a tent,” attendees started running, she said.
  • ...5 more annotations...
  • By Friday morning, the festival, founded by the rapper Ja Rule and the tech entrepreneur Billy McFarland, was in damage-control mode. “Fyre Festival set out to provide a once-in-a-lifetime musical experience,” the organizers said in a statement. “Due to circumstances out of our control, the physical infrastructure was not in place on time and we are unable to fulfill on that vision safely and enjoyably for our guests.” (A second weekend, planned to start May 5, was also scrapped.)
  • internet programming, the ocean and rap music.
  • But the pair soon discovered logistical hurdles, including a lack of proper water systems and transportation. “There wasn’t the infrastructure we needed. We attempted to build a city out of nothing,” Mr. McFarland said. “Neither of us had developed an island or a festival before.”
  • Still, after a few months of planning — including adding sewage piping and buying an ambulance in New Jersey and shipping it to the island — the organizers thought they were ready for the crowds until the storm on Thursday morning washed away some of what they had built.“Our mistake was trying to own all of it in-house,” said Mr. McFarland, who is also the founder of Magnises, an exclusive members-only benefits card for upwardly mobile millennials. “We were in over our heads.”
  • The Bahamas Ministry of Tourism expressed its dismay in a statement on Friday, citing the festival’s “disorganization and chaos.” It continued: “ We offer a heartfelt apology to all who traveled to our country for this event.”
  • natashacastro on 08 Nov 17
     
    This article is a perfect example of how event planning can go terribly wrong with social media usage. The Bahama music festival hosted by Ja-Rule and his company left hundreds stranded on the Island of Great Exuma. The event started off by being promoted through instagram, mainly by famous celebrities such as Bella Hadid and Kendall Jenner. Tickets were sold at $1,200 for the utmost luxurious experience. Come the weekend of the festival, music go-ers arrived into full chaos. Everything that had been promised to the guests such as deluxe lodges, yoga tents and food courts were missing. People showed up to an empty island with no food, water or basic shelter. Clearly the festival was poorly executed and planned and it was canceled. There was a lack of infrastructure on the island to provide safety for the guests along with a lack of proper water systems and transportation. The event planners had not had a proper back up plan for storms that could potentially hit the island (which happened) which completely set back everything. Many viewed this Fryre Festival as a major scam and were extremely upset, but what it turned out to be was a poorly planned and executed music event.
damanigoode

Reopening Las Vegas: Casinos, businesses open amid protests, COVID-19 - 0 views

www.rgj.com/...3157398001

Las Vegas casinos protests covid reopening

shared by damanigoode on 08 Jun 20 - No Cached
  • It was set for launch on Tuesday morning, two days before casinos planned to end the coronavirus shutdown and open doors to visitors for the first time in almost 80 days.
  • demonstrations resulted in hundreds of arrests
  • things changed again when another violent night of unrest left a police officer shot in the head and a man dead outside a courthouse. The commercial was shelved
  • ...4 more annotations...
  • Because of the passion and sensitivity and pain our community was feeling as well as every community in the country, we thought it would be more appropriate to show restraint."  
  • With intel from the Las Vegas Convention and Visitors Authority, Vassiliadis monitors room occupancy rates, bookings and visitor numbers at McCarran International Airport. The data, he said, has been promising – but nowhere near pre-pandemic levels.
  • MGM Resorts International is only booking 30 to 35 percent of available rooms at the reopened Bellagio, New York-New York and MGM Grand.
  • “While it was different, it was safe, it was fun, and it’s still the Vegas I know.’
  • damanigoode on 08 Jun 20
     
    Las Vegas casinos delayed their anticipated reopening by several days due to civil unrest and protesting. Digital marketing including a new ad campaign was ultimately pulled due to the heightened sensitivity surrounding recent events. Once the strip was eventually allowed to reopen, preliminary data was promising, but nowhere near pre-covid numbers, and capacity at resorts like MGM was being kept under 35% for the time being.
ivonneyee

Modern Management Technologies in the Hospitality Industry - 2 views

The article talks about how it's worth investing in proximity marketing to increase the speed of a customer's decision, increase engagement, and eloyalty. The article states that marketers who know...

started by ivonneyee on 22 Nov 21 1 follow-up, last by ivonneyee on 22 Nov 21
Sarah Black

IT in 3: Domino's Pizza CIO discusses IT strategy | Latest Headlines content from Natio... - 0 views

nrn.com/...izza-cio-discusses-it-strategy

shared by Sarah Black on 02 Feb 13 - No Cached
  • Sarah Black on 02 Feb 13
     
    Domino's information technology as a huge competitive advantage for franchise owners is discussed in this article. Kevin Vasconi is the proud chief information officer of their e-commerce platform. "Our iPhone, Android, and KindleFire apps are all number one or two in their respective categories", according to Vasconi. The e-commerce platform provides "capacity on demand" to accomodate the increasing amount of customers using mobile/online ordering. An example is the e-commerce platform taking orders on a night when the store is ultra-busy. Vasconi also touches upon new upcoming technology projects such as digital wallets and payments, and responsive web design. He feels that these technologies "have a lot of promise to deliver tangible value for the customer". Overall, user-friendly interfaces are present no matter which way a customer tries to order, and this ultimately helps to ensure good e-commerce.
delaneyverger

Thinking Outside the Vendor RFP Process in Hospitality Digital Marketing | By Jason Price - 0 views

www.hospitalitynet.org/...4067389.html

vendor rfp process request for proposal hospitality hotel business tech technology i.t. i.t. investment

shared by delaneyverger on 21 Sep 16 - No Cached
  • Some believe the vendor RFP process allows a hotel company to pick the most qualified service/product provider through an unbiased decision process. Perhaps this is the case for commoditized supplies or services (housekeeping supplies, linens, laundry, etc.) where the RFP process allows for comparing the proverbial "apples to apples."
  • At a typical hotel, who is equipped with the latest best practices in digital technology and marketing to sufficiently and adequately prepare a vendor RFP? Very few hotel companies have the bandwidth and depth of knowledge to adequately identify the digital needs of the property. Nor can they convey the property's needs and wants in the digital space and where it needs to be in 6, 12, 24 and 36 months from now. Lastly, who at the property can afford to devote considerable time to research and prepare a vendor RFP that asks the right questions, conveys the right objectives and provides a solid framework for evaluating and comparing one digital technology and marketing firm to the next?
  • On the hotel side, the typical vendor RFP process easily takes 50+ hours from beginning to end. On the digital technology and marketing vendor side, time to review, respond, and present takes upwards of 25-40 hours. Typically, three vendors compete and with all parties combined the entire RFP process will cost upwards of $15,000-$20,000. Beyond the cost, this process consumes the time and energy of multiple people and departments on an average of every two years for the hotel company.
  • ...6 more annotations...
  • The traditional vendor RFP process is not suited for evaluating and choosing a digital technology and marketing partner who will be entrusted to guide the hotel in maximizing revenues from the most important distribution and marketing channel in hospitality: the direct online channel (i.e. the property website). Such an RFP process is typically riddled with contradictions and self-selecting biases, and also represents an antiquated method unsuitable for a fast-paced digital world
  • The traditional vendor RFP process cannot provide answers to crucial questions concerning familiarity with industry's best practices, strategic approach to digital marketing technology and marketing, digital technology innovativeness, quality and depth of direct online channel consulting services, etc
  • Common observations on the RFP experience: It serves as a tool to fulfill administrative requirements or to simply "shop around" when in fact the digital marketing/technology firm has already been privately selected. On paper, every digital technology and marketing firm can present itself at its best and can creatively diminish any weaknesses or embellish any strength. The hotel does not know what questions to ask to get to the heart of what the hotel needs. Digital marketing and technology firms can easily make promises and fall short on delivery and meeting expectations. Over-promising and under-delivering has become modus operandi for a number of players in the industry. Properties can get carried away and request proprietary information like methodologies, access to code, and design work as part of the vendor RFP.
  • Some hotel companies never follow up and leave the evaluated vendors in limbo. Oftentimes hotel companies do not give the digital marketing firm adequate time for proposal development, which demands further use of resources or the delay of other key projects. When management changes, the hotel company is more likely to go into a vendor RFP without evaluating the results and contributions of their current vendor, which can disrupt existing relationships and potentially impede the successes to date. Given the arduous process of the vendor RFP process, there could be a sense of entitlement on both sides that could result in a mutually caustic relationship from the onset.
  • Digital agencies may propose lower costs to win the contract and introduce additional fees later only leading to resentment and regret. Hotels will often push needs beyond the original scope in the vendor RFP and use the proposal as leverage to get more services without paying. Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
  • Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
  • delaneyverger on 21 Sep 16
     
    This article discusses how the traditional vendor RFP (Request for Proposal) model is no longer the ideal way to integrate the right technology marketing that a hotel needs. The traditional vendor RFP model is time-consuming and expensive, and with the way that technology is constantly expanding and changing, hotels need to stay up-to-date with technology more and more frequently, which can mean this process is wasting time and money on an ever-increasing scale. Furthermore, it is not always an accurate indicator of the kinds of technology a hotel might need, especially what a hotel might need in the future, and it is difficult to determine who would best be capable of knowing what the property will need or what exactly to ask for in an RFP. The article talks about three alternatives to the traditional model: the Scorecard model, the Digital Marketing Partner Interview model, and the Trusted Partner model. With the Scorecard model, hotels have a checklist of things they need and can check off each point from each potential vendor. With the Digital Marketing Partner Interview model, which is similar to the traditional vendor RFP process, except that the interview focused on finding a Digital Marketing Partner that aligns with the hotel's management philosophy, values, and culture in order to find the right partnership. With the Trusted Partner model, the hotel works with one particular company with whom they share common goals and objectives, and they work together to solve problems and adapt new technology as the hotel's technological needs are manifested over time.
Raquel Martinez

Are hotel "energy" fees about to make a comeback? - 0 views

www.hawaiinewsnow.com/...-fees-about-to-make-a-comeback

oyster bay beach resort is what people call a high rises hotel it promises sandy beaches and great views . makes the guests pays 84 dollars for utlity Hotels used to charge there guest this but they got some lawsuits that stopped I think huge problem shou

shared by Raquel Martinez on 19 May 12 - No Cached
  • Raquel Martinez on 19 May 12
     
    The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white-sand beaches, "breathtaking" views of the Caribbean and a "paradise found."But Jack Permadi says he found more than that when he stayed at the property recently.
Long Jin

Time to Invest: Predicting What's Next for Technology in Hospitality | hospitalityupgra... - 0 views

www.hospitalityupgrade.com/...magazine_Detail-ID-702.asp

technology investment hospitality

shared by Long Jin on 27 May 12 - No Cached
  •   If you make the right choice, today’s investments may last for 10 or even 20 years.
  • We see three major trends that we think will shape our world between now and 2020.
  • Despite that no one really even agrees on the meaning of the word, there is no question that the cloud is by far the biggest area of investment.
  • ...2 more annotations...
  • Mobility gives us the ability to communicate with our guests and staff in real time. 
  • Many hotels have shortchanged the investment in upgrading bandwidth and supporting Wi-Fi infrastructure, believing that the migration of mobile devices to 4G/LTE cellular technologies will solve the problem by ultimately reducing or eliminating Wi-Fi.  But a look at where the megacarriers are investing proves this assumption completely false. 
  • sultan alharbi on 27 May 12
     
    This article indicates that there are three majors shaping our world between now and 2020. Those are the cloud, mobility, and Cellular Offload. We should determine the major trends, and then invest in solutions that align with those trends. Interestingly, it is mentioned some insights provide clues as which investments will be future proof to and witch will be risks. From hospitality perspective, equipment and maintenance performed by on-site or locally based staff, which is great for all owners. Also, It can be seen that the cloud allows investors to make big investments in its service.
  • Long Jin on 26 Oct 12
     
    This article introduced three major trends that we think will shape our world between now and 2020. The author thought one of the biggest challenges for any technology executive is predicting the landscape of toolsets and IT infrastructure that will be available in the future. The correct choice can last at least 10 years and there are three major trends, cloud, mobility and cellular offload. For cloud, the author thought it is good for hospitality. It holds the promise of relieving the hotel owner of responsibility for managing the operation and integration of premise-based systems, with associated costs for deployment, equipment and maintenance performed by on-site or locally based staff. Also, the author thought the mobility creates both opportunity and challenge. It can be used to both define new service models and revenue streams, and to improve existing ones. Today's challenge is that mobility requires massive investment in wireless infrastructure and bandwidth .Finally, the author thought as it is far cheaper for a cellular carrier to build or fund a Wi-Fi network, than to install an additional cell tower and/or buy additional spectrum, it is good news for hotels. It means that cellular companies have an economic reason to help fund hotel Wi-Fi networks.
Yue Li (3011472)

Hotel's Free Wi-Fi Comes With Hidden Extras - NYTimes.com - 0 views

bits.blogs.nytimes.com/...courtyard-marriott-wifi

free Wi-Fi

shared by Yue Li (3011472) on 30 Aug 12 - No Cached
  • The hotel’s Internet service was secretly injecting lines of code into every page he visited, code that could allow it to insert ads into any Web page without the knowledge of the site visitor or the page’s creator. (He did not actually see any such ads.)
  • The lines of code include references to “rxg,” which stands for Revenue eXtraction Gateway, a service aimed at generating money from Internet access points. On its Web site, a company called RG Nets, which makes Revenue eXtraction Gateway, explains that its system rewrites every Web page on the fly so that it can include a banner ad.
  • Even though this ad-serving system was apparently not serving ads, it was the principle of the thing that upset the online critics. Mr. Watt said that the technique not only affected people browsing the Web, but also the content creators, because they would not get a cut of the revenue and their own ads could be blocked.
  • Yue Li (3011472) on 30 Aug 12
     
    Mr. Watt, a customer who was spending his weekend at the Courtyard Marriott in Midtown Manhattan was browsing the website. He realized that there was a strange drawing appeared on the top of the web page, which did not exist before. At first, he did not pay too much attention to it, but he still determined to check source codes to see if there was anything wrong with the computer or the Internet. After checking the source codes, he found lines of code which include references to"EXG". He thought it was a hacker attack, but his IT background enabled him quickly figured out that lines of code that include EXG had nothing to do with a hacker attack, but was a service named Revenue Extraction Gateway used by RG Nets company to inject advertisement secretly without the knowledge of the users, which aims at generating revenue from the Internet access points. Mr. Matt claimed that although this service will not bring harm to the users, but the principle of the thing that upset the users most. The hotel then apologized to Mr. Watt, and promised not to use this service anymore. What I feel interesting is that I also had such problems before, and after I interviewed some of my classmates and friends, I realized that this is a pervasive problem. However, what surprised me the most is the truth that most of the hotels do not know that their hotels' internets are exposed to secret ads injection because this kind of secret service is not on the contracts that the hotels signed with the internet company. In my opinion, it is an unethical service. Customers who use the internet feels that he/she is being spied on, and for the web content creators, they could not get a cut of the revenue from this.
Manali Rabari

Infor Delivers Specialized Asset Management for the Hospitality Industry | hospitalityu... - 1 views

www.hospitalityupgrade.com/...showNewsDetail-docID-5766.asp

shared by Manali Rabari on 31 Aug 12 - No Cached
  • Manali Rabari on 31 Aug 12
     
    Infor a provider for application software has created a special edition of its software to help multiple departments within hotels operate from one application. With this specialized hospitality edition hotels now reduce costs with through this management system, streamline functions in multiple departments. and tools for timely customer service. In addition this system will help in tracking their use of natural resources and use that information to help better manage costs. This system will provide hotel management with the necessary and real time information to help operate on a more efficient basis such as issues with maintenance alerts, guests services, notices on equipment reliability. Although the use of this technology promises to help with efficiency and cut costs to help management the cost of maintaining and updating such an application could be costly. In addition with all of the functions being operated on through the use of one application what are the fail-safe tools in place if such an application were to be compromised or go down. The entire hotel's business can be affected.
Odette Beauvil

The Evolution of the Hotel Industry with the rise of Medical Tourism - 0 views

www.medicaltourismmag.com/...e-rise-of-medical-tourism.html

Evolution Hotel Industry

shared by Odette Beauvil on 30 Jul 12 - No Cached
  • Does medical tourism now hold such similar long-term promise as a new market segment for international hotels and resorts?  Even the more modest growth estimates project a tenfold increase in travelers leaving the United States for medical treatment in the next eight years.
  • Odette Beauvil on 30 Jul 12
     
    Traveling has a lot of purposes. Some people travel regularly as it is the need of their business or profession while some travels occasionally to enjoy a. When you save sometimes from your busy schedule it allows you to enjoy all the entertaining vacation while exploring different parts of the world. Medical tourism is gaining popularity because of the many benefits that they offer, such as fun of traveling and meeting exotic people and visiting beautiful sites along with obtaining high quality medical treatment .
Hyeyoung Jang

Technology to the Aid of Middle East Hospitality Sector | Hospitality Technology - 0 views

hospitalitytechnology.wordpress.com/...middle-east-hospitality-sector

http:__hospitalitytechnology.wordpress.com_2012_01_12_technology-to-the-aid-of-middle-east-hospitality-sector_

shared by Hyeyoung Jang on 16 Jun 12 - No Cached
  • Today’s technology is equipped with user friendly interfaces that hasten operations; tools like point-of-sale (POS) systems have easy billing with multiple window options. PMS’s provide a single screen check-in for guests, speed up front desk operations and can be configured to efficiently manage energy usage in rooms. Along with easy interfaces, centralized technology enables hoteliers to efficiently manage operations across departments and chains. An integrated PMS captures guests’ information that is gathered at check-in and makes it access at multiple touch points. Features such as these enable hoteliers to pull up guest information and leverage it to offer personalized service, such as choice of rooms and meal options. At time of check-out, software solutions in combination with cutting edge technology like RFID also assist to keep track of pilfered linens and other items.
  • Hyeyoung Jang on 16 Jun 12
     
    This article talk about the PMS system in Middle east recent years. It is an important time of year for the hospitality industry in the Middle East. The region's industry has witnessed a strong recovery of 78.6% occupancy rates over last year and the holiday season continues to hold tremendous promise of high tourist traffic and increased occupancy. With the highlight of the year- Dubai Shopping Festival 2012 fast approaching, hoteliers need to brace themselves for round-the-clock services as they run at nearly 100% occupancy. Here will be integral for them to relook at existing business procedures to ensure efficient use of resources and enhanced guest experience. Technology is a key driver of business growth for the hospitality sector across segments. While hotels leverage technology, hoteliers need to remember that mere adoption of innovation does not suffice. Effective implementation of required hardware and software proves beneficial only if the hotel ERP is adequately aligned with the hotel's business needs. In 2010, tourist arrivals to theMiddle East increased by 14%, registering a total of 56.6 million tourists. The positive outlook of the year ahead will place an impetus on the adoption and implementation of CRM tools as well. Luxury hotel chains in theMiddle Eastalready offer rewards and loyalty programs for customers, however, with the advent of social media, CRM tools have been revised to track discussions and reviews on hotel properties. One of the key challenges for large hotel chains is to stay connected with their managers on-the-go. Hand held devices like PDAs enable hoteliers to stay connected with ongoing activities at their property and an integrated PMS system sends out automated updates to improve communications.
Donald Wojciechowski

Health Care Law's Employer Mandate Delayed Until January 2015 - 0 views

www.shrm.org/...mandate-delayed.aspx

health care

shared by Donald Wojciechowski on 24 Jul 13 - No Cached
  • The Obama administration caught the U.S. business community by surprise when it announced a one-year delay, until Jan. 1, 2015, in the Patient Protection and Affordable Care Act (PPACA or ACA) mandate that employers with 50 or more full-time-equivalent employees provide health care coverage to their full-time employees (those working on average 30 or more hours per week) or pay steep penalties.
  • However, “Many ACA provisions are unaffected by the delay, and employers must continue to implement and comply with them
  • “New individual and group health plan requirements taking effect for 2014 plan years include a ban on annual dollar limits on essential health benefits, a 90-day limit on eligibility waiting periods, new out-of-pocket limit maximums, the elimination of preexisting conditions exclusions for adults, and coverage of clinical trial participant costs.”
  • ...2 more annotations...
  • Also remaining in place, for instance, are the reform act's requirement that most employer-provided health care include coverage for recommended preventive care—including contraceptive services for women with no cost-sharing
  • A critical view of health care reform was reiterated by the National Federation of Independent Business, a small-business lobby long opposed to the reform act. “Temporary relief is small consolation; we need a permanent fix to this provision to provide long-term relief for small employers,”
  • Donald Wojciechowski on 24 Jul 13
     
    This article deals with the recent announcement (although in the view of many an illegal announcement) of the Obama administrations one year delay in the employer mandate until January 1, 2015. This announcement leaves still leaves in place the individual mandate. The reason for the delay was to provide time to adapt health coverage and reporting systems while employers are moving toward making health coverage affordable and accessible for their employees. However, there are many points in the ACA that will still go into effect as listed in the highlighted sections of this article. Several business groups are commenting on the delay and providing further direction such as the United Benefit Advisors. The UBA group has posted a listing on what actually has been delayed and what remains a requirement. All groups agree that the added time will give business some breathing room while companies continue to decipher the actual effects and requirements of the ACA. Either way now that the bill is passed and signed into law one thing is for certain, the smoke has cleared and none or the promises made by the administration of what the bill would do are true.
Paige Wuensch

Fairmont Makes Progress Toward Reducing Its Greenhouse Gas Emissions by 20% - 0 views

www.hotelnewsresource.com/ouse_Gas_Emissions_by____.html

technology hospitality hotel green energy climate greenhouse progress reducing

shared by Paige Wuensch on 23 Jul 13 - No Cached
  • Fairmont has pledged to reduce its operational CO2 emissions by 20 percent below 2006 levels by 2013, and was the world’s first luxury hotel group to commit to reducing its greenhouse gas emissions (GHG)
  •   Additionally, the brand adopted a formalized sustainable design and construction policy and relocated its corporate offices to a LEED NC Gold-certified building.
  • At The Fairmont Dubai, the hotel has optimized its temperature control and building humidity settings, resulting in a 17.1 percent reduction in greenhouse gases over the last four years, while Quebec’s Fairmont Le Manoir Richelieu converted two boilers from oil to electric, helping the hotel cut emissions by more than 75 percent, despite having higher occupancy levels. 
  • Paige Wuensch on 23 Jul 13
     
    Fairmont Hotels has reduced their CO2 output significantly "Over the last few years, Fairmont has identified and implemented a number of key initiatives to help reduce its carbon footprint.  These have included the creation of an internal framework to track, monitor and report on key energy and carbon data, appointing regional champions to oversee audit and data controls, and the introduction of a new Engineer of the Year award to recognize and reward outstanding environmental performance. "  This is very exciting to read that a hotel is physically attempted to make a positive change in order to better the environment. Fairmont is advancing by promising to reduce carbon and add efficient boilers, and a waste management system that will convert waste into energy! 
Alyssa Westmeyer

AHA NSW launches new HR system - The Shout, Hotel News, Liquor News, Bar + Club News - 0 views

www.theshout.com.au/...RLDMODOEMP.html

human resources HRIS tool cloud

shared by Alyssa Westmeyer on 30 Nov 13 - No Cached
  • allow hoteliers to immediately commence any employee action in a compliant and efficient way – from recruiting new employees to recording their training and qualifications and beyond
  • each employee has their own online employment file and every piece of correspondence, meeting notes, shift notes etc in the one place,
  • allows effective and efficient decisions regarding performance and behaviour at any tim
  • Alyssa Westmeyer on 30 Nov 13
     
    Through a partnership between a tech company and a hotel association, a new HRIS specific to the needs of hospitality has been born. The system is cloud-based, providing full accessibility in a 24/7 industry. Not only does the system house compliance, training and employment files but it also provides templates for letters, contracts and policies. The system promises to enhance efficiency and streamline processes.
Alyssa Westmeyer

Briggo coffee robot: Should Starbucks replace baristas with machines? - 0 views

www.slate.com/..._baristas_with_machines.2.html

beverage coffee technology robot barista

shared by Alyssa Westmeyer on 22 Oct 13 - No Cached
  • It’s too soon to tell whether the system is a hit.
  • Robots may be more reliable than humans, in the sense that they can work around the clock without a break and achieve levels of precision and consistency that no Starbucks employee can match. But when something goes wrong, robotic systems tend to be less resilient than those that include humans, because humans are far better at reacting to novel circumstances—not to mention soothing the feelings of unsatisfied customers.
  • robots can also excel in controlled environments, like factory production lines, by performing rote tasks with higher levels of precision and consistency than humans could ever achieve.
  • ...1 more annotation...
  • it’s the grab-and-go crowd that helps subsidize their leisurely habits. Perhaps, then, the robots could ultimately displace Starbucks baristas after all, whether Starbucks likes it or not. And the more people obsess over the perfect cup of coffee, as opposed to a friendly coffee-shop ambience, the more likely it is to happen.
  • Alyssa Westmeyer on 22 Oct 13
     
    Briggo has invested greatly in new technology that is estimated to be a game-changer in the coffee service industry. New 'robot baristas' do everything from grind coffee beans to fill the espresso cup and the customer doesn't have to do anything but order on their smartphone and pick up the coffee. Preferences are saved for convenience and the brew is precise each and every time. While the success of this technology is uncertain, it is promising. Time will tell what the market reaction will be long term but the initial feedback has been positive and certainly if the technology works some section of the existing coffee market will suffer.
rachelrosen

Drury Hotels Evaluating Agilysys Solutions to Streamline Service - MarketWatch - 1 views

www.marketwatch.com/...-streamline-service-2015-08-10

hotels hospitality pms software drury

shared by rachelrosen on 27 Aug 15 - No Cached
  • rGuest Stay is a next-generation property management system ('PMS') that helps hotel operators streamline guest service, ensure payment security and boost efficiency.
  • rGuest
  • rGuest Stay is a next-generation property management system ('PMS') that helps hotel operators streamline guest service, ensure payment security and boost efficiency.
  • ...5 more annotations...
  • rGuest Stay is a next-generation property management system ('PMS') that helps hotel operators streamline guest service, ensure payment security and boost efficiency.
  • rGuest Stay is a next-generation property management system ('PMS') that helps hotel operators streamline guest service, ensure payment security and boost efficiency.
  • rGuest Stay is a next-generation property management system ('PMS') that helps hotel operators streamline guest service, ensure payment security and boost efficiency.
  • rGuest Stay is a next-generation property management system ('PMS') that helps hotel operators streamline guest service, ensure payment security and boost efficiency.
  • Guest Stay is a next-generation property management system ('PMS') that helps hotel operators streamline guest service, ensure payment security and boost efficiency.
  • rachelrosen on 27 Aug 15
     
    Software is extremely important within hospitality. As guests expect more, our industry needs systems that will provide more options. The more a system can offer us, the more we can in turn offer a guest. With the world moving into a more technological advanced place, hospitality is no exception. Drury has taken steps to provide this as they move to a new property management system (PMS) "Agilysys rGuest." The software promises a pilot that includes benefits for the hotel as well as the guests, such as enhanced efficiency and guest service.
smaka004

Do Robots Have a Real Future in the Hospitality Industry? - Skift - 0 views

skift.com/...re-in-the-hospitality-industry

shared by smaka004 on 01 Sep 14 - No Cached
  • Starwood’s Aloft Hotels announced earlier this month the introduction of a robot “Boltr” to aid check-ins and deliver items to guest rooms. Royal Caribbean followed suit with the announcement of robot bartenders on its newest ship Quantum of the Seas.
  • smaka004 on 01 Sep 14
     
    While is may seem like the future promised to us on shows like "The Jetsons" may have never really arrived, we might be one step closer to seeing the gadgets and gizmos of the cartoon world become a reality in the hospitality industry. Starwood's Aloft Hotels, an upscale, modern hotel line that appeals to Millennials, recently introduced Boltr - a check-in and delivery robot. This machine was created by Savioke - a Silicon-Valley design firm. Like other startups, Savioke aims to minimize unnecessary work and increase efficiency. There is no reason an employee needs to be paid to walk back and forth to deliver items when a robot can do the job. Royal Caribbean has also introduced its own robot, specifically for bartending, in its new luxury cruise ship, Quantum of the Seas.  Hotel staff unions see robots as a potential threat to their member-employees. Nonetheless, robots replacing employees is not just unique to the hospitality industry. 
  • danalbert on 04 Sep 14
     
    Very much like the computerized bartender we've already studied, when does automation become too much? We are a "high touch" industry that relies heavily on our guest relationships. The human wait staff can make the guest feel welcome and spoiled (isn't that why we go on cruises in the first place?), the robot cannot. Let the machine prepare the perfect drink, then let the bartender add a smile and place it in the hands of the guest. It'll keep them coming back for more.
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