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This is a new technology for hospitality employees to be able to communicate between each other. THis new handset is durable and substitutes multiple other devices including alarms. It also cents text messages and alarm notifications, so everyone is up to date.  This device color codes different departments so people do not get confused and deliver services promptly. 

I really like this new technology. Especially the color-coded function. It's like sending an order by colors to the staff. It avoids the misunderstanding from vague oral communications.The new handset's high quality audio system means that conversations can be heard more easily, even against a noisy background, while the built-in vibration feature means users can always tell when they are wanted, even if they can't hear the ring. This is really cool too. Communication is so important in hospitality industry. The daily function mostly depends on how well that each department communicate. This new device save people a lot of time and energy to worry about whether they receive the right order or not.

The article breaks down how Panasonic has business technologies that can provide services for guest convenience and comfort to hotels. Their intelligent telecommunications have been designed to have hospitality specific features with tailored applications. Their telecommunications solutions also save money and reduce cost through a newer more power efficient digital handset devices.

As this article mentioned, for convenient menus and faster billing, Galla Pos run a platform. It introduces how to use this technology and this device will bring down the cost of the handset. In addition, visuals and various menus will assist customers to order faster and better, especially for the foreigners. As a Chinese, if the restaurant provide visuals or more description of the menu, it will help me to understand the food better. This concept will apply in more hotels later and small food joints or grocery stores. I like this idea and I believe more and more industries will apply for it because it provides better quality of service to assist the job of employees and make everything new and effective.

Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.

E-commerce is booming in recent years and it will definitely become a trend in managing hospitality industry. The trend refers to consumers can book a reservation or order food wherever they are. It means convenience and fast and easy to do. And m-commerce is a upgrade promotion to e-commerce since people can book a room when they arrive at airport with their handset devices. It has absolute geographic advantages. Because smartphone is wildly used by more and more people, m-commerce will proliferate throughout all over the world.

"The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce. "

The article analyzed why hotels do investment to It in 2011. It concluded three main reasons, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. It's already 2013 now and things can become different. Hotels should invent carefully according to its specific necessary and customers' necessary.

Dear team! I found an article, very old but to me, very actual and interesting about how the Internet Technology is improving and progressing, and the investment bring benefits only. In 2011 , only 4 years ago, we can see that the companies were having a clear plan to improve the communication system. By introducing wireless, tablets, WLANs , to improve network reliability... Today we have it all on hands. We are using all the devices online , wireless and with no problem to access. No cords on the floor, no telegrams ... Internet technologies is a big progress in our century and is developing and growing, by leaving some of us behind. :)

Technology absolutely plays important role to facilitate meetings and conference running smoothly. The Audience-response systems (ARS) ease the communication between attendees and speaker, which encourages the engagement from participants. As one big goal of meeting and convention is to bring people together and let them know each other, technology like ARS is essential for a successful meeting. According to most planners' experience, it's really annoying to pass around the microphone when somebody wants to ask question. The new microphone function is also added into ARS so that attendees can ask question without waiting for passing the microphone. In addition, ARS can track attendance for crediting purpose. As long as WiFi is available, surveys can be sent by laptops, iPads and iPod touches.

Priceline has launched their online same day booking application for iPhone users.  The app will soon be available for Android users as well. Travelers are able to search for last minute inventory from 165 countries and 200,000 properties, the app shows a list of available hotels in the area of the device the user is using to search for hotels.  The quick 2 step process to booking a hotel is easy to use and user friendly, guests also get a map with directions on their display to help them find their hotel.  This technology was introduced last year and had secured $1 billion in transactions 40% of the mobile bookings were for the same day reservations. Today's travelers and consumers are looking for instant deals, bookings, and conformation, with the technology of this app and the continued improvements consumers continue to be in their favor. 

It says the sooner the service is provided to the guests, the guests will more satisfied with the hotel. The telecommunication can help to reach the goal, for example, the system will determine which room need to be cleaned or not, the security camera also is a telecommunication system.

From my point of view, Mtech tracked service can really help the managers to save the cost on the management fees.

This article describes the advantage of Voice-Over-IP Telephone (VoIP). By using VoIP, hoteliers can increase guest telephone revenue, reduce the expense of the hotel's own telephone service costs, enhance guest service portfolio and add a differentiation factor against competition. The reason why VoIP can reduce the cost of international calls is using the public Internet instead of dedicated telephone operator facilities. With the technology of VoIP, hotelier can even give guests free limited or unlimited international calls, which may attract more guests.

Voice over Internet Protocol (VoIP) is a technology that is evolving in the hospitality industry. Trending in 2015 will be the use of hosted PBX services which will take the place of the stand alone on-premise system. By utilizing a hosted service businesses should see a cost savings from the freedom of maintenance on a system that is owned and operated by the hotel to the required staff that is needed to monitor the system on a daily basis. With the use of a hosted PBX the host company will be running analytical data and sharing the results with your company, a hosted setup will also be keeping up with technology without you incurring additional expenses of keeping your software updated in the ever changing technology field. This article goes on to talk about mobile integration which in my opinion, will need some tweaking right out of the starting gate. The trend talks about migrating our mobile phones and tablets as a replacement to the desk phone and room phone. This idea will make front desk staff more mobile, but I do see how it will also cause issues with employee abuse on personal calls acting like they are working and also with customers seeing an employee on the phone and automatically thinking the employee is on a personal call. There are still people out there that have not moved up with technology like the vast majority of the population, and they will be the first to complain loudly at the advances coming.

Smart phones and mobile devices are nearly an extension of our technological anatomy. Their overall convenience has made many of us rely on our mobile devices more now than ever. It is this growing symbiotic relationship that is allowing this industry to optimize across all levels. In Saudi Arabia, the hospitality sector grows at nearly 9 percent annually with over 150 hotels expected to open by the end of 2015. Also noted in this article is the impressive market-share of the handset device industry throughout The United Arab Emirates, Saudi Arabia, and Kuwait, which exceed 75 percent. With the rapidly growing hotel and mobile-device industries, it's a match made in marketing and revenue heaven. A large portion of the hospitality industry is fueled by business-travel. Improved devices and wireless-internet capabilities give us the ability to be productive from anywhere at anytime. Nearly two-thirds of travelers tote three or more devices and over 90 percent of them claim WiFi is a necessity when lodging. Between guests traveling on leisure or business, hotels in particular are optimizing revenue opportunities with the help of WiFi. Whether it be using location-based software to alert guests of a nearby offer; turning their device into a point-of-sale; or being able to provide affordable WiFi services to a large corporate event at budget; WiFi can affect business on so many different levels. Affordability in high quality wireless services allows us to connect to both the leisure and business guest and optimize our relationships. Newer 802.11ac networks are more affordable then it's predecessor and provide speeds over twice as fast at a wider range. Being able to provide affordable and reliable wireless networks to customers give them freedom and comfort in being able to use their tools at-a-distance. Each and every relationship is crucial--nearly one-third of all travelers reconsider rebooking after being inconvenienced by their internet experience.

The author introduced a recent study, which uncovered that information technology (IT) spending in the hospitality industry was expected to increase in 2011. Even though the article and survey were conducted in 2011, we can tell that the hospitality industry paid attention to the importance of IT investment and made good use of IT to improve customer service. In the article, the survey revealed that 56 percent of hospitality organizations planned to raise new technology investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.

Traveler's today have changed dramatically from the traveler of yesteryear. They are more knowledgeable of the industry and are quite aware of what products and services should be available to them. As a result of this telecommunications and networking have become an integral part of the hospitality industry. Telecommunication systems in the hospitality industry differ from those required for a domestic environment. The Telecommunication Systems: The Strength of The Hospitality Industry article outlines the major features of a telecommunication system that include room extensions, DECT handsets, voicemail, call accounting, compatibility and warranty. Each feature of the telephone system exists to provide ease, convenience and connectivity for the guest or user.