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Sophia Yam

Maritz Travel Company Taps Cvent for Meeting and Event Management Technology - 1 views

www.hotelnewsresource.com/ent_Management_Technology.html

Event Management

shared by Sophia Yam on 26 Feb 12 - No Cached
  • Cvent, the world’s largest provider of cloud-based software for event management, meeting site selection and web surveys, today announced that Maritz Travel Company, a premier provider of meeting, event and incentive (ME&I) travel management services, has chosen Cvent’s registration and sourcing platform for use with its clients.
  • Cvent is the world’s largest meetings and event management technology company and has over 800 employees worldwide.
  • St. Louis-based Maritz Travel is the global leader in helping companies achieve business results through the effective use of meeting, event and incentive travel programs.
  • YONGHE FAN on 26 Feb 12
     
    Maritz Travel, the global leader in meeting, event and incentive travel management service, has chosen the registration and sourcing platform of Cvent which is the world's largest meetings and event management technology company for use with its clients. Maritz associates are using Cvent's meeting and event management software to streamline the entire event lifecycle while helping their clients increase attendance and decrease costs. Cvent's software automates time-consuming tasks because of its online registration, event marketing and secure online payment processing to housing and travel management and reporting. This feature helps planners focus on meeting strategic goals and achieve more engaging and effective events.
  • Bing Liu on 27 Feb 12
     
    The involvement of technology enable event planners to focus on the planning of the content of the event rather than the schedule, marketing and payment stuffs. Therefore, it saves time for the event planners as well as the costs that are generated without the use of technology. It will require more time for the event planners if everything has to be accomplished manually.
  • Sophia Yam on 26 Jun 13
     
    Maritz Travel Company have recently chosen to use Cvent Cloud Event Management System. Due to Maritz Travel Company Maritz Travel books an annual of 1.2 million hotel room nights for meeting and travel program where they use Cvent which will increase attendee and decrease cost for their clients. The Cvent software helps control time consuming task which helps event planners focus on meeting strategies goal.
Melissa Krajewski

Financial official at SC Hospitality Association no longer employed : News : MidlandsCo... - 0 views

www.midlandsconnect.com/...story.aspx

accounting 'hospitality organization' 'internal audits'

shared by Melissa Krajewski on 02 Mar 12 - No Cached
  • The South Carolina Hospitality Association's interim director, Rick Erwin, also contracted a Columbia accounting firm to conduct an independent audit of the association's finances late last week."He has made sure that he has personal control over all the bank accounts and all the transactions and contributions," said association spokesman Bob McAlister. "Everything at the association is now 100 percent secure."
  • Melissa Krajewski on 02 Mar 12
     
    The termination of South Carolina Hospitality Association's director of accounting and membership, Rachel Duncan, is the latest development in the Tom Sponseller suicide investigation. CEO Tom Sponseller, leader of the South Carolina Hospitality Association for the past twenty years, was found dead last Tuesday in the company's parking garage after a suicide note was found in his office desk. Although the Feds have been conducting an ongoing investigation into the agency's finances, Sponseller was not their person of interest. The hundreds of thousands of dollars missing from the South Carolina Hospitality Association is tied instead to Rachel Duncan, the agency's former director of accounting. An outside audit of the association's finances is still being conducted however there are several sources of money embezzling being brought forth. Who is to say this tragedy may have been avoided if the Hospitality Association had outside parties conducting internal audits on a regular basis, but it would most definitely have shed light on the situation sooner.
Tamara Lang

Five Hotel Companies Streamline Management Processes with Aptech's Business Intelligenc... - 0 views

www.hotel-online.com/...Feb12_AptechFive.html

hotel companies management accounting processes ease performance automated

shared by Tamara Lang on 21 Sep 12 - No Cached
  • Profitvue and Webvue stand out as our top choice to centralize accounting and financial reporting,” said Narry Krushiker, president of Krushiker Hospitality Group. “They interface with our multiple property PM Systems and the solutions are easy to use. It is important that managers at our seven hotels have accurate P&Ls and other reports each day. Profitvue will accomplish this.
  • Aptech systems handle back office operations with scalable, 24/7 dependability
  • The system incorporates accounts payable, general ledger, statistics, and financials. Profitvue gives users open database compliance (ODBC) within a scalable, client/server, open systems architecture. Profitvue is available as an ASP service or on a licensed basis.
  • ...2 more annotations...
  • Execuvue is a web-based enterprise business intelligence application for large and small hotel companies. Execuvue coordinates data from various systems, including Smith Travel Research, into accessible information with familiar browser simplicity.  Extended Stay Hotels, Innkeepers Hospitality, Ashford Hospitality Trust, Peabody Hotel Group, and many other successful companies rely on Execuvue
  • Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, leads the hospitality industry in leveraging change by valuing human relationships and applying technology to solve business problems for people.
  • Tamara Lang on 21 Sep 12
     
    This article is five hotel groups streamlining their management accounting process by using Aptech's intelligence and financial products. The systems were selected because of their ability to interface with several property management systems, level of accuracy, and reporting capabilities. The systems are internet based and be used for single or multi-property companies. I find this article to be interesting because at the end, it speaks about Aptech Computer Systems, Inc. as a leader in the hospitality industry. It approach to creating state of the art products is attributed to "leveraging change by valuing human relationships and applying technology to solve business problems for people". I think that is a great premise for a company to build on.
Yongjoon Ji

Social responsibility key for TownePlace - 0 views

www.hotelnewsnow.com/...ponsibility-key-for-TownePlace

shared by Yongjoon Ji on 21 Sep 12 - No Cached
  • As for the many properties that are not part of the LEED program, TownePlace Suites still requires LED light bulbs as well as energy-star ratings on all appliances. Motion sensors that control lights also are a standard in back-of-house utility closets, Nalewanski said. “When you think of how many utility closets we have back-of-the-house, that’s one of the last things the housekeepers have on their mind, so we make it easy for them.” Front of house, the brand has implemented a linen reuse program that requires housekeepers to change the sheets only two times per week if the guest stays that long, otherwise they are changed for every new customer, he said. Marriott, as a whole, is taking bigger steps this year to brand itself as a socially responsible corporation.
  • Yongjoon Ji on 21 Sep 12
     
    Marriott Corporation set up an eco friendly program, which is called LEED volume program. Towneplace Suites is the main leader of this program and they created it because of they would like to teach and tell about what it really means to be social responsible. The goal of the program is to provide a pre-certified hotel design as green hotels. More than $100,000 can be saved per project and company will do all the work with owners pre-opening and post-opening. They usually focus on lighting and towel. They prefer to use motion sensors rather than regular light bulb and try not to change sheets and towels too often. They are some hotels trying to be green hotels but it is very rare that big corporation hotels try to be the one and lead industry. I believe it will bring positive effects to whole tourism and hospitality industry.
Tamara Lang

The World of Technology Affects Tourism Industry Immensely | .TR - 0 views

www.tourism-review.com/sm-industry-immensely-news2757

world technology affects tourism industry

shared by Tamara Lang on 28 Sep 12 - No Cached
  • How does it draw the line between technology and personal service? There is no doubt that technology plays an important role in tourism and travel. Most of us are now used to booking our airline reservations on line, dealing with telephone trees and other cost saving devices. These technological advances have allowed corporations to save on manpower while at the same time empowering customers to make their own decisions
  • On the other hand, technology's growth has allowed worldwide terrorism to attack the tourism industry. Cell phones can save lives or detonate bombs; air conditioning units serve to make life bearable in hot climates, but also pollute the atmosphere and can be carriers of disease. The dawn of the computer age permits us to know weather forecasts around the world, allows business travelers to stay in touch with their offices and to supersede the problem of cross time zones negotiation, but can be used to destroy air travel.
  • Remember that tourism is about people "interfacing" with other people No matter how good your technology may be, technology does not provide human warmth of take-home experiences. Be mindful that tourism is about the selling of memories and then ask yourself at what point are you willing to sacrifice memories for efficiency.
  • Tamara Lang on 28 Sep 12
     
    This article is about how technology affects world tourism. Technology plays a major role in tourism and travel and can help to reduce labor costs and bad customer service. On the other hand, because our industry is driven by human interaction too much or misuse of technology can truly hinder service. The article also stated that "technology's growth has allowed worldwide terrorism to to attack the tourism industry". Cell phones can be used to blow up bombs, air conditions, and destroy planes. As leaders in the industry we must decide how far to go with the use technology.
Theodore Moore

Will the Hospitality Industry Tango with Tingo? « HeBS Internet Marketing Blog - 0 views

www.hebsdigital.com/...lity-industry-tango-with-tingo

shared by Theodore Moore on 29 Sep 12 - No Cached
  • Will the Hospitality Industry Tango with Tingo?
  • I truly expected that after its “liberation” from Expedia, TripAdvisor would try everything possible to repair its strained relations with the industry
  • It further proclaimed that “In 2011 alone, Americans could have saved nearly $314 million if they had had access to a site like Tingo.com
  • ...10 more annotations...
  • It makes the industry look like a bunch of corporate thieves who are cheating and overcharging the traveling public to the tune of hundreds of millions of dollars.
  • which I argued that after its “divorce” from Expedia, TripAdvisor still remained a foe of the industry and that TripAdvisor had to make a clear choice:
  • argued that TripAdvisor needed to overhaul its business model and make the site industry- and advertiser-friendly.
  • This new OTA site is an affiliate of Expedia.com
  • None of the above happened and TripAdvisor has continued conducting business as usual
  • Tingo.com has no unique content, pricing or inventory of its own.
  • refunds when and if a lower hotel rate becomes available – is based on factors that are at the mercy of the other OTAs and the travel marketplace as a whole. Expedia could replicate Tingo’s offering within five minutes or less. Orbitz already offers and widely publicizes similar automatic refunds.
  • Tingo.com’s main selling point – that it will refund the difference to customers if the price of the room they have booked drops after booking – is practically mute and irrelevant.
  • Sooner or later, to counteract decreased merchant commissions and the growth of travel demand as the economy improves, OTAs will be forced to re-institute booking fees that were dropped back in 2009.
  • Analysis of this business model clearly shows how confused and misguided TripAdvisor is as a company:
  • Theodore Moore on 29 Sep 12
     
    This article is a series of several blog contributions for successful emarketing on Hotels magazine's website. "Will the Hospitality Industry Tango with Tingo" discusses the introduction of Tingo.com, a new Online Travel Agent (OTA) website affiliated with Expedia.com that guarantees its' customers to refund the difference if the price booked for the room drops after booking. This sounds great right? While of great value to customers, especially those who are money conscious, the article explains that Tingo.com is another industry basher that ultimately makes hotels appear to be ripping their customers off. This type of marketing tool should be two fold- both industry and advertiser friendly and an OTA website such as Tingo.com will potentially strain its relationship with business in the hospitality industry sooner than later. Tripadvisor is pointed out as an example of a major hospitality industry resource that has damaged its reputation with hotels and is continuing to do so. An analysis of Tingo.com is presented including the evaluation of several factors Tingo.com does not consider under its business model. The article deems both Tripadvisor and Tingo.com as "confused and misguided." In conclusion, this article presents valid points that I have never considered prior to reading about the challenges and perception some hospitality industry leaders have. From the customer perspective, both Tripadvisor and Tingo are highly favored for obvious reasons but not consistently for hotels and restaurants.
Amanda Alvarez

Hospitality Staffing Solutions, LLC Completes Asset Sale to Private Investment Firm -- ... - 0 views

www.prnewswire.com/...investment-firm-242280471.html

IT

shared by Amanda Alvarez on 10 Feb 14 - No Cached
  • Amanda Alvarez on 10 Feb 14
     
    A leader provider of outsourced staffing solutions for the hospitality industry, Hospitality Staffing Solutions, announced that it has completed the sale of its assets to HS Solutions Corporation. HS Solutions Corporation is an entity formed by LJC Investments 1, LLC and a group of investors including Littlejohn Opportunities Master Fund,LP, Caymus Equity Partners and Management. This transaction allows HSS to reduce its outstanding debt and responsibilities. It also gives the opportunity to emerge with strong financial backing of a new owner.
Adison Heyne

Swiss business hotel stands out with their green initiatives - 1 views

www.forimmediaterelease.net/...9484.html

shared by Adison Heyne on 26 Sep 13 - No Cached
  • Energy saving measures includes the installation of a new air conditioning system for all guest rooms, LED lighting fixtures throughout the property, and the connection to district heating, provided by the city of Bern. Socio-cultural initiatives include the creation of rooms, fit for people suffering from allergies.
  • The Sorell Hotel Ador is one of the founding members of United against Waste
  • Adison Heyne on 26 Sep 13
     
    The Sorell Hotel Ador is a leader in hotel sustainability. In this article they discuss the many different ways the hotel is sustainable. Not only are they installing products that will reduce environmental impact, but they are also working with other programs outside of their hotels. They are also focusing on important factors of sustainability such as economic issues, cultural issues and of course as mentioned before environmental issues.
Alyssa Westmeyer

Hotel technology trends that are changing how hotels do business - 1 views

www.lodgingmagazine.com/...2

pms cloud

shared by Alyssa Westmeyer on 03 Oct 13 - No Cached
  • Choice created the software in 2003 as an inexpensive solution for franchisees of its economy brands.
  • The PMS had a lot of growing pains at first, but eventually it became more and more cloud enabled and was adopted across the company.
  • “A lot of companies had outsourced their IT and now they’re bringing it back in house because they can do almost everything they need on the cloud or through software as a service.
  • ...4 more annotations...
  • Switching to the cloud from a client server platform pays off with a big drop in both the initial capital outlay and the ongoing operating costs for the property management and other systems.
  • pects of a franchisee’s business, from guest check-ins and housekeeping services to billing and finances. Over time new features have been rolled into the software platform making it more robust and useful for hotel owners—it’s currently distributed in eight countries and available in four languages. And while plenty of cloud-based PMS packages are now available from third-party vendors like Micros, Maestro, and RoomKey, Choice’s internal solution has garnered its fair share of attention. “We had been getting knocks on the door from IT vendors at other hotel companies and individual Choice franchisees that own other brands, saying they were interested in our product,” says Pacious, “So we set up a new division so we could take a look at other opportunities we could develop.” This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles attachment-3
  • his led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles Hotel Market Insight: Cleveland a
  • This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system.
  • Alyssa Westmeyer on 03 Oct 13
     
    Choice Hotels has been a industry leader in the cloud PMS movement. They identified the opportunity to create their own platform 10 years ago when cloud was barely on the radar and have now successfully distributed it to 5,500 of their properties. Unique functionality built into the system is internet redundancy via cellular data plan, company-wide campaign pop-up messages to staff, interface to Pegasus and revenue management through predictive analytics. The platform has been so successful that, in response to inquiries from other companies who wanted to use Choice's proprietary system themselves, they created an additional revenue stream by establishing a separate company that sells and creates custom cloud PMS systems. One advantage pointed out is that managers no longer need to be on property to access and make changes to their PMS. While this is hugely beneficial to the majority of the industry (who already work long hours and visit the property on their day off), there may be some who take advantage of the situation. If this becomes the case, less oversight at the property means that operations has the potential to slip. It doesn't seem that this is a concern for Choice Hotels but it should be considered.
smaka004

SocialTables, A Collaborative Event-Planning Service, Raises $8 Million Series A | Tech... - 0 views

techcrunch.com/...vice-raises-8-million-series-a

shared by smaka004 on 13 Oct 14 - No Cached
  • SocialTables now has 2,500 customers and 30,000 users. Two-thirds of those are venue owners including the Hyatt Hotel Corporation and Caesar’s Entertainment, and one-third are party planners.
  • “SocialTables is a hospitality SaaS company,”
  • smaka004 on 13 Oct 14
     
    SocialTables is one of the latest and most successful hospitality start-ups. It is essentially a hospitality SaaS. It was founded by Dan Berger, an event-planner turned programmer. Founded in 2012 and based in Washington D.C., one of the premier corporate hospitality locations in the US, the start-up has recently raised $8 million in Series A funding. The round was led by Bessemer Venture Partners, and followed by Thayer Ventures. This funding adds to the previous $1.6 million the company raised, which helped them streamline their event planning tools. According to its website, SocialTables is a cloud-based solution that offers event diagramming, seating, and check-in tools for event planners. The software can make room layouts that event planners can use to show clients, compose detailed seating charts and arrangements, and it offers a fast check-in app. All of this is done on a colorful, intuitive, cloud-based site with mobile integration. In two years, SocialTables has grown considerably. It has over 2,500 customers and 30,000 users. Additionally, two-thirds of its customer base is actually composed of venue-owners, including major corporations like Hyatt Hotels and Caesar's Entertainment. Academic institutions like Harvard Business School and The Ohio State University also subscribe to SocialTables. Additionally, one-third of its customers are private party planners. SocialTables is becoming an affordable, customizable, tech-progressive solution for event planners of all levels. Industry leaders like Hyatt and Caesar's already subscribe to its services. In the future, I think that the start-up should focus on increasing its ability to provide affordable and capable solutions for private event planners, particularly in the wedding category. While that is an extremely competitive and saturated market, SocialTables could provide an industry-leading software solution and use its credibility to entice private planners into its cloud-based ecosystem.
jazminesnyder

India's Modi Seeks More Investment From U.S. Tech Sector - US News - 0 views

www.usnews.com/...investment-from-us-tech-sector

key system management property right saturday success india investment u s tech sector news hotel

shared by jazminesnyder on 23 Sep 15 - No Cached
  • India's burgeoning tech sector is responsible for creating more than 400,000 American jobs
  • business deals between firms in the two countries have generated $22.5 billion in tax revenue for the U.S. since 2011
  •  the report should dispel the stereotype that India’s IT sector “takes jobs away from the U.S.”
  • ...2 more annotations...
  • “neither country can achieve their nation’s economic vision without the other.”
  • easing the process for skilled Indian workers – including college students educated in the U.S. – to be able to obtain visas so they can join American tech companies.
  • jazminesnyder on 23 Sep 15
     
    The main focus of my article is about the financial connection between India and the U.S. The article discusses a few key issues about India and their tech support in relation to the U.S. It tells us that "India's burgeoning tech sector is responsible for creating more than 400,000 American jobs, according to a report released Monday that prompted calls from leaders in both nations to reform business practices so the industry remains a bright spot in an often unreliable global economy". The article goes on to list some more interesting statistics. For example, "The new study from the National Association of Software and Service Companies, a trade group representing Indian technology firms, said business deals between firms in the two countries have generated $22.5 billion in tax revenue for the U.S. since 2011". I feel that these two statistics are important because in too many cases, Americans feel that "foreigners" are coming to the U.S. and "stealing" all of our jobs. That is clearly not the case with every situation, as the article points out. The article further explains that India is seeking to ease the process of coming into the U.S. to work. They feel that if they are providing their highly skilled techs to come work here and/or gain their American education here than the process of getting the visa should be much more lax than it is for other countries. I don't know if I agree with that one, but I understand their point.
dstro007

How Cruise Lines are Greening their Game - Green Me Locally - 0 views

greenmelocally.com/lines-are-greening-their-games

Travel; cruise lines; green initiatives;

shared by dstro007 on 06 Sep 15 - No Cached
  • cruise vacations
  • to be one of the most popular forms of tourism
  • There are over 230 cruise ships in operation worldwide, many of which can carry up to 3,000 passengers and crewmembers.
  • ...10 more annotations...
  • international market for cruises in 2010 included about 18.3 million tourists
  • Caribbean region is the most popular in destination, with 41.02%
  • Cruise lines can have a great influence on destinations, however there are environmental impacts to know about, including bilge water, waste, and air pollution.
  • Trends in the cruise industry are changing for the better in terms of environmental awareness and sustainability.
  • Royal Caribbean
  • Holland America
  • Celebrity Cruises
  • Norwegian Cruise Lines
  • Costa Cruise Lines
  • they should all go beyond the minimum and establish an even better standard to follow
  • dstro007 on 06 Sep 15
     
    In today's society, going green is become more and more important. Especially in the hospitality industry, companies are looking for ways to save a dollar and be more energy efficient. Same thing goes for cruise lines. With so many tourists traveling by ship every year, it is important for these cruise corporations to follow regulations and set their own standards for upholding the law. So far the leader of the pack, Royal Caribbean, has qualified for certifications. They have their staff trained in the company's Environmental Management System. Holland America, Celebrity, Norwegian, and Costa are also following suit by implementing their own green initiatives. 
ravicka

TripAdvisor launches green initiative for sustainable travel - Blue and Green Tomorrow - 0 views

blueandgreentomorrow.com/...tiative-for-sustainable-travel

Green initiatives

shared by ravicka on 21 Jan 15 - No Cached
  • Jenny Rushmore, director of responsible travel at TripAdvisor, said, “We know a lot of travellers in Europe want to be savvy about the eco-friendly choices they make on holiday but they don’t always know where to go to find that information. “What makes TripAdvisor GreenLeaders so useful is that we are now providing travellers with an easy way to compare hotels’ green practices alongside the millions of reviews already on the site.”
  • John Alker, director of policy and communications at UK Green Building Council, added, “For the hotel and leisure sector, going green is not only the right thing to do, it’s just good business. Green should be viewed as another aspect of quality.
  • ravicka on 21 Jan 15
     
    As people continue to move towards a lifestyle that is sustainable and eco-friendly so to are their choices re travel. Llaria Bertini in her ariticle "TripAdvisor launches green initiative for sustainable travel" highlights how the popular travel site TripAdvisor has launched an initiative to assist European travelers in making hotel choices that suit their lifestyle. The initiative called "TripAdvisor Green Leaders" came about as a result of travelers need to stay at more eco-friendly accomodation. Despite that need they had difficulty in obtaining information about hotel practices. Jenny Rushmore, director of responsible travel at TripAdvisor said "We know a lot of travellers in Europe want to be savvy about eco-friendly choices they make on holiday but they don't alwyas know where to go to find that information, " thus the initiative was born. Trip Advisor came on board to provide information for travelers re hotel Green practices , to compare offerings of various hotels as well as to provide reviews not only based on what the hoteliers would provide but from the perspective of persons who would have had a first hand experience at the property. As going green becomes a more acceptable approach for many things in various areas of our lives the hospitality and tourism industry is no exception. As John Alker,director of policy and communication at UK Green Building Council said " For the hotel and leisure sector, going green is not only the right thing to do, its just good business. " TripAdvisor initiative allows us to know which properties are taking the steps towards sustatainability in one place.
bnort002

How to Build a Brand for Your Mobile App: Strategies, Tips and Examples - 2 views

uxplanet.org/tips-and-examples-29718ab6a291

shared by bnort002 on 26 Aug 18 - No Cached
    • bnort002
      bnort002 on 26 Aug 18
       
      Some other things to consider would be: Is the app easy to use, will it appeal to all users or the target market, and will your colors/logo/design be able to grow and mature with the Brand you are creating.
    • bnort002
      bnort002 on 26 Aug 18
       
      Some Brands do not allow much creativity or changing of the Brand. For example, when I worked for Hyatt, you had to follow everything that was within the Brand Standard. It you couldn't find it in their Brand database you could not use it. Working for a family owned or private company you have more flexibility with promoting their brand and you can have more creative pull such as with an App.
  • Gamificatio
  • ...15 more annotations...
  • Social networks are first of all the big channel of brand awareness and brand recognizability so don’t neglect their influence.
  • All these details shape the positive user experience and support brand loyalty with happy users.
  • Personalization and Onboarding
  • not only should mobile apps offer high quality of their performance but also build up strong brands to stand out.
  • brand is an image created with a set of distinguishing features and promoting awareness and recognizability of the product or service on the market, it’s what people think and know about it
  • Talking about mobile apps, the important thing to think about is the correlation of the logo with an app icon
  • how users will perceive the app interacting with it: its visual image, its communication and its reputation
  • Keywords
  • Descriptor keywords
  • Brand keywords
  • Brand-Plus keywords
  • Help and Support
  • Landing Pages
  • Choosing this direction, remember two things:
  • – opinion leaders mostly care about their audience and reputation so they won’t promote what they don’t like or don’t find good for their audience, even rejecting profitable offers.– opinion leaders and brand ambassadors will waste your money if the product is half-baked. You may get the big traffic from the campaign and attract many users but if they get something with numerous bugs or lorem ipsum here and there instead of real copy, it will have a bad influence on the brand image in general. Positive experience first. Presentation and promotion after it.
  • bnort002 on 26 Aug 18
     
    This article brings up some great points on building your Brand on a mobile App. As a whole, we are attached to our cell phones and using apps for everything. Creating a Brand for your Mobile App is a must have in our industry and it is the direction most hotels, cruise ships, and resorts are taking when you are on property/ship. Personalization and Onboarding is important to the user as they want to be able view their interests/preferences/needs. By providing a personalized experience (interactive maps, videos, etc.) via App we hope to provide the most positive guest experience. As the article states, providing a positive user experience creates happy users which results in Brand loyalty. The end result is always to capture repeat business and Brand loyalty.
jireh93

Hospitality Technology Sets Stage for Customer Experience - 0 views

insights.samsung.com/...ceptional-customer-experiences

technology Hospitality hotel software tech travel

shared by jireh93 on 30 Jun 18 - No Cached
  • jireh93 on 30 Jun 18
     
    In this article, it discussed statistics and a few facts as to why investing into hotel technology contributes the guest experience as well as the success of the hotel. It referred to the point of hotels that are turning to technology to provide guest with the "best' experience possible. As a result, this will increase the consumer turnover rate as well ensuring the gains of loyal returning customers. There were three categories listed in the article which were, Leaders (companies who are succeeding all aorund), Strivers (those who are lacking in some areas), and then the Laggards (the bottom 20 percent). The leaders associated their success with the presence of digital technology within the company. They believe that it enhanced interactions internally and externally while posing new forms of revenue to be generated. On the contrary, not all of the strivers nor laggards seemed to agree with that statement 100%. But it's not quite that simple. Hotels have to make sure they know what demographics they'll be targeting and how to leave a positive impact on them. For example, it mentioned how having automatic temperature and light settings that will be remembered for each guest. This feature can allow with adjusting the temperature accordingly to the guests liking as well as lighting settings. Overall, this integration of digital technology can add a personalized and memorable for the guests making them want to return as well as recommend business.
anonymous

Koch Agrees to Invest Over $2 Billion in Infor | Hotel Online - 0 views

www.hotel-online.com/...invest-over-2-billion-in-infor

shared by anonymous on 27 Oct 17 - No Cached
  • By putting thousands of micro-vertical industry features into the applications, all customers in that specific industry can share those features in a multitenant cloud environment.  Applications rich in industry domain lower the cost and time of deployment and make future enhancements and upgrades far easier.  By enabling mission critical processes to be managed and integrated with applications for CRM, HCM, Marketing, and more in the cloud, Infor delivers a complete CloudSuite for its target industries, which has led to significant growth and larger deal sizes.  
  • anonymous on 27 Oct 17
     
    The market for "clouds" is becoming more and more important and growing rapidly. I found this article on Infor, who is a leader in cloud software. Koch Equity Development, which is an investment company and the second largest privately-held company in America, has agreed to invest over $2 billion into Infor. As the article was published, Infor had over 66 million customers and was the first company to safe mission critical data/industry applications on the cloud.
mitchlaferriere

Vizergy® Digital Marketing System Technology Stack Selected for Case Study by... - 0 views

www.hospitalitynet.org/...4084374.html

shared by mitchlaferriere on 06 Oct 17 - No Cached
  • Peak 10, the industry leader in IT infrastructure and security, highlights Vizergy's successful partnership in new case study. Vizergy provides stability, reliability and security to hospitality clients by combining proven digital marketing strategies, best-in-class marketing tools and their proprietary, cloud-based marketing system, hosted and supported by Peak 10, one of the nation's most advance data centers.
  • Vizergy has worked with Peak 10 for over ten years to consolidate IT environments and deliver high-performance, reliable access that drives business results. Backed by sophisticated technology and extensive support, Peak 10 helps enable Vizergy to provide the most reliable digital marketing, management and ecommerce system in the hospitality industry.
  • Vizergy's Digital Marketing System (DMS) is a true demonstration of client-focused innovation. This proprietary system enables hoteliers and hospitality professionals to easily and efficiently maintain their property websites, monitor social media, manage online reputation, deploy email campaigns and evaluate site performance from a single easy-to-use system. With personalization capabilities built into the DMS, clients can deliver tailored messaging that will be most relevant and personal to each individual site visitor.
  • mitchlaferriere on 06 Oct 17
     
    Vizergy has quickly become an industry leader in eMarketing techniques and methods, as highlighted by their relationship with one of the fastest growing, most advanced data centers, Peak 10. Vizergy's proprietary cloud-based, hospitality focused marketing system has created proven strategies that set the pace in a fast-moving digital age, where time is truly of the essence. Its systems allow hoteliers and hospitality professionals to easily and efficiently maintain all aspects of their digital marketing presence. Peak 10's advanced technologies and infrastructure support only further Vizergy's superiority.
anonymous

5 Things Hotels Should Consider when Investing in Technology | By Hammad Hussain - Hosp... - 1 views

www.hospitalitynet.org/...4085961.html

hotels investing technology hospitality

shared by anonymous on 07 Jul 18 - No Cached
  • With over half of hotels (57%)[1] poised to spend more on technology in 2017 than they did last year, hotels are looking for fresh ways to deliver high-quality experiences to keep pace with rising customer expectations.
  • While most hotels are generally focusing on being "smarter" and "more innovative", the real burning questions are: how can hotels make sure their investments are worthwhile in the right technologies?
  • Implementing the right technology allows hotels to focus on modern needs beyond what traditionally makes good service, such as offering travelers mobile check-in and check-out, virtual concierges and one-touch access to room facilities.
  • ...6 more annotations...
    • berkley7
      berkley7 on 07 Jul 18
       
      I completely agree with this statement! Technology is not meant to replace human interaction, only to complement human interaction to provide a balance and the best experience.
  • Technology should be an aid, not a replacement, for face-to-face staff and guest interaction. Person-to-person communication is an essential part of hospitality. Guests expect travel tips, attentive services and friendly, personal interactions as part of their hospitality experience.
  • The balance is in finding technology that complements human interactions and vice versa
  • Guests expect more than just WiFi – they want all services at their fingertips at all times.
  • Mobile based technologies have the advantage of familiarity and convenience. With handy's preloaded apps, curated city guides and maps, guests can find out about the city, decide what to do, where to go and where to shop – with all the convenience mobile technology brings.
  • Future-proof your technology investments Think about which parts of your business you are trying to improve by using the technology, and look for one integrated system that could manage this.
  • berkley7 on 07 Jul 18
     
    What an informative article! In my own opinion, the following article gave a great insight to investing in technology within the hospitality industry. The 5 helpful tips they provided within the article are the following; get to know your guest first, balance technology with the human touch, invest in mobile based technologies, try before you commit, and future-proof your technology investments. Each of these suggestions truly would make a huge impact within the hotel industry if followed and practiced. In my own opinion, the most vital thing to be sure of when introducing new technologies into your business is to make sure you have the right balance of human connection and technologies. Like stated in the article, technology is not meant to be an aid or replacement for face-to-face staff and guest interaction. New technologies are giving the industry the ability to provide fresh ways to deliver high quality experiences to keep pace with rising customer expectations.
  • anonymous on 07 Jun 19
     
    The article highlights 5 things a hotel leader should consider before they decide to invest in IT. The goal is to ensure the investment truly helps grow the firm's bottom line, is inclusive with the human resources operating within the establishment, and is in align with current long-term trends and not just fad investments. The article helps connect the dots on what makes IT investment risky or an essential path to success.
mjbengo04

10 "Green" Hotel Initiatives Every Event Planner Should Know About - 0 views

www.thebalance.com/negotiate-with-a-hotel-1223819

shared by mjbengo04 on 30 Aug 16 - No Cached
  • As environmental concerns and the popularity of eco-friendly practices like green meetings continue to increase, it’s important for meeting and event planners to continually expand their own knowledge of sustainability, particularly as it relates to the venues, vendors, and the work of other event services professionals.
  • Understanding these green hotel initiatives can offer event planners more to consider when selecting hotels for their client's programs whether as a venue for the event itself or as the choice for overnight accommodations for out-of-town guests.
  • Just a few years ago, RockResorts, along with its director of environmental affairs decided upon ten initiatives to adopt within Vail Resorts’ hotels and properties as their sustainable practices starting point. These ten initiatives have since become the norm for hotels looking to offer more sustainable services.
  • ...8 more annotations...
  • From central operations such as boilers to lighting systems, kitchen equipment, and automated energy management systems, hotels globally are working to reduce energy use while sustaining
  • Efforts include the linen and towel reuse programs that are now an industry standard to installation of low-flow faucets, showerheads, and other fixtures.
  • Hotels and resorts are integrating more and more selections in menus of all types that integrate organic produce, hormone free meats and dairy, and other natural products that offer guests healthier food selections.
  • Many hotel companies are shifting to card options made from paper, wood, and bioplastic that are better for the environment but equally as durable.
  • Recognizing the importance of safer products for guests and employees as well as the natural environment, many hotels have shifted to cleaning products that are made with bio-based oils and other natural cleaners.
  • A shift to more sustainable and healthier cuisine offers travelers unique opportunities to experience a greater connection to the locations they are visiting in a more sustainable way
  • Many hotels are making a statement by offering guests custom formulated amenities.
  • A growing trend with all types of spas is the integration of treatments that feature local and indigenous ingredients as well as natural and organic products.
  • mjbengo04 on 30 Aug 16
     
    According to Rob Hard, sustainability awareness has grown quite substantially. Now it is a must for for all employees in the industry, not only leaders, to extend their knowledge in sustainability practices. This article focuses on event planners and how understanding a hotel green initiatives can help make their selection of a hotel to be in the clients interest. Nowadays, hotels are slowly transitioning into becoming a green hotel for this reason. Some few initiatives that were talked about were the following: energy conservation, water conservation, bottled water alternatives, and recycling and waste reduction.
kteme001

I.T and E Commerce of Hospitality Industry - The WritePass Journal : The WritePass Journal - 0 views

writepass.com/...mmerce-of-hospitality-industry

E commerce IT Marriott Travelbot technology software

shared by kteme001 on 28 Jan 18 - No Cached
  • There is a great demand for information from customers and hospitality service provider so hotel industry stared adopting computer based IT facilities to enhance its operational efficiency, control and reduce costs, and improve service quality
  • A new Internet-based procurement system which is considered flexible and user friendly has been implemented by IHG group. 
  • The new system has enabled the IHG group for excellent quality control.  In this respect, IHG claims that they are able to obtain high quality products at low costs via the Internet.
  • ...9 more annotations...
  • One of the key elements of this research involves the “user friendliness” of the system.
  • Technologies used at Marriott Hotel Company website Point Of Sale-Micros Property Management System-Opera Central Reservation System-Marsha SAP for accounting and Payroll Fire Panel Door locks CCTV Blue Cube -Time Clock (Employee attendance) Cetral Reservation System
  • Professionals want the latest technology at their fingertips, from fax machines to Internet services
  • Problems with Micros 1)       When the systems crashes down then the checks has to be manually posted which is like duplication of work and time, there are even discrepancies sometimes and in that the company loses the revenue. 2)      If there is a crash, it needs to be done by the help of a main server computer. But if the problem prevails there is a need to contact the vendor for his service. 3)      The micros system sometimes get frozen which affect the overall performance of the server and the team.
  • Marriott’s early commitment to high-performance processing, scalable storage and business continuity made the transition to an integrated reservations/Web solution error-free.
  • Now is the time for hospitality companies to take advantage of the opportunities available in creating a new value added customized online travel shopping experience for customers.
  • This travel bot will create a custom experience that suits the particular customer needs offering a range of services including hotel rooms, restaurant tables, airline seats, and rental cars.
  • However, there is still much room for improvement in speed, reliability, and adaptation to new technologies
  • If data is managed properly, the technology can assist hoteliers and restaurateurs in projecting the lifetime value of guests, creating increased loyalty, resulting in an increase in market share. 
  • kteme001 on 28 Jan 18
     
    This article helps us to better understand the information systems being utilized, why they are important and what difficulties they bring about. In the Hospitality Industry, customer service is put at the top of the list of must haves. With customer service comes knowing information about your customer and without Information Technology services put in place, these expectations will never be met. Having a computer based IT is crucial because it allows the employees to work more proficiently which in turn creates a better experience for the guest. Multiple hospitality leaders have been applying fully Internet based technological systems within their organizations. IHG group has implemented an easy to use system so it is simple for every position within the hotel. For a company like IHG with over 500 hotels, it was imperative they eliminated the manual system to provide better quality control. Because of this system they can get better quality products at lower costs. Although this new system is much more user friendly, the overall cost involved is still not confirmed but this system is still predicted to have positive impacts long term. For example at Marriott Hotels, they use a company website, POS Micros, Property Management System and Central reservation system just to name a few. On top of stellar service and quick/ easy information submissions, guests are looking to have the best technology at their disposal to use. Things like computers with full internet access, printers and fax machines to make sure they can still be functional while displaced. An advanced system called MARSHA is being used as a reservation system and stores the rewards system information for Marriot guests. Micros-Opera is a popular property based system provider and has become common within the hotel industry. Vendors usually use this since it gives them the ability to connect to other vendor's applications. MICROS 9700 HMS is the most popularly used point of sale system. There are some
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