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SUMMARY OPERA Property Management System is fully integrated with all the OPERA modules and offers the most extensive list of certified interfaces in the industry. FEATURES: Reservation, rate management, profiles, front desk management, back office interface, room management, cashiering, account receivables, commissions, reporting, fully configurable, global perspective, hospitality system interface, opera express, tailored to fit hotel's operational business needs, scalable to suit the size of the hotel, helps operators to become more productive, profitable and professional, and delivers fast, accurate and online information on property

A lot of hotels use OPERA as their property management system. I have never personally worked in a hotel so I am not familiar with PMS's but from everything that I have read and heard from people is that OPERA is very efficient with everything. This system seems as though it can do everything for your property just the way that you would like it to. OPERA is customizable to your company's needs which seems great. This is a great website that you posted as it informs all of us exactly what this PMS is capable of.

Firstly, Guest Centric PMS Focus. Guests are the reason why hotels are in this business and also the resource of the hotels' revenue. Guests prefer to get experience and personalized attention from the hotels. Secondly, Integrated Revenue Management. A property must have a PMS with an effective and integrated revenue management system, which include the potential daily revenue. The revenue management module and a great deal of data must be fully integrated. Thirdly, the Ability to Connect to Online Sales Channels. There is a PMS drive sales through two-way communication with a wide variety of Internet channels. This article points out online channels are the fastest growing source of reservations, and getting your property's optimized rates and accurate available to the most effective of those channels.

This article explains the top three features to look at when in the process of picking out a PMS to use at a property. The first feature is that it should be guest centric PMS focus. This industry is run by guests. They are the reason hotels and restaurants exist. Having an easy to use CRM allows to employees be a bit more personal with the guest. Next, is integrated revenue management.Revenue management to be at the top of its game needs a fast system. When updating information if it takes too long it gets frustrating and can lose some opportunities to increase your daily revenue. Lastly, it should have the ability to connect to online sales channels. The article says that having a two way communication system is a crucial point to maximizing your company's point of sales.

This article discusses about 3 main features you should consider when you chose a PMS. First and most important feature is that whether it is guest centric or not. The hospitality business is all about guest, they are the source of your profits. So it is very important that your PMS has easy access to customer database or CRM system database. The second thing you should consider is Integrated Revenue Management. Hospitality market changes rapidly due to all not sure factors: holidays, events, festivals. So if you can forecast the changes of market rate and you update your rate in time, you are ahead of the game. Last, a excellent PMS should also has the ability to connect to Online Sales Channels. As the Internet is developed, lots of people make on-line reservations. Because the most accurate and updated information, your PMS should connect to on-line sales channels.

This article informs us on the different levels of integration to accounting, ecommerce, rental, shop management and other software modules. There is a slight difference between integrated and interfaced. Interface is when the system is linked to another accounting system like quick books or Peachtree in order to transfer data between them in order to communicate with third party programs. Integrated modules use the same file and information, data is consistent in order to avoid double entry. Most accounting systems are built in and tightly integrated into the software so there is an instant update of inventory quantity, customer history, account receivables etc. There are some advantages of a separate accounting package which include saving money, no retraining, and better overall design with stand alone accounting systems. Some disadvantages of a separate accounting package will be out of date information, updates and maintenance can cause problems, difficult configuration. The built in (integrated) accounting includes updates, quick reference, and easy configuration. Disadvantages are poor design. According to this article it seems that accounting systems which are integrated are far more efficient then interfaced accounting systems. Although it clearly states that both words are used interchangeably and both can give plenty of problems with the software. But with integrated individuals are just working with one program while with interface individuals have to learn two programs and user interfaces.

Plate IQ has formed a partnership with Square announcing an integration with Square's new Restaurant service. Plate IQ's daily dales software enables restaurants to "automatically input guest payment data from Square for Restaurants into many existing accounting software platforms and create valuable summaries of daily transactions." This integration has multiple benefits including more accurate, faster and detailed bookkeeping and more efficient cost of goods sold management. At my restaurant, we use a very similar software to this called Avero. Avero is integrated with our Aloha POS system and the information is automatically inputted every morning from the day before. As a General Manager, I find software like this necessary to day to day operations. It enables me to generate reports on product mixes, individual server sales, categorical sales and even enables me to monitor labor compared to my revenue.

The article gives us 5 key benefits to be aware of when choosing a restaurant POS with a fully-fledged back office and accounting integration. Moreover, with exclusive quotes from restaurant owners who use restaurant accounting software in their day-to-day operations. The most important thing is that POS Accounting software makes sure that operational and financial data is always in balance.

This article is persuading decision-makers of restaurants to install an integrated accounting system. It gave us 5 main benefits of this kind of system, which is pretty reasonable. Not only using one system rather than two is more efficient in information communication, but also security and accuracy. The case in the class material (a manager embezzled a large sum by issuing fake refunds) will possibly be ended before it goes worse with such an intergrated accounting system.

Technology and software goes hand in hand, every device in every aspect for business operations depend on them. Integrating the PMS and the POS systems would allow the property's systems to interface and communicate easier. It would help users to up sell the amenities offered at the hotel, increasing the revenue for the property and making it as convenient as possible for the guest to do everything in one place/transaction.

The following article introduces MICROS Systems, Inc, a leading provider of IT solutions for hospitality and retail industries, announcement of a new integrated mobile application, Isis SmartTap. Isis SmartTap is a mobile commerce network that has transformed how people shop, pay and save, in which MICROS Systems has first implemented to ARAMARK Basking Ridge location where the mobile commerce application will be put in to production. Customers will be able to make purchases, redeem offers and present loyalty cards within this mobile application, increasing speed service. The following application is a two-way integration of Isis SmartTap into a cloud-based MICROS Symphony POS platform. ARAMARK Basking Ridge is excited to offer its customers this new POS technology engagement of transactions.

The following article introduces MICROS Systems, Inc, a leading provider of IT solutions for hospitality and retail industries, announcement of a new integrated mobile application, Isis SmartTap. Isis SmartTap is a mobile commerce network that has transformed how people shop, pay and save, in which MICROS Systems has first implemented to ARAMARK Basking Ridge location where the mobile commerce application will be put in to production. Customers will be able to make purchases, redeem offers and present loyalty cards within this mobile application, increasing speed service. The following application is a two-way integration of Isis SmartTap into a cloud-based MICROS Symphony POS platform. ARAMARK Basking Ridge is excited to offer its customers this new POS technology engagement of transactions.

Starbucks invested $25 million to develop movie payment system with partnership with Square. The mobile payment integration with the point of sale solution will be available in November. The point of sale solution mobile app will make customers purchase using their phones through a digital Starbucks card and square will processing all of the Starbuck's credit card - based payments. Meanwhile, Starbucks also revealed its IOS app's integration with Passbook. When you approach a Starbucks location, a Passbook notification will appear on the screen of iPhone and you can then select the starbucks card and swipe your phone to make the purchase. Later Starbucks will integrate Squar's GPS- based point of sale system which should make purchases a breeze and speed up the lines during coffee rush hours. This allow you to select the item with Square app and simply say you name to the cashier to confirm the payment.  An image of your face will present from the profile photo to prevent theft or misuse. Since January 2011 starbucks first mobile payment app has host over 70 million transactions and the partnership with Square has been a mutually beneficial on for both sides. Starbucks will significantly expand Square's scale and accelerate the benefits to business on the platform in the future.

With Hotel Concepts' Integrated Distribution Property Management System, hoteliers can now tie together the Brilliant PMRO PMS and the 3CX telephony system. Unique features of the 3CX Hotel Module now integrated with IDPMS and PMPRO include:1. the ability to automatically reset the guest PBX upon check-in and checkout, adding or removing the guest's name on the voicemail system and deleting any leftover recordings; 2. the option to block external calls to and from particular guestrooms upon request; 3.the scheduling of automated wakeup calls; 4.Guests' names are displayed to receptionists when making in-house calls; 5.Call billing automatically integrated into guest folios; 6.The ability for housekeepers to deliver status updates and execute minibar charges through guestroom PBX phones. With these special hallmarks, 3CX hotel module specified PMS in room amenity aspect and provide a lot of convenience and considerate design for customers as well as improve standard service quality of a hotel. Meanwhile it also bring revenues and profits without large costs for hoteliers. This will be a trend for hospitality development and technology enhancement.

The purpose of this article was to review the available literature on the subject of ensuring software integrity for IoT (Internet of Things) devices, focusing on detecting and preventing modification of the original software, so that the device cannot be used for unintended purposes. The literature reviewed; secure boot, trusted boot and runtime security. Concluding that no one single control is going to adequately protect a device the solution based upon 25 years of experience is to create a multi-layered approach to security that starts at the beginning when power is applied, establishes a trusted computing baseline, and anchors that trust in something immutable that cannot be tampered with. Additionally, because a device built today can become a major problem tomorrow, due to them having hardcore keys "set and forget", the internet will then have literally billions of obsolete hosts in the coming years. Therefore it is important for MIS Managers/ Consultants investigate how to change the game in order to mitigate the damage or economic value of new systems being breached and by asking questions such as 'Can we even in the presence of a malicious attacker offer some limited form of security for the most valuable transactions (such as e-banking) or assets?' and 'Can we make the 'business' of the attackers less attractive by applying security technologies that are particularly tailored towards destroying the business model of the attackers?'

The article talks about the increased innovation in PMS and hotel systems overall and how technology is necessary to meet guest expectations. The integration of all hotel systems including the PMS allows for an enhanced guest experience. Hoteliers will have a better perspective of their guests and be better able to anticipate requests and manage pricing etc. A suggested new technology in the article is artificial intelligence chat-bots that can respond and assist with customer inquiries. Additionally the use of mobile is a tool that can empower hotel guests to communicate with the property the same way they use their smartphone for so many other activities. With the proper mobile integration with the PMS a guest could order room service to any location on property, view media and make requests. A combination of highly integrated PMS and hotel software with top notch customer service will provide an exceptional experience that will exceed guest expectations.

The article talks about the integration of a new system called Rainmaker and RoomkeyPMS. The trend of using the "cloud" is ongoing, as RoomkeyPMS is software that is "cloud-powered" which helps to facilitate the way the front office handles their operations. Rainmaker integration with the PMS, on the other hand, is to help the back of the house. It is meant to increase hotel bookings and "streamline operations and revenue optimization processes". Highlights the first boutique hotel in Charleston, The Spectator Hotel, are the first to adapt this new collaboration to improve the way data is being accessed. Based on the article, the hotel is using these cloud based systems to be able to offer more innovative service to their consumers especially when it comes to how revenue is being handled. I think that having to cloud systems working together can be kind of difficult especially when they serve two different purposes. But with that being said, both softwares seem to work for the best individually. Having the ability to try this out on a smaller boutique hotel would be for the best because it allows hoteliers to conduct analysis for the systems on a smaller scale.

This article presents suggestions on POS selection for companies sized from small to large. I found this article really interesting and reiterates that the selection of the POS is going to be based on company needs/culture. Their research was extensive and conducted market research repeatedly, before suggestions were made. It also touched on the different pricing options, in addition to any special features the POS may offer.

This article talks about the best POS systems for 2020. What I found interesting is that the majority of these systems are cloud-based and offer integrated information services for a variety of industries, not just hospitality. A lot of the systems also are ipad based and work well with third-party POS hardware. They also have automated payment options integrated, for people who like to process payments electronically (i.e. Apple Pay). I think its important to know about these POS systems and what they can accomplish for hospitality companies.

In this article, they talk about the best pos systems to use for 2020. They list each pos system name and then summarize the benefits and give a full review. The first system they talk about is lightspeed, which Ipad pos system has solutions for retail stores, restaurants, and online businesses. It's fully mobile, so you can check inventory from anywhere in the store, show customers product images and descriptions, and ring up orders and accept payments on the sales floor or, for restaurants, tableside. The next system is Vend that has real-time reports, inventory management features, and access to various integrations that can help you run your business, save time, and boost sales. This POS software is suitable for nearly every type of retailer. Whether you run a clothing store, a sporting goods store, or a specialty service-based business such as a car wash or computer shop, Vend has the features you need. Touch Bistro is a simple and affordable POS system that focuses on the unique needs of restaurant owners, with tables, reservations, and delivery management features. It's suitable for all types of food establishments - fine dining, casual eateries, cafes, pubs, food trucks, and more. Lastly, there is eposnow has both retail and hospitality versions of the software are available, each with a robust selection of features to help you run your business. It also has more than 80 integrations, so you can add extra capabilities and connect to the business programs you already use.

The article advocates for the integration of the vital components of an HRIS system. In other words, a firm must treat some things like learning and performance management as critical and vital to its HR system. As such, the HRIS must integrate these learning and development tools that cover performance management and learning systems into the HR Information Systems. The article goes further to expose the reality that most HRIS managers tend to view LMS and performance development as standalone matters. This of course refers to an era where these things were seen as separate and unpleasant tasks the HR department had to get on with as quickly as possible. However, in today's world, performance management and learning are as essential to HR as any other function. Therefore, it has to be integrated into the system for data to be compiled on a daily basis. Then the author goes on to compare an HRIS which is integrated with many different functions with an LMS which is a separate platform. This highlights the inconvenience, challenges in transferring data, and the overall inefficient method of managing a separate LMS from an HRIS. However, the article points out that there are new HRIS systems that simplify everything - from management to performance to learning to succession planning. The author goes on to recommend that it is better to integrate and make LMS a part of the HRIS system. The obvious benefits are highlighted and this is something that most HRIS managers can easily integrate into their systems with modern apps and other technological tools. The take home point is that HRIS should not stand alone nor include learning and performance measurement as an external component or a necessary evil. Rather, HRIS should integrate learning and performance and gain the right tools to compile data on a daily basis rather than an occasional process.

This article mentions about the SnapShot Marketplace which is a system that allows hotels to pick and choose the applications they need to run their business. Hotels can customize their entire software and integrate all their data in one place.

Property management systems (PMS) were originally only for front desk needs like booking reservations, checking guest in and out, charging accounts, and managing room assignments. The newer PMS systems have enhanced the check in and check out process, maintenance and housekeeping management, and accounts receivable management. The check in and check out process has been enhanced by the newer cloud based PMS systems by giving the front desk the ability to provide service anywhere and anytime. It is more accessible and can update room statuses in real time. As housekeeping cleans rooms the room statuses are updated through their mobile cleaning device into the PMS system. Also, the PMS system allows the front desk to communicate with the maintenance and housekeeping staff for last minute guest request and complaints. The cloud based PMS system also allows the front desk to have access to revenue management. This way the front desk can have access to accounts receivable and update it as payments come in from previous guest. This enables faster and more accurate billing for guest. As technology advances it is important for the hospitality industry to stay updated so that guest and employees needs are met. Keeping up with the technological trends allows companies to remain competitive.

This article tell us what is PMS and what benefits it can brings to the hotels operation. Automating daily operations and administrative tasks is an important part of achieving customer satisfaction as it helps provide reliable and quality service time after time. A hotel is a complex system that encompasses the activities of many departments, and every operation must be tracked

More than a "platform that enabled a hotel or group of hotels to manage front-office capabilities", modern PMS is "a critical business operations system that enables hoteliers to deliver a seamless guest experience" by integrating many other systems. PMS offers many kinds of benefits to hoteliers, including improving housekeeping services and revenue management. The deployment of PMS is also a consideration. While most PMS systems were on-premise, there do have cloud-based ones that reduces cost in an innovative way. It also helps in enhancing customer lifetime value and increase RevPAR and ADR.

This article deals with cloud PMS and its advantages. Some of the advantages stated by the article are efficiency, low cost, and provides guest with more contactless experience. This is a new trend we are starting to see emerge into the industry especially now more than ever after the events that have occurred due to the pandemic.

Seems to me this took a lot longer for companies to start getting onboard then I would have anticipated. The cost perspective and ease of use should have attracted people right away. Not having to house or protect on site servers from damage and theft is also a critical point. Not to mention the ability to grow the system when necessary.

The article discusses traditional PMS, an on-premises software platform that can range from very basic to extremely powerful and complex. Installation, training and maintenance are expensive for such platforms, and they stifle innovation by not allowing third-party integrations, applications, and solutions. Cloud-based hotel management systems with Open API integration platforms are the future of hotel management software. They are cost-effective and offer many operational benefits. Operating expenses such as the OPERA Cloud PMS improve cash flow, are easy to install, train personnel, and automate many administrative processes. Also, it provides easy access to reporting and performance analytics, as well as contactless guest experiences and mobility.

The article highlights new advances in technology trends that has captured the attention of numerous businesses in the UK due to the significant reduction cost and savings that can be achieved. The trends include cloud computing which businesses view as a low initial cost or capital investment to undertake. Eliminating the need for hard drives storage, maintenance, and giving way to quick upgrades and updates of an It system. A company's main goal is to provide the best products and services at the lowest cost, and if cloud computing creates this ease of burden without compromising the quality of products and services offered to guests then transitioning to this new technology remains one of the best and newest innovation as the savings will undoubtedly add to the company's bottom line. Smart phones, tablets and other mobile devices has definitely revolutionize the way people communicate and hotels in the United States, China the UK and other parts of the world are capitalizing on this mobile trend as a way to improve customer service. Whether it may be making reservations, or checking in and out of hotels from any location without having to wait in long lines at the front desk. Mobile computing is definitely a way to save cost, and time. It's important to note that this trend does not only benefit huge companies but it's a viable option for small businesses who definitely wants to position itself as a company offering the best and most unique service. Social media is extremely paramount for business exposure and that's why hospitality companies continued to capitalize on this growing phenomena. From Trip Advisor which informs potential guests about the facilities, products, and services to Facebook or Twitter which not only help to market or promote the company's products and services but these are great resources and tools for companies to capture and address comments or concerns that can potentially put the business in a negative light.

This article discusses hardware and software trends in the hospitality industry. Article discusses six points that are having a major effect on the hospitality industry. The first area is the definite shift from software held in-house to software used in the cloud. The article estimates that around 85% of all inquiries are from companies that are looking to use the cloud for software needs. The second item article discusses his mobility. The use of devices such as tablets and smart phones are revolutionizing the way people interact with technology this is also revolutionizing the hospitality industry. The third area that the article discusses the social media and the profound impact it has had has had on the hospitality industry. Article points to trip advisor who has become one of the major sources of information for people researching holidays travel, hotels and leisure facilities. The fourth area in which hardware and software is changing hospitality industry is the feeling of a personalized experience. People are expecting that their experience within the hotel to be personalized and technology is helping the industry personalized their experience. The fifth area is the integration of the hardware and software from the many specialized facilities within a property. Traditionally golf spas have operated their own individual software system now that software system is integrated into the overall properties software system. The last area of hardware and software trends that is changing industry is an area of globalization. Properties will need to adapt their two different management approaches to survive in high levels of economic uncertainty. Consequently, brands with large chains must look at their business from a global perspective.

This article focuses on the benefits that Maestro (a property management system) offers to hotels and how it has been benefitting hotels that currently use their system, more specifically, smaller, independent hotels. Most chain hotels and large facilities are required to utilize a flag-mandated property management system. However, independent operators are not linked with these mandated systems, and have a choice as to which system to utilize. Maestro claims to offer Northwind, a service that allows Maestro to be utilized in a cloud-based system, enabling it to host multiple properties and save the establishment money by not requiring them to purchase servers and security, whereas a traditional PMS would have done so. The president of Northwind also states that they strive for their clients to succeed and that it is more of a partnership with those who utilize their service, and their goal is to make a hotel's operations more profitable and efficient. The article continues on to explain the uses and functions of the Maestro system, including being fully-integrates and offering operators loyalty program benefits and the functionality to compete with programs that were solely available to chains. It also tracks points earned and redemption stays as well for those loyalty programs, and claims to minimize errors and save operators money. It also allows integrations that provides social media outlets through the property management system, allowing the user to operate their business simultaneously through different systems. Maestro also boasts that the utilization of their property management system allows hotels to increase their direct bookings through the property for a lower cost than if they were to utilize a different system in which it was not flawlessly and seamlessly integrated with a global distribution system. It seems to be a property management system that enables users to complete many tasks at once, from one location, without having the hassle of