Skip to main content

Home/ Hospitality Technology/ Group items tagged 84

Rss Feed Group items tagged

uhey77

Solo travel and its promising business opportunity | PhocusWire - 0 views

  • Of the nearly 21,000 people we surveyed around the globe, 76% indicated that they have either traveled alone already or are considering it – regardless of age, gender and nationality. 
  • The vast majority of people are interested in traveling solo.
  • (53%)
  • ...8 more annotations...
  • “me-time”
  • for self-care or to reward themselves
  • 40% of both Generation Z and Millennials said they were keen to “meet or date new people.”
  • 41% of Generation X and 37% of Baby Boomers said they are drawn to the “flexibility of traveling alone.”  
  • Asia are leading the solo travel trend
  • Korea (93%), Vietnam (84%), mainland China (84%), and Taiwan (84%)
  • With the rapid rise of solo travel around the world, the tours and activities sector is poised to grow dramatically in the coming years.
  • Klook is curating new experiences geared for independent travelers, as well as exploring innovative ways to connect like-minded people through technology.
  •  
    Whether travelers are seeking freedom or flexibility, new friends or more "me-time," the solo travel market will only expand as more people begin to feel comfortable with the idea of exploring alone. Whether travelers are exploring on their own or hitting the road with loved ones, we're dedicated to helping them enjoy the best of every destination and feel part of a global tribe of curious, passionate explorers.
laura kaczkowski

Travel Agents Increase Use of GDS to Book Hotel Rooms - 3 views

  • Advanced Search Search Products & Services    News Releases Close Send a release Member sign in Become a member For bloggers For journalists Global sites Products & Services Knowledge Center Browse News Releases Contact PR Newswire
  • he leading global provider of revenue generating solutions for hoteliers, clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:
  • 84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.
  • ...8 more annotations...
  • where 26 percent of travel agents stated that they used their GDS platform more often than in the past and 19 percent said they used the GDS Shopping Displays more often than before.
  • "Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,"
  • Travel agents in 25 countries across the Americas, EMEA (Europe/Middle East/Africa) and Asia/Pacific regions who subscribe to one of the four major GDS systems were asked to participate.
  • n the survey, travel agents worldwide also indicated that promotional messages are effective and often prompt bookings: 66 percent of all travel agents surveyed who were aware of promotional messages requested additional information by looking at the screen attached to the promotional message.
  • "This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,
  • s the leading provider of revenue generating solutions for hoteliers across the globe. TravelClick offers hotels world-class reservation solutions, business intelligence products and comprehensive media and marketing solutions to help hotels grow their business.
  • is one of the fastest growing marketing research firms in the United States. With offices across the country and in Europe and partnerships with many of the largest companies in the financial services, consumer package goods, automotive, healthcare, media, technology and travel and leisure industries worldwide, PMI also offers advanced advertising and brand measurement along with direct marketing expertise.
  • Learn about PR Newswire services

    Request more information about PR Newswire products and services or call us at (888) 776-0942.

    Featured Video

    FEMA And The Ad Council Unveil New Series Of Ready PSAs As Part Of Ninth Annual National Preparedness Month
  •  
    In the article, "Travel Agents Increase Use of GDS to Book Hotel Rooms," it talked about how the leading global provider of revenue is generating solutions for hotels, it shows how important GDS platforms are to travel agents. "84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more." Back in 2009, when the last study was conducted, about 26 percents of travel agents said that they used their GDS platform more often than in the past. This study also states that the annual GDS shopping displays will be over $50 million in 2011, which will increase more than a million bookings compared to 2010. There was another survey that was done and they surveyed different travel agents from across the world that were subscribed to a major GDS system. In the survey the travel agents indicated that promotional messages are effective and often prompt bookings. Out of the travel agents they surveyed, 66% said that they were aware of the "promotional messages requested addition information by looking at the screen attached to he promotional message." From this survey it showed that promotional messages are an excellent way to reach travel agents and from reaching the agent, they also reaching the customer, it's a win-win reaction.
  •  
    I enjoyed the part about brand and promotional messaging, that is always a lure for me. When I see an attractive offer, evern If I'm not interested in booking or going to the destination, I often click on it anyway just to see the offer. It is a very effective marketing tool.
anonymous

6 Mega-Trends in Hotel Technology | News | Hospitality Magazine (HT) - 3 views

  • Technology has become critical to attracting and retaining hotel guests, and today that means investing in a wide range of solutions that create immediate and personal engagement.
  • 1) Mobile ubiquity.
  • 2. Integrating mobile data.
  • ...5 more annotations...
  • 3. Enabling guestroom tech.
  • 4. Future-proofing networks.
  • 5. Beefing up security.
  • 6. Energy conservation.
  • Indeed — from mobile bookings, to check-in options, to room access — mobile dominates the list of top new technology rollouts in 2016. Hotel-branded customer mobile apps are poised for ubiquity, with 84% of operators planning to have the technology within the next 18 months. In the same time frame, about one quarter of hotels plan to deploy mobile keys.
  •  
    An article which discusses 6 major technology investment trends within the Hotel industry that are key to staying competitive for modern hotels. The article takes into account several aspects of information technology, including security, mobile data, and even energy conservation, and goes into considerable detail about why each is important.
  •  
    In 2016 many different hotel brands will begin to feature mobile bookings and check in options, to room access. This new feature will be a vital in helping with the check in and check out process. This will help alleviate the pressure off the front desk when the hotel occupancy is at its highest. 84% of operators are planning to get the technology in 18 months. However, in my opinion this will be really good because working in the hotel industry for 7 years i witnessed front desk being very overwhelmed with guest check ins. With the latest technology in 2016 the mobile check in feature can make everyone's life a bit smoother providing a seamless process to an amazing stay at your hotel of choice.
Yujia Xie

Travel Agents Increase Use of GDS to Book Hotel Rooms | TravelClick - 0 views

  • clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.75 percent of respondents indicated that they were using GDS Shopping Displays the same amount or more often than in the past, with 27 percent stating that they are using GDS Shopping Displays more
  • Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,” remarked John Hach, Senior Vice President, Global Product Management at TravelClick. “As the GDS channel produces one of the highest average daily rates of any booking channel, there is a huge opportunity for hoteliers to influence travel agents through the GDS at the point-of-sale.”
  • This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,” continued Hach. “The data demonstrates that if the messages are reaching the agent, they are also reaching the customer; it’s a chain reaction which translates into concrete sales around the world. As hotels plan their marketing and sales activities for 2012, investing in the GDS channel will undoubtedly prove to be a crucial componen
  •  
    As this article mentioned, more and more travel agents use GDS to reserve hotel rooms. Finding from the research, it clearly demonstrated the importance of GDS for travel agents and more agents chose it as the searching tool. At the same time, for the hoteliers, it is also an opportunity to make use of GDS to influence travel agents. In addition, promotional message assist to increase sales. In my opinion, I think travel agents and GDS are not competitors, they can make up each other's disadvantages and cooperate with each other.
Yekaterina Ponomareva

Social community encourages post-conference relationships | SmartPlanet - 1 views

  • Originally, conference organizer Maven Cast conceived of social business community software as a way to drive interaction and accelerate recruitment before events.
  • a social business software platform created by enterprise software developer BroadVision, has turned into a powerfu
  • Approximately 84 percent of any fresh members become community members after an event,” Malik said.
  • ...1 more annotation...
  • Clearvale is an enterprise social networking platform that allows companies to build communities and collaboration spaces that are unique and specific to their corporate mission.
  •  
    An article talks about very intelligent system created for the businesses and specifically for event and meeting planners, which calls for communication after the events and discussion of various topics such as how to improve the next projects.
  • ...2 more comments...
  •  
    Event planners must take into consideration this system that will bring them a competitive advantage while creating a better communication among event planners and clients to provide a better product and service.
  •  
    That's a good point you make Ligia, this is a good resource for both planners and their clients to exchange feedback.
  •  
    Very nice idea, to exchange experience in order to make the service better. I wish it was used in many other spheres.
  •  
    It is a really good idea.The ability to add guest to a hybrid network in a secure and controlled way helps company achieve our goal of connective a social community for sponsors, speakers and delegates around all our events that spans across the entire lifecycle in a very cost-effective manner.
Ligia Elizondo

Personality Hotels Move to the Cloud with the ATRIO™ Guest Experience Managem... - 0 views

  • We look forward to the world coming to know Personality Hotels as an operator of some of the finest lifestyle properties in the world and the launch client for ATRIO, the platform that moved an industry.”
  • The guiding pillars of ATRIO include the industry’s only platform purpose-built for true cloud computing, a highly innovative user experience, modular design, and the use of an Enterprise Service Bus
  • “Deploying ATRIO in the cloud helped reduce our implementation costs considerably,”
  • ...2 more annotations...
  • The ATRIO platform delivers on the promise of feature velocity, which means technology can now represent a true enabler of innovative capabilities and services rather than a constraint.”
  • PAR Springer-Miller built ATRIO using Microsoft technologies including the Windows Azure cloud platform
  •  
    The ATRIO is a platform that would make big changes in the hospitality industry. ATRIO will be installed at the boutique Hotel Diva of Personality Hotels which will make a competitive advantage among its competitors. "The ATRIO platform represents the most significant technology development to occur in the global hospitality industry in the last 25 years." By implementing ATRIO to the property it is assumed that the service and financial goals will exceed expectations. Larry Hall, President & CEO of PAR Springer-Miller states "We look forward to the world coming to know Personality Hotels as an operator of some of the finest lifestyle properties in the world and the launch client for ATRIO, the platform that moved an industry." ATRIO will follow cloud computing which will bring significant financial benefit to Personality Hotels "Deploying ATRIO in the cloud helped reduce our implementation costs considerably," said Lembi-Detert President & CEO of Personality Hotels.
Heqing Zhu

Restaurants Invest In Technology Again | Restaurant/Hospitality POS - 0 views

  • Financials and accounting continues to rank as the most important point-of-sale (POS) function.
  • Credit card swipes are the most important POS peripheral in 2011, followed by touchscreens, kitchen printers and kitchen display systems.
  • Twenty-five percent of respondents plan on replacing their POS systems in the next 5-6 years.
  • ...2 more annotations...
  • PCI DSS compliance efforts continue to gain ground, with 84% of respondents reporting that they are in compliance.
  • Facebook and Twitter are the most popular forms of e-marketing among restaurants, far surpassing SMS/text messaging.
  •  
    After years of struggling in negative business environment, according to a study conducted by Hospitality Technology, restaurants report that technology investment is back. Survey reveals 25% of respondents will replace POS System in next 5 years. 
Raquel Martinez

Are hotel "energy" fees about to make a comeback? - 0 views

  •  
    The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white-sand beaches, "breathtaking" views of the Caribbean and a "paradise found."But Jack Permadi says he found more than that when he stayed at the property recently.
Jiaqi Xu

Travel Agent Increase Use of GDS to Book Hotel Room - 0 views

  • travel
  • travel
  • Travel Agents Increase Use of GDS to Book Hotel Rooms
  • ...9 more annotations...
  • travel
  • travel
  • travel
  • travel
  • travel
  • travel
  • travel
  • "Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays," remarked John Hach, Senior Vice President, Global Product Management at TravelClick. "As the GDS channel produces one of the highest average daily rates of any booking channel, there is a huge opportunity for hoteliers to influence travel agents through the GDS at the point-of-sale."
  • "This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,"
  •  
    This article is a good one that demonstrates how GDS are now more often used than times before. The article states that the 2011 Global Travel Agent GDS study demonstrates how important GDS platform and shopping Displays are to the travel agents. They stated the 84 percent of those who took the survey stated that they are using the GDS just as much or even more than they did in the pass and 35 % of these stated that they were using it more than they did in the pass. The article explained how these numbers have greatly increased since 2009 where only 26% agents admitted that they used the GDS systems more than before. This study is 2011 reaffirmed Travel Click's projection, which was that GDS hotel bookings would surpass %50 million in the year 2011. This was far more than that of 2010. The article goes on to explain how the GDS will improve the booking and services of the industry all around. Furthermore, the article went on to explain a worldwide survey conducted for agents who were among the largest GDS in the world and some 495 responses were collected. The survey was conducted by Phoenix Marketing International, which is and independent marketing research firm Travel agents were indicated that promotional messages were effective and prompt during bookings and 66% of these agents request additional information about it. While, 68% of these agents looked into the GDS for more information. After this survey was complete the agents who were aware of promotional messages, 46% of them made North American bookings within 3 months as a result of the promotional messaging and 44% made non- North American bookings. The survey itself shows that promotional messages were and excellent way to get the agents interested. In the article it is quoted how the promotional messages acts in a chain reaction to reach the agent and then the customer, which allows sales all over the world.
  •  
    GDS provides a perfect virtual marketplace for travel inventory sellers such as hotels, airlines, and car rental systems to showcase their wares to a global Internet travel audience. The GDS is a natural outlet for hotels, resorts, and even smaller inns that want to increase revenue and online marketing exposure. As the GDS channel produces one of the highest average daily rates of any booking channel, there is a huge opportunity for hoteliers to influence travel agents through the GDS at the point-of-sale.
  •  
    Yes, GDS is of great importance for tourism development. It provides such a huge market of tourism information for customers, airlines, hotels, travel agents and any parts included in the tourism. Someone said that GDS will end travel agent, however, in my opinion; they have their own advantages and will supplement each other in the future.
Yi Sun

More travel agents booking hotel rooms via GDS, says report - 0 views

  • • 84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more
  • 75 percent of respondents indicated that they were using GDS Shopping Displays the same amount or more often than in the past, with 27 percent stating that they are using GDS Shopping Displays more.
  • This represents a significant change since the study was last conducted in 2009, where 26 percent of travel agents stated that they used their GDS platform more often than in the past and 19 percent said they used the GDS Shopping Displays more often than before. The study also reaffirms TravelClick’s projection that annual GDS hotel bookings will surpass $50 million in 2011, an increase of more than 1 million incremental bookings from 2010.
  • ...1 more annotation...
  • ‘Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,’ said John Hach, senior vice president, global product management at TravelClick. ‘As the GDS channel produces one of the highest average daily rates of any booking channel, there is a huge opportunity for hoteliers to influence travel agents through the GDS at the point-of-sale.’
  •  
    A significant change since the study in 2009, it says that there is a significant change that more than 26 percent of travel agents stated that they used their GDS more often. It means that GDS has become more and more important in the hospitality industry, since the generation has changed to 80's. Travel agent has once again confirmed their confidence in GDS shopping.
Michael Anthony

Going Green in Hotel Tech/Solar Energy Measured - 1 views

  • Residential solar systems usually don’t have much interaction with the meter attached to the side of the home.
  • U.S. customers see solar’s payoff as power bill reductions, rather than direct payment for the solar power they generate
  • net-metering-enabled smart meters may suit their purposes, and the utility’s purposes, just fine
  • ...13 more annotations...
  • grade tally on actual solar power generated is critical
  • companies have promised their customers -- and their investors -- that they’ll keep close track of every dime of power generated, to make sure their complex lease or power-purchase arrangements are paying out properly over time.
  • market Itron is tackling with its cellular-linked solar power meters
  • Sunrun
  • Sunrun,
  • company’s customer website states that its "meters are based on cell phone technology, and while they collect data constantly, they only communicate with [... the company] four times a day, rather than every 15 minutes
  • Sunrun,
  • readings are uploaded onto web portals to show customers just how much money they’re saving with their financed solar system from day to day, along with other data and updates
  • Third-party aggregators also need to be able to connect with individual meters, installed in an unpredictable pattern across different utility service areas,
    • Michael Anthony
       
      This is similar to the way several subdivisions feed into the one server. As we have seen in large officies, travel agencies, point of sale systems, etc
  • Cellular works well for that, while the mesh networking used by the majority of the smart meters deployed in the U.S. to date requires lots of meters in proximity to one another to pass each others’ messages along to central collection points -- a fact that’s led key mesh smart grid players, like Silver Spring Networks, to add more cellular capabilities to their technology
  • 60,000 to 80,000 of these meters were sold last year,
  • communications technology giants like Verizon (NYSE: VZ), AT&T (NYSE: T), Sprint (NYSE: S), Qualcomm (Nasdaq: QCOMM) and others in the United States, along with coequals in Europe and Asia, have been beefing up their smart grid offerings
  • 5.64 per watt in the second quarter, compared to $5.84 per watt for directly owned solar systems -- a first in the industry
smones

Why Women Are Leading The Growing Natural Wine Movement - 0 views

  • “boys club.”
  • emerging market dedicated to organic ingredients and sustainable practices.
  • With such clean ingredients, the end product isn’t as stable as it’s more traditional counterparts, and therefore needs to be sold relatively soon after production.
  • ...15 more annotations...
  • A recent study conducted in conjunction with UCLA found that organic labels yielded higher taste ratings from wine critics.
  • A Mintel study found that 60% of millennials and 55% of Gen-Xers are concerned about harmful ingredients in their food and groceries.
  • While organic represents less than 5% of the U.S. wine industry, it grew at rates between 10% and 20% per year in volume from 2013-2016, according to Nielsen. In the last decade, the number of organic vineyards tripled worldwide.
  • Women outnumber men as the leading consumer of wine in both retail and restaurants, consuming 57% of bottles in the U.S, reports Nielsen. Of those, 51% of those aged 21-24 say organic factors in into their purchasing wine.
  • (Several studies suggest women eat more nutritiously than their male counterparts).
  • Natural wine is generally lighter and tends towards a funkier, less manipulated consistency.
  • The definitions involve both the environment (how the grapes are tended to, without artificial chemical fertilizers, pesticides, and herbicides) and the winemaking process (with limited or no added chemicals/sulfates).
  • millennials, who constitute 36% of wine drinkers, according to a report by Beverage Dynamics.
  • more subtle, restrained, and elegant than it’s predecessors. “Women’s wine tends to use less of the winemakers’ bag of tricks as far as oak is concerned and different methods to manipulate the flavors of wine,” says Den Haan.
  • “They’re geared to the female consumer,” adds Ed Field, owner of Natural Merchants, Inc., one of North America’s leading importers of organic wines, which counts Whole Foods as client. “There’s not necessarily heavy tannins–it’s more refined.”
  • Magdevski says that in the past, women probably veered away from winemaking in part because of the physicality required.
  • Women might also gravitate towards small, natural producers and local markets since larger operations have long been dominated by men.
  • In 2013, Ann Rabin Arnold founded the Organic Wine Exchange, an organic wine club that’s now available in 13 states with a clientele that is  80% female.
  • larger producers will co-opt it as a smart marketing move. “That’s my fear,” she says, adding, “and my hope.”
  • organic wine is “at the tip of the iceberg” as more and more consumers, especially millennials, actively look for not only healthier solutions, but more distinct dining options.
  •  
    Even though the wine industry was once considered more of a "boy's club", woman are now leading the way in the growing Natural Wine Movement as a market dedicated to organic ingredients and sustainable practices continues to emerge. This is largely due to the fact that women outnumber men as the lead consumer of wine in both retail and restaurant bottle purchases, as well as several studies that suggest that woman eat/drink more nutritiously than their male counterparts. This has led to organic and biodynamic wines growing at rates between 10 percent and 20 percent per year in volume from 2013 to 2016, and organic vineyards almost tripling word wide over the last decade. Being in charge of the Beverage Ordering and Menu Creation at my restaurant, I have seen first hand the increase demand for organic and biodynamic wines. It has become so prevalent that I have begun printing menus with asterisks to highlight which of our wines fall into either of these categories. According to a Mintel Study, 60 percent of millennials and 55 percent of Gen-Xers are concerned about harmful ingredients in their food and groceries. With millennials constituting for 36 percent of wine consumers, according to a report by Beverage Dynamics, it is a essential that both the restaurant and wine industries continue to cater and adept to our consumers wants and needs. It would only make sense that Women are the ones leading this growing trend, as they constitute the majority of the market for it as well.
corrie242

Top Luxury Eco-Friendly Sustainable Hotels and Why Travelers Love Them | By Alan Young ... - 0 views

  • This puts the travel and hospitality industry, specifically, in an exciting position to maximize influence and guest connections. It's not necessarily about B2B or B2C anymore, or even the best 'deal' on paper — it's about the creation of value, and a company's ability to demonstrate that they share values and beliefs with their target consumer.
  • This past year, it found that 84% of Canadian travelers have a desire to go green on future vacations and then two-thirds (64%) said they intend to stay in an eco-accommodation in 2018, which is an increase from both 2017 and 2016. Even further, 58% of Canadians said they would pay at least five per cent more on their travel to ensure it had a lighter environmental footprint. This allows them to feel good about the accommodation they've selected, while also engaging in locally relevant experiences.
  • With this in mind, popular destinations around the globe are looking for ways to limit the environmental footprint/impact that tourists may have on the surrounding environment, heritage sites and local populations.
  • ...7 more annotations...
  • Each aspect of the QO has been designed to significantly reduce environmental impact, including intelligent windows, a rooftop greenhouse and so much more. From an aesthetic perspective, every element of the property has been deliberately chosen to celebrate and respect the planet's resources and every space has been designed to bring the outside in.
  • Each hotel property (located in NYC, Brooklyn, and Miami) is thoughtfully designed with reclaimed wood, natural light, hemp mattresses and live green moments.
  • With this in mind, 1 Hotels aspires to be a platform to spark conversations, between innovators and guests, that transform the industry and our lives.
  • Proximity Hotel in Greensboro, North Carolina takes sustainability seriously, with more than 70 sustainable practices in place throughout its 146-room property.
  • Their LEED platinum-rated location has 100 solar panels on the roof, an elevator that re-generates power and geothermal energy for the refrigerators — just to name a few eco-friendly features. Rooms and suites are described as loft-style with floor-to-ceiling windows, soaking tubs, in-room dining, filtered air systems and artwork from a local artist. They even include free bike rentals to inspire eco-friendly transport during guests' stay.
  • The 4,004-room Aria Resort and Casino is the largest building in the world to have a LEED gold status, while also offering the first fleet of natural-gas-powered stretch limos.
  • he Accor Hotel family recently launched its Accor's Planet 21 program, which demonstrates the group's ambitious goals for 2020, based around four strategic priorities: work with its employees, involve its customers, innovate with its partners and work with local communities. Each Accor property prides itself in the implementation of eco-certified products and design, sustainably sourced food and programs in place to combat food waste.
  •  
    This article outlines how hotels are trying to become eco-friendly sustainable and still able to paramount guest needs. With this initiative, modern consumers are showing a definitive preference for experiential purchasing over material goods.
yimengliu

Why Social Media Marketing Is Important For Any Business - 0 views

  • Did you know that social media marketing has a 100% higher lead-to-close rate than outbound marketing? Or that 84% of B2B marketers use social media in some form? No matter what you sell and who you sell it to, using social media as a marketing tool can help you grow your brand and pad your wallet.
  • Social Media Is THE BEST Tool to Connect with (and Learn from!) Consumers & Industry Leaders
  • The Importance of Social Media Marketing for Brand Image
  • ...1 more annotation...
  • The Right Social Media Marketing Strategy Can Help You Slay the Competition
  •  
    16 Reasons Why Your Business NEEDS Social Media Marketing
  •  
    This article is described reasons that business need social media marketing. Currently, social media influence of the enterprise's finance and reputations. Most of the company would like to choose social media as of Advertising used, which can help the company save the expense and attract more customers. For every business, the most expensive cost is advertisement. The fast and easy way to introduce the business is using the advertisement. Social media may improve the marketing abilities at a lower cost than the traditional advertising. Furthermore, the importance of social media marketing is brand image.
danakissane01

How contactless technology is defining the customer experience post-COVID-19 - 0 views

  • Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
  • touchless technology remains a high investment priority between now and 2023.
  • Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
  • ...8 more annotations...
  • in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
  • AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
  • Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
  •  Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
  • Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
  • in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
  • The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
  • Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
  •  
    This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
sbarr011

Mobile key: It's the new reality for hotels | Hotel Management - 1 views

  • ” Shedd said. “On average, guests using digital key rate a hotel seven points higher than keycard guests with 84 percent of guests likely to use digital key again. 
  • New technology always takes time to enter the mainstream and mobile key is still on the adoption curve, but reviews among users and hotel satisfaction scores prove out that mobile key is the future
  • “The global demand for digital locks has swamped the manufacturers to the extent the typical wait time to receive new locks is up to 90 days. Challenges still exist around budgets to fund upgrading locks to BLE, but the desire to do so among hotels worldwide seems to be universal.”
  • ...2 more annotations...
  • Remote check-in with mobile keys will allow guests to go straight to [their] room and improve the hotel’s operational efficiency.”
  • The mobile technology used with radio frequency ID electronic locks delivers a more personalized and interactive guest experience—from check-in and informing guests of hotel amenities to securely accessing their room, all via their mobile device,
  •  
    The article titled Mobile Key: It's the new reality for hotels by Esther Hertzfeld, discusses the various aspects of the implementation and utilization of the mobile key technology in hotels. The mobile key technology is a Bluetooth enabled lock that a user can open with their mobile devices. The popularity and demand for mobile key entry in hotels is skyrocketing. However, hotels can't implement them as fast as the guests demand and desire them. It will be easier for hotels that are being built from scratch to integrate the feature than established hotels switching over to this new technology, but I believe they will eventually. In the article it states that guests rate the hotel 7 points higher with mobile key cards. Higher reviewed hotels will bring in more guests thus increasing hotel revenue. The utilization of the mobile room key allows the guest to check in on their phone remotely. Once the guest arrives to the hotel they can go straight up to their room without having to stop at a front desk. This gives the guest a more personalized and efficient experience, which I agree with. In my opinion being able to walk into a hotel and go up immediately to my room is ideal. I have not stayed at a hotel yet that has used the mobile key feature but I imagine it is great. I think all hotels in the future will run on mobile key entry. The article states there will be a learning curve for the guests and staff initially. It will be important to educate guests who don't travel often and guests in general. It stated that some people might feel embarrassed if they don't use the mobile key correctly and need to return to the front desk. That could be very frustrating to some guests who come to their room and then have to go back downstairs to talk to the front desk if something goes wrong. It is also stated that there will be awareness and comfort challenges with the front desk staff. I believe that mobile key entry is the future of hotel technology. It will take
1 - 16 of 16
Showing 20 items per page