Skip to main content

Home/ Hospitality Technology/ Group items tagged heart

Rss Feed Group items tagged

12More

Orangetheory launches MaxHR, an AI-driven heart rate tracking system | @FitTechGlobal - 1 views

  • has introduced a new AI-powered heart-rate tracking system called MaxHR to boost the personalisation and efficiency of members’ workouts.
  • Orangetheory has introduced a new AI-powered heart-rate tracking system called MaxHR to boost the personalisation
  • and efficiency of members’
  • ...8 more annotations...
  • it records peak heart rate over a period of time
  • it allows every member to know their personal statistics
  • and efficiency of members’ workouts
  • This data is used by trainers to improve the impact of sessions by identifying exactly when users should decrease or increase effort.
  • "For years, the standard of fitness heart rate tracking across the category has been an age-based formula
  • The trainer-led sessions alternate cycles of high-intensity work followed by lower intensity which allows the cardiorespiratory system to partially recover.
  • Orangetheory says the new algorithm is designed to evolve and become more accurate over time.
  • Orangetheory’s system is based on post-exercise oxygen consumption (EPOC) where the body continues to use oxygen and burn calories for a period of time after the workout.
  •  
    Orangetheory gym has launched a new system driven by AI. The club has always used heart rate tracking that was previously age-based. Now with the New AI-powered MaxHR, it considers other factors. This technology is used to increase the efficacy of an individual's workout.
6More

How To Keep The Heart Of Your Hotel Beating | By Margaret Ady - Hospitality Net - 0 views

  • Technology is the beating heart of the hotel. Without a PMS, how would we even begin to serve guests? Without distribution channels, how would guests book rooms? Without a CRM, how would we create loyalty? Right now, most hotels get away with disorganized technology, because they've had no choice. Legacy systems haven't meshed with new cloud-based systems and a patchwork of different technologies for different purposes have been cobbled together. As with cooking, everything works better when all the moving pieces work together because no one tool does everything on its own.
  • different systems that must integrate in order to keep a hotel running. And the biggest problem is that they rely on one another, but they don't play well. They don't integrate, at least not with ease. We have each of these systems with its own data, and one system's data isn't talking to another system's data without complicated intervention. It's a mess.
  • The ramifications of a fully integrated tech stack are many. Creating custom applications becomes a possibility because integration is no longer a setback. Guest outreach can be personalized (for real this time). Service levels can be improved—and monetized
  • ...2 more annotations...
  • Further, the benefits of a tech ecosystem of this nature include consistent data security and faster communication between technologies.
  • We are at a critical juncture in the hotel industry, one that requires that our growing number of technologies begin working together seamlessly, that our essential tools are aligned. The beating heart of hotels depends on our redefining the way we organize our technology in a way that we can successfully build upon.
  •  
    This article captured my intrigue in that it effectively compared Julia Child's words in the kitchen being the heart of a home, and how an organized kitchen allows for the operations to run smoothly. In a hotel alike, the heart of the hotel is technology and it is important to keep the heart beating by running efficient, interfaced, and integrated systems. Moreover, this is the reason service lags in the hospitality industry - because we continue to run on a myriad of systems that do not work well with one another. Should we begin investing in systems that sync and run well with one another, service and efficiency would improve.
18More

ROLE IMPACT AND IMPORTANCE OF MIS - 4 views

  • The role of the MIS in an organization can be compared to the role of heart in the body. The information is the blood and MIS is the heart.
  • The system ensures that an appropriate data is collected from the various sources, processed and send further to all the needy destinations. The system is expected to fulfill the information needs of an individual, a group of individuals, the management functionaries: the managers and top management.
  • The MIS helps in strategic planning, management control, operational control and transaction processing.
  • ...11 more annotations...
  • providing the operational data for planning, scheduling and control , and helps them further in decision-making at the operation level to correct an out of control situation.
  • Disciplined information reporting system creates structure database and a knowledge base for all the people in the organization. The information is available in such a form that it can be used straight away by blending and analysis, saving the manager’s valuable time.
  • plays a vital role in the management, administration and operation of an organization.
  • marketing, finance, production and personnel becomes more efficient.
  • helps the middle management in short term planning, target setting and controlling the business functions.
  • It helps indirectly to pull the entire organization in one direction towards the corporate goals and objectives by providing the relevant information to the organization.
  • It will be observed that lot of manpower is engaged in this activity in the organization. Seventy (70) percent of the time is spent in recording, searching, processing and communicating.
  • information is doubling up every two or three years
  • a manager has to process a large voluminous data; failing which he may end up taking a strong decision that may prove to be very costly to the company.
  • today MIS is considered to be of permanent importance, sometimes regarded as the name centre of an organization
  • It has been well understood that MIS enables even small organizations to more than offset the economies of scale enjoyed by their bigger competitors and thus helps in providing a competitive edge over other organizations.
  •  
    This is a great article which breaks down the MIS and their role. The MIS is an important factor to help build a productive business. Companies should take into consideration the hiring of a MIS personnel.
  • ...1 more comment...
  •  
    What a perfect analogy - the MIS can be compared to the role of the heart in the body. While large corporations are able to afford this, what I would consider a luxury in my world, I think most Executives or Directors find themselves playing this role without the desire to, or the recognition - and of course not to the level a MIS can produce/process I am sure. The MIS holds so much weight, it really could make or break your fiscal year should the wrong decision be made. This article is great at summing up such an important and not really spoken about position.
  •  
    Thank you for the great read. I enjoy how the article compares the MIS function to the heart in the body. With this direct comparison, we see how important MIS is to an organization. These systems ensure that data is properly collected and stored to be made available to any manager or executive level employee.
  •  
    Agreeably, MIS is the heart to any successful business in today's era. MIS impact productivity and performance. Processing/filtering information which is transmitted into and out of one's business is key for reducing security breach.
6More

Integrating Technology to Improve Event Production - 0 views

  • GPS technology is a huge time- and money-saver.
  • Barcode scanners make credentialing and other tasks much easier.
  • automated external defibrillator (AED), which can restore a normal heart rhythm in cases of sudden cardiac arrest.
  • ...1 more annotation...
  • Google Earth is the most accurate tool for route planning and site scouting that we've tested.
  •  
    To improve the efficiency of event managing, event managers need several technology. This article introduced GPS techology, which can used to track vehicle and participants. Barcode scanners are also the important tools that can be used in printing the credentials in advance and check it to the event faster. Because most of the staff and volunteers have smartphone, smartphone based technology such as Excel spreadsheets and google Earth can also useful in sharing information and siting address. In addition, supported by cloud technology, staff can access to their event data from anywhere, which bring huge convenience to event managing, and allow managers effectively control the large event.
  •  
    There are countless forms of technology that can help event professionals do their job better. GPS technology is a huge time- and money-saver. In the old days, we had to print out hundreds of pages with directions to rest stops along our events. Barcode scanners make credentialing and other tasks much easier. Participants can print their credentials in advance and check in to the event faster. Checking participants in and out of rest stops and main sites is faster, too.Another potential lifesaver is the automated external defibrillator (AED), which can restore a normal heart rhythm in cases of sudden cardiac arrest.Besides being free, Google Earth is the most accurate tool for route planning and site scouting that we've tested.
9More

Hotels worldwide are going green with LEED | U.S. Green Building Council - 0 views

  • Representing more than 5 billion square feet of space in the United States alone, there is an enormous opportunity for the industry—and guests—to positively affect the built environment.
  • the opportunity for triple-bottom-line wins when hotels think sustainably
  • sparked in part by guest preferences
  • ...5 more annotations...
  • nearly two-thirds of travelers reported plans to make more environmentally friendly choices over the next year
  • Extensive energy savings were realized through the insulating properties of a 16,000-square-foot green roof.
  • LEED-related incentives
  • Cooling demand is greatly reduced by having more than 60 percent of its roof area covered with highly reflective materials.
  • Highlights include 100 percent onsite wastewater treatment, 100 percent nonpotable irrigation
  •  
    The importance of sustainable ("green") construction and practices within the hospitality industry, and particularly the hotel segment, is growing. The U.S. Green Building Council is at the heart of LEED certification which establishes standards for and designates properties that are actively pursuing a more sustainable model. Consumers are becoming more ecologically aware and have made the "green" status of a destination part of their criteria when making decisions about where to stay. Hotels like the Hyat Hotels Complex in Chicago, the ITC Windsor in India, and the Tambo del Inka Hotel in Peru are chasing "triple-bottom-line wins" by implementing smarter designs like rooftop gardens, in-house water treatment/recycling, and sustainable local lumber sources for structures and interiors.
11More

Top Three PMS Features | Top Stories | | Hospitality Magazine (HT) - 0 views

  • It is essential that a PMS have functionality that supports a guest-centric focus.
  • A PMS with a robust, easy-to-use guest history or CRM (customer relationship management) system database at its heart enables operators to deliver personalized attention that results in revenue and guest loyalty. 
  •  To intelligently optimize rates and maximize revenue, a property must have a PMS with an effective, integrated revenue management (RM) system.
  • ...1 more annotation...
  • In today’s online marketplace it is also crucial that a PMS drive sales through two-way communication with a wide variety of Internet channels.
  •  
    Firstly, Guest Centric PMS Focus. Guests are the reason why hotels are in this business and also the resource of the hotels' revenue. Guests prefer to get experience and personalized attention from the hotels. Secondly, Integrated Revenue Management. A property must have a PMS with an effective and integrated revenue management system, which include the potential daily revenue. The revenue management module and a great deal of data must be fully integrated. Thirdly, the Ability to Connect to Online Sales Channels. There is a PMS drive sales through two-way communication with a wide variety of Internet channels. This article points out online channels are the fastest growing source of reservations, and getting your property's optimized rates and accurate available to the most effective of those channels.
  • ...4 more comments...
  •  
    Choosing the right PMS system is a very important decision that management has to take in consideration. Some PMS systems are not user friendly and are very complicated. In the end, you want your staff to be more productive and efficient not the opposite.
  •  
    I agree with the points in your article that it is really important to choose a right PMS for the hotel. And these three features stated in your articles are also the most important things that help us to make the decision on choosing a PMS.
  •  
    The Ability to Connect to Online Sales Channels would probably be the most important to me. In this choice oriented system today built around the user, its almost a necessity to have your update date information readily available to the Expedia's and other major channels of distribution
  •  
    Here are the three most important things to consider as you select a new PMS or upgrade your existing system. 1. guest centric PMS focus: A PMS with a robust, easy-to-use guest history or CRM (customer relationship management) system database at its heart enables operators to deliver personalized attention that results in revenue and guest loyalty. 2.Integrated revenue management. The PMS provides the revenue management module with a great deal of data including availability and current pricing, the two systems must be fully integrated. 3.The ability to connect to online sales channels.Properties whose PMS has two-way communication with the web will be able to push optimized rates out to dozens of websites to generate revenue from local events or other market factors and always be confident of accurate availability
  •  
    This article explains the top three features to look at when in the process of picking out a PMS to use at a property. The first feature is that it should be guest centric PMS focus. This industry is run by guests. They are the reason hotels and restaurants exist. Having an easy to use CRM allows to employees be a bit more personal with the guest. Next, is integrated revenue management.Revenue management to be at the top of its game needs a fast system. When updating information if it takes too long it gets frustrating and can lose some opportunities to increase your daily revenue. Lastly, it should have the ability to connect to online sales channels. The article says that having a two way communication system is a crucial point to maximizing your company's point of sales.
  •  
    This article discusses about 3 main features you should consider when you chose a PMS. First and most important feature is that whether it is guest centric or not. The hospitality business is all about guest, they are the source of your profits. So it is very important that your PMS has easy access to customer database or CRM system database. The second thing you should consider is Integrated Revenue Management. Hospitality market changes rapidly due to all not sure factors: holidays, events, festivals. So if you can forecast the changes of market rate and you update your rate in time, you are ahead of the game. Last, a excellent PMS should also has the ability to connect to Online Sales Channels. As the Internet is developed, lots of people make on-line reservations. Because the most accurate and updated information, your PMS should connect to on-line sales channels.
1More

The Shortest Way to a Guest's Heart is Through Food - 0 views

  •  
    The majority of guests don't want to hear about a hotel's greening efforts around reductions in water, waste, energy and chemicals. Happily, the same is not true when it comes to food-a good story around food that's local creates a unique and memorable dining experience, and adds great value to a guest stay. Celebrating food that is local, and exposing a sense of your hotel's community, with support for local vendors and growers, is an important part of sustainability. Sharing what is unique about your community, and introducing visitors to local people, traditions and local food makes it a richer guest experience.Bringing community members together to work in collaboration can benefit both the environment, the community at large and becomes a compelling story around food for your guest. Inn by the sea green lodging certified,The goal is to preserve overly fished species, and to highlight and create demand for less expensive and underutilized seafood that is delicious and abundant.It is hoped the awareness will also benefit fishermen economically.
2More

Green Hotel Sustainability Plan, Strategies to Keep in Mind | ehotelier.com News Archives - 1 views

  • Measuring the hotel property's current consumption of energy, water and production of waste (also commonly known as "benchmarking") is essential to the start of any sustainability plan.Once the baseline has been established, owners and management companies should work with their investors to identify strategic sustainable goals and objectives. It's essential to outline specific quantified projects and resources necessary to implement those projects. Keep in mind there are many rebates, incentives and funding opportunities available through federal, state and local government energy programs as well as utility companies. From my experience, it is very common for operators to overlook these rebates and incentives when implementing changes as part of normal renovations or capital improvements - there by leaving money on the table! Also, when hoteliers think of sustainability projects they often think of renewable energy, energy management systems, and lighting - but this is just the tip of the iceberg. Don't forget to explore other hotel incentive programs for various other sustainable initiatives. Take for instance, the backup generation or demand shedding programs, which typically have no participation costs and you can earn energy credits every month while helping to ensure reliable power for the community.
  •  
    Many hotels and restaurant have embraced the green movement, but many are still trying to sort it all out. Too often being good steward of the environment is perceived as a bleeding heart issue and the cost conflicts with the financial goals of the hotel property owner and operators. As author mentions that, he was former hotel operator over 14 years ago, he was looking for opportunities to increase GOP and cash flow. It only made sense to sort through innovative energy solution and operational changes to find the right solution that improved profitability as well as protect the environment. He came to the conclusion very early on the owner and operators could indeed build a viable business case for integrating sustainability into the operation of individual hotels. However, with countless options from energy management technology to green hotel certification, the process has become confusing more than ever.
10More

Accounting in Hospitality Industry: An important asset to growing business - 0 views

  • A properly organized accounting system is an essential requirement for any business and hospitality industry is no exception when it comes to this rule.
  • Every successful venture needs a solid financial management to enable its growth.
  • With such useful data available at hand hotel owners can make proactive decisions and improve the profit of their business.
  • ...5 more annotations...
  • Hospitality accounting includes the following:Preparing a precise collection of month end accountsBudget preparationBusiness planningCreating financial statements and balance sheetsPayroll
  • Accounting is highly significant to hospitality industry because it enables you to gain deep insights into the financial status of the business. Using the real time reporting of financial activities, you are regularly updated about what is going on with your business.
  • This means you can take better decisions and achieve greater outcomes. It also offers ease of handling as the maintenance of proper records will save you lots of time and effort.
  • With good accounting practices you will be able to track cash flows and record transactions.
  • It not only leads to wastage of your precious time and resources, but your lack of experience and skill will hamper your growth. Expert accounting companies will simplify restaurant accounting and hotel accounting for you. They can help you control cash flows and maximize your earnings. So in order to excel in the dynamic environment of the hospitality industry, good accounting is an essential factor.
  •  
    Nowadays, we can say each hotel must have the accounting department. Every successful goal needs a perfect financial management to consolidate it. In the hotel, accounting need to budget preparation, need to do the business planning, creating financial statements and payroll. Hotel needs to pay the salaries for employees and reporting sales and analyzing the profits. This is a huge process. A hotel must manage it efficiently. And owners can make decisions and improve their company. When you report the financial activities, you need to do the real report. A report can give you a chance to take the best decisions and make more profit. As a staff, you need to track cash flows and record transactions. If you have some trouble, you can let the expert help you to solve problems. They can help you to control your cash flows and maximize earnings.
  •  
    For all businesses, including hospitality businesses, it is essential to have a properly organized accounting system. Every business needs solid financial management to achieve growth without which every business withers and dies. Proper accounting is at the heart of solid financial management. Hospitality accounting includes: preparing a precise collection of month end accounts, a trial balance, budget preparation, business planning, creating financial statements and balance sheets, and payroll. Not only does it enable you to track cash flows and record transactions, but it provides deep insights into the financial status of the business enabling owners to make proactive decisions and improve profits. So to excel in the dynamic hospitality industry seek professional help from expert accounting companies to set up proper accounting to have solid financial management. In my opinion, I believe that to have a successful business you need to have an up to date, accurate way to record your accounting transactions so getting professional help from experts would be wise.
5More

AccorHotels uses biometrics to determine guests' perfect vacation | Hotel Management - 1 views

  • Seeker is an assessment of affinity that measures biometric reactions and behavioral analysis to unlock and gain deeper insights into what guests truly want and need in a travel experience
  • true loyalty goes beyond excellent service—it is about intuition and the anticipation of a guest’s needs
  • Behavioral data was merged with a “biometric multiplier” to give greater weight to responses with more EEG engagement, higher heart rates and elevated GSR readings.
  • ...1 more annotation...
  • “This is the first time biometrics and behavior analysis are being used to detect travel preferences in the hospitality space, to our knowledge, and is an area with tremendous potential and possibilities,”
  •  
    A new technology is being unveiled that can read certain biometric factors of participants and extract information about a customer's likes and dislikes. While wearing the provided headset and wristband, data is gathered based on apha and gamma brain waves, heart rate, and galvanic skin responses. These responses are used to determine a customer's likes and dislikes when in certain environments. This technology can be used to anticipate what guests truly want and need in a travel experience.
3More

InteSolv's Web Event Management Services for Adobe Connect and PGi Audio is a Game Changer - 0 views

  • Today InteSolv, a leading online business solution firm, Adobe Connect Gold partner, and Premiere Global Services (PGi) audio partner, announced their new custom Web Event Management services for customers who use PGi audio with their Adobe Connect solution.
  • “Online events are all about winning the hearts and minds of your attendees. Having a partner that can eliminate the bumps in the road while adding value to the content delivery approach is critical,” explains Frank Rogers, SVP of Business Development at InteSolv.
  •  
    InteSolv, a provider for high-impact technology consulting strategies and customized business solutions, announced their new custom Web Event Management service for existing PGi Adobe Connect customers. Customers are able to choose from a variety of services to best fit their needs: event planning, seminar room set-up, audio provisioning, presenter training and coaching, campaign reporting, etc. In order to maximize conversion, the InteSolv solution allows customers to customize their message while InteSolv manages the administrative/technical traits. 
3More

U.S. and China to Hold Talks on Hacking - NYTimes.com - 1 views

  • Cybersecurity issues loom large between the United States and China because they go to the heart of the economic relationship between the two countries, even more so now that previous sources of friction, like China’s foreign exchange policies, have eased in the last year.
  • The growth of hacking
  •  
    This article contains information about the talks that will be occurring between the U.S. and China about hacking and cyber-security. According to U.S. officials, there is a "daily barrage of computer break-ins and theft of corporate and government secrets." These attacks are assumed to be from China. The objective of these talks is to establish some rules and behavioral standards between both countries under the topics of security and "commercial espionage." No changes are suggested to be made immediately, but the U.S. hopes that the talks can result in a small, constant change between the countries. These talks will begin in July. This article seemed important in my opinion since the topic of this week in class was about cloud computing. If these two countries participated in a similar business function and used cloud computing to store important information, there could be arising issues. All of the important information could be jeopardized by hacking. By both countries coming to an agreement on the terms of cyber-security, this could possibly open up new opportunities for both countries to work together or expand businesses to one another. This does not mean that hacking will stop in its entirety. However, it could be the beginning of the step in the right direction.
5More

Etisalat and Ogle Middle East bring Augmented Reality Era to the Middle East and Africa... - 0 views

  • Etisalat showcased Ogle at GITEX 2012 as part of its Digital Services portfolio, and already a number of large multinational food retailers and regional government organisations are in discussions to bring Augmented Reality services into their own communications activities.
  • "Augmented reality has the potential to change the static advertising formats into a new level of interactivity between brands and customers," Khalifa added
  • "We have recently launched Mobile Advertising in the UAE, Saudi Arabia and Nigeria and we strongly believe that offering such technology as part of our mobile advertising proposition and combining it with location-based services, couponing and mobile payment to close the advertising loop with an actual sales results, will not only help brands to go beyond what traditional media can provide but will also increase the interactivity with their customers, conversion rates and hence sales and revenues."
  • ...1 more annotation...
  • "We are delighted to be partnering with Etisalat and Ogle to bring Augmented Reality to over 100 million consumers in the Middle East and Africa. This is the biggest AR deal for those territories and we're delighted to be platform at the heart of it."
  •  
    "Etisalat is converting Augmented Reality (AR) from a buzzword in innovation into an easily accessible meaningful customer-facing service. Ogle has already established its viability and will now become the Augmented Reality application of choice on smart devices in the Middle East and Africa. AR adds value by helping businesses to gain brand exposure, improve learning in education and expanding the entertainment experience for consumers."
20More

Future trends in hotel e-business - 0 views

  • One of the top strategies for hotel e-business is evolving from selling to engaging the customer
  • To succeed, hoteliers need to fulfill the experience expected by customers, not just think of them as heads in a bed
  • Another strategy is engaging the customer through social computing, which Harteveldt calls the fifth generation of electronic distribution.
  • ...16 more annotations...
  • in Europe, online travelers are “more likely to consume than create social computing content
  • Tomorrow will look very different from today
  • e-business succeed
  • To truly engage digital travelers, hotel e-business must evolve from channel to gateway, from single purpose to all encompassing, and from functional to fulfilling
  • “Travelers are an ideal group for mobile-based services and activities
  • more demanding consumers
  • more complex distribution channels
  • changing business models where companies must give more but expect less in return
  • an emphasis on technology and richer content
  • a change in the structure of hotel e-business
  • strive to simplify; put distribution at the heart of your planning process; recognize the need for capital expenditures on new technology; and add the social agenda to your agenda, before the environmentalists and regulators do it for you.
  • globalization and localization
  • Any business needs to think about both
  • A globalization strategy needs careful planning
  • Shaping customers expectations is becoming crucial as customers look for an ‘experience’ rather than just a room
  • The traveler’s experience was very much the focus of the Web 2.0 panel. Consumer generated conten
  •  
    This artical is takling about future trends in hotel e-buinsee. In the artical one of the top strategies for hotel e-buiness is evolving from selling to engaging the customer, the way is hoteliers need to fulfill the experience expected by customers. What's more, they can engage the customer through social computing. Then this artical is talking about how to get succeed in hotel e-business, to truly engage digital travelers,hotel e-business must evovle from channel to gateway, from single purpose to all encompassing, and from functional to fulfilling. What's more, this artical show five important trends affecting hotel e-business. They are more demanding consumers; more comples distribution channels; changing business models; emphasis on technology and richer contemt; change in the structure of hotel e-business. Last this artical is talking about we need to think about both globalization and localization in any business.
12More

The Impact and Benefit of Information Communication Technology in The Developement of T... - 1 views

  • Most equipment used in the hospitality industry as in the case of computers or micro-processors, has computing technology at his heart and wide spread availability of the internet via high speed connection, has revolutionized how we communicate with each other and to this effect the latest development in mobile and wireless technology, we have the basis for whole new ways in how we operate both business and leisure purposes.
  • According to Cousins and Foskett. D; specific data about the business financial operation and forecasting of the business, production of routine text and graphic based materials such as menu’s, nutritional analogy and rota’s through an easily set up and operated solutions.
  • to the development of the hospitality industry which before now was depending on manual based operation. T
  • ...8 more annotations...
  • ELECTRONIC POINT OF SALE SYSTEM {EPOS}
  • RESERVATION SYSTEM {CRS}
  • FOOD AND BEVERAGE MANAGEMENT SYSTEM
  • MENU ENGENEERING
  • DIETRY ANALYSIS
  • EVENT MANAGEMENT SYSTEM
  • which is a global network of networks. This world wide network of computers allows any one connected to have virtually limitless data base of information and almost instantaneously communicate with anyone connected.
  • is the use of the web services to extract information in addition to text and graphics, many sites offer video, images and sound files and with this, the demands of customers are easily met.
  •  
    From the fore going, the computers are valuable in the management of a business when applied with information communication technology. Correctly and controlled systems are indispensable to a well-run business that wishes to maximize effectiveness and keep one step ahead of the competitions.  Therefore the impact of information and communication technology to the hospitality establishment can not be over emphasized if effectively applied will out perform others in the face of competitions.
1More

Thai Tourism Seven Green Concepts: Green Direction by Tourism Authority of Thailand. - 0 views

  •  
    The article states that the "Tourism Authority of Thailand (TAT) has committed to the social and environmental sustainability in a broad and long-term planning of the hospitality and tourism sector development throughout the country". The previous focus of Thai tourism was on social and economic development. The focus has now been shifted towards minimizing the ecological impact of tourism. In efforts to minimize the ecological impact, the TAT has introduced Seven Green Concepts in 2011. The Seven Green Concepts include: * Green Heart * Green Logistics * Green Destinations * Green Communities * Green Activities * Green Service * Green + Despite some criticism, the TAT will look at "managing short-term market recovery, long-term market expansion, improved economic revenue, and the preservation of ecological assets". The upkeep of national parks, protection of wildlife and green capacity building will help sustain the environment. Hotels and resorts are also encouraged to follow Green guidelines. In 2011, there were 220 hotels with Green Leaf recognition and 535 smoke-free hotels. With increasing popularity of Green concepts, these numbers were expected to increase in the future.
8More

Hersha Hospitality Expands and Thrives with a Multi-Faceted and Flexible Tech Plan | To... - 0 views

  • A thousand points of social data With guest feedback rapidly shifting from traditional, solicited surveys to spontaneous web dialogue, HHM began researching different methodologies for understanding its own social presence.
  • HHM runs a diverse profile of widespread properties, including independent boutiques plus brands such as Marriott, Hyatt, Hilton, Starwood, Intercontinental Hotels, Choice, Wyndham and Carlson. Starting out in the 1980s in the select-service business, HHM has steadily scaled the organization to include 20 hotels in a full-service division as well. Despite this diversity, HHM prides itself on maintaining open lines of communication between properties and brands in order to allow owners to choose the solutions and strategies that make the most sense for their unique needs, while investing capital dollars intelligently across its network. In addition to guest feedback, three other areas drive HHM’s IT effort: identifying must-have technology, investing in multi-purpose when possible, and ensuring rock-solid execution.
  • The newBrandAnalytics solution not only aggregates reviews online, but it also reads and processes all the unstructured feedback to derive actionable opportunities on a per-property basis
  • ...3 more annotations...
  • “The beauty of harnessing all of this data is it’s more of a conversation that we are getting back from guests now,” Murray insists. “It’s an instantaneous check about what they feel about a product. Get into any customer’s head or heart at the moment they are feeling it and you can move that customer much faster and certainly turn them around much quicker. If they get the feeling that you found out about a problem and reacted to it before they even thought to tell you about it because they put it on some Twitter feed, and they come back to their room and it’s already been fixed — that’s real serious stuff.”  
  • Falling solidly into the must-have bucket, HHM focuses significant investment in providing guests with the bandwidth and connectivity they need for work and play. “Where I believe our industry is struggling, is trying to identify where we are allowing complimentary Internet or having basic usage be free, but other services have a fee attached,” Kakarla
  • By increasing wireless bandwidth throughout hotels’ public spaces, Murray sees the potential to offer guests comfortable, welcoming — and most importantly functional — spaces where they can perform work-related activities. HHM hotels have been able to create public spaces that resemble living rooms. “It’s a more civilized environment as opposed to being stuck in a faraway corner with bad lighting,” Murray enthuses. “Now public spaces can be used for what hoteliers had always intended them to be — a social business place where people can live, work, play and feel like they are at home in their own den.”
  •  
    IT investment is one of the most necessary cost for most hospitality properties and play more and more important role in today's hotel or restaurant operation. For this reason, some of the large hotel groups have started to invest in this field and achieved a favorable result sine the increasing of profit and brand value. On the other hand those small properties can work together to develop and share resources in their operation. I believe a hotel without IT investment may rapidly lose the position in the market.
  •  
    A property management company is investing in diversifying their technology portfolio to tailor specific brands and to it's market, while maintaining standards. One of their main focuses is on guest feedback on hotel stays, and ways to improve in real time solutions. By collecting data from social sites properties are able to provide actionable responses to guests concerns. For instance taking care of a problem after reading a posting on Twitter and the issue being resolved by the time the guest returns to their room. Instantaneous info and reacting to that info creates a satisfied guest and a well a maintained brand and image of the property.
10More

Thinking Outside the Vendor RFP Process in Hospitality Digital Marketing | By Jason Price - 0 views

  • Some believe the vendor RFP process allows a hotel company to pick the most qualified service/product provider through an unbiased decision process. Perhaps this is the case for commoditized supplies or services (housekeeping supplies, linens, laundry, etc.) where the RFP process allows for comparing the proverbial "apples to apples."
  • At a typical hotel, who is equipped with the latest best practices in digital technology and marketing to sufficiently and adequately prepare a vendor RFP? Very few hotel companies have the bandwidth and depth of knowledge to adequately identify the digital needs of the property. Nor can they convey the property's needs and wants in the digital space and where it needs to be in 6, 12, 24 and 36 months from now. Lastly, who at the property can afford to devote considerable time to research and prepare a vendor RFP that asks the right questions, conveys the right objectives and provides a solid framework for evaluating and comparing one digital technology and marketing firm to the next?
  • On the hotel side, the typical vendor RFP process easily takes 50+ hours from beginning to end. On the digital technology and marketing vendor side, time to review, respond, and present takes upwards of 25-40 hours. Typically, three vendors compete and with all parties combined the entire RFP process will cost upwards of $15,000-$20,000. Beyond the cost, this process consumes the time and energy of multiple people and departments on an average of every two years for the hotel company.
  • ...6 more annotations...
  • The traditional vendor RFP process is not suited for evaluating and choosing a digital technology and marketing partner who will be entrusted to guide the hotel in maximizing revenues from the most important distribution and marketing channel in hospitality: the direct online channel (i.e. the property website). Such an RFP process is typically riddled with contradictions and self-selecting biases, and also represents an antiquated method unsuitable for a fast-paced digital world
  • The traditional vendor RFP process cannot provide answers to crucial questions concerning familiarity with industry's best practices, strategic approach to digital marketing technology and marketing, digital technology innovativeness, quality and depth of direct online channel consulting services, etc
  • Common observations on the RFP experience: It serves as a tool to fulfill administrative requirements or to simply "shop around" when in fact the digital marketing/technology firm has already been privately selected. On paper, every digital technology and marketing firm can present itself at its best and can creatively diminish any weaknesses or embellish any strength. The hotel does not know what questions to ask to get to the heart of what the hotel needs. Digital marketing and technology firms can easily make promises and fall short on delivery and meeting expectations. Over-promising and under-delivering has become modus operandi for a number of players in the industry. Properties can get carried away and request proprietary information like methodologies, access to code, and design work as part of the vendor RFP.
  • Some hotel companies never follow up and leave the evaluated vendors in limbo. Oftentimes hotel companies do not give the digital marketing firm adequate time for proposal development, which demands further use of resources or the delay of other key projects. When management changes, the hotel company is more likely to go into a vendor RFP without evaluating the results and contributions of their current vendor, which can disrupt existing relationships and potentially impede the successes to date. Given the arduous process of the vendor RFP process, there could be a sense of entitlement on both sides that could result in a mutually caustic relationship from the onset.
  • Digital agencies may propose lower costs to win the contract and introduce additional fees later only leading to resentment and regret. Hotels will often push needs beyond the original scope in the vendor RFP and use the proposal as leverage to get more services without paying. Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
  • Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
  •  
    This article discusses how the traditional vendor RFP (Request for Proposal) model is no longer the ideal way to integrate the right technology marketing that a hotel needs. The traditional vendor RFP model is time-consuming and expensive, and with the way that technology is constantly expanding and changing, hotels need to stay up-to-date with technology more and more frequently, which can mean this process is wasting time and money on an ever-increasing scale. Furthermore, it is not always an accurate indicator of the kinds of technology a hotel might need, especially what a hotel might need in the future, and it is difficult to determine who would best be capable of knowing what the property will need or what exactly to ask for in an RFP. The article talks about three alternatives to the traditional model: the Scorecard model, the Digital Marketing Partner Interview model, and the Trusted Partner model. With the Scorecard model, hotels have a checklist of things they need and can check off each point from each potential vendor. With the Digital Marketing Partner Interview model, which is similar to the traditional vendor RFP process, except that the interview focused on finding a Digital Marketing Partner that aligns with the hotel's management philosophy, values, and culture in order to find the right partnership. With the Trusted Partner model, the hotel works with one particular company with whom they share common goals and objectives, and they work together to solve problems and adapt new technology as the hotel's technological needs are manifested over time.
5More

Property management systems: the hear... | The Caterer - 0 views

  • A PMS can sit behind a property’s own website and offer availability and current room rates to online bookers. PMS providers have also partnered with third-party websites, social media platforms and online travel agencies (OTAs), such as Booking.com and Expedia, to enable hoteliers to maximise their revenue by updating their real-time availability to these different channels and manage the different terms and conditions from these sites.
  • that PMS companies are continually innovating and adding new modules to their systems
  • “Not all operators need complexity,” says Messett, who believes from a technology point of view that many properties need to get the basics right before they start considering any bells and whistles.
  • ...1 more annotation...
  • Maintenance and housekeeping teams, for example, can use a tablet to tell the PMS system whether a room has been cleaned or to log any issues.
  •  
    The article describes the growing importance of a Property Management System. Some PMS companies are continuously integrating modules to their systems to make them more sophisticated for their users. These features can gather specific information about guests so the staff can cater to their preferences. Another element of the article explains how moving the PMS to the cloud can better serve small to mid sized premises, providing them with market insights and pricing trends to better manage the property. The cloud based PMS also proves to be beneficial to serve users who access property information through their mobile devices. Property apps could integrate with these PMS providing an interaction channel so guests can integrate with the property.
5More

The Trump Organization Announces the Purchase of Miami's Legendary Doral Hotel & Countr... - 0 views

  • The Trump Organization plans to make a major investment in the resort and golf courses with the intention of restoring Doral to its former grandeur.
  • “When Doral first opened, it was considered the best resort in the world,” stated Donald J. Trump, chairman and president. “The combination of the property’s incredible location in the heart of Miami and our very significant investment in upgrading the resort will enable us to return Doral to its former glory if not surpass it. When completed, Doral will be the finest resort and golf club in the country.”
  • “Our ability to create value through the development process combined with the strength of our brand and our unsurpassed hotel and golf management capabilities make us the ideal owner of this iconic asset,”
  • ...1 more annotation...
  • Earlier this month, TRUMP HOTEL COLLECTION announced it had been selected by the U.S. General Services Administration as part of an exhaustive and competitive RFP process to be the developer of Washington, D.C.’s The Old Post Office, the most sought-after hotel development opportunity in the country.
  •  
    It was recently brought to my attention that Donald Trump has expanded his portfolio with the $150 million dollar purchase of Miami's Doral Hotel & Country Club. I was casually watching the coverage of the 2012 World Golf Cadillac Championship on NBC and saw Ivanka and Donald on the screen but just brushed it off because of their well known passion for golf. To be honest, it was more exciting for me to see Watson fall to Rose after missing a birdie putt in the playoff round. Anyways, after searching Market Watch for 'IT Investment' and 'RFP' I stumbled upon this article and it all made sense. I am now pleased to summarize the exciting $200 million dollar investment Mr. Trump made with intentions to "reposition all aspects of the resort" resulting in a "greatly enhanced guest experience." Although not explicitly stated, I assume this investment will also include a 'renovation' of the current IT structure of the hotel and country club to increase productivity, revenue and ultimately ROI. Linda Robertson, from the Miami Herald, reported on March 8th that Mr. Trump stated, "to have 800 acres in a city like Miami -that opportunity will never arise again." It will be interesting to see how The Trump Organization follows through on their investment and achieves their goal of making Doral a "world-class facility benefiting of the resort." This article also mentions that The Trump Hotel Collection had been selected by GSA as the preferred developer for Washington D.C.'s The Old Post Office after an "exhaustive" Request For Proposal review. After researching the topic I could not find for what exact reasons he won, besides money. I will take a further look into the news. A lot of exciting new developments for The Trump Organization in the recent few months.
1 - 20 of 54 Next › Last »
Showing 20 items per page