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Enhancing the Travel Experience Through Personalization - 0 views

insights.samsung.com/...rience-through-personalization Technology Hospitality network business travel airline future service
shared by kdibe001 on 24 Jun 17 - No Cached
  • By looking beyond fare revenue and basic services such as excess baggage fees, airlines have the opportunity to enhance their revenue through the development of personalized, branded services higher in the value chain
  • 79 percent of passengers preferred to buy additional services directly from the airline rather than a third-party vendor
  • One example of using technology to develop a personalized customer service strategy comes from Emirates airlines, who signed an agreement in January to adopt Sabre Corporation’s technology that allows consumers to easily purchase a range of customized fares. The two companies will also use the solution to provide the airline’s fares to global travel agents who use Sabre.
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  • Travelers can select from Emirates’ branded fares that offer the option of choosing from budget fares, the most reward miles or the greatest degree of flexibility.
  • Utilizing technology to enhance the travel experience reflects a growing trend of airlines operating more like the retail industry. This trend will continue as travelers come to expect increasingly personalized service, and airlines that adopt a retail-oriented customer service strategy will better meet the needs and desires of travelers before, during and after their journey.
  • kdibe001 on 24 Jun 17
     
    The leader in the airline industry, Emirates airlines is collaborating with Sabre Corporation Technology to provide better services for it's customers, as well as receiving more in revenue. Studies have shown that customers enjoy customizing their travel plans and by working with this new type of technology partnership, the software is being developed that will allow the customers to customize every aspect of their trip. They can filter based upon price, miles earned, and date/time while then adding on any other options, but rather through just one airline, this software allows guests to choose from all airlines within the Emirates family. I think this type of investment technology is the future, because the airline industry has already changed the way we purchase airline tickets, by no longer including seat selection, checked baggage, and now even carry-on baggage. Instead of trying to make the customers feel like the airlines are charging for every littl thing (which they are), this type of technology can let guests feel like they are truly creating their own trip.
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How To Become A Human Resources Leader In The Hospitality Industry - 0 views

www.hotelschool.co/es-leader-hospitality-industry #hospitalityandtourism #humanresources #management
shared by mtorres619 on 17 Apr 17 - No Cached
  • Human Resource Management roles are incredibly important in the world of hospitality. People are our biggest asset in our people-orientated industry
  • mtorres619 on 17 Apr 17
     
    Human Resource manager roles in the hospitality industry are very important. Staff within the industry are one of the biggest assets to the company, thus managing the staff properly should be a priority. An HR manager should be someone that the staff can talk to and trust. They also need to cover creating HR policies and procedures, recruitment, conducting staff inductions, assessing staff in their job roles, monitoring and implementing personal development plans for staff, and mediating dispute. It is a hands on job that requires staff training and development.
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Academic OneFile - Document - Cruise Lines Serve Up Better Dining Experiences with Oracle - 0 views

go.galegroup.com/ps/i.do?p=AONE&u=miam11506&id=GALE|A581865024&v=2.1&it=r&sid=ebsco academic document oracle experiences cruise serve lines dining technology hospitality software business tech travel solution mobile
shared by alhmcr on 02 Jun 19 - No Cached
  • alhmcr on 02 Jun 19
     
    Oracle Hospitality, a leader in digital food and beverage solutions for the hospitality industry, has unveiled their new cruise oriented service known as "Oracle Hospitality Simphony" . This POS system is fully integrated with Oracle Hospitality's PMS system and strives to create a cash free environment that allows real time management of food orders, reservations, and special packages. This is done through the use of portable MICROS compact work stations and MICROS Tablet hardware.
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New DoorDash relief includes new ordering platform for restaurants - 1 views

www.nrn.com/...-aimed-independent-restaurants e-commerce restaurants third-party delivery ordering platforms independent
shared by anonymous on 08 Sep 20 - No Cached
  • include e-commerce solutions
  • 40% of DoorDash restaurant partners that currently don’t offer online ordering through their website
  • Storefront allows restaurants to retain valuable consumer data as orders will be made directly through a restaurant’s branded website.
    • anonymous
      anonymous on 08 Sep 20
       
      CRITICAL! Data is everything and this is a major part of why restaurants and third-party delivery services are in such a battle right now. Not only are commissions high, most of these services don't offer any data feedback for the restaurants.
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  • one-time set up fee, along with a monthly software fee and a flat delivery fee per order
    • anonymous
      anonymous on 08 Sep 20
       
      hidden fees?
  • DoorDash Weblinks
    • anonymous
      anonymous on 08 Sep 20
       
      Portals!
  • DoorDash, however, is offering 0% commission to restaurants with five or fewer locations on all weblink orders through the end of 2020.
    • anonymous
      anonymous on 08 Sep 20
       
      That's actually incredible. It makes me wonder what the other fees actually are that they can get away with no commission. Feels too good to be true
  • DoorDash has dominated the delivery space for more than a year
    • anonymous
      anonymous on 08 Sep 20
       
      Ah, so if Uber does by Grubhub, DoorDash would be number 2. I wonder if this will end up being regulated?
  • 45%, ahead of Uber Eats (28%) and Grubhub (17%).
  • $120 million in helping independent restaurants during the pandemic.
  • anonymous on 08 Sep 20
     
    During the midst of the Covid-19 pandemic, restaurants have been searching for ways to make profit now that many of them have been closed, or are operating on 25% or less. DoorDash, the leader in online ordering platforms, is determined to assist these failing independent restaurants the best they can. To help, they have established the DoorDash Storefront, which is a
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Recent Trends in Event Management - 1 views

www.articlesalley.com/...ent_Trends_in_Event_Management event management meetings trends technology
shared by Ashley Reed on 16 Apr 12 - No Cached
Wei Ding liked it
  • Recent Trends in Event Management
  • meetings and events this year is the introduction of Smartphone technology to business.
  • Through the use of various mobile applications for event management, it becomes easier for the event managers and the producers to promote audience engagement, interactivity, and business-to-customer networking.
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  • “Technological advances continue to be increasingly important and are leading to more requests for customization and interactivity in meetings and events…We expect technology to be at the core of several trends in the meetings industry in 2011."
  • Publicis Meetings USA (PMUSA), revealed that the trend of using technology in meeting or event management will drive in forward, thanks to the increasing tech-savvy clients.
  • Today the trend of using mobile applications for event management has led the Smartphones to increase the technological and interactive aspects of a meeting or an event. There are various audience response and networking apps that helps in accomplishing tasks like customizing program agendas, and messaging.
  • The entrepreneurs and event managers have a coined the term “hybrid meetings” for the type of event management that comprises both the elements of a live meeting and a conference via the Internet.
  • With the use of applications like the Windows mobile apps, your Smartphone can be transformed into a hand-held PC.
  • AQUEELAH THOMPSON on 16 Apr 12
     
    This article is an interesting one, highlighting the changes in trends in Event Management. The article starts off by explaining that the major changes in the meeting and planning areas of a business is due to the introduction of the smartphone technology in the business. It goes on the explain that there are mobile applications used just for events. It seems that the more that people and businesses become aware of the use of the mobile device as it relates to technology, it will make it even easier to customize and request different things for an event. Technology will be the core to different and new trends in the meeting and planning areas of businesses. It evident that the use of different mobile applications will make every thing easier for event managers. It allows managers to communicate with their customers and understand what exactly it is they need.
  • Ashley Reed on 08 Nov 12
     
    This article looks at the rising use of Smartphones and smartphone apps for the event planning industry, and more specifically at industry meetings. The use of the technology makes it easier to connect the audience on points like engagement, interactivity, and business-to-customer- networking. As the importance of social media interaction in business, so does the need for interaction between business leaders increase as well, and helps to create a successful marketing event.
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How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...How-IT-Can-Go-Green78245 hospitality IT green travel
shared by Panpan Xie on 07 Feb 12 - No Cached
  • In the world of information technology (IT), the green movement is taking shape. There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices. Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste). Therefore, we will need to look at situations and technology usage via multiple lenses to try to assess the net impact to determine if the outcomes are truly desirable and positive versus negative. This often requires asking tough questions and looking for possible unintended consequences before decisions are being made
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • In order for tourism to prosper, we cannot afford to let our environment erode.
  • Jiaqi Xu on 07 Feb 12
     
    Green information technology(IT), referred to as green computing, is a term used to describe the application of automated resources in an efficient manner. Green IT originates with system manufacturers producing environmentally friendly products and encouraging users to adopt eco-friendly practices such as reducing paper usage through minimal printing, operating more efficiently with power management,and exercising proper recycling habits.As global information technology environmental standards continue to expand, it is highly likely that guidelines governing product life span, power consumption and recyclable resources will be in the forefront.
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  • anonymous on 13 Feb 12
     
    This article shares how IT is going green in several areas including hospitality. It speaks to digital marketing, e-waste, and appealing to employees to aid in using technology responsibly. The use of energy saving techniques and energy star products.
  • Tamara Lang on 31 Aug 12
     
    As our natural resources are being depleted rapidly and technology is changing faster than ever resulting in mountains of "e-waste", I believe the IT industry should focus a vast amount of their efforts in the area of sustainability or going green. In the hospitality and tourism industry maintaining natural resources and cutting down on the consumption of water, energy and paper is an IT issues that we can all support. The focus of this article was about revealing opportunities where IT can go green. Sustainability is good for the environment, the viability of the hospitality industry, the guests, and the bottom line. According to the article, IT leadership needs to take "a leadership role in helping their organization to adopt sustainable practices". Some of the areas where IT can look at going green are as follows (information taken directly from the article): * Using IT responsibly and effectively to reduce energy, water and paper consumption * Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization * Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts * Digital marketing practices * Marketing strategies to report and promote green practices A commitment of time, money, and resources will be required from all levels of leadership in order for green IT projects to work. Companies have to educate their employees and guests to create awareness, implement practices such as energy audits, device shut downs to force people to use media, and give rewards to get the buy in. Even though the payback of green initiatives may take a long time, the upside is that you are being environmentally conscious and doing the right thing.
  • Michael Anthony on 31 Aug 12
     
    I highlighted in blue the sections I was most interested in, I found the passage about reducing faxing and photocopying to be most interesting. There is no reason to be so reliant upon these when you can send attachments through your smart phone. Hotels and other properties can unplug these machines to save money on the electric bill. There are otherways to be paperless, for example.The article I spoke of was about how hotels can limit the need to priint itemized bills and reciepts, all charges can be posted right to the mobile app on the smart phone. The mobile app on the smart phone will even unlock and lock your room doors and allow enterance to the spa and fitness center. There won't be a need for plastic room keys anymore either.
  • Panpan Xie on 07 Feb 13
     
    In hospitality industry, IT technology brings many benefits to us, but it is also a source of pollution when disposing of broken technology. There are many advantages of green IT movement such as reducing energy, water, paper, environmental waste and impacts, etc. Although it has many benefits, green IT projects need support from company's top leaders in both time and resources. The ROI of green IT is a little bit longer than other types of projects, but it has upside potential and intangible benefits. Green IT practices are not contrary with making money, so hoteliers should take measures to lead the organization on its journey to green action.
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Twitter accounts of Joe Biden, Barack Obama, Elon Musk, Bill Gates, and others apparent... - 0 views

www.cnn.com/...index.html
shared by nellyvero71 on 16 Jul 20 - No Cached
  • Twitter (TWTR) accounts belonging to Joe Biden, Bill Gates, Elon Musk and Apple, among other prominent handles, were compromised on Wednesday and posted tweets that appeared to promote a cryptocurrency scam.
  • Twitter's support account said: "We are aware of a security incident impacting accounts on Twitter. We are investigating and taking steps to fix it. We will update everyone shortly."
  • A little more than an hour after the attack began, Twitter apparently moved to prevent holders of verified accounts from tweeting.
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  • A hack like this is particularly concerning not just because of any financial scam that can be run, but because so many world leaders use Twitter -- and some, like President Donald Trump, use it to announce major policy decisions. A hack that took over an account belonging to one of those leaders could have devastating consequences.
  • "We are aware of today's security incident involving several Twitter accounts belonging to high profile individuals," the FBI's San Francisco field office said in a statement. "The accounts appear to have been compromised in order to perpetuate cryptocurrency fraud. We advise the public not to fall victim to this scam by sending cryptocurrency or money in relation to this incident."
  • nellyvero71 on 16 Jul 20
     
    The article is about what was happening today with some Twitter accounts, such as Former President Barack Obama, Mike Bloomberg, Bill Gates, Kanye West, Kim Kardashian West, Warren Buffett, and Jeff Bezos. Apparently the accounts were hacked and were asking people for money. It is a clear example of cyber attack with Twitter's account.
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Why Hospitality Leaders Should Reevaluate Their Information Security Policies to Regain... - 0 views

hoteltechnologynews.com/...icies-to-regain-consumer-trust technology hospitality security
shared by hankunli on 21 Mar 20 - No Cached
  •  Nearly one in three (31%) hospitality companies said they do not have a policy in place for storing and disposing of confidential information on end-of-life electronic devices, and 19% don’t have a policy for storing or disposing of confidential paper documents.
  • With nearly a quarter (23%) of consumers reporting they would take their business elsewhere following a data breach, hotels
  • More than two in five (41%) hospitality businesses say they believe it’s likely their organization will experience a data breach in the next five years, and 44% believe the source of that breach will be human error or accidental loss by an employee or insider.
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  • More than half of Americans (60%) believe that their personal data and information is less safe and secure than it was 10 years ago, which may be why nearly all (93%) hotel owners feel like they need to do more to show employees and consumers how they are protecting personal information.
  • Taj Buckley on 21 Mar 20
     
    Almost a third of hospitality companies have reported that they do not have a policy in place for storing and disposing of confidential information. In that same group another 19% reported that they don't have policy for storing or disposing of confidential paper documents. This is a alarming because most hospitality companies have to store consumer information. Nearly 23% of consumers reported they would take their business elsewhere following a data breach which should be a walk up call in the industry to improve their current security. What is even more alarming 41% of hospitality businesses say they believe that their organization will experience some form of data breach in the next five years.
  • hankunli on 16 Jul 20
     
    The security of data in the hospitality industry is now more and more important. Although some hotel owners may not keeping it in mind as an important issue, a large percentage of hotel guests feel concerned about it. This discrepancy should be a wake-up call for hoteliers. Organizations can do three things to minimize risk: update security policies, train employees better, and regaining customer trust. Current statistics provided evidence that these three aspects are all important and can be improved.
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Semiconductor Technology Trends | Technology Vision | Accenture - 0 views

www.accenture.com/...emiconductor-technology-vision
shared by shannaton on 13 Jul 20 - No Cached
  • Bringing together digital interactions with human attention are what successful semiconductor companies are doing to design a collaborative digital experience. An evolution of individual expectations, everyone wants an up to date digital interaction, but quickly become disappointed as most companies use legacy methods
  • Advances in sensors, speech recognition and computer vision are combining with lower hardware costs to make robot technology more accessible for the semiconductor industry, and the rollout of 5G networks is set to unlock new opportunities outside of controlled environments. But finding the right way to introduce robots into the world includes challenges around talent, questions of human-computer interaction and a global testbed.
  • shannaton on 13 Jul 20
     
    The stakes of getting innovation right have never been higher as leaders in this industry are weaving technological building blocks together to set a course for their conpany's future. The path forward begins with renewed focus on the transformation of technology.
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Staying ahead of the curve | Stretch For Growth - 0 views

www.stretchforgrowth.com/...staying-ahead-of-the-curve Stay ahead of the curve
shared by xiaoyuzhang on 22 Oct 20 - No Cached
  • Address negativity and remove barriers swiftly to send a strong message of behaviour expectations.
  • Use the 80/20 Principles to guide you to faster decision–making (gather 80% of the relevant bits of information in the first 20% of available time. The remaining 20% of the data (which would take the remaining 80% of your time to obtain) typically does not substantially improve the quality of your decision.
  • Look for learning in post-project reviews, customer meetings, changes in priorities and mistakes. Learn from these experiences to build flexibility into future approaches.
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  • regardless of rapidly changing circumstances, continue strengthening your team’s core competencies – what they are best at doing.
  • committed to your values, your staff, your customers, etc., but uncommitted preferably to anything that may tie you down or impede agility
  • do what you do well (or better than the rest), but focus your thinking on what your product and services are going to look like within the next five years.
  • Check out industry trends, ensure that mobile technology is being fully utilised in every way in your business and get teams involved in planning a creative future for their respective functions.
  • Staying ahead of the curve in our “disrupted” world requires the combined creativity of everyone in the company – all applying positive energy to generate ideas, inspire change and chart an exciting path towards a sustainable future.
  • xiaoyuzhang on 22 Oct 20
     
    This article shows a few important steps to make companies staying ahead of the curve. Leaders can create an environment of trust, tap into the creative energy of their people, master characteristics of agility (speed, flexibility, strengths), stay committed to values, staff, and customers, stay uncommitted to anything that may tie you down, master the short-term, but think future.
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AI in the Hospitality Industry: Pros and Cons - Hotel-Online - 0 views

www.hotel-online.com/...itality-industry-pros-and-cons
shared by kristenagosto21 on 08 Feb 21 - No Cached
  • AI can assist hospitality professionals to improve the experiences of travelers. In fact, the use cases of AI in the industry is quite impressive, and the technology seems to be well-positioned to enable people to enjoy their stay.
  • Six service delivery robots perform such duties as taking amenities to guest rooms and patrolling the buildings. According to reports, the company has saved the security team 111 manhours, as human employees could now watch live footage provided by robots instead of monitoring the facilities themselves. In addition to saving time, the robots also help with handling unexpected staff absences and high occupancy periods more effectively
  • Pro: The Ability to Enable Travelers to Research Travel Options with a Chatbot This one is also about personalization. A recent study done by Booking.com revealed that 75 percent of customers preferred self-service options to get answers for simple requests, which makes chatbots a perfect option in this case.
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  • According to ChatbotGuide.org, Booking.com’s chatbot is capable of handling about 50 percent of users’ post-booking accommodation-related requests. In case it can’t provide an appropriate answer, it redirects the user to a human customer service team member.
  • Con: AI is Still Developing Even though AI has made tremendous progress in recent years, the field is pretty much in its infancy. In fact, Andrew Moore, Google’s vice president and an AI leader, has the following to say on this matter, according to CNet: “AI is currently very, very stupid… It’s not something we could press to do general-purpose reasoning involving things like analogies or creative thinking or jumping outside the box.”
  • Con: Data Privacy Issues This is one of the most pressing concerns that all businesses looking to take advantage of AI will face. Data collected by the technology during interactions with users can be potentially used for other purposes, therefore, the risk of data privacy violation is involved.
  • kristenagosto21 on 08 Feb 21
     
    In this article, Donald Fomby discusses the Pros and Cons in the Hospitality Industry by giving great examples of AI being used in the industry today.
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How social media marketing is helping in hospitality recovery, Hospitality News, ET Hos... - 0 views

hospitality.economictimes.indiatimes.com/...77139859 social media marketing TECHNOLOGY hospitality hotel Software tech travel solution business
shared by akallison93 on 20 Feb 21 - No Cached
  • Instagram started as a photo posting site and would have never imagined the impact it would have on driving travel inspiration and building a relationship between the guest and hotels.
  • BCV, one of the leaders in helping hotels leverage social media, started on this journey ten years ago to help hotels realize the value of social media and the role it can play in driving engagement and, eventually, revenue.
  • Before we entered 2020, in Asia, 55% of millennials were basing their booking decisions on social media
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  • In 2019, 63% of social media marketers confirmed that social listening would be crucial in 2020 to continue to engage the traveler
  • over 40% of social media users are now asking questions on Property and Destination Opening instead of asking for cancellations, showing a highly engaged potential guest.
  • organizations that respond well to a crisis and continue communications see a 20% increase in brand value as opposed to those companies that respond poorly see a 30% decrease
  • she owes the success of the campaign on turning the focus from the brand to the guest and their needs during the quarantine.
  • BCV’s RoI focussed strategy that micro-targeted source markets and personas created tailored content for Cinnamon hotels to deliver more than 200 room nights worth of revenue and an RoI that exceeded 200.
  • mitigating negative reviews is critical for driving demand in the future.
  • encouraging guests to share photos and awarding a two-week stay voucher and promoting the health standards and safety measures taken by the brand.
  • Building trust is critical for a brand, however sustained engagement to drive bookings and revenue from social media is the key success metric for most marketing leaders.
  • Brands need to understand who their target audience is, what they care about, and how they manage their time to capture their attention.
  • Instagram now has a shopping feature, which allows users to check out new products from brands in a few swipes. This shows that visual content is more crucial than ever—you can literally put a price tag on your photos on Instagram now.
  • Every Digital Platform has its own metrics and today, Digital Marketers can track close to 50 metrics to show success such as followers, traffic, share of voice and many more however as hospitality marketers emerge from this pandemic
  • akallison93 on 20 Feb 21
     
    An excellent article that discusses how companies have changed their social media approach during Covid. Instead of selling the destination or the experience itself, hotels are trying to sell the concept of safety and security. Also, the article goes into detail about flexible date plans and more, all being advertised through their social media accounts. Overall, social media is still as important as ever, but the way companies approach it has changed drastically.
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3 Keys to Staying Ahead of the Curve in the Technology Business - ArchiTECH Solutions - 1 views

www.architechsolutions.com/rve-in-the-technology-business
shared by keoctave on 07 Mar 20 - No Cached
  • Things change.  They just do.  From the fast food industry to microcomputer manufacturers, if you aren’t anticipating change, you are failing…or you soon will be. 
  • Either that, or by jumping on the bandwagon with the biggest draw and ride it with a forward looking eye, scouting out the next up-and-coming innovation to which you may need adapt and/or adopt
  • Regardless, you must be ready to respond when the changes present themselves.
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  • Taking action means understanding the new thing or idea or concept, capturing its potential, and putting it into action. 
  • customers are your best barometer for what’s worth capturing and what’s not. 
  • Sometimes that’s easier said than done, but without decisive leadership, you are not going to succeed in moving your team forward.
  • There is no 100% surefire solution to staying on top, but you must try to get in and stay in the game. 
  • When well-intentioned plans go awry, you must be able to rebound and redirect your plans and goals in a new way. 
  • No guts, no glory.
  • yuqiongliang on 07 Mar 20
     
    When well-intentioned plans go awry, you must be able to rebound and redirect your plans and goals in a new way.
  • keoctave on 13 Jul 20
     
    We see that this article shares with us three ways in which we can stay ahead of the curve. they broke it down by saying we need to 1. Anticipate- not only whats coming next, but also the play. 2.Capture-Taking action, understanding the new thing, idea or concept. 3. Lead- with decisive leadership you are not going to succeed in moving your team forward,
  • hankunli on 23 Jul 20
     
    It is a smart article that linked baseball with business moves. It mentioned 3 things needed to stay ahead of the curve of business. The things were 1. Anticipate: know the transitions ahead and try to respond to them. 2. Capture: realize what needed to do and try to fulfill the needs. In business, customers are barometers. Businessmen need to capture the needs of customers and satisfy them. 3. Lead: to be a leader and make bold decisions to move the team forward in the business. Leaders also need to find out the best path. It sounds like "no guts, no glory."
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Sabre Partnership With Google  |  Press Releases  |  Google Cloud - 0 views

cloud.google.com/...e-and-google-cloud-partnership
shared by obrediajones on 27 May 20 - No Cached
  • Travel industry leader chooses Google Cloud as its preferred cloud provider to accelerate its digital transformation
  • Sunnyvale, CA, January 21, 2020 — Google Cloud today announced it has joined forces with Sabre Corporation [NASDAQ: SABR]— a leading software and technology provider that powers the global travel industry—to help digitally transform the traveler’s experience and co-create the future of travel. 
  • The 10-year-strategic partnership between Google and Sabre will enable the travel provider to improve operational agility while developing new services and creating a new marketplace for its airline,  hospitality and travel agency customers. 
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  • As part of the agreement, engineers and business leaders at both companies will work side-by-side on three main initiatives:
  • Improving Sabre’s technology capability
  • Using Google Cloud tools to enhance and optimize travel:
  • Driving a broader innovation framework:
  • Thomas Kurian CEO, Google Cloud. “We believe our partnership will deliver more personalized experiences for travelers, saving time and providing greater convenience that will ultimately raise the standard for the travel industry overall.”
  • Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions, along with expertise, to reinvent their
  • business with data-powered innovation on modern computing infrastructure.
  • obrediajones on 27 May 20
     
    Article discusses the newly formed partnership between Google Cloud and Sabre. How this merger seeks to transform the travel landscape by improving operational agility and the offering of new services. Also outlines the partnerships three main initiatives: improving Sabre's technology capability, using Google Cloud tools to optimize travel. and advance the travel ecosystem.
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The Best HR Practices in the Hospitality Industry - 0 views

www.bestpracticeinstitute.org/...best-hr-practices
shared by mannypjr on 04 Oct 20 - No Cached
  • the quality of your customer services and staff responsiveness has a direct impact on the image and reputation of your hotel
  • Hotel executives need to devise a well-managed and robust talent management strategy that creates a culture of ongoing development, high performance, and organization-wide commitment to providing top-notch service in a practical way.
  • recruiting, hiring, and retaining skilled and experienced employees
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  • Many hotels are incorporating web-based solutions to optimize their key management functions in order for managers, HR executives, and employees to shift their focus to other high value activities.
  • Within just a year, the hotel experienced significant positive results in terms of better alignment and lower turnover.
  • scale, magnitude, duration, and strategic importance
  • hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes.
  • The senior management needs to outline such customer service values of their hotel, and ensure that their staff at all levels has clear understanding of how their individual actions contribute to providing these values.
  • senior executives also need to empower employees to ensure they deliver them in a way that adds values to the customer experience.
  • experience and knowledge must be readily available to employees, and must be proactively delivered to the right person at the right time.
  • they need to reinforce core messages through timely advice, which should be both practical and inspirational.
  • Each employee needs to know this change is going to affect their work, what they are expected during and after the transformation process, on what basis their performance will be measured, and what is the altered definition of success and failure.
  • mannypjr on 04 Oct 20
     
    This article outlines some best practices in the hospitality industry. These include: Talent Mgmt. & High Levels of Customer Centricity, Executing Enterprise-Wide Transformation, and Lessons from Industry Leaders.
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GoTab Unveils Next-Generation All-in-One POS for Restaurant Operators | - 0 views

restauranttechnologynews.com/...e-pos-for-restaurant-operators Restaurants POS Hospitality
shared by bruss031 on 26 Sep 21 - No Cached
  • GoTab restaurant POS was designed to help operators adapt to changing consumer preferences while still creating a personal connection with guests.
  • With QR code ordering, guests enjoy having control over the ordering and payment experience, choosing to order what they want, whenever they want.
  • operators can now easily tailor a guest-initiated experience or a server-initiated experience, enabling both parties to start and access the ordering tab and giving everyone flexibility to place orders however they wish.
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  • “GoTab has been a boon for us, helping us reduce labor and track financials and inventory,”
  • With the GoTab POS, front-of-house staff can handle the very first impression of guests’ on-site experience, which always makes or breaks the overall experience. Servers and managers can start and add to a digital tab, seamlessly pass the tab to guests, and then update it later with upsells or order changes.
  • servers can be proactive and anticipate guests’ needs with more table touches, more upsells, and real-time issue resolution.
  • GoTab allows operators to capture each guest’s preferences and build upon each guest’s ordering data to create loyalty programs and better market to customers
  • “The typical legacy POS system (at best) is going to capture the person paying for a check. In a traditional restaurant – let’s say you have a table of 4, a restaurant is lucky if they can capture a single diner’s data for loyalty, spending insights and marketing purposes.
  • GoTab’s technology also provides restaurants with a menu of solutions that can adapt to a wide variety of restaurant needs. For instance, operators might want to start with online food ordering capabilities or a standalone food takeout and delivery system which integrates to their existing point of sale system. When they later decide to upgrade to a full GoTab POS, they have a platform with functions that seamlessly communicate with one another and provide a full 360-degree approach to restaurant operations.
  • bruss031 on 26 Sep 21
     
    The GoTab Restaurant POS is making waves in the industry that is coupling line level efficiency with increase guest satisfaction and preference catering to better assist guests throughout their dining experience. The new POS allows both guests and restaurant staff to add to a tab and reduces the overall time servers spend at a table being an order taker and thus frees up their time to allow them to better connect with guests on a personal level and fix issues in the moment that require more attention. The GoTab POS is going to be directly competing in an already saturated market filled with market leaders such as Square and Clover but I believe thier systems offer such a significant difference to the traditional POS system that they may be able to gain a competitive edge within the market.
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Cloud computing is booming, but these are the challenges that lie ahead | ZDNET - 0 views

www.zdnet.com/...-the-challenges-that-lie-ahead
shared by vriverol on 23 Jan 23 - No Cached
  • According to a recent report by tech analyst Gartner, worldwide consumer spending on public cloud services is forecast to grow 20.7% to $591.8 billion in 2023, up from $490.3 billion in 2022. That's compared to the 18.8% growth forecast for 2022.
  • The technical expertise needed to support the rapid adoption of cloud is something hiring managers need to think about as they head into 2023
  • The lack of cybersecurity staff – which is facing a dual challenge of extreme demand and high rates of stress and burnout-related attrition – has become particularly acute over the past year
  • ...4 more annotations...
  • Hewitt says the rise of hybrid cloud has raised specific challenges for security by creating more potential entry points for malicious code and similar threats.
  • ar threats.
  • Managing risks properly will require an empowered IT leadership that is given a say in strategic decision-making processes – something you'd might assume is a given, but continues to be a complaint among tech leaders.
  • "Higher-wage and more skilled staff are required to develop modern SaaS applications, so organizations will be challenged as hiring is reduced to control costs," wrote Sid Nag, vice president analyst at Gartner.
  • vriverol on 23 Jan 23
     
    As spending on cloud services jumps up almost 21% from last year, everything seems to be positive for this fast growing technology. It is, however, facing some challenges along the way that companies are going to need to take into consideration when spending on these services. Making sure they have a well qualifies and capable team to keep these services secure without burning them out is one of the concerns employees are bringing up in recent conversations. The security and safety of the data held by these services is very important, and needs to be prioritized in the day to day decisions made by all companies that utilize these services. Threats and malicious code taken advantage of by hackers is ever growing, and requires a constant, educated team with empowerment to protect to constantly watch out for these threats. Cloud computing still continues to grow, and is still a great advancement in business, but it also still needs to have it's threats carefully assessed and addressed to make sure it remains secure.
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Why sustainability is key for the future of the hospitality industry - 0 views

www.southwales.ac.uk/...re-of-the-hospitality-industry
shared by peacejj22 on 11 Oct 22 - No Cached
  • Why sustainability is key for the future of the hospitality industry
  • In addition, other business concerns, such as rising costs, increased government pressures and competitors’ actions have only motivated hoteliers to embrace sustainability and make it an integral part of the corporate agenda.
  • In simple words, sustainability means that natural ecosystems can continue to support life and provide resources to meet the needs of the present and future generations. Evidently, the hotel sector puts increased pressure on the environment and is demanding on the natural resources. However, the industry also relies on the same natural environment – unspoilt landscapes, sandy beaches, turquoise waters, glaciers, waterfalls, coral reefs and fresh air; all of which serve as great tourist attractions. Therefore, there is an inherent danger that the we might harm the very basis on which hospitality is built. 
  • ...3 more annotations...
  • The hospitality industry has historically had a dramatic environmental impact on the environment through energy and water consumption, and use of consumable goods. With sustainability now being the issue on everyone’s mind, previous course leader of our course leader BA (Hons) Hotel and Hospitality Management, Gaurav Chawla, discusses how the industry is responding, and why it’s a key focus on the course.
  • Green House Hotel in Bournemouth
  • Social concerns such as inclusivity, promoting work-life balance, promoting employees’ health and wellbeing, sourcing supplies locally and stimulating entrepreneurship are all part of the sustainability agenda. 
  • peacejj22 on 11 Oct 22
     
    this article is about why sustainability is key to our industry.
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Navigating today's hotel security challenges | Security Magazine - 1 views

www.securitymagazine.com/...days-hotel-security-challenges security hotel challenges technology hospitality
shared by sherylehlers on 20 Jun 23 - No Cached
  • Priorities for hospitality security in 2023
  • Surveillance Technology Loss Prevention Communication Executive Protection Event Planning
  • Surveillance, loss prevention efforts and communication have remained critical over the past years.
  • ...9 more annotations...
  •  The careful balance of overt and covert security plays an important role in hospitality security
  • surveillance is a key tool for hotel security leaders to extend the reach of their teams and ensure safety at their facilities. “The most important technology you can have in a hotel is your audio and video systems,”
  • importance of communication with internal and external stakeholders to maintain a safe hotel environment.
  • uniforms play a part in maintaining the balance of overt vs. covert security in hospitality spaces.
  • ecurity knowledge across departments such that they can act as the extended arm for the security department
  • hotel security departments, which may face workforce shortages and retention issues
  • risk assessment and communication techniques to further bolster their security posture.
  • security leaders can look to
  • The biggest thing is communication with your administration, as well as with your staff, guests and other security professionals,”
  • sherylehlers on 20 Jun 23
     
    The new challenges that the hospitality industry will face with security will encompass the need for the very best surveillance technology. Surveillance is a key element to security especially when so many hospitality businesses are experiencing labor shortages. In addition, a hotel will need to develop a strong communication link between all departments and have a well thought out risk management plan. If you have all of these items in place you are ensuring the safety of your guests and staff.
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What is RFID Technology? (+Use Cases in the Hotel Industry) - 2 views

hoteltechreport.com/rfid RFID hotel
shared by earagon22 on 15 Nov 21 - No Cached
  • It’s no surprise that hospitality businesses want to take advantage of RFID technology too, especially when it offers speed, security, and a high-tech touch.
  • Seeing an opportunity to meet all of these objectives, Coachella Valley Music & Arts Festival rolled out an RFID wristband solution that allows faster entry into the festival and eliminates the risk of counterfeiting.
    • jblan183
      jblan183 on 15 Nov 21
       
      Coachella took the RFID wristband one step further than smart cards by placing the chips on wristbands, issuing RFID chips with unique identifiers to festival-goers. Instead of security scrutinizing every paper ticket upon entry, attendees simply scan their wristbands at RFID readers at the festival entrances to gain access, allowing them to get to their favorite stages faster.
  • One of the most popular use cases for RFID technology is guestroom entry. Compared to a traditional keycard, RFID-equipped cards offer hoteliers more control over security. Front desk staff can activate and deactivate cards remotely and review logs to see where and when a card was used.
    • jblan183
      jblan183 on 15 Nov 21
       
      Con: Keeping them near phones, wallets, or purses will demagnetize the cards, especially inconvenient should a hotel not have a complimentary card holder.
  • ...23 more annotations...
  • If guests have RFID-enabled keycard that contain payment information or room-charge information, guests can simply pay with their keycard
  • Besides granting entry to guestrooms, hoteliers can also use RFID technology to control access to amenities, parking, event spaces, and more
  • RFID tags on minibar items can alert hotel staff to low stock rather than tasking housekeeping staff with monitoring stock levels.
  • Most hoteliers have a line item in their budget to account for replacement of stolen items like pillows, hair dryers, and dishes. RFID chips on these frequent “souvenirs” can tell hotel staff when an item has left the building and give them the opportunity to recover the stolen item.
  • An RFID system is simply a cost- effective technology that uses radio waves to send a signal from a chip to a receiver.  RFID stands for radio-frequency identification, and this type of wireless technology involves two parts: a tag and a receiver.
  • Tags can be either passive (no battery, activated by the receiver) or active RFID tags (battery-power source, emits a signal that the receiver picks up).
  • RFID is a key component for IOT (internet of things) connectivity.
  • The tag contains a microchip with a unique code, and the receiver contains components to process the signal transmitted by the tag.
  • There are different types of RFID tags writes the RFID journal, "In general, low-frequency and high-frequency range tags are read from within three feet (1 meter) and UHF RFID tags (ultra-high frequency) are read from 10 to 20 feet. Readers with phased array antennas can increase the read range of semi-passive RFID tags to 60 feet or more."  Read range can also vary depending on environmental factors that effect the strength of radio signals.
  • its popularity has skyrocketed in recent years as the technology became cheaper and more applications were developed.
  • RFID wristbands at Coachella
  • Paper tickets for Disneyland are a thing of the past thanks to the RFID-powered “MagicBand” system that Disney rolled out in 2013.
  • Besides pure functionality, Disney also turned the MagicBand into a marketing vehicle; Disney fans can purchase MagicBands in their favorite color or emblazoned with their favorite animated character.
  •  Hotel and travel businesses usually begin by leveraging technologies like RFID for access control systems and asset tracking.  Due to the pandemic, contactless guest journeys have increased uptake of RFID, Bluetooth and NFC (nearfield communication) technology.
  • Festival-goers are issued wristbands embedded with RFID chips that each have a unique identifier, meaning that it’s essentially impossible to copy them. Instead of security staff scrutinizing every paper ticket upon entry, attendees simply scan their wristbands at RFID readers at the festival entrances to gain nearly instantaneous access.
  • Due to its relatively low cost, ease of use, and potential for operational efficiency, RFID technology can be an attractive solution for hoteliers looking to elevate their guest experience.
  • Door locks
  • RFID cards can also be more cost-effective in the long term as they don't get demagnetized.
    • earagon22
      earagon22 on 22 Jul 22
       
      My property uses RFID tech for room keys and it is so convenient as the wristbands don't get demagnetized when placed by phones or credit cards.
  • Controlled amenity access:
  • On-site payments
  • Outlets like restaurants, bars, and spas can use RFID technology to streamline the payment process.
  • Inventory management
  • Theft prevention
  • earagon22 on 22 Jul 22
     
    Radio Frequency Identification or RFID continues to appeal to leaders in the hospitality industry as it allows for so many opportunities. RFID is a cost-effective technology. It utilizes radio waves to send signals from a chip to a receiver somewhere. Due to the COVID-19 pandemic, RFID technology usage has increased because of the consumers' desire to have contactless options. This article provides quite a few great examples of RFID technology in the industry. It mentions Disney and Coachella as they have switched to using RFID wristbands. Hotels, as mentioned in this article, can use RFID technology for a multitude of things. Some examples include: for door locks, on-site payments, controlled amenity access, inventory management, and theft prevention.
  • henderson_goh on 28 Jul 22
     
    The RFID is a very interesting and powerful system. Many industries have been using such system for a long period of time. In the aviation industry, the RFID helps to track and sort checked baggage at the airport by reading several inlays at one. Airlines that use such system has a higher customer satisfaction rate.
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