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irinadolgopolova

Are You Leveraging the Benefits of Hotel PMS Integrations? - 0 views

www.hotelnewsresource.com/article105468.html

technology hospitality PMS Integrations hotel software

shared by irinadolgopolova on 21 Jun 20 - No Cached
  • hotel property management system is not an integrated one. This means, as a standalone application, the Hotel PMS you have adopted is doing a great job by bringing in the much-needed higher degree of automation. But it lacks integration capabilities with a host of operationally imperative third-party hospitality technology solutions like channel manager, online reputation management solutions and many more.
  • #1 – Channel Manager Integration
  • The two-way integration between the Hotel PMS System and the channel manager software helps you update all the OTAs with your rates and inventory in real-time. reservations made on any OTA will reflect in your Hotel PMS in real-time, making sure that there is no discrepancy on the availability of rooms on various channels. Similarly, this integration updates reservation cancellations/modifications on all the sales channels.
  • ...13 more annotations...
  • Hotel PMS that is integrated with online reputation management solution
  • #2 - Reputation Management Solution Integration
  • Benefits- Real-time and automatic update of inventory & rates across multiple OTAs- Increased online visibility of your hotel leads to more booking coming from OTAs- No more overbooking/double booking- Save time
  • The Hotel PMS System automatically sends out the email to the guest seeking their feedback on your services. This process helps increase your chances of getting more reviews from your guest and displays latest reviews online. All these help you to generate more bookings.
  • Benefits- Collect personalized feedback from your guest- Analyze guest sentiment, understand their concerns and serve them better- Read and reply to reviews from 150 plus platforms- Effectively increase your online score and rating
  • #3 - Booking Engine Integration
  • The Hotel PMS Software and Booking Engine integration turns your hotel website into a source of driving more direct bookings. Moreover, see if your Hotel PMS partner can help you with a booking engine that can be integrated with your Facebook page. This helps you get more bookings from your Facebook page.
  • It helps you turn lookers into bookers on your TripAdvisor page. Here too, you can save on hefty OTA commission fees.
  • Benefits- Get more direct bookings- Lower your dependency on OTAs- Save significantly on huge OTA commission- Earn more room revenue and increase your profitability
  • #4 – Revenue Management Integration
  • it is advisable to adopt a hotel property management system that comes integrated with a host of smart and intuitive revenue management tools
  • The PMS captures all types of discounts and refunds given on orders created at the POS in real-time and also captures category-wise POS details, so that sales are posted on appropriate account heads. Moreover, the integration also enables you to accept payments in multiple ways including cash, credit card, debit card, cheque, coupons, via online transfer methods like wallets, etc.
  • Benefits- Ensures efficient and streamlined billing process- Zero billing discrepancies, no loss of revenue- Get insights on performance of all the POS outlets at your hotel
  • irinadolgopolova on 21 Jun 20
     
    Using the PMS that integrates with different operational processes in the hotel can extremely benefit the managers, as they will have more time to work on improving the guests' experience, rather than supervising the operations related to PMS and other hotel departments' interactions. In this article, the different types of PMS integrations are described, along with the benefits of implementing those integrations.
tredunbar

The Evolution (Past, Present and Future) of Hotel Property Management Systems | - 1 views

hoteltechnologynews.com/...el-property-management-systems

PMS

shared by tredunbar on 05 Oct 20 - No Cached
  • considerable changes to the PMS landscape are on the horizon, indicating an influx of cloud computing, open API marketplaces, middleware layers, enhanced connectivity
  • PMS technology has evolved slowly, limited by one-off integration costs and legacy infrastructure
  • Legacy PMS vendors have contributed to the problem by leveraging integrations as a revenue stream
  • ...13 more annotations...
  • Legacy PMS systems are playing catch-up, and disruption is integral to continued innovation
  • Traditionally, and still today, the PMS represents an integral piece of technology for hoteliers, central to the core functioning of a hotel’s operations
  • modern systems will adopt a more focused model, integrating tightly with customer relationship management (CRM) systems and central reservation systems (CRS)
  • seamless integration across applications, enabled by an open API
  • new-age functionalities empower hotels to increase operational efficiencies and staff productivity, manage and amplify group business, effectively manage revenue, and collect and action guest data in a highly personalized manner
  • the latest in management software rely on cloud computing, effectively decreasing costs while empowering a more agile infrastructure
  • three types of integrations to consider
  • Core modules of the PMS Integrations that need close data communication but aren’t integral to the system Integrations to on-property devices such as phone systems, TVs, and more
  • Marketplaces can also create platforms where integration partners can showcase their products to a wider audience of buyers
  • Middleware layers, on the other hand, help to buffer the limitations of one-off integrations
  • middleware layers help to mimic the experience and benefits of an open integration model, even where it does not exist
  • A robust PMS comes with a range of functions, including guest information and folios, room distribution, pricing and revenue management, reservation details, advanced group functionalities, guest check-in/out, housekeeping
  • A modern, cloud-based PMS model can and should offer hoteliers the core functions they need to run their business and operations effectively, while also providing seamless integrations
  • tredunbar on 05 Oct 20
     
    The article seeks to explore the advances in PMSs by reviewing past features and performance and looking towards the future advancements. The industry is facing a gradual but eventual change in integration. The article reflects on how legacy vendors have been slow to evolve due to infrastructure and using integrations to develop revenue. This puts traditional systems in a precarious situation that will leave them behind if they don't evolve. The new systems focus on using Application Programming Interfaces (APIs), cloud based systems, stacked levels of integration, marketplaces and middleware to work seamlessly with CRMs and CRSs.
noreen1

The Property Management Puzzle | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...roperty-Management-Puzzle87632

shared by noreen1 on 07 Feb 15 - No Cached
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • ...70 more annotations...
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • next year.
  • next year.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich.
  • A significant chunk of hotel IT budgets -- 19% -- is spent on property management systems (PMS)
  • Some are ready to embrace cloud-based solutions; others want to expand their mobile capabilities; and others are excited about the possibilities rich data can provide in personalizing the guest experience
  • I think it’s really about the ability of the PMS to grow with the changing need. What we need today isn’t what we needed just two years ago
  • Both Nickelson and Yelley are experiencing different symptoms stemming from the same challenge: better integration between systems.
  • Every vendor and most of the hoteliers HT spoke to predicted that property management systems would eventually migrate to the cloud.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,”
  • “Just because they’re in the cloud doesn’t make it easier to integrate,
  • I agree, from a PMS standpoint, that I want to know everything about a guest when they show up at the front desk. I should be able to see that you’ve stayed with me, and if you posted about our hotel in our social space, and if it was a complaint.
  • noreen1 on 07 Feb 15
     
    Hoteliers are expecting a lot more out of their PMS's such as data acquisition, integration with other systems, mobile capabilities, and social media. This article describes some of the different directions hoteliers are taking based on their specific focus and desired results. Some of the advantages and disadvantages of cloud based PMS's are discussed such as mobility, internet connection redundancy for rural vs. urban areas, and multiple system integration. The increasing role of social media is also explored and the degree to which it should be utilized by the hospitality industry. There are many possibilities including using social media posts to mine guest reviews, as well as the ability to book your hotel on Facebook and receive a confirmation via text. I apologize for the diminishing hi-lighting towards the end, my tool bar is having some issues!
espence13

How The Cloud Improves Hotel POS Software Integrations - 0 views

www.stayntouch.com/...ity-hotel-pms-pos-integrations

shared by espence13 on 04 Feb 19 - No Cached
  • Integration of core hotel systems is key to streamlining operations with many experts and operators agreeing that a good distribution system and proper channel-management integration are some of the most important integrations into a PMS.
  • A cloud based PMS offers hoteliers much greater flexibility: built to run on the internet, with open API capabilities, it integrates much easier, faster and more effective than their local-server alternatives.
  • A key hotel system that should be integrated with your hotel PMS is the hotel point-of-sale(POS) outlets. Hotels can have multiple on-property points-of-sale like a restaurant(s), gift shop or spa all of which can be strong revenue earners for hoteliers but they also add another layer of complexity to daily operations.
  • ...2 more annotations...
  • But with a cloud based PMS integrated with the hotel point-of-sale (POS) system this process is automated.  Guests may purchase items or services from the various POS and the charges will be billed directly to their rooms. The process of keeping track of charging guests for onsite purchases and the updating the guest folio is no longer an manual issue. A hotel PMS and POS integration simplifies operations, efficiency and accuracy, for both the hotel and the guests.
  • Attention to detail is what matters when it comes to guest experience and billing inaccuracies can be a source of frustration for guests. By eliminating errors via automation, hoteliers can help to ensure a smooth process and a pleasant guest experience upon check-out. Integration removes complexity, allows for streamlined processes, increased operational efficiency, greater accuracy and improve guest experience. With a cloud based PMS and hotel point-of-sale integration, hoteliers can focus more on going above and beyond in guest service and increasing revenues.
  • espence13 on 04 Feb 19
     
    Integration of core hotel systems is key to streamlining operations property-wide. In the past, integrating legacy hotel systems was a complicated, lengthy and expensive process, but these days, through open APIs, common Web standards and rapid innovation, cloud based technology is paving the way to easier, faster and more effective system integration, empowering hotels to improve efficiency and share data across departments for a deeper understanding of guests and the market. For lodging operators, on-property points of sale like a restaurant, gift shop or spa add another layer of complexity to daily operations, but a simple interface between the property management system (PMS) and point-of-sale (POS) system can save hoteliers significant time and increase billing accuracy for more satisfied guests and improved revenue.
jbrit055

PMS and POS Integration for Smoother Sales & Happier Guests * WebRezPro - 0 views

webrezpro.com/moother-sales-happier-guests-2

pms pos sales integration

shared by jbrit055 on 21 Jul 22 - No Cached
  • Integration of core hotel systems is key to streamlining daily operations and enhancing the guest experience.
  • Thanks to cloud technology, system integration is easier, faster and more effective than ever, empowering hotels to automate processes for improved efficiency, better customer service, and a deeper understanding of guests.
  • a simple automated interface between the PMS and POS system saves hoteliers time and improves billing accuracy to enhance the guest experience and prevent lost revenue.
  • ...13 more annotations...
  • Your PMS is the center of control for your property’s front-desk and back-office operations
  • Basically, your PMS takes care of everything to do with selling rooms.
  • The POS system helps manage sales outside of room sales
  • A PMS + POS integration streamlines the process of charging restaurant sales and other ancillary charges to a guest’s room via an automated interface, eliminating billing inaccuracies due to manual error, and giving staff more time to focus on guest service.
  • When PMS and POS systems are not integrated, restaurant charges and other add-on products and services charged to a guest’s room must be communicated to the front desk and added to the folio manually.
  • Susceptible to human error due to shift changes, unclear communication, typos, or misplaced tickets, this manual process is prone to billing discrepancies that can result in dissatisfied guests and lost revenue.
  • Automating the process of posting incidental charges to guest folios through PMS + POS integration ensures billing accuracy, saves hotel staff time, reduces customer complaints, and prevents lost revenue by ensuring charges are never missed.
  • hoteliers can help to ensure a pleasant and quick check-out experience.
  • In fact, a PMS + POS integration improves the guest experience throughout the stay.
  • seamless and personalized experience that guests expect from today’s hotels
  • supports the shift to contactless service, reducing physical touchpoints at POS stations during a guest’s stay
  • Make it effortless for your guests to spend, and they will probably spend more!
  • PMS + POS integration benefits both your business and your guests.
  • jbrit055 on 21 Jul 22
     
    Understanding what each hotel system works for and the departments they connect or overlap with can benefit from integrating such systems to make smoother operations. By integrating PMS and POS in a hotel, it can be easier for the guests to check in, etc., but it's also easier for staff to manage and track all guest information this way too.
  • henderson_goh on 28 Jul 22
     
    This type of integration is not new to the hospitality industry. Many hotels link their PMS system at the front desk to the POS system at the outlets. This integration is very efficient and convenient because guests can just simply charge their spending at the outlets to their folio, also known as "charge to the room."
Dhaval Khakhar

3CX VoIP blog » Hotel Concepts - Brilliant and 3CX Complete Integration - 1 views

www.3cx.com/...-brilliant-and-3cx-integration

hotel tech Software voip integration

shared by Dhaval Khakhar on 18 Jan 12 - No Cached
  • The 3CX Hotel Module is an add-on that turns the 3CX Phone System into a full-featured hotel PBX, and through the new integration, can now interface directly with Hotel Concepts’ IDPMS or Brilliant PMPRO. This enhancement provides hoteliers with a host of additional features relevant to property operations. Unlike other PBX providers that charge extraordinarily high premiums for these hotel-specific enhancements, the 3CX Hotel Module is extremely affordable, since it leverages low-cost VoIP technology.
  • Unique features of the 3CX Hotel Module now integrated with IDPMS and PMPRO include: The ability to automatically reset the guest PBX upon check-in and checkout, adding or removing the guest’s name on the voicemail system and deleting any leftover recordings; The option to block external calls to and from particular guestrooms upon request; The scheduling of automated wakeup calls; Guests’ names are displayed to receptionists when making in-house calls; Call billing automatically integrated into guest folios; The ability for housekeepers to deliver status updates and execute minibar charges through guestroom PBX phones.
  • As the hotel and travel market continues to trend toward integrated technology solutions that make operations more streamlined and cost-efficient, Hotel Concepts – Brilliant is an ideal partner for us to help meet that growing need,” Martin added.
  • ...2 more annotations...
  • About Hotel Concepts – Brilliant
  • About 3CX
  • Dhaval Khakhar on 18 Jan 12
     
    This article talks about the full integration between Hotel Concepts' Integrated Distribution Property Management System (IDPMS), the Brilliant PMPRO property management platform and the 3CX Hotel Module, a comprehensive PBX telephony system designed specifically for the global hotel industry. The 3CX is an add on that turns the 3CX phone system into a full featured hotel PBX, and with this new integration, it can directly interface with hotel concepts 'IDPMS or Brilliant PMPRO. this is one of the inexpensive ways/means to carry out property operations when compared to other PBX providers who charge high premiums, making it very affordable along with the VoIP technology. since the hotel and travel market is on an upward trend , integrated technology solutions like these can make those operations cost-efficient, as making calls all over the world is so expensive, and along with this, also streamline the operations by combining the extensive telephony experience with the knowledge of the global hotel industry, which will also set new standards in hotel management and communication.
balle028

Why integrated POS Systems are a must | TechRadar - 1 views

www.techradar.com/...s-are-a-must-for-your-business

POS CRM

shared by balle028 on 29 May 21 - No Cached
  • Beyond improving the checkout process, an integrated POS system can give you valuable insights into the behavior and purchase patterns of your customers. You can leverage such data on the shop or café floor, but it can also be shared with internal UX analysts, brand marketers, and pricing teams to help inform marketing campaigns and increase profitability. 
    • balle028
      balle028 on 29 May 21
       
      POS systems are becoming a lot more engaging. which would help make a lot more profits for companies based on data acquired.
  • Integrated merchant services including integrated credit card processing eliminates the need for manual entry during checkout. This not only saves time but also reduces the probability of human errors. What’s more, integrated card processing makes your end-of-day reconciliation much easier. 
  • One of the biggest benefits of integrated POS systems is that they facilitate exceptional customer experiences that boost loyalty. By integrating your CRM and/or marketing automation software with your POS system, you can get access to valuable insights into the preferences and behavior of your customers.For example, you could keep track of the products they buy most often or the ones they’ve added to their wishlist and send them personalized product recommendations. In a retail setting, your staff can use such information to make relevant suggestions suited to their interests. You can also leverage the data you have to create loyalty programs and targeted marketing campaigns. Personalized offers, recommendations, reminders and rewards can go a long way in encouraging your customers to make repeat purchases, boosting loyalty and retention. Besides all of this, an integrated POS system also helps you keep track of your best-selling products so you can manage your inventory efficiently. This can prevent your customers’ favorite items from going out of stock and keep them happ
  • ...2 more annotations...
  • Personalized, data-driven offers can greatly increase the likelihood of your customers responding to them. The financial cost of a customer being fond of your business versus favouring it is huge. Think about it, do your customers have an affinity for your business or have they fully bought into it as Apple loyalists have bought into the Apple brand?Overtime, personalized marketing equates to you building an individual brand relationship with each customer. This has a long-term effect on boosting sales and offer conv
  • But before you rush out to choose a new POS system with integration, be sure to check it integrates with your existing systems first. Usually, their website should reveal such information. For example, Zettle lists all of its POS and e-commerce integrations on its website. 
  • balle028 on 29 May 21
     
    this article goes in-depth the benefits of using POS systems.. POS systems are being used a lot more than ever before. it is a great and effective tool to follow up on customer engagement and understand more about sale information and profit projections, all while providing excellent customer service
tcale003

Oracle OPERA: What You Need to Know When Evaluating Hotel Software - 1 views

hoteltechreport.com/...oracle-opera-pms

Oracle OPERA PMS POS Platform F&B Full Service Software Revenue Management

shared by tcale003 on 03 Jun 20 - No Cached
    • tcale003
      tcale003 on 03 Jun 20
       
      The Oracle Opera (formerly Micros) is the biggest Property Management System utilized in the hospitality industry. Oracle OPERA is a cloud-based Property Management System that integrates a variety of functions into one place. While OPERA is used for a single property, it is built with multi-property in mind and, therefore, it is not usually used in very small properties.
  • which types of hotels OPERA is a great fit for and discuss how independent hotels, boutiques and chains all benefit in different ways.  We'll also cover the impact of Oracle Cloud on its hospitality solutions division and whether Oracle's PMS is actually in the cloud.
  • WebRezPro Integrates Tenerum Payment Gateway
  • ...22 more annotations...
  • WebRezPro Integrates Tenerum Payment Gateway
  • Apr 16,2020
  • WebRezPro Integrates Tenerum Payment Gateway
  • WebRezPro Integrates Tenerum Payment Gateway
  • This article provides a comprehensive resource for hoteliers immersed in the process of vendor evaluation.  Oracle Hospitality's OPERA (formerly Micros) is the largest PMS player in the hospitality industry and in this article we'll review how their hotel management software can improve operational efficiency for your business then point out some areas that every buyer should be aware of as they consider the solution.
  • OPERA has comprehensive guest profiling capability, which allows your staff to keep track of guest preferences. These rich guest profiles can be quickly accessed to better personalize stays. Staff can see useful details, such as stay history, past communications, and previous service requests, to inform their approach to each guest.
  • vendors?
  • Oracle OPERA is a cloud-based property management system that integrates several functionalities into a single platform.
  • In addition to the core property management functionality, such as room assignments, check-in/check-out, and rate management, OPERA includes integrated channel and rate management with group travel functionality to handle more complex requests. 
  • While OPERA can be used for a single property, it’s built with multi-property in mind.
  • Since OPERA is an integrated platform, hotels with more complex operations stand to benefit the most. For example, a hotel that uses Oracle POS (point of sale) and kitchen management can integrate full F&B operational functionality into the OPERA property management system. Such deep integration improves outcomes on the customer service front and gives hotel management stronger reports to monitor KPIs and profitability. 
  • The ideal customer segment is a hotel group with many larger properties that offer full service.
  • WebRezPro Integrates Tenerum Payment Gateway
  • Personalized guest profiles
  • Advanced rate management
  • OPERA has advanced rate and room availability restrictions, as well as enhanced rate-management capability offering a vast number of room pricing options, including best available rate, dynamic rates, daily rates, base rate, and negotiated rates. These rates can then be distributed via OPERA’s integrated channel manager.
  • Intelligent accommodation management
  • Proper allocation of room inventory avoids overbookings of specific room types and ensures that rooms are cleaned and maintained in a timely manner.
  • Mobil
  • OPERA now offers a completely mobile version of its flagship software, called OPERA Mobile Cloud Service. Staff can access the following information via any smartphone or tablet device: Check-in/check-out, reservation management, room status, task sheet, room maintenance, as well as Track It and Post It mobile that can provide real-time status updates on rooms and maintenance requests. 
  • Loyalty support
  • To drive loyalty-based marketing, guest behaviors accrue automatically to profiles, so hotels can build relevant packages and services based on guest history, including the length of stay, expenditure in restaurants and bars, and other preferences. T
Emily Bova

RezExchange Launches Direct Integration With Social Marketing Platform Flip.to - 0 views

www.hospitalitynet.org/...4054708.html

social marketing Flip.to PMS RezExchange

shared by Emily Bova on 18 Feb 12 - No Cached
  • Approximately 15 to 25 percent of guests who book rooms at participating hotels engage with Flip.to, and for every 100 engaged guests, an average of 10 to 20 additional room nights are booked within six months.
  • Emily Bova on 18 Feb 12
     
    Hotel Concepts- Brilliant, a leading global provider of advanced PMS, recently announced its integration of Flip.to into RezExchange. For a small monthly subscription, Flip.to acts as marketing platform for hotels, restaurants, and airports. Customers can use it to comment, post feedback, and recommend the establishment to friends who in turn can get discounts. It also allows loyal guests and customers incentives to spread the word. RezExchange allows customers to manage their sales channels directly from the hotel management system and will receive all reservations from these channels directly into their own database. With this integration customers don't have to present printed coupons and any earned incentives are automatically credited to their hotel profiles. Hotels, restaurants, and airports that already use RezExchange and integrate Flip.to into their system will become more streamlined making it that much easier for customers and guests to build up and use their incentives.   L'Auberge Carmel hotel in California is the first property to go live with this integration and thus far, this integration has proved successful. Approximately 15 to 25 percent of guests who book rooms at participating hotels engage with Flip.to, and for every 100 engaged guests, an average of 10 to 20 additional room nights are booked within six months. 
Yuri Kim

Maestro PMS Integrates with SilverWare POS for Increased Revenue and Efficiency | Produ... - 1 views

hospitalitytechnology.edgl.com/ed-Revenue-and-Efficiency82197

shared by Yuri Kim on 26 Sep 12 - No Cached
  • SilverWare POS’ Avrio solution fully integrates with the Maestro Property Management System (PMS) for convenience, efficiency, and 360 guest service.  
  • The integration performs normal processes, such as room charges and voucher lookups, but extends beyond that with integrated client synchronization, server alerts on guest status
  • Yuri Kim on 26 Sep 12
     
    This article is about an integration between two businesses: Masetro PMS and SilverWare POS. Maestro PMS partnered with SilverWare which is the point of sale provider, in order to help hotels to perform processes in the more convenient and efficient ways with high quality of 360 guest services. Through the integration, hotels now have capability to perform not only processes that have done normally but also new things beyond normal one. Server now reports on guest status such as same-day checkout, as well as meal plan with integrated client synchronization. This integrated system gives hotels advantages, such as accounting accuracy and simplification of charge detail information, by sharing data from food and beverage outlets and retail stores either for one hotel or for multi-property group. This integration will finally enable hotels to increase revenue, helping them to track and analysis revenue from their guests' charge at every outlet.
pattyjoe10

POS Integration Becoming a "Must-Have" | News | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/on-Becoming-a--Must-Have-94389

shared by pattyjoe10 on 22 Sep 14 - No Cached
  • Integration between systems opens up capabilities on both the operations side, including kitchen efficiency and better intelligence, and the customer-facing side, such as mobile and online ordering, an
  • get different systems to talk to one another
  • new POS players continue to emerge that are willing to publish their APIs. “APIs where programs can talk to one another are very common in tech ecosystems like Twitter, Facebook, Google and Apple, so the whole business model is changing,
  • ...3 more annotations...
  • may in turn force large POS companies to begin thinking about third party-integrations more seriously.
  • Cloud technology is making the prospect of integration easier for operators as more owners are looking to above-property hosting systems.
  • “We needed to upgrade our POS and wanted to leverage the cloud to have one point of contact
  • pattyjoe10 on 22 Sep 14
     
    With the pass of time technology keeps improving, allowing entrepreneurs to find loop-holes or ways of creating/using new systems to improve service and productivity. For years restaurants have been doing business the same way. It's time to improve this, by allowing certain "gadgets" and systems to facilitate both, your job (as owner) and employees. The previous article mentions POS integration as a "must-have" in restaurants. Although it helps the operating side and the customer-facing side, it takes time and money to allow the integration between systems. The new issue is that before an integration was merely impossible, since the API's didn't communicate well or at all with other systems, thus restaurant owners had to stay with the same vendor because the system only worked with them. It was less the hazzle than trying to find/have different vendors for each aspect. Nowadays, API's are commonly known to synchronize well with others, such as Twitter, Facebook, Google, among others. Having said that, large POS companies believe this change, of public API's, will make them change their business to allow what newer companies are already doing. Lastly, cloud technology has allowed for this integration to be successful, since it's "making the prospect of integration easier for operators as more owners are looking to above-property hosting systems", because of its "one-point contact" with other systems (all in one, with less than half the time and work than before).
ravicka

What's New in POS Hardware for 2014 | News | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...-in-POS-Hardware-for-201495084

shared by ravicka on 04 Feb 15 - No Cached
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • “There is a lot you can do with mobile that you couldn’t do with a traditional POS.” Meanwhile, standalone units are getting a smaller footprint, greater versatility (including the ability to transition from fixed to mobile), and improved energy efficiency.
  • “There is a lot you can do with mobile that you couldn’t do with a traditional POS.” Meanwhile, standalone units are getting a smaller footprint, greater versatility (including the ability to transition from fixed to mobile), and improved energy efficiency.
  • ...12 more annotations...
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • dware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • ardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • The point-of-sale (POS) remains the main artery for restaurant operators.  As befits its prominent position, the POS also demands the largest portion of IT spending for restaurant operators according to Hospitality Technology’s 2014 Restaurant Technology Study.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices. This year also saw the release of location-based beacon technology for restaurants.
  • The report reveals that POS systems — inclusive of hardware and software — account for 33% of the overall technology budget.
  • Hardware continues to evolve with new integrations, features and peripherals, ranging from smaller and energy- efficient units, to tablets used as a traditional POS, or as tableside/kiosk devices.
  • . “Mobile is the game changer,” says Ed Beck, CIO and senior vice president of technology at the National Restaurant Association (www.restaurant.org). “There is a lot you can do with mobile that you couldn’t do with a traditional POS.”
  • ravicka on 04 Feb 15
     
    Tammy Mastroberte in her article "Whats new in POS Hardware in 2014" highlights the importance of a proper POS system for restaurants and presents the offerings of major POS manufacturing companies for the year. It was highlighted that 33% of a restaurant's technology budget went into selecting the right POS thus showing its importance to the sector. The importance of the traditional POS infrastructure was highlighted but it was also noted that new trends have come on stream to help improve service the major one being mobility. As noted by ED Beck CIO of technology at the National Restaurant Associaiton, " There is a lot you can do with a mobile that you could not do with the traditional POS." Because of this many of the traditional systems are being upgraded to include the ability to transit from fixed to mobile thus improving service provided.
emmajeenie

How the Cloud is Shaking up the PMS Landscape: New Skift Research - Skift - 2 views

skift.com/...gement-tech-new-skift-research

shared by emmajeenie on 06 Jun 20 - No Cached
  • Integrations to the PMS is one area that has seen anything from despair to anger among hoteliers and integration partners.
  • Integrations to the PMS is one area that has seen anything from despair to anger among hoteliers and integration partners.
  • need information that is stored in the PMS, requiring to connect (i.e. integrate) with the PMS for access.
  • ...14 more annotations...
  • although the majority of hotels are using Windows-based OPERA v5, which requires an on-premise database.
  • the PMS vendor sends out an engineer and/or representative to visit the hotel to install the software and train the staff.
  • between $10,750 and $14,750 for a PMS software license and training,
  • Cloud property management systems are generally sold using the software as a service (SaaS) model,
  • hosts the data and software in the cloud, and there is no need for physical hardware at the property.
  • Hybrid models continue to exist where hoteliers can have some aspects of their software and data storage on-premise, with others in the cloud.
  • Apaleo stands out for its focus on third-party integrations over building proprietary features.
    • emmajeenie
      emmajeenie on 18 May 21
       
      Cloud based infrastructure is taking over the previous legal systems. Cloud computing has had a major impact on the PMS sector but intergrading it has been somewhat of a challenge. Things have shifted from On-premise to hosted and now cloud.
  • Technological advancements have allowed for new entrants into the property management systems space to offer a viable alternative to incumbent legacy systems. Those systems might be scrambling for now, but they’ll catch up. All this can only be a good thing for the PMS and hotel tech space in the long run.
  • . Legacy systems are now working hard to roll out cloud-based products and convert their customers onto these systems.
  • Hardware costs came down drastically with the advent of the PC
  • Hyatt is one major hotel chain that requires its hotel owners to use an OPERA hosted system.
  • With the move to the cloud also came an increased focus on simplifying integrations.
  • Market leaders Oracle OPERA and Protel are clustered together around the midpoint, both offering a strong proprietary feature list and extensive integration
  • dmass023 on 06 Jun 20
     
    The article talks about the effect that cloud computing has had on property management systems. Particularly, PMS integrations.
  • jasdhami95 on 07 Sep 20
     
    My opinions on this article are based on my own experience with PMS systems, specifically Oracle Opera. It has been a terrible experience over the years trying to solve any type of issue with Opera and the support is existent but very limited, which makes it difficult for an average front desk agent to even understand what is going on. With Cloud-Based PMS systems, it would definitely need to be crucial to develop excellent customer service that will actually help with things go wrong with the PMS system.
  • emmajeenie on 18 May 21
     
    New entrants into the property management system have provided better alternatives to the legacy systems. Integrating those systems has been somewhat a challenge but in the future they(Cloud system) may well be the norm.
jazminesnyder

Six Technology Trends Revolutionising The Hospitality Industry | By Calum McIndoe - 1 views

www.hospitalitynet.org/...4060662.html

technology trends hospitality industry

shared by jazminesnyder on 10 Jun 14 - No Cached
  • Firstly, upfront investment is lower with the cloud as there are no initial hardware costs or associated expenses such as full time, in-house IT staff to maintain the system. Secondly, hotels like the idea of taking the headache and distractions of IT off their site, leaving them free to focus on the day-to-day business of looking after their guests.
  • tablets and smartphones revolutionise the way we interact with technology.
  • City Nites accesses its hotel management system on Apple iPads to eliminate old-fashioned, manual registration desk processes. This enables hotel team members to 'meet and greet' their guests at any location, improving the personalisation of the check-in experience and reducing the costs associated with static reception desks and all their technology at each location.
  • ...19 more annotations...
  • The online reputation of a property is business critical. It does not however, stand alone as a marketing department concern, but relates directly to daily operations.
  • the technology systems in use - especially those in large chains - must account for the global perspective.
  • Integrating these systems can provide more comprehensive management information, faster reporting and a truly comprehensive view of profitability.
  • Elsewhere, integration offers the possibility of being able to "revenue manage" the guest across all areas of their stay: this requires transaction level interfaces but need not be complex to use. Critically it aligns the marketing -based personalised offering with the financial outcome of the revenue secured.
  • Customers expect their experience within a hotel to be totally personalised to them:
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • All of these trends have already brought about a profound change in the hospitality industry - and they will continue to disrupt and redefine operations. From the back office to front of house, from the hotel to the corporate office, the technology that underpins these changes will deliver a sharp competitive edge at all levels.
  • All of these trends have already brought about a profound change in the hospitality industry - and they will continue to disrupt and redefine operations. From the back office to front of house, from the hotel to the corporate office, the technology that underpins these changes will deliver a sharp competitive edge at all levels.
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  • All of these trends have already brought about a profound change in the hospitality industry - and they will continue to disrupt and redefine operations. From the back office to front of house, from the hotel to the corporate office, the technology that underpins these changes will deliver a sharp competitive edge at all levels.
  • around 85% of the queries we see from hospitality companies and hotels include a serious look at cloud computing.
  • The sum total of these drivers is that cloud technology is no passing fad: for the hospitality sector it is the new norm.
  • the low capital expenditure investment for mobile hardware and much reduced software costs mean that mobile is a viable option for small independent properties, looking to develop customer service as a competitive edge.
  • As such, social media monitoring MUST be interfaced with the hotel management systems so that swift, appropriate action can be taken.
  • it is embedding the process of capturing guest preferences and proactively using that data.
  • ypere044 on 10 Jun 14
     
    This article gives us a glance at six different technological trends being used and "revolutionizing" the hospitality industry. The six trends are cloud/software services, mobility, social media, personalized systems, integration, and globalization. The trends are all seen across the board in hospitality nowadays and are making huge changes in the industry. We have been talking about cloud computing and the pros and cons of using a cloud to store information and even with all the controversy, companies are investing and using the cloud. The use of tablets and smartphones has changed the way we interact with technology and the hospitality field is not staying behind. They are developing mobile sites and apps to help customers look at pictures and reviews about a place, check in and check out or make other arrangements. Social media is also revolutionizing hospitality by creating a reputation for businesses whether they be positive or negative. People can freely post about whether they enjoyed their stay at a certain hotel and helps build the online reputation of the company. In addition, more and more companies are looking to become more personalized experience. When I think about this part, I think mostly of the new systems rolling out at Disney World that scream personalization, guests can select their Fastpasses ahead of time, can use MagicBands to purchase things, get into their hotel, get into the park as well as to utilize the Fastpass system and every time a MagicBand is scanned at a touchpoint, the cast members know the person's name and whether they are celebrating something. With integration, customers and staff can access information from different departments all on one system and with globalization companies are trying to use systems that are global and used worldwide. 
  • ...1 more comment...
  • haelidenton on 30 Aug 14
     
    As technology continues to grow, it's hard for hotels to keep up. But, there are six trends that could be very beneficial to hotels. The first being the Cloud/Software as a Service. If hotels begin to use a cloud based hotel management system, it would reduce cost of ownership by minimizing property hardware. As well as take the burden of maintaining the system off IT. Another trend that is growing is using mobile devices, such as tablets, to interact. Some hotels have recently decided to use Apple iPad's at the registration desk. This is an idea that needs to grow in the hospitality industry, because it increases the personalization of the check-in experience and reduces costs involving technology at the reception desk. Social media has a huge impact on the hospitality industry. There are reviews, referrals, and other types of communication about hotels on every type of social media. It is crucial that hotel management monitors and addresses every type of social media, in order to respond appropriately and take action. Being able to integrate the operating systems of all the amenities of a hotel (accommodation, event catering, the spa, etc.) is another tool that would be beneficial to the hospitality industry. This would provide better management information, faster reporting, and will allow management to view profitability. Last but not least, the last major trend the hospitality industry needs is globalization. As international travel, trade, and business grows, hotel companies will need to create different management tools in order to survive. International links are important for the hotel industry. Which means technology systems, need to be global.
  • ravicka on 15 Jan 15
     
    Technological developments continue to have a great effect on all aspects of our lives, the hospitality industry not being an exception. Calum McIndoe in his article "Six Technology Trends Revolutionising the hospitality industry" outlines areas of technology that managers within the industry need to take advantage of. Cloud technology, though this concept is fairly new it can provide great financial benefits to companies as it cuts cost greatly due to the fact that it eliminates the heavy hardware requirements traditional technology offered. Mobility, the fact that portable devices can add a competitive edge to the service offered. Think traditional services being provided on the go away from a fixed station. Social; the popularity of social networking sites have changed the face of hospitality and tourism marketing completely. Properties are now forced to monitor social networking sites to learn about customer demands and to also learn about the image their company has out there and how they can improve it. According to Mr. "for any hotel to not at least monitor social medis is tantamount to willingly flying blind." Personalized systems; value for customers within this industry has to do greatly with the personal touch added to the service delivered. These merged systems allows properites to use data to ensure that guest needs are met. Integration; the joining of isolated systems used in all areas of operations on the property. The use of integrated systems allows for the pulling of data from the different departments thus ensuring proper management of services delivered and revenue management. Globalisation; It is important that hospitality companies adapt to changes and trends brought about by globalisation. Whether the current global outlook is taken into consideration when considering how a company operates can greatly impact the final product.
  • jazminesnyder on 26 Aug 15
     
    ((NOTE: The author already highlighted the article in yellow when I found it, my personal highlighting is in PINK. Sections 5 and 6 are not highlighted in pink because I agree with the parts that the author highlighted yellow in those sections; Diigo toolbar will not let you highlight over something that has already been highlighted.)) This article mainly focuses on the technological changes in the hotel industry in pertinence with storing hotel information versus the traditional method(s) used by hotels that involved little to no technology at all. The article lists six different points or examples and states that businesses, especially small or upcoming businesses, need to follow by these six trends. The part of the article that stood out to me the most when reflecting on the lectures and power points for this week is the first trend. The first trend speaks about a "cloud" software (which I am not really familiar with so excuse me if my explanation is not 100% sound) and announces that "around 85% of the queries we see from hospitality companies and hotels include a serious look at cloud computing". The author lists a few reasons why such a high percentage of hotels are doing it this way. He basically says that you do not need special staff or special training to maintain the system; the system maintains itself so you can have more time to focus on your guests and trends in their patterns. Also, as far as the cost is concerned, "upfront investment is lower with the cloud as there are no initial hardware costs or associated expense…". Even though I am not very familiar with this service just yet, I like the idea of freeing up employee time to go and interact more with the customers; attending to the customers' needs is the most important thing in my eyes. The article goes on to list mobility, social media, personalized systems, integration, and globalization as all equally important parts to this revolution of technology pertaining to the hospitality industr
Nicole Spencer

Ariane Systems Integration of Hypercom's SmartPayments Wynid Payment Solution Provides ... - 0 views

www.hospitalitynet.org/...4049139.html

shared by Nicole Spencer on 01 Sep 12 - No Cached
  • Ariane Systems, the worldwide leader in self-service check-in / check-out kiosk technology for the hospitality industry, and Hypercom Corporation (NYSE: HYC) announce that Hypercom's SmartPayments Wynid integrated payment solution has been integrated into the Ariane System's service offering.
  • hospitality industry in France, Ariane now offers an extremely secure universal payment system to maximize security and offer flexibility to hotel chains.
  • Reliable and Cost-Effective
  • ...2 more annotations...
  • Single Client/Server Architecture for all Points of Sale
  • Modular and Scalable
  • Nicole Spencer on 01 Sep 12
     
    Companies Ariane Systems and Hypercom Corporation announced that Hypercom's SmartPayments Wynid integrated payment solution, has been incorporated in the Ariane System's services offering to properties in the hospitality industry in France. The SmartPayments Wynid integrated payment solution service offers customers with the secure option to process their payments from a number of centralized payment solutions such as check-in/out kiosk, payment terminal at the front desk or by e-payment. The article suggest that by offering the following, SmartPayments Wynid integrated solution service, it will benefit both the organization and it's customers by reducing cost associated with each transaction, reduces the risk of errors and decreases the length of each transaction to little amount of time. In providing this service an organization must have multiple points of sales.
Siyu Ma

hetras and Vectron raise the bar in POS-PMS integration - 0 views

www.hospitalitynet.org/...4057324.html

technology hotel POS

shared by Siyu Ma on 08 Sep 12 - No Cached
  • hetras, the developer of cloud-based hotel management software, and Vectron, a leading provider of point of sale systems for hospitality and retail, announced today the certified integration of their products. The new seamless interface between the hetras hotel management system and Vectron's POS provides, in addition to the standard features one has come to expect, a host of highly advanced capabilities long desired, but before today never achieved, in a hotel environment. hetras, which targets international hotel chains, and Vectron have natural synergies through their centralized concept. Hotel chains can manage rates, availability, profiles and all other data throughout the group using hetras. With the Vector Commander, a hotel chain can manage every POS transaction and POS terminal across the group and can enforce standardized pricing and configuration in real time.
  • As the hetras and Vectron solutions can be connected via the "cloud", no site visit is required to implement the integration. The project highlights how vital web-based, cloud computing platforms are for forward-thinking hotel businesses in today's globalised business environment. The project involved developers in Germany and Ukraine as well as project managers in UK and The Netherlands working in synch to finalize, certify and roll-out the integration. Cloud infrastructure enables a global and virtual "fast-to-market" development environment.
    • Manali Rabari
      Manali Rabari on 08 Sep 12
       
      The article discusses the integration of the hotel management system and their POS, which are connected through the "cloud" system. This system is used by multiple European hotel chains, and continue to grow. This web based system shows how more hotels are competing in the business arena via cloud system. This integration will a hotel to manage all POS transactions at all terminals to maintain standard pricing in real time. With the use of the cloud system these hotel chains are able to operate at a faster pace and provide current data to it's customers and within the hotel chains themselves.
  • Jenan Williams on 13 Sep 12
     
    The best of both worlds is described in this article using a cloud computing system, PMS and POS are integrated to a user friendly system that helps manage retail, food and beverage and rooms in one. The system maintains pricing structure thru out a group of hotels in real time.
  • Siyu Ma on 24 Feb 13
     
    Hotel technology vendors release functionality previously unseen in hotels - enabling better guest service and tighter control hetras, the developer of cloud-based hotel management software, and Vectron, a leading provider of point of sale systems for hospitality and retail, announced today the certified integration of their products. hetras, the developer of cloud-based hotel management software, and Vectron, a leading provider of point of sale systems for hospitality and retail, announced today the certified integration of their products. The new seamless interface between the hetras hotel management system and Vectron's POS provides, in addition to the standard features one has come to expect, a host of highly advanced capabilities long desired, but before today never achieved, in a hotel environment. Some unique features of the interface include: Automatic discounts for loyalty club members at the article level. Front office credit limit detection at the POS with multiple resolution options (e.g. allow charge to room, allow partial charge to room, deny charge to room) Full guest check detail can be sent to PMS enabling detailed folios and statistics in the PMS. POS discounts can be sent to PMS in detail for full tracking of discounts in the PMS or accounting system Extensive handling of house bons (e.g. for hotels staff) between PMS and POS Both charges and payments (e.g. cash or credit card) can be sent from POS to PMS.
asant318

Lightspeed Launches Integrated iOS Solution with Intuit QuickBooks Online and Planday |... - 0 views

www.news-journal.com/...51-5b00-9aee-70acdf85ee84.html

technology Hospitality software

shared by asant318 on 29 Jun 18 - No Cached
  • Collaborative integration of finance and employee scheduling withcloud-based POS software brings the best- in-service to independentretailers and restaurants
  • Lightspeed
  • Planday
  • ...9 more annotations...
  • Intuit QuickBooks Online
  • restaurant space, empowering them to grow and thrive
  • help them to savecosts, reduce time spent on admin tasks and better engage theiremployees
  • clear picture of the overall business
  • Manage and report on all inventory
  • sales information flow automatically from Lightspeed into the proper general ledger accounts in Intuit QuickBooks Online to understand the business at a single glance
  • Schedule all employee
  • ales and employees' time and attendance will roll up from Planday and Lightspeed into Intuit QuickBooks Online to run payroll
  • mall business owners can gainvaluable insights into many aspects related to the performance andhealth of their business so they can make smart decisions to ensuretheir growth and success
  • asant318 on 29 Jun 18
     
    The article talks about a new integration between three platforms already used in restaurants and other independent businesses; Lightspeed, Intuit QuickBooks Online, and Planday. This collaboration allows for the three components to communicate and report on inventory, sales information, ledger accounts, employee shifts, payroll and more. Having these tools combined will allow operators to save time, increase accuracy, but also to have insight into their business performance to make better decisions. The integrated solution is only available on iOS at roll out. I think a series of tools like this could greatly simplify the accounting process for restaurants and allow them to be more accurate with their accounting. This integration will allow even very small companies to make strategic decisions regarding pricing, staffing, inventory and other expense centers improving the overall business.
mellakygg

Managing Multiple POS Outlets is a Cakewalk With a Cloud-Based PMS - Hotelogix - 0 views

www.hotelogix.com/...akewalk-with-a-cloud-based-pms

managing pos cloud

shared by mellakygg on 04 Feb 19 - No Cached
  • Well, it has several smart POS systems for all its outlets. And, most importantly, the hotel’s cloud-based PMS integrates seamlessly with all the POS systems empowering the management to increase billing accuracy while saving time. Now that is smart hoteliering, don’t you think!
  • In today’s fiercely competitive market, you need to stay one step ahead of your competition when it comes to adopting technology to grow your hotel business. Or else, you are bound to face operational bottlenecks like Hotel A.
  • For all these activities, guests usually pay during check out.
  • ...9 more annotations...
  • During the stay, guests can order food from your restaurants, use the spa, the gym, the travel desk or the gift shop
  • On the other hand, , you may face loss of revenue if you forget to post a certain amount on the final bill.
  • So, in such cases, charges need to be posted directly to the guest folio in the Hotel PMS. The whole process needs to be properly streamlined as manually posting the bills can lead to multiple errors.
  • this is an important part of ‘guest convenience’, too.
  • Now, to avoid such confusion, you must ensure that your Hotel PMS and POS systems are integrated
  • With such an integration, bills from multiple outlets like F&B point, gym, or spa can be automatically charged to a guest room and the folio can be updated with no manual intervention. This whole process eliminates billing inconsistencies and helps you ensure a pleasant guest experience.
  • Because, today’s leading POS systems are all on the cloud. So, it becomes a tough and complicated task to integrate your on-premise PMS with your POS system that is on cloud too. Integrating multiple POS systems with your old and outdated legacy PMS is a mammoth-level hassle, that you’d much rather avoid. Not only is it cumbersome, it is also impractical in this day and age.
  • A cloud-based Hotel PMS can come to your rescue ,in this case.
  • What this translates to, for you, is having all your hotel-related data under one umbrella, in one single system, on one dashboard. Moving from an on-premise system to a cloud-based PMS gives you the luxury of automation, accuracy, time and most important of all- convenience.
  • mellakygg on 04 Feb 19
     
    In today's fiercely competitive market adopting technology to grow your hotel business is essential, to avoid facing operational bottlenecks like Hotel A, unlike Hotel B who uses the latest technology to do smart hoteliering. This means getting a cloud based Hotel PMS which can easily integrate with a POS system that is also on the cloud. This translates into having all your hotel-related data under one umbrella in one single system, on one dashboard, giving you automation, accuracy, time and most importantly convenience. So during the stay, guests can order food from the restaurant, use the spa, the gym, the travel desk or the gift shop and pay for everything during checkout without being over or undercharged so both the hotel and guests remain happy and guests have a pleasant guest experience. In my opinion Hotel A needs to upgrade their technology to integrate the cloud PMS with the POS system also on the cloud and add other facilities to supplement revenue for the hotel when room occupancy might be down.
rnobl005

Uber Eats Doubles Down on POS Integration with orderTalk Acquisition - 0 views

table.skift.com/...ion-with-ordertalk-acquisition

shared by rnobl005 on 23 Jun 18 - No Cached
  • Uber Eats Doubles Down on POS Integration with orderTalk Acquisition
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Skift published this article about a month ago. It's a really interesting to see how POS technology is impacting new industries. In this case the focus is on Uber Eats. The company acquired a Dallas-based company called orderTalk, which specialized in POS integrations. Liz Meyerdirk, head of business development for Uber Eats, said that this move aligned with their strategy for two reasons. Integrating this technology reduces errors for the restaurants people are ordering from and improves the workflow at the restaurants themselves. orderTalk's software already works with 10 POS providers and most payment processing vendors, making it a valuable resource for Uber Eats to tab into. Ideally, Uber Eats will see operational improvements and increased profits as a result of the move.
  • technical integrations better manage restaurant workflow. Instead of requiring a middleman, orders are quickly fed to the kitchen display monitor or ticketing system.
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Cutting down on the time it takes to start an order means a shorter delivery window. Uber Eats will build customer loyalty as a result of this action.
  • restaurants are asking for ways to reduce errors, and an employee manually entering orders from an Eats-connected iPad into the restaurant’s system leaves room for plenty of human error
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Until reading this I didn't even realize that this is how my order went from my phone to the restaurant. I assumed my order went directly into the system.
  • ...3 more annotations...
  • Uber Eats announced it has acquired orderTalk, a Dallas-based restaurant technology company with technology and expertise related to point of sale (POS) integrations, according to the company.
  • orderTalk, founded in 1998 and launched as a software as a service company in 2004,  integrates with more than 10 of the leading POS providers and most major payment processing vendors
  • Top Uber Eats competitor Grubhub already integrates with several leading point of sale systems, and CEO Matt Maloney has cited the company’s technology as a main reason it was able to land an exclusive partnership with Yum Brands’ KFC and Taco Bell restaurants.
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Uber Eats has a similar relationship with specific McDonalds franchises across the US.
anonymous

MICROS First to Integrate and Implement Isis SmartTapTM Mobile Commerce Application in ... - 0 views

www.hotelnewsresource.com/_the_Hospitality_Industry.html

shared by anonymous on 03 Oct 12 - No Cached
  • The seamless two-way integration of Isis SmartTap into the cloud-based MICROS Simphony POS platform offers restaurant operators the opportunity to engage patrons and build customer loyalty with cutting-edge payment options
  • Using intelligent processing, existing loyalty, offers, and promotional programs can be mobilized by utilizing the Isis Mobile Wallet™ without the need for further infrastructure from the restaurateur, providing restaurant patrons’ access on-the-go
  • ARAMARK Business and Industry is excited to pioneer this new method of accepting payments, coupons, and loyalty offerings,
  • ...1 more annotation...
  •  “We welcome integrations that drive additional business for our restaurant customers, and are pleased to be the first POS software provider to integrate Isis SmartTap, allowing for a contactless environment by the restaurant patron.”
  • anonymous on 03 Oct 12
     
    MICROS Systems Inc., an IT provider for the hospitality and retail industries, recently announced that they will be integrating  Isis SmartT ap Mobile into their POS platform. Isis SmartT ap allows customers to tap their smartphone on the POS and redeem offers, make purchases and present loyalty cards. ARAMARK restaurants are the first to use this technology. I think this is a good idea especially for restaurant patrons because they will no longer have to carry around their loyalty cards or coupons sent to them through email or mail because this information would all be integrated.  The Isis SmartT ap seems practical for restaurants who already have MICROS Systems, Inc. POS because it is a simple download or update with no additional machinery.
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