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Alyssa Westmeyer

Briggo coffee robot: Should Starbucks replace baristas with machines? - 0 views

www.slate.com/..._baristas_with_machines.2.html

beverage coffee technology robot barista

shared by Alyssa Westmeyer on 22 Oct 13 - No Cached
  • It’s too soon to tell whether the system is a hit.
  • Robots may be more reliable than humans, in the sense that they can work around the clock without a break and achieve levels of precision and consistency that no Starbucks employee can match. But when something goes wrong, robotic systems tend to be less resilient than those that include humans, because humans are far better at reacting to novel circumstances—not to mention soothing the feelings of unsatisfied customers.
  • robots can also excel in controlled environments, like factory production lines, by performing rote tasks with higher levels of precision and consistency than humans could ever achieve.
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  • it’s the grab-and-go crowd that helps subsidize their leisurely habits. Perhaps, then, the robots could ultimately displace Starbucks baristas after all, whether Starbucks likes it or not. And the more people obsess over the perfect cup of coffee, as opposed to a friendly coffee-shop ambience, the more likely it is to happen.
  • Alyssa Westmeyer on 22 Oct 13
     
    Briggo has invested greatly in new technology that is estimated to be a game-changer in the coffee service industry. New 'robot baristas' do everything from grind coffee beans to fill the espresso cup and the customer doesn't have to do anything but order on their smartphone and pick up the coffee. Preferences are saved for convenience and the brew is precise each and every time. While the success of this technology is uncertain, it is promising. Time will tell what the market reaction will be long term but the initial feedback has been positive and certainly if the technology works some section of the existing coffee market will suffer.
danikafox

BlueBird transforms the UK Point-Of-Sale industry by distributing Revel Syste... - 0 views

www.hotel-industry.co.uk/...-by-distributing-revel-systems

Technology Hospitality software

shared by danikafox on 08 Jun 14 - No Cached
  • BlueBird has revolutionised the UK hospitality and retail industries with their innovative Point-Of-Sale system.
  • have established a large base of hospitality customers including multi-establishment and fast-paced businesses such as Honest Burgers, Pizza Pilgrims and Taylor St. Baristas, as well as inspiring independent businesses such as The Clove Club, All Press and Shoreditch Grind.
  • “BlueBird wanted to bring the most advanced point-of-sale technology available to the UK” says Christophe Delacroix. “We found this technology in Silicon Valley, set up the UK operation and we now help our clients to take advantage of the cloud environment and increase their profits through mobile technologies”.
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  • Revel Systems™ has developed a heavy-duty and fully functional POS solution that is mobile, cloud-based, scalable and secure.
  • danikafox on 08 Jun 14
     
    According to the article, Bluebird Global has introduced one of the most advanced iPad-based POSs, known as the Revel System, to its base of multi-establishment and fast-paced businesses. Running this many business called for an advanced upgrade from its former POSs. Studies show that software unreliability and lack of accurate data are obstacles to market growth for operators. Introducing the Revel System provided a feature-rich package including inventory management, intelligent reporting, and payroll management. This POS is the only native iPad based app with True Offline and full PCI compliance, also allowing for access and storage to it's cloud system.
anonymous

Ahead of the Curve: Groundbreaking Tech in Hospitality - 1 views

lodgingmagazine.com/-the-curve-groundbreaking-tech

shared by anonymous on 12 Feb 18 - No Cached
  • The hotel industry is well aware of this possibility, which is why the big brands are innovating like crazy to maintain an edge over smaller, more nimble lodging industry disruptors. By taking a proactive approach to new technology, brands are able to keep ahead of trends and implement solutions before guests even know what it is, exactly, that they’re looking for
  • So, how do these big hotel companies implement innovations that, by definition, are disruptive to existing processes, while still providing the best guest experience? It’s apparently a combination of deep research, careful preparation, and closely monitored pilot programs.
  • That interaction is key, because no matter how cool new technology may be, hotels are in the hospitality industry. Connecting with guests on a human level is integral to their overall satisfaction with their stay. If a front desk agent is using the best software on the market, but doesn’t make eye contact and smile at a guest as she’s checking in, what will the guest’s impression be?
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  • With new tech hitting the hotel industry so rapidly, taking the time to examine the main trends to best direct focus can be extremely valuable.
  • Guests want to be able to access all the amenities and conveniences of home when they’re on the road, and if a property isn’t able to keep up, it will likely be left behind.
  • when new technology hits hotels, it must be seamless
  • The rise of the Echo and voice-recognition technology is just one example of the lightning-fast way technology is evolving and changing people’s lives
  • Guests are now able to interact with your property long before they ever set foot in the building
  • There has also been a move towards cloud connectivity and the integration of systems that previously would have been separate
  • Hilton is somewhat unique in that it relies very heavily on what Wilson calls its “innovation hotel,”
  • The McLean property is also unique in that everyone in the hotel—including the guests—knows when pilot programs are happening. “We’re very transparent about what we’re testing and why we’re testing it.
  • The big brands, while constantly innovating, are still fixated on one goal—giving guests the best experience possible. “Our primary focus when delivering technology is making sure it also aligns with our strategic initiatives, including driving consistency in delivering an outstanding guest experience,” Cline says.
  • “Imagine, a Hello Rewards member walks up to the hotel’s coffee shop and the barista is automatically notified that this guest is named Sarah and Sarah enjoys lattes with almond milk.
  • Jennifer Dantzler on 12 Feb 18
     
    This article goes into details about the new technology emerging in the hospitality industry and how it is that hotels are able to stay ahead of the cutting edge trends of today.
  • anonymous on 09 Jul 18
     
    I found this article interesting as it is closely related to the discussion board topic for this week. It touches on the point that guests expect the same level of convenience that they can experience at home when they are travelling. Voice recognition devises are on the rise and this new technology is affordable enough to be a regular house-hold item. It's difficult for hotels to have a competitive edge while trying to stay one step ahead of the game. Maintaining excellent customer experiences while avoiding unnecessary touch points for the guests is the goal for many businesses. The article mentions that Hilton as a technology "test" property, where all new technology is transparently tested on staff and guests and valuable feedback in derived. I think this is an excellent idea that more hotel brands should incorporate.
hunter56321

17 apps that are revolutionising the hospitality industry - eHotelier - 1 views

ehotelier.com/...ising-the-hospitality-industry

shared by hunter56321 on 16 Jan 17 - No Cached
  • Apps are taking over the world, no matter what industry or location. The hospitality industry is no exception, and whether you’re a hotel owner, café manager, barista, wait staff member or patron, there is an app out there that makes your life easier. Here are a few apps that are examples of innovation in the hospitality industry.
  • OneTab This app is the future of bar tabs. OneTab allows patrons to set up a tab, track its progress, and pay it off at the end of the night seamlessly. It doesn’t get much easier than that, for both vendors and patrons!
  • Staffing roster nightmares are a thing of the past. This app allows managers and staff to set and access their rosters so everybody knows where and when they need to work.
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  • Accounting is one of the things that seems to retract from a hospitality business. With this app, however, it’s simplified. You can keep your books, view them from anywhere, and even share them with your accountant. Reporting is super easy, so any hospitality business now has access to powerful business reporting.
  • Gone are the days of expensive and bulky tills. All you need now is an iPad. This point of sale system is wireless and mobile, and offers a complete solution from small cafes to large restaurants.
  • This useful application allows managers and supervisors to conduct and manage staff performance reviews. It focuses on constant feedback and employees can even set up and manage their own goals.
  • The LoungeUp app provides a way for hotels to engage with their guests during and after their stays via their mobile devices. For guests, it provides an opportunity to gain local specific information, hotel specific information, and even book tables within their hotels. LoungeUp acts as a guest portal. The digital age has arrived inside hotels.
  • hunter56321 on 16 Jan 17
     
    There are a variety of software "apps" that are being added to the tool-belt of smaller hotels that cannot afford or utilize major player software company such as Fidelio Opera or Maestro. These include applications for book-keeping, accounting, note taking, guest interaction, employee performance reviews, and many others! These smaller developed apps may one day surpass the integrated major software programs I mentioned before. The days of the centralized PMS system are numbered and the day of decentralized interfacing applications is soon to come. Looking over the apps listed in this article, it is not unrealistic to believe that this time is swiftly approaching.
  • hunter56321 on 16 Jan 17
     
    This is Nicholas Reynolds from Hospitality Enterprise Tech Online
alexaperez14

Restaurant POS Systems Comparison: Cloud-Based vs. Traditional - 0 views

upserve.com/...son-cloud-based-vs-traditional

shared by alexaperez14 on 16 Sep 19 - No Cached
  • POS system. It’s the central artery of your operation, tracking everything from orders to employee hours and tips and practically everything in between, which means that the restaurant POS system you choose makes a major difference in how your business runs
  • While buying up all of the necessary technology to get a cloud-based POS system off the ground may seem expensive, they tend to have cheaper operating costs in the long run.
  • Think of it as Google Docs versus any documents you have saved on your desktop. Google Docs are stored on the internet while the things on your desktop are stored right there on your computer. On-premise POS systems are like things on your computer’s desktop—you can only access them in one place.
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  • do you want to have to be in your restaurant every time you need to access your POS system? Because that’s exactly what you’ll have to do if you opt for a legacy POS system.
  • If you’ve ever been to a bar, restaurant, or coffee shop and had your card swiped on an iPad and signed with your finger after the barista swiveled the tablet over to you, you’ve used a cloud-based POS system before.
  • cloud POS systems are significantly more digitized and technologically advanced than traditional POS systems and they typically bring a lot more functionality with them.
  • deciding between cloud-based or traditional, legacy, point of sale system.
  • legacy systems only allow on-premise access to data, which means you have to be in your restaurant in order to access the information on your POS system.
  • Cloud-based options, on the other hand, can be accessed from anywhere you can access an app, whether that’s in your living room or the other side of the country. All you need is some internet and a device that supports apps (aka any tablet or smartphone) to get the job done.
  • Cloud-based systems update automatically, while traditional POS systems require manual updates that can be labor intensive and costly.
  • if you anticipate changes or uncertainty, cloud-based systems are much more adaptable. Whether it’s updating your menu on the regular, launching new or improved loyalty programs, or requiring more precise inventory tracking, the more your needs will shift over time, the more sense it makes to opt for cloud-based.
  • Perhaps the best thing that legacy systems have going for them is that they operate on their own little system rather than the internet. If you’ve got a solid internet connection (and most places do), you shouldn’t have problems with a cloud-based POS
  • alexaperez14 on 16 Sep 19
     
    This article mainly compares cloud-based POS versus traditional POS. While cloud-based systems are easier to access and are supported through any tablet or smartphone, it explains how traditional POS systems are more difficult to access if you are away from your restaurant. Cloud-based point of sale systems have made it easier for employees to access data from outside of the office, decreased operating costs, and have made it easier for system updates. Although, the only advantage that a traditional POS might have over a cloud-based POS is that it does not rely on the internet.
xrive007

Robots Replacing Humans Leading to Big Job Losses: Report | PEOPLE.com - 1 views

people.com/...mans-job-loss-uncertainty-oecd

losses technology restaurant

shared by xrive007 on 26 Aug 21 - No Cached
  • Rapid Rise in Robots Replacing Humans at Work Leading to Big Job Losses in Next 20 Years: Report
  • whirring robotic machine has replaced baristas
  • these non-human replacements
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  • are rapidly changing the workplace
  • expected to erase or greatly change half of all jobs within the next 20 years,
  • This,
  • may lead to a worsening of social and economic tensions
  • Some of the robotic changes are already in plain view worldwid
  • automated cooking pots have replaced chefs
  • robots have replaced bartenders and waiters
  • Those who will be particularly affected by changes in the way we work
  • are low-skilled, part-timers in the gig-economy or the young
  • tremendous impact machines have had on job loss.
  • The OECD Employment Outlook does not envisage a jobless future. But it does foresee major challenges for the future of work
  • An antidote to this, suggests the OECD, is more training and governments increasing worker protections
  • xrive007 on 26 Aug 21
     
    This article is about how far we are getting with technology in the restaurant business. It shows some examples of places that have acquired some of these innovative technologies.
carine_elie

Service Robots and AI: What impact on the future of Hospitality - 0 views

hospitalityinsights.ehl.edu/e-robots-future-of-hospitality

shared by carine_elie on 19 Sep 22 - No Cached
  • Humans and robots working together The question might sound futuristic, yet the use of Artificial Intelligence (AI) is rapidly revolutionizing the business-as-usual model of the hospitality industry. It has the potential to disrupt the customer experience as we know it, and could provide powerful tools to help humans in their decision-making processes, which will impact the industry’s entire workforce. The challenge is to ensure that companies integrate AI and frontline service robots in a fair and equitable way. For that, we need to consider several dimensions such as: The ethical considerations linked to the use of robots in a service delivery context (replacement, responsibility, trust/safety, privacy/data protection, autonomy, and human cues). The customer experience (customer-robot interaction). The optimization of robots’ usage by employees (employee-robot interaction/co-creation with a robot).
  • How AI can improve customer experience By allowing robots to perform repetitive human tasks, AI is redesigning the customer experience. But to what extent? The question remains an open one. However, robots can now provide support to employees or even replace them in some cases. Robots are increasingly being created with specific features that allow them to perform some of the essential tasks of the industry. For example, service robots can perform some of the functions of a waiter, a barista, or the housekeeping team.
  • How the Hospitality sector can take advantage of futuristic opportunities Robots have come a long way since then, and the robotization of the industry is accelerating rapidly as technology and connectivity improves. The use of AI in the field of robotics has also opened up enormous opportunities for the hospitality sector, with a growing range of uses that can improve customer experience, brand awareness and customer loyalty.
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  • Getting service robots and customers to co-exist In addition, a key question still needs to be addressed: How will customers adapt to this trend? Do they expect or want their service to be provided by robots? Or, do they still want to be welcomed by smiling humans? The question doesn’t seem to be settled yet. For some guests to accept the implementation of AI enabled service robots more easily, the robots must be able to show empathy and be able to interact, which remains a major technological challenge. At the same time, a whole new generation of travelers is growing increasingly accustomed to a humanless service experience. The future might bring a combination of both.
  • carine_elie on 19 Sep 22
     
    This article is enjoyable to read. It offers a distinct viewpoint on how teamwork and ai technologies are beneficial to the hotel sector. Additionally, it provides good insight into the key lessons learned regarding the development and significance of artificial intelligence in the hospitality and tourism industries.
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