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kaylaabad

Better Hotel RFP Process: 6 Effective Improvements | Social Tables - 0 views

  • In the hotel industry, an RFP is submitted by a buyer, which in many cases is an event planner or group organizer.
  • In the hotel industry, an RFP is submitted by a buyer, which in many cases is an event planner or group organizer.
    • kaylaabad
       
      In the hotel industry, an RFP is submitted by a buyer, which in many cases is an event planner or group organizer.
  • The RFP is intended to clearly outline everything that the buyer is looking for
    • kaylaabad
       
      Defined requirements
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  • It can feel like a waste of time and resources responding to and negotiating an RFP that will never be successful.
    • kaylaabad
       
      Do not negotiate with vendors that you are not interested in - It can feel like a waste of time and resources responding to and negotiating an RFP that will never be successful.
  • You can get ready for the RFP process and event planner research with great curb appeal, including making sure that frequently asked questions appear right on the events page of your website.
    • kaylaabad
       
      Hotels can make a good first impression through implementing an RFP page on their site - You can get ready for the RFP process and event planner research with great curb appeal, including making sure that frequently asked questions appear right on the events page of your website.
  • make sure to personalize your responses and tailor them to the planner and event.
    • kaylaabad
       
      Personalization matters when the hotel receives an RFP
  • One way to differentiate from the competition is with superior accessibility and follow-up.
    • kaylaabad
       
      One way to differentiate from the competition is with superior accessibility and follow-up.
  • When you drive a high level of customer satisfaction through the sales cycle, you have a better chance of winning the business
    • kaylaabad
       
      When you drive a high level of customer satisfaction through the sales cycle, you have a better chance of winning the business
  • A Request for Proposal (RFP) is a document sent from a business to a potential vendor to request a proposed cost for certain goods and services.
    • kaylaabad
       
      RFP - A Request for Proposal (RFP) is a document sent from a business to a potential vendor to request a proposed cost for certain goods and services.
  • RFPs are most commonly submitted to hotels by event planners who are interested in utilizing a property’s space.
    • kaylaabad
       
      RFPs are most commonly submitted to hotels by event planners who are interested in utilizing a property's space.
  • A Request for Information (RFI) is simply a request for information about products and services, and frequently precedes an RFP.
    • kaylaabad
       
      RFI - A Request for Information (RFI) is simply a request for information about products and services, and frequently precedes an RFP.
  • Request for Quotation (RFQ) asks for a price quote from a vendor, less information than the typical RFP.
    • kaylaabad
       
      RFQ - Request for Quotation (RFQ) asks for a price quote from a vendor, less information than the typical RFP.
  • By leveraging your CRM, automation, and personalization during the RFP process you will ensure a high-quality sales pipeline and more qualified leads.
    • kaylaabad
       
      To improve RFP process - By leveraging your CRM, automation, and personalization during the RFP process you will ensure a high-quality sales pipeline and more qualified leads.
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    This article shows a different end of an RFP process - the one where the hotel is the vendor. Typically, a hotel that offers meeting spaces can integrate an RFP request into their sites allowing easy access to event planners interested in the hotel. When an event planner submits for an RFP, the hotel has a responsibility to answer in a timely, personalized manner in order to attract the planner. If a hotel has meeting space they would like to sell for business, they should definitely consider a software that allows them to answer RFP's in real time. As the article stated, "By leveraging your CRM, automation, and personalization during the RFP process you will ensure a high-quality sales pipeline and more qualified leads."
delaneyverger

Thinking Outside the Vendor RFP Process in Hospitality Digital Marketing | By Jason Price - 0 views

  • Some believe the vendor RFP process allows a hotel company to pick the most qualified service/product provider through an unbiased decision process. Perhaps this is the case for commoditized supplies or services (housekeeping supplies, linens, laundry, etc.) where the RFP process allows for comparing the proverbial "apples to apples."
  • At a typical hotel, who is equipped with the latest best practices in digital technology and marketing to sufficiently and adequately prepare a vendor RFP? Very few hotel companies have the bandwidth and depth of knowledge to adequately identify the digital needs of the property. Nor can they convey the property's needs and wants in the digital space and where it needs to be in 6, 12, 24 and 36 months from now. Lastly, who at the property can afford to devote considerable time to research and prepare a vendor RFP that asks the right questions, conveys the right objectives and provides a solid framework for evaluating and comparing one digital technology and marketing firm to the next?
  • On the hotel side, the typical vendor RFP process easily takes 50+ hours from beginning to end. On the digital technology and marketing vendor side, time to review, respond, and present takes upwards of 25-40 hours. Typically, three vendors compete and with all parties combined the entire RFP process will cost upwards of $15,000-$20,000. Beyond the cost, this process consumes the time and energy of multiple people and departments on an average of every two years for the hotel company.
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  • The traditional vendor RFP process is not suited for evaluating and choosing a digital technology and marketing partner who will be entrusted to guide the hotel in maximizing revenues from the most important distribution and marketing channel in hospitality: the direct online channel (i.e. the property website). Such an RFP process is typically riddled with contradictions and self-selecting biases, and also represents an antiquated method unsuitable for a fast-paced digital world
  • The traditional vendor RFP process cannot provide answers to crucial questions concerning familiarity with industry's best practices, strategic approach to digital marketing technology and marketing, digital technology innovativeness, quality and depth of direct online channel consulting services, etc
  • Common observations on the RFP experience: It serves as a tool to fulfill administrative requirements or to simply "shop around" when in fact the digital marketing/technology firm has already been privately selected. On paper, every digital technology and marketing firm can present itself at its best and can creatively diminish any weaknesses or embellish any strength. The hotel does not know what questions to ask to get to the heart of what the hotel needs. Digital marketing and technology firms can easily make promises and fall short on delivery and meeting expectations. Over-promising and under-delivering has become modus operandi for a number of players in the industry. Properties can get carried away and request proprietary information like methodologies, access to code, and design work as part of the vendor RFP.
  • Some hotel companies never follow up and leave the evaluated vendors in limbo. Oftentimes hotel companies do not give the digital marketing firm adequate time for proposal development, which demands further use of resources or the delay of other key projects. When management changes, the hotel company is more likely to go into a vendor RFP without evaluating the results and contributions of their current vendor, which can disrupt existing relationships and potentially impede the successes to date. Given the arduous process of the vendor RFP process, there could be a sense of entitlement on both sides that could result in a mutually caustic relationship from the onset.
  • Digital agencies may propose lower costs to win the contract and introduce additional fees later only leading to resentment and regret. Hotels will often push needs beyond the original scope in the vendor RFP and use the proposal as leverage to get more services without paying. Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
  • Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
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    This article discusses how the traditional vendor RFP (Request for Proposal) model is no longer the ideal way to integrate the right technology marketing that a hotel needs. The traditional vendor RFP model is time-consuming and expensive, and with the way that technology is constantly expanding and changing, hotels need to stay up-to-date with technology more and more frequently, which can mean this process is wasting time and money on an ever-increasing scale. Furthermore, it is not always an accurate indicator of the kinds of technology a hotel might need, especially what a hotel might need in the future, and it is difficult to determine who would best be capable of knowing what the property will need or what exactly to ask for in an RFP. The article talks about three alternatives to the traditional model: the Scorecard model, the Digital Marketing Partner Interview model, and the Trusted Partner model. With the Scorecard model, hotels have a checklist of things they need and can check off each point from each potential vendor. With the Digital Marketing Partner Interview model, which is similar to the traditional vendor RFP process, except that the interview focused on finding a Digital Marketing Partner that aligns with the hotel's management philosophy, values, and culture in order to find the right partnership. With the Trusted Partner model, the hotel works with one particular company with whom they share common goals and objectives, and they work together to solve problems and adapt new technology as the hotel's technological needs are manifested over time.
ramomar4

It's RFP Season: Are you ready? Twelve ways to be sure, by John Manderfeld - 0 views

  • Effectively managing requests for proposals (RFPs) is an important process that can get fumbled by even the most capable hotel general managers and sales departments. Since this time of year is "RFP season", now is a good time to review your RFP procedures. Of course, you should be receiving and responding to RFPs throughout the year-but because many travel management organizations plan on a calendar-year schedule, you will receive most RFPs for the upcoming year during July through September.
  • Travel managers have been using RFPs for years for selecting hotels for group business and volume transient accounts. Ten years ago, they mailed or faxed long forms to be completed and returned. Now, most RFPs are sent by e-mail or posted on RFP Web-sites. RFPs for group travel are sent year-round; and the volume-transient RFPs are usually done once a year.
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    Various things to consider when going through a RFP process are: * Make sure you set a timeline and deadline. * Do not rely only on your company's procurement offices alone to do the work for you. * Look for regional vendors also that might offer better and competitive. * Do research on what the competition is doing and using. * Respond to all RFP's and follow through the whole process.
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    It is interesting to see how digital this process has become in the time I have been in the hotel business. It is a great movement though as it allows hotels to get faster communication with groups than they had previously.
anonymous

Conference News - Event Management Compaines - Cvent Joins DMAI to Promote DMOs to Meet... - 0 views

  • Meetings technology company Cvent has joined Destination Marketing Association International (DMAI) as an "Alliance Partner," DMAI announced last week
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    Cvent and Destination Marketing Association have joined as alliance partners. This was announced in January 2013. According to DMAI, Cvent will provide meeting professionals with more educational opportunities and promote the use of destination marketing organizations. The purpose of promoting DMOs is to show they can be the a point of contact. DMAI supports this because they are looking to support the meeting community and advocate why DMOs are a valuable source for meeting professionals to go to directly. With this alliance, CVENT has integrated information from the empowerMINT website by DMI into its own Destination Guide. DMAI foresees this will help meeting professionals quicken searches during the RFP process. Added to the Cvent website is a new feature to the RFP process which allows planners to add DMOs and CVBs on every RFP they send. After reading the article I found this to be an interesting alliance because I think both organizations will be able to help each other make meeting professional's lives easier. Cvent is a popular program in the events industry since it allows you to fill out one RFP and send it to multiple companies over the internet. DMOs are important part of the industry, which can help a planner plan an event in an unknown destination or provide contact information for additional venues or products. Integrating information will allow meeting professionals to save time but still be able to focus on the event. An important area I believe it promotes is the use of DMOs, which makes it more convenient for people to find DMOs in specific regions. DMOs have a great impact on the event because they know the region, especially if a meeting planner is not from the area. Ultimately this alliance will help further the important value DMOs bring to the meeting community.
Amy Sena

Destination Hotels & Resorts Integrates Elite Meetings International's Most Cutting-Edg... - 0 views

  • SpeedRFP Pro, a product of EMI, represents the most robust version of the request for proposal tool currently available to hotels.
  • Instead of getting differently formatted RFPs from various portals, DH&R hotels will receive their electronic RFPs within their Delphi sales and catering system—without the need to rekey anything.”
  • SpeedRFP was launched in 2010, and in addition to Destination Hotels & Resorts, serves as the primary online RFP system for Preferred Hotel Group, Dolce Hotels and Resorts, Hospes, as well as many notable independents such as The Broadmoor, Wynn Resorts Las Vegas, Palms Place Hotel and Spa, PGA National Resort & Spa, and more than 130 hotel Web sites.
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    Destination Hotels & Resorts has implemented SpeedRFP. SpeedRFP represents the most robust version of the RFP tool currently available to hotels. The hotel RFP's are routed directly to Delphi sales and catering system. This system also allows for Global and National Sales Offices to be involved in the RFP process.
Melissa Krajewski

The Trump Organization Announces the Purchase of Miami's Legendary Doral Hotel & Countr... - 0 views

  • The Trump Organization plans to make a major investment in the resort and golf courses with the intention of restoring Doral to its former grandeur.
  • “When Doral first opened, it was considered the best resort in the world,” stated Donald J. Trump, chairman and president. “The combination of the property’s incredible location in the heart of Miami and our very significant investment in upgrading the resort will enable us to return Doral to its former glory if not surpass it. When completed, Doral will be the finest resort and golf club in the country.”
  • “Our ability to create value through the development process combined with the strength of our brand and our unsurpassed hotel and golf management capabilities make us the ideal owner of this iconic asset,”
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  • Earlier this month, TRUMP HOTEL COLLECTION announced it had been selected by the U.S. General Services Administration as part of an exhaustive and competitive RFP process to be the developer of Washington, D.C.’s The Old Post Office, the most sought-after hotel development opportunity in the country.
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    It was recently brought to my attention that Donald Trump has expanded his portfolio with the $150 million dollar purchase of Miami's Doral Hotel & Country Club. I was casually watching the coverage of the 2012 World Golf Cadillac Championship on NBC and saw Ivanka and Donald on the screen but just brushed it off because of their well known passion for golf. To be honest, it was more exciting for me to see Watson fall to Rose after missing a birdie putt in the playoff round. Anyways, after searching Market Watch for 'IT Investment' and 'RFP' I stumbled upon this article and it all made sense. I am now pleased to summarize the exciting $200 million dollar investment Mr. Trump made with intentions to "reposition all aspects of the resort" resulting in a "greatly enhanced guest experience." Although not explicitly stated, I assume this investment will also include a 'renovation' of the current IT structure of the hotel and country club to increase productivity, revenue and ultimately ROI. Linda Robertson, from the Miami Herald, reported on March 8th that Mr. Trump stated, "to have 800 acres in a city like Miami -that opportunity will never arise again." It will be interesting to see how The Trump Organization follows through on their investment and achieves their goal of making Doral a "world-class facility benefiting of the resort." This article also mentions that The Trump Hotel Collection had been selected by GSA as the preferred developer for Washington D.C.'s The Old Post Office after an "exhaustive" Request For Proposal review. After researching the topic I could not find for what exact reasons he won, besides money. I will take a further look into the news. A lot of exciting new developments for The Trump Organization in the recent few months.
Jia Zhu

Cvent Delivers $3.4 Billion in Meetings Business to Hotels through First Half of 2012 |... - 0 views

  • Cvent operates the number one marketplace for group meetings business in the world and has driven $3.4 billion in meetings spend through the Cvent Supplier Network through the first half of 2012 – a 50% increase over 2011.
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    Cvent, the world's largest cloud-based provider of event management, venue selection and web survey solutions, operates the number one marketplace for group meeting business in the works and has driven $3.4 billion in meeting spend through the Cvent Supplier Network through the first half of 2012. The strong network provided by Cvent gather the international booking outside of North America and increase 42% meeting volume based on its strong network. Vice President of Sales for the Cvent said the network bring all market participants together and to improve the sourcing process and deliver value for everyone invloved. The value includes more than 200,000 hotels and special event venues worldwide, providing one-stop shopping for meetings buyers and sourcing professionals. The network also extends suppliers' reach to new customers helping hoes maximize their existing sales & marking resources and increasing their opportunities overall. Cvent also developed a platform hotels can use to help hotels develop response templates to provide faster answers to planners, allowing hotels to pre-populate RFPs with basic information and clone responses to common requests. It also proactively guides planners, helping them create better RFPs by, for example, sending a warning prompt when a venue cannot satisfy a request such as number of sleeping rooms.
ccpanther88

Newmarket Releases Delphi 2015 - 0 views

  • More than 100,000 users log in to a Newmarket technology solution every day in over 150 countries. Newmarket continues to listen to those users by advancing the features and functionality of Delphi 2015 so customers can increase revenue, reduce costs, and improve guest satisfaction.
  • an enhanced reporting engine, and increased visibility to lead and RFP details via MeetingBroker, the pinnacle of RFP distribution platforms in the hospitality industry.
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    Delphi, by Newmarket Inc., is a Property Management System that continuously improves its ability and popularity year after year. As of November of 2014, Delphi has released its latest version, Delphi 2015. Globally speaking, there are over 100,000 Newmarket technology users that access these systems in over 150 countries daily. Delphi is a PMS system that can collect, distribute and manage RFP distribution within any set of properties. Recently, they adapted StarCite RFP integration and are announcing a partnership with MeetingBroker, another reporting engine. Both StarCite and MeetingBroker allow proposal requests to automatically populate in selected Delphi accounts, bridging the gap between consumer and seller much more quickly and accurately. I have personally used Delphi on a daily basis over the past year at work and I can honestly see the huge benefit these types of systems can have. It's ability to interface with Synxis, Opera and other room reservation systems is crucial in successfully reaching perfect occupancy numbers. On an event management level, it can merge legal-binding documents specific to that event. At the same time, it can hold a certain amount of guestrooms or certain event space for certain prices at certain times. These room holds interface with reservations and front office departments while the space holds interface with catering, banquet, accounting, and convention services departments. Delphi is an incredible tool that is the true foundation to property-wide events. It's ability to manage rooms, space, menus and revenues is a lifeline to the success of many properties.
ggara004

17 Must-Know Event Management Automation Tips | Cvent Blog - 0 views

  • meeting and events industry is big business, providing upwards of six million jobs, almost every one of them requiring some type of logistics management skills.
  • The U.S.
  • Maximizing your operational efficiencies during events — whether they're large, small, or in-between — can mean the difference between success and failure.
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  • Take capacity management, for example. If a room is unoccupied, or event space empty, a hotel or conference center loses money. Or food and beverage planning. In addition to having the right staffing for food preparation, service, and cleanup, you need accurate guest data to avoid costly over-ordering. 
  • Read on to explore automation’s impact on marketing, sales, and operations so that you can narrow down the best options for your hotels.
  • Marketing your event space is key to helping event planners, businesses and organizations discover your facility and services, especially when you consider 67 percent of the buyer’s journey is now conducted digitally.
  • Social media automation software is used to automate or semi-automate the process of sharing posts and content on social media channels to promote events.
  • For example, you could have one Facebook page for your hotel, and one for your event spaces
  • There are many benefits to email marketing, from saving money on printing and mailing to increasing attendee engagement and generating buzz.
  • Event planners begin researching venues online before contacting your sales team, and 3D floor plans help them visualize how their conference would fit your location
  • RFP management tools automatically prioritize and send responses to event planners and group business leads. This will help you reduce a major pain point for planners: the length of time it takes to receive hotel responses on RFPs
  • The meetings and events sector is competitive — drawing and landing group sales requires hotel CRM software that automatically scores leads and supports lighting-fast responses to RFPs
  • Think like an event planner when it comes to your meeting facility ingress and egress; give them access to electrical outlets and secure Wi-Fi networks to hook-up wireless printers that produce name tags as attendees sign-in
  • On-site meetings at events are important for attendees for many reasons, including cost.
  • Hotels such as Caesars have been testing mobile ordering technology for food to better cater to guests. Have event attendees share F&B preferences during check-in and automate push notifications to remind them of onsite cafes and restaurants before breaks. 
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    The event management space is more becoming more competitive. Now hotels and event planners are seeing these as an additional source of revenue. This article focuses on tips how events and conferences can use strategies to automate certain practices to capture a wider target audience all while spending less time and money.
rnobl005

Meeting Planners Are Struggling With the Fast Evolution of Event Technology - Skift - 1 views

  • Meeting Planners Are Struggling With the Fast Evolution of Event Technology – Skift
    • rnobl005
       
      Skift posted this article almost a year ago but I felt like it was still applicable today. It definitely speaks to this week's subject of integrating IT into a business and the time invested. Event related technological solutions have boomed in recent years but this article finds that meeting planners are having trouble navigating cloud-based event management platforms like Cvent. I actually had personal experience with this in my previous role - I was on the receiving end of the RFP meaning planners would want me to generate quotes for them. Unfortunately our venue didn't have consistent pricing rates so I would have to personally contact the requestor to learn more about their event, which defeats the purpose of the software. Eventually we just stopped using the system altogether but couldn't figure out who to speak with at Cvent to close our account - so to some planners it appeared as though we were flat out ignoring their business. What I found interesting about this article is that those planners also had issues with the system, specifically with the lack of clarity and poor response rates. Another point of contention is that planners are using technology post-event to measure ROI, but they are having a lot of trouble implementing this data to make future programming better. Mike Mason, VP of sourcing and hospitality solutions with etouches (another event management platform) discusses a new tool that allows planners to measure attendee engagement but admits that firms need to build in a better support system for their clients.
  • Almost one out of two meeting planners today says that event technology is a primary pain point, according to a new study published by etouches.
    • rnobl005
       
      On one hand it's great that we have software that can assist planners, but it doesn't seem to be making their lives any easier.
  • “Planners cite poor transparency and accuracy over pricing, along with lack of clarity and poor response rates, as their main pain point with venue selection.”
    • rnobl005
       
      This is referring to the Cvent platform.
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  • the overwhelming pain point for planners is the length of time it takes to receive responses from hotels for their digital requests for proposals (RFPs), and the often inaccurate and/or omitted costs supplied within those responses.
  • Post-event, 65 percent of planners say that they’re using technology to measure the overall return on investment (ROI), but at the same time, how they analyze and use that data to inform future event programming and design remains a challenge.
    • rnobl005
       
      This is referring to the etouches platform.
  • Toward that end, Cvent launched a new Group Business Intelligence tool this summer, designed to provide real-time data and analytics of hotels’ group business leads, and those of their competitors, in a single platform, helping hotel sales staff prioritize incoming queries and score leads.
    • rnobl005
       
      Hopefully this will make the RFP response process less overwhelming for the venue sales teams.
  • it’s incumbent on event tech firms across the industry to do a better job managing expectations and delivering the support necessary to help planners use technology more effectively.
  • we need to play a much more concentrative role in the process to help you benefit from it, because unless you benefit from it, and see the ROI, it’s just gonna be a pain in the butt
    • rnobl005
       
      This is a quote from Mike Mason at etouches.
  • With the exponential rise of digital RFPs, hotels are challenged with prioritizing the onslaught of proposals they receive, which is the root cause for the lengthy time it often takes to respond to planners.
  • Loopd integrates bi-directional wearable smart badges, a mobile event app, and a cloud-based analytics engine. When attendees are using the Loopd badges, which can transmit contact information and any other kind of digital content, event organizers can track how attendees are moving through the event, and which programming is most popular.
    • rnobl005
       
      This is a platform run by etouches. I would find this system really valuable if I were a conference attendee. It's a way for me to get the most out of the experience. However, a lot of this rides on the backend functioning properly.
  • The tool is also intended to make it easier for hoteliers to examine leads, dissected by specific time periods, customer segments, competitor rates, response times, and peak night volume, helping calculate the potential value of each piece of group business with more context and business insight than before.
lumduan roth

Millennium Hotels UK Nets Revenue Increase, Higher Conversion Rates Using Sabre Hotel RFP - 0 views

  • By using Sabre Hotel RFP's Chain Portal and Competitive Bids solutions in 2013, Millennium Hotels was able to increase the number of competitive bid subscriptions they received by 44 percent over the previous year. They also increased the number of bids by 12 percent that they received directly from corporations and travel agencies versus 2012 activity. Millennium Hotels UK has 104 hotels worldwide, with 22 located within the Europe, Middle East and Africa region. By using Sabre Hotel RFP in 2013, they were able to increase the average transient room rate by 3.27 percent. "Sabre Hotel RFP was the key to our hotel chain increasing transient revenue," said Farhana Butta, Millennium Hotels Senior Global Account Director Corporate and Business. "Sabre has provided a great product – it brings in results and ensures our team is maximizing our opportunities to win more corporate business."
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    This is a great example of success by implementing new technology in business. It is important to recognize the right tools to use to grow. I also think using the "big name" as Sabre Hospitality Solutions can help make decisions easier as the company is famous for it's kind of business.
anonymous

Technology's Role in Event Planning - The Business of Travel - 3 views

  • A majority of planners (57 percent) use events or meeting management technology or software when planning events and nearly all who do (96 percent) find value in using technology to manage their meetings and events
  • Location (27 percent) and cost (26 percent) are the top factors for choosing a property to host a meeting or event.
  • the planners who use this type of technology find it very valuable to make more informed decisions
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  • Once the city is chosen, RFPs are often sent to a number of venues to collect additional information before making a decision.
  • Planners would also like the ability to track each venue’s pricing from the initial bid to final negotiated price, which becomes very helpful when companies place an emphasis on budget tracking and cost savings.
  • wo-thirds of planners use (63 percent) and value (67 percent) meeting and event planning technology that allows for two-way communication with vendors.
  • Education is key as many planners express frustration with not knowing where to go to learn about products in the marketplace that could address their specific needs.
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    This article summarizes the results of a study examining the usefulness of technology tools for event planning. Technology aids in the venue sourcing process as well as RFP generation and organization. This type of technology is also a useful tool for forecasting budgets and tracking financial KPIs. IN addition, it serves as a great communication tool connecting planners with vendors as well as customers.
Yunfan Wu

Hotel Procurement Software improves choice, negotiability. - 0 views

  • Travel buyers and hotel suppliers can connect to solicit, negotiate, and audit hotel room rates and amenities for corporate hotel programs.
  • Sabre Adds New Hotel RFP Tools to Reduce Corporations' Costs and Increase Travelers' Choices
  • Sabre Hotel RFP is an intelligent online solution for hotel procurement, uniting travel buyers with hotels to efficiently solicit, negotiate and audit hotel room rates and amenities for their corporate hotel programs.
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  • Identifying these squatters helps bring greater value to the company's managed program and increases share to their preferred properties
  • It operates one of the industry's largest Software-as-a-Service businesses, with its reservations and property management system, marketing and distribution software, and Internet marketing and e-business solutions used by more than 18,000 hotel properties around the world. Each year, it generates more than $5.85 billion in revenue for its customers.
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    This kind of new tools can really make a great contribution to the whole tourism and hospitality industry. The software provide a way for corporate travel managers and agencies a way to detect the hotels which dispaly higher room rates to corporate travelers. There hotels will be removed from choices. As a result, it provides the travelers with more choice and reduce corporations' costs. And the competition in this industry will be more fair.
Omar Shalaby

hotel SystemsPro Launches Hotel ProposalPro at HITEC - 1 views

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    Hotel ProposalPro Creates and Tracks Professional Proposals and RFP Responses; Shares Leads Throughout an Enterprise to Increase Sales and Revenue
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    Hotel ProposalPro works either as a seperate entity, or in conjunction with any of Hotel SystemsPro's other programs, such as SalesPro. It allows management companies to share leads in a more productive fashion, as well as helps with creating and closing contracts with clients. I am personally jealous at this point. I am required to use Delphi.net, which has been "undergoing a transistion" to .LDC for the last 8 months (which has yet to make it to me). The functionality of Delphi is not nearly as user-friendly as some of the other programs, such as SalesPro. To hear that SalesPro is now having the option of adding on ProposalPro, just makes the program that much more desireable to me. I'm sure it has it's flaws as well, as every program does, but I would really like to make the change to almost any other program.
shoss003

It Takes Two to Tango! Relationship Management Between Hotels & Planners - Social Table... - 1 views

  • RFPs are submitted online into a nameless, faceless centralized database. As the planner, if you don’t have all the info then don’t source out your RFP to 100+ hotels and feel that each one should get back to you.
  • Menus, for example, are a great way to make accommodations on a tight budget. Menus can be adjusted to work with just about any budget.
  • Again, communication is key. Be open and willing to talk. Know what’s going on at the hotel and how/if it will affect your meeting or event
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  • Don’t leave this all up to the hotel – its up to the planner to keep track of their room block and the number of rooms that have yet to sell. Push this information out to attendees, get them to sign up under the room block.
  • Schedule a walk through. Walkthroughs are great, not only in the early stages of planning, but to meet with hotel staff to wrap up final details and setup. Ensuring that everyone is on the same page
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    Great article that links the management side with the planners point of view. It gives a planner some insight into where they should push and pull at the hotel and when to let the process work. Sometimes when you are planning an event you believe your event supersedes another other and you "deserve" the hotels undivided attention. Those are unrealistic expectations. They give tips how to utilizes the hotel properly, how to communicate effectively with the hotel so everyone walks away with a great event.
yuqiongliang

How to Select an HRIS - 0 views

  • Step 1: Initial Assessment
  • if the department has the need but does not have the time available to take on the data-gathering and evaluation process, hiring a consultant to assist with this process may be a wise choice.
  • Step 2: Assessing Organizational Needs
  • ...17 more annotations...
  • HR professionals should look beyond the needs of the HR department and consider the strategic plans of the organization.
  • the minimum system requirements for each organization will differ to some degree. However, each organization will need a system that will gather, organize and securely maintain employee data.
  • An ESS allows employees to view and update their personal information in the system.
  • The greater the value that the organization will see from the module, the more likely it could be considered a need versus a want.
  • Step 3: Assessing the Project Parameters
  • Budgetary constraints
  • Step 6: Request for Proposal (RFP)
  • Technological constraints
  • it is essential to ensure sufficient lead time to complete the request for proposal (RFP), technology selection and review, and implementation processes.
  • Step 4: Evaluating Available Packages Against Needs and Project Parameters
  • The specific needs and requirements can be listed down the left-hand side of the spreadsheet, and the vendors and products to be assessed can be added across the top.
  • Following an initial elimination of packages and providers that do not fit the needs of the organization, it is time to take a more critical view of the remaining options.
  • A time clock-based system may be more effective in a manufacturing environment in which all employees pass through specific entry and exit portals and all work is performed onsite. Matching the system availability with the needs of the organization will help ensure a better value on the investment.
  • Step 5: Selecting the Project Committee
  • Time constraints
  • Step 7: Demonstration and Evaluation
  • Step 8: Choosing Between the Finalists
  •  
    Many HRIS choices are available at different price points providing different levels of functionality. Given the importance of the choice the employer is making, the package selected should meet its current needs and have the flexibility to grow and expand with the organization into the foreseeable future. However, constraints from budgets, hardware and time will affect the choice made.
mfont039

The 29 Best Event Management Tools for Event Planners - 1 views

  • increases attendance by 20%, productivity by 27%, and profit margin by 20-30% on average.
  • Capterra,
  • Event management tools are a topic we love talking about. Mainly because experiential marketing stats show that the use of event management software
  • ...28 more annotations...
  • top event planning tools based on reviews from real users
  • Case studies and peer reviews are your best friend during this process.
  • Look for prices that are clearly stated or easy to obtain.
  • The tool is easy to use.
  • here are some online event management systems with reliable rave reviews, free or defined pricing structures, and user-friendly features to kick start your event planning process.
  • Cvent
  • Cvent’s event management platform automates and simplifies the entire planning process. Start with sourcing your venue and end with custom dashboards and reports after your event.
  • Social Tables
  • Social Tables brings you the best of venue sourcing, event diagramming, guest management, and check-in. The free event planning tools let you create to-scale diagrams in minutes. You can map out all the smallest details and share them with venues, clients, and collaborators. In addition, Social Tables helps you manage guests — from VIPs to special meal requests — and visually seat them in diagrams.Social Tables also creates award-winning platforms for hotels and venues, including CRM Software, Event Sales, and Event Services platforms.
  • Tripleseat
  • Tripleseat is the best event planning software for unique event venues. It’s a web app for sales and event management built mainly for restaurants, hotels, and venues.
  • You’re able to capture event leads, convert leads to bookings, create contracts and BEOs, and more. For event pros who are crazy about data, Tripleseat also gives you many reporting options to measure ROI.
  • Regpack
  • Use Regpack to customize registration forms and create unlimited attendee types. You can check in guests with a mobile device or let them check themselves in. You can even embed the software on your website’s sign-up page.
  • Event Mobi
  • Well-known enterprises like Intel, Motorola, IBM, and Johnson Johnson use Event Mobi. This event management tool lets you engage with guests before, during, and after the event.
  • Member Solutions
  • Member Solutions was originally created to process membership registrations, so it’s popular among fitness studios. Since it was founded in 1991, it has expanded to include various tools for planning events.
  • Caterease
  • Caterease simplified the catering portion of event planning. With Caterease, you can create visual menus for guests.
  • Fonteva
  • Fonteva lets you manage an unlimited number of events with a single annual fee. This service is especially popular in the hospitality industry. Westin Hotel, in fact, is one of its regular users.
  • . Hubb
  • If you’re a corporate conference manager, it might feel like you’re always chasing down programming info for your event.
  • Momice
  • Momice is an all-in-one event software that handles everything from registration to website building to event statistics.
  • DoubleDutch
  • DoubleDutch is all about community building. Their four-pronged strategy consists of designing delightful attendee experiences, future-proofing events themselves, facilitating high-volume event planning, and leveraging a network of partners.
  •  
    As a full time event planner I have learned that softwares are the best tool to have when working on this industry. The reason why I wanted to share this article is because I learned about so many software that I didnñt knew before and feel that they work great or at least look amazingly well equipt.
  •  
    This article provides a list of the best event software systems that are used by companies such as Hilton, Marriott, Westin, Johnson & Johnson for event planning. In the case of hotels, some of these event planning tools such as Cvent & Tripleseat can also be used to receive leads that can be turned into bookings should the client accept the rate at which the RFP has been submitted by the venue.
cleon087

19 Event Trends You Need to Know for 2020 | Social Tables - 0 views

  • Planners should adjust budgets to a
  • nticipate higher rates, and book event space as early as possible.
  • This year’s mantra is “book now!” The longer you wait, the more you’ll pay. Or even worse, you won’t find a viable space for your event.
  • ...52 more annotations...
  • Planners will try to book events further in advance. This leaves hotels and venues in a pickle: Taking early bookings could mean missing out on higher-value events later.To avoid missing out on revenue, hotels and venues need to segment business intelligently. That way, you can avoid the pitfalls of traditional lead-scoring biases that hurt RFP management.
  • In 2020, brands will invest in events as a marketing channel. In fact, in a recent event marketing survey, 52% of respondents said that event marketing drove more business value than other marketing channels. (Only 8% said it drove less business.)
  • Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.
  • Large, minimalist spaces with easily accessible bars are the perfect recipe for a networking event. Venues like this can use the networking angle to promote event space to corporate clients.
  • These attendees blend the worlds of business and leisure. It’s given rise to a new, multi-generational segment that drives destination decisions. (See: our Hotel Market Segmentation Guide for more on this.)
  • Attendees want more control over the event agenda. In fact, 96% of the Social Tables audience believe events are expected to be more personalized than ever.
  • 16. Sustainability will be center stage at events.
  • For proposals, try showcasing multiple event-specific variations. This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique.
  • According to Billboard, there over 800 annual music festivals in the U.S. alone, and they attract 32 million attendees in total. 14 million of those attendees are (surprise, surprise) millennials.
  • At smaller levels, adding performances to the agenda can go a long way in engaging attendees. However, for larger events, creating a festival-like atmosphere requires access to a variety of spaces that are exclusive to one group.
  • A bigger focus on wellness could revolutionize F&B — replacing beef with the proverbial Brussels sprout.
  • While you don’t need to offer 11 choices for every hour, you can empower attendees to mold the event to meet their individual needs.
  • Sustainability initiatives are your chance to make a positive impact while painting your brand in an equally positive light.
  • Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.
  • Industry Performance TrendsAttendee Experience TrendsMeeting Destination TrendsEvent Technology TrendsMeeting Design Trends
  • Demand will continue to outpace supply
  • be dynamic, you have to be flexible, and–above all–you have to be in tune with attendee desires.
    • cleon087
       
      This takes a special person and not everyone can so this.
  • Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.
  • predicts 5-10% growth in demand. At the same time, the development pipeline is slowing.
  • It’s also the spontaneous conversations that come with serendipitous networking.
    • cleon087
       
      It's important to be connected because that is what sets you apart.
  • nticipate higher rates, and book event space as early as possible.
    • cleon087
       
      Rates constantly vary and it is important to be up to date and book ahead of time.
  • At the same time, face-to-face time takes a hit — making it a more treasured commodity in our modern world.
  • redict it’ll grow about 2.41% in North America. CWT expects an even higher hike of 3.7%.
  • Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.
    • cleon087
       
      I like this idea because it makes people talk to each other and not be seating all the time.
  • Why? Well, take the speed of your current 4G LTE smartphone internet and multiply it by 1,000. (Think: putting the Millenium Falcon into hyperdrive.)
  • For events — especially large-scale events — sustainable initiatives are now the expectation.
  • Fast, reliable WiFi will soon become the norm, opening up new engagement opportunities and nontraditional venues for events.
  • “I think many hoteliers will be unhappy with the significant investments they are making now into cabling that will become obsolete just as soon as 5G launches.”
  • Apps present an opportunity for personalization and engagement at each stage of the event lifecycle.
  • Hotels and venues are developing sophisticated apps that enhance the in-venue experience. Whether it’s Wembley Stadium’s virtual tour guide or Marriott’s sophisticated in-app chatbot functionality, branded apps are adding value in multiple ways:
  • everage lobbies, rooftops, and other communal areas for networking events.
    • cleon087
       
      Depending on the type of the event, is what makes you decide what to highlight about the space or not.
  • Because today, 86% of consumers expect companies to act on social and environmental issues — and they’re more than ready to vote with their dollars.
  • 0% of event planners reported that their jobs require more experience creation than just 2-5 years ago
  • Content:
  • Destination
  • Technology:
  • 90% of respondents stated that event security should still be a top priority for the industry.
  • That could mean avoiding coastal destinations during hurricane season or avoiding certain areas of the city to ensure safety outside of event hours.
  • . Event diagramming software can help in this regard by allowing venues and planners to collaborate on a single source of truth
  • Security is a significant value add and a key selling point in initial communications.
  • you’re providing any personnel, such as security, custodians, and administrators.
    • cleon087
       
      It is also important to put this in your contracts and to initially discuss it as well.
  • ess furniture, fewer seats, smaller portions, less irrelevant decor… you get the picture. A
  • reate a step-by-step safety checklist for execution during on-site setup, and another safety checklist for the day of the event.
  • Less is more when it comes to the material.
  • It’s a movement that stands in direct opposition to the gaudy ballrooms of old
  • Have evacuation plan
  • c, open floor plans that make minimalism a possibility.
  • lassic combinations of whites and greys
  • ewer seats means more mingling.
  • lutter-free to promote a clean, open feel that keeps the focus on content.
  • Hotels, however, may find themselves scrambling to reinvent their event spaces. It could be time to rethink these spaces — along with lobbies and other communal spaces that set the aesthetic tone for the hotel at large
  • Larger chains should look to boutique hotels, which create visual identities that are often more closely aligned with the appeal that nontraditional venues offer.
  •  
    The article talks about major trends in tourism events, ranging from green initiatives through F&B to the 2nd largest reason people go to events is networking opportunities and providing quiet areas where people can network in is a good idea. More events are being planned so it is necessary to book event venues early.
  • ...1 more comment...
  •  
    According to the article, in 2020 event planners will have to be more alert and ready. The need for events and meetings is growing rapidly. Due to this, planners need to be more alert and ready to book group event spaces. It would be wise to increase rates to guarantee a profit out of it. Apart from this, planners would need to book months in advance to guarantee a good spot and a decent rate. Planners now need to be open to networking and face-to-face meetings to be able to get good rates, meet more clients, and find good venues to use. A new trend occurring is how people now want their trips or days to be planned out to every detail. Event planners need to be aware to book accordingly and create am agenda for their clients.
  •  
    Like everything nowadays is evolving, also the meetings are evolving in order to stay trendy and appealing for consumers. Meetings are growing exponentially YOY at a rate of between 5-10% according to the prestigious CWT meetings and events company for 2020 (without counting coronavirus). The reality is that the meetings industry also needs to evolve in order to stay in business with the new trends, clientele and times. This list provides 19 trends that every event planner needs to consider to make their event a success, including but not limited to the new demographics in the world (millenials).
  •  
    This article is about 19 event trends that event planners should be informed about. People are expecting different things from events that in the past years where not expected. Trends have changed, for example, it is a trend now to have minimalistic events instead of gaudy ones. Now people also expect creativity out of the event and to have a unique event. People also care about security of the event and fast WI-fi. All these trends are important to know and will continue changing with the years.
Dian Peng

HR Revolution - 18 Steps to Selecting a Human Resource Information System - 0 views

  •  
    This paper is designed to give human resource professionals a blueprint to follow for any type of human resource software selection, from stand alone applicant tracking systems to fully integrated HRIS and Payroll solutions. Software selection is invariably a more complex process than we originally estimate and one with long term consequences for an organization. It requires a careful and thoughtful approach to fully address the issues and impacts related to your decisions. Some steps may be combined or performed concurrently, but the authors strongly believe that human resource professionals will optimize their selections by following the process as presented Step 1: Teamwork Step 2: Goals Step 3: Big Picture Step 4: Future Needs Step 5: Technical Environment Step 6: Budget Step 7: Specs Step 8: Build vs. Buy Step 9: Research Step 10: Literature Step 11: RFP Step 12: Evaluate Step 13: Demos Step 14: Evaluate Again Step 15: Decision Points Step 16: Check References Step 17: Demo Again Step 18: Evaluate Again and Select.
anonymous

Conference News - Presentation Solutions - Cvent Makes Over 100 Improvements to Its Mee... - 0 views

  • According to the company, the new enhancements are expected to improve the user experience for both event planners and venues by offering "more robust, easier to use technology."
  • Planners and suppliers now have mobile access to the Cvent Supplier Network,
  • planners can now review and manage RFPs from their mobile devices while suppliers can view and act on group business leads, "leading to faster response times and improved client satisfaction."
  • ...2 more annotations...
  • Hotels can now integrate Cvent's web surveys with TripAdvisor, allowing post-stay survey data collected through Cvent's platform to be published automatically to TripAdvisor.
  • "Technology needs to evolve at a very fast pace to keep up with the demands of the market and we are committed to continuous innovation and providing best-in-class solutions to our users."
  •  
    Cvent, a meetings technology company, has gathered feedback from meeting planners and venues and responded by adding 100 enhancements to their online product. The company is looking to better the users experience and provide easy to use technology. The company's web survey, event management, strategic meetings management, and supplier network have all been improved with new technology. I think this type of business between suppliers and buyers in the meetings/events industry will be the main form of communication in the future. 
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